Public Storage Self-Storage Units at 14002 Owen Tech Blvd, Austin, TX
14002 Owen Tech Blvd Austin, TX 78728
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x5'Online only price$ 49/moSmall 5'x5'
$ 49/mo $65Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
5'x5'Online only price$ 53/moSmall 5'x5'
$ 53/mo $70Best Price Label
- Climate Controlled
5'x10'Online only price$ 62/moSmall 5'x10'
$ 62/mo $82Best Price Label
- Climate Controlled
10'x10'Online only price$ 104/moMedium 10'x10'
$ 104/mo $138Best Price Label
- Climate Controlled
10'x15'Online only price$ 150/moLarge 10'x15'
$ 150/mo $200Best Price Label
- Climate Controlled
10'x20'Online only price$ 191/moLarge 10'x20'
$ 191/mo $255Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x20'Online only price$ 201/moLarge 10'x20'
$ 201/mo $268Best Price Label
- Climate Controlled
Oops! Looks like there is limited availability for spaces that meet your search criteria.
Phone icon Please call us at 800-792-1602 and we'll help you find perfect storage space.
Nearby Self-Storage Locations
Self Storage Near
12318 N MoPac Expy
Austin TX 78758
Self Storage Near
700 Victor Street
Austin TX 78753
Self Storage Near
1501 Louis Henna Blvd
Round Rock TX 78664
Self Storage Near
10100 North I-35
Austin TX 78753
Self-Storage Near Austin
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Wells Branch Storage Units On I-35
Public Storage in Wells Branch gives customers a variety of self storage options in a convenient location right off of Interstate 35.
On the west side of I-35 between Howard Lane and Wells Branch Parkway, this facility also provides easy access coming from the MoPac Expressway or Highway 45.
An ideal storage spot for commuters making the trip between Round Rock and Austin during the week, a 5x5 storage unit can hold electronics, boxes of personal belongings, paperwork or other important items.
Residents in the apartments and condos along Scofield Ridge Parkway can grab a 10x10 storage unit to pack away bulky winter coats in the summer, along with holiday decorations and small furniture items.
Growing families in the Windemere or McNeil communities can use a 10x30 storage unit when the whole house needs to be packed up ahead of a big move or major remodel.
All of the rental units at this property are indoor storage units, which are also climate controlled storage units, providing an extra layer of comfort when storing personal belongings.
Entry to the storage area features keypad-code access. Inside the rental office, moving supplies, including mattress bags, packing tape and moving boxes, are available for purchase.
Wells Branch Public Storage is committed to providing cheap storage units and outstanding customer service to the community 7 days a week.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 774)
Robin M help me get the app to so i can make payment
Robin M I love your community service
In and in under 30 min great service thanks Robin and robin
Robin M was fantastic.
Awesome job Ms Robin M your thé n’est
Robin M is a very professional with what she does. Very nice person.
Robin was the best she helped me out
Robin is a very nice lady！My English is suck,she was very patient to help me get the right size storage for me,this is a great experience!!
Robin m she very sweet and quick best customer service I have 💕💕💕💕
Robin.M was the best help ever , by far the best experience thank you very much for the easy process of paying my storage today!!! I’m a returning customer, Robin.M helped me out once again such the best help I could not have asked for a better helper!!
Robin.M was very helpful. She made my rental very easy to access and the best customer service I have experienced!!! Thank you Robin. See you soon.
Robin M. was very polite and courteous. She showed me to my storage unit and demonstrated how it works. She answered my questions with ease. She was very professional and knowledgeable of the storage units. She was Outstanding.
I had Jenn and Lori and these 2 were phenomenal!!! Extremely helpful! Public storage please give them a raise!! Outstanding customer service!!!
Robin M. is very helpful person, great costumer service
Great customer service from Ms.Robin M . She was very helpful with my move in and made the process very smooth will definitely come here again if needed
Robin M. was very helpful to me she has amazing customer service!
Robin M was great. This was my daughter’s first storage rental. Robin helped her understand how the rental process works. She walked her through and answered all of our questions. Thank you so much for delivering great service Robin!
Quick,Fast and Easy! Miss Robin M was her name ! Took care of everything I needed just the way I wanted it ..Thank You Very Much 😎
The represenitive Robin M is exceptional she deserve a promotion she's a real asset to public storage because of her everyone that comes is overjoyed with her personality and great attitude with an atmosphere of peace ....Giving Robin another great exceptional reveiw she's awsome knows how to treat customers with courtesy and respect. She,s a great asset to public storage
I’m sick of this place trying to jack rent up 20% every 3 months.
Kizzy is very friendly and waited for me even tho I was late getting to the office.
The skizzy at the front desk was enjoyable. She made me laugh and I'm actually going to apply because of here thank you.
Tall Paul is the best
Paul The best person in the world super winable formal cordial...
Robin M thank you for kindness
Robin m has a nivel actitudes abd Great customer service
Robin m is the best the information she gave to me
Thanks to Robin m
Robin M. Very kind person loved the service
Robin m has great customer service such a nice lady
Robin M. have helpful and considerate to all my needs when I need assistance.
Robin M was very helpful and kind as she was helping me get set up in my storage space:)
Thank you Robin m . Gratis customerservice
Robin C . Was a big help
Robin M. was the best! Great and attentive service. She addressed all our concerns and aided us in our setup! Definitely will recommend to others!
Robin was very helpful and understanding of the process. She walked me through the setup with uplifting humor! Great job.
Robin C. Was a amazing. Thank you for taking time out to help me.
Robyn M. was really great, very patient and explained everything and made the process so easy and overall a great service
Robin M.... Robin was extremely helpful in helping me log on and get the set up going...
Robin M was the most helpful, professional, personable person I've ever encountered. She is awesome!
Robin m ,was exceptional
Paul was so friendly and quick to assist me.
Friendly staff! Very nice to work with!!
Muy buena atención. Y la persona encargada tiene un lindo carisma
Robin M was great!!
Robin m gave great customer service
Exceptional service thanks to Robin M!!!
Best experience thus far with all the stress with moving..thank you to Robin M. for providing excellent customer service!!!
Thanks to Robin.M for her great customer service she was very helpful and pleasant and friendly best experience I had at a Public Storage
Robin M was very professional and courteous! Very clean storage unit.
It was a pleasure to be assisted by Robin M. This was my first experience renting a storage unit and Robin made it very easy for me. I would recommend Robin M
Tall Paul was awesome !
Tall Paul is the best!
Robin m awesome customer service came to look at a unit her service was ver good will be renting
Robin m what big help on getting my payment
Great experience, easy to access in and out. Great rates and clean facilities.
Robin C was so sweet and kind will be using this public storage in the future
Exactly what we needed.
Miss Robin is amazing!! Was so considerate and made sure I had as many dollies and carts I’d need to load my truck! If I could rate 100 stars I would!!
Robin M was AMAZING. So helpful and made this process super easy!
Robin m when I come to the storage this young lady is very helpful and pleasant to talk to
Robin was exceptionally helpful and great at her work, definitely has made my stay very pleasant and exceptionally professional in all phases.
Customer for 3 Years. Manager Robbin is awesome. Facility is clean safe.
ROBIN M is so helpful and informative. She is always eager to assist and polite!
Robin m has a nice attitude she greets me with a smile always
Checkin was easy and fast! Thanks Robin!
Robin is great!
Friendly staff and very helpful!
Ms Robin M was such a great help to me. Thank you
Robin M has great customer service she is a gem
Very good services also an affordable charge!
Love love this location! Every time I see Robin she puts a smile on my face. She is always working hard to assure the facility is clean and maintained.
Great experience with Robin and Paul, when moving in and also giving a helping hand without even asking! Warms my heart that even throughout these past few years we still have companies and employees who will give that 110% without forgetting what customer service is all about! Thank you guys !
Nice service and very clean
Nice Storage Facility. Ms Robin was Very Helpful Checking and Knowledgeable about anything I Needed. Will Definitely Rent At This Facility Again.
Ms Robin M was amazing, love all the help she gave me to get this storage space. Second time around and my experience was excellent, thank u Ms Robin and Mr Paul.
Robin M and Paul are very informative, kind and helpful to my mum and I, I recommend you use this facility
Robin M and Paul are very informative, kind and helpful to my daughter and I, I recommend you use this facility They are Awesome people
Mrs. Robin is so great, we love her!!
Robin was really helpful and nice !
Robin M. Was awesome and a great help and very intentional with her customer service.
Robin M .She was a great person and I appreciate her service. Thank you.
Robin M. She is a great person very helpful
Robin M she is very helpful and keeps the place clean give her a raise
Thank you Robin M, help me with everything I needed answered all my questions
Robin M and Robin C are the best people to work with. I recommend coming to this storage.
I love this place because of the manger here she’s a super wonderful woman her name is Robin M, she will help you with so many things that you can’t find in anywhere else in Austin
Robin is by far the greatest person to work with at public storage!She was very informative and down to earth. Thank you Ms. Robin M
Robin M was a very nice lady. She was quick and very helpful. Great customer service:)
This is my 2nd time renting from this location. The front desk is very communicative and extremely helpful with any questions I have. Robin helped me with vacating my space, she went above and beyond to make sure I had a great experience. Don’t think twice, book your rental unit with them!
I came to Public Storage met a very sweet lady Robin m she helped me find storage
Robin M. Was so helpful and friendly. Had a great experience here!
Robin M helped me out and this place is great. Highly recommend
Robin M is the sweetest person ever. She helped me find my way through the crazy numbering system and she genuinely has such a sweet heart. I’m here often because i’m trying to move into my place and I have a bunch of boxes and everytime in there she is the sweetest most helpful person. I wish her nothing but the best <3 She’s awesome!!
Thank you Robin m for your great customer service
Robin m is a nice lady .It's nice to come see a smiling face
Robin M is a great person at Public Storage. She is a great customer service rep at public storage
Well hello good evening my name is soniavanlandingham and I just wanted to shine a bright star on one of your employees her name is Robin Mize. I really appreciate the hospitality and her professionalism. thank you so much !
I stopped by public storage to inquire about prices on a unit I met Robin Mize the sales attendant she was very polite she answered all my question the place was very clean thanks for hiring such good attendance
Fasting quick responses and fantastic service, very friendly building manager (Robin M)
Walked in PS to make a payment and i want to thank RobinM for always being nice.
Robin m very polite has alot of information. Always smiling make you feel welcome.
Nice secure space. Always clean and comfortable temperature.
Thanks to Robin M . I got a good deal on my storage.
Robin M was great helping me move in the storage she was very knowledgeable about everything I asked. This is my first time renting a storage unit and she made it Very easy and Great Experience.
I had the fastest most informed and professional help from Robin. At public storage off of hwy 35 and Owen. She was great from the moment I made my reservation online and gave me a follow up courtesy detailed call. Until the moment I walked in the storage personally. Very customer friendly. Took in all the easy and helpful information she gave me. She made my time at public storage smooth sailing. Thank you again Robin!
Robin helped me move in and she was great. Super patient with me when I couldn't figure out if I had a rental or not. She walked me to my unit and made sure I had everything I needed. Best storage experience I've had yet!
Robin M was super helpful and provided excellent customer service.
Robin M took wonderful care of me this morning. If you need a space, cause we all do, please go see her. She will help you from start to finish!! 5 amazing stars!!!!!!!🌟🌟🌟
Robin M. is very nice and her customer service is excellent.
Robin M. Was so nice and helpful I love her energy !!
Thank you very much Robin M! I came in a little late but was taken care of none the less, I really appreciate the help 😇
Robin M is a true blessing. She helped me transfer spaces.
Robin M. was so nice and helpful in the process of getting a storage unit for the first time. I will gladly come and get a storage unit from her again if i ever need it. Thank you Robin :)
Thank you Robin M for your awesome customer service your the 💣.
Robun m really helpful enjoyed speaking with her
Robin M. Customer service was Awesome 👌 she got me a good deal on a storage .Thanks Robin M
Robin was excellent. She explained the process very well. This was the easiest experience for me in a long time. Thanks Robin!!
Robin m is the best property manager in Austin. Y'all need to give her a raise!!!! Awesome customer service!
Customer service is very nice and friendly, Robin is so helpful and knowledgeable about the facility. Highly recommend
Robin was very nice
Robin M is very helpful every time I need assistance. She always greeting with a smile.
Robin M Sooo nice Awesome
Thank you so much for helping me Miss Robin M!! She’s so amazing!!!
Robin M was super helpful and kind.
Robin M is a joy to work with! She is always so pleasant and welcoming. She has resolved any issue I’ve had and always goes above and beyond. Because of her, I will always choose Public Storage. Thank you Robin M! :)
Robin M was fantastic at helping me with my storage problem. She has great customer service.
Robin M has great customer service thank you very much
I walked in this place on a whim because it’s right across the street from the apartment… thankfully I was pleasantly greeted by Robin M. who quickly found me a unit and supplies for packing. I was in and out in no time.
Robin M was amazing...Very helpful,friendly.I will definitely be back because of her.
Excellent customer service from Robin M! I went to this location after winning a unit and she helped me clarify any questions I had. All responses were prompt and professional.
I arrived and Robin M helped me right away and was extremely helpful and pleasant
Robin M I'm at the storage facility had the pleasure of meeting miss Robin she was awesome great customer service please come see Robin
Robin M what a great lady when I come here she’s full of smiles. Awesome lady
Ms. Robin M. Is extremely helpful and wonderful. She is very considerate and helpful to others. This company is indeed to have people of her stature and core values. And I sincerely and respectfully can't thank her enough for her sincere efforts and help in this matter. CHEERS everyone.
Robin m. Is fantastic. She helped me get my lock cut off and vacate my unit and was super cheerful!
Robin M is great and very attentive, could not ask for a better property manager.
Great customer service. Robin M. was a pleasure to work with and was very informative and courteous.
Wonderful service Robin M.
Robin.M is outstanding in her customer service! Great service very professional!
Mrs. Robin M. was so amazing helping us with our storage needs.
I definitely recommend getting a storage from here robin m helped me get a storage quickly and was super nice
Robin M was a delight! She set me up in a couple minutes and I was on my way.
Great service no problems, robin M helped out
Robin M was absolutely espectacular, we had an emergency and were in need of a second storage and she went the extra mile to help us find a solution and the best deal possible, thank you Robin
Robin M was a great help today in getting me a unit
Robin m was of great service
Robin M was a great and help me with everything.
Great customer service Robin thanks for getting me the unit
When I say the staff here is amazing that is an understatement. When I first made my reservation, Robin M called me to confirm. When I got to the leasing office she was so friendly and helpful. She made my experience so pleasant. And when I started moving my belongings in they was helpful even then. I highly recommend them to anyone.
The manager at the location knows her job very well. She is very patient and communicates and explains thing very well! As an operations manager myself I liked the way she made sure her campus was clean. Definitely 5 [email protected]@
Robin was so helpful & so nice made me feel really welcomed
Ms. Robin M was absolutely wonderful! Professional, courteous and serviced me with a smile from the beginning to the end!!!
Great customer service from the property manager Robin m. Thanks
Robin was very polite and helpful getting my new unit I appreciate her service ! Back again after months of Great service. I’ve never had a problem with this facility and recommend it to everyone.
Robin m was fantastic and great customer service
Robin .M was very professional and helpful. took care of us made it easy and quick to move in
Robin M was a great help! She was very personable, witty and helped make the rental experience memorable.
Robin M is so awesome thanks for being so nice and helping me get the right size storage
Robin M. was incredibly helpful and kind from day 1 using self storage. I lost my keys in TSA Airport security and she we very understanding and helpful in helping me take care of getting a new lock and back into my unit after not being able to.
Robin M. Is a awesome and super helpful property manager. She's been very attentive and helped with any questions or issues.
Robin M. She was so helpful and quick … thank you Robin
Robin M was very helpful! She walked me through the whole process and made it very simple.
Robin M hands down has the best customer service there is. Thank you for your service and time.....😊
Robin M was an amazing help and the place was looking great, awesome place to use.
Robin M. did an amazing job explaining everything with great details. She was very pleasant and helpful. If I could give 10 stars I would!!
Mrs.Robin M. is great! She has a great personality and very professional. She provides the best customer service, love seeing her when I come visit my storage.
Robin M was great. Facility was clean and cool.
Robin M. is the absolute best. Gem of a gem, 5/5 client service. So happy to be storing with Public Storage here in Austin.
Amazing service, thanks to Robin M. The facility is clean and secure, love it!
ROBIN M. HELPED US OUT. VERY OUTGOING, GREAT COMMUNICATION, AND VERY RESPECTFUL. ASK FOR ROBIN M At Public Storage .
Robin m . Was such a Huge help. very patient, and extremely professional She also did more than a great job with explaining to me exactly what I was Purchasing Thank You So Much Robin M. Outstanding job!
Robin M was very helpful and kind 100/100
Robin m was gracious and courteous and quick
Robin M. has great customer service and very helpful. HIGHLY RECOMMENDED !! She’s super sweet and nice
Robin M. was very welcoming and informative. Positive attitude. just an all older wonderful person.
Robin M is very nice store manager, everything when perfect
I needed to downgrade to a smaller space. Robin M, explained everything, showed me what storage would fit my needs and she was pleasant to work with. Very nice! Thanks Robin. M
Thank you Robin for being so helpful! Appreciate all your help in getting my storage setup, showing me the space and explaining every step. I felt really comfortable here.
Robin M at thr Owen Tech location provides great customer service! Every interaction I have had with Robin has been a great experience. She is very helpful, knowledgeable and courteous to all the walk in customers. Thank you Robin 😊
Robin answered every single question I asked. And then she made sure I was 100% satisfied. I am moving out now and once again Robin M. was friendly, pleasant and efficient. Thank you, Robin.
Robin M. Has excellent customer service I will recommend anyone to come in and deal with her...etc!
Been over here for 2 years and Robin M has been taking care of me. She's a wonderful person and very approachable. Highly recommended and will be staying here for extended period for the price and customer service I have received.
Robin M is amazing,, Great customer service, very nice people
Robin Mize is a wonderful person very helpful great smile 😃 😊 Robin M. Is a wonderful person beautiful smile and very helpful she is awesome two thumbs up 👍🏿👍🏿👍🏿👍🏿👍🏿
Never have any rolling carts available and it’s super inconvenient. I’ve been 4 times in the last 3 weeks and there are never any available and I have too much to carry to the 3rd floor.
Robin M was fantastic! She was extremely helpful and available to help me with all of my needs. 10/10 recommend!
We had a great experience at Public Storage. Robin M. was extremely helpful and kind.
Very nice facility with wonderful staff
Mrs. Robbin M really was helped me out and provided excellent customer service. Her personality was very perfessional and canning!!! I recommend this place to anyone.
Robin M was very nice and helpful and she was also resourceful
Robin M made it extremely easy for me to move and the moving process was super easy. Definitely recommend
I received the best assistance from Robin M. today. Please visit the Public Storage on Owen Tech!
Robin M, is a very respectful, understanding and helpful person she actually prevented my wife and I from changing storage companies. She understood that we were facing financial woes like so many people and for that we really thank her and appreciate her efforts.
Robin is a customer service pro. Very pleasant and helpful! Thank you Robin! Steve K
Ms.Robin M she was very professional she greeted me as I came and and gave the whole layout of where and how the public storage operates I recommend anyone who need a storage to go and talk to her she will help you in anyway possible
Robin M excellent customer service thanks for your kindness
Robin M is amazing and helpful
Thanks to Robin M I got a good Doller deal on a unit
Thanks robin you are the best ….thanks for you time ….
Robin M was amazing in assisting me! Check out was smooth and I will definitely be coming back! Thanks Robin!
Robin M. Wonderful customer service!
Robin M was so fantastic 😊 and helpful thanks for helping 👍🏽
Robin C was great, she's very friendly and informative, would recommend
Robin M. was very very helpful and really nice she also gave us a good deal on a storage unit.
Robin M is the best employee I've came in contact with I loved her energy so beautiful super nice and helpful
Robin m was a great help she need a raise
Robbin M has excellent customer service 😊
Energetic and extremely hot I felt very welcomed and I felt at home when Miss Robin was allowing us to be able to come to establish meant to be able to reserve a storage
Robin M the store manager was so sweet and helpful! I Have been more comfortable here than anywhere else I’ve been. she definitely helped me out a lot with finding the perfect size after i reserved the wrong size unit.
Robin M was outstanding. The best service ever
Robin M. Is the nicest person I have meet in Austin and the friendliest costumer service Ive ever had
Robin M has great costumer service and took care of all my needs and was very tentative to my situation. Thank you!
Robin M. was a great help here at public storage…she was professional & knowledgeable…she assisted me w/a smile at all times…I think she is a great access to Public Storage…she’s a keeper!!
The stress of moving can be made worse when you cant find a storage facility. However, Public Storage & in particular, Robin M., really alleviated a lot of my worries. Fast, friendly, helpful & accommodating. First rate in my book. Robin went all out & found me discounts that I wasn't expecting. Highly recommended!
Robin had a very good customer service
I met the property manager Ms. Robin Mize, she is amazing, wonderful personality and was able to help assist with my needs! I would recommend this facility to anyone because of her
Best costumer service ever! Thank you Robin!
ROBIN M is soooo sweet help me out in getting what I need.. so friendly and help full. You if you need a unit ask for her. She is awesome and will put a smile on your face.
Robin is wonderful! She looked after my units during more than 6 months! During this time she had great communication with me and i had no problems at all with anything, she is thoughtful and always willing to help others, i would definitely rent a unit here in the future! Thank you for everything!
Robin was very helpful. Excellent service 10/10 would recommend.
Best service ever, 10/10 yall better promote her she deserves it, ive gotten the best experience at this public storage than any other
Robin M ( good person)
Robin thank you for helping me with my transfer very quick and easy.
OMG Robin help my daughter through the process of getting a storage unit. She was very patient, sympathetic and helpful through the entire time we were there.
Thank you Robin M for having great customer service you've made my experience here at Pubic Storage great
Robin M. Is the absolute best storage manager I have ever dealt with. She helped me get access to my storage and did so very timely.
I have nothing but positive things to say about this public storage facility. The customer service that I've received from them, specifically from Robin M, has been absolutely wonderful. There have unfortunately been a handful of times during which I have had extenuating circumstances leading to me being unable to access my storage unit. This typically happened either after hours or right before closing time and she has always been more than willing to do whatever it takes to make sure that I was able to access my belongings and I am very grateful for the kindness and willingness on her part to make sure my storage needs were met. In Austin texas, this is where you want to be!!
Besides rates going up love this location.
Robin was very helpful. We didn’t know how big we wanted our storage so she personally took us to look. Amazing customer service!
Robin is super nice in helping us out with getting our storage.
Robin was a great help to find the storage we needed. She was really informative and amazing at her job.
I was very pleased with the service Robin provided, she was knowledgeable and courteous. She helped me select the perfect storage unit. Thank you Robin and Public storage for your help.
Ms. Robin was very helpful. She took out the time to make sure I understood my lease, explained the insurance and told me about the moisture control. She was very patient with me. 5 stars for Ms Robin.
Today was my first day storing with them. The property manager—Robin—was so helpful and kind. She’ll go out of her way if you ever need help. I highly recommend this storage unit if you ever have the need to store your belongings anywhere. A+ for service! 👍🏽
They force you to add on the insurance. My online account doesnt work, which u must go online to remove it. That's a scam i dont need. My insurance is the best. I've tried to create an account and login on two different ocassions and can't even login because their site is broken. So basically that's a scam to require more money for the insurance I don't need.
Robin has been very kind and patient appreciate you taking the time out to help me. Thanks Robin
Miss robin was very professional details very welcoming it was fast too
ROBIN DELIVERED AN AWESOME CUSTOMER SERVICE TO ME. SHE WAS SO PATIENT AND WALKED ME THROUGH THE WHOLE PROCESS OF RENTING 2 UNITS. SHE IS DEFINITELY A GREAT ASSET TO YOUR COMPANY.
The property manager, Robin, was such a rad lady! When my boyfriend and I arrived there were no carts available but there was a group of people with 2 carts just standing around. Robin came out and told them they could only use 1. Thanks to Robin we were in and out in no time. Check out was so easy, too! This was my first time using Public Storage and it was such a positive experience! Highly recommend!!
The service that I received form Robin was excellent I would recommend this public storage to all she was very patient very nice and helpful I received great service and I wouldn’t mind using this location again because of the service I got from her ❤️❤️❤️❤️❤️
Robin was such a huge help! The world needs more employees like her :) will be coming back for all my storage needs!
Great place to rent a unit from especially robin who’s always upbeat and makes sure you’re taken care of!
The property manager,Robin, was very helpful and helped me find my storage unit and answered all my questions
Robin has been very helpful getting me the price for storage.You rock
Nattlie was great helping with the move out process. The whole staff was friendly and helpful and made moving in and out really easy!
Ms Robin is wonderful thank you for being so nice
Robin is amazing. So sweet and caring and she takes care of you. Gets you what you need fast. Thank you Robin!
Great experience! Robin outlined everything for us and made it really easy to understand! 10 out of 10 will use this Public Storage location again!
Ms.Robin and Ms. Kizzy did a great job helping me get a storage. They were very polite and informative. I highly recommend their services
Just got a unit from PS and met Robin what a very nice lady wit great customer service .
Robin she was amazingly helpful with our storage unit. I will highly recommend to speak to her if you need a storage.
Filled out everything online, made payment online. Code was emailed to me. Never had to stand in line at the front desk. Super easy!
Robin was truly helpful and super kind!
I’ve never been one to write a review, but I’ll share that my experience with Trena renting a storage space at this location has been truly exceptional! I had never rented one before so I was unfamiliar with the process, but she took the time to help explain things both in person and over the phone from start to finish. She is genuine, kind, and will go the extra mile for you. If you are looking for a storage space to rent in this area, this is the one! The rental process could not have gone any smoother!
Property Manager Robin was extremely helpful and polite. The storage site was clean and tidy. Thank you Ms Robin for all your assistance.
Robin was so patient explains everything to my mom. Thank you Robin
I really like this place. It is clean and has ac.
Trena was amazing to work with. She showed great customer service which is hard to find these days. She also helped fix my rent back to its original price after it had been increased twice within the first 4 months of being there. I highly recommend this location to anyone.
Shoutout to Trena for being such a ray of sunshine with great customer service. I loved that everything was clean and that I had no problems moving in and out.
The best stuff! Thanks, Trena for helping with my storage!!! She is so kind and polite, if you don't understand something, she is ready to help you there. ***Safe/Clean Storage... Thanks!
Very sweet people! They always give me a call to check on me and my process of moving. Great customer service with real care!
Very nice and friendly staff very helpful i highly recommend this place ask for trena she's the best
Miss Trina & Miss Pam have the best customer service. I highly recommend!!
Good customer service !! Thank you PAM
Great customer service.
“The Best Customer Service Ever!” About a year and a half ago I had a storage at PS on Owen Tech. One day as I was moving out I met a lady that worked there named Trena. The interaction wasn’t long however she appeared kind and anxious to help with any concerns we may have had. Here I am again needing another storage to store some things and when I thought of getting a storage unit she came to mind and I remembered the great service I received and wondered if she was still there. I went back to that storage unit and to my delight she was still there. This time she assisted me directly and went above and beyond my expectations. I had to stop and wonder if I provide that level of customer service. PS storage is lucky to have an employee like her and to me she is the perfect example of The Best Customer Service Ever!
Facility is super clean. Trena is always so helpful, friendly, and professional. And the prices are great.
Pam was very friendly and helpful. Got us a good price. Showed us around to make sure we got what we needed. Offered items to make our storage rental much better Great service, very fast and easy to explain all the fine details
Beware of this location!!!! I was lied too and they took my money. I ordered a storage and thought I may need an additional storage. I purchased another smaller unit and realized I didn’t need it. Right away I called 20 min after I purchased the unit. I pressed the option to speak with the manger of the property and spoke with Tyrone(not the manger!!!) who asked why the storage needed to be canceled and he confirmed it was canceled. I was still billed a few days later!!! After I called I spoke with Trina the actual manager she says they can only refund me $21 and they are keeping the other $40 for admin fees. Trina claims Tyrone doesn’t remember talking to me! How convent!! So I’m out $40 for a storage I rented for 20 min and was told was cancelled. This is so wrong I will never do business with public storage again and make sure I tell everyone about there shady practices and lying to customers
Trena was AMAZING! So so helpful and made it so easy!
Staff is never on time, at least when I need them. They are supposed to open at 930am and I won't see anybody behind the counter 1-2 hours above their open time. When I first signed up in 2018 they had amazing people and their service fell by the time I took my stuff out in 2021.
DARK PARKING LOT AT NIGHT, NOT SAFE.
Trena was super friendly and very helpful with finding me a unit suitable for my storage space! She was knowledgeable and did a walk through with me to make sure I was purchasing the correct unit! I give her customer service 10/10 😊
Hello, this Public Storage in Austin is amazing. Trina and Kuane are amazing employees who help customers in need, have integrity to give knowledge what customers need to know, and give good directions.
Pam made every possible effort to help solve my account issue.
Pam, was awesome, with her customer service. She, helped me, with my return, & my monthly payment. Keep up, the good work.
Pam is great! She was knowledgeable and very helpful! She has a great spirit and customer service
Great place, very clean. Nice and helpful lady was working.
Omg. This location is wonderful! Trena took excellent care of me! She gave me all the knowledge I needed and most of all she made me felt welcome. The unit and the environment is very clean. She even knew the storage holders as if they were family! I love my decision in choosing Public Storage at this location!
Excellent Customer Service I have had the pleasure of meeting Pam before very pleasant knowledgeable . She is a asset to that store and your Company. Go Pam
This is my first time using Public Storage and as I was new entering I wasn’t so sure of the surroundings, until Pam had assistance me with the questions I had , she had a great attitude and a smile 😌 she makes you feel welcomed. I appreciated her being there and helping me along the way that I needed help on.
Pam was polite very helpful
Pam was very helpful and professional answered all of my questions and helped me find the right size unit to fit my needs.
someone burglarized my storage how to i file a claim?
Very clean and easy to easy use facility. Staff is very professional.
Its clean and the staff is very friendly!
Went to public storage to rent a unit Pam had great customer service she took care of my needs and she was very polite show me my unit thank you for your great customer service
We came in to buy supplies and complete our rental Pam was very helpful a customer service was great she helped us with all I need the store was very clean we will recommend this public storage to all our friends thank you Pam for all your help
Pam was super helpful and friendly.
Pam is great and has great customer service thank you Pam
Pam was great today always on point with her Custumer service ... the office was supper clean
Had nothing but good experiences here! Came in to close my unit today and Mrs. Pam was fast and efficient! Thank you guys
Pam was so helpful!! Made our move so much easier !! Thank you!!
This is my first time experiencing on getting a storage and I love the service thank you so much Pam.
Convenient. Safe. Clean. Excellent, excellent customer care. Trena is the best.
Trena is THE BEST & so helpful! We needed a storage unit while moving from New York City during the pandemic & she was so kind. We got our keys and easily accessed our storage unit with our moving truck. Highly recommend this location & working with Trena.
Excellent service. Pam was great and the facility was clean and neat.
Pam was excellent at the front counter. And they had LOTS OF CARTS to help us move
Just got my first storage unit here. I was helped by Pam, who was very kind and helpful throughout the entire process.
Pam very nice and great help. 👍
This is the second time I've rented a unit from this location. Trena was extremely helpful and friendly. I wasn't sure if I wanted to rent at this location or one closer to my new place, but she made everything so effortless I went ahead and made the decision and I do not regret it.
Trena was a excellent help she provided me with everything I need before I even got to the storage. It’s nice and clean and the professionalism is off the charts. I would definitely recommend this location.
Nice staff. Clean. Affordable.
Good place except having to pay another months fees because of the winter storm
Pam and Trina were exceptional! I came in to pay a friends storage and I was missing information, they took the time to look it up for me and process the payment. Great customer service!
Pam and Trena were super helpful with both setting up the unit and with helpful supplies, definitely would recommend
This was my first experience on getting a storage unit and I wouldn’t want to go anywhere else! I’m a visual person and I wanted to look at a few units before I made a decision and Mrs. Trena, the owner did not hesitate to show me. She is also very professional and has great customer service! If you’re in need of a unit, stop by and speak to Mrs. Trena, she goes above and beyond for you.
This was my first time ever renting a storage unit at this location. The interior of the building was quite clean and the unit itself was easy to use, thanks to the great customer service. I received spectacular assistance from Trena as she was helpful in every way. Particularly, Trena's clear explanations and willingness to answer the many questions I had was commendable. Overall, it was a great experience, I recommend.
Pam is amazing her customer service is unmatched. I feel comfortable using Public Storage because of her!
Clean and secure building. Trena is very professional and friendly she made the process of moving very easy! 24 hour access, easy billing, easy move in and out.
Trina at this location is such a amazing person and will do everything in her power to meet ur needs.
Got a unit and moved my stuff into it a few weeks ago. Very simple process! I didn't have to speak with anyone. If you have the app you can use it to automatically open the locked doors and also to get up the elevators. Very neat! I did end up speaking with a very friendly lady who was working that morning. She was amazing and had the doors stay open for us to make the process THAT much smoother. I also asked her a few questions about the lock and the property. She was very knowledgeable and made me so happy to choose this storage location. Thank you!
Max is absolutely amazing! I had to change my move in a few times and wasn’t quite sure on what size unit I needed, she walked me through everything and answered any questions I could possibly have before I even had them- she also was kind enough to show me the unit sizes so I could choose. The building is clean and quiet. 10/10 recommend. Thank you Max!! <3
Pam and max where very helpful, bathrooms clean and open , place is very clean and secure i
Great customer service. Trina, max and Pam always very helpful.
Trena customer service was excellent and very helpful
Pam was great, easy and pain free. I wish moving was the same.
Trena made this Experience super easy and affordable. She walked us through all the steps and made it easy to understand and super helpful throughout the whole experience. Real friendly I highly recommend public storage
Nothing to complain about.
Trena is awesome, shes a big help. I love having my storage here
Rude staff, with double standards. Was told to wear my mask at all times, and doors can not be held open. Not even 20 to 30 minutes later. A lady has a chair propped up on a door right by the office, and they are moving their things in. Another lady is clearly walking around with no mask at all going in and out. Those people that work during the day need to get it together, and quickly. I hope NON of them are managers, if so get them some training. Would love to give ZERO stars.
Robin was So accommodating, friendly and knowledgeable! Great customer service !!!
Trina was the best! She was extremely helpful and responsive. She answered all of my questions. Her customer service was top notch! Thanks again Trina!
I've been with public storage for a few years, sadly I had to leave because I moved but I've had a wonderful experience. And trena at this location has a great attitude and costumer service mentality she is always polite and helpful and I couldn't of asked for a better liason between public storage and myself. Thank you.
Clean facility and office, storage units are easy to access and if I have any questions the staff are always eager to help me. Security is very good. Excellent hours and easy process to pay my bill. 👍
OUTSTANDING!! Max went above and beyond answering all our questions, happily showing us the size of our storage room (I had reserved the unit online). She is very knowledgable and super helpful. I was shocked that she had only been there a very short time and knew so much. Max helped me again once I got home and had to call about my reservation and fixed it for me over the phone. Trena is a wonderful manager. As soon as I did my reservation online she called to inform me what my next steps would be. She was very personable and friendly.
Max was very helpful and nice! She helped me sign in, showed me my storage room and answered all the questions I had (which was quite a few). Would recommend 5/5!
Amazing customer service!!! Trena has always been so helpful and attentive to my needs here at this storage location! Love it!
Exceptionally clean and well run. Storage units are clean. Trena, the property manager is SO nice and helpful. My movers even complimented the place and noted how cheerful Trena is. Highly recommend!
This is the second time within the last two years that I've had the need for storage. Trena, the property manager is SO nice and helpful. I moved out of one unit this past weekend and have one unit remaining that I will be moved out of shortly. The building is kept clean and maintained well. The staff are all friendly and helpful. I would definitely recommend this location if you need storage.
Trena was so amazing. She was pleasant. Great experience I will always come pay here .
Great experience with Max. She worked hard to get my belongings transferred over and made my transaction hassle free.
Love this location and staff! Everyone is so helpful and friendly, especially Trena! The units and building are clean and secure.
Every time I go to this location the staff is friendly and the place is clean. Whenever I need help Trena is awesome and doesn’t hesitate. I would definitely recommend this location to everyone!
Trena and Max are the best ❤️ . Very knowledgeable, kind, efficient, and helpful
My name is Carlos andI rented a new unit at this location. I felt happy and secure that all my personal belonging will be safe there. Thanks to Trena for being so informative. She is the best of the best. Thank you
Trena is awesome and friendly and always so helpful!
Trena the Manager is excellent . She pre choose my right space which is 10'x20' for my need and also ground floor. True professional. This is second time I am useing public storage. First one was NC. So from the beging I set my mind I going to use public storage when i move to Austin and I did it is owentech location. All other employee are great on that location. Keep up good work. Thanks . Nas from NY. .
The property manager Trina is wonderful!! I was really nervous about my cross country move (and first time using a public storage unit) and beforehand, she patiently answered all my questions like the pro she is! On move in day, she greeted me and the driver super warmly, making sure we felt great with anything we might need. Max is also fantastic. When I've needed to go access my unit they have both been super nice and helpful. It's been such a relief to have 5 star customer support from these great humans !!
Trena was so helpful since day one! I have been renting here for about 5 or 6 months and every time I have an issue or need help shes right there!!! Thanks so much you guys!!
*TRENA AND BRANDON* did a wonderful job helping me find a unit that best fit my budget and needs. They were fast and very friendly, they answered all of my questions and concerns I had. Hallways were nice and CLEAN. Overall I had a great experience with these staff members. I will definitely recommend this location to all of my friends and family and also come back to do business in the future.
Excellent customer service. Great prices, as Trena assisted me in getting prices, and looking at a storage space. Big asset to the company and for the people
This place is clean and very nice. Cynthia is awesome.
I called ahead of time to see when was the best time for me to get help with my new unit. As I showed there was no one here and I received great service and advice from the moment I walked in by Ms. Trina. I was in and out without all of the "forceful to buy product feeling". I was told what products I needed to best secure my items as well as protect the unit to save me even more money when I leave. I love this location!!
Cynthia, the property manager, was friendly, helpful, and efficient. I would definitely use this storage facility again! Their prices are fair and the facility is well maintained.
Cynthia was very kind and helpful
Thanks Trena and Max for all the help.
Very nice workers Trena is the best Clean facility
want everybody 2 know, that lady trena is top 3 of the nicest host U can have at storing Ur B-longings👍🏼👍🏼
Trena da best. Thank you
I've been using this location since 2018, and have to say it's been nothing but pleasant!! Trena & Max are always a real pleasure to interact with!! Even if it's just to pay the monthly bill, I always look forward to the friendliness, professional, and fun interactions. This is the biggest reason I've stayed with this location for this long. Thank you Trena for always making my visits the best visits!!
Trena was the great!
Customer service at this property was excellent. Both Trina and Cynthia were very helpful and courteous.
Trene was awesome!! Thanks for the great customer service!
Customer service is super very patient
They take good care of me! 2020 Update: If you need an indoor storage unit, go see Ms. Trena! She will make sure you are good!! Most times they have one month free special. And if you ever run into trouble, if you tell Me. Trena what's going on and when you can pay, they do go about working with you and not bugging you about it.
Ask for TRENA! She absolutely made my day and took extra time to show me my unit and how to navigate around. She gave me a great deal on my unit! She is super friendly, knowledgeable and helpful! If I could give more stars, I would!
During this difficult time in my life, Trena atvthe front desk was warm and kind. Her professionalism and encouraging words were very much needed and appreciated.
Trena was great! She walked me through everything. Thank you Trena!!!!!! Great customer service!!!!!!!!
MISS TRENA IS AWESOME! Very safe, clean and professional throughout the whole process!
Trena was very professional and courteous. She ensured that I was getting the exact unit I needed. I'm very happy with the service
Trena was very helpful, kind and patient.
Trina made the whole thing of securing a storage unit, getting the best price, and checking in seamless and hassle free. Due to my experience and working with Trina I will recommend Public Storage to friends and family. Thank you Trina and thank you Public Storage.
The staff is THE REASON to pick them! Trina: YOU ARE BEYOND AWESOME! She dealt with a difficult person, professionally and expertly!
Large facility and clean. Robin was very helpful and patient. Very pleased!
Tina was extremely helpful with our move in!!! THANK YOU!
Tina was awesome
When I rented the unit a lady name Trena assisted me with my paperwork and she was extremely precise, sufficient, understanding and met my needs. I would recommend that you come see Trena for your storage needs she will take very good care of you. Everything was extremely great. This is my second day of moving in and Trena has taken care of my every need. She is an absolute asset to the company. Thank you, Trena for everything that you do and have done. We are family not by blood but by relationship. 😃
Always very professional staff, trena and cynthia always are there to help and answer any questions. Never had a problem.
Trena thank you very helpful
Teena W. was very helpful, patient and professional in working with me to rent a unit! I would highly recommend Trena W. and Public Storage to anyone looking to rent a storage unit! Thanks Trena!!
Robin and Trena at Public storage are so friends and provide great customer service ! Had no problems with this storage unit !
Ms Robin and trina we very helpful and informative great experience
Great knowledge and informative. Trena and Robin greeted me with a great smile. The prices and the specials are a win. Thank you for your professionalism and great customer service!!!
Trena and Robin are wonderful! They made my Public Storage experience wonderful!
I rented a unit at this location for 9 months and I Love how clean it always is, Love that they have 6 flat carts for use on the property. Staff is continually checking area out, I have to thank Trena and Mike especially, I forgot to put my lock on the unit and I was notified immediately upon them seeing it and it was secured until I arrived.
All you would expect from a quality storage facility, with room to spare!
Great service and great help from Ruby and Tina. Excellent customer service!!!
Tina and Ruby did a great job getting us situated in our new unit and helping get us the best price possible. We were able to get into our unit right away. Thanks ladies for terrific customer service on a Sunday afternoon.
Ruby and Tina were super helpful in checking me in, showing me my unit and going over all the details of my lease and payments ! Answered questions happily and patiently! Super friendly :)
Trena and Robin has excellent customer service.
Robin and Trina were the best and even made me laugh on a sad day. Thanks for your help.
Robin did a great job getting our storage unit quick! She was very friendly also! Trena remembered us from our previous experience here over a year ago! These ladies are great!
Robin is such a great asset to your team! She is amazing and sweet. Great customer service on her part always!!! 10/10 stars seriously!
I actually had a really good experience with Robin at this Public Storage facility. She hit all of the points and was very nice and patient. I give her 5 stars all of the way.
Excellent! Robin and Trena were very kind and accommodating during my difficult move. They went above and beyond expected customer service. Thanks!
Trena is always real friendly and quick
Trena is always warm & welcoming, and always remembers our names. Check them out!
5 Stars for everything - Price, on site team, location, etc.
Trena and John helped me get settled in quite a while ago, I think it was either the first week or month of being open. They were so so nice and professional, just made everything so easy. A few years later, I'm out of work right now and having a hard time affording the monthly fee. Well someone on the phone tells me that if I move out of my storage unit on the first floor and move to one above, it will decrease the charge by about 2/3. So I moved my stuff from the 1st floor to the 3rd floor with the help of John, he got me all set up and looked carefully at my payments and found that I didn't have to pay additional for the change. He was great. Great staff at this location. Also very very clean.
Trina was great show me everything and made sure I understand how everything work 5 star performance I'm giving her
My girlfriend was feeling sick so we missed our noon appointment. The staff was flexible with us and Mallory accommodated my tardiness and took great care of us.
Love the company I was in a bit of a bind and with the help of the wonderful mr Mike I was able to get my storage at the lowest rate possible thanks a billion
I highly recommend this location! Trena is always friendly and helpful. The property is always clean and secure. Best storage facility in the area!
Robin has great customer service !
Robin was very friendly and helpful!
Amazingly, friendly staff! Clean space and well kept.
Great customer service! Mallory & Trena we’re both great! Thank you!
Clean facilities, surprisingly friendly staff, trustworthy brand. Just beware of the "$1/first month" ad; there are a lot of added fees.
Ms Trena & Mallory is very nice and always helpful when I go into the building to make a payment or get stuff out my storage. Great service.
Stellar performance by Ms Mallory and Ms Trena
The associates are ALWAYS so helpful especially Trina and Mallory. This location is always so clean and maintained. I wouldn't want to store my stuff anywhere else.
Haven’t been to my storage unit in awhile since my sister passed away. The staff and especially Trena where amazing helping me locate my unit and getting all information updated. Public storage makes life and storage easier when you have excellent customer service. You guys are the best and thanks for everything.
Trena and Mallory helped out a lot and made me feel very comfortable with my choice of unit. Also showed me the ones i wanted to look at. Good people !
Trena is such a sweet person. I've only seen and talked to her twice but she is such a big help. Thank you so much, I love coming here because she makes wirk for me easy!
Great customer service.
She si good work .. tremast Mallory..
Trena!!! Like always is a great person to talk to! Amazing human supportive and caring! Wonderful customer service! I love the experience with this business specially with the outstanding staff specially Trena!
Clean location and friendly staff. Reasonable prices.
Ms.Trena was an absolute godsend to me. I had already booked and paid for a storage unit and came across this store with amazing pricing and decided to check it out. She greeted me with so much warmth and showed me the units I was interested in. I went back to the other place and was able to cancel my contract and came straight back to Ms. Trena and Ms. Robin and they took great care of me. The entire experience was great, welcoming, and quick. The facility is very well kept and managed. I would highly recommend this place and staff like Ms.Trena to anyone in my own family.
Had a great experience setting up our storage yesterday. Anne was very thoughtful and helpful giving us guidance on how to best protect our family photos and memorabilia as we travel the world. Very clean, secure facility with pleasant, caring and knowledgeable staff.
My experience with this Public Storage was amazing. Customer Service was wonderful.Terna was my service rep. and she was very caring and helpful. She gave clear and concise information, and made me feel very comfortable. I was blessed by all of it. I just moved out and the experience was again great. My items were in good shape, just the way I left them. Thanks to Joy, Vicky and Trena. If needed I will return to this facility.
GREAT CUSTERMER SERVIS. Jordan and Robin were outstanding and promt in my need of help. I recondmend this place to anyone.
Vickie and Ruby were very helpful abd knowledgeable. They went avove and beyond to assist me with getting a new unit.
Robin, Trena, Jordan....what an awesome team!!! It's good when you're doing business and all laughing along the way. Tina, new, a little overbearing but got the job done.
Great place to store your stuff. Extremely friendly staff. Trena, Robin and Jordan always greet you with a smile. Thank you ladies.
Robin gave amazing customer service!
Robin, Jordan, Trena are awesome provided excellent service and are just excellent
This location was nice and I was greeted when I came in by Robin was very helpful. I will be coming back and recommend this location to a friend
Rubio & Vickie were extremely helpful thank you guys
Trina & Robin were so great! Thank you for all the help ladies yall are the best!!
Trena and Robin are always super helpful and personal. Whenever I have questions they are very knowledgeable and work very quickly
I went in to inquire about a storage unit the customer service I received was incredible , the staff was very informative and generous .. If you stop by ask for Robin,Trena, or Jordan . You will not be disappointed!!!
Robin, Trena and Jordan were all wonderful ladies. They were more than helpful and accommodating in providing a unit close to the elevators for an elderly veteran. The facilities are clean. They were very busy that Saturday I moved the stuff in. Busy to me shows a good sign of a good reputation and business. I highly recommend this place on Owen-Tech Blvd off I35, south of Wells Branch.
Trena and Robin are very nice to work with. They answered all my questions and were a pleasure to talk to. The space fits my needs and is convenient.
Robin, Trina, and Joy are AMAZING and very helpful . This is my 2nd time coming to this location. Thanks you ladies r amazing
The ladies at the storage where great. Thank you Trena, Robin, and Jordan
I had an AWESOME experience at Public Storage. The customer service staff members (Robin, Trina, and Joy) was very knowledgeable about the facility, the difference storage units, and the prices. It made my process of getting a storage unit a smooth and quick process. I would definitely recommend this storage facility for my friends and family.
She helped me with my access code, and was very easy to talk to and pkeasant attitude. Great service Trena. The company is good to have you on there team.
I would like to start by saying that since the first day I came in to rent a storage. I was impressed by the cleanliness and how professional and courteous I was treated. I was greeted by Trena who has been very helpful without hesitation. Has always helped with any questions or suggestions and I've always gotten the same treatment by the rest of the staff. I'm getting close to the end of my rental but if I ever need them again I'm definitely going out of my way to to come to this location. Thank you Trena and team....
Great service. Fully recommend with Rene, Cody and Ruby.
I had an amazing, quick, informative experience. The women here are really nice and had me in and out with no issues. I love their sense of humor. I would DEFINITELY recommend this location.
Hello my name is Larry. I just got through renting a unit on the third floor from 3 professional. Robin Trena and Jordan were very helpful in explaining the process to me it made me feel welcome. The process was simple easy they walked me through it I was in and out in no time flat
Robin and Jordan were great!
Robin was very professional, courteous and assured all our needs were met.
Robin.trena.jordan we're very helpful with this experience and they made sure I had the perfect storage space for the room I had and the perfect prize for what I needed thank you
Amazing storage units and even better employees. Ruby is the absolute best!! I highly recommend you go just for her!! she is a very good at her job, super kind and helpful!!
Spectacular customer service from Robin and Ruby! I moved here to Texas from California and I need a storage to store my belongings:( So A friend of mines told me about public storage and how helpful they were! And it was in and out what A joy Hooray!!!
Great customer service from Zaida.
Jordin, Trina, Robin and Cody were all Amazing since the moment I walked in. Jordin called me to see what time I would be stopping by and even helped me move my dresser of my truck later on. Everyone greeted me by name when I walked in. They were all so friendly and made sure I had everything I needed. I was so happy I choose this location afterwards. They even made sure my authorized person to inter my unit knew the code and had her own card when she showed up with me. Truly went above and beyond
Wonderful service, really nice people, Trena, Cody, Jordan and Robin...
This public storage was the most friendliest bunch of folks as well as helpful people I have ever encountered in the moving industry. They made out job ten times easier. Thank you so much for your consistent great customer service. Thank you Trena, Jordan, Cody and Robin. Y’all are the best.
Excellent service from Trena, Jordan, Cody, and Robin. Highly recommend this location for public storage.
This place is Affordable,clean and the staff are always friendly,very welcoming would highly recommend to anyone I called several other storage units before here prices outrageously high for size unit I needed. Thanks Trena and Robin for your services😉
Amazing customer service especially from the ladies in the office specifically Trena
I’ve used this storage facility for 3 years now and am always happy with the building, grounds, and staff. I’ve moved units 3 times now based off of my needs and Trena is always great to deal with. She’s friendly and really knows her stuff. I recommend this storage place if you’re looking for one.
Robin and Trina were patience with us and very understanding. Thank you
Ms. Trena and Ms. Robin provided me with absolute stellar customer service! I highly recommend this location.
Teena, Robin, manager on site. EXCELLENT SERVICE WITH A SMILE AND WITH THE SYSTEM DOWN, THEY HANDLED IT VERY PROFESSIONAL!!! AWES ONE JOB!!
Great place and location Trina is awesome!!
My experience with public storage has been absolutely amazing, the customer service I had with Robin and Trina was superb, very friendly and polite! The storage unit is very clean and the pricing is perfect! I would recommend anyone to this location if they’re looking to place their belongings in a safe clean environment! They really do care :-)
Teena, Tina and Robin have great customer service. The facility is joyful made us feel like we were at home and it's so clean makes you feel your items are secure, clean and more we are happy to have our items stored here.
Trina, Tina, Robin. Great customer service. Very help Tina.
Had the most excellent experience with Trena and Robin! Professional, friendly, and even willing to stay a little late to make sure I booked my unit and was settled in. Love these ladies! The complex is also brand spanking new with the most unexpected gorgeous view. Definitely my best experience yet!
Always appreciate the great service here! Trena and Robin are the best!
just now Trena provides us with superb customer service today. She was very knowledgeable and friendly. Tina and Robin were also nice and immediately greeted us! Keep up the great work ladies!!
Love ! Love! Love! ....the staff and how clean they keep the facility!!!! Thank you for all your help ++Trena & Sharon++
Excellent customer service both Trena, and Robin. Thank you very much
Trena, Tina and Ruby were friendly and extremely helpful!!!
Best experience with this public storage and best customer service skills at this location especially Tina. She definitely deserves Good ratings for her excellent services and friendliness towards her customers. Keep up the good work. The storages are always clean, kept safe and secure and it is always climate controlled. I recommend this public storage to anyone in the area looking for a unit to store they're belongings to for a good while.
Trena, Tina, Robin, and Ruby were amazing today. The service was awesome and they got me in and out very quickly with the storage unit that I needed! Thank you ladies!
I was upset that PS has drastically gone up on their prices especially since I've been a customer of over 10yrs but I must say the two young ladies McKenze and Kenya at this location were so helpful on my move out that i forgot about being mad. Their customer service was organic and natural, it was such a pleasure to have them there, this location is A1 with me. I hope higher ups in the company notice the hardwork these two young ladies give and appreciate people like them helping PS run smoothly.
I have used this storage here on Owen Tech for over 2 years and Trena has been here the whole time she's a great manager and person. I highly recommend THIS public storage location to anyone.
Trena, Tina, & Robin are the friendliest and best to work with. Great customer service, couldn’t ask for more!
Ms Robin and Ms Trena were really great. I loved their energy they were very helpful and made my check-in a breeze!!!
Purchased my first storage unit today! Trena and Robin were EXTREMELY helpful and funny! 29223 Austin!
Amazed how consistent the positive vibes the staff give. We had the pleasure of Tina and Trina help us with any questions we may have with a genuine smile.
Trena was polite, professional and understanding the whole crew was awsome. I was in and out like flash Came back 2019 Tina, Trina and Robin were very helpful and helped me with my kiddo while there. I love the atmosphere, by far my favorite storage.
The public storage on Owens tech blvd in Austin TX is amazing. Trena, Tina and Robin are very good employees. They make everyone feel at home. They're good people.
Tina awesome service and customer service!
They were very good on helping me selecting a storage unit I would recommend then to everyone
Trena is an assest to your company. She has consistently been helpful, friendly and courteous. Her warm smile and bubbly laughter is welcoming. And she is extremely knowledgeable about all things concerned.
Trena, Tina, And Robin were great. Quick, entertaining, and very friendly. Found me without any info on hand...paid my bill and was out within 2 minutes. Thanks ladies!
Tina & Trina & Robin very grate nice & helpful staff nice clean place
Great place clean
The staff at the Owen-Tech location are absolutely wonderful. You can tell that Trena takes pride in making their customers feel welcome; she is attentive, patient, and thorough. The rest of the team is equally helpful, and McKenzie was very accommodating when I changed my move-in date twice. It is a well maintained and secure facility and I would easily recommend it to others.
Trena is one of the many people that are rare in this business. She rented a storage space to me and I came in needing just a space but ended up getting a hug, counseling, and a good nurturing word that made me want to stay longer after renting the space. Trena is a asset to the company and I appreciate her so much. Mostly for her taking time to listen to my needs. By the time I left I felt luke she was a friend
Really sweet place to work with. Staff is fantastic! Trena, Close, Tina, Susan...excellent service!!! Back again and Trina, Robin, Ruby and McKenzie make the most friendly, honest and professional team! Love you guys, you're like family!
Trena is the best. She explain your bills and help you with a smile on her face
Clean and organized, good atmosphere, thank you very much Tina for the excellent attention
Trena and Ruby were great and had excellent customer service
Trina, Sharon, Ruby, Alex are ALL(!) AWESOME PEOPLE(!)...this place is ALWAYS CLEAN(!)...ALWAYS IN ORDER(!)...and I have stored my stuff successfully and TROUBLE FREE(!) FOR YEARS(!)...you just CANNOT(!) get a better team of GREAT PEOPLE(!)and Excellent Customer Service(!) than this fantastic facility provides(!)... GET YOUR STUFF IN HERE NOW(!)...and you won't be disappointed(!)...lol*
My experience with Public Storage was great. The sales associate Trena was very professional and kind.Trena explained everything to the T and made sure I understood what I was getting. I would highly recommend this storage.
My experience with public storage has been excellent!! I’m very happy with Trena and her customer service. I was welcomed and made important from start to finish. Sadly this is very rare to find. She is a star!! 5 Stars. The building was clean and fresh inside and out. The dial pad appreciates your business with a welcome by your name personally. I smiled :). They have roller carts gratis for customers convenience. The elevator has surveillance. After that your on your own or I would say it was perfect. I would definitely recommend getting your storage with Public. I’m a Happy customer
I had a wonderful experience from start to finish with this location and HIGHLY recommend renting from there! If you're doing the 1 month, you have to make sure you have your things out of there by the month's end, and personally I'd do it the day before as they will likely do their walk-through early in the day to see who still has items in their storage and who doesn't. If you do it on the day-of, you might not have your items out in time and therefore are charged extra.
Sharon was super helpful and amazing! I would definitely recommend this place :) Thanks Sharon
Sharon was the individual that helped us during our visit. She was very helpful and sweet.
Sharon very sweet funny and knowledgeable of her job.
Sharon was friendly and helpful!
Amazing customer service skills. John and Sharon were extremely helpful. This place is clean, smells great.
Sharon was very helpful and had great customer service.
Super clean and great staff - Trena has been great.
Love the friendliness of Trena. She made sure we had the right size unit and etc.
I am a repeat who is moving to Geoegia and I want to jeep my items here with Mrs Trena and her team. Thank you again for your excellent service. Your awesome.
Public storage has the best prices and the best staff. Great experience. Thank you Tarie!
Tina did an excellent job.
Staff is fantastic. Very helpful. Tina and Trena are excellent at what they do
Thank you Tina. You are a delight, very pleasent and helpful.
Great people and awesome customer service I would recommend this place to anyone that needs to store anything.
Trena, Ruby and Tina have exceptional customer service. Best storage place I've been!!!
DO NOT REVIEW until you’re out of the storage unit! You’ll know why they’re so persistent on asking for a 5 star review! MAKE SURE you’re out by the end of the month or you’ll be charged for a full month as no prorating is given! Chloe did NOT clarify this at all when I rented the unit for 1 month. I will say they are very great at getting you in & customer service is wonderful when you get in! Totally different story when you get out, no flexibility no way to pay for 3 days. Management will not budge & it’s a complete waste of money. Don’t fall for the 1 month free, NOTHING is free. There’s also a $24 administration fee when getting into your unit & a $20 lock! Buy it on amazon for $10 & save yourself some money. Would not recommend this facility at all. They nickel & dime you!
Tema and John are always so helpful and friendly. Love the convenience and security of this storage facility. They’re Amazing and I would recommend this facility to anyone looking!!
Tina and Trena have gold star rating for customer service!
Trena and Tina are amazing. They help you in very way is possible. Great experience Ladies thank you once again.
Tina is great! She is warm and inviting and so informative. I choose to stop in and say hello when I’m coming and going from my unit! Kudos to her! Her co-workers are funny too. Awesome staff!
Had to find a storage last minute and caught them 25 min before they closed. Trena and the other wonderful lady at the front desk ( sorry I forgot her name ) were great . She explained everything and got me the storage unit I needed. I will rent from them again in the future they were awesome..👍👍😁😁💯💯
Trena and her staff was a pleasure to work with and very professional
My family and I needed a last minute Storage unit ,and luckily we came across John who was very professional over the phone and in person. He explained the process to me, and the price ranges. He was very kind, and I felt relived knowing that my stuff would be safe and secure. Not to mention, the building is very clean and organized.
Ask for Trena when you go! Easy to talk to, she remembers your name, and always willing to help where she can.
I want to give a shoutout to Trena, every time I come in to the location we seem to cross paths. She is always extremely friendly and helpful if I need anything. Units are as advertised. Clean, safe and climate controlled. I've been with this location for several months and have never had an issue. Thank you Trena and staff.
Got a storage locker to accommodate my property. Sharon and Tarie were amazing during this and I highly recommend them and this facility
The service at this facility was excellent and professionally expedited for my convenience I'm sure. Tina,Trina,Chloe,&Susan are keepers.
Clean facilities with restroom on site. Friendly staff and manager. I would recommend this location to others.
Tina — you are just awesome and kind - thank u so much for your service:)
Clean, very good customer service, accessable dollies, clean restrooms, I rented the very large unit and it wasn't even full.. elevator helped make it smooth. Thanks so much PS
I am a current customer and I came to inquire about a bigger unit, I walked in and there was Tina. She greeted me with a smile and said how may I help you? I told her what I was wanting to do and then here comes Trena. So we all three put our heads together and Trena and I went to look at my current unit and she showed me how to condense and stack all my boxes to make room for new items that I was going to be storing. Coming to public storage, walking into the rental office seeing these two girls, is a ray of sunshine. #ilovemypublicstorage
Tina handle me fast and efficiently
Very clean, spacious, and friendly environment, great customer service. Tina was awesome in helping me in all my needs as far as the unit is concerned. I encourage people around to patronize their storage facility.
Great place clean and good people.
Great location, easy and secured access. This bldg is so clean and smells fresh as soon as you walk through the door.. Not to mention Trena and her staff are awesome!! I highly recommend this location for all/any storage needs.
Great place!! Fast service!!
AMAZING STAFF AND EXPERIENCE!!! Need I say more...?
Competitive prices. Friendly staff. Ease of access. Great location. Clean units and premises. Move in is straight forward enough and the manager here is pretty great. Dont see a need to go anywhere else. You can usually get a great move-in deal online, so I'd advise checking online first before reserving a space in person. Update 04/26/19 If we could give this place 10 stars we would. SUPER accommodating. We needed to store a pod on the premises which we took longer than expected unloading and the manager and staff were super awesome about it, extremely accommodating and helpful. LOVE this place.
This is a great facility. Not only does Trena keep it clean an inviting, but she makes sure you have the answers to any questions you have, and helps you any way she can.
Great customer service! I was in and out quickly and Trena explained everything very thoroughly. Highly recommend this place!
What a good experience!!!! The facility is super clean and the staff so friendly and accommodating. If you need a storage unit....this is the place to go!!!!
Great customer service, always nice and clean
Thank you so much to Trena for helping me get a storage unit. Very friendly and helpful service.
Tina was very professional, knowledgeable, friendly and had great customer service.
Such nice customer service given by Tina...very friendly and helpful. Also, Trena is super nice and welcoming. The location is very clean.
Trena and John, Service is exceptional at sharing the information , very helpful. I kept my stuff for almost an year and I'm very surprised that a very little dust on the items though I didnt cover up much .. I truly recommend this location and it's a 5 star service Thanks RJ
I love this location I have been coming here for the past 3 years. The staff is amazing and they are so nice and helpful. If you ever need to come here just ask for cathy. She's a very nice lady she will take care of you.
Really clean. Great staff. Good prices. Easy to use. Good security and lighting.
Great location and really nice facility. Tarie and John were extremely helpful getting me setup and the price was super reasonable!
Rented a storage unit this morning and John was very knowledgeable about his job and very kind. I would definitely recommend this Location.
Trena has Excellent People and Customer Skills. She was very accommodating and every informative to our questions.She has Great Attitude to joke around with!
Trena and John were extremely helpful and informative. They helped me to have a smoother move. I really do love the units and facility, it is very clean and nice.
John has been so awesome in assisting us regarding getting our storage. He is very informative and friendly and always very professional anytime we interact with him. He is the reason I drove out of my way to come to this location even though there are other locations closer to where I live. Thanks John for such an excellent experience!
Have rented at this location before. Always clean and the staff is very personable. Great Customer service from Yesenia and John. John even remembered me from before and it had been at least 6 months since we had last rented.
Trena, was very helpful and made selecting my unit easy! Thank you for everything!
My husband and I have been renting a 5x10 and just upgraded to a 10x20 to prepare for a big move. We had the help of Trena (property manager), Yesenia and Tina. All 3 are wonderful, especially Trena and Yesenia! If you want your stuff to be safe and clean, seriously go here. I've seen storage places that are really scary. This is nothing like that. These are temp controlled and very very clean. Even the bathrooms are clean. I love that I don't have to worry about my stuff while my house is on the market.
Excellent customer service!!! Trina especially has been awesome, but everyone has always been helpful
Trena and John provide exceptional custom service every time I come in. The facility is impeccably clean and the friendly helpful service makes me happy I chose this location for my storage needs.
Trena and tarie we're super sweet and super helpful
Our suitcase blew away today while we were loading the carts to bring stuff to the storage unit. We asked Trina at the desk if she had seen it , at that time she had not. We had a lot to unload and we super sad we lost or had a brand new suitcase stolen. As we are still loading, we look up and Trina is there with our suitcase !!! She says she was on her way home, quite a few miles from the storage building, a customer had called her saying they found a suitcase by the dumpster! She drives back to deliver it to us !! We appreciate that extra effort sooooo much !!! Thank you Trina - beyond excellent customer service !!
Trena is the BEST!!! I've been using Public Storage for years and always this location. Love this place and the staff and won't use anyone else.
The friendly service and information provided is great. Trena is very helpful and accommodating. I recommend this place for all your storage needs!
Awesome place! Great customer service! TRENA IS THE BEST!!!!
Going through a difficult life transition, this was easy to set up, and access, and took some of that stress away
I would give this place no stars if I could.The manager Trina would cut my lock when I was late and charge $20 to replace it everytime. I notice someone had been going thru my stuff after they locked unit. I think she goes into people units to see what they have hoping to get her family to buy there things at auctions. There was an issue with my daughters where she Drove my daughter to her House! I felt she didnt have a right to get involve and law enforcement should have been called! Stick to being storage manager not a case manager!
Public storage on Owen tech Blvd is the best location to go to. The Property Manager Trina is the most greatest and trustworthy person ever to help out. Trina takes her job to the next level and is beyond professional. She is extremely polite and most importantly she cares about others. Trina also keeps this location clean and makes sure that everyone is more than satisfied. Trina not only does her job but she takes the time to get to know her customers and grow a great friendly relationship. I so definitely recommend Public storage at Owen Tech and speak with The Property Manager Trina, she will take great care of you and your belongings!!!!!
1st and foremost, Trena and Kim are AMAZING. When my wife and I moved back home from Portland, OR, our van broke down (our travelling storage unit - ha!), and we were unable to make it to the unit we reserved. It seemed like I called Trena everyday to reschedule a time to go over the unit in person. She was super flexible and thanked ME for giving them a heads up. We originally booked a 6x6 and when she showed us the unit, it was too small. We were worried about getting a larger unit due to price, but she worked with us to find a bigger unit that fit our needs and the pricing was excellent. Kim called us at the beginning of the month to remind us that payment was due, which was super helpful since I couldn't figure out how to use the online portal. I highly recommend this Public Storage location. It's easy to find, not a lot of traffic, the A/C is great, very clean, lots of dollies, high security (both elevators have video cameras in it and they can see everything from the front desk which makes me feel safe). 5 stars, ALL DAY! Thanks, Trena & Kim!
Mrs. Trena helped me every step of the way through the process!! She was extremely knowledgeable, she showed me everything that I would be using in the facility and how everything works! Her customer service was off the charts! She deserves recognition because she made me feel very welcomed, safe and comfortable! I will be highly recommending Mrs. Trena at the Owen Tech location to anyone that’s moving! Thank you again Mrs. Trena.
I have rented here twice and both times I have had excellent service from all the personnel. They are friendly, personable and eager to help at any request. I highly recommend this facility for storage needs. I just finished my rental time with them and I have to say that nothing changed from start to finish in regards to the level of service or cleanliness I first wrote about - which was all excellent, all the time. Staff is fantastic, friendly, and you definitely get a good deal here at this location. I have used a variety of storage units over the years; this one has been top notch!
Friendly and helpful staff. Very Clean facility. Easy to make online payments and convenient autopay option. I wouldn't give a 5 star rating due to the frequent price increases. I went from $72 for a 10x10 at move in, then within a couple months the rate jumped to $80. Then $85. By my last month (I was there for 18 months), then final billing was up to $97. There should be more price protection for longer term customers.
A BIG BIG THANK YOU to John, Yrena and Bill for helping us out on the great deals at this location. You guys are the best!
Terrible customer service. Avoid this place if you can.
My experience here at Public Storage since I first opened a Unit here has been exceptional. Trena and her team has been nothing but helpful. It’s always a great atmosphere, clean smelling, and looking environment each time I come in. I recommend using this storage location because they are very helpful and always friendly and able to answer your questions. You will truly feel welcomed. Thank you so much for everything you have done for me!!!💕💖❤️🦋🌸
This was my first experience getting a storage unit and the customer service I received was excellent. When I walked in I was greeted by the manager Trena and the front desk Yesenia. They were both happy and smiling and sounded ecstatic to be a hand
Teena and Yesenia were of great help, very knowledgeable.The facility is clean and well keep. The entire process was easy and fast.
Best storage facility I’ve ever rented from. Spacious, super clean, and great rates, but most important of all is the kind and helpful staff.
I went to this location on Sunday the 12th and Lane was working. He was very helpful and knowledgeable. He was able to answer all my questions! :)
Employees r great clean ESTABLISHMENT
Had a great experience and a little fun when I came to procure a unit with this facility. Trena and John greeted me as soon as I walked in then proceeded to make my time in the office splended. Thank you guys for making my friday easier.
cynthia is very friendly and this location is very clean and professional
Facility is well-kept and staff is awesome. Trena & Kala are the best!
Location is convenient and facility is clean and well kept. I feel safe going there and belonging are secure. Trena is always friendly and helpful for all my needs.
My husband, and I rented from here, and had nothing but good honest help from everyone!! BUT John was by far the greatest help of all. He went above, and beyond to make sure we got out of there before the first of the month. We're forever grateful for him, and if we need another place to put our stuff WE WILL be using this location! Thanks John! YOU DA MAN!
I have to brag on John. He made a unit transfer a breeze this morning and went above and beyond his duties to make sure everything went smoothly for me. He personally helped me lift a couple of items onto my cart that I would have never managed by myself. Someone give this man a raise!
Excellent rates, great for month to month lease. Extremely clean and had large, easy access loading area. Efficient and helpful staff. Trena was specifically helpful and super friendly!
Great facilities, reasonable prices and very friendly staff. It was a pleasure working with Trena in the office - thank you for all your help!
The facility is always clean and the staff have all been friendly and helpful. I would especially like to mention John who went out of his way to help me get the perfect unit for my needs (and budget!). EDIT 7/18 We just cleaned out our space and I would also like to mention Trena who has been so great every time I've seen her. Thank you.
I got a unit a few days ago and Trena the manager answered everything I needed answered. Very professional, and relational and personal with me. She is a HUGE asset to the company. Thanks for having listening ear.
The facility is right on I-35. Feels extremely safe. The staff (Kala, Layla) made me feel welcome right from the beginning and extremely helpful. Everything was advertised. Highly recommend this unit.
Well, we were moving and the POD of all things did not have enough room for our home as it had advertised. We were left to find a storage place to fill the remaining items, but wanted it to be climate controlled. Off of a whim we chose Public Storage off Owen Tech next to the IHOP.....BEST decision EVER! With all the stress the staff has been incredibly understanding and easy to communicate with. The contracts are legible and my questions were answered as if they had always worked for the company. Being a marketing director customer service is a HUGE pet peeve of mine especially in an age when everyone is too busy looking down at their devices to bother looking up at what's in front of them. I cannot believe we got so lucky to find such a great place with even greater people who work there. Kudos to you John and Tiana for taking the time you certainly did not have to provide, but did.
Me and my room mate have been sharing a unit at this public storage for over 6mons now. EVERY time I stop by TRINA is always the biggest help, she has non stop taking such good care of me from calling and letting us know about up and comming changes to always keeping tabs on the property i stay out of town so have her eyes on the place gives me a relief. she is THE BEST thank u Trina u may not know just how much of help you truly have been.. I REALLY appreciate it!
Love Public Storage! Always a clean and safe environment. Staff is always pleasant and helpful! Restroom are always clean and available when you need them! Miss Trena Rock 🤙🏾
very good service. Very polite and knowledgeable of the space. Everything is clean and nice and organized. The check in process was very smooth and quick. I highly recommend.
I had a storage unit here for over a year and was always helped by Trena. She was wonderful- so friendly and helpful. The facility is clean and well-kept. I would definitely use this public storage location if I need to store stuff again!
I love having my storage unit here. Kala makes sure if I need any kind of help she is there! I would def recommend this place to everyone I know! It's always clean also!
Clean and affordable.
Great experience and wonderful staff!!
I've used storage lockers before and never had quality service. The property manager was very informative and very personable. As I was leaving I observed how she interacted with other clients and how she knew them by name. That was impressionable and I'd highly recommend this public storage location. I left without a question or a worry.
I had the most great experience with John and trena , they were extremely nice and helpful , John was very touched when I told him my husband passed and I need a storage for my things , it’s a great customer service.
Second time using this location and it’s still great. Clean, low pricing and great staff. I reserved the wrong size and John, Trena and newcomer Emilio were fantastic to work with me to get the correct dimensions for the best price. Highly recommended!
Great price. Super clean facility and friendly staff. John was extremely informative and helpful! Highly recommended.
Well maintained facility, very clean
Trena is amazing and extremely helpful, she was able to get us a great price and the unit is so huge!!! We love it!!!!!
Trena is amazing everytime I come in she is so friendly and helpful I always have a pleasant experience
Pros: John and Trena are awesome!!!! Very very friendly and helpful. Moving is always stressful, but they are exactly the kind of people you want to work with when moving in and out of a storage facility - they brighten the mood. Also, the office smells fantastic and the bathrooms are super clean!! So my 5 stars are for them. Cons: For corporate, not the location employees. Our unit rent has raised the maximum amount every 6 months as allowed and is a “maybe” in the contract, and that’s frustrating. Paying a large amount already (on time every time) it would be nice to not feel so take advantage of just because they can.
Was happy at move in yes i was behind not even a hole 30 days i spoke with a gentleman and we discussed that if i didnt pay by monday they would cut my lock then so i payed sunday and still recieved a cut lock now they are making me pay 20 for a new lock when all i simply need is to empty my lovker i wont need the lock and its not a new month yet so y do i have to pay 20 for a new lock i wont even need? Worst ever storage experience never recomend
Rude employee bad customer service. Demanding to make an appointment when that's not required. They suck ass.
Incredible experience. Staff was extremely friendly and very transparent. Answered all questions before they could even be asked. Facility is very clean and security is a high priority. John and Trena are very professional, polite, and friendly! Thank you so much much for such an awesome experience!
Everyone at this location is super friendly and professional! The property is quite tidy and the prices are great. Do yourself a favor and rent here!!
Clean, polite & professional
Location very clean and manager trena very kind and friendly
Trena and Kala are the best! They saved me time and money!
Amazing service and nice and clean
Clean spacious place with friendly people
Great convienant place! Clean and safe! John Ron and Kayla are the niceest people! Im confident storing my belongings here without a doubt!
Very clean and well lit. I came by to move to a smaller unit today. I got to the office about 5 minutes late. The wonderful manager miss Trena had so much patience with us.Even though she was running a little late for her own appointment elsewhere, she stayed behind to get everything squared away. We've been here for over a year and every staff member has been courteous, pleasant, and kind.
Absolutely a great experience from the minute I arrived I was welcomed by Mrs. Trena. She was very nice and friendly, not to mention how helpful she was. She met all my needs and answered all my questions. Very content with Publuc Storage.
Can to help mom move things in storage place was nice and clean staff very pleasant I will get storage from there in future
Love Ms. Trena she is a sweetheart and is always so personable and welcoming!
I am happy to have come across this Public Storage. It’s a clean facility and the employees are super friendly; after a few visits, the staff remembered my name. Thanks John, Kala and Trena! :)
We've been storing our stuff here for over a year now and we can't complain. Despite the way some people treat the place (leaving behind their garbage..) it's always picked up and clean while staff is there. I can happily report I've never seen a bug! It's a bit more expensive than other places, especially after our new customer rate wore off, but that's not enough to make us think about switching.
Awesome team. Friendly. Made the process very easy to move in. Tina runs a very clean nice polite place. Will deffinatly do more business in the future.
I love this place,
John in office is wonderful! Nice quiet place, very clean. Wish hours of gate access is longer. Make sure if you need a cart to do so during regular hours.
First and foremost, John is amazing and is as professional as anyone I've ever dealt with. He is also really nice. There was nothing to complain about from start to finish. I would recommend this business, and more importantly, their personnel, to anyone that needs a super clean, super professional storage faciility >
Trena/ kala/ JOHN THEY HAVE BEEN VERY HELPFUL WHEN U ASK THEM TO DO SOMETHING Y'ALL KEEP UP THE GREAT WORK ALSO IT'S A VERY CLRAN PLACE TOO PUT YOUR THINGS AT UNTIL YOU MOVE 😀
The staff are always courteous and friendly. My unit is elsewhere, but this one is convient to make my payment. I like dealing with people who make an effort to remember you.
Muy buen servicio, súper habambles
I am impressed with the level of knowledge and efficiency each representative has utilized managing my long standing account. I recommend the facility and management is Excellent..
Yesenia and Kala were very helpful in getting me all the info I needed and very helpful in getting me started.
Ironically we "bank" at another Public Storage location so-to-speak, but Kala at this location was so outstandingly helpful that we solved our problem doing a transfer at our own location and will work with a different property manager at the 12318 North MoPac location for our own administrative needs. This kind of support person is a rock star, she should be doing training at other locations in the Austin area.
This was the best storage unit we have every used! The service was great every time we were there! The area always clean and well kept!
This was the cleanest and friendliest place I have been. Trena was so friendly and helpful with my move out. I even left something in the parking lot and Trena searched for it and held it for me till I got back. I will definitely be using this storage facility again. I recommend to anyone needing a place to put their things!! 😁
I recently used this location to store items during a move. Trena and John were very knowledgeable about the units, recommendations on what size based on the amount I needed stored, and made the move out process very easy. They were very kind and friendly throught the time I used them, and I will definitely use this location again if needed in the future.
Hi this is a great, clean, safe facility. The staff was alway helpful and friendly. Trena in particular was very accommodating and helpful to me.
Place is clean, smells like home. Staff is very friendly and helpful. John in the front was so helpful. He understood mine and my husband Juniors situation and was able to help us get the best price. Definitely made us feel welcome. Its more 10 stars then 5 thats how wonderful it was.
Love it !! Great service!!! Great help! Thank you Ron and Trena !!
Trena is so helpful and made the process so easy!
This is the best Public Storage I have used to date. The customer service by John was excellent - very thorough and he walked me through all the steps of access, etc. It is super clean and well-supervised, as well as very, very secure. I greatly appreciate their attention to detail as well as John's friendly and attentive assistance. In addition, the price was very good. I strongly recommend this Public Storage. I am now moving and I have to say that I have been very impressed by this Public Storage all the way. I love that it is in an enclosed building so climate control is an automatic. It's kept very clean and right up to my moving time the staff was helpful. I happened to move while the effects of the hurricane were being felt in Austin. I ran into some issues and everyone was so helpful lending me what I needed to complete my move. Superb service and excellent price all the way through.
I've been using a storage unit with various companies throughout the years and these guys are hands down the best. John and his team went over and beyond helping me with my new unit. Even at the top floor, temps are cool and the place is very secure.
John at the Owen Tech location is fantastic. He is very helpful and informative and in my multiple encounters, goes above to make sure all of your needs are met.
Such a great storage experience! John was incredible to work with, explained everything perfectly and efficiently, and made the process as smooth as possible. Both John and Trena were wonderful to work with, and helped me to make sure I had everything I needed. The property is extremely clean and secure, and there is a person that lives close by that checks on the property 24/7. It is also convenient being right on I-35. The prices were better than anything else I found in Austin for the quality. Definitely would recommend!!
We made an online reservation from Austin, Texas for a unit but when we went and talked to Maya and Shironne, we decided to take 2 units at this location. Maya and Shironne were very helpful, polite and professional. They new very well the place and gave us great suggestions. We are very satisfied.
John and Trena were very professional and they had top notch customer service. Facility is very clean and during the busy time of the day there were plenty of hand carts for everyone. Thank you John and Trena for making this storage move less stressful!!
I am changing my review... The price went up on my unit without me receiving any time type of notice... When I talked to customer service they were very short.. Great staff. Trena was amazing
Very courteous and kind.
AMAZING PROFESSIONAL FACILITY! Staff is prompt, courteous and knowledgeable! Clean facility, clean restrooms, nice cool ac! This is a wonderful trust worthy location! Thankful we used Trena at the Owen Tech storage! She is the best!
This Is the best place to store your belonging! kala, trena, and john are wonderful and super friendly. they are very helpful.
Very nice place I like it!
cheaper than any other public storage, very clean& neat...((JOHN))his customer service is the best he's very helpful. recommended one
Great customer service, prices, and facilities. Trena understood what we needed and explained everything very clearly. She made suggestions, but wasn't pushy. She made the process of getting a new storage spot quick and enjoyable!
Great location, great price. I have to give a shout to the property manager, Trena. Trena was very friendly, professional and courteous. She made me feel welcomed and not just a person paying for a service. I have enjoyed my experience with public storage and the prices are reasonable.
My experience with public storage is on point! If I could give them 10 star I would! Trena the manager and John her relief manager is the bomb. Com! They are awesome!
It was fast and easy. They even got me the lowest price from online. John sure knows his stuff! The facility is very clean and secure!
Amazing! The wife and I were greeted with friendly smiles and Happy faces! The units were Clean and set up and access are easy. The best experience in storage Austin has to offer!
I had a great experience and found Ms. Williams and all the staff friendly, helpful, hospitable. I highly recommend anyone to use it.
Better response for "storage room "particular Tina Help me plus give all require information Good job Tona
Price, location, climate control n employees r perfect. Kim Trena & John r nice polite n friendly. I recommend this location 100%
The staff member Kim was knowledgeable and pleasant to work with. Quick and painless!!! Price, location, service, security, and cleanliness is A+
The facility is very nice and clean. Prices are better than in comparable facilities in the area. Customer service is excellent - John spent a lot of time with me going through options and helping me to make the right choice (I ended up with a unit that suits my needs much better than the one I planned on originally). You can't go wrong with this facility.
The staff at Public Storage were friendly and gave great customer service. Facility is clean and organized. You cannot find a storage unit like this for the price. Would recommend them to anyone who is looking for a safe environment for themselves and their belongings.
John is awesome and he my new buddy and was very kind during what has been a miserable move
Trena was the greatest staff and she took care of and she has a beautiful smile plus fabulous customer service.
I had the pleasure of working with Trena at this location. She not only helped me get set up but she also helped me load in my queen sized mattress into my unit. I have rented storage units in the past and I've never received such extraordinary service from an employee like her. Thank you for being so nice and going above and beyond!
This facility is new and very clean. It was easy to get a large moving truck in and out. Pricing is good and the area is safe. The staff, Treena and Kim are great, very helpful and kind. A good place to store your belongings.
Service was great. I got a great deal by calling their customer service depth and shortly after Trena called me to confirm my appointment for the next day. I was running late but was given excellent service upon arrival by both Trena and Kim. Both ladies were wonderful & I had an excellent experience with them. Whenever I stopped by I was greeted warmly with thier smiles. Would definitely recommend them.
Great quick service. Very friendly atmosphere. Best prices around ^_^
The staff are very friendly and informative. Service was fast and painless. Location is very clean. You can tell the staff cares.
Great customer service very helpful and efficient employees. New facilities!
As transplants to Austin from Boston, MA, my husband and I were very glad we chose this particular storage facility. This facility is sparkling clean, has good security measures, and there were plenty of moving pallets! Trena and Kris, the people managing the property, were welcoming, competent and thoughtful. I highly recommend this facility.
The people at public storage are awesome Trina was like family every time I saw her she asked how my kids were I would definitely come back to this location if I needed storage!
Awesome service, easy and smooth rental process. I was helped by Tré, he was very professional and knowledgeable. I would highly recommend.
Trena, John, and Rakeem are awesome! They are friendly, professional, and knowledgeable! Check them out; you won't regret it!! 👍👍👍👍
Trina and her staff are wonderful. Accommodating, professional, and courteous!
I would like to say that the staff here are GREAT! They let me see the storage sizes I was looking to purchase and did not pressure me into renting the same day I looked at the unit which is what I really liked. They are located in a convenient area as well. I have rented from Public Storage before, but this experience was better! Thanks Trena! (I can not remember the other mans name 😢... But thanks too!)
The staff at this location are pure awesomeness! Bryce answered all our questions over the phone and walked me & my husband through the whole process. Then, we had to make a change to our reservation and Trena was so awesome and assisted us, very accommodating! Finally, when we went in to sign the paperwork John helped us out. He too was so awesome, courteous and very thorough! Bottom line, the staff here rock! The facility itself is great, very clean and conveniently located off IH-35!
The staff here is outstanding!! Very welcoming and instructional. Kim was the best, she made our transition into the unit see less and easy. Will be sending people here for all their storage needs. Thank you!!!
THE STAFF AT THIS PUBLIC STORAGE KRISTOPHER, JOHN AND TRENA ARE VERY RESPECTFUL AND PEOPLE FRIENDLY AND WERE A JOY TO WORK WITH WHEN I APPLIED AND EVENTUALLY GOT MY STORAGE SPACE. WITH RESPECT OF OTHER PLACES THAT I HAVE GOTTEN INFORMATION FROM THIS STORAGE FACILITY I FELT VERY COMFORTABLE WITH AND PURCHASED MY SPACE. I AM TOTALLY APPRECIATIVE OF KRIS, JOHN AND TRENA'S DUE DILLIGENCE IN HELPING ME SECURE MY STORAGE SPACE.
Very helpful staff
Very helpful. Helped me move an extremely heavy dresser.
Completely satisfied with the entire process. Everything was explained clearly and also demonstrated. Trena was very helpful and friendly. I would highly recommend working with Trena if you ever rent from here. I would recommend this location to anyone.
Great employees and clean storage. Good price and secure location..
The facility is extremely clean and well kept! The management and staff had some of the best costumer service I've experienced in a long time. Trena and Rakeem made sure everything was taken care of in such a timely manner and seemed happy to help. I would 100% return to this unit if I have to move again.
Very great place!!! Shoutout to my girl Trena for helping us out!
This location is wonderful, clean, and priced well. Everything we needed! Rakeem and Trena in the office are friendly and helpful. Would definitely use them again should we need storage in the future!
John and Kristopher where very helpful, also John took the time to explain to me space options and supplies that I might need.... This is a new convenient location!!!!
The customer service here is great!. I was asked questions to make sure i was getting the right fit storage for me. Overall experience great.
John and Mike are awesome. So helpful and thorough. There are phenomenal people. We know we'll be very well taken care of here.
Trena was super friendly, helpful, and very informative when I rented my storage unit. Always friendly staff and a perfect location. Kuddos
We have had a wonderful experience with Public Storage. What could have been an incredibly stress move turned out to be delightful. Trena genuinely cares about her customers, and you can count on her to meet you with a smile.
The Customer Service was excellent. This is my first experience with renting out an storage, the staff was very helpful , the building is IMMACULATE! A pleasant family orientate environment. Thanks Team. I highly recommend this storage location for a storage unit.
Trina and Isaac were great helping me get everything!
Excellent service. Clean, accessible facility. Trena, Kimberli, Rakeem, are knowledgeable, caring, enthusiastic. Very customer service oriented.
Trena is the best worker ever, very efficient, thorough and talkative. She went over the paperwork with me and asked if I had any questions about anything prior to leaving. Excellent customer service and worker. She's a jewel, a true keeper.
Rakeem and Trena were very helpful
I have been wirh public storage for a month and Trena is just amazingly irreplaceable. Showed me the unit. Good price. E cellent customer service. Go see her
This place is great. Very clean, friendly staff, and they make moving easy! I was a bit nervous when I came in to check in but the staff immediately made me feel welcomed and were very helpful. Check in was a breeze and KIM was so nice and helpful. She took me up to see my unit which I really appreciated or other wise I would have been lost. :) Great service and prices are great.
Trena, Kim, and Cindy were very helpful and friendly. They were so kind to help me with my newborn child also while showing the storage space. They are a very fun bunch to be around. Thanks for being so kind and patient with me.
Excellent service from multiple employees. Very helpful on all accounts
I just rented a space at the your new Owens Tech location in Austin and Trena and Kim were excellent...They combination of knowledge and friendliness made for a great customer experience.....
It's very clean when I come in and the nicest person works here. Trena and Kim they are wonderful to work it. My unit is cheap, and reasonably priced.
Trena is lovely, and exceptionally kind and helpful. The facility is very reasonably priced, great location, and clean. Great, easy access with a loading dock and carts to help move your property into your storage unit. Highly recommended.
This place is awesome. Trena & Mike are the best purple cows!
Trena is awesome! Talking purple cows...Trena is the most purple and exceptional of all! Great advice, complete knowledge, and very helpful. I highly recommend contacting Trena for a storage unit.
I went by to check on Prices for my mom. Very reasonable. Trena the manager and Kim where very nice. Possible looking to do business next month. Thanks public storage.
Kim was awesome as she completely informed me of the rental information as a walk in customer. The staff Trena, John, and Robin are awesome as well. Thanks guys.