The management is amazing the woman who's been working there for multiple years helped me every step of the way I have a disability and it can sometimes make people uncomfortable around me she was so helpful and patient it's a great place very safe extremely clean very lucky I found it. They even helped me with my puppy when I was getting so overwhelmed just amazing.
Keith and Robert explained everything thoroughly and helped me find my perfect unit
I’m here at Public Storage here with Dawn & Keith and the take care of their customers where they make us feel at home
Dawn was very helpful. She llistened to my needs and saved me $150 a month because I thought I needed a much larger unit then I actually needed.
Convenient access and helpful staff.
Issac was incredibly helpful I couldn’t possibly store my items with anyone else ever again
Excellent service, vey helpful and help us find the perfect place in the building. Stephanie is very kind and courteous.
Dawn was so wonderful in helping us get started! Also loved her earrings!!
Dawn was very helpful, friendly, and patient explaining my options and walked me through my online order. Isaac was also Friendly and helpful. They seem to make a great team.
I met with Dawn, the property manager, to rent a unit. Her service was OUTSTANDING! 👍🤩🌟🎉 She really listened to my needs and was so kind and personable! ♥️ I HIGHLY recommend this location! 👍 It is very well kept and organized. As a long time customer of Public Storage, I am more than happy to leave a positive review! 🤩 The properties are really clean and the customer service is SUPERB! 👍👍👍👍👍
I want to adopt Dawn impeccable five star Concierge service thought I was entering a Resort how professional, knowledgeable, proficient, friendly, personable she was rare get this kind of excellent personalized customer service especially security they hire excellent Staff impressive highly recommend Public Storage the others like Extra Space no Comparison
Had the absolute 5 star experience. Keith was very informative worked me through the process at my own pace. I’m glad I picked this location. I will definitely recommend to my friends and family.
Dawn was efficient, informative, personal and polite. Every business needs a customer facing representative like her. Just awesome!
Dawn was exceptional. The rental process was fast and great.
Dawn is very informative, caring knowledgeable, she answered all my questions and lead me through a process i have never been through and made me feel welcome and safe
Renisha in Grafton Wisconsin excellent service. Polite helpful and just all around awesome! Thank you
Jay provided fantastic service and helped me into my new unit in a flash. Would recommend to a friend.
Dawn is a great manager. She was able to lower my rent for the next three months keeps the property spotless always available if you need help thanks again Dawn you're the best.
Marcel was very professional , absolutely helpful, and patient! Went above and beyond ! Thank you so much !
Marcel was so friendly and helpful. He made the leasing process so quick and easy. 10/10 !!
Excellent staff, location, facilities and fair pricing. Everything went great! Thank you!
Marcel was amazing and great to work with!!!
Ms. Dawn is always very helpful and always has the answers.
Leticia show great sense of urgency when it comes to her customer service attention to details with her customers thank you so much for all you do Leticia
Dawn was extremely helpful and knowledgeable. She answered my many questions with great patience. Best customer service I've experienced in a long time.
Marcel was very helpful. He answered all my questions. He was friendly and explained everything very clearly.
I love this place. My previous storage unit at another location was rat-infested and ironically more expensive. Public storage is spotless and my unit is air conditioned. What I'm really impressed with, however, is the incredibly helpful and friendly staff. Elle is amazing! Thank you for your help today. If I could give more than 5 stars for Elle, I would.
Clean place, friendly staff, nearly no problems for the 6 weeks I was there. Good promotions too. They have trolleys/carts to help move stuff too. Super easy process to move in and out of.
Marcel was very helpful, he made everything easy!
3rd time to use the facility and had some challenges with access using the app & codes this time around - Marcel returned my call promptly - came out and got me squared away quickly - and was an absolute pleasure to meet. Great service.
Dawn was sooo helpful this past weekend with my family !! She helped us secure the perfect sized space for some times I had to put into storage! And the promotion is great! You can’t beat it.
Dawn and crew are amazing it's always clean and someone there to help.
I just wanted to write to you all again and express my deepest gratitude to Marcel, Dawn, Richard and the company as a whole. You all have taken great care of me. Today I upgraded to a bigger unit and Marcel really gave me great care. He made the process so easy and simple, his customer service was absolutely impeccable. I got the exact unit I wanted in the location I wanted it in. I didn't have to move buildings or floors and I was able to move units in no more than an hour. I am so happy to be a customer with you all and I'm glad to be staying at this location! I also appreciate you all giving me credit towards my account and taking my previous concerns seriously. THANK YOU to public storage and the Research Blvd team so much. Special thank you to Marcel because I've been wanting to move units for months but he really took all the stress and worry out of it.
Dawn was kind, helpful, and professional. She made check-in a breeze.
Marcel and Leticia were an amazing friendly help.
Dawn was so amazing. Every detail was handled with a big smile, even when I had to ask twice. She's the best!
Dawn was extremely helpful and knowledgeable. She answered my many questions with great patience. Best customer service I've experienced in a long time.
Marcel and others were very helpful and fast. Thank you.
Marcel was great. Done quickly and efficiently.
Marcel was extremely helpful
Marcel thank you for your kindly service.
Thanks Marcel for setting me up.
Marcel has helped me since the morning and has been very pleasant and super helpful. Great 1st experience with purchasing my auction unit
Everything was great. No complaints. Marcel was a great help finishing everything up for you.
I want to thank Dawn for your outstanding service!!
Marcel was so helpful. He ran around in the blazing heat showing me options. Then when I changed my mind & we had to begin again, he did it with a smile.
Ms.Dawn was great she helped me get exactly what I needed at an affordable price!
Superb Manager Ms Dawn for nearly One Year has gone out of her way that I have invested my Money also Property at your 10931 Research Boulevard Austin Texas location. . Very Secured yet in the 2024 summer also year I lost my keys Not Good. Ms. Dawn was able to Secure a Locksmith so I could get to my stuff in less than two weeks. No additional cost. Who does that these days Ms. Dawn did. I definitely have not lost anymore keys. Ms. Dawn is a Public Storage "Asset"!!! Whom is not only Worthy of a Salary Pay Raise but All and Any Promotion that can be offered by the Public Storage Company. Respectfully. Neil L. Moore.
Dawn runs a tight, spotless ship and goes above and beyond with kindness, patience, and top tier professionalism.
Dawn treated my daughter's storage unit like it held the crown jewels. Every visit, she was hands-on, helpful, and genuinely kind-always with a calm, can-do attitude. The place was spotless, secure, and clearly run by someone who takes pride in her work. I didn't just trust the facility- I trusted Dawn. That made all the difference.
Alezai and marcel were the best! Keep it up !
My first time renting a storage unit . I met Dawn and Leticia they are so Amazing!! I haven’t had great customer service in decades!! They were so helpful and informative. They showed us around answered all our questions and made the entire process smooth and stress-free . I’m very grateful for such a positive experience. Thank you both for going above and beyond!
Public Storage definitely took care of my storage needs. Employee Alazae (Alli)was very attentive to my family’s needs. I highly recommend this place. From walking in to walking out Alli made me feel appreciated and valued as a customer!
I love the service! Dawn is very helpful and helped me so much! She made me understand the whole process a bunch, i recommend her! She's so sweet as well!
5 star customer service from Alezai. Keep it up!
Nicholas was very helpful at arboretum
All time favorite experience with any storage place. It was because of Dawn. She had positive energy and great attitude. Not just with me but other customers that were in the office. She help solve my situation with ease, very knowledgeable. I would recommend this location to anyone.
Dawn and laticia both are very friendly and helpful. Fortunately Never ever face any problem with the elevator or cart.
Specially when you face a smiling welcoming office staff, you feel like that’s your place for your storage needs.
Thank you so much …
Marcel was super friendly and helpful!
Breana was super helpful in fixing discrepancies on my account and they are always available to help. Highly recommend!
Resolved my issues promptly.
Thank you, Emilio! your customer service was excellent, I appreciated the communication regarding my refund and billing details
We had a storage locker here, and had a really great experience. We hired u-pack for a long distance move and the staff at Public storage were amazingly helpful when the trailer and movers came to move things out of our storage unit. Emilio was especially helpful in making moving out of our storage locker an easy experience. Highly recommend this place!!!
Leticia was a delight and welcoming when I entered the office. Customer service is very appreciated by myself.
Have rented multiple units through out the years Dawn has been here every time I come in for a new unit. Always nice and helpful, property is clean and has decent pricing for the area
I was looking for a short term storage space while moving between apartments and Leticia was able to show me a space that suited my needs and answered all of my questions, she was awesome!
Great customer service, highly recommend. Thank you Leticia for your help.
5 stars to Zaira such an amazing person so patient answer all my questions I just got to get the place and very happy I did. Thank you for having amazing such amazing people there!!
Leticia and Dawn were great and very helpful!!
The staff at this Public Storage has always been friendly and informative. I often am traveling away from Austin and they make every effort to be accommodating of the occasional special need.
Great experience due to Timothy. He is awesome.
Unit need swept. He jumped on it!
Rainy. We needed to throw away some stuff. Timothy went out of his way to help us put it in their dumpster. 300 yards away. He unlocked it right away for us.
Then we needed help on the lock system, and he was so helpful. Perfect.
If you need storage go see Timothy at public storage on research Blvd in Austin!
He is awesome!
Best experience ever at a storage facility.
Tommie provided excellent service!
Had a bad experience with the Movers, the clerk @ public Storage was helpful and informative 😌
Leticia helped us so much got us a better priced unit
Breana helped us and she is amazing! Public Storage customer support was so helpful!
I was gonna go to another location on research Blvd, but the rental office was closed when I got there. Couldn’t contact anyone.
So, I went to this location. Zaida was so helpful, and she found me a perfect unit for me- perfect in terms of size and location (mine has a convenient location). Made a reservation right after the tour.
Thank you, Zaida!
I had some issues upon moving in but the district manager personally called me twice to fix the issues and make things right. I am impressed with the professionalism and how he strived to ensure I was a happy customer.
Leticia has fun accommodations, great smiles and helped me pleasantly throughout my time here.
Great store. Dawn gave me all the info and help I could ever need!
Leticia and Dawn were incredibly helpful. Leticia took us on a tour of the storage spaces to help us decide what size we needed. They were both very friendly and knowledgeable and helped us get the best price. We highly recommend them!
I've never had a storage unit before until getting one here and it was the best experience I could have had! Jessica who oversees this property was the most helpful someone could be to me! She went above and beyond out of her way in every way she could. If you have any questions or need any help, Jessica is the best person for the job!!
Dawn was epically kind, helpful, knowledgeable, and service oriented. The facility is very clean and super easy to work with in every way!
Awesome staff, Leticia the manager was very helpful
Leticia is friendly and had a great visit at this location!
Leticia was super courteous and helpful today. Got me all signed up today!
I was helped by the most wonderful and thoughtful person, the property manager Leticia. She tended to my every need, and provided me with an overall great experience
A+ location. Great prices, and very clean property.
Great service, price, and location. Aiden was an absolute pleasure and helped us with everything from information to showing us the unit we ended up renting out!
Leticia provided a great service and guidance to purchase the right space for me.
Excellent service and easy process of renting a storage space, all thanks to Leticia‘s great support!
Leticia has great customer service!
Dawn is great. Property clean and well maintained
Leticia was very efficient and professional as well as friendly
Leticia was extremely helpful and courteous. Everything was quick and efficient!
Service Was Amazing ,Leticia Is A Well Rounded ,Amazing Assistant .
I had a fantastic experience at this location. The setup and payment was very easy. The app is very useful for accessing the gates and buildings. The vacate process was very smooth, I appreciate the help of Dawn during the time I used the storage!
Great experience. Leticia was very helpful and knowledgeable as well as friendly and accommodating. We looked at different units to make sure i get the right one for my needs. she walked me through the process and all the fees. Very helpful and great experience. Thank you.
Public storage only had inside units but I had some jobs and needed to load and empty the unit everyday. The next day Lety called and said an outside unit was available and we missed the rain by a couple hours and were able to work around it. Right next to where I live so I am very pleased.
Trena was really good at customer service! She allowed me to view the storage unit before making a decision if I want it. Very friendly.
Lala was great! Quick and helpful service.