We had the opportunity to work with Prince and he was amazing and has the best CS. Thank you ❤️🙏
great facility. clean, staff very nice to work with. Helped answer my questions and get me setup quickly,
Very good experience fairly clean, easy access no major issues. Would love to have a daily option available or offer to me as I needed storage for about a week
Prince was very helpful, helped me get set up quickly.
Great service from Prince. He made my transfer easy. Excellent location. Highly recommend talking to Prince!
Prince has awesome customer service! He was supposed to go to lunch but came back in to help me. He was patient and kind in answering my questions. I would rent from him!
I stopped at Public Storage Faison Rd, not expecting much and couldn’t have been more wrong. Prince was so kind, patient and knowledgeable. It seemed to be his personal mission to ensure he answered all my questions and I understood the different pricing, what was available and how the process worked.
I can honestly say, he provided high quality client service that used to be…. And he represented Public Storage with pride and confidence as if it were his own company. A true asset to any company he works for. It was more than I could have imaged and a privilege to work with a young professional.
Prince was incredibly helpful at this new storage facility. He took the time to show me several units and explain the rental process, access, and insurance. Great experience!!
Prince was exceptional when it came to any assistance we needed and was pleasant, friendly and kind. Super satisfied with this storage facility
Stopped by to tour the storage facility and was greeted by the kindest employee, Prince! He was so informative and helpful! Great customer service!
Best storage unit in the area. Clean and safe. Prince was extremely helpful throughout the entire processes with my move. Highly recommend!
Prince was great to work with. Everything is clean and convenient. Highly recommend.
Antonio and Prince were very patient answering all of my questions and making me live that elusive customer experience we all long for. All too often we cannot easily talk to other human beings to address specific needs or circumstances. It has been very convenient and easy getting in direct contact with Public Storage. So far, my experience has been great.
Location: Public Storage, Faison Road – Mount Pleasant, SC
Public Storage needs to rethink its rental and sign-up process. The website feels designed more for sales than for customer ease, making it unnecessarily difficult to move from browsing or reserving to actually completing a contract. That frustration is what led to my initial call with a customer service representative.
The first representative claimed that employees were not permitted to work past 6 p.m., which seemed doubtful since I was simply trying to sign the contract close to closing time due to the website issues. Whether or not that statement was true, it left me questioning the employee’s honesty and judgment — both of which are critical in customer-facing roles.
Fortunately, a second representative handled everything professionally, resolved the situation quickly, and is the only reason I ultimately chose to complete the rental with Public Storage. Five stars for the employee who earned the business; zero stars for the one who was not present when we arrived at 5:55 p.m.
Prince was very helpful for a smooth move in process. Facilities excellent and clean
Prince was amazing. This is the place to go if you are in between moves. The customer service is excellent, I highly recommend it.
Very helpful
Prince was awesome
Prince provides royal service. Friendly, efficient, helpful. And very nice new facility too.
Met Prince. Great customer service.
Met Prince today at this location super friendly this guy has great customer service skills and knowledgable assisted me with a finding my space thanks
Prince was very knowledgeable, professional, great help deciding on selecting a unit that was right for me. Highly recommend
This location is so clean and the gentleman Prince was so polite and professional and helped me find my unit. This facility is the cleanest I've ever been in. Best customer service.