Public Storage Self-Storage Units at 10931 Research Blvd, Austin, TX

This is supposed to be a monitored facility. Wrong!! Management let someone in and to steal my trailer I was paying to park. Not only was one parking spot over $200 in less than the eight months my trailer was parked there they upped the parking spot rent twice!! And now the dirty blond white lady at the front desk trying to say they didn’t and they can’t tell me the day my trailer was stolen even though they supposedly film the property. They’re are about to be sued by me. I do not recommend. It’s too pricey of a place with no one actually monitoring or protecting your things. Management please be on the look out for my attorneys reaching out to you.

Marcel was very helpful.

Dawn and crew are amazing it's always clean and someone there to help.

I just wanted to write to you all again and express my deepest gratitude to Marcel, Dawn, Richard and the company as a whole. You all have taken great care of me. Today I upgraded to a bigger unit and Marcel really gave me great care. He made the process so easy and simple, his customer service was absolutely impeccable. I got the exact unit I wanted in the location I wanted it in. I didn't have to move buildings or floors and I was able to move units in no more than an hour. I am so happy to be a customer with you all and I'm glad to be staying at this location! I also appreciate you all giving me credit towards my account and taking my previous concerns seriously. THANK YOU to public storage and the Research Blvd team so much. Special thank you to Marcel because I've been wanting to move units for months but he really took all the stress and worry out of it.

Dawn was kind, helpful, and professional. She made check-in a breeze.

Marcel and Leticia were an amazing friendly help.

Dawn was so amazing. Every detail was handled with a big smile, even when I had to ask twice. She's the best!

Dawn was extremely helpful and knowledgeable. She answered my many questions with great patience. Best customer service I've experienced in a long time.

Marcel and others were very helpful and fast. Thank you.

Marcel was great. Done quickly and efficiently.

Marcel was extremely helpful

Marcel thank you for your kindly service.

Thanks Marcel for setting me up.

Marcel has helped me since the morning and has been very pleasant and super helpful. Great 1st experience with purchasing my auction unit

Everything was great. No complaints. Marcel was a great help finishing everything up for you.

I want to thank Dawn for your outstanding service!!

Cynthia deserves a raise

Marcel was so helpful. He ran around in the blazing heat showing me options. Then when I changed my mind & we had to begin again, he did it with a smile.

Ms.Dawn was great she helped me get exactly what I needed at an affordable price!

Superb Manager Ms Dawn for nearly One Year has gone out of her way that I have invested my Money also Property at your 10931 Research Boulevard Austin Texas location. . Very Secured yet in the 2024 summer also year I lost my keys Not Good. Ms. Dawn was able to Secure a Locksmith so I could get to my stuff in less than two weeks. No additional cost. Who does that these days Ms. Dawn did. I definitely have not lost anymore keys. Ms. Dawn is a Public Storage "Asset"!!! Whom is not only Worthy of a Salary Pay Raise but All and Any Promotion that can be offered by the Public Storage Company. Respectfully. Neil L. Moore.

Dawn runs a tight, spotless ship and goes above and beyond with kindness, patience, and top tier professionalism.

Dawn treated my daughter's storage unit like it held the crown jewels. Every visit, she was hands-on, helpful, and genuinely kind-always with a calm, can-do attitude. The place was spotless, secure, and clearly run by someone who takes pride in her work. I didn't just trust the facility- I trusted Dawn. That made all the difference.

Alezai and marcel were the best! Keep it up !

Unfortunately for myself. It was closed

My first time renting a storage unit . I met Dawn and Leticia they are so Amazing!! I haven’t had great customer service in decades!! They were so helpful and informative. They showed us around answered all our questions and made the entire process smooth and stress-free . I’m very grateful for such a positive experience. Thank you both for going above and beyond!

Public Storage definitely took care of my storage needs. Employee Alazae (Alli)was very attentive to my family’s needs. I highly recommend this place. From walking in to walking out Alli made me feel appreciated and valued as a customer!

I love the service! Dawn is very helpful and helped me so much! She made me understand the whole process a bunch, i recommend her! She's so sweet as well!

5 star customer service from Alezai. Keep it up!

They will lie endlessly in order to ensure they can maximize fees. Do not trust this company with your belongings. They are terrible people from top to bottom, and do not care about anything other than maximizing profits at the expense of their customers. Avoid at all costs.

Nicholas was very helpful at arboretum

All time favorite experience with any storage place. It was because of Dawn. She had positive energy and great attitude. Not just with me but other customers that were in the office. She help solve my situation with ease, very knowledgeable. I would recommend this location to anyone.

Dawn and laticia both are very friendly and helpful. Fortunately Never ever face any problem with the elevator or cart. Specially when you face a smiling welcoming office staff, you feel like that’s your place for your storage needs. Thank you so much …

Marcel was super friendly and helpful!

The facility is always clean, and the staff are very helpful and friendly, but for the last 3 years the facility has consistently had maintenance issues with the elevators, doors, and a lack of carts every time I visit. At this point 2 of the doors aren't working and they are down to 2 carts across the entire facility. People are frustrated having to carry items one at a time to their cars. It is unfortunate that the carts are being taken, but the cost of replacement should likely be anticipated. Also, they could potentially put some "Tile" trackers on them.

Breana was super helpful in fixing discrepancies on my account and they are always available to help. Highly recommend!

Resolved my issues promptly.

Hope you don’t need to go to the office, like if your account gets messed up in their system rendering the app unstable. Hope you don’t need access to your unit either! Because there’s never anyone in the office or answering the phone.

Thank you, Emilio! your customer service was excellent, I appreciated the communication regarding my refund and billing details

We had a storage locker here, and had a really great experience. We hired u-pack for a long distance move and the staff at Public storage were amazingly helpful when the trailer and movers came to move things out of our storage unit. Emilio was especially helpful in making moving out of our storage locker an easy experience. Highly recommend this place!!!

Leticia was a delight and welcoming when I entered the office. Customer service is very appreciated by myself.

Have rented multiple units through out the years Dawn has been here every time I come in for a new unit. Always nice and helpful, property is clean and has decent pricing for the area

I was looking for a short term storage space while moving between apartments and Leticia was able to show me a space that suited my needs and answered all of my questions, she was awesome!

Great customer service, highly recommend. Thank you Leticia for your help.

5 stars to Zaira such an amazing person so patient answer all my questions I just got to get the place and very happy I did. Thank you for having amazing such amazing people there!!

Leticia and Dawn were great and very helpful!!

Rented a space in December for two weeks and paid for two months, the minimum which is the policy here. After scheduling move out date online, receiving written confirmation of final payment and move out, I am getting calls from a collection agency. I have receipts, email confirmations, credit card records, but no one is ever in the office and no one returns the calls. Have left multiple messages with the corporate office, too. This place may be a fraudulent operation. Don’t leave your things here, you’ll regret every minute, even after you are gone.

We have been renting for our business here for over 2 years. When we don't need any assistance it does what we need it to do but anytime we need someone, there is no one available in the office. Our gate code has a pattern of not authorizing access and we therefore cannot access our unit. The phone number to the office doesn't get answered (currently 10am on a Friday), the 1-800 number disconnected me 4 times today without getting past authorizing my account and the chat feature has taken over 30 minutes asking about authorizations of info on our account. Unfortunately very inconvenient for any reason, but this puts us behind our work schedule.

The office is never open and there is never anyone on site. The gate is often broken and I’ve had to call to get my entry code fixed twice now. No on-site support from manager or any employees. Bathrooms were closed about half a year ago and never reopened. It is “temp controlled” but actually gets about 55-85 degrees winter to summer. Would not recommend.

The management is amazing the woman who's been working there for multiple years helped me every step of the way I have a disability and it can sometimes make people uncomfortable around me she was so helpful and patient it's a great place very safe extremely clean very lucky I found it. They even helped me with my puppy when I was getting so overwhelmed just amazing.

The staff at this Public Storage has always been friendly and informative. I often am traveling away from Austin and they make every effort to be accommodating of the occasional special need.

Great experience due to Timothy. He is awesome. Unit need swept. He jumped on it! Rainy. We needed to throw away some stuff. Timothy went out of his way to help us put it in their dumpster. 300 yards away. He unlocked it right away for us. Then we needed help on the lock system, and he was so helpful. Perfect. If you need storage go see Timothy at public storage on research Blvd in Austin! He is awesome! Best experience ever at a storage facility.

Tommie provided excellent service!

Had a bad experience with the Movers, the clerk @ public Storage was helpful and informative 😌

Leticia helped us so much got us a better priced unit

Breana helped us and she is amazing! Public Storage customer support was so helpful!

DON'T RENT IN THIS LOCATION! If I could give negative stars I would. First thing, I rented a unit that was supposed to be "a dollar" 1st month deal, it indeed was not a dollar. Came out to over $40 due to "fees" Second they never have anyone available on site for help. The gate is always broken so you cant access it when you please. They lie about things to get you to rent for longer than expected and make it hard for you to cancel. 0/100 would not recommend.

I was gonna go to another location on research Blvd, but the rental office was closed when I got there. Couldn’t contact anyone. So, I went to this location. Zaida was so helpful, and she found me a perfect unit for me- perfect in terms of size and location (mine has a convenient location). Made a reservation right after the tour. Thank you, Zaida!

I had some issues upon moving in but the district manager personally called me twice to fix the issues and make things right. I am impressed with the professionalism and how he strived to ensure I was a happy customer.

Leticia was very professional , helpful and answered all my questions I had. Great service

Leticia has fun accommodations, great smiles and helped me pleasantly throughout my time here.

Great store. Dawn gave me all the info and help I could ever need!

Leticia and Dawn were incredibly helpful. Leticia took us on a tour of the storage spaces to help us decide what size we needed. They were both very friendly and knowledgeable and helped us get the best price. We highly recommend them!

I've never had a storage unit before until getting one here and it was the best experience I could have had! Jessica who oversees this property was the most helpful someone could be to me! She went above and beyond out of her way in every way she could. If you have any questions or need any help, Jessica is the best person for the job!!

Clean, men's room out of order for several weeks.

Dawn was epically kind, helpful, knowledgeable, and service oriented. The facility is very clean and super easy to work with in every way!

The units are nice and clean. The staff are nice. With that said, I rented a unit that had the "dollar" 1st month deal with a discounted rate. First, there is some fee after besides the dollar that was not disclosed at purchase. However, I would have still rented, but some disclosure would have been prudent. Second, there is a prorated amount to be aware of that also is fine, but shoukd have been disclosed. Third, my monthly discount was not honored. Lastly, I have been there for less than 6 months, and my rent just went up almost 40 dollars.. So, just a few things to know before you make any decisions about renting.

Awesome staff, Leticia the manager was very helpful

Leticia is friendly and had a great visit at this location!

Leticia was super courteous and helpful today. Got me all signed up today!

I was helped by the most wonderful and thoughtful person, the property manager Leticia. She tended to my every need, and provided me with an overall great experience A+ location. Great prices, and very clean property.

I had to change by five star review to one review. Elevators have been not functioning for past month. Today both elevators are out and I'm unable to access my storage unit. Customer Service is not existent. They take 12 hours to return a call or email. There is no emergency number to call. I'm out the expense of renting a U-Haul. If you must rent a unit, rent one on the first floor.

I would put 5 stars, except that I haven't officially rented space from this location. The reason why I wanted to leave a review was because of the customer service experience I received. I am in the process of moving my family to the Austin area and I spoke with two customer representatives (one female phone rep was extremely helpful with giving me detailed information and even gave me the direct number to the location I was interested in and the gentleman I spoke with was also helpful and friendly). I also received a follow up call with who I believe was the manager of the location I was looking into. She was personable and very helpful as well and I was unfortunately in my car when she called- and I didn't remember her name when I had the opportunity to create a review. Hopefully the right people will see this and acknowledge her excellent service at the 10931 Research Blvd, Austin, TX‎ location. I am truly hoping that there will be space available still when I can set my reservation as I deeply appreciate the level of customer service I received. It truly makes a difference! Working in retail myself, I know it is not easy dealing with customers all the time- but the people who continue to bring a positive attitude are gems and worth being thanked and acknowledged as they are often the first and most impactful impression a customer will receive.

Great service, price, and location. Aiden was an absolute pleasure and helped us with everything from information to showing us the unit we ended up renting out!

Leticia provided a great service and guidance to purchase the right space for me.

Excellent service and easy process of renting a storage space, all thanks to Leticia‘s great support!

Leticia has great customer service!

Great customer service thank you

Dawn is great. Property clean and well maintained

Leticia was very efficient and professional as well as friendly

Leticia was extremely helpful and courteous. Everything was quick and efficient!

Service Was Amazing ,Leticia Is A Well Rounded ,Amazing Assistant .

I had a fantastic experience at this location. The setup and payment was very easy. The app is very useful for accessing the gates and buildings. The vacate process was very smooth, I appreciate the help of Dawn during the time I used the storage!

Great experience. Leticia was very helpful and knowledgeable as well as friendly and accommodating. We looked at different units to make sure i get the right one for my needs. she walked me through the process and all the fees. Very helpful and great experience. Thank you.

Public storage only had inside units but I had some jobs and needed to load and empty the unit everyday. The next day Lety called and said an outside unit was available and we missed the rain by a couple hours and were able to work around it. Right next to where I live so I am very pleased.

Ok it's supposed to be a temperature store area but if you don't hit 80 the AC don't come on and the heat don't come on if unless it really cold half the time the elevators not working right

Trena was really good at customer service! She allowed me to view the storage unit before making a decision if I want it. Very friendly.

No One in the office to help me. I paid everything online through counterless. I got my unit number, gate code, but I went to my unit and it was locked . I sat on hold with customer service for 2 hours. I got here at 9 am so that I could get everything off my old property I had til 11am which would have been fine I don't have that much stuff ,but nope here it is almost 2pm and I'm waiting for a manager to come unlock my unit and I paid 110.00 (19.99 for my lock) now I just got fined for not having my belongings moved from my old property. This is ridiculous!!!

Lala was great! Quick and helpful service.