Public Storage Self-Storage Units at 7568 Greenville Ave, Dallas, TX

Rent went up, but still not paying enough apparently to have 2 functioning gates or someone around the property to help with menial tasks like getting a new lock.

Just came in from an out of town move. Susan was really helpful, even got me reassigned to a better unit.

Reniga was very good in helping me transfer units and save money. She is always polite and helpful. Thanks Reniga for all you do.

Customer services non-existent. Gate is broken.Sucks out loud.

The kiosk with a customer service rep was very efficient. The enrollment process was quick and easy.

My rent went higher without prior notice

My unit along with many others were broken into! We had most everything stolen. Also the back gate has been broken for about 2 years!! Probably why we were broken into.

GATES ARE BROKEN CANNOT ACCESS STORAGE AFTER I PAID $85 FOR UNIT, has a lousy sign that says use back gate but the back gate is exit only!!👎🏾

Storage place was clean and the manager was very helpful!

property is well swept, and units clean

This location needs a touch up …it’s dirty the elevator act like it wanna break down. Compared to my last storage this storage is filthy. If I knew what I know now I would have not picked this location it was out of convenience at the time

needed space to store my supplies and this was a life saver clean and easy to use !

Amazing and speedy service the guy there angel was really helpful with everything

Great service from an employee named Angel, great units available, nice security

Angel was awesome

Horribly experience. No one there to work with. No one picks up the phone either. If you forget to take the lock off your unit for 1 day. They charge you for a whole month instead of prorate. Be careful using this company.

Warning!! They will get you in the door with a nice deal and after 3 months, per contract the are allowed to go up hundreds of dollars any time they want. My bill went from just 200 to 400 dollars after a few months!! It is not worth it with this entire company. Go somewhere else. This is company is not worth your business. They are money hungry scam artists!!

Had an issue with the automated kiosk being down. The customer service line was of limited help but then I OK. Thank you said it. They hit post right there visited the offices on Riverfall. Andrew and Reniga were patient and fantastic in helping me resolve a complex problem.

After posting my original review, I was promptly contacted by someone addressing the issues.. After my complaints are the resolutions, earning 4 stars from a 1 star review.. It's a place to store stuff but it has a lot of negatives.. ******It was just a bad first impression, that's all 1) It's been 12 hours since I started the rental and I have received about 80 welcome emails.. ******Woman who contacted me says she called some department and the emails finally stopped 2) The unit next to mine was leaking some type of liquid and it came over to mine.. ******No resolution was offered for this but I haven't gone back to check on my unit so idk of it's still leaking, I just put an old towel to soak up whatever came through 3) The door in my unit would not stay open.. ******No resolution but I play around a bit with the door and it stays open so I guess that's ok, would be nice if it got fixed (see next issue) 4) The center handle for my unit was broken so I had to use the side one and it made the door uneven and harder to open.. *******She offered to go fix the door handle herself but I won't be returning to that unit until I close on my house and I read they have a policy where they don't keep spare keys for security purposes so that one is on me along with the previous problem, she offered to fix and I'm grateful for it even tho I can't make it back for a while 5) This one is both a pro and con but the back gate stays open, I guess it's broken (pro- I was able to put some last minute things in my unit after hours.. con- not too safe if just anyone can get in)******Gate has been fixed, I just happened to start my rental on the day it was broken

I rented a unit online this week. When I arrived at the unit, I realized it was too small. I went in to speak with someone about getting a larger unit. Unfortunately, the office only housed a broken kiosk and no actual employees. Since the kiosk was not working, I called the phone number listed on the website. I explained the situation to which she told me that would be no problem. We discussed prices, all of which were much higher than listed on the website. When I inquired about the discrepancy, she informed me that the prices listed on the website were only for new customers. Existing customers must pay double the cost listed on their website. I have two concerns regarding that comment. 1) Why don’t you treat loyal customers as well as new customers? 2) I am a new customer. I rented the unit that very day and I hadn’t moved anything in yet. If I am willing to pay the price difference between the two units, why can I not get a different unit as a new customer? When the employee I spoke with wasn’t able to help me, I asked to speak with her supervisor. She told me that was not possible. She would have to fill out a written request and her supervisor would contact me within 72 hours. Not-so-surprisingly, I have yet to be contacted and the 72 hour window is closing momentarily. I explained that I no longer wish to do business with this company and I would like a refund because I never used the unit. I was only refunded for the lock that I never opened. I was not refunded for the unit I never used. Customer service and customer loyalty are low on their list of priorities.

I rented a storage from this location back in November. I went to check on my storage and learned that my 75 inch tv was stolen and alot of my other items were stolen as well. In the middle of my investigation I find out my storage was auctioned off. I went to the bbb and was told that they could only offer me a cheaper storage. This was an inside job no damage was done to the door my lock was cut off and items were stolen. Public storage told me they were not responsible for my property when i was GUARANTEED 24 hour security. PUBLIC STORAGE HAS FAILED ME I WOULD NOT RECOMMEND ANYONE GETTING A STORAGE AT THIS LOCATION. Another unit was also broken into which was a doctor who stored his patients private information in his storage.I REPEAT DO NOT RENT A STORAGE AT THIS LOCATION YOU WILL HAVE YOUR STORAGE BROKEN INTO AND PROPERTY STOLEN.

Great

I'm currently having the worst experience with this location. This location is supposed to be a self service location. I have been waiting as of now 2 hours for someone to open my storage. The storage has a different lock on than what was told to me in the app. I had to go to a separate location to get that answer after I called a hour before and was told that a manger would call shortly. They called a hour later the whole time I was on the property waiting my experience with this location has been the worst that I have experienced with a storage facility in my life.

1q

After 8 years of being a customer and giving 5 stars I am now changing it to 1 star!!! 0 is what i want to give.No one there, can't get anyone on local phone, on website phone, no email response , my auto pay billing is messed up....I am furious...not tgo mention my rate going up 50%!!!!!

When I started renting space from Public Storage a few years ago, my rent was $110. A few years later, there were a couple of changes: tenants must call and arrange for an appointment if there are issues, the phonelines are automated and do not allow for a person to be reached until several resets, and my rent has increased to $248. Why am I paying over double what I used to when the services are objectively worse than what they were? I would recommend steering clear of this company, irrespective of how many "$1 move in" rates you see. I see that the owner has responded; since this review (and his subsequent response), Public Storage has only made matters worse. On June 30th, I came to request them to remove the overhead lock so that I can replace it. The kiosk worker put in a work order to have it done within 42 hours. Next Thursday, July 7th rolls around, and I have not heard anything from anyone. I go back to Public Storage to operate the kiosk, and there is another employee there that says they can help me. He reaches out to his supervisor, and they assure me that my problem will be fixed the following day. Two days later and I still have yet to hear from anyone. I pay $243 for a 7 x 10 storage space that I cannot access. Public Storage, your business is horrible, your customer service is disorganized, and to add insult to injury, your back gate STILL does not work despite the massive upcharges.

We have our bill on auto pay. We are never late on our payment and have had this unit for more than 2 years of loyalty and we came today at 2pm today to find a an extra lock on our unit with no information as of why and no notification that it was being done by anyone through mail email or phone calls. There is a kiosk that replaced the people that work here which can not be helpful at all in our situation. Have not been able to speak to anyone despite our numerous calls from both of us being on hold for forever and sending emails out through the site to the call center.