Public Storage Self-Storage Units at 3366 Ladson Road, Ladson, SC

Nicely maintained facility & one of the only in the area that has drive up accessible climate controlled units! Cricket, in the office, made the rental process go smoothly & was so nice & helpful!

This establishment has sketchy business practices. They will go up on prices by up to $40 without digital or mail notification. We receive no offer for added protection. They admitted that the employee who “helped” us was fired 3 days later. This establishment does not even spray for bugs. The gate works half the time. The employees harass you if you remove auto pay and try to assume that you no longer want your storage unit just because you temporarily removed auto pay for a month just to switch to another card. If you call, expect to be on hold for upwards of over 15+ minutes. Also, if we just moved why would they use the address on our license to send mail to? I wanted to add to my previous review. Store your things here if you want rat droppings in your items. I find it deplorable to pay $134 a month and they can’t even take steps to prevent rats. They admitted that they knew about the rats in January 2024 because the units are behind a chicken coop. The staff neglected to do anything about it until April 2024. 10/10 Do NOT recommend.

Courtney was very easy to talk to. Showed me in person, the different size units, which made me realize easily, which one I needed. Thank you Courtney

Would not recommend renting from them. Dishonest business practices. Misleading at best.

The customer service was right on. The employee was ready for any questions that I had Thank you Courtney

Great service

Was thinking about unit but it's too high

All they do is raise the rent alot, BUT I love the location and the staff are great.My unit has double in price in a year.I Am looking for a more affordable place, believe me I Don't want to move.. Thanks again to the staff you guys are Great

I'm just the woman manager was very kind and helpful and made me feel like she wanted to help me instead of had to help me

Great people and great service

Instalaciones muy limpias y espaciosas

Michelle was super nice and helpful! Great place!

Michelle was very helpful and made sure I was taken care of.

Michelle was truly helpful and amazing.

Michelle was really great and very helpful with assisting me!!!

It was a pleasure dealing with Michelle at the storage facility. She did an excellent job. I would refer this to anybody on Loan Road.

Vickey And Michelle were very helpful and kind to me. Thank you. Ditto again! The best customer service

I won a auction unit online The manager on duty was so nice it was my first win. She help me and made the process very easy to get my item. Great customer service skills. I would highly recommend doing business with them.

Great place to get an online auction unit

Sketchy business practices. They will go up on prices by up to $40 without digital notification. We receive no added protection. They do not even spray for bugs. The gate works half the time. They harass you if you remove auto pay and try to assume that you no longer want your storage unit just because you temporarily removed auto pay for a month just to switch to another card. Do not recommend. If you call, expect to be on hold for upwards of over 15+ minutes. Also, if we just moved why would they use the address on our license to send mail to?

Ms Michelle was wonderful and a peach to work with 🖤

Michaela and Jamie both did a wonderful job assisting me through everything. Very respectful and made everything smooth for me. Thank you both again.

Michelle was very helpful with getting the lock cut off of my storage unit. I was very informed about everything.

Michelle is very helpful.

Michelle was very helpful today! She recommended the proper box sizes for catering equipment needs!

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Michelle is awesome

I needed a storage unit last minute and their website made it super easy. The lock and key were ready in my locker once I got there (:

Brandi was very nice and extra helpful. I really appreciate your assistance, I will recommend others. Thank you.

Went to Public Storage today looking to rent a unit. Michelle act as if she don’t speak English. Told her I was looking for something big enough to hold a bed a dresser a night stand clothes and shoes. The first two units she offered me wasn’t big enough after I explained to her what I was looking for. Then she showed me one that was big enough to hold all of my items. Went back to the office and proceeded with payment only to get to the unit to see no lock no nothing. Went back to the office for a fourth time for her to tell me the unit she just sold me is under maintenance. I asked her to refund my 240 for her to tell me I could only get 167 back. Had to call my bank to get all of everything I spent with her today back in my bank account. I will never return to this location ever again especially if I have to deal with Michelle.

Michelle was awesome. Big help. Made everything easy!

Michelle was great friendly

Michelle is excellent and an asset to your company. A pleasure to deal with.

Michelle and Dashaunda are wonderful ! Thank u !

Michelle helped me get my storage unit set up and was so wonderful and helpful!!! The unit is nice and clean, and seems to be well secured!

Michelle was a great help today we had a good

Michelle and Steve have been such a big help to me with my now second unit with this facility and Michelle always has quick and positive customer service!

Customer service was great

Michelle was a great help today. She was very polite and generous. She was very much on top of her game and I would gladly do business with public storage anytime. I am happy we have them with how clean the property is.

Michelle was such great help,we didn’t locked our storage the correct way,she gave us a call letting us know to correct it so our belongings didn’t get taken .. Great person , I’ll most definitely refer

Michelle was awesome, She was sweet and very helpful when it came to making sure i has the correct lock for my unit

At public storage and Michelle is outside customer service she help me in the time of need answer all my questions. I love public storage and Michelle.

Michelle was amazing

Michelle was professional, courteous and informative. Really helpful!!

Michelle was great to work with. Tha k you for all your help!!!

Michelle is awesome!

Michelle Coates Is AMAZING at this location. Moving in was great her personality itself sells and made sure I didn't have to worry about my things. She definitely gained my trust and if I ever have a move and need a storage, this location would be my 1st pick. Thank you for your great customer service💯

Staff was extremely helpful.

Greta experience, 10/10 would recommend. Security is great

They have now changed my move out date to 3/6/24!!! With the balance still being charged!! I moved out on March 1st and the Supposed Property Manager who took my call on the 2nd confirmed that she knew I was out on time, you better go back and listen to the recorded call from that day! It is illegal to alter dates to benefit your company!!!! Check the last time I used my gate code!! Once again I am having an issue with this place! I moved everything out to a different storage facility because this place jumps your rent up 40-50 dollars at a time! I have been here for years and they truly do not care how long you have rented from them nor do they care if you leave! I moved out on the 30th day of the month which actually fell on March 1st because of February having 29 days and I left the place clean and on March 2nd they charged me for a full month of rent. 170.00!! I called on the 2nd to find out why I was being charged and the female that answered the phone said she was the property manager and said that she knows I was out on time and that she was trying to get it fixed and I said I shouldn’t of been charged in the first place and she said again with attitude I am trying to fix it so that the charge is removed. I said will I get a notification when it is fixed? She said yes and then hung up! Today is the 5th and the charge is still on my account! Someone told me that y’all like to send people to collections and I better not see this on my credit! It needs to be removed asap. I called and left a voicemail on the 4th as well asking why it hasn’t been removed and obviously I never got a call back. I am also leaving the old review still on this so people can see the back and forth with your company! Your company has no consideration for long time renters and the price increases are ridiculous, literally y’all do nothing to deserve that much of a price increase. You don’t even keep the place looking clean. (Old review follows) UPDATE: I am updating my below review, the district manager got in touch with me and resolved some of my issues and hopefully going forward if I call with any issues or questions someone will return my calls. Thank you for addressing and correcting the problem...................... I rented a unit for a discounted price and after only 3 and a half months they raised the rent more than double! I called left a message for someone to call me and explain why my rent went up so much and have not gotten a call, I had no choice but to pay it because they will lock down your storage if you are late but it's very unprofessional not to return a call and ridiculous to more than double the rent! I could understand a few bucks but a 53 dollar jump in rent during these times are inconsiderate! Guess I need to find a different storage facility!

They were very helpful when I was having issues with my unit. I am so thankful to them.

Very helpful and satisfactory with the facility.

Very helpful people thank you !

Difficult to access almost every time of day Terrible customer service. Employees never available if you have an issue. Our unit flooded and ruined several things. And they're more than twice the cost of the new storage units we moved to just a few miles away.

Everytime I get service from here, I get great service, especially when it matters. Thanks MS Michelle

Everytime I get service from here, I get great service, especially when it matters. Thanks MS Michelle

Easy access, easy way of storing your stuff.

Don't get caught up in the "public storage" scam. These guys prey on people who are having hard times in life. They may be inviting and even be cheaper than others but just be warned they raise the rent after 3 months and Continue to do so until they can get u in default and then place an false lien on your stuff ( I say it's false lien because in this and most other counties in this state when a lien is not " perfected" until its files thru the local Registry of deeds office but this cost more money and time so they just made sure to find work arounds and lobbies to not have to do this step like all others have to but don't take my word for it this is just my f8ndibg and my personal experience and opinion do your own research trust only in your own life and authorities) ... they structure their entire business model around what they call the 4 D's , those are Death, Displacement, Divorce and downsizing. Now let's just look closely at that and think about what I am saying here . Look it up! This is beyond foul and a service that is a multi billion dollar a year built entirely off of those people and families who have come into gard times and profiting from that. Then in 7 days being late they lock you out and impossible fees start piling up. Then when they sell your stuff and even tho the law says the have to return all personal effects such as paperwork pictures and the like , the never once inform tenant of this right and that priceless type of thing get into all sorts of different places that they should not end up in like the trash or even worse other people whom can collect your personal info and use it for all sorts of things.... Without prejudice Without Recourse

Michelle was so awesome and very professional and so kind I was walked through everything so easy and understanding ty you so much

Store always clean

Michelle was great and so helpful I just had to leave a five star review!

Janine was really helpful when I was getting a unit to help keep my stuff secured and safe. Couldn't have done it without her 😁

Michelle was a big help; making sure I got the right size box for my tv! The quick and easy transaction in the clean office was a breath of fresh air in my move. Absolutely wonderful

Michelle is awesome, professional, and knowledgeable. Very pleasant experience.

Cricket did a great job answering all my questions.

Very busy place . With that being said the staff is wonderful. Always Eagar to help meet our needs. Very well kept. I recommend for all your storage needs.

Nice little area. Got my daughter and son in law just what they needed.

Met Cricket and she was very helpful. I appreciate her kindness and willingness to help.

Great service! Michelle dropped everything to help us with a couple of things on a VERY hot humid day. Storage units price very reasonable. Pleased with the condition of our unit at move in

Hidden fees, unreliable and there online services suck

Nice air conditioned building

I highly recommend this public storage, the quality, value, and ABOVE AND BEYOND Customer Service were MORE than what I could have ever expected from a storage facility. Fran was so informative, professional, empathetic, and her customer service is AGAIN something that you JUST don’t find in almost any business these days. I will continue to use this Public Storage because of Fran and the kindness she showed that you just don’t find any more. Thank you again, so much Fran for being an amazing human, compassionate, professional, and answering all my 100 hundred questions with ease. I asked her if she was a manager and she said no she was a floater, but she absolutely loved her job. I told her, I can tell because of the way, she not only treated myself. Yet also every other customer that came or called in as well. She is most definitely an asset to this company and would be to ANY company. I can’t thank, Public storage and especially, and most importantly, Fran enough. I wish i could give her all of 10 stars instead of 5 stars only.

Hi hi my name is DonnaWitt I am a renter at Public Storage I love the way the manager treats me she’s very nice her name is JANINE when y’all chose her to be a manager you chose the good one she’s right on top of any problems you have she always getting them resolved thank you for all you do

Wonderful service from Janie!!!!!!!! Please come and see her!!!!!!

Jenine was so very helpful and kind .... Great service !!

Janine and Terri at your ladson sc location are provided Excellent service and their knowledge allowed me to select the unit that was correct for my storage needs,They both are definitely 5 star talent.

Janine was an awesome helper.

Janine and Audra were more than helpful each and every time I needed assistance . There patience and understanding was much appreciated

Janie was a great help. She showed me cause I'm old how the app works and the gate. Thank u Janie

Very good service

Very helpful and knowledgeable, the clerk was sweet as can be .. the area was clean and orderly. The storage unit was clean and smell free .. cant say anything bad , will update if anything arises .. but so far i can recommend this location 👌

Janine the best she always on her best to serve anyone . Appreciate her services always !!!!🫶🏽🫶🏽🫶🏽🫶🏽🫶🏽🫶🏽

Came here to get a head start on getting a storage unit for a move I'm making. Place supposed to be open till 6pm. I get here at 3pm. I try to open the door... it's locked! Nobody here at all. No sign up, no indication of anyone being away and they're coming back. Nothing. This is how you lose potential business. I'm going elsewhere.

Wonderful service very caring and attentive. Love the place!!!

We came to Public Storage because of the need to handle my father’s estate after his death in Jan 2022. We were blessed to meet Janine as we were trying to clear out one of our units and she helped us get into the right size unit for what we had left and saved us quite a bit of business. She just came to help us out of the blue just when we needed it. That was on November 30, 2022. Today again when we were trying to load up the rest of Dad’s stuff and clear out one of the units, Janine was there again to help. We are grateful to have had the opportunity to work with Janine.

I was late to pick up the keys and Janine waited for me. She took her time to explain everything and gave me a great rate for my unit! She was friendly and professional! Thank you!

Janine was lovely! Very helpful! We were in and out in no time.

Friendly and attentive

Wonderful person love working with her❤️

Janine is and was amazing thank she is a plus 5 she knew the problem and got us set up great experience

Janine was AHHH-MAZING!!! Truly fabulous! She helped me so quickly, as I was frantic about my already rented space, that deemed too small, without any delay she showed me two available units….WAY bigger and better and had me transferred in a matter of minutes! She’s a life saver and I’m grateful for her!! 🌻☀️✨

Janine is wonderful, very professional.

Janine was very helpful. She was very patient.

Janine customer service was excellent , she didn’t leave any questions to be asked. I give her a 10+

Janine is every nice helpful

Janine and Tammy awesome.

The manager is one of the most honest and true people I have met in the storage unit business. I think everyone in Charleston South Carolina should meet Mrs Janine. She would make sure to help you and or guide you in the right direction.

Great customer service and clean facilities! Jeromy was super friendly and easy to work with! Definitely recommend.

Yeah it’s pretty good

Great rates, Great service go see Monica today!!!

Loved Monica ! Great company to leave your possessions with.

Jeremy was great and helpful

Had great customer service the guy Jeromy really helped me out glad we choose to store our family's things here.

Jeromy was very helpful! Did his job amazingly. Was very professional!

Jeromy is by far the coolest manager have ever meet,he is calm and polite,I really appreciate dealing with him,so for me its a Five star for real.

The desk clerk, Monica was very helpful! Her professionalism is truly amazing! I would no doubt recommend this place to my family and friends!

The manager Monica Tomey at the location in , Ladson, SC is an asset to the company. She’s very friendly and knowledgeable. She goes above & beyond to help her customers. I’m very pleased with her service. I would highly recommend her to assist you with all your storage needs! I give her 10 stars!

I have had this unit since 2013. The office staff are helpful and kind. They were a pleasure to deal with when I came in town with a problem and they took care of it. Highly recommend!

Monica made everything easy. She is very helpful and friendly. The grounds are very clean.

This location is great clean and very secure! Manager on site Monica was very helpful an great customer service!!!

Best service on the planet had to go to the hospital from Amanda twisting my arm lol

Best Place ever

The "climate controlled" indoor unit was okay; not super clean but did the job. But they kept having a broken external door, a/c didn't actually seem to work much, and had a big flood issue once that almost reached our unit. On top of that they kept raising rates significantly over the past year. The product clearly wasn't worth the cost. I was renting for a small nonprofit that needs a lower cost. I couldn't get through to anyone about it online/phone, and when I finally was able to talk to the office staff about the raising rates, she was very nice but never got back to me.

It was the easiest transaction and the staff was very friendly and helpful.

Amanda was very helpful and explained everything from the renting process to exactly how much I will pay every month..... Great service with a decent price at this location....... Stop in and check them out.....

Got a unit b4 price went up will go somewhere else after this month or just sell my stuff

Great place for storage my family and I have had the storage for about 3 years now or more and we have a control storage unit and it's well maintain units the only issue I have is that they don't have no carts they used to have like four or five of them now there's only one and when you got five cars trying to get into the same building and there's only one cart it becomes a time consuming process especially with heavy items buy some carts public storage put some GPS on them so nobody steals them if they do find them

Spoke to Amanda , she was so helpful! She was really nice and knowledgeable. I do recommend this place, it was also clean and secure.

They went up on the rates and don't even have carts in both buildings to pull your things on my unit has a broken light hanging from ceiling the place is dirty and trash piled up outside of dumpster, but you want me to pay $40 more a month.

Super helpful staff! Amanda helped me every step of the way with getting the materials i needed to move my stuff and deciding the right size storage unit. Very knowledgeable and made it a painless and easy experience.

I recently fell on a tight situation and had to move my possessions into storage as soon as possible as my car was packed to the top of my windows. I found a killer deal online and couldn't say no to it. Upon arriving, we ran into some technical issues with the reservation of the unit and Amanda went above and beyond to fix it and make it right. She had everything sorted and I was filling my unit within minutes. If this company had a "Make It Right" policy, Amanda hit the target perfectly. She was extremely friendly and quick to assist; patient and understanding to say the least. I'm going to be in a good mood every time I drop by simply due to the chance I'd get the pop my head into the office and say hello to this cool chick. Thanks, Amanda. P.S. Give this woman a raise. She made a miserable dude laugh that day.

Staff was very helpful explain everything well and she made sure that I received the right storage unit I need by showing me the sizes great customer service.

Was very clean good price and friendly and helpful staff. A website that was easy to work and clear to information needed to have. The promote sale gave a great start price for anyone that need something quick and cheep for unexpected expense..

The spaces are very clean and easy to get to and very friendly the lady at the counter was very very friendly and helpful

Amanda was very fast and accurate.