Austin, TX, Self-Storage Near 10931 Research Blvd | 512-634-8463

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North Austin Storage Units Near Highway 183

This Austin Public Storage, sitting along Highway 183 about 10 miles north of downtown, offers self storage units to accommodate storage hauls big and small.

Hitting the trails at Great Hills Park or doing some swimming and hiking in the lush nature of St. Edward's Park? Use a 5x5 storage unit to keep outdoor gear together in one place, from hiking boots, first aid kits and backpacks to a change of clothes and some extra towels.

For a family in Balcones Woods, if a new bundle of joy means the home office is turning into a nursery, let a 10x15 storage unit hold desks, office chairs, bookcases and other mid-sized furniture items with ease.

Getting ready to remodel a house in Austin Hills? A 10x30 storage unit can accommodate up to five bedrooms worth of belongings, plus appliances and living room furniture too.

Indoor storage units, outdoor storage units and the option of climate controlled storage units gives customers plenty of options when it comes to browsing cheap storage units. There are also rental parking spaces for vehicle storage.

The rental office, open 7 days a week, sells various packing supplies and there are complimentary moving carts available to help hauling heavy loads.

The manager of this property lives on site.

Public Storage takes great pride in providing the Austin community with affordable self storage solutions throughout the year.

At Public Storage, You'll Always Find...

Convenient Storage Solutions
Keypad Access
Month-to-Month Rent
Moving Supplies Available
Free Parking
Well-Lit Facilities

Hours

Rental Support

Monday 7:00 AM – 12:00 AM

Tuesday 7:00 AM – 12:00 AM

Wednesday 7:00 AM – 12:00 AM

Thursday 7:00 AM – 12:00 AM

Friday 7:00 AM – 12:00 AM

Saturday 7:00 AM – 12:00 AM

Sunday 7:00 AM – 12:00 AM

Access Hours

Monday 6:00 AM – 10:00 PM

Tuesday 6:00 AM – 10:00 PM

Wednesday 6:00 AM – 10:00 PM

Thursday 6:00 AM – 10:00 PM

Friday 6:00 AM – 10:00 PM

Saturday 6:00 AM – 10:00 PM

Sunday 6:00 AM – 10:00 PM

Office Hours

Monday 6:00 AM – 10:00 PM

Tuesday 6:00 AM – 10:00 PM

Wednesday 6:00 AM – 10:00 PM

Thursday 6:00 AM – 10:00 PM

Friday 6:00 AM – 10:00 PM

Saturday 6:00 AM – 10:00 PM

Sunday 6:00 AM – 10:00 PM

Self Storage FAQs

Self-storage prices vary by location, unit size, features, and availability. Smaller units typically cost less than larger ones, and indoor and climate-controlled units may be priced differently than standard units. Public Storage offers month-to-month rentals, so you only pay for the time you need.

Specials vary by location and unit type, so checking current rates and promotions in your area is the best way to find the most up-to-date offers.

Start by taking inventory of what you plan to store and how often you'll need to access it. A small 5x5 unit often fits boxes or small household items, while medium sizes like 10x10 work well for multiple rooms' worth of belongings. Larger units, such as 10x20 or 10x30, are designed for bigger items or business needs.

Indoor Storage Units: Located inside a building with hallway access.

Outdoor Drive-Up Units: Ground-level units you can drive up to for quick loading and unloading.

Climate-Controlled Units: Designed to help maintain more consistent temperature and humidity levels. Availability varies by location.

Vehicle Storage: Options may include parking spaces or enclosed units for cars or small trailers.

RV or Boat Storage: Typically offered as open or covered parking spaces at select locations.

Business Storage: Units suited for storing inventory, equipment, or supplies without the cost of commercial property.

Features and availability vary by facility.

Climate-controlled storage helps maintain more consistent temperature and humidity levels inside the unit. It's commonly used for items like books, fabrics, electronics, or other belongings that can react to extreme heat, cold, or humidity. Climate-controlled storage is available at many—but not all—locations, so availability depends on the facility.

Drive-up access refers to a ground-level storage unit that you can pull your vehicle right up to. This makes loading and unloading quicker because you don't need to use hallways, elevators, or stairs. It's often chosen for storing larger items or boxes you'll want to move in and out easily.

Some storage facilities offer 24/7 access as an added feature, while others provide extended access hours. Availability varies by property, so it's best to check your location's access hours when renting a unit.

Common security features include:
• Gated access with individualized entry codes
• Bright lighting throughout the property
• Onsite staff during office hours
• Video surveillance
• Well-maintained fencing and facility grounds
• Storage unit locks available for purchase

Check your facility's offered features.

Convenience depends on your needs, but many renters prefer:
• Drive-up units for fast loading
• Indoor units for hallway access and comfortable entry
• 24/7 access where available
• Month-to-month rentals
• Locations near home, work, or major roads
• Online account management and payment options

Public Storage maintains facilities with routine property checks, regular cleaning of common areas, and ongoing pest-control efforts. We also provide clean, well-kept hallways and entry points, and staff monitor the property throughout the week.

Resources from the Help Center

How Self Storage Works

If you've never rented self storage before, we're here to help.

Making a Reservation

Once you've found the right storage unit, you can lock in your price by making a free reservation.

Features & Amenities

Your storage needs are unique. Find out which features and amenities are right for you.

Moving In

Here's what you need to know to make the process as smooth as possible.

See what fits in different storage unit sizes

Customer Reviews

Overall Rating

4.7

462 reviews

Rating Snapshot

Select a row to filter reviews

October 25, 2026

Google Public Storage Jay Forrest

I have had good experiences with Public Storage in other locations and chose this one for its convenient location and good reviews. I got lucky and Dawn was working this morning. She is, as other reviews indicate, totally delightful. She was very helpful and made the entire process a most positive experience.

October 21, 2026

Google Public Storage Tom Schnorr

Great facility but the bait and switch pricing suxs They did a 120% increase after 6 months They ca do it again so I will be shopping

October 15, 2026

Google Public Storage Steve Lajohn

Needed to store one of my cars here and I really appreciate Katrina's level of customer service when we were shopping for the appropriate storage unit to support our move. Thank you!!

October 15, 2026

Google Public Storage Jimmie K. George

Katrina provided us with great customer service and guidance! Thank you ma'am.

October 11, 2026

Google Public Storage Rolando Oyervides

Katrina is exceptional

October 9, 2026

Google Public Storage Thomas Lowry

Dawn does a great job managing this Public Storage facility. She is friendly and helpful and answered all my questions. It was straightforward to change my rental agreement to a different size storage unit. Dawn walked with me to my unit and made sure I was thoroughly checked out using my new lock. By the way, the lock provided by Public Storage is very secure. It is much better than the locks provided at other storage facilities I have used. Thank you, Dawn, for being so kind and helpful! I highly recommend Public Storage!

September 26, 2026

Google Public Storage Shay Hargus Webb

I had such a great experience with Dawn at Public Storage today! She first helped me when I was completely lost, and then came to my rescue again when I accidentally locked my phone inside my storage unit. She was so kind, patient, and helpful, and even walked back up with me to help me get my phone out. I’m so grateful for her help and very happy I chose this Public Storage location. Thank you, Dawn, for going above and beyond!

September 26, 2026

Google Public Storage Sherry

Asking for help is hard for me. I was trying to figure out how to work the elevator and was about to just leave when Dawn caught up with me and asked if i needed help. I explained my dilemma and Dawn jumped right on it to help me. She made me feel welcomed and didnt make me feel stupid for not knowing how to work an elevator and made sure i could find my unit as well. Thank you for the wonderful customer service.

September 23, 2026

Google Public Storage Nathan Perkins

Katrina is awesome and helpful

September 22, 2026

Google Public Storage Israel Gamez

Katrina is very helpful

September 22, 2026

Google Public Storage John Moss

September 20, 2026

Google Public Storage Eva Lagunas

Katrina and Dawn offered excellent customer service

September 20, 2026

Google Public Storage Sue Heumann

Katrina was great getting my new space set up and ready! She and Dawn were a bright spot in my day.

September 10, 2026

Google Public Storage Alain

My experience at Public Storage has been absolutely perfect — they truly know what service means! Dawn at the office was incredibly welcoming, friendly, and efficient; she made everything simple and pleasant from the moment I arrived. The property is clean and well maintained, and the app that controls access to the different areas is very convenient. I had some initial concerns about the online reservation and paperwork, but everything turned out exactly as advertised. A wonderful experience overall.

September 7, 2026

Google Public Storage Samantha Greg

Ive been a renter at public storage for many years and Dawn is my go to everytime. She is very knowledgeable, she always answers all my questions and addresses issues on the property. Although i do believe she needs more support from public storage. Recommend public storage but more specifically this location for Dawn.

September 2, 2026

Google Public Storage Rakshita Devurkar

Extremely disappointing experience. My storage unit was broken into, and the lock itself was broken off and stolen. Several belongings were stolen, including my piano, expensive bags, winter jackets, boots, and other household items. I had purchased the insurance Public Storage recommends and also filed a police report. Despite that, the process was a complete blame game. Staff showed little sympathy and asked whether I had installed a camera inside my own unit to monitor it, which was ridiculous. Why would any customer do that? Meanwhile, the facility advertises CCTV surveillance, but I was later told their cameras do not cover the entire property. After multiple calls and emails, the insurance company refused to move forward without “proof of break-in,” even though I submitted before-and-after photos because that was all I had, along with proof of ownership for the stolen items. If Public Storage cannot provide usable surveillance footage from its own facility, how exactly is a customer supposed to provide that proof? The staff was also disrespectful and dismissive and simply referred me to the terms and conditions saying not to store valuable items. That is not the response you expect after reporting a theft. I felt completely violated, stressed, and unsupported throughout this entire experience. I trusted Public Storage with my belongings, paid for their recommended insurance, and still received no meaningful help when something actually happened. I would strongly recommend choosing another storage facility with better security, better management, and staff who actually support customers when there is a serious incident.

August 19, 2026

Google Public Storage Poppy

August 17, 2026

Google Public Storage Haider Ajam

August 13, 2026

Google Public Storage christine frizzelle

Love that Dawn has been here 11 years!!! Makes me feel very safe and comfortable. I am an extremely high maintenance personality and feel safe in my business here renting storage unit. Extremely professional process. Through and FAST = hood for me! Christine Frizzelle Austin TX.

August 9, 2026

Google Public Storage osdan1980

Don and Dawn are very and professional, I recommend public storage.

August 8, 2026

Google Public Storage Jack Steinman

Shana and Dawn are such a excellent team, your facility is so clean. The grounds are well taken care of. Reasonably priced and efficient. Shana and Dawn you are the reason I chose to rent from you. From boxes and tape you make it so easy and painless to move. Come see an amazing team in action!! If you believe you and your belongings deserve the best make extra space a destination.

August 4, 2026

Google Public Storage coby harris

Shana and Val are really sweet and helpful look forward to seeing them every visit ! Thanks guys !

July 31, 2026

Google Public Storage Al

The facility is very nice and the price is fair. Dawn is awesome and should be running the company. Excellent Customer Service!

July 31, 2026

Google Public Storage kingcook 1988

July 11, 2026

Google Public Storage Jared

It's very hot inside the "climate controlled" units...

July 6, 2026

Google Public Storage Melinda

The management is amazing the woman who's been working there for multiple years helped me every step of the way I have a disability and it can sometimes make people uncomfortable around me she was so helpful and patient it's a great place very safe extremely clean very lucky I found it. They even helped me with my puppy when I was getting so overwhelmed just amazing.

June 26, 2026

Google Public Storage A A

After 3 months my storage fee went up $45. Beware!

June 16, 2026

Google Public Storage Roberto Delga

Keith and Robert explained everything thoroughly and helped me find my perfect unit

June 15, 2026

Google Public Storage Dewey Guillory

I’m here at Public Storage here with Dawn & Keith and the take care of their customers where they make us feel at home

June 12, 2026

Google Public Storage Readewahn Williams

June 12, 2026

Google Public Storage Linde

Convenient access and helpful staff.

June 8, 2026

Google Public Storage Chris Barreda

Issac was incredibly helpful I couldn’t possibly store my items with anyone else ever again

May 24, 2026

Google Public Storage Mark Taylor

Excellent service, vey helpful and help us find the perfect place in the building. Stephanie is very kind and courteous.

May 16, 2026

Google Public Storage Emma Raae

Dawn was so wonderful in helping us get started! Also loved her earrings!!

May 15, 2026

Google Public Storage Marcia Farmer

Dawn was very helpful, friendly, and patient explaining my options and walked me through my online order. Isaac was also Friendly and helpful. They seem to make a great team.

April 18, 2026

Google Public Storage Blue Wolf

DO NOT RENT HERE!!! Over 1 year there, the rent went up almost $100. It is a scam, units that are $95 per month to new people become almost $200 a month in 1 years time. When you try to talk to corporate about it, all the lines kick you back to the property manager who tells you they are just following their corporate policy.

March 30, 2026

Google Public Storage Erika Alto

I met with Dawn, the property manager, to rent a unit. Her service was OUTSTANDING! 👍🤩🌟🎉 She really listened to my needs and was so kind and personable! ♥️ I HIGHLY recommend this location! 👍 It is very well kept and organized. As a long time customer of Public Storage, I am more than happy to leave a positive review! 🤩 The properties are really clean and the customer service is SUPERB! 👍👍👍👍👍

March 27, 2026

Google Public Storage Jane Doe

I want to adopt Dawn impeccable five star Concierge service thought I was entering a Resort how professional, knowledgeable, proficient, friendly, personable she was rare get this kind of excellent personalized customer service especially security they hire excellent Staff impressive highly recommend Public Storage the others like Extra Space no Comparison

March 16, 2026

Google Public Storage Joseph

Had the absolute 5 star experience. Keith was very informative worked me through the process at my own pace. I’m glad I picked this location. I will definitely recommend to my friends and family.

March 6, 2026

Google Public Storage Q R

Dawn was efficient, informative, personal and polite. Every business needs a customer facing representative like her. Just awesome!

March 2, 2026

Google Public Storage A D

Dawn was exceptional. The rental process was fast and great.

February 27, 2026

Google Public Storage Lazarus L

Dawn is very informative, caring knowledgeable, she answered all my questions and lead me through a process i have never been through and made me feel welcome and safe

February 26, 2026

Google Public Storage Gisele

Renisha in Grafton Wisconsin excellent service. Polite helpful and just all around awesome! Thank you

February 11, 2026

Google Public Storage Sel Rodriguez

Nice and easy

February 1, 2026

Google Public Storage Mark Wolfenden

Jay provided fantastic service and helped me into my new unit in a flash. Would recommend to a friend.

January 31, 2026

Google Public Storage Emilio Carrizales

Dawn is a great manager. She was able to lower my rent for the next three months keeps the property spotless always available if you need help thanks again Dawn you're the best.

December 24, 2025

Google Public Storage Us

December 19, 2025

Google Public Storage John Keating

December 17, 2025

Google Public Storage Linda Borja

Marcel was very professional , absolutely helpful, and patient! Went above and beyond ! Thank you so much !

December 17, 2025

Google Public Storage Francesca Clayton

Marcel was so friendly and helpful. He made the leasing process so quick and easy. 10/10 !!

December 2, 2025

Google Public Storage Teri Evans

I love the storage units however you can never find someone in the office and when you call and leave messages, they never return them.

November 27, 2025

Google Public Storage Christopher Dirkx

Excellent staff, location, facilities and fair pricing. Everything went great! Thank you!

November 26, 2025

Google Public Storage jonathon carranza

Marcel was amazing and great to work with!!!

November 10, 2025

Google Public Storage Patrick Martin

To quote an APD detective, If you value something, don't put it in a Public Storage. Our unit, inside a "secure" building, inside a "secure" yard was broken into. PS was absolutely no help in trying to find the thieves. On the entire site, only two cameras were functioning. On top of being absolutely no help, what do they do but raise our rent - again. I would never recommend Public Storage to anyone. Only giving them one star because zero is not an option. There's nothing secure or safe about a Public Storage.

November 9, 2025

Google Public Storage Neil Moore

Ms. Dawn is always very helpful and always has the answers.

November 5, 2025

Google Public Storage carlos Samaniego

Leticia show great sense of urgency when it comes to her customer service attention to details with her customers thank you so much for all you do Leticia

October 30, 2025

Google Public Storage Elizabeth

Dawn was extremely helpful and knowledgeable. She answered my many questions with great patience. Best customer service I've experienced in a long time.

October 30, 2025

Google Public Storage Melinda Munoz Fogg

October 1, 2025

Google Public Storage Rita Lathon

I love this place. My previous storage unit at another location was rat-infested and ironically more expensive. Public storage is spotless and my unit is air conditioned. What I'm really impressed with, however, is the incredibly helpful and friendly staff. Elle is amazing! Thank you for your help today. If I could give more than 5 stars for Elle, I would.

September 26, 2025

Google Public Storage L C

Clean place, friendly staff, nearly no problems for the 6 weeks I was there. Good promotions too. They have trolleys/carts to help move stuff too. Super easy process to move in and out of.

September 16, 2025

Google Public Storage Michael Reeh

Marcel was very helpful, he made everything easy!

September 9, 2025

Google Public Storage Ryan S

3rd time to use the facility and had some challenges with access using the app & codes this time around - Marcel returned my call promptly - came out and got me squared away quickly - and was an absolute pleasure to meet. Great service.

September 9, 2025

Google Public Storage Clarisse Fuentes

Dawn was sooo helpful this past weekend with my family !! She helped us secure the perfect sized space for some times I had to put into storage! And the promotion is great! You can’t beat it.

August 31, 2025

Google Public Storage Gabriel Baltazar Herrera

August 21, 2025

Google Public Storage Sherra Soto

This is supposed to be a monitored facility. Wrong!! Management let someone in and to steal my trailer I was paying to park. Not only was one parking spot over $200 in less than the eight months my trailer was parked there they upped the parking spot rent twice!! And now the dirty blond white lady at the front desk trying to say they didn’t and they can’t tell me the day my trailer was stolen even though they supposedly film the property. They’re are about to be sued by me. I do not recommend. It’s too pricey of a place with no one actually monitoring or protecting your things. Management please be on the look out for my attorneys reaching out to you.

August 20, 2025

Google Public Storage Vikram Khullar

Marcel was very helpful.

August 15, 2025

Google Public Storage Sharesse Bunn

Dawn and crew are amazing it's always clean and someone there to help.

August 12, 2025

Google Public Storage Trish Lee

I just wanted to write to you all again and express my deepest gratitude to Marcel, Dawn, Richard and the company as a whole. You all have taken great care of me. Today I upgraded to a bigger unit and Marcel really gave me great care. He made the process so easy and simple, his customer service was absolutely impeccable. I got the exact unit I wanted in the location I wanted it in. I didn't have to move buildings or floors and I was able to move units in no more than an hour. I am so happy to be a customer with you all and I'm glad to be staying at this location! I also appreciate you all giving me credit towards my account and taking my previous concerns seriously. THANK YOU to public storage and the Research Blvd team so much. Special thank you to Marcel because I've been wanting to move units for months but he really took all the stress and worry out of it.

August 1, 2025

Google Public Storage Cliff Latham

Dawn was kind, helpful, and professional. She made check-in a breeze.

July 30, 2025

Google Public Storage Nicole Suarez

Marcel and Leticia were an amazing friendly help.

July 28, 2025

Google Public Storage Andrea Fernanda Vélez Gutiérrez Hernández

Dawn was so amazing. Every detail was handled with a big smile, even when I had to ask twice. She's the best!

July 24, 2025

Google Public Storage Elizabeth

Dawn was extremely helpful and knowledgeable. She answered my many questions with great patience. Best customer service I've experienced in a long time.

July 16, 2025

Google Public Storage Lauren Anderson

June 18, 2025

Google Public Storage Eduardo Ibarra

June 3, 2025

Google Public Storage Nancy Nation Jay

Marcel and others were very helpful and fast. Thank you.

June 3, 2025

Google Public Storage Paul Radtke

Marcel was great. Done quickly and efficiently.

May 28, 2025

Google Public Storage Zach Grant

Marcel was extremely helpful

May 28, 2025

Google Public Storage Elizabeth Coronado

Marcel thank you for your kindly service.

May 28, 2025

Google Public Storage Fidencio Herrera

Thanks Marcel for setting me up.

May 27, 2025

Google Public Storage Diego Facundo

Marcel has helped me since the morning and has been very pleasant and super helpful. Great 1st experience with purchasing my auction unit

May 21, 2025

Google Public Storage Teenah Hsu

Everything was great. No complaints. Marcel was a great help finishing everything up for you.

May 19, 2025

Google Public Storage Desmond Ford

I want to thank Dawn for your outstanding service!!

May 17, 2025

Google Public Storage James Hollenbach

Cynthia deserves a raise

May 14, 2025

Google Public Storage Mari DuBois

Marcel was so helpful. He ran around in the blazing heat showing me options. Then when I changed my mind & we had to begin again, he did it with a smile.

May 3, 2025

Google Public Storage Lisa Candy

Ms.Dawn was great she helped me get exactly what I needed at an affordable price!

May 3, 2025

Google Public Storage Neil M

Superb Manager Ms Dawn for nearly One Year has gone out of her way that I have invested my Money also Property at your 10931 Research Boulevard Austin Texas location. . Very Secured yet in the 2024 summer also year I lost my keys Not Good. Ms. Dawn was able to Secure a Locksmith so I could get to my stuff in less than two weeks. No additional cost. Who does that these days Ms. Dawn did. I definitely have not lost anymore keys. Ms. Dawn is a Public Storage "Asset"!!! Whom is not only Worthy of a Salary Pay Raise but All and Any Promotion that can be offered by the Public Storage Company. Respectfully. Neil L. Moore.

April 24, 2025

Google Public Storage Martin Green

Dawn runs a tight, spotless ship and goes above and beyond with kindness, patience, and top tier professionalism.

April 24, 2025

Google Public Storage Leticia Green

Dawn treated my daughter's storage unit like it held the crown jewels. Every visit, she was hands-on, helpful, and genuinely kind-always with a calm, can-do attitude. The place was spotless, secure, and clearly run by someone who takes pride in her work. I didn't just trust the facility- I trusted Dawn. That made all the difference.

April 22, 2025

Google Public Storage Maria Morales

Alezai and marcel were the best! Keep it up !

April 22, 2025

Google Public Storage Shawn Knapp

Unfortunately for myself. It was closed

April 19, 2025

Google Public Storage Sheri Cantu

My first time renting a storage unit . I met Dawn and Leticia they are so Amazing!! I haven’t had great customer service in decades!! They were so helpful and informative. They showed us around answered all our questions and made the entire process smooth and stress-free . I’m very grateful for such a positive experience. Thank you both for going above and beyond!

April 16, 2025

Google Public Storage Imelda Marrero

Public Storage definitely took care of my storage needs. Employee Alazae (Alli)was very attentive to my family’s needs. I highly recommend this place. From walking in to walking out Alli made me feel appreciated and valued as a customer!

April 11, 2025

Google Public Storage Elliot (Eli)

I love the service! Dawn is very helpful and helped me so much! She made me understand the whole process a bunch, i recommend her! She's so sweet as well!

April 8, 2025

Google Public Storage Jalaysha Rollins

5 star customer service from Alezai. Keep it up!

March 11, 2025

Google Public Storage Bryan Serven

They will lie endlessly in order to ensure they can maximize fees. Do not trust this company with your belongings. They are terrible people from top to bottom, and do not care about anything other than maximizing profits at the expense of their customers. Avoid at all costs.

March 5, 2025

Google Public Storage Alex Kopman

Nicholas was very helpful at arboretum

February 2, 2025

Google Public Storage Jessica Lucas

All time favorite experience with any storage place. It was because of Dawn. She had positive energy and great attitude. Not just with me but other customers that were in the office. She help solve my situation with ease, very knowledgeable. I would recommend this location to anyone.

December 29, 2024

Google Public Storage Icramul Jalil

Dawn and laticia both are very friendly and helpful. Fortunately Never ever face any problem with the elevator or cart. Specially when you face a smiling welcoming office staff, you feel like that’s your place for your storage needs. Thank you so much …

December 24, 2024

Google Public Storage august fka bryant

Marcel was super friendly and helpful!

October 28, 2024

Google Public Storage Allen Childress

The facility is always clean, and the staff are very helpful and friendly, but for the last 3 years the facility has consistently had maintenance issues with the elevators, doors, and a lack of carts every time I visit. At this point 2 of the doors aren't working and they are down to 2 carts across the entire facility. People are frustrated having to carry items one at a time to their cars. It is unfortunate that the carts are being taken, but the cost of replacement should likely be anticipated. Also, they could potentially put some "Tile" trackers on them.

October 10, 2024

Google Public Storage Elisa Kershaw

Breana was super helpful in fixing discrepancies on my account and they are always available to help. Highly recommend!

October 3, 2024

Google Public Storage Mariana Dionisio

Resolved my issues promptly.

September 21, 2024

Google Public Storage Dean Thomasson

Hope you don’t need to go to the office, like if your account gets messed up in their system rendering the app unstable. Hope you don’t need access to your unit either! Because there’s never anyone in the office or answering the phone.

September 12, 2024

Google Public Storage Breeze

Thank you, Emilio! your customer service was excellent, I appreciated the communication regarding my refund and billing details

August 21, 2024

Google Public Storage Diego Velasquez

We had a storage locker here, and had a really great experience. We hired u-pack for a long distance move and the staff at Public storage were amazingly helpful when the trailer and movers came to move things out of our storage unit. Emilio was especially helpful in making moving out of our storage locker an easy experience. Highly recommend this place!!!

August 21, 2024

Google Public Storage Michael Knight

Leticia was a delight and welcoming when I entered the office. Customer service is very appreciated by myself.

August 13, 2024

Google Public Storage Philip M

Have rented multiple units through out the years Dawn has been here every time I come in for a new unit. Always nice and helpful, property is clean and has decent pricing for the area

July 11, 2024

Google Public Storage Cindy R

I was looking for a short term storage space while moving between apartments and Leticia was able to show me a space that suited my needs and answered all of my questions, she was awesome!

June 15, 2024

Google Public Storage Violet Nunez

Great customer service, highly recommend. Thank you Leticia for your help.

June 7, 2024

Google Public Storage A Pierce

5 stars to Zaira such an amazing person so patient answer all my questions I just got to get the place and very happy I did. Thank you for having amazing such amazing people there!!

May 23, 2024

Google Public Storage Torrey Wilkins

Leticia and Dawn were great and very helpful!!

February 13, 2024

Google Public Storage Sandie Haverlah

Rented a space in December for two weeks and paid for two months, the minimum which is the policy here. After scheduling move out date online, receiving written confirmation of final payment and move out, I am getting calls from a collection agency. I have receipts, email confirmations, credit card records, but no one is ever in the office and no one returns the calls. Have left multiple messages with the corporate office, too. This place may be a fraudulent operation. Don’t leave your things here, you’ll regret every minute, even after you are gone.

February 10, 2024

Google Public Storage Layne Brookshire

We have been renting for our business here for over 2 years. When we don't need any assistance it does what we need it to do but anytime we need someone, there is no one available in the office. Our gate code has a pattern of not authorizing access and we therefore cannot access our unit. The phone number to the office doesn't get answered (currently 10am on a Friday), the 1-800 number disconnected me 4 times today without getting past authorizing my account and the chat feature has taken over 30 minutes asking about authorizations of info on our account. Unfortunately very inconvenient for any reason, but this puts us behind our work schedule.

January 24, 2024

Google Public Storage Katie Peurrung

The office is never open and there is never anyone on site. The gate is often broken and I’ve had to call to get my entry code fixed twice now. No on-site support from manager or any employees. Bathrooms were closed about half a year ago and never reopened. It is “temp controlled” but actually gets about 55-85 degrees winter to summer. Would not recommend.

December 19, 2023

Google Public Storage Zak Ellis

December 16, 2023

Google Public Storage Aaron Daly

November 30, 2023

Google Public Storage Christine

November 11, 2023

Google Public Storage Drew Starritt

November 10, 2023

Google Public Storage J Clay

The staff at this Public Storage has always been friendly and informative. I often am traveling away from Austin and they make every effort to be accommodating of the occasional special need.

November 10, 2023

Google Public Storage John Vick

Great experience due to Timothy. He is awesome. Unit need swept. He jumped on it! Rainy. We needed to throw away some stuff. Timothy went out of his way to help us put it in their dumpster. 300 yards away. He unlocked it right away for us. Then we needed help on the lock system, and he was so helpful. Perfect. If you need storage go see Timothy at public storage on research Blvd in Austin! He is awesome! Best experience ever at a storage facility.

November 8, 2023

Google Public Storage Leigh Ashley

Tommie provided excellent service!

October 28, 2023

Google Public Storage Cash Money

October 9, 2023

Google Public Storage Lady T.

Had a bad experience with the Movers, the clerk @ public Storage was helpful and informative 😌

September 27, 2023

Google Public Storage Sandra Brown (Mama)

September 20, 2023

Google Public Storage Christian Clayton

Leticia helped us so much got us a better priced unit

September 1, 2023

Google Public Storage Fauna Randolph

Breana helped us and she is amazing! Public Storage customer support was so helpful!

August 29, 2023

Google Public Storage Stephanie O

DON'T RENT IN THIS LOCATION! If I could give negative stars I would. First thing, I rented a unit that was supposed to be "a dollar" 1st month deal, it indeed was not a dollar. Came out to over $40 due to "fees" Second they never have anyone available on site for help. The gate is always broken so you cant access it when you please. They lie about things to get you to rent for longer than expected and make it hard for you to cancel. 0/100 would not recommend.

August 26, 2023

Google Public Storage S K

I was gonna go to another location on research Blvd, but the rental office was closed when I got there. Couldn’t contact anyone. So, I went to this location. Zaida was so helpful, and she found me a perfect unit for me- perfect in terms of size and location (mine has a convenient location). Made a reservation right after the tour. Thank you, Zaida!

June 21, 2023

Google Public Storage Marlies West

I had some issues upon moving in but the district manager personally called me twice to fix the issues and make things right. I am impressed with the professionalism and how he strived to ensure I was a happy customer.

April 27, 2023

Google Public Storage vijay krishna

Leticia has fun accommodations, great smiles and helped me pleasantly throughout my time here.

April 24, 2023

Google Public Storage Jeremy Muirhead

Great store. Dawn gave me all the info and help I could ever need!

April 22, 2023

Google Public Storage Pamela C

Leticia and Dawn were incredibly helpful. Leticia took us on a tour of the storage spaces to help us decide what size we needed. They were both very friendly and knowledgeable and helped us get the best price. We highly recommend them!

April 19, 2023

Google Public Storage Ryan Simkins

I've never had a storage unit before until getting one here and it was the best experience I could have had! Jessica who oversees this property was the most helpful someone could be to me! She went above and beyond out of her way in every way she could. If you have any questions or need any help, Jessica is the best person for the job!!

April 11, 2023

Google Public Storage h h

Clean, men's room out of order for several weeks.

April 8, 2023

Google Public Storage Liv Wickedly

Dawn was epically kind, helpful, knowledgeable, and service oriented. The facility is very clean and super easy to work with in every way!

March 25, 2023

Google Public Storage Susan Ferguson

March 14, 2023

Google Public Storage Aaron Pabon

The units are nice and clean. The staff are nice. With that said, I rented a unit that had the "dollar" 1st month deal with a discounted rate. First, there is some fee after besides the dollar that was not disclosed at purchase. However, I would have still rented, but some disclosure would have been prudent. Second, there is a prorated amount to be aware of that also is fine, but shoukd have been disclosed. Third, my monthly discount was not honored. Lastly, I have been there for less than 6 months, and my rent just went up almost 40 dollars.. So, just a few things to know before you make any decisions about renting.

March 4, 2023

Google Public Storage Kelvin Yazzie

Awesome staff, Leticia the manager was very helpful

February 23, 2023

Google Public Storage Brian Noriega

Leticia is friendly and had a great visit at this location!

February 22, 2023

Google Public Storage Humberto Gonzalez

Leticia was super courteous and helpful today. Got me all signed up today!

February 18, 2023

Google Public Storage Martin Green

I was helped by the most wonderful and thoughtful person, the property manager Leticia. She tended to my every need, and provided me with an overall great experience A+ location. Great prices, and very clean property.

January 20, 2023

Google Public Storage Corinne Smith

I had to change by five star review to one review. Elevators have been not functioning for past month. Today both elevators are out and I'm unable to access my storage unit. Customer Service is not existent. They take 12 hours to return a call or email. There is no emergency number to call. I'm out the expense of renting a U-Haul. If you must rent a unit, rent one on the first floor.

January 13, 2023

Google Public Storage Danielle Augustine

I would put 5 stars, except that I haven't officially rented space from this location. The reason why I wanted to leave a review was because of the customer service experience I received. I am in the process of moving my family to the Austin area and I spoke with two customer representatives (one female phone rep was extremely helpful with giving me detailed information and even gave me the direct number to the location I was interested in and the gentleman I spoke with was also helpful and friendly). I also received a follow up call with who I believe was the manager of the location I was looking into. She was personable and very helpful as well and I was unfortunately in my car when she called- and I didn't remember her name when I had the opportunity to create a review. Hopefully the right people will see this and acknowledge her excellent service at the 10931 Research Blvd, Austin, TX‎ location. I am truly hoping that there will be space available still when I can set my reservation as I deeply appreciate the level of customer service I received. It truly makes a difference! Working in retail myself, I know it is not easy dealing with customers all the time- but the people who continue to bring a positive attitude are gems and worth being thanked and acknowledged as they are often the first and most impactful impression a customer will receive.

January 8, 2023

Google Public Storage Kilgore Trout

Great service, price, and location. Aiden was an absolute pleasure and helped us with everything from information to showing us the unit we ended up renting out!

December 28, 2022

Google Public Storage Alejandro Basanez

Leticia provided a great service and guidance to purchase the right space for me.

December 22, 2022

Google Public Storage Eugenie Pflieger

Excellent service and easy process of renting a storage space, all thanks to Leticia‘s great support!

December 17, 2022

Google Public Storage Hector Munoz

Leticia has great customer service!

December 4, 2022

Google Public Storage George Frias

Great customer service thank you

November 21, 2022

Google Public Storage Philip M

Dawn is great. Property clean and well maintained

November 12, 2022

Google Public Storage Divine

Leticia was very efficient and professional as well as friendly

November 9, 2022

Google Public Storage Justin Young

Leticia was extremely helpful and courteous. Everything was quick and efficient!

November 1, 2022

Google Public Storage Lebroderick Marshall

Service Was Amazing ,Leticia Is A Well Rounded ,Amazing Assistant .

October 17, 2022

Google Public Storage Alexandra Hernández

I had a fantastic experience at this location. The setup and payment was very easy. The app is very useful for accessing the gates and buildings. The vacate process was very smooth, I appreciate the help of Dawn during the time I used the storage!

October 7, 2022

Google Public Storage Iryna

Great experience. Leticia was very helpful and knowledgeable as well as friendly and accommodating. We looked at different units to make sure i get the right one for my needs. she walked me through the process and all the fees. Very helpful and great experience. Thank you.

August 25, 2022

Google Public Storage Thomas Snow

Public storage only had inside units but I had some jobs and needed to load and empty the unit everyday. The next day Lety called and said an outside unit was available and we missed the rain by a couple hours and were able to work around it. Right next to where I live so I am very pleased.

August 18, 2022

Google Public Storage Waco Tx2

Ok it's supposed to be a temperature store area but if you don't hit 80 the AC don't come on and the heat don't come on if unless it really cold half the time the elevators not working right

August 5, 2022

Google Public Storage Kaylor Reiter

Trena was really good at customer service! She allowed me to view the storage unit before making a decision if I want it. Very friendly.

August 3, 2022

Google Public Storage Lindsay Burdick

No One in the office to help me. I paid everything online through counterless. I got my unit number, gate code, but I went to my unit and it was locked . I sat on hold with customer service for 2 hours. I got here at 9 am so that I could get everything off my old property I had til 11am which would have been fine I don't have that much stuff ,but nope here it is almost 2pm and I'm waiting for a manager to come unlock my unit and I paid 110.00 (19.99 for my lock) now I just got fined for not having my belongings moved from my old property. This is ridiculous!!!

February 5, 2022

Google Public Storage Aubrey Byfield

Lala was great! Quick and helpful service.

January 7, 2022

Google Public Storage Lupe Gomez

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Public Storage Self-Storage Units at 10931 Research Blvd, Austin, TX

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North Austin Storage Units Near Highway 183

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passcode entry & well-lit hallways.

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most trusted name in self-storage?