Public Storage Self-Storage Units at 4909 S Interstate 35, Austin, TX

By far the best storage facility I’ve been too! Judy was extremely approachable and knowledgeable. If seen a lot of other storage places look grimy and shady, totally didn’t get bad vibes here though. 10/10 would recommend to anyone in the area needing storage.

Susan was incredibly friendly and helpful. She made signing up for a unit easy and painless!

Thank you Judy for all your help. friendly, helpful, respectful, has elevators, restroom, clean need a storage this is a great place to start

Dawn was very helpful

Dawn is the best

Dawn and Judy were great!

Dawn exelent service

Very nice job done by dawn manager at public storage , keeps the place nice and tight , clean , inside and out , landscaping is crazy they don’t have a maintenance person so the manager is literally picking weeds by hand and making the place look professional . Thank you for all you do .!

Very secure and super nice and helpful staff :)

Dawn and Susan were absolutely amazing during my process! 😍 I am a first time renter and they made it so easy and understandable for me! 🫶🏽 Great customer service. 🤍✨ I definitely encourage everyone rent from here as they are great and thorough! Ten of ten would recommend!

I went into the office today about a concern and the women who helped me was so personable and very sweet, I absolutely loved it! I did not get to catch her name but I just wanted to say you’re employee is the bomb dot com ❤️

Don is an excellent greeter.

I had the pleasure of working with Shai (property manager) today and she was very accommodating with assisting me with finding the correct unit size. She and her staff have been very helpful from making the reservation to completing my rental agreement. I also like the fact that everything is accessible through the app. Definitely worth the 5 stars!!!!

The space is clean and Shai is amazing!! Not just any ole storage facility 💕

I had a great experience with Shai with my move in today. Very helpful, knowledgeable, and accommodating. Thank you!!

shai is amazing and she is always happy! good vibes at this place always

Great service. Great people! Shai has been super helpful in providing a great experience! 🙌

Our move in was amazing, Shi was super helpful, informative, and patient with us. We had so many questions and she answered them. The storage didn't have our resevered space available but Shi made it right and got us in a unit that suited our needs. Thank you so much for your assistance and continued help.

Shai was really helpful!

Very nice, new, clean storage facility. Shai in the office is super sweet and helpful and made sure I got the best rate!

Just rented a space here and the property manager, Shai was extreme helpful!

Excellent experience renting here! Shai, the property manager, was super helpful! Highly recommend!

Shai was amazing. Check in was smooth - really happy with it

Why did I move from one storage unit to another just two miles away besides the lower cost? Because of Managers, Shai & Dawn! Extremely helpful, friendly, courteous, and professional. When another company bought out the Public Storage building I was at and raised my rent, I searched for another place. Dawn patiently answered all my questions, gave me a tour of the facilities and thoroughly discussed all my options. At move-in time, a week later, Shai made move-in paperwork as painless as possible, gave me the option between a couple of units, and addressed my concerns for a family member who has claustrophobic issues in elevators! The kindness of these two managers confirmed that I made the right decision. Thank you!

Shai was great, and made my moving experience phenomenal

Great service by Shi!!

Shai is very nice and cool, the property is very nice and kept clean.

Went in as a walk in to see a bigger storage space , the young lady SHAI was very helpful and welcoming. Thank you for being very helpful and polite. Also love how neat and clean the place is.

I been renting for a couple of months now and told the young lady shai I needed a bigger space although I came in as a walk in she did not hesitate to help my needs , she showed me a storage that best fit for my items I will be storing. She keeps the place very clean and neat and also very welcoming from when I walked in the door. She had me and my wife laughing. Thank you SHAI for your help. Definitely will recommend public storage this location to family and friends

I have to say this by far has been the best place that I’ve ever rented a storage unit from. It is kept clean at all times and Shai is the best extremely helpful and sweet/pleasant. I cannot be more ecstatic with my choice to rent here. Thank you Shai

I was not looking forward to having to go through the hassle of changing my storage unit but Shai made the experience so pleasant and seamless. Shai was extremely efficient and accommodating to me. She showed me different spaces and helped me to decide which space would fit my needs the best. This was the best experience I’ve had with a storage unit thanks to Shai’s amazing customer service!

The place was so clean & we'll managed by both employers alone, but employee Donna is the one that stood out the most to me by her kind & helping heart ❤️

Shai was very polite, informative. On how the propety worked and walked me through the process

Dawn helped.

Beautiful clean facility! Dawn was amazing with customer support!

Dawn was great!

Don and Shai are thee BEST!!

Shai shows excellent customer service with a happy smile. The place is kept clean and smelling nice.

I am very happy with the service I have been receiving at this location . I had spoken to the manager to fix an issue and immediately it was resolved.

This location is great! Shai was wonderful, so helpful and knowledgeable. She walked me through the facility and was so kind and had all the answers to my questions. She showed me how to use the app and how to access the building and getting carts to help moving. Shai made the process so easy and stress-free, 10/10!❤️❤️❤️

Shai was the absolute best super helpful and kind! Definitely recommend coming here if you need a storage space!!

This place is pretty great! Shai was amazing she gave me a look at my unit and talked me through everything . The security is allot better then other public storage I've been to highly recommend.

Dawn and Shai are very professional. Property is clean and great access.

Shai and Dawn were both very welcoming and professional. They made the move-in process extremely easy and answered all of my questions!

Shai was fantastic and so helpful! She made our experience easy. She was helpful and when the. extra mile so I can accomplish what I needed to get done. Thank you Shai

Shai made the process so smooth and was extremely helpful. She is a true professional. The property is clean and the storages are well kept.

Shai is amazing! Best customer service!

My location has one of the most personable charming and outgoing employees I've ever met. Chi is always eager to help, very knowledgeable and pleasant. I'm always glad to see her.

Shi was very helpful and a delight to talk to.

Had a great experience at Public Storage today. I usually hate going into storage facilities as the staff is usually a bit dry however, PS experience today was different. Shai was extremely helpful with the process with an enthusiastic personality. I signed and secured a unit.

Shai was fantastic and so helpful! She made our experience so much better :) especially after a negative experience when this facility was owned by Life Storage, I’m a lot happier now!

Shai helped us with storage unit selection and was a kind presence during a stressful time.

Great experience with Shai today! She was pleasant and efficient with swapping units. The location is super clean and easy to get to

I love the costumer service . Shau and Celeste They are amazing always friendly and keep you posted on everything… my move in was easy

I am a worker for All My Sons Moving and Storage, and this is one of the best public Storage places ive been. Everything is clean. The ladies (Shai & Celeste) was very very nice and mannered and positivly funny. I would Reccomnend having Storage here due to the vibe being very positive along with the service.

Hello this is Kevin. I rented a space from them back in late December . My experience has been over all good. I wanted to take notice on the nice young lady Shai that works there. She is very professional and attentive. Any time I was there she made sure i was taken care of without hesitation, renting from other properties before. Shai cares for her customers. I wish all places could be like that but only in a perfect world, so if you rent at this property and u have any issues or concerns ask for Shai, she'll definitely take care of you- Kevin

I love my storage because of shai.. she has always greet me everytime I'm here. Go see Shai. She helps and understand my bill to me.

I Walked onsite as a Contractor for the first time and walked around the 1st and 2nd floor.I was amazed how all areas were clean and like new. Would recommend this property to anyone around the Austin area.

Dawn and Shai are the best!

Shai and Dawn assisted me and im very happy with my unit size

shay is awesome. every time I come she is a very good host

This location is very easy access and very clean im very impressed with staff here great job …. Shi

I’m going to just say this shai IS AMAZING I love her attitude every time I see her she has a big smile she always greets people when she can she’s always busy and not just sitting around :) she always makes sure everything is good! Love this place just because of her !!!

Shy and Dawn are awesome. Very helpful. Thank you

Came to get my new storage location and service was absolutely more than a 5star review the young ladies name was shi absolutely sweet absolutely very professional and absolutely met every need I needed nessasary ..my unit was a bit small and totally put me into a larger size in seconds with no problem and no stress even very convenient to my needs DO NOT LOOK ANY FURTHER SHE WILL MAKE SURE you leave with a smile ,,,,!!!!!

Shi was so Amazing, I was confused about the storage space that I need and Shi help break it down to me so I had an better understanding. She was patient and her customer service was amazing. You rock ! If you need a storage unit STOP BY to see Shi.

I like this locación. Its better then the other ones.

Shai provided great customer service. She went out of her way to show me different size units and was very detailed about the process to assure my move in would work out perfectly.

Just wanted to comment about how friendly and helpful Shy was at the front desk, she answered all my questions very effectively and was super helpful! Would definitely return to this location!

This place is awesome 👏 ! The staff are beyond helpful and were willing to work with me when I needed it!

First of all this facility is very clean and organized. Shai, the property manager was so amazing and patient. She answered all of my many questions and took her time showing me around the property to select the unit that best fits my needs. She’s definitely the reason why I will store at this location!

Customer service was fantastic! I was assisted by Shai and was very helpful.

This facility is super quick with the paperwork (regarding the auctions).Shai has an awesome personality and is obviously very knowledgeable about policy and protocol. I appreciate her professionalism and thoroughness........

Customer service here is amazing, Shai is awesome! haven't had any issues at this location. Easy access, would definitely recommend.

I absolutely love this Public Storage!! I've used 2 in the past but "Shai" (customer service rep.) Was so friendly and helped thoughly with absolutely everything! One night I showed up 5min before closing & she didn't even mind💜 She stayed to help get me the right size unit, explained absolutely everything and even helped me to the 3rd floor & showed me how everything worked! I'd recommend this very PS & "Shai" to everyone looking to need a storage* She's very attentive and goes the extra mile for everyone I've been able to see come in. I only wish every experience would be like this one lol Thank you Shai for all your hard work and being a friend! Keep up the great work! You never know what that person may be feeling or going through. She's the best! What can I say y'all!?! Thanks again Shai!!!!-Des

My experience at this location was exceptional. Shai is friendly and helpful, above and beyond what you would get from other storage facilities. They also have plenty of extra doors snd cameras for security too.

Shai was excellent with her service and attitude. Professional and courteous… Appreciate the help!

Great service and access. Very safe and helpful. Thank you shai

I have been at this location since it was owned by another company. Had some trouble getting ahold of a person before it was public storage. Shai is always so friendly and easy to talk to, and makes every process easy.

Shai always has a smile on her face and is willing to go above and beyond to satisfy her customers. She is knowledgeable about the business, organized and always willing to help.

me and my mom have been using this location for a while now and are always treated with nothing but respect and kindness from shai, will continue to use this location. I do highly recommend

I had and excellent experience using this location of public storage shai was excellent help and assisted me with everything I needed assistance with. Very excellent customer service I recommend this location overall.

I had a reservation with the property manager Shai earlier this morning & despite me being late to the appointment she welcomed me with open arms. Shai took her time to thoroughly explain my contract which I'm extremely appreciative of. She kindly showed me around the property & gave me insight on how everything works. This location is well kept & in my opinion one of the best deals you can get for storage. Highly would recommend if you want something on the nicer side yet still affordable. 5 whole stars.

The most pleasant experience I’ve ever had working with a storage company . Shai went the extra mile to make sure everything was as easy as possible for us and was also knowledgeable and quick to answer any questions we had . Give that woman a raise !

Shai is great! She gave me a tour of the facility, She even showed me several units to chose from. Shai took the time to give me all the details to make my move-in very simple. Thank you Shai!!!!

Long story short - Public Storage bought out Life Storage and it's been trash ever since. The transition has been everything, but seamless. After merging, they upped the price and of course that part wasn't communicated until after. Not to mention when the sprayed the doors orange during the transition they didn't cover the tops so every was lightly dusted in orange paint. And the Customer Service is subpar at best. Save yourself the hassle and go somewhere else.

Shai is the Best!

I helped my boyfriend’s daughter move out some of her unit and we were impressed by how helpful the staff was. When we got there Shai was cleaning the entrance (the whole place is clean so you can tell they do this often). Everything was well lit. Luckily they have some flat bed carts which were a big help. Definitely recommend!

Shy, who works here, is amazing! All of the staff are. They are kind, friendly, helpful and above all, customer service is first! Highly recommend!!!!

We had to move a lot of bulky items and were able to rent an extra dolly to solve the problem!! Shai (shi?) was INSANELY helpful, kind and was able to answer all of our questions efficiently. The staff was the best/most helpful of any storage unit we have rented from, and we could not be happier with our choice to rent here.

Have to be honest that the Google reviews about the helpful employee Shai put us over the top when looking for a place that made us feel our stuff would be well looked after while it is being stored. After coming in during my lunch, I came in and there was Shai already helping several people. She helped me out quickly and explained everything no problem. The 5 stars is because she also helped 5 or 6 other people on the fly and I got back home in time for my scheduled call. That's customer service.

A great safe place to store your most precious items. Friendly staff and courteous. Shai was a great help with a beautiful smile make you feel at home.

Shai is awesome, she was willing to work with my schedule. I highly recommend this property, or any Public Storage. Thanks Shai!

I went into the office and Shai the Nice Lady behind the desk was so HELPFUL and SO KIND. She was ready to answer all my questions I had. I really can't explain how HELPFUL and COURTEOUS she was. Thank you Shai so much......

Shai was very friendly and extremely helpful. She has excellent customer service and represents your company well. 👍

Shai gave us amazing customer service. She was a very respectful person. Love her heart.

I was welcomed by the manager (which I have now forgotten how to spell her name) but she was nice, welcoming and was able to help me fast! I was into my storage unit within minutes. And moved in right away. Easy to use their carts too.

Shi was very pleasant, patient, and helpful explaining the new lease agreement with us

Shai, an employee here at this particular location on I-35, is one of the greatest at helping you settle with your storage unit. Sometimes the office is unavailable possibly due to 'short staff', but if and when you run across this location make sure Ms. Shai is here to help with your needs. She's friendly, hospitable, and quite professional. She makes this location a 5*; shortened staffing makes it a solid 4*.

Best Experience! We booked and reserved our spot showed up. Shai helped us out and was so helpful and such a great person and employee. She handled answered every question and concerns. She had me laughing and overall happy we choose public storage.

Great service. Fast check in. Clean property will recommend anyone to this location.

I have a storage space and I had this great young lady by the name of Shai help me find a great size and I am so happy with how clean the property is

Me and my husband have rented from this location for over a year. Working 2 jobs, he lost his keys to the storage. Shai was courteous and kind enough to put a company lock on our unit when he was too busy to come a put a lock on it. Our belongings mean a lot to us. Some of the items are family heirlooms. She made sure our things were safe and acted in a professional manner. Made us feel like we were home. Before the new company took over, we were not happy with the previous company at all. Seemed like they were never there when we called. The difference between the old and new staff is night and day.

Love this storage facility! It has gotten so much better since public storage has taken over . They are so helpful and work with you . I would highly recommend !

I received very helpful precessional customer service assistance from Shai, manager, I would recommend this location to anyone looking for storage. I was impressed with Shai, the manager, the responsibility to serving the customers when other people were in the front desk.Shai is outstanding, thank you.She shared helpful information and storage advice after I completed the contract.Well done and easy.

Rented a unit today and Shi was very helpful, thorough and didnt miss a beat. I have never rented a unit before and she made the first time - an easy experience.

Very new and clean location. Shai is amazing very helpful and knowledgeable thanks for helping me make my payment and getting me into a space so quickly

Fun fact: their promo "$1" first month rent kinda gets negated when they still charge $50 for application and door lock. This can be cheapened if u bring ur own. It's surrounded by seedy hotels tho. Lots of riff raffs from the hotel next door parking lot. Nothing the storage people can do about that. Don't lock your bike outside either, or it will be stolen with bolt cutters. The storage place itself is okay. At times management will leave restrooms locked with padlock all day, as if nature didn't call while moving heavy furniture... Don't bother using app to gain access either, very buggy. Just use dial pad... Not talking it down. It serves it's purpose if u plan on just visiting it twice. To drop off and pick up belongings. So depending on your situation, it's either a nice place or a unforgiving nightmare due to it's popular location with delinquents. 3 star. Management, if you're looking for constructive criticism, add cameras to the side and back of building, even if they don't connect to anything. Or signs saying the area is being monitored to steer away acts of vandalism towards your paying customers.

Terrible customer service, office is never open, you can never contact anyone, I have wasted alot of time and money here

They have new management and I had a great experience. At the end of the day with not much time left Aaron helped me right away after filling in the form online. It was easy, a great price and only took 20 minutes to get access to my unit and all set up. Very happy, thank you!

Too many break ins

Reanna helped me with my autopay in the office. She was really professional and helpful. Pleased with the service.

Reanna was super nice and helpful

Had a few questions about the storage everyone was super helpful.

Reanna and Dawn were super helpful and accommodating! Definitely recommend this storage place. Excellent customer service!

Aaron and Reanna where so helpful! I like this new property better than Life Storage. so much better!

I've used several CubeSmart locations in the past, but I definitely prefer Life Storage (Edit: Since writing this review, this location has been acquired by Public Storage). The place is always clean and well-lit. They don't play Guantanamo torture music throughout the building. The manager, though clearly overworked, always manages a smile and is helpful and friendly without any trace of a debilitating mental illness like a certain someone at a certain nearby storage place. Speaking of Cube Smart, the prices here are just a smidge higher, but _very_ worth it. Of course, always rent on the website to get the best deals. The security is good, though much of it could be considered "security theater". But for the sake of keeping up appearances, I won't detail the rather glaring flaws in their security here. An individual passcode is required to enter the building and to access the elevator. Your passcode will only take you to your floor. There are cameras aimed down every single hallway to keep an eye on what's going on at all times. Some things that could be improved: 1. There is no complementary van to use to move your stuff in. It turns out that there are only 2 vans to service all 7+ LS locations in Austin! Obviously more vans are needed. 2. The office is only open half days because of significant short-staffing. Obviously, someone needs to be willing to be a storage unit manager for $15/hour. Could that someone be you? Oh, come on, it's a super cush gig! If you've got what it takes to babysit a bunch of stuff that seldom moves, apply on the main website. 3. There's no app for managing your account. This seems like a major miss for a company as large as LS. You can manage your account from the website, but that comes with all of the standard hassles that come with navigating sites on a phone. They also don't support Single Sign On, so it's just one more username/password to add to you toilet paper roll length crib notes of logins. 4. The online reservation process is not complete end-to-end like it is at CS. That means that the process doesn't end with you getting your gate code, unit number, and the code to a combination lock on your unit which you can then access at any time during access hours. Instead, you get a unit number. But you must actually pay for the unit at the office and the manager has to remove their lock from the unit. Again, it's very perplexing why a business as large as LS wouldn't have this much more streamlined by now. Maybe they're hiring web developers too! By all appearances, they should be.

Decent price easy access.

The carts are limited, I always had to carry the stuff by hands

This place is gross. I have seen dead roaches on the floor. They put a padlock on the one restroom.

I’ve tried to contact this office for 2 months. Every time I call or visit in person they’re closed. They are only open 2:00pm-6:00pm which is ridiculous. I’ve had corporate ask them to reach out to me to no avail. Worst customer service around.

Peggy was fantastic. I unfortunately had to get the locks changed on my unit and she was so nice throughout the process. I was at the storage unit for about two hours waiting for that to be completed, and while some customers would have been upset, I felt more bad for her! She was there by herself, only had one drill to use to cut through the lock and she had just done the same thing to another unit right before she got to mine. Her drill battery ended up dying and instead of saying she couldn't do it that day, she called in back up from another store to help. Tammy came with another drill and together they were able to get the original lock off. Both ladies were so positive and cared about giving me quality service. I was very happy with them and you can tell that they care about their customers. Their drills don't seem to be powerful enough and they should have multiple drills on hand, not just one. Especially if they are by themselves. Get these ladies some upgraded tools so that life can be a little more simple for them. They deserve it!

World class customer service. Peggy was very helpful even though I had 10000 questions. She personally gave me a tour of the place and taught me how to access my unit. Will be recommending to my colleagues.

One of the worst experiences I've had with a storage unit facility. The office says they are open but have been closed for 3 days straight. Doors do not work, eleveators do not function, and there are no carts. When calling customer service, they just say that "they should be there". Drove all the way from Houston to Austin just to pay 150$ for a locksmith to open the door. Left so many emails and voicemails, no response. DO NOT RENT HERE

Absolutely horrible. This location is not staffed making it challenging when there are issues, of which I’ve had many…good luck trying to find someone to help you. You’ll call around to the other locations and waste countless hours. There are a few lovely humans at the company like Angela at the Anderson location.

Placed locked us out, nobody to help us or to open during normal hours...mamager said he would be there and made us wait for 2 hours and never got there...we got help from another place manager.

I rented a storage unit using their rent now option online that gives u immediate access to ur unit as early as 6am verses waiting till 9:30 when they open. I did this solely on the fact that I had to have the haul I had rented back by 10am & that was the only way to have it unloaded & back on time. Except when I got to the unit & went to access the building with the access code I was given, my access was denied. I stood outside the storage for 3hrs before I was able to even get ahold of customer support, & stayed on hold with them until 9:45 when the office lady showed up to open the office. She then informed me that I had no access because the office was closed. That she had to authorize it in the office for me to gain access. I was also charged for a unit lock & was told that if I had a lock of my own; to simply return it to the front office for an immediate refund which was not the case. The lady in the office said she had to summit the paperwork to whatever dept it was & wait for them to respond to my request for refund of the lock. Which still have not been contacted in regards to the lock. As far as my entire experience goes, Life Storage. Cost me more time and money all the way around than it would've cost to hire someone to move & storage my belongings for me. I ended up being charged an additional day rental on the U-Haul truck, was charged a total of $67 for a month that is supposedly free, & as soon as all the paperwork was complete & payment was received, I got an email stating that the rent due on Nov 5th would now be $100, not the $86 that was showed online. I'm extremely depleased with the entire situation & will be getting my things out of there before my 1month is up, & will not ever do business with them again.

Entrance could be better

Very safe

Got the smallest one, 5x5 it’s pretty tall so was able to fit everything! Love the courtesy carts and that it has centralized air conditioning throughout. Definitely worth the rate (which is v affordable) :)

When we found out that our storage unit location on Congress was closing we were super sad as we just liked the place so... However we found the location on IH35 to be BETTER. Pedro, who is the manager, really went out of his way to make sure he answered all my questions and was so friendly and kind. The facility is very clean, think sparkly. It’s obvious that Pedro takes pride in keeping it that way. So happy to be here!

Good security and good service

Very reasonable prices ! Best customer service

Great clean place to have.

Great place great access and friendly employees

The facility was modern, clean, well kept and safe. There was great access well into the later hours (10pm) which is rare in my experience. Pedro who worked there was very helpful by promptly assisting me with any needs I had. He was kind and made me feel really welcome there.

I would give it 5 stars but the bathroom is filthy.

The customer service getting started is excellent and accommodating. The facility is brand new, clean, and professional. Two thumbs up, so far!

My Experience here was perfect. Fast and friendly help as soon as we walked in, Pedro even helped us move a little, I love the climate controlled building, and the elevators are really helpful. 10/10 would recommend.

This location has been great so far for my needs. I'm cleaning house and needed a unit close so I can store some items. I've been moving items in the cold but because it's inside, and temperature controlled, its been helpful. If you end up with a unit on the second floor, like I do, you have the help of a cart and an elevator to move your items. As a forewarning to those that get a unit here, you have to purchase their locks as the unit isn't built for a bolt lock.