Public Storage Self-Storage Units at 4909 S Interstate 35, Austin, TX

Horrible experience. I came to find a leak that appears to be from cleaning crew. It was a slimy green soap . They refused to do anything, actually told me to get s police report to see cameras! They also raised price after 1 year by almost 25%. I don't recommend this location.

My daughter rented a space here and it was and has been the worst customer service from Public Storage we have dealt with... She did an online reservation for ONE unit, and when she arrived at this Public Storage she spoke with Maria (property manager)... Maria sent my daughter to a locked storage and this wouldn't have been a problem if they would have refunded my daughter's account for this locked unit immediately... My daughter goes to another unit Maria tells her to go to and of course another charge is now on her account... At this point, my daughter is being charged for 2 5x5 storages... Maria assured my daughter the charges would be refunded, but it's now 3 months later and no refund... My daughter was charged for the space she didn't rent because it was locked, and a lock fee (she provided her own lock) on the unit she actually rented... Whenever you call this place no one knows what's going on and they tell you someone will contact you... A few weeks ago we spoke with Martin, and he stated Maria would call us back... We contacted corporate and they stated they would have Maria contact us, but Maria nor anyone else from Public Storage contacted us regarding this... We contacted Public Storage at the number on the website for customer service, but the only way to get through to someone in customer service is to press 1 (to rent) or 2 (to get help with an open account)... We pressed 1 and the lady stated she would transfer us to customer service because there wasn't a number to give... We were transferred to a rep named Michelle who stated she would help us, and get to the bottom of things... Michelle ended up being very rude and unprofessional... Michelle stated we canceled the charges, but we kept explaining Maria moved my daughter out of the locked unit through their system, we never canceled anything... We were trying to ask questions and get an understanding, but Michelle just kept over talking us, and stating, "You need to contact your bank, you need to contact your bank"... Michelle wasn't allowing us to get a word in, so we asked for a manager... Michelle ended our call by stating we needed to contact our bank or Maria... This was such a disappointment to say the least that my daughter can't be refunded $51.64 from Public Storage that clearly shows an error on their part...

Martin, who should managing this location, has excel at customer service skills, is cordial, honest, practical, jovial, and well kept and mannered. I was surprised a corporation of this size and stature, would be able to retain such talented personal. It’s a great pleasure, to know, in the midst of life turmoils, public storage will be there to hold your hand. Thank you Martin. Give him more money and the free housing he deserves.

Worse place to rent, their elevators are always broken and nobody answers. And when you show up during business hours nobody is in the front because they know they’re gonna hear complaints about the elevators. DO NOT RENT HERE!!

When searching for a convenient and low-priced storage place, for my mom moving into town, we decided to visit the public storage off IH35. I was pleasantly surprised at how professional and friendly the lady at the front desk was. I have rented storage from public storage many years ago at a different location and it was never open and no one was ever there. Loren was not only present but gave us a very detailed tour along with informing us of the best methods to use when in need of assistance. She is a gem! She made us feel welcomed and valued. I wish she was around years ago when I rented my storage!

Everything was great until I tried to end my reservation. I’ve came to turn in my keys multiple times and no one has been here to take them so I’m now being charged for yet another month for an empty storage unit!

Martin in the front office was exceptionally helpful in the process of renting a new storage unit and made sure the process of moving from one storage unit to a larger one went smoothly.

Had to extend my stay and Ria nailed it. She helped me extend for 3 months and recommended me taking a smaller unit after that. Really nice person who called me back. Thank you. Satisfied customer 😎

I’ve never had such an easy time renting a storage unit. I was helped by Andy and she made the whole process such a breeze!

5 stars for Nan and Ria in the office. Elevators were broken, which was very problematic as a had a large item much too heavy to take up the stairs and extremely difficult to put back in my car. Nan and Ria set me up temporarily in a first floor unit so I could still leave everything in a secure spot. Very appreciated!

Excelente servicio 👍 la atención de Martin es excelente 👌 te explica cada detalle y te guía a tu storage excelente atención... 100% recomendado

I left a 2 star review as the app didn’t work and I couldn’t access unit. Company contacted me and gave me a month free rental. These guys are great

If I could give a negative star I would. The elevator was broken for 3 days when I finally ended my contract. A broken elevator is annoying but there is nobody on staff there and very difficult to get ahold of anyone that works there.

When I first moved in it was spotless. I came to get a few things and the bathroom was absolutely disgusting.

Martín was very helpful!! I completely recommend it!!

Jessica and trainees

I have had a unit at this facility for over a year now. This facility makes it convenient to move in and access items. Management has worked diligently to address any of my concerns that have arisen, especially the district manager: Nan.

Just need cheaper. Other site is 90.00

Great experience ! Customer service was great. Moving in was easy and zero problems.

Spoke with one of the managers (RIA) was very polite and professional.

I have been renting a unit here for a year now. I literally have everything I love and cherish here, that within itself can be scary. I have dealt with 2 break ins. The GM Chris was very helpful in making sure that we were getting the best security possible. Changes were made which was greatly appreciated. BUT I WILL SAY THIS… when RIA SANCHEZ was at this location we had NO PROBLEMS. She always made sure that everything at this location was clean, safe and running professionally. She will go above and beyond to make sure that you feel comfortable and can trust that your belongings are safe as can be. Unfortunately there really is no way to totally prevent break-ins but you can choose to put your unit upstairs and that will help make a world of difference! ❤️ thank you Ria for everything!

Reanna was incredibly polite and very professional!

I have been using this Public Storage location for a couple of years now and have had a great experience. I've been impressed with their security updates. My only concern is not always having enough carts available, but the staff is always very helpful and kind. Shout out to Sarah for her help making the move out process smooth and easy.

Maria was awesome! Didnt end up gettin a unit because of my own company difficulties but she was super great to work with and super helpful.

Jenn, Sara and Maria have been very helppful

I gotta say Jenn, Maria, and Sarah were super helpful, kind, and professional. If you’re anywhere in Austin pretty much, especially south, you should use this location’s services. A-plus!

Great staff, very helpful. Thank you Jen, Maria and Kassidy.

Staff ( Jessica) was rude and lied about returning my call. During business hours most of the day there isn't anyone in the office at all They don't offer carts anymore she says but there is a carts rack. Wouldn't recommend to anyone.

Ria was polite and respectful to work with, extremely helpful in the moving process!

Ria at the front desk was very helpful and she helped me throw some boxes away

I have received good customer service at this location over the past two years, however during a recent visit I needed to transfer to a smaller unit and Ria went above and beyond to accommodate my urgent need. I can’t recommend this location enough!

Walked into the office to ask for a quote on a storage unit and was greeted by a friendly face. Ria was so informative and patient with all my questions. Assured me of security for the facility and even let me know of promos. Definitely will do business here for my storage needs.

Gracie went out of her way to help me. I am super pleased with her customer service and professionalism.

Staff was great to work with. We had a great online pricing deal, but the unit we were trying to move into was too small. The staff helped find us a larger unit, but sadly I lost all of the online discounts. Fast forward 4 months and I got a notice in the mail that my unit rent was increasing by $106/month!! I called and spoke with Rhea, who was so kind. She opened and "issue" email and my rent was locked in for this next quarter, but with a guarantee that it will increase at the beginning of the next quarter. Although I am not thrilled, it was a decent comprimise.

Jessica was extremely helpful in getting us into our locker and a very pleasant happy disposition

I failed to keep track of time loading up my storage unit, and was locked out of the building with my unit still open overnight. I called the manager's line using the automated system and was able to leave a message. When I finally received a return call, Ria, the office manager for this location, assured me that my message was received early morning. She made sure my unit got closed up, and was able to verify whether or not anyone had even accessed the floor it's on. I'm very grateful she was there and was so helpful!

Call center customer services horribl

I wouldn’t recommend this facility to anyone. Throughout the year and a half I stored my belongings here, I encountered numerous problems. The closest door to my unit was consistently out of order, and the staff couldn’t provide any explanations or timelines for repairs. My unit was also broken into, causing damage to the door. Despite assurances of a new door, it was never ordered for over a year. Additionally, my rent was raised every six months. Overall, this place and its staff have been a disappointment.

This place is great if you love having your unit broken into and your valuables stolen multiple times

If I could give no stars I would . The bathrooms Are only Accessible during office hours or unless you have access to the first floor. I don't know why they have so many good reviews probably because the staff guilt trip you into writing a good review. They are so quick to auction off your items. I missed a payment in October and in November my unit was auctioned off and I have been a customer since life storage was there. They go through constant staff changes so nothing is ever consistent. They raise rent frequently and it's not even climate controlled if they have it set to 83 all the time . Do not rent from here ! Trust me you can find a lot better !

I've used several CubeSmart locations in the past, but I definitely prefer Life Storage (Edit: Since writing this review, this location has been acquired by Public Storage). The place is always clean and well-lit. They don't play Guantanamo torture music throughout the building. The manager, though clearly overworked, always manages a smile and is helpful and friendly without any trace of a debilitating mental illness like a certain someone at a certain nearby storage place. Speaking of Cube Smart, the prices here are just a smidge higher, but _very_ worth it. Of course, always rent on the website to get the best deals. The security is good, though much of it could be considered "security theater". But for the sake of keeping up appearances, I won't detail the rather glaring flaws in their security here. An individual passcode is required to enter the building and to access the elevator. Your passcode will only take you to your floor. There are cameras aimed down every single hallway to keep an eye on what's going on at all times. Some things that could be improved: 1. Life Storage permits commercial customers (i.e. businesses) to access their units anytime 24/7/365. Public Storage does not offer even extended access hours - much less round-the-clock access hours - to anyone regardless of who you are or what you're renting. This is a missed opportunity because it's miserably hot in the summer. Some people will pay extra to be able to access their unit at night in order to avoid the oppresive heat. It's also safer to have people there at all times. It discourages criminality when the bad guys know that people could show up at any time. 2. Install locks on the restrooms that engage and disengage automatically according to your access hours. As it is, the restrooms are locked outside of office hours and this results in people urinating wherever (in their units, in the hallways, in front of the locked restrooms, etc) because moving things in and out of storage units is hard physical work, so you can't just hold it for hours once the office closes. But even still, I recognize the concern about people living in their units. But that's only even possible for people with first-floor units because after access hours are over, the elevator stops running and the staircase doors lock. So i really am not convinced that it's all that necessary to lock them at all. But if you must, then at least install timed locks. 3. If you're really so worried about people living in their units, that's a ridiculously easy problem to solve. The units all have open ceilings with just a wire mesh to prevent wall-jumping. So all you have to do is pay some college student a few dollars to sweep the place after access hours using a camera on a pole. S/he could just walk in front of all the units and see everthing inside them and know instantly if any were being used to store people or forbidden items. There ya go. Problem solved. Now you can leave the restroom unlocked, sleep easy, and not have to mop up anyone's urine in the morning. Boy, ain't life grand?!

Ria helped me adjust my storage rental and was very helpful. Thank you, Ria!

Nice spot for public storage. Chris is outstanding with the customer service! 🙌🏻😎 thank you!

When I tell you this store has HORRIBLE CUSTOMER SERVICE oh man where do I began first off they change the place from Life Storage to Public storage and didn’t say anything and raise my bill twice in one year then they REMOVED MY LOCK without permission and now I don’t have a key to my storage room so yeah as soon as I am able to move my stuff out I will be doing so

Priscilla is very friendly and her customer service is excellent.

Ria was very courteous & helpful answering our questions. Good experience so far just moving in.

The property manager called me and kindly reminded me about a decline auto pay and allowed me to schedule a few days in advance to make a payment.

Chris was super nice and made it very easy for checkout. He also made sure we weren’t going to get charged another month as we cut it very close to the next billing cycle as we were finishing up clearing out our unit.

I had a fantastic experience interacting with Ria during my recent visit to the public storage facility. Her welcoming smile and friendly demeanor immediately put me at ease. Ria's professionalism and attentiveness were truly commendable. She patiently answered all my questions, provided clear information about the facility's services, and even offered helpful tips to make my storage process more convenient. Her exceptional customer service skills made a lasting impression compared to others I’ve interacted with. As a form professional mover I would highly recommend this storage facility to anyone seeking top-notch service. Thank you, Ria :)

I'll give 4 stars for the random lock that was placed on my unit. They were able to unlock it on site and with no down time. Great customer service, great location. Highly recommend?

Priscilla was very helpful with us. Love a quick service.

Ria has been super helpful with us switching from one unit to another. Moving is always hard work and it’s great to have so much support!

Priscilla was excellent for getting checked in. Facility is clean and well maintained. Definitely recommend for your storage needs!

I just checked out of this convenient extremely clean facility after a year or two of storing furniture. The staff are so nice and helpful. I would definitely go back to this facility for the lovely team that works here. All my furniture remained in perfect condition. Thank you!

Bad business

Great location and the staff is so helpful. Great experience

Provided trolleys were very convenient and front desk staff at another location were very helpful

wost storage space to rent. every employee i talked to was always rude. customer service over phone was always a long wait, unhelpful and rude. when i asked an employee when to schedule moveout date they said they charge month to month so then end of month is best. went to grab last few things and the doors were broken so i had to come back the next time i had off (the second of the month) and they changed me the full months rent anyway even though it was their fault their doors are always broken.

Thanks to Tarah and Priscilla that helped me with problem a I'm really happy with them. Thanks alot once again

Susan helped get us a storage. Excellent customer service!!!!

By far the best storage facility I’ve been too! Judy was extremely approachable and knowledgeable. If seen a lot of other storage places look grimy and shady, totally didn’t get bad vibes here though. 10/10 would recommend to anyone in the area needing storage.

Susan was incredibly friendly and helpful. She made signing up for a unit easy and painless!

Thank you Judy for all your help. friendly, helpful, respectful, has elevators, restroom, clean need a storage this is a great place to start

Dawn is the best

Dawn was very helpful

Dawn and Judy were great!

Dawn exelent service

Very nice job done by dawn manager at public storage , keeps the place nice and tight , clean , inside and out , landscaping is crazy they don’t have a maintenance person so the manager is literally picking weeds by hand and making the place look professional . Thank you for all you do .!

Very secure and super nice and helpful staff :)

Dawn and Susan were absolutely amazing during my process! 😍 I am a first time renter and they made it so easy and understandable for me! 🫶🏽 Great customer service. 🤍✨ I definitely encourage everyone rent from here as they are great and thorough! Ten of ten would recommend!

I went into the office today about a concern and the women who helped me was so personable and very sweet, I absolutely loved it! I did not get to catch her name but I just wanted to say you’re employee is the bomb dot com ❤️

Don is an excellent greeter.

shai is amazing and she is always happy! good vibes at this place always

I had a great experience with Shai with my move in today. Very helpful, knowledgeable, and accommodating. Thank you!!

The space is clean and Shai is amazing!! Not just any ole storage facility 💕

I had the pleasure of working with Shai (property manager) today and she was very accommodating with assisting me with finding the correct unit size. She and her staff have been very helpful from making the reservation to completing my rental agreement. I also like the fact that everything is accessible through the app. Definitely worth the 5 stars!!!!

Great service. Great people! Shai has been super helpful in providing a great experience! 🙌

Our move in was amazing, Shi was super helpful, informative, and patient with us. We had so many questions and she answered them. The storage didn't have our resevered space available but Shi made it right and got us in a unit that suited our needs. Thank you so much for your assistance and continued help.

Just rented a space here and the property manager, Shai was extreme helpful!

Very nice, new, clean storage facility. Shai in the office is super sweet and helpful and made sure I got the best rate!

Shai was really helpful!

Excellent experience renting here! Shai, the property manager, was super helpful! Highly recommend!

Shai was amazing. Check in was smooth - really happy with it

I have to say this by far has been the best place that I’ve ever rented a storage unit from. It is kept clean at all times and Shai is the best extremely helpful and sweet/pleasant. I cannot be more ecstatic with my choice to rent here. Thank you Shai

I been renting for a couple of months now and told the young lady shai I needed a bigger space although I came in as a walk in she did not hesitate to help my needs , she showed me a storage that best fit for my items I will be storing. She keeps the place very clean and neat and also very welcoming from when I walked in the door. She had me and my wife laughing. Thank you SHAI for your help. Definitely will recommend public storage this location to family and friends

Went in as a walk in to see a bigger storage space , the young lady SHAI was very helpful and welcoming. Thank you for being very helpful and polite. Also love how neat and clean the place is.

Shai is very nice and cool, the property is very nice and kept clean.

Great service by Shi!!

Shai was great, and made my moving experience phenomenal

Why did I move from one storage unit to another just two miles away besides the lower cost? Because of Managers, Shai & Dawn! Extremely helpful, friendly, courteous, and professional. When another company bought out the Public Storage building I was at and raised my rent, I searched for another place. Dawn patiently answered all my questions, gave me a tour of the facilities and thoroughly discussed all my options. At move-in time, a week later, Shai made move-in paperwork as painless as possible, gave me the option between a couple of units, and addressed my concerns for a family member who has claustrophobic issues in elevators! The kindness of these two managers confirmed that I made the right decision. Thank you!

I was not looking forward to having to go through the hassle of changing my storage unit but Shai made the experience so pleasant and seamless. Shai was extremely efficient and accommodating to me. She showed me different spaces and helped me to decide which space would fit my needs the best. This was the best experience I’ve had with a storage unit thanks to Shai’s amazing customer service!

Shai was very polite, informative. On how the propety worked and walked me through the process

Dawn helped.

Beautiful clean facility! Dawn was amazing with customer support!

Dawn was great!

Don and Shai are thee BEST!!

Shai shows excellent customer service with a happy smile. The place is kept clean and smelling nice.

This location is great! Shai was wonderful, so helpful and knowledgeable. She walked me through the facility and was so kind and had all the answers to my questions. She showed me how to use the app and how to access the building and getting carts to help moving. Shai made the process so easy and stress-free, 10/10!❤️❤️❤️

I am very happy with the service I have been receiving at this location . I had spoken to the manager to fix an issue and immediately it was resolved.

Shai was the absolute best super helpful and kind! Definitely recommend coming here if you need a storage space!!

This place is pretty great! Shai was amazing she gave me a look at my unit and talked me through everything . The security is allot better then other public storage I've been to highly recommend.

Shai and Dawn were both very welcoming and professional. They made the move-in process extremely easy and answered all of my questions!

Shai was fantastic and so helpful! She made our experience easy. She was helpful and when the. extra mile so I can accomplish what I needed to get done. Thank you Shai

My location has one of the most personable charming and outgoing employees I've ever met. Chi is always eager to help, very knowledgeable and pleasant. I'm always glad to see her.

Shai is amazing! Best customer service!

Shai made the process so smooth and was extremely helpful. She is a true professional. The property is clean and the storages are well kept.

Shai helped us with storage unit selection and was a kind presence during a stressful time.

Shai was fantastic and so helpful! She made our experience so much better :) especially after a negative experience when this facility was owned by Life Storage, I’m a lot happier now!

Had a great experience at Public Storage today. I usually hate going into storage facilities as the staff is usually a bit dry however, PS experience today was different. Shai was extremely helpful with the process with an enthusiastic personality. I signed and secured a unit.

Great experience with Shai today! She was pleasant and efficient with swapping units. The location is super clean and easy to get to

I am a worker for All My Sons Moving and Storage, and this is one of the best public Storage places ive been. Everything is clean. The ladies (Shai & Celeste) was very very nice and mannered and positivly funny. I would Reccomnend having Storage here due to the vibe being very positive along with the service.

I love the costumer service . Shau and Celeste They are amazing always friendly and keep you posted on everything… my move in was easy

I Walked onsite as a Contractor for the first time and walked around the 1st and 2nd floor.I was amazed how all areas were clean and like new. Would recommend this property to anyone around the Austin area.

I love my storage because of shai.. she has always greet me everytime I'm here. Go see Shai. She helps and understand my bill to me.

Hello this is Kevin. I rented a space from them back in late December . My experience has been over all good. I wanted to take notice on the nice young lady Shai that works there. She is very professional and attentive. Any time I was there she made sure i was taken care of without hesitation, renting from other properties before. Shai cares for her customers. I wish all places could be like that but only in a perfect world, so if you rent at this property and u have any issues or concerns ask for Shai, she'll definitely take care of you- Kevin

I’m going to just say this shai IS AMAZING I love her attitude every time I see her she has a big smile she always greets people when she can she’s always busy and not just sitting around :) she always makes sure everything is good! Love this place just because of her !!!

This location is very easy access and very clean im very impressed with staff here great job …. Shi

shay is awesome. every time I come she is a very good host

Shai and Dawn assisted me and im very happy with my unit size

Dawn and Shai are the best!

Shy and Dawn are awesome. Very helpful. Thank you

Shi was so Amazing, I was confused about the storage space that I need and Shi help break it down to me so I had an better understanding. She was patient and her customer service was amazing. You rock ! If you need a storage unit STOP BY to see Shi.

Came to get my new storage location and service was absolutely more than a 5star review the young ladies name was shi absolutely sweet absolutely very professional and absolutely met every need I needed nessasary ..my unit was a bit small and totally put me into a larger size in seconds with no problem and no stress even very convenient to my needs DO NOT LOOK ANY FURTHER SHE WILL MAKE SURE you leave with a smile ,,,,!!!!!

I like this locación. Its better then the other ones.

This place is awesome 👏 ! The staff are beyond helpful and were willing to work with me when I needed it!

Just wanted to comment about how friendly and helpful Shy was at the front desk, she answered all my questions very effectively and was super helpful! Would definitely return to this location!

Shai provided great customer service. She went out of her way to show me different size units and was very detailed about the process to assure my move in would work out perfectly.

Customer service here is amazing, Shai is awesome! haven't had any issues at this location. Easy access, would definitely recommend.

This facility is super quick with the paperwork (regarding the auctions).Shai has an awesome personality and is obviously very knowledgeable about policy and protocol. I appreciate her professionalism and thoroughness........

Customer service was fantastic! I was assisted by Shai and was very helpful.

First of all this facility is very clean and organized. Shai, the property manager was so amazing and patient. She answered all of my many questions and took her time showing me around the property to select the unit that best fits my needs. She’s definitely the reason why I will store at this location!

I absolutely love this Public Storage!! I've used 2 in the past but "Shai" (customer service rep.) Was so friendly and helped thoughly with absolutely everything! One night I showed up 5min before closing & she didn't even mind💜 She stayed to help get me the right size unit, explained absolutely everything and even helped me to the 3rd floor & showed me how everything worked! I'd recommend this very PS & "Shai" to everyone looking to need a storage* She's very attentive and goes the extra mile for everyone I've been able to see come in. I only wish every experience would be like this one lol Thank you Shai for all your hard work and being a friend! Keep up the great work! You never know what that person may be feeling or going through. She's the best! What can I say y'all!?! Thanks again Shai!!!!-Des

My experience at this location was exceptional. Shai is friendly and helpful, above and beyond what you would get from other storage facilities. They also have plenty of extra doors snd cameras for security too.

Shai was excellent with her service and attitude. Professional and courteous… Appreciate the help!

I have been at this location since it was owned by another company. Had some trouble getting ahold of a person before it was public storage. Shai is always so friendly and easy to talk to, and makes every process easy.

Great service and access. Very safe and helpful. Thank you shai

Shai always has a smile on her face and is willing to go above and beyond to satisfy her customers. She is knowledgeable about the business, organized and always willing to help.

me and my mom have been using this location for a while now and are always treated with nothing but respect and kindness from shai, will continue to use this location. I do highly recommend

I had and excellent experience using this location of public storage shai was excellent help and assisted me with everything I needed assistance with. Very excellent customer service I recommend this location overall.

I had a reservation with the property manager Shai earlier this morning & despite me being late to the appointment she welcomed me with open arms. Shai took her time to thoroughly explain my contract which I'm extremely appreciative of. She kindly showed me around the property & gave me insight on how everything works. This location is well kept & in my opinion one of the best deals you can get for storage. Highly would recommend if you want something on the nicer side yet still affordable. 5 whole stars.

The most pleasant experience I’ve ever had working with a storage company . Shai went the extra mile to make sure everything was as easy as possible for us and was also knowledgeable and quick to answer any questions we had . Give that woman a raise !

Shai is great! She gave me a tour of the facility, She even showed me several units to chose from. Shai took the time to give me all the details to make my move-in very simple. Thank you Shai!!!!

Long story short - Public Storage bought out Life Storage and it's been trash ever since. The transition has been everything, but seamless. After merging, they upped the price and of course that part wasn't communicated until after. Not to mention when the sprayed the doors orange during the transition they didn't cover the tops so every was lightly dusted in orange paint. And the Customer Service is subpar at best. Save yourself the hassle and go somewhere else.

Shai is the Best!

We had to move a lot of bulky items and were able to rent an extra dolly to solve the problem!! Shai (shi?) was INSANELY helpful, kind and was able to answer all of our questions efficiently. The staff was the best/most helpful of any storage unit we have rented from, and we could not be happier with our choice to rent here.

Shy, who works here, is amazing! All of the staff are. They are kind, friendly, helpful and above all, customer service is first! Highly recommend!!!!

I helped my boyfriend’s daughter move out some of her unit and we were impressed by how helpful the staff was. When we got there Shai was cleaning the entrance (the whole place is clean so you can tell they do this often). Everything was well lit. Luckily they have some flat bed carts which were a big help. Definitely recommend!

Have to be honest that the Google reviews about the helpful employee Shai put us over the top when looking for a place that made us feel our stuff would be well looked after while it is being stored. After coming in during my lunch, I came in and there was Shai already helping several people. She helped me out quickly and explained everything no problem. The 5 stars is because she also helped 5 or 6 other people on the fly and I got back home in time for my scheduled call. That's customer service.

Shai is awesome, she was willing to work with my schedule. I highly recommend this property, or any Public Storage. Thanks Shai!

A great safe place to store your most precious items. Friendly staff and courteous. Shai was a great help with a beautiful smile make you feel at home.

I went into the office and Shai the Nice Lady behind the desk was so HELPFUL and SO KIND. She was ready to answer all my questions I had. I really can't explain how HELPFUL and COURTEOUS she was. Thank you Shai so much......

Shai was very friendly and extremely helpful. She has excellent customer service and represents your company well. 👍

Shai gave us amazing customer service. She was a very respectful person. Love her heart.

I was welcomed by the manager (which I have now forgotten how to spell her name) but she was nice, welcoming and was able to help me fast! I was into my storage unit within minutes. And moved in right away. Easy to use their carts too.

Great service. Fast check in. Clean property will recommend anyone to this location.

Best Experience! We booked and reserved our spot showed up. Shai helped us out and was so helpful and such a great person and employee. She handled answered every question and concerns. She had me laughing and overall happy we choose public storage.

Shai, an employee here at this particular location on I-35, is one of the greatest at helping you settle with your storage unit. Sometimes the office is unavailable possibly due to 'short staff', but if and when you run across this location make sure Ms. Shai is here to help with your needs. She's friendly, hospitable, and quite professional. She makes this location a 5*; shortened staffing makes it a solid 4*.

Shi was very pleasant, patient, and helpful explaining the new lease agreement with us

I have a storage space and I had this great young lady by the name of Shai help me find a great size and I am so happy with how clean the property is

Me and my husband have rented from this location for over a year. Working 2 jobs, he lost his keys to the storage. Shai was courteous and kind enough to put a company lock on our unit when he was too busy to come a put a lock on it. Our belongings mean a lot to us. Some of the items are family heirlooms. She made sure our things were safe and acted in a professional manner. Made us feel like we were home. Before the new company took over, we were not happy with the previous company at all. Seemed like they were never there when we called. The difference between the old and new staff is night and day.

Rented a unit today and Shi was very helpful, thorough and didnt miss a beat. I have never rented a unit before and she made the first time - an easy experience.

I received very helpful precessional customer service assistance from Shai, manager, I would recommend this location to anyone looking for storage. I was impressed with Shai, the manager, the responsibility to serving the customers when other people were in the front desk.Shai is outstanding, thank you.She shared helpful information and storage advice after I completed the contract.Well done and easy.

Very new and clean location. Shai is amazing very helpful and knowledgeable thanks for helping me make my payment and getting me into a space so quickly

Fun fact: their promo "$1" first month rent kinda gets negated when they still charge $50 for application and door lock. This can be cheapened if u bring ur own. It's surrounded by seedy hotels tho. Lots of riff raffs from the hotel next door parking lot. Nothing the storage people can do about that. Don't lock your bike outside either, or it will be stolen with bolt cutters. The storage place itself is okay. At times management will leave restrooms locked with padlock all day, as if nature didn't call while moving heavy furniture... Don't bother using app to gain access either, very buggy. Just use dial pad... Not talking it down. It serves it's purpose if u plan on just visiting it twice. To drop off and pick up belongings. So depending on your situation, it's either a nice place or a unforgiving nightmare due to it's popular location with delinquents. 3 star. Management, if you're looking for constructive criticism, add cameras to the side and back of building, even if they don't connect to anything. Or signs saying the area is being monitored to steer away acts of vandalism towards your paying customers.

Terrible customer service, office is never open, you can never contact anyone, I have wasted alot of time and money here

They have new management and I had a great experience. At the end of the day with not much time left Aaron helped me right away after filling in the form online. It was easy, a great price and only took 20 minutes to get access to my unit and all set up. Very happy, thank you!

Too many break ins

Reanna helped me with my autopay in the office. She was really professional and helpful. Pleased with the service.

Reanna and Dawn were super helpful and accommodating! Definitely recommend this storage place. Excellent customer service!

Had a few questions about the storage everyone was super helpful.

Reanna was super nice and helpful

Aaron and Reanna where so helpful! I like this new property better than Life Storage. so much better!

Decent price easy access.

The carts are limited, I always had to carry the stuff by hands

I’ve tried to contact this office for 2 months. Every time I call or visit in person they’re closed. They are only open 2:00pm-6:00pm which is ridiculous. I’ve had corporate ask them to reach out to me to no avail. Worst customer service around.

Peggy was fantastic. I unfortunately had to get the locks changed on my unit and she was so nice throughout the process. I was at the storage unit for about two hours waiting for that to be completed, and while some customers would have been upset, I felt more bad for her! She was there by herself, only had one drill to use to cut through the lock and she had just done the same thing to another unit right before she got to mine. Her drill battery ended up dying and instead of saying she couldn't do it that day, she called in back up from another store to help. Tammy came with another drill and together they were able to get the original lock off. Both ladies were so positive and cared about giving me quality service. I was very happy with them and you can tell that they care about their customers. Their drills don't seem to be powerful enough and they should have multiple drills on hand, not just one. Especially if they are by themselves. Get these ladies some upgraded tools so that life can be a little more simple for them. They deserve it!

One of the worst experiences I've had with a storage unit facility. The office says they are open but have been closed for 3 days straight. Doors do not work, eleveators do not function, and there are no carts. When calling customer service, they just say that "they should be there". Drove all the way from Houston to Austin just to pay 150$ for a locksmith to open the door. Left so many emails and voicemails, no response. DO NOT RENT HERE