Public Storage Self-Storage Units at 10001 North I H 35, Austin, TX

Public Storage Let Rats Destroy My Furniture - And Profited Off It The short story is: If you love it enough to store it, go elsewhere - because when it gets destroyed by rats at this location, Public Storage DOES NOT CARE, and you won’t get compensated for the damage beyond the $250 “vermin” cap on the insurance. Public Storage’s absolute lack of concern for my property or health means I will never be doing business with them again - they got my money, and that’s clearly all they care about. In Fall 2024 I rented unit 4022, a 10x30 that is in the very far back right corner of the property. I moved a lot of furniture in while dealing with a divorce. I came back to check on my things at the end of May 2025 and was horrified by the serious rat infestation I found in my unit. No pictures I can leave with this review will demonstrate the horrible overwhelming smell of rat excrement, and likely also dead rat. ALL of my upholstered furniture and a bed were covered in rat feces and urine. My couch had been ripped into and nested in. By the smell, there was likely also at least one dead rat in my couch. A particle board bookshelf had soaked up SO MUCH RAT URINE, the bottom fell apart. I let the young lady in the office (who was new) know the situation in my unit, but Public Storage did not offer to do anything about it AT ALL - so we rented a Uhaul and disposed of the furniture that was, at that point, a serious biohazard. I was given the email for Mr. Muder, the general manager of the property. I sent him an email and gave Public Storage a chance to make this damage right. It included a detailed spreadsheet with the replacement value of everything that was a biohazard, which came to nearly $4k. Mr. Muder called to follow up about this and let me know that he had spoken to upper management, and they “decline to follow through on this” and directed me to the insurance - which I paid for - and which only has a $250 cap for “vermin damage”. Mr. Muder tried to explain that they have no control over what other tenants store, and that someone else likely had food in their unit that attracted the rats. NO SIR! This issue is not a little food in another unit - the volume of rat infestation is too severe for that. The two grocery stores on adjacent property, as well as dumpsters for fast food on the same block that I have witnessed rats climbing into are likely the cause. These are known factors that Public Storage should be used to dealing with. Clearly they’re not. Public Storage had ONE JOB they were paid to do - keep my property safe. They failed. And they still got to keep my money, so it seems they absolutely do not care what their negligence has cost me. I would have been better off giving everything I had to Goodwill than storing it here, because at least I would have gotten to keep my rent money - but I lost that to them too.

This was one of the best rental experiences yet. Everything was done online fast and efficiently I didn't even have to go into the office and when I arrived everything was waiting for me in my locker thanks again to public storage for there outstanding effort in making this experience easier on me I would definitely recommend them .

Alezai deserves more than 5 stars. She is the nicest person you will ever meet and always so full of joy when I come by.

Cynthia was very helpful and courteous with the initial set up.

Leticia was super. Answered every question . One of the best property managers you'll find . You want good service with a smile ask for Leticia at public storage.

Harley, the polite young man who helped me throughout the leasing process is articulate, knowledgeable and personable and made the otherwise dull experience of renting a storage space a little more engaging. He knows how to do the job and was very efficient at explaining things intelligably and concisely. He should make DM in no time. A very likeable gentleman, I couldn't resist telling him that he looked like he could have been Clint Eastwood's son...or grandson.

Muy buen servicio y amabilidad lo recomiendo

Harlee was very helpful with finding me a storage space

This is crazy. No in person office it’s all on the phone. I rented a space on the phone and then when I went to the location to access it, the code never works and I need to talk to a call center agent for the problem.

Thank you Tami your help you’re so nice 😊☺️

Thank you Tami YU good person I loved and good customer Service

Worse service ever from a supervisor on the phone , they took unauthorized payment and said to me they don’t care what I do I won’t get my money back after I had been a customer for 5 years, they just don’t care

Thank You tami

The beautiful friendly lady Tami was so amazing and was a very wonderful and amazing help she gave to me yesterday. One of the best locations too.

Got really good prices with Tami! Will be back!!

Great place when moving, Tammy was so nice and respectful she helped me every step of the way. Would definitely recommend

Muy bueno, muy atenta, tamy.

Tami was the best, got me a unit for a good price with quick service

Wow, the amazing help that I got from Harlee was exactly what I needed during a stressful move! Just moved in and the property looks great! Thanks my friend!

Harlee is really amazing

Sherea is the best . So humble, polite, helpful and very professional. Always recommend this place.

Harlee did great in helping me find the perfect unit

Harlee really good

Whitney gives great service

Very good service from whitney

DO NOT RENT FROM THIS PLACE!!!! THEY ARE HORRIBLE. THEY PROMISE YOU A LOW PRICE TO GET YOU IN THE DOOR THEN IMMEDIATELY THE NEXT TWO MONTHS JACK THE PRICE UP. I WAS PROMISED A RATE OF $70 WHEN I RENTED FROM THIS PLACE. THEN TWO MONTHS LATER THEY RAISED IT TO OVER $100. NOW I PAY $124 FOR A TINY 8X5 SPACE WHICH IF YOU PAY YOUR RENT LATE THEY CHARGE YOU ANOTHER $24 AND CUT YOUR LOCK. THEY WILL CUT YOUR LOCK EVEN IF YOU HAVE RENTED FROM THEM FOR MONTHS AND YEARS LIKE I HAVE BECAUSE THEY HAVE NO LOYALTY TO THEIR CUSTOMERS. JUST ANOTHER HEARTLESS CORPORATION THAT DOES WHATEVER THEY WANT WHEN THEY WANT AND TAKE YOUR MONEY WITHOUT ANY CONCERN TO HOW YOU MIGHT FEEL AS A HUMAN BEING. RENT FROM SOMEONE ELSE AND SAVE YOUR MONEY. DO NOT LET THESE GUYS CON YOU INTO A PRICE THAT THEY WILL QUICKLY CHANGE.

Me gusto mucho la atención de la persona que me atendió puso todo su mayor atención por atenderme muchas gracias por su gran atención muchas gracias,me lleve la experiencia que me robaron dentro de establecimiento la seguridad de tener cosas supuestamente seguro este lugar es muy inseguro trabajan en los carros hasta poder roper el vidrio y maya de metal este lugar es decepcionante creí que estaba seguro mi carro y mi herramienta

Whitney always gives great Service

Always great service from Whitney

The manager whitney is always so helpful and friendly

The manager was very kind and helpful

Whitney is always happy when I come to the office

Wonderful people that work here

After listening to someone curse her on the phone she hung up and gave me 5 star service with a smile.

Whitney is superhelpful

Un exelente servicio

Muy bien atendido.

A good place to store all your belongings

Whitney gives great service

Whitney gives great service

Best customer service, the front desk personnel was very helpfull ! 😊

Whitney gives such great customer service and is always user helpful when I come In

Whitney gives Very good service

amable la k a tiende y es mui pasiente Muibuen servisio

I find the manager , she was very efficient, caring, and on top of her business.

Although the prices have went up substantially,the manager "Whitney will do her level best to accommodate customers. In several occasions, Whitney has made suggestions on saving on storage fees. She can request consideration for reduction in storage fees. Whether approved or not,her suggestions Qualifies as Excellent Customer Care. Bravo Zulu Whit!

Whitney is the best manager she help you out helps in switching to bigger or smaller units easy very helpfull.

Average

Overall, I was pleased with using this Public Storage. I needed to store my car while I was in the process of moving to a different state. It was a little confusing at first since no one was there to help me when I first arrived and the parking space numbers were extremely faded. But after figuring it out, the process seemed easy. Paying every month via the app was a breeze and I was able to get in contact with the staff on the phone if I had any issues and vise versa. While I was gone, I got a call that my car needed to be moved in order for the parking spots to get fixed. I was glad that I was notified and we figured out a way for my car to get moved, since I was unable to be there in person. The staff seems to be on top of what is happening at the facility.

Muy buen lugar buen servicio desde la oficina. Recomendable

I forgot the managers name. I think it's Whitney. I had an incident happen with a trailer that i have stored at this location. She offered me a free lock. Excellent customer service

This place is FANTASTIC! The manager on site has the best customer service that I have dealt with in a very long time! She was so knowledgeable and professional that she made the job look easy, she even looked like she enjoyed her job! I would definitely recommend this place solely because of the manager!

I called this public storage and Whitney answered and she was so sweet and helped me out so much! I think I’m going to get a unit pretty soon! Everyone needs a Whitney!! she needs a RAISE!!!! MOST HELPFUL PERSON EVER!!!

Whitney is the best very nice and very positive

The manager really a nice person

NO SECURITY CAMERAS, HAD AN INCIDENT, THEY NEVER REPLIED TO THE DAMAGE THAT WAS CREATED....

Whitney store #08451 is awesome in customer service, and Jordan, the district manager, is very humorous

Customer for 3 years. Robbin the manager is very responsive and helpful. Facility is clean and safe.

Shera is amazing. Been here since June and she makes sure my unit is taking care of every month! I love it here! Thanks for your amazing customer service!

Facility staff is always positive and understanding of my questions and concerns.

Buen trato y servicio de zaida lo recomiendo plenamente gracias por la ayuda...

This location is great. Sometimes it is hard to get connected on the phone, but if you leave a message, they will call back pretty soon.We are a company based in China. In the beginning we need to find something affordable for some products, but now we got our warehouse. It's been a pleasure to work with Leticia, Louis and Whitney, great people. Especially Leticia. She is the one who told me "We'll find a way to help you work it out." And Whitney, she helped us securing a better rate. Much appreciated. I had some issues with one of the property managers but it's been solved. Overall it is a good experience.

2022 September Worn facilities but good service The unit was clean and everything was in-place when I arrived to the unit after reserving and paying for the unit remotely. Yes, the paint is peeling or faded on most od the doors. Yes the driving ways are lumpy or severely cracked in several places. But my door worked smoothly and the fence seems secure.

Leticia es muy amable y me explicó todo muy bien gracias

I know that they are not responsible for thefts but they steal very often where they leave cars and trailers I hope they improve security in the parking lots for cars and trailers

Leticia was definitely a great help!! Super friendly and nice.

I had a storage emergency, saw that property manager would be back at 12:30 she came back at 1:00 than moved the time to 2:30pm than disappeared. Her ne is Letecia.

Leticia was really helpful and respectful for the best care of my things. I really appreciate her kindness.

Kailey was extraordinarily wonderful in helping me pick out the perfect storage unit for myself. She was very enthusiastic

Leticia is wonderful, gave me all the information about storage. I am a returning customer at this store cause I know I will get good service

Sherea is awesome

Leticia sweet person

Leticia is wonderful! She gave me a good size unit and didnt mind showing before i committed

Leticia is always helpful, sweet and runs her store well! She will take care of you here! The place is always clean.

Excellent public assistance, I greatly appreciate Ms Leticia for guiding me thru the process .

Leticia was professional, kind, and made my storage rental experience very quick and easy.