Public Storage Self-Storage Units at 4202 Santiago Street, Austin, TX

STAY AWAY: RAT POOP and P*SS all over our storage unit! We came to get some things from our unit today and it smelled foul and full of rat poop and SOIL?! Like gardening soil or something?! We are getting out of here ASAP, I hope management helps but for now there is a huge rat problem here- do not store your things unless you want them full of bite marks and pee.

Agent that help me was real nice , they called to follow up if I got in ok . Life the spot of my storage. A little hard to find but it's worth it.

Jessica, this PS owner, is amazing. Customer service is 10/10 and she made me feel my unit will be very secure throughout my rental. She was phenomenal at getting me set up as this is my first time renting a unit.

Jessica was very helpful and insightful. It was a pleasure talking with her!

Jessica was phenomenal! Explained everything super detailed

I have been storing my most prized possessions at this location for nearly two years now. I have to say that property manager, JESSICA, is the absolute best. She is very friendly, approachable, professional, and extremely helpful in so many ways. She really goes above and beyond for her customers and I am so grateful. Thank you, Jessica, at Public Storage on Santiago St.!

Jessica

I absolutely love this place! The location is perfect for me and the staff is always very friendly!! Shout-out to Jessica, she is absolutely amazing! Thank you for all your help and simply just being you while always keeping a friendly smile on your face! It's truly contagious! You're awesome and this company is lucky to have you on their team :)

Hoy venia al storage a recoger mis articulos pero al ingresar la clave en el building 6 aparece que el sistema el fuera de línea y que fuera donde el manager pero cuando fui a la oficina estaba cerrada pero ahí estaba un carro parado y cuando me dirigí hacia el carro era Jessica y solo se tapó la camisa para que no se mirara el logo de public storage que mal se vio Gracias Jessica por atender al cliente

I've rented a unit at the Public Storage on Santiago since 2020. I've received great service from Jessica, the property manager, and Justin. (return calls quickly, set appts so you know you're not going to have to wait, etc) Additionally, it's obvious from my interactions with Jessica that she genuinely cares about her customers. On several occasions, she has "gone above and beyond" what is expected.

RAT INFESTATION Written in points to make sure it is as clear as possible. 1. We rented 5x10 storage unit at 4202 Santiago st, Austin, TX, 78745, with move-in 27th October 2024. Storage unit Number 556. 2. On 28th January 2025,went to retrieve our items from public storage. 3. We can Confidently say that on 28th January 2025 evening our worst nightmare came true. The view was so graphic any articulation is redundant. Detailed photos and videos give you an idea! 4. I don't think we had ever experienced how a rat pee would smell like, that got checked off!! 5. Rat poop, Pee, and whisker was all over the place. The whole scene brought us down to our knees. We can not unsee what we saw! It has left an immovable scare on our minds! 6. All our bags and carton boxes were literally drenched in black rat poop and pee. 7. The harrowing nightmare continued when we started emptying the storage. 8. We had clothes, shoes, electronic items and appliances, utensils, books, porcelain wear, and an ergonomic chair. 9. There were many items of high emotional value, a. Clothes which we wore on our first date. - chewed to the T and devoured by Rats b. Our marriage suite and dresses - Nothing to salvage. c. Porcelain Gifts - covered in rat poop and discolored with rat pee!! d. Customized Photographs :( ' - Many of them are only memory now. e. Favorite cups and cast ironware - All drenched in rat pee. We can not imagine using them ever again. Or cooking in them. f. Hand knitted and handmade bamboo bowl and basket chewed off! g. The cushions of the chair were drenched and reeked of rat pee! 10. When we came to the back end of the storage unit intensity and the foul odor became unbearable. That moment we found our FIRST Nemesis. First live rat! It got scared and ran outside the storage unit. 11. When we emptied the unit and about to close, we saw the SECOND rat maybe a partner which came through the metal sheet separating the storage units. Storage units are not concrete and separated by metal sheet. 12. I can not imagine how many more rats are in other units. This is a serious health hazard. Many folks would keep extra or spare toys akids' clothes. Imagine a rat infestation in the facility. The same items are used by the children when taken back to the homes. 13. We are paying to store our goods in a clean, dry, secure space. This is the only service they are providing. Even if this service is not delivered to the bare minimum standards, then it is better they close the facility. 14. Rats carry a variety of diseases and can cause damage to personal property. This would deem the space as neither clean nor secure. 15. After emptying the storage, we went and talked to the store manager. THE VERY FIRST THING I HEARD WAS "DO YOU HAVE INSURANE". 16. This lapse on public storage is beyond insurance. I am more concerned about health hazards andiseases such ininfestation spread. On top of this,there is so much emotional value attached to things that can not be covered by NO INSURANCE in the world. 17. As the store manager brought up the insurance, I have quoted below from "The orange door" Insurance. a. Orange Door Insurance offered by Public Storage: "Vermin: We will pay up to $250 to cover damage by vermin to insured property while in the enclosed storage space.” 18. Other home insurance,which claims to cover storage facility - typically do not cover damage caused by rats or rodents because infestation is seen as preventable. 19. FYI, the total worth of our items,which was stored,is approximately 9700 USD! 20. Today, on 1st of February, we have been trying to salvage whatever we can. We have lost track of the amount of sanitizer bottles, anti-bacterial wipes, masks, and gloves used to clean whatever we can retrieve. 21. We threw many things in a secure disposal place which cost us extra. If such infested items are exposed, it will lead to other serious conditions attracting other rodents and could trigger a whole new chain reaction. Our experience with Public Storage will be in our memory for a long time for all the bad reasons and will haunt us!!!

I visited your storage facility to cancel my auto pay and prepare to move out due to drastic increase in payments and Shanna was able to assist in a temporary solution by saving me $15 on insurance and $21 on monthly rent thus saving the day thank you Shanna

Jessica is the best !

Jessica is awesome and always super helpful.

Jessica was awesome very helpful great service

Jessica was extremely helpful and very patient and respectful thank you for your service 🙏

Unit was great and Jessica was very helpful.

Jessica was a good help and so respectful. She made sure we understood everything and make sure we was happy . Great customer service

Jessica R was super friendly and very helpful.

Went to view a couple different size units today at this property and Jessica R was very friendly and knowledgeable

Jennie reallly helped me out !!

I must give a thumbs up to Jenne. I am moving across the country on a limited budget and have little knowledge of the process when it comes to packing,ugh. Jenne was able to answer my questions as well as offer products specific to my needs. I have to say after speaking with Jenne, I feel better educated on my options as pertains to packing needs. Thanks again Jenne. Keep being Awesome!

Jenne was wonderful and very helpful.

Jenne is awesome such a great help to us. #freezinballs

Jenne gave it to me

I love jenne! She's the best

Stopped by yesterday to discuss an issue and jenneder was so helpful she's the best!

I can honestly say I've rented units at many storages. But I've never been assisted by anyone more helpful and pleasant as the lady Jenny who helped me. She was awesome!! I sure hope whoever I recommend here she's the person that assists them..

Jenne was super helpful!!!!

Great location and the property manager Jenne was a great help.

Jenne is always so helpful and informative. Thank you!

10 stars for Jessica and Jenner they are the best so helpful the best front disk ever thank you so much Jessica

Jessica

Jessica is a rockstar! I had the most amazing experience working with her today. This has been the easiest part of my moving trip. Thank you very much for your assistance and compassion. 🤩

It was a great rental experience. The PS Team there, Jessica and Tina, are awesome

Jessica .....Tina...thank you

Jessica

Jessica/Trina

Jessica and Jake were super helpful.

Continued great service..Jessica

Jessica and Jake were both amazing and so helpful! Their customer service was spectacular! :) Thank you both so much!

Jessica is the best ever !!! Super helpful and above and beyond!!! This world needs more Jessica’s .

It is hard to find businesses that are run well with employees who care these days. Jordan and Jessica are from a different era. Kind and attentive, they made my experience seamless. Something that can be a real pain, like storage, was the easiest part of my day. Thank you to Public storage for your awesome business model and to the employees at this location!

"I’ve had a fantastic experience with this Public Storage! Jessica and Jordan, the managers, have been incredibly helpful and professional every step of the way. They always greet you with a smile and go out of their way to make sure all of your questions are answered. The facility is clean, secure, and well-maintained, and I feel confident storing my belongings here. It’s clear that Jessica and Jordan take pride in their work and truly care about their customers. I highly recommend this location if you're looking for reliable and friendly service!"

Wanna give a huge Shout Out to Jessica Rios for all her help today. Super helpful and made it quick. Thank you!

Jessica is the best! She helped me get a unit fast & answered all of my questions! Very pleased with this location!

Ive been with them for a long while now and the manager jessica has very good customer service and very very helpful, she always answers questions for me and returns phones calls about my payments. I definitely will recommend this location.

I have been searching for information on the units at public storage for an upcoming move I am planning. I have called multiple locations and could not get any reliable information. I finally spoke with Jessica at this location and she was extremely kind and knowledgeable and was able to answer all my questions and addressed my concerns. Excellent employee and I look forward to doing business in the next month or two.

Jessica Rios was an amazing help very professional i will definitely keep my business here with her

Jessica Spencer was very informing and helpful with everything I highly recomend using public storage and her assistance

Jessica Spencer was very helpful and polite in giving me information about the facility. She made my getting a storage unit, fast and easy. Thanks again and will definitely keep using public storage as long as she helps me.

I completed my registration and rental agreement online. The instructions provided via email and text made getting into the complex quick and simple. I could do it all and never needed to speak to an employee. Note - the provided locks are like nothing I've seen. It's provided by PS at a cost of $20. There's agreement language that you can bring your own approved lock, but I don't think you'll find a similar lock at a Home Depot. Don't waste time trying to locate an approved lock. Just buy the lock provided.

The onsite manager Izzy was 100% a competent professional, delightful to work with, and made a complicated situation infinitely easier to get everything taken care of compared to the maze of Public Storage’s over the phone customer service.

Great service...Thank you Jessica

Thank you Izzy for the tour of the property, in depth details & Great ideas of how to utilize my storage space by stacking up & thank you Jessica for answering my additional questions and concerns.

Great and speedy service Thanks Gracie

Very friendly, average rates .

My husband Juan Belman and I rented one storage today unit 141 and we received an excellent service from Gracie thank you Gracie we really appreciate all of your hard work .

Jessica Rios and Olivia are great helped me with my storage needs

Your employee Jessica Rios deserves a raise! She's super kind and always helpful. I really appreciate that she works here!

Exceptional Service and Outstanding Quality at Public Storage! My experience with Public Storage, particularly with Jessica and Zachary, was absolutely fantastic! They were incredibly helpful, guiding me through the entire process with patience and expertise. Not only was the service quick and efficient, but the quality of care they provided exceeded my expectations. Jessica and Zachary went above and beyond to ensure that I found the perfect storage solution tailored to my needs. Their professionalism and dedication truly set them apart. I couldn't be happier with my experience, and I highly recommend this Public Storage to anyone in need of storage solutions. Thank you, Jessica and Zachary, for your exceptional service and making my storage experience seamless and stress-free!

Graciela is the best of the best!

Jessica and the rest of the staff at this location are awesome, very helpful, and very understanding. I felt confident that the staff will protect my personal items. If you need a clean and convenient location to store any item, I would recommend this storage place and talk with Jessica. She will have all the information you need.

Gracie was very helpful and very professional, I’m so glad to find people like her.

Jessica!! Thank you for your help and your professionalism, you are the best!!!!

Jessica is awesome. She solved my concerns quickly and efficiently!

Had an appointment scheduled at 10:30 and arrived a few minutes before 10:30. Discovered the office is locked, waited almost 15 minutes and still locked. Sorry if your gonna not show up for an appointment, that's very disrespectful. Take my rental options elsewhere. Canceled my reservation.

Been having a storage here for over 5 years, not by choice just only cause they make it really hard to move my thing out from paying 189 a month to almost 500 a month.also my unit was broken into once and stole over 1,000 dollars in tools with no reimbursement for it cause two days late on a payment.....

Jessica is always prompt and knowledgeable

Jessica and Gracie were very helpful ☺️ 😊 🙂

Jessica is wonderful! She's super kind and always helpful. I really appreciate that she works here!

Jessica, a diligent storage facility employee, expertly aids clients in swiftly retrieving their stored items. Her efficiency and warm demeanor ensure a seamless experience, leaving customers satisfied with their storage needs met promptly.

Pricey (cost keeps going up),some belongings ruined from the rain, and my bicycle is missing.

I heart ❤️ Jessica!! And the new guy Chris is cool too. I’ve always had the best service here and it’s been easy getting in and out.

The lady at the counter, I think Jessica was really good and professional.

I'm very thankful for Jessica for helping me getting the best deal and showing, explaining everything to me.

Great service and friendly management!!

Jessica R. Was wonderful. Extremely insightful and super helpful. Has a great sense of humor as well. Would recommend this place for sure!!

Jessica was awesome at getting everything setup for us

Jessica was so helpful and awesome!

Prescilla was great in helping me with the move out process

Today, I have went by the closest public storage to make a payment and that particular public storage on 6th was closed when someone should have been in that office; however, I have called the main office on Santiago St. and Mrs. Priscilla was able to assist me. Mrs. Priscilla was kind and respectful. Thanks from Rosie Wilson and Tania

Jessica was great she showed me where my unit was and always helping me she also works hard I see her moving all the time !!! Great job keep it up

Love having my space here! Great location, and Jessica is hospitable! Huge space, small price!

Jessica and Chris. Making it happen!!!!!thank u

Jessica and Chris were awesome and tremendously!!!

Jessica was incredibly helpful. I was able to upgrade my storage space very quickly and was completely hassle free.

Jessica Rios was the most helpful and very professional. Great customer service!

Jessica and the rest of the staff at this location are awesome! I've used public storage for years but at this location I feel confident that the staff will protect my personal items. And I like the respectable curiosity they also provide when I come in contact with them here. If you need a clean and convenient location to store any item, check this area out and talk with Jessica. She will have all the information you need.

Jessica is amazing!!!

Jessica was very helpful and very knowledgeable. She made my crazy day so much easier. Would recommend her for a raise she deserves it.

Very helpful, found a spot for me quickly.

Jessica and Susan could not have been more helpful, kind, and patient in getting me moved in. Really great experience! Professional and courteous!! 🤩

Jessica is with great service, was able to explain different plans. A very knowledgeable valuable employee, Thanks Jessica

Jessica is Awesome she explained everything in detail keep up the Awesome work Jessica

Jessica was helpful and very professional.

Thanks Jessica for great customer service appreciate you taking great care of me!

Jessica was amazing help, great company to be around and made me a customer for life. She’s the type of employee that makes companies great.

Thank you Jessica

Jessica, thank you

Jessica is INCREDIBLE! I went in to look at a few different size spaces and Jessica helped me figure out exactly what I needed. She was so friendly and professional, and truly impressed me! I have never had a great experience with storage places but this was so refreshingly different. Thanks again, Jessica!

No shade what so ever

Jessica at the front desk was extremely helpful when I lost my key. Made a very stressful process pretty painless.

Jessica helped me from opening to closing my service with them and was amazing. Very friendly and informative not to mention always remembered me even after months of not going in! 10/10

great customer service thanks jessica

Clean, Affordable, nice. Manager is awesome, very helpful, very polite.

I recently visited this location the property manager Jessica was super amazing she was very helpful and went above and beyond to meet my needs I'm very pleased I will definitely be returning 100% recommend

Jessica was amazing very professional and answer all my questions - was very easy to communicate with - great personality Jessica was awesome

Great property, Celeste was really helpful!!!

I've never had a storage unit before until getting one here and it was the best experience I could have had! Jessica who oversees this property was the most helpful someone could be to me! She went above and beyond out of her way in every way she could. If you have any questions or need any help, Jessica is the best person for the job!!

Great property. Jessica was a great help

Jessica has been so helpful and made my experience with getting my storage unit easy, quick, and hassle free. Best experience with a storage property! I love the app features as well.

Jessica was so helpful, nice , funny , and she knows this property inside and out. Jessica definitely makes me feel safe with all my stuff here. Thank you Jessica

Jessica Rios is the most wonderful, fantastic, funny property manager! Thank you so much!!!

The customer service is awesome!

Jessica and Judy were super helpful with setting up my storage rental! Thank you!

Judy and Jessica were great

Judy was great! I thought she was the manager but she informed me that she wasn't. Public storage has the best employees, they are very helpful and professional.

This is an awesome facility. It is always clean and looks sharp. The young lady Judy who was behind the desk is always so friendly and helpful. I will definitely be recommending this facility to others.

Judy was super welcoming and knowledgeable, great service!

Good experience so far. At 4202 Santiago Austin. Thanks Jessica n Brianna.

Very quick and efficient, Judy deserves a raise!

Judy

Jessica and Brianna helped me with questions I had about storage. Great customer service and super helpful.

Jessica and Breanna provided excellent service

Great attitude very professional

Good service

Jessica R. Was super nice and very helpful. She made the whole process super easy

Times are tough and the cost of living keeps increasing. Public Storage has the best price with great customer service. Under the stress, these things matter! Good people! Good price! Thanks Judy for making this process so simple!

Jessica is awesome & Susan was great Help

Susan and Jessica are hands down a power team got me situated a great price and had answers to all my questions made my wife very happy witch made my day awesome people come see them for your storage needs great prices and friendly people love this place

One of the most easiest places to come to when you need a storage unit easy set up friendly staff very clean and I love the security system Jessica is the best knows her stuff and is a delight to speak with

Jessica was very helpful and gave a 5 star experience

Jessica is awesome, thank you..continued great service...

Jessica Ríos was very nice and super helpful made everything so easy

Greatest costume service, when in rent my unit online I don’t understand the process so manager walk me thru is all, I want to said Tks to Jessica.

Jessica is very helpful and fast service plus she speak Spanish I recommend this place.

Jessica was very nice and helpful on helping me find the right unit.

Jessica and Judy have helped me several times and will actually take the time to call their customers for follow up! They are awesome!!!

Jessica and Judy were amazing and so helpful! Great service!

Jessica is a wonderful person and customer service rep, and great leader for this location. As she worked with me to handle any issues that arise, I have watched her do the same for others. Amazing , and public storage is lucky to her representing the company in such a way.

Jessica and her trainee were very helpful and kind, and made the renting process extremely simple.

Jessica, great customer service

The two Employees are really cool , went over and above and I was just asking for directions. Keep up the good work ladies.

Management is the best!! They are so helpful

Jessica is always available to help us no matter what the problem might be!

Jessica was very helpful and was prompt and courteous great service

Great facility! Jessica keeps the place clean and tidy. Have been using these storage facilities for a long time.

Jessica and Amber were amazing. They were really helpful and kind as well. Thank you for the great service

I been at this location for a few months and Jessica been on top of everything I could give more stars I would she always has a great attitude if you call this location ask for Jessica !!!!

Customers service at its best!!! Jessica was amazing!!! Friendly, informative, and a pleasure to interact with! Thank you

By far a great Experience! Jessica was such a great Help in getting me all the information I needed and got me the best. Definitely 10 out of 10!

Thank you Jessica for your great service and hospitality! Everyone should rent with you!

Visited the property today to get prices. Office is clean and property manager Jessica is really informative and professional! I will definitely store here in the future.

Jessica helped us a lot on finding the most fit and affordable storage unit! 5 stars for Jessica!

Excellent customer service!! Clean facility, smooth experience. Would recommend to everyone! Kudos to Jessica R!

Shout out to Jessica at public storage, she was really helpful, thanks again.

We stored here for about three years, no problems at all whatsoever during the entire time. Jessica was absolutely phenomenal. Made the close out process seamless. Thank you again

Jessica was an absolute blessing to work with! She provides the best costumer service in USA.PERIOD. I would highly recommend this location, specifically for the management . I recommend Public Storage to anyone needing storage for your business.

Jessica was amazing! So helpful

Had an easy and efficient move into my storage unit. Jessica was absolutely amazing, she was helpful and very knowledgeable. she made the whole experience seamless and stress free. Thank you Jessica!

I’ve used storage spaces before and this has been my best experience yet. Jessica went beyond to help with the best options for me and discounts available - Excellent customer service, I would highly recommend this public storage!

Jessica was very informative and friendly and went beyond what was required of her to help.

I’ve came to this location and Jessica rios has always treated me with great customer service would definitely recommend!

Great experience and Jessica is amazing! Went over and beyond to take care of us and get us set up.

Jessica always helps me out she is truly the best!! Customer service amazing

Jessica was super helpful and easily accessible. Very proactive in reaching out and following up whenever I needed anything. Great experience!

Very helpful and great service with Jessica

Great prices for a storage room . They keep it clean and for sure feel safe

Jessica is Just the most kind and efficient person I’ve meet there. Very friendly and down to earth keeps a smile even in the scorching heat

Jessica Rios is an awesome customer service representative always polite and very respectful!

Great storage experience. Jessica Rios was so very helpful and we will recommend this storage to anyone!

Jessica was so nice and helpful, I am so glad I chose this rental

Jessica is fantastic and helped me every step of the way. Thank you very much to Jessica and Public Storage for hiring such a great person!

Jessica has been super helpful during this process. This is the second time I’ve rented a unit from this location, and she’s pet of the reason.

This is my first storage unit I’ve ever needed and due to my current situation it was important that I could find a decent location that was clean secure and friendly to my bank account!!! As I dnt know how long I will be needing the unit!!! The smaller units are kind of hidden when your not use to the set up of outdoor storage facilities!!! Jessica the on-site rep/associate for public storage has been nothing short of amazing in assisting me she is very knowledgeable of her facility and went above and beyond the scope of throwing me a set of keys and saying put your stuff here!!! She provided me multiple access options for the facility to make moving in easier!!! And she also provided me with a courtesy call to make sure everything is going good with my unit!!! Her warm and inviting energy simply makes me feel like the few belongings I have left are safe secure and in good hands!!! If anyone from management reads this the company has definitely gained a loyal customer through me and any of my friends who may need a unit simply off the service provided by Jessica she is nothing short of AWESOME!!!

Jessica at the front desk helped me find the perfect size storage for all my things in such short notice! Thank you Jessica !

Omg Jessica was supper helpful today. Customer service was amazing

Excellent customer service in this location, Jessica R is very helpful to customer, I just experienced payment issue, she helped me to figure out the issue with her patience

Jessica and Adela were stupendous to work with for the year and a half that I had my storage space. They went above and beyond helping me during my move out, which was such a hassle since I lost my keys! I don’t think I would’ve received service as great as theirs at most other storage offices.

I had a great experience renting from Public Storage. Thank you Jessica.

Jessica was a great helper

The fastest service ever, the best staff you having. Jessica was helping me setup the account lest than 5 minutes due to a flight I have to catch. The boarding went fine and makes my trip was smooth because of her. Thank you for what you're have done for me. Jessica the biggest thanks.

First time Storage Renter! Thanks to Jessica service was Excellent. #TeamJessica

Jessica kills it. She is awesome. Thabk you for everything. I will definitely rent again due to her.

Jessica is amazing. She is an immaculate team member. She is clear and objective when it comes to the work. Making it an ease to complete what I have to do. Thank you.

Working with Jessica was great, she found me a unit for a fair price took her time explaining everything. I needed a dolly and Jessica went out of her way to find me one. If you need a unit I recommend this location. Jessica was great!

Jessica was very helpful today

Jessica and Adela were a huge help. I cannot be more appreciative of the excellent customer service.

Jessica was very friendly and professional. Top marks all around.

Easy access to 35 and 71. Jessica was always kind.

Jessica is super friendly and nice, was helpful kind and fast about signing me up right before closing time. She even let me use their dolly which meant she’d have to keep an eye out for it after I was finished.

I normally don’t write reviews, but Jessica R was really helpful and made the whole process really easy setting up my account and answering questions. Will recommend this location in the future.

Jessica was super helpful and accommodating. The service was excellent and I recommend this location and Jessica in particular

Jessica is super friendly, and helpful. Louie was great on the phone. Clean, secure, easy. Will use this location again if needed.