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Address

1321 W 5th St
Austin, TX 78703

Phone

512-298-4904

512-298-4904

800-688-8057

800-688-8057

Property Open

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Car Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units
  • Property Manager Lives On-site

Phone

512-298-4904

512-298-4904

800-688-8057

800-688-8057

Property Open

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Car Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units
  • Property Manager Lives On-site
Close Location Details View Location Details
Reserve TodayMonth-to-Month Rent, No obligations
  • Save Impression

    3'x3'
    Online only price
    $ 25/mo
    Small 3'x3'
    • Climate Controlled
    • Locker
    • Upstairs/elevator
    $ 25/mo $ 25
    1 unit left!
    Limited availability

    No Obligation

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    5'x5'
    Online only price
    $ 40/mo
    Online only price
    Half Price Sale
    Small 5'x5'
    • Climate Controlled
    • Upstairs/stairs
    $ 40/mo $80
    Online only price
    Half Price Sale

    No Obligation

  • Spring sale 50% off
    Restrictions, taxes, and fees, including an admin fee, apply.
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    5'x5'
    Online only price
    $ 44/mo
    Online only price
    Half Price Sale
    Small 5'x5'
    • Climate Controlled
    • Upstairs/elevator
    $ 44/mo $88
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    5'x7.5'
    Online only price
    $ 47/mo
    Online only price
    Half Price Sale
    Small 5'x7.5'
    • Climate Controlled
    • Upstairs/elevator
    $ 47/mo $94
    Online only price
    Half Price Sale

    No Obligation

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    5'x5'
    Online only price
    $ 48/mo
    Online only price
    Half Price Sale
    Small 5'x5'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 48/mo $96
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    5'x10'
    Online only price
    $ 130/mo
    Small 5'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 130/mo $ 130
    2 units left!
    Limited availability

    No Obligation

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    7.5'x10'
    Online only price
    $ 148/mo
    Medium 7.5'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 148/mo $ 148
    Hurry!
    Limited availability

    No Obligation

  • Save Impression

    7.5'x10'
    Online only price
    $ 155/mo
    Medium 7.5'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 155/mo $ 155
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    10'x10'
    Online only price
    $ 177/mo
    Medium 10'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 177/mo $ 177
    Hurry!
    Limited availability

    No Obligation

  • Save Impression

    10'x10'
    Online only price
    $ 248/mo
    Medium 10'x10'
    • Outside unit
    • Drive-up access
    $ 248/mo $ 248
    1 unit left!
    Limited availability

    No Obligation

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    10'x15'
    Online only price
    $ 351/mo
    Large 10'x15'
    • Climate Controlled
    • Upstairs/elevator
    $ 351/mo $ 351
    1 unit left!
    Limited availability

    No Obligation

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    10'x25'
    Online only price
    $ 429/mo
    Large 10'x25'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 429/mo $ 429
    1 unit left!
    Limited availability

    No Obligation

Nearby Self-Storage Locations

Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

Downtown Austin Storage Units Near 5th Street and Lamar Blvd.

For self storage needs near downtown Austin, Public Storage is ready to help with cheap storage units and excellent customer service.
Conveniently located on the south side of 5th Street, just a couple of blocks west of Lamar Boulevard, and less than one mile from MoPac Expressway, indoor storage units and outdoor storage units come in all different sizes. This location also offers the option of climate controlled storage units.
Individual storage lockers provide the perfect storage solution for customers with just a few small items to pack away, whether it's important documents, family keepsakes or small electronics.
In an area rich with parks and recreation options, such as Lamar Beach, Lady Bird Lake, Butler Trail or Pease District Park, a 5x10 storage unit is the perfect place for year-round storage of hiking gear, biking gear or just chairs, blankets and folding tables for casual outdoor get-togethers.
Small businesses near downtown that need some additional space can find some storage relief in the shape of a 10x15 storage unit at this location to hold on to extra supplies, equipment, office furniture or boxes of paperwork.
For families moving in or moving out of the downtown area, a 10x30 storage unit provides ample storage space for furniture, appliances, wardrobes, bikes, tools and anything else that fits inside a five-bedroom home.
Once on site, feel free to speak with the friendly staff on hand 7 days a week or the property manager who lives at the facility about any storage-related questions.
Public Storage is proud to be a part of the Austin community.

At Public Storage, You'll Always Find...

  • Keypad Access
  • Friendly Staff
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Reviews ( 302)

January 30, 2024
Google Public Storage Roger Garcia
False advertising. Started at $31. Within 4 months they increased the price to $71, then another 4 months to $87. Don't believe their fake pricing knowing it's expensive to move your things in and out. Choose a different brand and see how they handle their prices as well. Do not recommend. Update: Their price on their website says $46/mo with 2 units left. Don't believe it. They'll charge $46 for a month or two then raise your rent immediately after.
December 4, 2023
Google Public Storage Sharon Dockery
Maria has been lovely and extremely helpful!! Everyone has been very helpful to me for many years!!!! Thank you!!!!! Sharon Dockrry
November 1, 2023
Google Public Storage Andrew Skewes
Super easy to open an account and very affordable. And Brianna at the front desk was incredibly helpful in the process. Use these guys!
October 26, 2023
Google Public Storage khalid riad
I love this storage because of Maria, she is a wonderful person very helpful and goes above and beyond to make you a happy customer. Thank you Maria.
September 26, 2023
Google Public Storage Tiffany Huang
I just have to come stop by the public storage and asked them any questions relate to storage. Called on the phone with CS doesn’t help too much so I stopped by. Breana is the store manager who helps me a lot with all the information and show me the unit. Great service.
September 24, 2023
Google Public Storage Steven Dye
Brianna was awesome! Great service.
September 19, 2023
Google Public Storage Tim O'Day
Great customer service. The onsite manager Maria does an excellent job of helping with anything and everything. Highly recommended!
August 16, 2023
Google Public Storage Charlie Brown jr.
Breanna was very helpful and nice with helping me with my storage unit today. I had some trouble with trying to set up my account but ms.breana was very professional and helpful.
August 12, 2023
Google Public Storage Alicia Sherrill (Cinnaminie)
Maria was amazing! I needed a unit for our marketing materials and she was so helpful and found us the unit we needed!
August 1, 2023
Google Public Storage PrettyGirlTay TV
Maria was a great help!!! Loved this storage unit!!
July 9, 2023
Google Public Storage DJaun Crittenden
Breana was very professional and knowledgeable. Overall awesome experience at Public Storage!
July 3, 2023
Google Public Storage shaquille antonio
Maria at the w six street location is a superstar. I lost my unit keys and was having a bad day, not only did she help me resolve all of my issues with ease but turned my day around. I’m thankful for her good vibes :)
June 2, 2023
Google Public Storage Grayson Harris
Maria keeps this storage facility ran incredibly well! It’s always clean and I’ve never run into a problem in my time storing here
May 26, 2023
Google Public Storage Jacob Roschmann
Maria was fantastic!! She was super helpful and made the process effortless. I will be renting there for a very long time.
May 11, 2023
Google Public Storage Randy Marte
Maria at the office is the best. She made the whole process of getting a storage unit very simple and easy. Very warm, friendly and knowledgable about storage unit sizes and capacities. I work for another person who has acquired 3 storage units at this location with Maria's help and they are very spacious units. Perfect for all of our business needs.
May 1, 2023
Google Public Storage William Chilton
Maria, in the office was absolutely pleasant to deal with during a very stressful situation and if she wouldn’t have been there to help me through the process I would’ve lost it! But because of her help and guidance and advice on what size would fit best I was able to get everything in and situated the way that I like! Thank you, Maria!
April 20, 2023
Google Public Storage Rita Vendrell
Maria goes up and beyond her line of duty to make sure everyone is satisfied. Thanks, Maria, for your great customer service
April 17, 2023
Google Public Storage mike fackler
Conveniently located downtown near mopac and a quick drive to I35 this is an ideal Spot. Unlike most storages management, particularly Maria, is easy to contact, work with and always accommodating with or at least listening to reasonable requests. I highly recommend!
April 1, 2023
Google Public Storage Micah Ray
This facility is tremendous and Maria does an excellent job. She is extremely helpful and a joy to work with.
March 24, 2023
Google Public Storage Dominic Shojaie
This is the best public storage facility I have used. The manager, Maria, is so friendly and super helpful. You do not always get this type of hospitality at storage facilities and it’s really appreciated! I always see Maria and the other employees cleaning and keeping the restrooms and common spaces well kept. We just wanted to leave this note to say thanks and keep up the great work!
March 24, 2023
Google Public Storage Herbert Blanco
This is a great location in the heart of Austin, very well maintained and the property manager Maria is amazing, her customer service and knowledge help me is a lot on choosing the right storage for our needs.
March 21, 2023
Google Public Storage Elijah May
It's an older facility, to be sure, but I'm giving it 5 stars anyway because Maria is fantastic. I made a preliminary reservation online but I wasn't totally sold until I walked into to the office and she walked me through everything. She was patient and thorough and I genuinely left happier than I walked in.
March 3, 2023
Google Public Storage Tyronne Tealer
Maria she is very nice
February 27, 2023
Google Public Storage Eugene Batson
I'm a big fan of this PS location. Always clean, have never had issues with the gate access, and Maria, the manager is very helpful whenever we need something.
February 25, 2023
Google Public Storage Fernanda
I’m very happy I picked this storage location. Maria, the property manager always goes above and beyond when addressing any questions or last-minute requests, and she is very diligent when resolving technical issues, or when one is looking into switching storage units. The location is very convenient and central, and the fact that I can park right next to my storage unit is a big plus. The facilities are well kept and clean, customer service is consistent and welcoming, and the prices are way better compared to nearby storage facilities where service is not as good. Thanks so much Maria for the awesome customer experience!
February 24, 2023
Google Public Storage Chelsea little
Maria is the best and so accommodating during my storage process. Definitely recommend!
February 22, 2023
Google Public Storage Arleda Mcclintock
I really would like to Thank Maria for taken time to answer all of my questions.
January 30, 2023
Google Public Storage Kate Greene
Friendly staff, convenient location, many lockers are climate controlled. Quick and easy renting process!
January 23, 2023
Public Storage Marie Robinson
What are the monthly rates and how much is the cost to start a rental today
January 14, 2023
Google Public Storage CJ Meldrum
I rented a storage unit today. Maria runs this location and she is just on it! Not only is she efficient, but she is very pleasant and a joy to be around. Maria made sure my contract specifications were completed. Also, the facility is clean and safe. I’m a satisfied customer and I highly recommend Public Storage on W. 5th Street.
January 7, 2023
Google Public Storage Annie Brodsky
Maria was absolutely amazing!!! She was very helpful, patient, and kind. She even set us up at the storage unit across the street because her location didn’t have our size.
December 24, 2022
Google Public Storage Flora Tenille West
Above Extraordinary, Top-tier Customer Service ⭐️⭐️⭐️⭐️⭐️ I’ll keep it brief for those who are deciding [promptly] whether to do business at this location: From the cleanliness of the property to the outstanding customer service, absolutely everything at this location has been consistently executed above top standard, completely superior compared to competing storage unit providers and, to even Public Storage’s other locations in the Austin-area. Beyond a 10 out of 10 recommendation. If you’re going to choose Public Storage, then you *must* come to this location. To be honest, I never take the time to write customer reviews no matter how spectacular my experience was, but I don’t know any other way to express my gratitude and thankfulness for the ‘above extraordinary’ customer service I've experienced specifically at this location. I can’t speak highly enough of the property manager, Maria West. Maria presents herself as well-informed, knowledgeable, dependable, and kind-hearted. Despite the numerous quantity of tasks she has to handle, Maria always prioritizes her customers no matter how trivial our requests may be. She’s attentive to every customer’s needs, how we’re feeling, and what goes on in our personal lives. Maria never lets anyone go unnoticed. Continually, I’m greeted with the brightest smile and all of my concerns are handled with the utmost care and attention. When I happen to see Maria on the property, no matter what is taking place, she persistently carries herself with a withstanding light and the highest display of professionalism and graciousness. Her commitment and passion for delivering an extraordinarily well customer experience are inspirationally powerful and admirable. It’s transparent, entirely evident that her efforts and dedication serve an integral role in both the quality and success of this location. Because of Maria, I’m beyond confident in choosing Public Storage to take care of both my personal and business storage needs. Maria, thank you so much for all that you have done and continue to do 💖💖💖
December 24, 2022
Google Public Storage FLORAL SEA
The BEST Solution for ALL of Your Storage Needs ⭐️⭐️⭐️⭐️⭐️ The customer service scales beyond a 10 out of 10-star rating. Maria, the property manager, goes above and beyond in delivering an extraordinarily great customer experience which is evident through the high quality and maintenance of the location. She consistently executes excellence in everything that she does for her customers, allowing us to feel absolutely confident in choosing Public Storage as our #1 storage provider. Maria, thank you-thank you for all that you have done and continue to do for us. It’s much-much appreciated ❤️🧡💛💚💙💜💖 As a small business, we highly recommend this location for all of your storage needs 📦✨
December 10, 2022
Google Public Storage Charles Clarkson
Maria does a great job
November 19, 2022
Google Public Storage Gayle MacAllister
Maria was super helpful in finding just the right storage space for my belongs. She was clear and concise in presenting options. This is my 2nd time to store items at this 5th street location. It is managed well and I love that the units are in a climate controlled environment!
November 10, 2022
Google Public Storage Cynthia Tassos Phillips
The Public Storage on 1321 W. 5th Street, Austin TX is a professionally run business by the manager, Maria. It is always accessible, gates always work, very clean, no leaves on the ground either, well lit and I feel safe. We have two other units at the Bee Caves Rd. location. When we leased the first one Maria was the manager, which is we followed her 5th street location. That being said, in the last year there have been at least 4 managers. Brian was very nice, however in the last year and a half the elevators don’t work. All the managers at this location acknowledge this has been an on going problem, and “they are working on it”. During the past year we didn’t have access to either of our units on Bee Caves, unless a person, manager, was on the property. Why should we pay? Two weeks ago we went to that location and the entry gate was wide open(broken). At any rate, I HOPE YOU USE AUSTIN’S 5th STREET PUBLIC STORAGE AND NOT THE BEE CAVE RD. I’m now going to call the We Care Team. If you read this
November 7, 2022
Google Public Storage ZeriocTheTank
The location is absolutely convenient, and the ease of access to your unit is a godsend at times. However what really sets this location apart from the rest is the person that works here. Mary is an absolute godsend. She is the epitome of professionalism and kindness. Regardless of how miniscule the issue is she's always ready and willing to help someone. I hope that every location has someone like her working there. It really sets the bar rather high.
November 7, 2022
Google Public Storage Meggie ONeill
This public storage was my storage home for years, and I was sad to leave and say bye to Maria due to life and storage change needs! It’s a convenient location, and I always felt safe and taken care of. Even when the location was broken into, Maria and her team handled the situation promptly and professionally, she was always staying on top of it! Maria was so friendly and helpful in every way, and I was really sad to say bye to her and this location, she really cares and is passionate about her job and making sure your things stay safe. I can’t recommend her and this public storage location enough.
November 7, 2022
Google Public Storage J Garza
Great help and service from Maria !
November 5, 2022
Google Public Storage Christopher Tiaga
Maria is very nice and she is very helpful whenever I need her!
November 4, 2022
Google Public Storage Susan Maze
We've had a storage unit at this location for 2 years now. Maria is one reason we stay. She is super helpful, friendly, and caring. The building we are in is a lot cleaner than I would have expected, given all the moving in and out going on, and I'm pretty sure this is due to Maria's efforts.
October 24, 2022
Google Public Storage tejastiger61
Excellent staff. They are so helpful. If it was up to me I would give the lady that took care of my situation, a HUGE raise in salary. Thank goodness for this kind soul. I cannot begin to explain her professional demeanor combined with incredible, world class listening ability.. The absolute best. I hope I can tell her how she made an incredible stressful time in my life, well, uhhh, she helped me handle an incredibly unfortunate situation. She should be commended... . Wax lyrical to highest degree. UPDATE***** 10~24~2022. UPDATE********************** I should have mentioned the name of this nice Lady, many moons ago.... Maria is an Angel... And I can honestly say she should be given a raise and payed vacation for outstanding customer service she provides to folks, such as myself. Unfortunately, these days in Austin TeXas, its Dawg eat dawg, and every man for him/herself, rush~rush~rush, push~push~push, and where ever you geaux and whatever you do, you can bet on one thangfershoe. The price for doing it will undoubtedly be higher than a city skirt....
October 4, 2022
Google Public Storage Nate Washington
They take too long to cut locks (3+ weeks). Even if the lock was damaged by the renter it shouldn’t take that long. If it’s going to take that long we shouldn’t have to pay until someone cut the lock because we don’t have access to the unit.
August 15, 2022
Google Public Storage Ethan Steele
The Public Storage here is great. Maria was so helpful, and every time I come by she is always so friendly. Keep people like her.
July 28, 2022
Google Public Storage Angel Alaniz
I came to this place with the expectation of a storage unit, but I had some directions mixed up and my actual one turned out to be way out of the way for me. Maria was super super helpful in helping look for a good storage unit that was within my budget. Really sweet lady
June 27, 2022
Google Public Storage Rabert Sheppard
Cameron was beautiful!
June 7, 2022
Google Public Storage Jackson Bryson
Super seamless process moving in and picking a unit. Maria is super friendly and helpful!
June 3, 2022
Google Public Storage Tyree Shelton
Maria was very magnanimous, and helpful. All of my questions were answered, and felt appreciated.
April 12, 2022
Google Public Storage Sarah Wilsey
Maria was so kind and helpful when I lost the keys to my storage unit! I have had storage units at many other facilities but will be staying here because of Maria!
March 26, 2022
Google Public Storage Xavier Ardon
Maria at front desk delivered exceptional service and was very helpful throughout the renting process
March 26, 2022
Google Public Storage Shelby Chapman
Maria was amazing in helping me set up my storage unit and getting things started. So kind and willing to take me through all the steps.
March 24, 2022
Google Public Storage Jade Rawson
Maria is a godsend. Only reason I'm rating this storage facility 5 stars. She helped accommodate me when the one elevator in my building was down. Wonderful person. Thanks for being so helpful Maria! :)
January 6, 2022
Google Public Storage Jennifer Swain
Maria was super helpful and friendly. Property looks great. I appreciate everything!!
December 7, 2021
Google Public Storage Mark Reasa
This place is managed by crooks. I have filed a police report on this company. On the 15th of November I realized that I had lost the key to my unit. I called, asked someone to cut off the lock. They said that they couldn't do it for three weeks. Two weeks later, I stopped in, asked what day they would be removing the lock. They then told me it would be another 7-10 days more. Today, a week later, still no promise on when they would do this. I had no choice but to start legal procedures against this company. Meanwhile, they are now attempting to extort more money from me by charging late fees and another month's rent. These folks are crooked.
November 6, 2021
Google Public Storage Jennamarie Sab
Maria was one of the kindest, resourceful, and professional reps I’ve had the pleasure of dealing with during my time having a unit with public storage. She listened to my concerns and executed the problem right then, I can’t say enough how much of an asset she truly is!
October 23, 2021
Google Public Storage Joshi Az
I have use this for my personal items and never once complain. They keep the place safe and easy to access when I need it.
September 16, 2021
Google Public Storage The Travis Waggoner
Mary is awesome
September 16, 2021
Google Public Storage Chres Chres
Mary has been great every time I’ve come by!
September 16, 2021
Google Public Storage dry Popcorn
Mary has been the best!
July 22, 2021
Google Public Storage Cindy Ortiz
Nice Downtown Location.Paperwork Was a Breeze.Mary the Manager Was a Big Help & Made Our Move In Smoothe.Highly Recommended
July 11, 2021
Google Public Storage Mauro Fuentes
Mary was super helpful in letting me check out the unit before committing to ensure it met my requirements! Super smooth experience.
June 23, 2021
Google Public Storage Blake Jones
Bought quick pack combo of storage boxes from Sam - helpful and quick/easy if you need a set of boxes for moving
June 4, 2021
Google Public Storage Jared Tuten
Thanks Mary Great job
May 30, 2021
Google Public Storage Mark F Moore
Great place and Kim is fabulous. Now, 4 years later, Mary was a great help and very attentive.
May 25, 2021
Google Public Storage Sabrina My’Lasia
Sam is great she explains everything down to the last detail I feel confident in renting she left no room for doubt
May 22, 2021
Google Public Storage Sami Sanders
Samantha's the best she's very kind and understanding great customer service
May 1, 2021
Google Public Storage Nguyen Duy
Mary was incredibly knowledgeable and professional in helping me through the reservation / E-Rental process. Thank YOU, Mary!
April 28, 2021
Google Public Storage Carlos Longoria
Great friendly service and response!
April 22, 2021
Google Public Storage Scott Nakachi
Mary is always super helpful!
April 15, 2021
Google Public Storage 876 Cafe Jamaican Restaurant
Mary was very professional very helpful great service
April 5, 2021
Google Public Storage DeWayne 7 Collins
Great, great place to store your work stuff is a quiet place to work if you're into that kind of stuff
March 27, 2021
Google Public Storage Rigo Hinton
Samantha had really good customer service I really enjoyed talking to her!
March 27, 2021
Google Public Storage Mohammed Yusuf
Sam helped me and it couldn’t have been a better experience! made moving a breeze!
March 27, 2021
Google Public Storage Harrison Vann
Sam is the best! She upgraded our unit for free and was super friendly. She needs a raise.
March 25, 2021
Google Public Storage Lawrence Gonzales
I experienced great customer service with Mary, facility is clean and well secured.
March 25, 2021
Google Public Storage Stephanie Lopez
Mary was the best! She had the most amazing customer service. Very pleased with my experience!
March 7, 2021
Google Public Storage Chelsea Torrez
Had the pleasure of meeting Mary the property manager, she was very sweet, she had all the answers I needed to get a quote. She was very transparent with me and made me feel Welcome and heard. She even had top of the like moving supplies on hand!!! Thank you public storage for having such a great property manager (Mary)
March 7, 2021
Google Public Storage Tamra Gonzales
My experience with Mary was amazing she was very professional
February 26, 2021
Google Public Storage Bertha Venegas
Mary is very professional and is always helpful! Go to her for storage.
February 26, 2021
Google Public Storage Derek King
Mary was great to work with she was able to assist me with the perfect size unit for all my belongings. I appreciate the help and will be back with future storage needs. Thanks again Mary!
February 8, 2021
Google Public Storage Loading Error
Mary has excellent customer service skills...great location too!
January 29, 2021
Google Public Storage Lisa King
Mary provided great customer service! Very friendly to my kiddos & I, would recommend this location!
January 24, 2021
Google Public Storage steve simmons
Excellent facility and excellent service from Mary the manager!
January 16, 2021
Google Public Storage George Bravo
Great prices, great customer service. Mary is a superstar employee who had me in a unit in less than 30 mins. She was fantastic and deserves a raise
December 6, 2020
Public Storage Ben Morgan
what is the monthly rent for a 5 x5 storage
November 30, 2020
Google Public Storage Cherry Yarger
Mary provides outstanding customer service!
October 1, 2020
Google Public Storage Art Rios
Luanne, who helped me get set up, it was great. Very efficient, great follow up, and pleasant to deal with. This star rating is for her specifically. As for the storage contract, I do not like that it does not and will not state a specific rate percentage increase maximum that can be expected nor the schedule of such increases. That seems more than a little sketchy to me. 👎🏽
September 11, 2020
Google Public Storage Cathal Foley
Mary and Daisy are always very helpful every time we use this location which is one or twice a week.
August 11, 2020
Google Public Storage Linda T
Daisy was very helpful and knowledgable 5 star service !
July 16, 2020
Google Public Storage Sharon Cornwall
Thank you to Mary for making our storage rental experience a positive one!
March 28, 2020
Google Public Storage Ricky Sandoval
Be careful with your belongings and lock you choose to put on the unit. I just had my unit broken into this week and all my valuables stolen. The unit had a large padlock which I’ve always used on storage units for the past ten years. I was told my unit was the only unit without a lock upon their routine walks. I live next door and with all of the great reviews thought this place would be secure. I was in 5x7 unit on the third floor of a gated place. The unit was rented for less than two weeks before being burglarized. I asked if there was any video surveillance that could be used to help with the case and was told I can call the police, but that they doubted they would even show up. In the insurance contract, that you are required to purchase, it states that there needs to be visible evidence of burglary to file a claim. My lock was not present at the unit, so it will be tough for me to do anything at this point. Good luck to everyone choosing this location.
March 20, 2020
Google Public Storage Ruby Woods
Mary was great!!
February 26, 2020
Google Public Storage Cherry Yarger
Love Mary who works at the office. She is amazing and she always has the best customer service when I come in. She is always very helpful, patient, and always kind. I would recommend coming here any day!
February 25, 2020
Google Public Storage ryan Lemcke
Very friendly staff. Highly recommend using this facility. Easy to move a trailer around in there. Very clean as well
February 6, 2020
Google Public Storage Loralee
The manager, Mary, is wonderful! Always so organized and welcoming. With so many options in a small downtown area, she makes this location special. She always recognizes me! How is that possible? Also, common areas are always super clean.
February 1, 2020
Google Public Storage Jean Paul Dickinson
Mary and Daisy were extremely helpful and I would highly recommend the storage facility to anybody in the downtown area
January 31, 2020
Google Public Storage Thomas Harper III
Mary was very friendly & professional! It was a pleasure meeting & working with Mary! She made renting a storage space extremely easy!
January 31, 2020
Google Public Storage Carol Harper
Mary was very patient, professional & friendly! She made renting a storage space so easy!
January 30, 2020
Google Public Storage Cammed Boys
mary was good help
January 30, 2020
Google Public Storage Sherri Jares
Mary was very helpful with our move today!
January 24, 2020
Google Public Storage hhull46
Had a great experience getting set up with Sales Rep. Mary. She provided outstanding customer service and was very knowledgeable about the system. Great personality and went above ensuring all information was explained and understood. Excellent representative of this business!
January 11, 2020
Google Public Storage Timothy Lee Grott
Best location! Mary rocked and will help you find the best storage unit available. PS# we do it better#
January 3, 2020
Google Public Storage Christina Gardner
Just moved in and love so far. Mary was most helpful, knowledgeable, friendly
December 31, 2019
Google Public Storage Nayantara Bhattacharya
Mary the property manager was incredibly helpful. The check- in process was fast and easy with Mary and she helped me with all my questions. This Public Storage is really great! Thank you Mary for all your help!
December 31, 2019
Google Public Storage robert morris
Mary was very helpful and knowledgeable. She smiled the whole time and was very courteous
December 29, 2019
Google Public Storage Lee Lawson
I chose this public storage facility for the convenient location and affordable pricing, but Mary and Daisy's excellent customer service confirmed the choice I made was the right one. Thank you ladies, awesome job.
December 28, 2019
Google Public Storage Creature Creation
Daisy and Mary are the best...go to them for storage.
December 26, 2019
Google Public Storage Pavana Siddhartha Kollipara
Mary has been really helpful in guiding me through the stuff. I was in and out in 10 minutes!! Great place to store stuff!!
December 16, 2019
Google Public Storage Kaitlyn Suter
Mary and Daisy rock! They were super helpful!
December 8, 2019
Google Public Storage M S
Extremely basic. No bathroom, water fountain, vending machine or customer seating. Do not make mistake of sitting in golf cart.
December 6, 2019
Google Public Storage Rudy Ramirez
The management staff was very nice .. Mary and Daisy were awesome !! I'm glad to be renting here. Rudy Ramirez
November 30, 2019
Google Public Storage Jason Griffin
Daisy and Mary have bees very professional and helpful as I relocate to Austin. Thanks for the help!
November 30, 2019
Google Public Storage Kelsie Gardner
Had a great experience with this Public Storage location! Mary and Daisy were extremely helpful and made the whole process smooth and stress-free. Would recommend!
November 18, 2019
Google Public Storage Crixian 23
Daisy and Mary are the best!
November 18, 2019
Google Public Storage jeremiah haywood
Daisy and Mary went above and beyond. Go to them if u need storage.
November 18, 2019
Google Public Storage Duy B Tran
Best storage place....Daisy and Mary have the best customer service...
November 18, 2019
Google Public Storage McKenzie Bernard
Mary and Daisy are awesome. I love renting here!
November 12, 2019
Google Public Storage June
Mary is amazing!
November 8, 2019
Google Public Storage Adam Nowotny
Quick and pleasant experience dropping off my stuff there. Good prices as well. Thanks Mary!
October 29, 2019
Google Public Storage Valerie Kramer
Daisy and Mary were so helpful and accommodating to my needs. With all the options in Austin, I am glad I picked this location!
October 24, 2019
Google Public Storage Carol Rylander
Mary is the best for customer service. I’ve had storage unit for three years and she always is helpful and informative.!
October 19, 2019
Google Public Storage Jeffrey Chen
Mary was extraordinarily helpful, especially considering the unit we reserved was in a bldg with a broken elevator. She kept me up to date and offered a great compromise solution. Thank you!
October 18, 2019
Google Public Storage Scott Stewart
Mary did a great job, which is why we decided to rent again! Keep up the awesome work.
October 14, 2019
Google Public Storage Rob Donathan
Cost to much
October 13, 2019
Google Public Storage Josh Hicks
I have had multiple units here as off-site storage for construction projects over the last couple of years. This storage facility has been very convenient and easy to get in and out of even when towing a trailer. To top it off Mary has gone above and beyond and made this customers experience a great one!!
October 7, 2019
Google Public Storage heydumdiddley
October 4, 2019
Google Public Storage Mallory Hull
October 4, 2019
Google Public Storage Charlie Austin
Mary was great and very helpful
September 27, 2019
Google Public Storage Lori Hicks
Mary always helps us out!
September 22, 2019
Google Public Storage Mia Rodriguez
Mary was awsome with answering all my questions it made me fell more comfortable about the moving processes well be back to rent for thanks Mary
September 22, 2019
Google Public Storage Liyah R
Mary was great help to me when i was looking for a storge unit
September 22, 2019
Google Public Storage Jay Logen
I was hesitant on public storage initally but after speaking with Mary at this location i will now recommend PS for all my moving and storage needs. She answered all my annoying questions and patiently gave me more than enough information to make a solid decision about the services and merchandise offered by PS.
September 22, 2019
Google Public Storage LaSonya Shannon
I want to thank Mary that day for all her assistance and help moving our things down from our original area when the elevator broke. She was such a breath of fresh air. She placed a smile on my heart that day when it was needed the most. Hugs with love to Mary for being super awesome.
September 19, 2019
Google Public Storage Johnathan Castillo
Mary was awesome!! Great storage
September 19, 2019
Google Public Storage Derric Bryan
Mary at the storage is a great help awesome place
September 19, 2019
Google Public Storage Joe Faz
I rented a unit today and Mary was very helpful and made so easy for me and explained everything so clear and so glad I came to this storage space
August 31, 2019
Google Public Storage Lynne Skinner
Best part of my otherwise stressful move! Mary is not only a pro, but she's someone you'd WANT to have overseeing the property that holds your family's most sentimental mementos. I have always bought or leased extra space in a house just to have a 'home' for my family heirlooms. With my final 'downsizing,' (last kid off to college) I decided to entrust these boxes to Public Storage on 5th Street. I'm on the third floor, and it really doesn't matter. What an EASY process. EASY move in. Feel so confident in my choice!
August 30, 2019
Google Public Storage Harley Price
Mary is amazing! She is attentive and so helpful when it came to assisting me with what to do with my mother's storage unit. I am really grateful she was there. The facility is clean and well-managed and I feel that my mother's belongings are secure there.
August 29, 2019
Google Public Storage Dusty Robertson
Mary is awesome! Great customer service, very friendly and helpful. I definitely recommend this location! Also daisy is really nice and they care about their customers!
August 28, 2019
Google Public Storage stephanie tueni
Wonderful, clean facility. Kind employees. Highly recommend.
August 28, 2019
Google Public Storage Jason B
Mary and Daisy are the best! They care about customer service and always keep the facility nice & clean :)
August 24, 2019
Google Public Storage Anthony Trinh
Mary is amazing. She exceeded my expectation and provided me with the best customer experience I've ever encountered in my life. If you need to storage rental in the area I highly recommend visiting Mary at this specific Public Storage.
August 17, 2019
Google Public Storage Scott Spier
Great customer service. Mary and Daisy were fantastic. Very personable and courteous.
August 17, 2019
Google Public Storage Melinda Smith
Mary and Daisy were so helpful and made clearing out a storage unit much easier. They even gave me a water to cool off from the heat. Much appreciated, ladies.
August 15, 2019
Google Public Storage scott levinson
Mary at Public Storage, 1321 W. 5th Street, Austin, Texas, is consistently helpful, professional, and courteous. My wife Sandra and I have greatly appreciated Mary's assistance over many years with this company.
August 14, 2019
Google Public Storage Pi Sigma Pi UT Austin (PSP)
July 26, 2019
Google Public Storage trueaudience
This place is not ‘fancy’ like some newly built storage facility, it’s a bit dated, but rest assured, it’s clean, tidy and managed so well. When I was moving from another state to Austin, I shopped and called around storages here in Austin, i also called other Public Storage locations in the city, but the reason I picked this location is the AWESOME customer service experience with Mary. She is cordial, responsive and very helpful. Thank you Mary, you make this location a positive experience.
July 20, 2019
Google Public Storage Amna Ijaz
July 20, 2019
Google Public Storage Andrew Fischer
Great friendly staff and very simple experience getting everything done. Mary and Daisy were awesome!
July 18, 2019
Google Public Storage Mary Lynn Khater
July 18, 2019
Google Public Storage Mary Alex Khater
July 14, 2019
Google Public Storage Kristy Juneman
Mary was awesome! She helped us get a great unit and made the experience fast and easy. The location is perfect and so convenient downtown
July 14, 2019
Google Public Storage Daf750customs
Mary was awesome! Helped get the unit right for our needs. Thanks again.
June 24, 2019
Google Public Storage Ashley Stewart
Mary helped me set up a temporary storage unit that our office is using for the next few months. She was efficient through the paperwork process and very friendly. She also helped me with something else we needed for our another unit our company has at this site. Would highly recommend this facility!
June 22, 2019
Google Public Storage John Doe
Mary is the best ever!🙂
June 9, 2019
Google Public Storage Jack Lawson
Thank you for the help Mary! Very professional and helpful. Mary, I appreciate how you explained the different level of insurance and showed around the grounds. We did end up selecting a larger unit in order to fit all of our stuff and without your help we would have made a mistake. Mary has done an excellent job and I really appreciate all of her help!
June 4, 2019
Google Public Storage Claudia Hdz
Mary was phenomenal! Made this entire process so simple. Thank you!
May 21, 2019
Google Public Storage Matthew Ho
Michelle was very helpful!
May 16, 2019
Google Public Storage erin garrett
Excellent customer service! Thanks Mary!
May 1, 2019
Google Public Storage Joe Ramirez
Mary was so helpful in assisting me select the type of unit I need and explaining all necessary procedures.
April 30, 2019
Google Public Storage Robert Espinosa
Mary made this move in very easy and painless. Great follow up on availability and pricing. Awesome!
April 26, 2019
Google Public Storage Durwood Thompson
Mary is a great manager! Highly recommend!
April 25, 2019
Google Public Storage Sybil Frazier
Mary has always been helpful and friendly every time I've needed something and she keeps the place pristine. Highly recommend working with Mary.
March 31, 2019
Google Public Storage Abby Goldsmith
A friend had all of their valuable possessions stolen from this location. He said: "We have paid $250 a month for 4 years to have our lives wrecked and our possessions end up in pawn shops and trash cans." And he adds: "Security is pretty much non-existent - there is no video inside the building. There are no patrols or checks. The police say this is a common tactic for employees to steal from the customers.
March 31, 2019
Google Public Storage Bill Money
We moved to Singapore 4 years ago and chose this place to store our family possessions that we couldn't take with us. Among these things were things like pictures, writings and poems, the ashes of our pets, sports memorabilia and our wedding album - items that are non-replaceable. This week my wife returned to Texas and went to our storage to remove a few things. She found a new lock on the unit. She had the lock removed to find that our storage unit had been burglarized. Almost everything had been removed - including the non-replaceables. We have paid $250 a month for 4 years to have our lives wrecked and our possessions end up in pawn shops and trash cans. The insurance company denied any claim (maximum value is $3000 in case you are interested) because this was not considered "forced entry." Cutting off our lock, stealing our stuff and then replacing our lock doesn't qualify as "forced." Destroying the memories of our lives is no big deal... Security is pretty much non-existent - there is no video inside the building. There are no patrols or checks. The police say this is a common tactic for employees to steal from the customers. This company doesn't care about its customers, their possessions or their lives. I would avoid any dealings with them. If you need to store your things look elsewhere, somewhere that takes security and their customers seriously.
March 26, 2019
Google Public Storage Edwin Montealvo
Mary was amazing. She made the process easy and clear.
March 26, 2019
Google Public Storage Cheshire Li
The manager here, Mary, is super helpful, friendly, and on point. She helped walk us through two move-ins and a unit transfer without a hitch and made business a lot less stressful for me. Great service, friendly faces. Highly recommend.
March 16, 2019
Google Public Storage Ray Deharo
Mary very professional and Daisy also helpful. Go here asap. Very convenient to dntn.
March 7, 2019
Google Public Storage Dylan Cayetano
Great location, reasonable prices, good variety of units. Huge thanks to Mary for making this such an easy, pleasant experience!
March 4, 2019
Google Public Storage CC Media & Entertainment
This public storage property is the best in Austin! Mary is insanely helpful, knowledgeable, and can handle any questions, or concerns you may have.?Definitely use this public storage company before any other!
February 27, 2019
Google Public Storage Berthin Hernandez
Mary es muy cordial y trabajadora.
February 1, 2019
Google Public Storage Phillip Greer
Kia was very helpful, attentively listen ,and answered all my questions
February 1, 2019
Google Public Storage steven gomez
Mary was awesome! I was on a very short notice of needing a space and the location was perfect! It was the last one she had available and when I called was more than happy to hold it for me so I had time to get there. Even set up an appointment time for me to meet so there’s no rush and I could ask any questions if needed. Superior customer service and the epítome of being a great leader! Thanks again Mary!
January 31, 2019
Google Public Storage Jill Parodi
The employees are super nice and accommodating. I have been renting a space for a couple of years and I like the place!
January 25, 2019
Google Public Storage Robert Watson
Mary was very helpful!
January 24, 2019
Google Public Storage Kip
I've stored at many facilities before. This one is pretty standard. Got a good price here than I could find at other companies downtown. I'll say the bathroom here is easy to access and shockingly clean. Mary, the manager, was extremely helpful in getting me through the paperwork and making sure I got the price/unit I had seen online. No run-around. Knew her stuff.
January 21, 2019
Google Public Storage Bob Cook
Daisy was very helpful! The process was painless and simple. Thanks for your help!
January 11, 2019
Google Public Storage Brian Greiner
December 28, 2018
Google Public Storage Patrick Xavier
I just opened a unit at 5th St in Downtown Austin 25926. Had previous experience with Extra Space Storage and must say Public Storage is hands down the best service and price. The unit is so clean, the lights really make it easy to work after dark. It is very safe and clean. Mary rented me the unit and she was exceptional. I dropped my keys in the parking lot and through they we gone. I called Public Storage to ask how to open a unit when the keys were lost. Luanne answered and the phone and told me she found them and had them in the lost and found. Luanne saved me hours of trouble and is just so kind and the service makes it feel like a family owned business. Thank you Mary and Luanne. You both are awesome!
December 28, 2018
Google Public Storage Alfred Stanley
I moved far north several years ago to Uncle Bob's (now LifeStorage) due to price, but their prices have gone up, and I was broken into leading to identity theft. This Public Storage unit is slightly bigger, inside and conditioned and only $20 more per month. Since the first month is free, it will cost me no more for the first six months. Luanne, who was the person on site when I checked in, was super helpful and nice. Glad to be back in central Austin and a price I can afford.
December 22, 2018
Google Public Storage Rick Russell
December 19, 2018
Google Public Storage Paul Bryant
Mary was incredible! She found the perfect unit for me and I was in and out inside of 30 minutes!
December 17, 2018
Google Public Storage nick barrera
Mary did a great job thanks
December 16, 2018
Google Public Storage Matthew Robertson
Mary was exceptionally helpful. She was cool, polite, and accomadating
December 14, 2018
Google Public Storage Chris Devlin
Meh
December 12, 2018
Google Public Storage Real Elena
Mary was very helpful this morning and very informative with my storage. This place is great, neat, and organized. Thanks.
November 27, 2018
Google Public Storage Ruth Duggan
Mary is the best always so helpful ❤
October 30, 2018
Google Public Storage James Taylor
Returning to Austin from the Dallas area and this is the first time renting a storage space of any kind. Kim (Property Manager) was very informative in assuring that I knew everything from gate codes to where my unit was at. I was in and out within a few minutes. I would most certainly recommend this property to my friends and family.
October 8, 2018
Google Public Storage Shallow Hal
Mary the Manager is One Fine Lady. She is Very Helpful & Actually Listens to Your Storage Needs
September 26, 2018
Google Public Storage Eric Epstein
Mary at Public Storage has been incredibly helpful - she has helped with all aspects of complicated deliveries, multiple units, and coordination in between. The professionalism has been exceptional. The location is perfect - very centrally located - and the prices are very reasonable
September 12, 2018
Public Storage Dagen Hall
If my balance was due by the 6th was is the current balance after the 6th
September 7, 2018
Google Public Storage Monte Franke
Mary contacted me via phone as an introduction and Leticia was very friendly and efficient when on site.
September 3, 2018
Google Public Storage Merrick Sotto
Mary was very helpful walking me around to each unit and reviewing the contract with me. She pointed out the essentials I needed to know before signing. Thanks Mary!
August 31, 2018
Google Public Storage MKRAUSCH
I love Mary. She is the best. Her service is professional, courteous, and always stellar.
August 29, 2018
Google Public Storage Amanda Mullins
The Property Manager was friendly, helpful and knowledgeable. She was quick to show my what I needed and get me all signed up. The location is super convenient for us and the price was unbeatable!
August 28, 2018
Google Public Storage Paul Freshy
Best for the Price! And Mary is super Honest.
August 18, 2018
Public Storage Lin Russinoff
What are the monthly rates for a 10x10' unit?
August 5, 2018
Google Public Storage Minoo Ha
Mary was excellent and very knowledgeable
July 29, 2018
Google Public Storage Ann Roland
Great service, and clean facility!
July 28, 2018
Google Public Storage Valentin Trejo
Mary was awesome! Very professional and helpful!
July 28, 2018
Google Public Storage Jeremy Ezell
Mary was absolutely awesome. Service was great
July 28, 2018
Google Public Storage Rachel Compton Mitchell
Mary went above and beyond with her customer service. She took extra time to make sure my move was easy and quick, and even provided great customer service to my movers. Kim also helped out when I moved in and made sure I was all taken care of due. Would absolutely recommend this storage unit to anyone looking for a safe, secure, and friendly place to store their possessions.
July 25, 2018
Google Public Storage Kim Dela
What makes this place awesome is Mary. Her customer service skills are top notch. She’s helpful, works quickly and makes herself available for any questions we have. The facility is always clean and tidy. Great rates and good location - we have an office in the city and this stores our extras just fine. Thanks Mary - if it weren’t for you, we would’ve probably gone to another spot.
June 30, 2018
Google Public Storage Gabriela Mata
Mary, the property manager here, was fabulous and quite helpful! She was so great!
June 26, 2018
Google Public Storage Catherine Bleish Bonandin
Great location, great lighting, great inside temperature.
June 16, 2018
Google Public Storage melissa whitaker
Kim was so helpful and pleasant! Thanks for the nice introduction to PS and for showing us around.
May 30, 2018
Google Public Storage Dustyn Robertson
Mary and Nicole are very helpful and knowledgeable . Great customer service, definitely recommend!
May 15, 2018
Public Storage Chris Layton
What your largest climate controlled spaces 10x10, 10x12 etc. and up and the rates on those spaces? Thank you, Chris
May 10, 2018
Google Public Storage Daniel Marver
May 3, 2018
Google Public Storage Taylor Co-founder
Love this storage! First off, the location is great and close to downtown but more importantly the staff is amazing. They have been extremely helpful, they will call me with updates regarding shipments, and notify me of any upcoming changes. Furthermore, they are always asking if they help or if I need anything specifically. Both Mary and Kim are amazing and just pure awesome! Shout out to KIM - She is a gem and an extremely valuable employee!
April 20, 2018
Google Public Storage m c
The location is prime! I rented a space today from Kim and she went above and beyond to accommodate me. We looked at the space and I had to dash back to my office before I could complete the paperwork and she stayed beyond closing hours for me to run back and complete the process.
April 11, 2018
Google Public Storage Rudolph Aaron Eccles
Awesome! :) Mary was super friendly & extremely helpful! I really appreciate her & Public Storage! Thank you!
April 9, 2018
Google Public Storage G Jr.
I rented 1 of their 5 by 5 indoor units yesterday. Mary, the property manager, did an excellent job taking care of the process promptly....letting me know what was needed right away, taking care of the necessary forms, showing me the unit and getting me settled in. The prices are good, the space is more than enough, and the facility is clean.
April 6, 2018
Google Public Storage Linda Boxberger
The manager Kim goes above and beyond the call of duty. We have had a storage place here for many years, and employees like Kim have kept us there. The buildings are well kept and clean, the office is organized and stocks everything you need for packing and storage. Bravo!
March 18, 2018
Google Public Storage Tom Bentley
Kim and Mary were fantastic. I have rented with public storage for 20 years and my experience with them at this location has been the best.
March 5, 2018
Google Public Storage Allan Delesantro
The staff at this facility are very helpful and accommodating! I couldn't ask for a better storage unit.
March 4, 2018
Google Public Storage kris schludermann
Just like the others
March 2, 2018
Google Public Storage Lee Thomson
Mary and Kim manage a very clean, well-run facility with excellent customer service.
January 31, 2018
Google Public Storage Angela Hovis
Mary was very helpful and made the process very quick, simple and actually enjoyable. The location is terrific and super clean.
January 30, 2018
Google Public Storage Paul Sampson
Mary provided outstanding service. She is courteous, pleasant, professional and very welcoming.....
January 26, 2018
Google Public Storage Adi Ortega
January 14, 2018
Google Public Storage Greg Dugger
Perfect location and amazing staff! Mary was so helpful and knowledgeable, plus the price is actually good for the location. We're moving into The Pressler in February, so it's perfect for us.
December 27, 2017
Google Public Storage Max Curry
Mary did a fantastic job, outstanding customer service. We had a last minute move in the rain and Mary was very accommodating. I wish her level of professionalism was mimicked in other storage space organizations.
December 26, 2017
Google Public Storage Miriam Ward
Mary is the BEST!!! She is very customer friendly and accommodating to the customer. It’s great to do business with someone like her. It’s like night and day between the great attitude from Mary vs. the person at the other location facing 6th St. I highly recommend this location because of Mary.
December 11, 2017
Google Public Storage arthur garrett
Mary has great outstanding customer service 😀😀😀😀😀😀😀😀😀😀😀
November 21, 2017
Google Public Storage Mike D.
Mary was so helpful and friendly. Wonderful customer service.
November 21, 2017
Google Public Storage Margarita Duswalt
Mary was very helpful and friendly.
November 8, 2017
Google Public Storage Kathleen Gartside
Mary the manager was fabulous. Very good customer service...thanks!
September 24, 2017
Google Public Storage JESSE HARRIS
The customer service was extraordinary due to ms.Kim and Mary attractive personalities and professionalism!!!!!!!!!!!!
September 6, 2017
Google Public Storage Danielle James
I had a great experience working with Mary! She is kind, knowledgeable, and helpful. Very pleasant to work with and I didnt feel like I was being pushed or rushed. I have already told others about renting from this location and working with her and will continue to!
August 25, 2017
Google Public Storage grace tauber
I rented a storage unit at this Public Storage with the $1 promotion! At first I was thinking there's no way I could rent a unit for $1 after my roommate telling me she got one for over $200- but it was true! I truly was able to rent this unit for $1 for a month! And it was a pretty large unit too. I spent a total of $60 (admin fee, bought a lock, and insurance) which is EXTREMELY cheap. You'd have to pay all these fees plus base rent any where else. The unit: Very large, clean, no bugs/mold, air conditioned, and well lit. My boyfriend and I moved out of our apartments and had no where to put all our furniture and mattresses so we stored them here for a month. We didnt really wrap our mattresses or boxes well, so I was kind of worried something would happen to them while being stored away for a month, but to my surprise they were fine and in the same condition they were in when we stored them! No bugs, no mold, no humidity. This unit was great and I would definatley rent here again. On my date to check out I came after office hours but Kim was still there and happy to help me check out even though the office was closed! Very kind of her and much appreciated. This business doesn't seem like they're trying to squeeze every dollar out of you and are very kind and helpful! When I bought rope to tie up my mattress Kim offered me some scissors to borrow which I didn't even think of needing! Great place definitely recommend ! Good for college students too ( I am one myself (-: )
August 22, 2017
Google Public Storage Imani Coleman
Mary is the best she's a live saver
August 1, 2017
Google Public Storage aaron vail
This place is incredible! My move-in got delayed this morning till Friday, so I was scrambling for somewhere to keep my stuff, and they took my reservation this morning at 9am!! On the busiest move in day of the year! Now I'm fully moved in by 1pm! AND IT WAS ONLY A DOLLAR FOR THE FIRST MONTH. A SINGLE DOLLAR. Unreal, so lucky, great place, and awesome service. Mary was super duper helpful and she was great at explaining absolutely everything.. I didn't even have any questions at the end because she said it all! Very kind and a pleasure to work with. On the most hellish move day of the year, public storage was my guardian angel and really saved my life this time.
August 1, 2017
Google Public Storage Delanie Lowe
Public Storage was so awesome. They made everything so quick and easy, would definitely suggest storing your stuff here if you need it. The manager, Mary, was the best! Great location too.
July 31, 2017
Google Public Storage Molly Denham
Great service. Thanks Mary for staying later to complete our transaction.
June 25, 2017
Google Public Storage Lauren M
This was my first time renting a storage unit and I was a little intimidated, but their website makes it easy to get an idea of what size space you need. On top of that, when I went in in-person to pay and get my keys, etc., Mary helped me. She is the consummate professional, and made everything very clear, answering my questions and getting me set up. Managing my account online and being able to call with any questions made this move a much less stressful experience!
June 5, 2017
Google Public Storage Tavi Israel
Kareem helped me find exactly what I needed for storage space and both Kareem and Mary were sweet and courteous.
June 3, 2017
Google Public Storage Linda Guerrero
I had the best experience with public storage I specially appreciate Kim and Mary and everything they did to ensure that I got the exact type of unit that was needed I recommend this location to everyone in Austin
May 31, 2017
Google Public Storage Dianne Hill
Update May 31, 2017 - Mary and Kim were very helpful and supportive in my move-out process. Although I do not need my great 10 x 15 ft space at this time, I would not hesitate to return to this convenient location and work with these professional ladies again. Thank you for providing safe, clean, and easily accessed storage! Mary showed me an available climate controlled storage unit which met my needs very well. She guided me through the process as I am a first-time storage space renter. The location is convenient, clean, easy-to-acess, and I feel safe while entering and leaving my storage unit. Mary answered all my questions and was helpful and professional during the rental process.
April 12, 2017
Google Public Storage Shannon Perdue
Obtaining a storage unit at this location was very easy. This location is very well maintained and easy in/out. Mary in the front office made it happen!
March 26, 2017
Google Public Storage Tedd Li
Thank you Mary and Kim!! It's been such a great experience renting here, and they make it easy and pleasant whenever I have questions or concerns. The place is spotless, and I would definitely recommend it to everyone! :)
March 15, 2017
Google Public Storage Miko Aguilar
The person in charge at the time helped us a lot
January 20, 2017
Google Public Storage Johnson Joseph
Brittany and Alison offer great service every time I visit this property, great location, it's always clean and fresh
December 30, 2016
Google Public Storage Jane Wapner Ross
Easy access to park, deliver storage, and location is the best for indoor or outside storage units. Kareem helped us promptly to obtain the exact sized unit that we needed. Great prices and did I say the very best unit.
November 27, 2016
Google Public Storage Kevin Myers
Mary was so helpful with my recent move. Great customer service. Would definitely recommend!
November 14, 2016
Google Public Storage gume mejia
Great location and service. Mary is very friendly and very accommodating. Thumbs up!
October 29, 2016
Google Public Storage Lindsay Butterfield
My experience here was fantastic. Becca was so friendly and helpful. I can't say enough about how easy the process was here.
October 7, 2016
Google Public Storage Mary Umstattd
Ask for Becca. She walked me through property twice, made sure I got deals not advertised and did it all with a smile. Sign up now cause I have told my neighbors and they are ready to sign on.
October 1, 2016
Google Public Storage Darryl Clifton
Today I rented my first storage unit ever and the service was excellent!! Big thanks to Mary for providing five star service and clear understandable information for me!! THANK YOU MARY!!😉
September 24, 2016
Google Public Storage Strangely Familiar
Nice location near downtown. Mary and Kim great help!
September 7, 2016
Google Public Storage Keegan Lansdale Flynn
Mary was a great help, she helped me handle my storage flawlessly!
August 30, 2016
Google Public Storage CB
Fantastic location and Mary was a complete professional. Very satisfied customer here!
August 27, 2016
Google Public Storage Rosarito Foodtruck
Mary is awesome, helpful, quick and reliable! Great place. Safe place
August 12, 2016
Google Public Storage Brandon Fontenot
Kim was awesome found the right size unit for me. Very helpful with my needs to protect my items. Great location. Explains things throughly. Such a sweetheart. I recommend anyone doing business here.
August 9, 2016
Google Public Storage Antonio Garcia
I had such a great experience at this location! Needed it only for one month while I was between apartments. Mary and Kim were incredibly helpful throughout. A perfect option for college students on a budget. 🙂👍🏽
August 2, 2016
Google Public Storage lumen powers
Mary was amazing and made my entire experience so much more enjoyable...she's the best!
July 31, 2016
Google Public Storage Gloria Seda
Mary was really helpful
July 31, 2016
Google Public Storage Jessica Rose
Mary is such a joy to rent with. She always has a clean facility and a friendly attitude when ever you walk in the door eve. If it's two minutes before closing! She is great.
May 27, 2016
Google Public Storage Louis Black
Kim took good care of me and gave many suggestions that got me into the right unit as comfortably as possible. She continues to assist after my move in. This location's pricey, but super-convenient to those who place a value being near downtown.
April 22, 2016
Google Public Storage Mia R
Rented a storage unit with my roommate at this location Mary helped us out she was really alsome
March 31, 2016
Google Public Storage James Jones
March 29, 2016
Google Public Storage Mike Nelson
Mary has very good customer service
March 28, 2016
Google Public Storage Aj Rod ATX
Went in to ask about box's an a lady name Mary help me out .she was great well be back for sure!!!!
February 27, 2016
Google Public Storage Isabelle Fay
This is the best storage facility. It is easy to get in, very clean and Meranda was extremely helpful even opening early to accommodate us.
February 24, 2016
Google Public Storage Derek King
I had a Great experience when renting from Mary at Public Storage on 5th street. She was extremely helpful and polite. Thanks for helping me out. I plan refer everyone I know that needs a unit to your property.
January 8, 2016
Google Public Storage Polo Gonzalez
I rented climate controlled storage here for over a year. They keep the place clean and secure. I never had any problems. Thank you to Mary and her boss for taking care of me.
December 13, 2015
Google Public Storage Daria Whaley
Safe effective efficient be prepared to pay for a lock or bring your own so you dont have am extra fee.
December 11, 2015
Google Public Storage claire meadows
Greg was very helpful!
November 2, 2015
Google Public Storage Temple Noble
I have been impressed with the professionalism at this Public Storage location. Shone has been extremely helpful - great customer service!
October 29, 2015
Google Public Storage Laura Seda
The property is very clean and the new property manager is great
September 27, 2015
Google Public Storage Regina James
Miranda was amazing and very helpful. Made my experience very easy.
August 17, 2015
Google Public Storage Ryan Gibbs
I usually never write reviews. I figured I would do one for Carrie. I needed a unit and some supplies for moving. Came in and spoke with Carrie, it's like she already knew everything I needed. I was pretty much lost, didn't know what size unit I would need, or what moving supplies. I stumbled in to the right store. She pointed out what supplies I would need, and good deals for me. She's really going to make this move easier. Thanks Carrie.
July 18, 2015
Google Public Storage Tommy Roberts
Carrie is great. My wife and i have stored with her and had to come in and grab boxes this time. i never write these reviews... She is always helpful and kind. When i need a unit or stuff from inside the store. i will always make my way back here
May 21, 2015
Google Public Storage Phil P
After a bad experience last year with storing my daughters things we looked at other options. Thankfully we were referred here. Carrie made us feel welcome from the get go. Not only did we find out my daughter needed to have a smaller space but we were also able to get what we needed. This place is secure and well lit also. Which after last year was a concern. Thanks again Carrie!
May 16, 2015
Google Public Storage Larry McNeill
Since Public Storage purchased this location, things have been much better maintained. I rent three units and have no complaints. Public Storage should utilize Carrie as an exemplar of how to behave towards its customers.
May 2, 2015
Google Public Storage Bethany Hobson
This place is amazing! After going through a really stressful move and getting a unit sold out from underneath me after I confirmed my reservations at AAA Storage on S Lamar (I don't mind calling them out), Aaliyah was very reassuring that everything was going to be fine! Her and her coworker (sorry, I didn't get your name!) were very helpful in choosing some items to ensure the integrity of my items. Aaliyah is a secret IKEA product expert too so she can tell you if your things will fit or not! 😊 The storage unit is climate controlled, well lit, easily accessible and very convenient! They even have free carts with wheels that you can load up all your stuff on so you can get more done in less time! I can't say enough good things about this place! Warm, friendly, confident and clean! You may pay more, but this is one of those cases where you get what you pay for! Don't go anywhere else! Thanks Aaliyah for your awesome customer service in a really stressful time!
April 13, 2015
Google Public Storage Raul Narro
Came into public store sponk with aaliyah and was very very helpful and make my day abetter day , shes a great worker and i thank her a million, thanks.
April 4, 2015
Google Public Storage kristen moore
Carrie and Aaliyah are extremely friendly, professional, and easy to work with. What a positive experience.
March 7, 2015
Google Public Storage MOLLY SHANNON
The lady helping me, by the name of Carrie, could not have been more helpful, courteous and competent. She made me feel at ease and showed me patiently how everything worked and had me work the locks, gates and codes while she stood by my side, the first time. The place was spotless, and appears to get exterminated regularly. I had opted for a climate controlled unit and it felt nice and cool inside the unit. I have been very pleased.
January 16, 2015
Google Public Storage Frank Angelo
I have been storing at this location for awhile. Carrie is always friendly and helpful. Recently I lost my father and needed more room. Carrie was able to find me what I needed and a very stressful situation became easier.
January 11, 2015
Google Public Storage Clayborne Nettleship
Kareema was a great help. Everything at the office was done quickly and efficiently and she was very helpful at facilitating my move in the storage unit.
December 31, 2014
Google Public Storage james white
I come to Austin to visit family frequently. We always pay are bill here with Carrie. We have been thinking of moving to the Austin area to be closer to my wifes family. Theyre getting up there in age. Its nice to know we have a storage facility we are comfortable with for when we make the leap. Thanks Carrie...and Public Storage for being easy
November 24, 2014
Google Public Storage DL Farmer
This is the second time I've rented a storage space at the 5th Street location. Carrie is great - she is very professional and friendly. She also makes the check-in and check-out processes (dreaded paperwork!) as streamlined as possible. I would definitely recommend this location to friends and family.
October 27, 2014
Google Public Storage Matt W
Very happy. Would use again!
October 22, 2014
Google Public Storage Pedro Chávez
Carrie give us a tremendous support with all the information and our reservation an easy task! Thru doing business by Carrie, my wife and me we agreed that went in public storage was the right decision. Thanks Carrie!
June 4, 2014
Google Public Storage Wanda Potts
Clean property. Very efficient and nice to work with.
June 4, 2014
Google Public Storage david hayter
Carrie was helpful and the place was OK, a little pricey though. However I felt forced into writing this review as they are practically looking over my shoulder as I write this review which i feel they must have done to others giving a false impression of this place.
May 25, 2014
Google Public Storage Cameron Miller
Adam was super helpful. Found me a great unit at the hardest time to find one.
May 20, 2014
Google Public Storage Mary Doering
Carrie was awesome to work with!!!!! The storage was exactly what we needed, good prices and it was conditioned! All of my apprehension, of moving my daughter with her belongings to an unfamiliar city, was gone! Thank you so much Public Storage!!! I will not hesitate to use you again in the future!!!
May 20, 2014
Google Public Storage S D
May 14, 2014
Google Public Storage Tom Cartwright
Carrie was awesome in helping me pick a proper size storage unit and selecting the moving supplies I needed. I highly recommend this location!
May 13, 2014
Google Public Storage Iyef Kay
Customer service was awesome. Carrie was very attentive and extremely helpful with helping pick the proper storage unit. I would highly recommend!
May 7, 2014
Google Public Storage Andres Rosales
Carrie was very helpful!
May 5, 2014
Google Public Storage Jennifer She
Great customer service! Carrie is absolutely attentive and helpful. Highly recommend!
May 3, 2014
Google Public Storage Jenny Cisneros
Carrie was awesome! The whole experience was quick and easy. I would definitely recommend
May 1, 2014
Google Public Storage Jerry Goodwin
Needing storage space for summer. Carrie informed me of pricing and what size I would need to start storing my dorm room. She even was polite to my mom when she called. She helped me pick out packing supplies and showed me the best way to pack my gear. Overall my experience has been great. I will be gettin my space from Carrie and my essential packing supplies.
April 25, 2014
Google Public Storage Andrea Jamison
I went into this store yesterday with no clue what I needed for my daughter, but by the time we left we had all the information we needed about size and she will be moving in next week. Carrie was extremely helpful and even though I thought we needed a smaller storage she got us on the right track! Thank you Carrie for being so kind and answering everything!! I would make sure all UT parents check out this great spot!!!
April 18, 2014
Google Public Storage J W Martin
Carrie is very helpful, and very competent. She gets 5 stars. She answers telephone calls, and is easily available to meet to discuss issues.
April 3, 2014
Google Public Storage Thomas Clarke
They gave me the right size storage when I needed it at a very affordable (by Austin standards) rate. They were helpful in picking out the site, with the payments and paperwork, and by notifying me of how to get a refund when I no longer needed storage. I recommend them to anyone who needs storage near West or Downtown Austin.
March 25, 2014
Google Public Storage Justin Gardner
Thank you Carrie for making the experience smooth, quick, and painless! All my questions were answered, and the block looks great!
March 15, 2014
Google Public Storage Genevieve Wilson
Went in to look into renting a unit and was very pleased to find that Carrie was so very helpful and courteous. She was knowledgeable and was ready to answer to my questions. I can certainly say I'll be pleased with my decision to store my belongings here.
March 14, 2014
Google Public Storage Chris Garcia
Came in Carrie was very helpful and very polite and answered all my question I would recommend anyone to rent from here!