Public Storage Self-Storage Units at 11565 James Watt Dr, El Paso, TX

The property manager was absolutely wonderful. Excellant communication skills and very helful. Wr were so plrased.

Great customer service, clean and convenient

Everytime i go in to pay my bill or even over the phone Paulina and Ashley are always soo awesome and sweet. I was fortunate enough to move out before prices went up. . However i had a few friends have issues especially with the new management raising their voice and yelling at them when they had questions giving them attitude and when they tried to make a payment the management was at a lost for words and didnt have an appropriate response as to how to handle the payment situation. Even when they called customer service they were soo nice and tried calling the store manager even cube smart customer service couldnt get a hold of them and didnt understand what was going on on the stores end either. Im very thankful i got out when i did and Paulina did a great job while she was there. Very disappointed on how this place turned out. Cheers!

Helped my cousin move out of his unit 3 weeks ago before their due date for the rental unit. . We were moving things out and when a lady on the cart was driving by to let us know that we couldn't throw stuff at the dumpster and it would be a 120$ cleaning fee if we left anything which we thanked her for letting us know and informed her we were moving out which she didnt say anything and for what ever reason was giving us attitude. After we were done we took the lock off since it was for us to keep and had left. For whatever reason they decide to put the lock back on and continued to charge my cousin for the unit. They have called numerous times and emailed as well but no response. I heard through some friends of ours whom are realtors that one of the cubesmarts is getting bought out and turning into apartment complexes not sure if it's this one that would make sense why the lady on the cart having attitude. Idk how this place still has business with attitude like that let alone what they're charging for outdoor units and customer service maybe we came at the wrong day but customer service sucks. .and for them to place another lock on the unit just to keep charging my cousin storage fee. . Very unethical id definitely look for a different storage place. Try extra space storage theyre way cheaper than cubesmart and more ethical

Excellent Customer service

Fast and friendly service

The nicest people I’ve ever met in my life never using another storage company again

Thank you Malisa! So excited to have a new GM very welcoming and friendly! Thank you for helping me make my payment!

Malisa is a friendly representative for Cubesmart. She is very courteous and knowledgeable. Thank you.

Excelente atención y servicios de la Señorita de la recepción me ayudó a tomar la mejor decisión

Malisa was very helpful, explained everything I needed to know and answered all my questions. She showed us the storage space and was very courteous. I'd recommend this storage.

Excelente servicio de Malisa el storage muy limpio

Melisa was very efficient at handling the problem I had with my automatic draft. Very good employee

Malisa was amazing! Looking forward to working with her.

Jennifer is Amazing she always has a smile and she is very courteous and helpful!

Excelent servicio from Jennifer she is the best! More People like her please!!

Excelente servicio al cliente, me espero aunque ya era su hora de salida, Gracias 🙏 Me arendio Jennifer

Jennifer was super nice and helpful! was able to get us just what we needed :)

Jennifer has been excellent. She’s provided me with all the details and information when I came in to rent a storage. Thanks!

Roman was awesome!!! Give this man a raise!!!

Jennifer at the front desk was amazing! She made renting a storage unit super quick and stress-free. The place is really clean and feels secure, which makes me feel good about leaving my stuff here. Prices are fair and it’s easy to get in and out whenever I need. Definitely recommend this place!!!!and Jennifer she's Amazing!!!!!

jennifer is awesome. very helpful. i appreciate her customer service. loyal customer

They wasted my time, a whole hour trying to talk to someone inside and they put they’d be back not once, but twice. Find a better storage unit this is ridiculous

The Manager there was so patient and explained everything, paper work was easy to understand!

Very friendly staff and very informative definitely recommend.

Great Customer Service from Jennifer, I hope she will stay at this location forever!!!

Very professional and friendly. She makes you feel very welcome and easy to understand the process.

She’s awesome… Best Customer Service that I’ve gotten in Texas! She’s a keeper!!

Very friendly and knowledgeable staff!! I was running late , Jennifer stayed and waited, thanks Jennifer.

Jennifer is a wonderful manager and me and my rep are happy to partner with Jennifer and Cubesmart

Excellent customer service from Jennifer. She attended to all my needs regarding rental. Answered and clarified my questions.

Very Knowledgeable associate

Jennifer was amazing, and so helpful!!

Nice clean environment Jennifer ! Was amazing helping us so much in a crunch time!

Un excelente trato y atención por parte de la Srita Jennifer.

Thanks to Ms Jennifer for constantly returning my calls and concerns. Come to her for any questions, she’s the one!!

Muy amable y excelente servicio!

Initially, Paulina was very accommodating and friendly. Can't ask for better service when purchasing/renting two inits. Then came the day to put the Estate property in the the rental units; I couldn't. With the movers waiting and charging by the half hour, someone at CubeSmart placed locks on both the units. I called every number I had and zero response. I found a different unit, same size as the largest unit I rented and had movers cram everything in there. Mgr Ed took zero responsibility for the actions of his employee. Paulina gone, and poor new employee, Jennifer, left there holding the bag. When I asked who put a locks on my units, Jennifer mentioned Paulina who no longer worked there. Next day after movers crammed the Estate belongings into the new unit, I went there to move some of crammed items into the second unit and a disk lock was still there. Jennifer and I had to cut the lock off. I noticed addition locks were placed in the new unit too! Jennifer admitted Mgr Ed told her to place an additional locks on my new unit. Jennifer quickly took the locks off both units. I lost valuable time, got a bigger bill from the moving company plus had to stay an additional day at the hotel. CubeSmart Mgr Ed not wanting to take any responsibility or offered an apology. Instead Mgr. Ed mentioned it wasn't CubeSmart's fault. What? Extremely unprofessional the way the mishap was handled. A simple phone call to me would have saved a massive headache. In the end no one month free rent was offered or reimbursement for additional 30 minutes charge by the movers or my additional night stay at the hotel for they CubeSmart put me the through. Lastly, new employee Jennifer was left holding the bag. A Molinar

Jennifer is awesome great customer service and friendly she goes above and beyond.