Public Storage Self-Storage Units at 445 Faison Rd, Mt Pleasant, SC

Location: Public Storage, Faison Road – Mount Pleasant, SC Public Storage needs to rethink its rental and sign-up process. The website feels designed more for sales than for customer ease, making it unnecessarily difficult to move from browsing or reserving to actually completing a contract. That frustration is what led to my initial call with a customer service representative. The first representative claimed that employees were not permitted to work past 6 p.m., which seemed doubtful since I was simply trying to sign the contract close to closing time due to the website issues. Whether or not that statement was true, it left me questioning the employee’s honesty and judgment — both of which are critical in customer-facing roles. Fortunately, a second representative handled everything professionally, resolved the situation quickly, and is the only reason I ultimately chose to complete the rental with Public Storage. Five stars for the employee who earned the business; zero stars for the one who was not present when we arrived at 5:55 p.m.

Prince was very helpful for a smooth move in process. Facilities excellent and clean

Prince was amazing. This is the place to go if you are in between moves. The customer service is excellent, I highly recommend it.

Very helpful Prince was awesome

Prince provides royal service. Friendly, efficient, helpful. And very nice new facility too.

Met Prince. Great customer service.

Met Prince today at this location super friendly this guy has great customer service skills and knowledgable assisted me with a finding my space thanks

Prince was very knowledgeable, professional, great help deciding on selecting a unit that was right for me. Highly recommend

This location is so clean and the gentleman Prince was so polite and professional and helped me find my unit. This facility is the cleanest I've ever been in. Best customer service.