Rented again and Reniga was representative that helped me, great location and amazing service.
Excellent people very friendly AND Polite
Evert and Angel they have the storage very clean SO HAPPY
Reinga helped me at both locations
Thanks Reniga for helping me. I appreciate your kindness.
Angel is always a big help, and always keeps it straight forward regarding anything public storage
Reniga nice person who give us good service..and she is so helpful
I feel great having my items at Public Storage. Great customer service from James. He is so excellent and knowledgeable.
Rengia was great!! Amazing customer service!
Great experience moving in and from staff
Reniga is courteous patient and very helpful. I love how she is always smiling very big when l go ti make my payments. HER smile lights up the whole room. I love her customer service. She’s amazing
We've been at this Public Storage for 7 months and love the facility, needing to visit our unit a few times a week. We appreciate Angel who seems to always be there, and his attentiveness to our needs for help - great customer service!
John
Angels is very nice and helpful.
The facility is just what I needed and I got great help from Angel.
Reniga provided amazing service during a stressful time of moving! She’s a keeper!
Just came in from an out of town move. Susan was really helpful, even got me reassigned to a better unit.
Reniga was very good in helping me transfer units and save money. She is always polite and helpful. Thanks Reniga for all you do.
The kiosk with a customer service rep was very efficient. The enrollment process was quick and easy.
Storage place was clean and the manager was very helpful!
property is well swept, and units clean
needed space to store my supplies and this was a life saver clean and easy to use !
Amazing and speedy service the guy there angel was really helpful with everything
Great service from an employee named Angel, great units available, nice security
Had an issue with the automated kiosk being down. The customer service line was of limited help but then I OK. Thank you said it. They hit post right there visited the offices on Riverfall. Andrew and Reniga were patient and fantastic in helping me resolve a complex problem.
After posting my original review, I was promptly contacted by someone addressing the issues.. After my complaints are the resolutions, earning 4 stars from a 1 star review..
It's a place to store stuff but it has a lot of negatives.. ******It was just a bad first impression, that's all
1) It's been 12 hours since I started the rental and I have received about 80 welcome emails.. ******Woman who contacted me says she called some department and the emails finally stopped
2) The unit next to mine was leaking some type of liquid and it came over to mine.. ******No resolution was offered for this but I haven't gone back to check on my unit so idk of it's still leaking, I just put an old towel to soak up whatever came through
3) The door in my unit would not stay open.. ******No resolution but I play around a bit with the door and it stays open so I guess that's ok, would be nice if it got fixed (see next issue)
4) The center handle for my unit was broken so I had to use the side one and it made the door uneven and harder to open.. *******She offered to go fix the door handle herself but I won't be returning to that unit until I close on my house and I read they have a policy where they don't keep spare keys for security purposes so that one is on me along with the previous problem, she offered to fix and I'm grateful for it even tho I can't make it back for a while
5) This one is both a pro and con but the back gate stays open, I guess it's broken (pro- I was able to put some last minute things in my unit after hours.. con- not too safe if just anyone can get in)******Gate has been fixed, I just happened to start my rental on the day it was broken