Tabitha was excellent and made me felel very good about renting here thanks!
From the time I walked in the doors, until the time I left the facility I was treated with the very best of respect, Ashton is a super hero in my time of need, she was there for me when I needed someone the most. Thank you friend!!
Tabitha was wonderful taking care of me everytime I came. The storage is very clean and I am a long time user thank you Tabitha
Tabitha was excellent and very helpful!
Tabitha is as a great help. Location is perfect. Facility was clean and tidy.
We love public storage. Tabatha the manager is great and we are very satisfied!
Tabitha was excellent at helping us get 3 more units. I appreciate her kind service to us. Tom Killebrew
Great location, wonderful staff, very helpful
The employees, especially Tabitha, there are amazing! They are patient and clean the space regularly! We had stuff here for almost a year and never had anything but a positive experience.
Jenn went above and beyond in assisting me today even though she had work to do herself. I would not been able to accomplish my plans without her!!!
Tamatha is always helpful and delightful to work with.
Tabitha at Public Storage was great to work with. I really appreciate her help.
Tabitha and her team at Public Storage, Aledo TX are great! Facility is clean, good carts, clean restroom and always responsive when I have questions. Customer oriented. Tabitha recognized my patronage and extended my rate as a courtesy which is much appreciated! 🙂
Tabitha was so helpful and nice. She did a great job helping me get a storage unit. This storage facility is really managed well.
Your service is awesome at this location
Needed packing material and had questions about the pricing of my storage unit. Tabitha was working today and was helpful, cheerful, and tracked down the right answers. I really thought here customer service was exceptional.
Tabitha was excellent! Helped me with everything I needed.
Tabitha was fantastic!! She was so helpful!! I love how positive and patient she was!
Tabitha went above and beyond to accommodate our request when it came to selecting a unit. She understood our needs, thoroughly explained the process, and made sure we were happy with the outcome. In addition to her superior service, this public storage is excellent. It is always clean, orderly, and well maintained.
Tabitha was storage unit angel when we ran into her! We were dealing with a logistics issue from multiple units and she fixed our issues in under 5 minutes!
The facility is good, however pricing is getting out of control. It’s jumping almost $100 a month on my storage this month.
Tabitha was alot of help with my lock cut and get the new lock put on in a few days I have been with them for 2 years and I trust this storage with my belongings. Very much appreciated the fast service.
Tabitha was extremely helpful in setting me up with a unit exactly for what I needed and setting up auto pay making both our lives extremely easy. Love this service.
Outstanding customer service! Very personable, knowledgeable and helpful throughout the entire process. Came back to get a second unit and Tabitha was the absolute best!!!!
Moved into a unit yesterday, Tabitha was super helpful with explaining how the layout works, as well as help with directions to my unit. Very clean, and nice facility as well!
Tabitha is exceptional and so very helpful! She guided us through the process of transferring our unit to this location and establishing a second unit to meet our needs. She is so very friendly and easy to work with. Highly recommend this location for the services, the price, and the excellent upkeep of the facility!
Love the service very helpful
Tabitha was AMAZING. She was very helpful and made the process so easy.
Tabitha at the Aledo facility was amazing! Helpful, knowledgeable, fast , friendly. Such a great experience getting moved in!
Tabatha was great! Super customer service in going thru all the unit options… would definitely recommend seeing her if this is your storage location!
The ladies that work at this location are amazing! So helpful and friendly! They care about their customers.
Professionally run and extremely well managed facility. Tabitha is awesome!
Alyssa is wonderful here! Public Storage is a greedy business amd does not deserve the 5 stars, but Alyssa worked to keep my monthly rent down. Very helpful and positive.
Horrible. Hard to get ahold of. Came today and the elevators were down. Sign said to take the stairs so I did. Then the gate to leave wasn’t working so I was TRAPPED. The sheriff had to literally come and open it. public storage claims they are “open” yet nobody is actually staffed when they’re supposed to be there. No emergency line to call. Absolutely unacceptable and will be moving storage units IMMEDIATELY. The girl I finally got ahold of at public storage was also incredibly rude and unprofessional.
Let me preface by saying YOUR PROPERTY MANAGERS ARE **NOT** THE PROBLEM. Public Storage IS THE PROBLEM. The 2 stars is for the COMPANY not the employee. Public Storage recently spent OVER a billion (with a B) dollars in acquisitions. Yet, can only manage to staff a property with 1763 units (the biggest store in that district) with ONLY ONE employee. It is large enough and has the payroll budget for TWO full time employees. As if that in itself isn't stressful enough, they're asking for "truthful" surveys and then the property manager catches all the repercussions for a customer's opinions on the property. The "District Manager" can't even contact the upset customer themselves. They make the property manager do so. Here is what most customers don't or won't understand: a property manager is nothing more than a glorified janitor. Expected to run themselves to death maintaining property standards AND customer issues. They don't have the authority or ability to correct your issues. If you have an issue with your rent, the hours, the maintenance, whatever!, CONTACT PS Corporate. Don't punish the lone employee for doing everything within their power to help you. PS should be spending those dollars in ADEQUATE training for their upper management and paying their property managers more than $15 hourly. Your rent increases pay for the company to grow. Nothing more. BE KIND TO YOUR PROPERTY MANAGER.
Very pleased with the customer service provided by Alyssa. She was very helpful, made the move-in process very easy and was wonderful to work with. She is a real asset to Public Storage. Thank you Alyssa.
Excellent and professional service. The space is well maintained and extremely clean.
Hello Everyone
My husband and I recently went to Public Storage to look for a bigger storage, the thought of moving to a bigger storage was a headache but going to speak to the storage people to see what they had available etc was overwhelming, until we walked in and spoke with Alyssa. The first in counter that we had with her was a breath of fresh air. Alyssa was knowledgeable, great customer service, sweet as can be, and she makes you feel heard. That is something that is rare. If you are looking for a storage unit you need to see Alyssa at public storage in Aledo. She will make everything as smooth as can be. Alyssa thank you for everything. Public Storage would be stupid to lose an amazing worker like you!!
We have
Had a storge unit for about 5 years now , no issues at all, we called to rent another unit yesterday and the guy on the phone got everything mixed up so we went in to this location today and spoke to Alyssa. She was one of the most helpful, kind, hardworking people I have ever met. She is currently helping us get our money back from the storage unit that was, 1 the wrong storage unit and 2 had the wrong name on it smh. She is going to help us get our money back from the issue that wasnt in anyway our fault or her fault. All i can say is, if you want to rent a unit, please go in and do it, DO NOT do it over the phone. And deal with alyssa, she is awesome ! Other than that, the place is very clean and very quiet, in the 5 years we have been renting a unit we have never had any issues. I give this place 🌟🌟🌟 🌟 but only because of the issue with the foreigner over the phone. Now if they refund my money, I will be giving them 5 stars for sure! But if they dont refund our money, i will definitely let you know and i will be changing my rating for this location, Thank you again alyssa.
Update: the money never was taken out for the mistake that the 3rd party answering service made, or alyssa made it right but either way this place is pretty good to do business with and your stuff will be safe which is the most important part of it. So with that said I am changing my rating to 5 stars and thank you again alyssa for your help and your professionalism.
Elissa was so nice and helpful. She helped me on 05/21 at 5 pm. She stayed in the phone with me until the entire transaction was complete. I had called earlier to ask questions and she was patient and answered every question professionally. I was having issues online trying to book the storage and she had called back asking if I needed help which was perfect timing!
Thank you property manager Alyssa for being so personable and kind!
This facility is great. Alyssa was extremely helpful with our unloading experience.
Exceeded expectations. I've rented at other Public Storage facilities, and I've never had an issue. The staff at the Aledo location was extremely helpful, was able to make our initial setup better, and when we were finished - they were proactive in helping us close down our rental. Couldn't have been happier.
Avoid this location at all costs.
I had one of the worst experiences I’ve ever had at Public Storage.
Earlier today, I was stuck in the elevator at this facility. After finally getting out, the elevator completely stopped working, leaving me unable to access my unit on the fourth floor.
Management was completely useless. The property manager told me they “don’t know what to do” and weren’t even on-site to help. So now I’m paying for a unit I can’t even access, with zero support or urgency from staff.
I’m in the middle of a time-sensitive move for a job relocation, and this situation has completely disrupted my ability to work and move my belongings.
I expect corporate to step in because this level of service is completely unacceptable.
RUN!! DO NOT RENT HERE!!
I’ve had my storage unit for two years, and the constant price increases every six months have been beyond frustrating. I stuck it out because I wasn’t in a position to move everything, but this last increase was the final straw.
When I first rented my unit, I was paying $161. Now I’m being charged $320 — that’s double the original price! What makes it worse is that the same unit size is currently advertised online for $183.
This kind of pricing is completely unreasonable. Don’t waste your time moving your belongings here, because you’ll likely have to move them again unless you’re willing to keep paying these inflated rates.
Great location. Secure entrance and willingness to work with you in regards to unit. Depending on availability and your willingness to be patient.
Not always in the office so last minute rush in to find something may not be a good idea. Then again they are human and not their responsibility to be miracle workers ha.
Amazing support for me and my wife as we were shopping around and booked after dealing with them. Would highly recommend
This storage facility is adequate. The staff is usually very rude, and though its very secure, its also very difficult to store and retrieve your items to and from the storage unit.
Susie was awesome!! She helped me get my account back on autopay! I can’t thank her enough!!
They never answer the phone! Never! So if you ever need anything from them good luck. The 2 years I have had a storage unit I have never had a call answered always have to go to there office.
Update……… still no answer when I call shocker.
Nobody here never ever and can’t drop off 🔐 and gate broken.
I shared with Susie a minor issue & she was gracious, professional & helpful. She made my visit easy & worthwhile. Thanks.
Susie was fantastic!!! Always working to make sure we are taking care of
Tabitha was amazing on helping me get my unit!!! Super friendly and knowledgeable! Easy transaction
Price gouging! We have had a storage unit here for one year, and in that time period, our rate has increased twice. We are now being charged nearly double our initial rate. We have gotten texts about special deals and discounted rates, but those are only for new people. The facility is nice, but its value hasn't doubled in 12 months.
Edit: The morning after this review was posted, Cindy called to offer a price deal, and I got an email offering a $33/month credit... for only 3 months. However, this "discount" is still a 10% increase over my current rate of $114/month. A quick search online shows that I could get my unit today for $55/month for 3 months, and then $91/month after that. THAT is the price I want! Why alienate current customers by gouging them? Corporate told the Aledo location to make me happy so this negative review would disappear (and it definitely would), but they don't allow the Aledo location to offer a decent deal. PUBLIC STORAGE CORPORATE, THIS MESSAGE IS FOR YOU, not for your poor branch worker whose hands you've tied. Do better.
Great customer service. Clean facility! Easy process and easy in and out! Glad I made this choice for storage.
Tabitha was amazing to work with. She was quick, friendly, and so helpful every step of the way. She made the whole experience easy and comfortable, and I felt completely taken care of. Highly recommend!
Susie was awesome, very helpful and courteous. Pleasure to deal with.
Very clean, safe and secure. Office staff, particularly Tabitha, was very helpful and friendly.
Suzy was awesome and so kind and helpful!! Give her a raise!
Susie was amazing. She walked us through all our options, let us see sizes, and was extremely friendly. We looked at other options but we chose here because of her!
Easy toget to. Very clean
Convenient location in Fort Worth. Alyssa (on-site manager) was very helpful in getting us into a unit that met our needs and provided immediate access. I would recommend this location due to Alyssa.
Great service and very polite
Helped confirm autopay, try to merge separate accounts, and reset access codes. Very helpful.
Lawri was super helpful and made the rental process very easy!
Ive been here for barely 4 months and my rent increased by 20$ when originally the lady I talked to over the phone told me to lock in my 60$ rent by that same day and I chose to trust her & drive an extra 40 minutes for that rate just for them to raise my rent. I am not happy with this on top of being locked in the storage unit with no way out and no one ever answers the phone. Beware before you sign anything.
Very clean building. I worked with Susie from the office and she was great! Very nice and explained how everything works. Thank you for being awesome and for the help Susie ! Much appreciated.
Susie has been so helpful with all my concerns and questions. I have noticed the front office and the overall property is so clean since she came to this location. She is very kind, knowledgeable, and a great asset to Public Storage.
Tabitha provided outstanding service! I highly recommend!
Great customer service, communication is excellent. Tabitha was very friendly, kept a smile on her face & helped me with renting my unit.
These 5 stars are Casondra due to hard work and willingness to do everything in her power to help me resolve my issues pertaining to my lock of my storage unit.
Whether today only to find out the elevator 1 was broken and told to use elevator 2. Elevator 2 only goes to the 3rd floor and my unit is on the fourth floor. Frustrated that I was expected to carry things up stairs to the final destination, so took it back home. There are never enough carts to use for the number of people storing things. The office is never open. I have been there several times too. The storage space is nice however.
We've never gotten a storage unit before and Tabitha was a great help. she explained everything clearly and was very friendly. 10/10 recommend
Tabitha was very helpful and kind, she kept checking on me to make sure i was okay when I was by myself in there and the lights kept turning off. Very kind staff!
Wonderful! Friendly service, clean spaces
Susie was awesome and super helpful. She was quick and efficient and made the process super easy. Thanks Public Storage for hiring well!
Maybe put in some ventilation so it's not suffocating in there
Smooth process. Friendly people.
Thank you to Lawri at the Public Storage in Aledo, Tx !! I appreciate her great customer service and willingness to "go the extra mile" for her customers. Thanks again Lawri !!!
Susie was a pleasure to work with! Very nice and knowledgeable about everything. Facility was extremely clean and secure.
Susie, helped me out and made the entire process wonderful!
It was so easy once you signed up to access the building. It was very clean and even smelled clean. The lock was inside the unit when we first got there. All very easy, very user friendly.
Very easy process with Araceli! She explained everything clearly and was delightful to work with!
So easy! Great customer service!!
Susie gave the best service I have ever had. Very helpful and knowledgeable! Thank you so much
Susie was wonderful! Always so great to run into people who take pride in what they do! 10/10 would recommend working with her here to anyone
Every time we need the code from the person in the front desk they are never there. One time they left the front door open and we walked in and they were hiding in the back. The storage unit itself is great we have a few at this facility. But the people working the front desk are never there during their “open” hours
Susie is the best. Saved me money
Great experience with Susie
Alyssa is bad ass
She guided me throught the whole process
Now I feel right at home with public storage
Very helpful and professional
Great secure storage facility.
Knowledgable, clean, climate controlled perfectly, easy access and account management
I would like to give Tina a very positive review at the Public Storage in Aledo.
She stoked what she was doing to help me with my lock on my storage unit.
She had a great attitude and worked with a smile. She is an asset to your team at the Public Storage in Aledo.
Cheryl Blue Cleveland
The facilities are nice but very poorly designed. You have to drive indoors. There’s too few parking areas inside. Cars lined up inside to offload. You either have to wait forever or leave and try to come back. Several 100's units and 4 places to park. Not enough carts. No outside doors to use as well. Worst storage unit I’ve ever seen .
UPDATE:: Since for the reasons above (extremely poor design, lack of parking, and access availability, I have to go later at night when fewer people are there. I accidently tried to leave at 9:02PM (had to use emergency manual exit at doors) and the attached photo is the response I received. I fail to understand how me leaving at 9:02pm is disrepectful to other tenants, but thank you for showing how much this company respects its tenants. Maybe if there were more access points there would be more opportunity to actually use my storage spot. Or, is it better to double park and leave no egress for other cars and tenants?
Susie was a huge help! Helped us find a better sized unit and had great service. 5/5 stars.
Went in today to close out my unit after renting for two years. Tina helped me and was so kind! She made the process go so smoothly and gave amazing customer service!
If ease of use and customer service is important to you, then look elsewhere! Pricing started out OK, but only going up! NO RESPONSE to questions or problems from manager onsite that I left a voicemail for! I wonder if there really even is a "manager" onsite at this point. My young son and I were locked in the building one night, and emergency # to get out was worthless! We couldn't reach a live person or get doors to open! I ended up getting out by using a garage door control right up by the door rather than their keypad. Broken elevator several times so slow getting in and out. We have two units that are the same size and directly across from each other. Rented both without 30 days of each other and the prices are not the same! All I get is corporate speak when I ask why.
Great service. Very helpful as soon as I walked in.
A storage place is a storage place, but what makes this one different is Justin. A great attitude, great knowledge, and a great dude!
I needed a storage facility, and highly recommend this one. The security is great, the ease of check in was better than my previous storage facility, and Justin was very helpful with understanding and meeting my needs. 2 thumbs up!
Was in need of a storage solution and was taken great care of by Justin. He was helpful and courteous, and made everything a breeze. I will most definitely support this business from here on out due to the wonderful customer service and welcoming environment.
I recently inquired about storage unit options and had the pleasure of working with Justin F. From the moment I walked in he was incredibly welcoming and professional. He took the time to understand my needs and helped me identify the perfect unit for my belongings.
Justin F. was knowledgeable about the different options available and patiently answered all my questions. His attention to detail and commitment to customer service made the entire process smooth and stress-free. I truly appreciated his friendly demeanor and willingness to go the extra mile.
I highly recommend Justin F. and this storage facility to anyone in need of storage solutions. Thank you for making my experience so positive! And thank the management for hiring veterans! This place is Unstoppable!
By far one of the nicest and cleanest storage facilities I have ever been too. Most facilities have the certain smell all facilities have but not this one, very well maintained. Manager was super helpful and easy to to work with. Highly recommend
The gentlemen I spoke to over the phone was extremely helpful his name was Andy I belive definitely deserves a raise.
Second time using this place! It’s great. The main kickers come to number of moving carts, and space is minimal for multiple people moving. Best advice - move on a weekday! Staff is very helpful.
Andy, the gentleman behind the counter, was able to rent me a unit on a Sunday in less than 10 minutes. Along with answering all of my questions, he was professional and easy to have a conversation with. He's a real asset! Thank you, Andy.
Justin was amazing to work with! The place was clean, prices decent and the process was smooth and easy! I will definitely use this place for all my storage needs!
Justin F. Is awesome very professional and glad to have him for his knowledge and professionalism.
I work for a moving company and storage facilities can be hit or miss for us, this place was great and even had a bathroom to offer my co-worker and I.
Justin was easy to work with and very helpful
Best prices and very convenient
We have a
Had a storge unit for about 5 years now , no issues at all.
Justin and Andy were very helpful when I returned their lock and inquired about insurance needs. They answered all questions with a smile and patience. Would highly recommend the Aledo location to anyone!!
Andy was great! He let me know my unit wasn’t locked properly so I could go fix it! Thankfully all of my belongings were still there
Professional staff and speedy service
Public Storage is GREAT . Super close and convenient!
Current manager & crew solved my problem promptly and completely.
Public Storage is Awesome!
The building is nice looking. But it stops there for me. I currently have 3 large storage units paying $600/month. Access is not 24 hours, which I can’t understand given the ridiculous amount of security and numerous times you are required to enter your code to enter any area. The first two codes they sent me via text never worked. I’ve left voicemail messages for the property manager several times but get zero response. I’ve been there during all times of the hours of access and never catch them. Awesome job to have to not be available and return no calls. The accessibility of gates and elevators through the public storage app never works despite all my efforts. The availability of moving carts at the elevators for the facilities is not enough given the use when I’ve been there. Especially if you have over 3,000+ sq ft house of furniture you are storing. I have to have storage for a short term. This works for that. But if your expecting convenience and some modicum of customer support from the property manager think again it is non existent. You’re own your own while Public Storage just sits back and collects your money.
Unreal we been a customer since 2019 and yet we as old current customers we haven't had been notified of new cheaper rates and when called about they denied us the new rate seems like its discrimination to me well they will lose our business it only continues to get worse at this location with customer service justin is extremely argumentive and rude and was caught many times in the recorded call of giving the wrong information and once he was questioned on that he would back pedal or say thats just how it is he bot informative of the very product and service hes been tasked to take care he contacted me to remove my review and he would lower the monthly rate then came the old switch back this place has declined in the last 10 months while justin is there or this GM Troy don't bother with this place
Great prices, easy process to get a unit. Did I mention climate controlled!!!
Great staff and clean facility. Justin usually helps me out with anything I need and able to answer any questions I have.
Justin was a pleasure to work with and offered excellent advice as well as guiding me through my first ever storage rental. His customer service ethic is outstanding and I am very happy with my rental. I continue to receive excellent service from Justin. I could not be happier with my experience.
Justin could not have been more helpful. He gave us a tour of the facility and managed to get us 2 units with everything we need. He was courteous and professional. He helped us with the online reservation process and made sure we got the best rate. I would recommend this facility to anyone, even if it meant driving out of your way! We continue to receive excellent service from Justin and know that our items are secure. Highly recommend!!
The facility was nice and clean. We just purchased a unit and so far, the process was quick and easy. Justin at the front desk was very helpful and knowledgeable.
I have rented here for 2 years and they have always taken care of me. Justin is awesome and goes above and beyond to do anything he can to help you. Thanks Justin!
Used them several Times over the years, Always have great deals and clean units. Very Nice storage place and will keep coming back. Very Friendly staff
Thank you Justin. Job well done.
So glad Justin is there and managing things. The other lady Vickie ( who is now gone) was running the place into the ground with her rudeness and lack of knowledge. I just wanted to say I am glad she is gone, it is long overdue.
Justin was wonderful very helpful and answered all my questions. Thank you.
I had storage at this location for over a year. The facility is clean and secure. Vickie made my move in easy and the move out process was easy too. Thanks Vickie!
We’ve rented 2 units from this location and have had such great experiences! We highly recommend this place if you need some extra space! They’ll take good care of you! Thanks Justin! And Vicky! And the funny girl at the desk!
Justin took the time to help walk me through all the options available to me and suggest the best course for me. Very much appreciate that level of service!
Had a issue and made the call and Justin jumped on it and got it taken care of quickly we been a customer since 2017 and will stay as a customer
Great customer service and friendly.
Worked with Justin on getting an additional unit. Very friendly and knowledgeable. It was a pleasure working with Justin. Highly recommend this facility and their staff!!
Vicki was amazing helping me get my reservation squared away!! Quick and easy process!!
One of our employees drove off and left the lock off our unit. Within minutes of his driving off we were notified. They were so professional, I really appreciate their diligence if helping to keep our items safe.
Great service! Quick and efficient- the gentleman who assisted was very nice!
Joseph and Vicki were super helpful! Excellent customer service!
Vicky was great! Very helpful!
Justin was AMAZING!! He was very knowledgable and kind. He helped my fiancé and me switch units so we could be closer to the elevator (which wasn’t even an option we could choose when reserving the space online) and answered all of our questions. Truly a great customer service experience! We actually chose this location on a whim because it was a little cheaper than the ones closest to us, and I am so glad we did!! The facility was clean and well kept, and Justin was a huge help. I will definitely recommend this location to my friends and family to use. Can’t say enough great things about Justin or our experience at this Aledo location!
Steer clear of this place!! Once you've moved your items into the unit, they will randomly begin raising the rent amount. First, I've left 3 messages for the property manager (at the Aledo, Tx location), and they've still not returned my call. I finally get ahold of a RUDE representative at the 800 # and she tells me that there is no cap of how much they increase your monthly rent by or how often. My monthly rate increased by $40 after 5 months. The rude representative told me that they can increase it every 3 months, 6 months or whenever with no cap on the amount... I would absolutely RUN from anything like this!! Look elsewhere and be sure to read any fine print that says this!! Is this even legal!?
Getting setup with a unit was quick and easy. Great space for getting through with a moving truck or trailer. Vicki was very friendly and helpful through the process.
Excellent service. Justin helped to make my job as convenient and quick as possible.
The staff here is very helpful and give the best service they have 2 employees at the site . Vickie and Justin. I have been renting for months and I am very satisfied with their services .
Super friendly and helpful! Ended up needing to adjust my unit start date last minute and they were able to help efficiently and quickly!
Justin was great to work with! Made the process super easy and was extremely friendly.
Great people, great experience. highly recommend this location.
Great experience at this Public Storage. Friendly staff, prompt service, safe and secure storage - highly recommended!
Great service from justin walked us through the whole process and was very respectful and responsive
Justin was extremely helpful
Easy process
I like to pretend like I’m stuck in an infinite maze when I’m walking around in here
Thank you thank you Justin for helping me at the Aledo Texas locations . He is ve try friendly and a huge asset to the public storage company. Thanks again to Justin for being a stellar employer and helping me.
Justin was quick and easy my to work with. ! Great service!
Justin helped me out on my unit purchase.
Mrs. Vicki was so wonderful and professional. She understood my dilemma, helped me with a solution, and was able to get in and out in less than 30 mins. Thank you Vicki for making my weekend!
I have a storage at the Aledo, TX location. Justin was very helpful. He basically walked me through the online sight. Showed me the best unit for my needs, and told me about the discounts that saved me money as well as thinking about where I would need to go on move in day. He went above and beyond what I expected.
The renting process was smooth and simple. Justin was very nice and helpful.
Very expensive. 2 years ago I was paying $49 now my rent is 233. It’s not as well maintained as it should be and it’s difficult to talk to anyone.
Thank you,
Was helped out by Justin he was extremley nice and friendly answered all of my questions on everything I needed to know appricate Justin for all his help and Thank you for your service to the country if i can give more then 5 stars I would.
Vickie helped me and my husband get a unit and she was so helpful and nice!
Justin really helped me out goes above and beyond
Justin at the front desk was super helpful and friendly! Highly recommended Public Storage
Just provided fantastic customer service, I highly recommend this facility!
Vicki help me out with issue I had with a blue lock still on the unit I purchased and got me all taken care of. Definitely would recommend you check your unit before they close at 5pm just to make sure there's no lock and it's ready for move in.
Not safe. Do not go alone if you're female.
Just rented a bigger storage unit, 10 x 15. Very clean and ready for move in. Justin was extremely accommodating and friendly. He found us a bigger unit very close to our existing 10 x 10. Thank you Justin for helping us make the dreaded transition into the bigger unit much easier.
Justin was super helpful. He showed us 5x10 unit and it allowed us to figure out we needed a larger unit. Helped us with pricing and reserving.
Edit 23Jan2024: beware price increases. Online, the 10×20 shows $114, but we have had that unit for over a year and every 6 months they increase our rate. We now pay $180 a month at the moment. I cannot wait to close on this house.
Edit: 27 Jun. The district manager finally called and had the AUDACITY to ask that we edit our reviews in exchange for a credit on our next bill for the price of the locksmith. The locksmith that we shouldn't have ever needed.
Drove 3 hours to access my unit that I've paid for on time for over a year, just to discover that my expensive lock has been cut off and a cheap one has been added. Has someone been in my locker? I don't know because since the office was closed, I can't get into my unit with my stuff. The next day we had to have a locksmith cut this lock off at our own expense. We can POSSIBLY be reimbursed if we do a police report and fill out some nonsensical public storage paperwork...
Vickie did an amazing job at explaining the terms and conditions of our lease. She was very thorough and very kind even the day before a national holiday. People make the difference between good business and bad business, and she is the reason we will come back.
Don’t store your stuff here if you don’t want it stolen. If I could give zero stars for safety reasons I would. My storage unit was broken into and my lock was replaced by someone other than myself. Several items were stolen and unfortunately the facilities cameras only go back three months and are useless to my situation. Amazing how there are cameras at just about every corner and we were told that they watch them closely for people entering the premises with bolt cutters. The rent for this facility has increased 3 times in the last 18 months and I am truly perplexed as to what I have been paying for because it certainly was not for “Secure” storage.
Love this place easy access to my unit and office people are super nice and helpful.
Rented for a month to assist with a move. Staff was helpful and courteous in all my interactions. Facility was clean in all my visits. Would definitely use again.
Vickie is great!!!! She is professional, courteous and friendly. She took time to show me several units, explained where each was located and proximity to the loading zone. She then walked me through the entire sign up process. Vickie is a gem! Highly recommend Public Storage in Aledo.
Vickie is absolutely wonderful!!! Worked with me to set up the app and etc helped me find the best unit for my needs and was very informative. The location is great and always nice and clean.
I had to move a member into this storage facility and Justin went above and beyond to help us out. I have had bad experiences with this company in the past and talking to Justin about it, cleared up a lot and will be using this company for now on.
This is a nice facility with extremely helpful staff. They were able to answer all of my questions and were very friendly. I was very well taken care of.
Wonderful! The manager Vickie has brought this storage facility from a one or at best under previous management 1.5 stars to FIVE 5 star. Excellent in every way. Clean, very safe to store items or to be safe for ladies or others.
Excellent customer service and professional service
The staff here is wonderful and thank you so much for all your help
Vickie was incredibly kind and helpful. She helped me find a unit in my price range. The facility was clean and well managed. I will be using this place for a long time to come!
This is for the Aledo, TX location.
Their prices went up $45 a month since June of 2022. The elevator situation is unpleasant if you are on the higher floors. You have to enter your code every time you want to go up in the elevator. When you have to load items into the elevator it takes too long and you have to enter your code again. This happens even if you are having to wait for the elevator to come from a higher floor. The elevator is also set to make a loud noise when it takes too long to load items--the timing is way too short. Elevator reliability was an issue when we first moved in, it is better now. However, our unit was on the 4th floor and when the elevator was broken our only option to retrieve our items was to carry every thing down the stairs to the 3rd floor and cart it around the building to the other elevator. There is only one elevator that goes to the 4th floor on our side of the building. They have too few carts, so at busy times you will not be able to get one. They removed all the larger carts, so you have to make more trips up and down. They do not prorate your last month, even if you move out on the 1st. I called to ask them to possibly refund some of our money, since they charged us for the whole month, and I had to leave a message, but no one called us back.
Justin was very helpful, answered all of our questions, and completed the task at hand in a timely and professional manner.
Great place awesome staff justin helped me alot for first time renting space
Great help in the office with Justin thanks alot
Had a great experience storing my stuff here , staff was always really helpful! Never had a problem here with gates or any of my stuff being broken with temp change! 10/10 storage place!
Every time I’ve needed help at this location, Justin has been above and beyond helpful. Couldn’t be nicer and he’s very knowledgeable. He handles everything swiftly and calmly. Thanks a ton for all your help Justin!
Public Storage is terrible about getting details on what they charge you. Just a total amount owed, that doesn't add up. No details on the charges. Not on app or website.
Vickie was amazing to work with. She was very thorough and knowledgeable and easy to work with.
Vickie is professional and outstanding and helping with the storage process even if you need to transfer units the prices are the best
Pretty good storage. Not like, AMAZING though.
Took a Friend of mine over there to put some stuff in a Storage spot they rented. I was Very Impressed!
Lauren is very sweet and helpful
Goooooo somewhere else!
We initially got our unit about 1.5 years ago, when it was “All Storage”.
It was awesome!
Clean Building/Good Price.. never had a single issue.
Until this year...
They were bought out by Public Storage. It has been nothing but issues since.
Raised our monthly rate $80, without a word to us. Told there was nothing we could do, and they could continue to raise it at any time.
We use this unit for our small business.
During the HOT summer, we went to put some new inventory up..
Elevator was broken..
There was a piece of paper taped to the wall to contact the White Settlement location. (Who was no help at all.)
Finally tracked down the Manager’s direct line.. (GOOD LUCK getting anyone, at ANY of their locations, to answer a phone or actually be in the office if you need help)
Manger called back over an hour later, saying elevator had been broken for 2 weeks now.. due to the power being out.. so not “climate controlled” anymore.
I felt really bad for her, she was obviously completely overwhelmed and had been bombarded with furious callers..
There were other customers there in tears.. they were moving out of state and could not get their items on the 3rd floor.. 😐
The manager stated that her boss is telling her that “the city doesn’t have enough electricity to power that building right now” and that there’s literally nothing anyone can do… ANDDD she stated that he told her not to send out emails to notify everyone!!
WILD Ya’ll!
Needless to say, we have rented a new unit somewhere else in town.
However, when going to get our remaining items at Public Storage this week.. pin code works at front gate, not at second gate, not at the elevator, but does work on the pin pad to exit. Called office. No answer. Called other locations, no answer. Everything is call center directed.
So glad we are getting away from there… maybe. The saga continues 🤞🏼
We rented 2 storage units here for a 10+ month time period. Elevator #1 is frequently broken down. If you look at other reviews you will see this is a very common complaint. On 10/7 we were moving items into the elevator to take down and between adding one item to the next the doors closed and our furniture was then stuck on the elevator for several hours without management being able to open the doors. Lauren told us it could be several hours or the next day before someone could come open the doors. After 3+ hours of waiting, we left to go grab something to eat. Of course the second we get to the fast food place Lauren calls to tell us to come get our stuff off the elevator and acts as if we’re inconveniencing her. When we arrive Lauren is guarding the doors demanding to know who our movers were stating they broke the elevator (which is ridiculous). That elevator breaks frequently and the inspection certificate expired back in January. My husband and I proceed to get our stuff off the elevator. Our movers stated there were 2 large pieces of furniture and a box or 2 on the elevator when it got stuck. When we arrived to get our stuff off, there were only 2 pieces of furniture. No boxes. When I later unpacked I am definitely missing items that were in boxes. Draw your own conclusions. I can’t recommend this storage facility.
Lauren is top notch. Excellent service and very helpful
Lauren, the manager, is awesome! Super kind and knowledgeable about everything she’s doing! We had to move units due to a renovation and she has been super helpful throughout the entire process and made it so easy! Thanks so much, Lauren!
Super awesome customer service! Had to change units due to renovation and they made the process so easy.
Notice the recent theme in reviews. Recently bought over. Down hill. They went up on rent didnt even tell me. They are giving me about a 30 day notice via email to vacate my unit to due remodeling. Not even helping pay for the inconvenience. They want an in-person notice to vacate when its us. But they think an email to vacate is okay when its them. Unprofessional. Customer service is awful! Just go else where. Dont waste your time and sanity with these people. Greedy/unethical company.
Elevator and gate are often broken.
I met with Vicki today and she was wonderful❤️She took great care to make sure that I understood everything about my new unit!!
Both elevators have been out almost a week. The property manager went above and beyond when it came to customer service to fix my situation. Public Storage corporate/customer service is terrible.
This place has gone down hill since being sold. It is dirty. It always has something broken. As of late its the gate. You can't even get into the place if you have a job during the week. It's only open 930-5. In 2 months since we got a unit there the elevators have been down, the gates are always broken. Go else where. It's filthy.
This place recently bought All Storage in Aledo I-20 location. There is continual problems with the electronic gates. The staff does not keep the facility clean. The customers are rude by leaving their excess trash. Very few dollies are available, especially annoying on busy weekends. They raised the rent and turned off climate control to the floor I rent on. I’m moving out.
We first decided to rent at this location when the property was still owned by All Storage. Unfortunately, a couple of months into renting, the property was bought out by Public Storage. Since then we have had nothing but issues. On numerous occasions, we have not been able to gain access to the property DURING normal property office hours, and outside of office hours, but during normal gate hours. Additionally, we have attempted to come and talk to a staff member during the office hours listed online and on the property’s door twice to hand deliver our intent to vacate and end the rental agreement, but we have not been able to speak with a staff member since the property switched to Public Storage. The entrance gate always has issues and rarely works forcing tenants to use the exit gate in order to access the property (per the sign at the front gate) which to me seems like a recipe for disaster. Needless to say, once we are finally able to access the property and remove our belongings, we will never be using another Public Storage location again.
Hope did a fantastic job getting us set up!
Hope at Public Storage - Aledo is awesome. She is incredibly helpful, knowledgeable about the business and goes above and beyond to ensure our questions are answered. Excellent customer service! Definitely a 5+ rating!!
Clean and well maintained facilities with a friendly, knowledgeable, and efficient staff. Shout out especially to Amy who made the process of setting up our rental a breeze!
Renting a space here. No major issues other than the elevators being down a couple weeks ago. All in all everything is great.
The place is huge!!
Very nice,very clean well lit I liked it alot