Public Storage Self-Storage Units at 2750 Old Lincoln Highway, Trevose, PA

VIKTORIA at this location was above excellence. Very very sweet, professional and beyond helpful. She walked us through every step so patiently and knowledgeable. THIS was above and beyond service. I just wanted you to know that she is the best and one of the best customer service reps I ever encounted.

Oksana is the best, helped me with my storage unit on in and out. Happy to answer questions and billing concerns

Manish was amazing!!!!!!

Maria made the move in process so easy

Maria is always helping me with my unit and my payments, she's really noce

Maria helped me with a transfer I really appreciated her 10/10 will recommend to family

Maria was incredible. Helped me beyond expectations. Thank you!

Maria is kind and friendly. She was attentive to my needs. She took time to explain the storage unit process, and showed me how the elevators worked. She is even willing to provide me with first floor access once a storage unit becomes available (due to my having bad knees and it’s difficult for me to climb stairs). She’s is a very nice lady.

My fiancée and I are moving out of philadelphia and needed a place to store some belongings and I found this place online. Reserved a locker so I could go in and see it, was met by the manager Maria and she was awesome! Explained everything to me. Let me see the locker before signing up and then walked me through the process. She also gave us some tips on having a storage locker for the first time and it was much appreciated! Definitely happy I went in and saw everything and signed up rather quickly and was out and about in less than 20 minutes. Thanks again Maria!

Rented a unit in beginning of December. Unit is clean, facility looks great, and the manager maria is so friendly. Will recommend to family and friends

I've done business here for years, and I've never been happier. I have never experienced customer service like this before. The property manager, Maria S, has completely changed my mind about this place, I was ready to move on then Maria helped me understand my issues, and even helped me with my transfer to a bigger unit and now I have 2 units and I'm not going anywhere. The place is more organized, it’s cleaned and most importantly with her being here it’s made me feel like I’m being heard. A+++ Will recommend!

Thank you Maria for all your help with my transfer 🙏

Manager, Miss Maria was very helpful, courteous, professional, and very kind very efficient outstanding service

Huge thanks to Maria upfront in office for her help with my bill today and property looks great as always

Maria is very helpful and cooperative staff member. Also, the mods performed at the site have made a difference.

Maria helped out so much, I wish all representatives were as helpful as she was. She was also very knowledgeable, I would definitely recommend this specific location to other businesses, and family that's looking for storage units

Maria is awesome!!!! I needed a storage garage for a short time and she got me the best deal, helped me with the app on my phone, and it was a smooth transaction when I was vacating the storage garage. Awesome location to deal with. Thanks!!! Jim

Love it here, better than other storage places

Maria was amazing with our rental she was patient, friendly, and helpful. Unit is clean and perfect for our bins

Love this facility

Fantastic customer service got me in and out and helped me situate my unit

Storage facilities such as Public Storage have no issue with vandalism and damage to your storage unit. They operate with the lowest ethical business standards. They offer a “move-in” rate for the first month, which doubles the month after. EVERY YEAR THEREAFTER, THEY INCREASE THE RATES BY UPWARD OF 25% a year. They provide “improvements” on a subjective basis, and don’t mind that the highest insurance plan they offer from “Orange Door” aka Sedgwick doesn’t cover a fraction of what’s inside of most units. The storage facility earns income from your insurance coverage, each and every month. The industry needs to be investigated for corruption, and requires regulatory standards for rent control. In some facilities, such as at the Trevose location, homeless people enter, as I have personally witnessed, and live in the facilities. Additionally, there are renters who pick the least expensive units to have access to the facilities, and some of those renters are the thieves- which I’ve witnessed. I’ve contacted corporate about issues, such as the one you have raised. They think that their boiler plate agreement dismisses any and all liability. Not so quick. Section 2-302 of the Uniform Commercial Code provides that if ANY contract or contract clause is unconscionable, a court may REFUSE TO ENFORCE THE CONTRACT or clause or limit the application of the clause TO AVOID AN UNCONSCIONABLE RESULT. Section 2- 302 was adopted by almost every state, and the principle it embodies has been embraced in other uniform acts. Fault is an integral and pervasive element in contract law. Some areas of contract law, such as UNCONSCIONABILITY, are almost entirely fault based. Other areas, including liability for nonperformance, might superficially appear to be based on strict liability, but can best be understood as resting in significant part on fault. Therefore, was it conscionable or reasonably foreseeable that a secure and gated storage facility with a staff member on the premises 24/7, would be burglarized? Moreover, is it conscionable at the time of contracting that the renter (the “offeree”) had a reasonable expectation that the rates would increase at an unconscionable amount, or increase at an unconscionable about every year. The first response from the storage facilities, such as Public Storage, is: “Unfortunately, we are not able to adjust your rent at this time. If you think a lower cost space will suit your needs we'd be happy to help you find one and facilitate the transfer.” The offeror is placing a burden on the offeree to have to move to another unit. The storage facilities know it’s an inconvenience, and the chances of someone moving is highly unlikely, after the renter has utilized time, resources, and manpower to store their items. Contact your local and state representatives, the BBB, and post reviews online. These are unfair business practices based on greed, and need to be stopped. If you have a choice in selecting where to store your property, and it might be past a year, seek other options. Otherwise, you’re setting yourself up for extortion.

I have rented a space in the past here and always found the manager Maria to be extremely helpful, property well kept and secure. Definitely recommend

DO NOT GO HERE!!!! The units are now infested with rats and feces. Any unit up for auction will likely have an infestation. And they are aware of it. This is a danger to one's health and not to mention loss of property. They offer an embarrassing $250 for vermin and have the nerve to take $100 from that. YOU HAVE BEEN WARNED! FYI I took a screen shot in case it gets deleted.

Always professional competent service every time I visit. Thanks Public Storage "Old Lincoln Hwy"!!!

I was one day late paying the bill so, today 8/20/24, I called to find out the late payment amount. I spoke to Eric who immediately checked how long we have used Public Storage and he called to see if his home office would waive the fee,which they did. I really appreciate Eric going the extra mile for me. It's not often that you get considerate and polite customer service and I want him to know he is very much appreciated.

Great place and Maria is super friendly and helpful she’s here every time I come in or call

Different manager every time you call. Rates went from $76/month to $200/month. Storage unit door didn't close properly allowing leaves and mice in. Huge hole in the pavement in front of my unit. Multiple other issues. Don't use this place. I'm giving 2 stars instead of 1 only bc I like the app and entrance was easy.

Best prices around and unit was as promised and in good shape. Staff was extremely helpful.

Maria was great thanks for being patient

Maria was a really big help

Maria has been very helpful when I needed to downsize my unit because I was unable afford the larger unit after my husband passed away. She was professional and understanding

Maria Sanders. Was very helpful. She went above and beyond to help me. U should pay her whatever she wants.

The manager Maria was extremely helpful setting up my unit and getting everything squared away. The facility is super clean and maintained extremely well!

Maria was very helpful walking me through erental

Maria is awesome

The service was excellent Carissa helped me out with moving. Process was efficient and good.

I totally recommend anyone who needs a storage unit go to the “Trevose Public Storage” - Maria is awesome! She’s informative, helpful, & friendly - I was able to look at specific sized units, all my questions answered, signed my lease agreement & was on my way all in under 20mins…

Very fast and professional service, was in and out with a unit in less than 10 min. special thanks to Maria for making it so easy. Deff recommend!

I have been at cube smart for years...my rates are so high now. I spoke to Maria in the office...great customer service and happy to say I will be moving from cube smart to this facility end of month. Thank you Maria!!!!!

Maria is the most helpful person. Keeps the property clean and always has a smile on her face, makes renting so much easier!

Maria beat me to the punch by calling me before I called her this morning. She was extreamly helpful in getting my specific needs met. She was sincere and seemed to be empathetic to my situation. Maria went above and beyond to help me accomplish my task at hand. Thanks again Maria! See you later in the week. Looking forward to meeting you in person.

I spoke to a manager on the phone, her name is Maria, great women for real. She helped me out so much.This is such a great place to keep my stuff very convenient

Super nice people and very clean facility

I had a payment issue, stopped in to correct it and Maria was so nice and helpful. The office is clean and orderly and Maria is very helpful.

Met Maria today after talking on phone with her. I liked her from the moment we spoke on the phone. My mind was eased as she is very easy to talk to. Nothing like speaking with a human verse pressing the prompts! I'm also very pleased that she is on onsite and I will work mostly with her or 1 other person. That's how I prefer it, like it used to be back in the day. Person to person. Thank you Maria for an excellent experience, positive vibes, a friendly demeanor and a good conversation!

Maria helped made a stressful process a little easier. Thank you

Clean, fair prices Maria helped me with the app. Which I really appreciate ( I’m old and sometimes things are hard for my brain .ha) such a lovely lady. Thank you

The facility is clean. Maria is an asset. Competent and cheerful.

Thanks for the service maria very helpful

I am so grateful for you Maria , you really made this process so easy for me! Couldn’t ask for better help!!

Thank you so much Maria , couldn't ask for better support and help!!

Couldn't have asked for better help. Thanks so much Maria!

Thank you so much for your service Maria

There’s good, there’s great, then there’s Maria. Thank you for your service to this storage facility. 🫡

Huge thanks to Maria at front office.

My first experience with a storage facility, Maria is kind polite and professional, she answered all of our questions and made us feel very safe and secure, by far best customer service I’ve encountered in all of bucks county!

Staff is wonderful. Prices are fair but after a week late you’ll be charged $40 fee for a $18 unit. The place does have a mice problem tho.. seen one scurry out of my unit and seen plenty of droppings too.

I can't say enough amazing things about Maria at Public Storage! My sister-in-law was in a stressful situation and needed to rent a storage unit ASAP. Maria went above and beyond to help her with all her questions and concerns. She took the time to explain the different options that best fit her budget situation. She’s a gem!

Всё плохо, много мышей, крыша в сториджах течёт. персонал меня поверг в шок. Вы получите вещи мокрыми, погрвзеными и заплесшими

Out of all the storage places I’ve been to not only is it affordable but Maria has helped me tremendously. Thank you guys for your outstanding service.

Maria was very helpful, knowlegable, friendly, professional, and kind to us. She goes over and beyond with everybody's needs. She was extremly nice to us and just a very friendly and enjoyable person to be around. We couldn't have found a better storage place.

I just wanted to take the time to say how caring, supportive, and understanding Maria is. She has such a good heart and although I can’t speak for everyone she most definitely has the customers best interest. The attentiveness and communication is unmatched. Thank you Maria for making me a proud customer of Public Storage! ~Happy New Year!

Came into rent a space and Maria was so professional and kinda she helped me with all my questions I had and was very patient with me threw the whole process

Recommend Maria Sanders

Very helpful and friendly staff! Especially Maria! She was able to answer any questions I had, & was very polite! I definitely recommend using this location if you need a storage unit!

The young lady Maria helped out so much and found the perfect fit unit for my father-in-law when he needed it last minute right before the holidays. Perfect customer service

Maria was so kind and helpful she a great employee

In emergency situation at trevose storage box unit . I reported food on floor different isle . Chips and peanuts and mice were destroying my personal paperwork and they chew on clothes and books. As a homeless person Stephanie. . The great hard work pertinent to Maria at trevose desk was absolutely amazing. She immediately rush to my unit and took care of business swiftly give me a chance to a different building to protect my clothes. I go in and out of storage box to switch clothes for laundry on to the excited 😊 situation. The great employee Maria was so wonderful and hard worker. Thank you public storage for great service. . I highly recommend that place. 2750 old Lincoln highway. Trevose pa. Maria did a great job this weekend 😁 best employees of the year Maria

Maria helped me find the best unit for my money when I was evicted. She made it very easy and less stressful then I’d imagine it would be. Very glad I picked this location. Staff 10/10

Was interested in how the storage service worked. Maria is the person you wanna talk too. She was very nice and respectful. My experience was the best I have had at any company in a long while. 5 stars!!

Maria was very helpful, she made me and my fiancee's hard day a lot easier. She was very easy to talk to, laid-back, and made us feel like we were getting genuine help. She even kindly asked my fiancee what her pronouns were which was a big relief cause not a lot of people are that considerate to ask if they are unsure and just assume. We felt like we were not discriminated against. She's a very kind person and I SOOO recommend this facility.

Maria, very helpful in many ways her customer service skills makes me want to come here more.

Maria was an amazing help! She helped me repack a couple of my more breakable items. She was very accommodating and answered all my questions

Maria was very polite and helpful and answered all my questions I had.

The office staff are very professional! Maria helped me figure out which option was best for me!

I like to say Maria is awesome. I was having issues with my unit and dispite issues with computer she told me she would call me back and she had it resolved. I hope she stays awhile and my rates don't go up....lol

Maria was great in helping me through a water damage issue with my storage unit. She got me in contact with insurance immediately and got me into another unit same day and walked me through the whole process. Great employee and super friendly. Thanks for making a hard situation easier to deal with!

Visited facility on Saturday I had to see a couple different units cause not exactly sure what size I needed but property is clean, both hallways I walked through looked very nice, and Maria was so nice. She talked to me about what is going in the units and helped me figure out size I would need. Very professional and patient. Thank you Mary!

Maria was extremely helpful and courteous. Just awesome!

So I had a troubled experience in the past and Public Storage, so I went in person and spoke to a young lady name, Maria apparently the current property manager she greeted me with a smile said hello started off, right, was able to address my concerns answer many questions, and I think that I walked out feeling a lot better than I did walking in Make sure you keep people like this.

Facility is looking wonderful! Thank you Maria for all your hard work it is appreciated by every customer here

Great customer service and great prices! Maria helped me get exactly what i needed and made my moving experience less stressful.

I went to pay my bill and MARIA was very helpful, very kind. She took the time to hear me out and she was able to address and problem solve the situation. I really appreciate her time and help today with getting their lock off and putting mine on!! She was awesome.

Maria is great.. she showed me a whole bunch of different units and helped me figure out which one would accommodate my storing needs best.. facility was clean and she was beyond friendly and helpful

My friend has a unit and I go with them to your facility a lot. I've noticed how much cleaner it has because. No trash everywhere anymore. We are very pleased to see Maria every time we go. She seems like a go-getter. Always pleasant.

This place is the best storage unit I’ve ever rented from. I came in and needed help, Maria was very kind and knowledgeable and helped me out and got me exactly what I needed. 10/10 would recommend everyone use them!

Thank you Maria for helping me out with the storage is perfect and the price is just right for me thank you

maria was so helpful and accommodating! i had to change my unit size when i arrived, and she was very kind and found a better unit for what i needed at the best price. she was very communicative and honest, and made my whole moving process a lot less stressful.

Unbelievable customer service from Maria at the Trevors Public Storage location. She guided me through from beginning to the end. I would recommend all my family and friends here if they are looking for public storage. She went above and beyond for me. There’s not many employees like Maria these days. I know because I’m also in the customer service industry. Thank you Maria! See you again soon for another storage unit.

Maria was amazing extreamly helpful, she made my entire storage process go so smoothly. Excellent customer service 5 stars hands down

Maria is the best! Friendly and kind Great job on helping me . At the Trevose location

I made a reservation online and when I got to the unit it was actually too big. I met with Maria in the office and she was nothing but a great help. She downsized my unit with no issues at all. The facility is kept very nice and clean.

Maria is amazing! Came in right before they closed she still helped me get a unit and for a great price.. hallway she put me in is freshly mopped I’m glad I came in

If you need storage space why not get a spot here. Easy and convenient

It baffles me that I pay to rent a unit here and it’s considered “public dumping” and will receive a fee if I want to use the dumpster right next to my unit.

Very clean and easy accessible if you need to get in

I've been at this location for over 3 years and I moved out yesterday due to the rent increase, mildew and mice feces everywhere in my unit. I'm only giving 4 stars because Pearl has been nothing but sweet, professional and provides amazing customer service. Thank you Pearl!

Made a Reservation just to see a space the young lady there by the name of Isis was great! very professional, and super keen on answering questions! property is also very clean 10/10

If your in a need of a unit talk to Maria. She awesome

Maria was very professional and courteous in helping get me setup!

The girl who helped me was very helpful

Pearl was awesome! My experience was great, Pearl made my first time very easy and simply. Thank you!!

Pros: the staff are friendly Cons: rat infested building! They tried to raise my rate by 25% from one month to the next and the place smells like feces and urine, with rat droppings everywhere. It’s disgusting. Would Not recommend.

My rent was increased due to market value and Pearl was able to get back to its original price. Thanks Pearl!

Service was excellent you need storage this the spot

Hey I stop in Pearl help me find a storage unit . She’s very professional , caring and great customer services .

This place is on fairy land. Locked n loaded n ready to roll.

Great customer service. PERALS attitude and determination as an property manager is 100 percent sufficiency! Serving, assistance, knowledgeable, patient, Good spirit, and intergety is the definition of what I just experienced with her customer service!

Pearl took my "rat problems" in storage unit very professionally. I appreciate her help and advices. She's very good person.

This establishment has the best property management! Pearl made sure to cater to my every need and I honestly thought before I walked in that I would get a hard time but it went really smoothly.

This is one of the best storage facilities I have worked with. The property manager is happy to answer questions and works to give you the best rate possible! I highly recommend this location if you are looking for storage in the area!

Great service very nice the lady that was here pearl very nice .

Manager Oksana did a really good job today! Came in had 3 different locations to pay for she did really good and fast!

I forgot to pay my bill, and oksana was very help in getting everything settled. amazing customer service thank you!

Pearl been such a great help today she answered all the questions I needed today that's girl need a raise the most sweetest person ever!!

Pearl gave me over and above customer service. Was a pleasure to deal with.

Pearl was very kind and professional. She needs a raise. Good job.

Was very nice and explained everything very well and thorough Thank you pearl She was very helpful

Pearl was very helpful in the process of searching for a storage unit.

Great customer service. Explained everything I needed to know precisely. Very pleasant demeanor.

Viktoriya is Very helpful in choosing the right unit.

I had a problem with auto pay so went to office. I had an amazing experience. Pearl was very helpful in taking care of my needs and the other customers at the same time. Give that girl a raise she is a Rockstar!

Pearl is such a nice respectable represenative

I visited this site for 3 times to make a reservation but it’s closed all the times. Worse experience I don’t recommend this place.

Pearl was very helpful and knowledgeable about all aspects of my storage needs.

Pearl was fantastic, she was so friendly and helpful. Would definitely recommend to friends

Pearl was a great help with the move in process.. she is very professional and smile when we walk in the door I will definitely recommend friends and family here.

Pearl provided great professional service selecting the best storage space and setting up our new account!

Pearl was wonderful to work with during our signup appointment. Very knowledgeable and friendly, she even gave us a good restaurant recommendation.

Pearl was very helpful and nice at the front desk. I mentioned the online promotion and she advised me with ways she could help.

We just had the most pleasant experience with the Sales Clerk named Pearl. She was very knowledgeable, friendly and inviting. Thank you Pearl for your pleasantry and professionalism, you put a good start to our day!

Place is dirty and floors are warped.

Policies are ridiculous and expensive. The longer you have the storage unit the more money they charge. I suppose they think you put your things there for the hell of it. We were displaced and now have to pay 400.00 per month. What a disgrace. We will move to another non public storage facility. They should be ashamed of themselves for gouging people and inflating prices. No excuse for it. Please find other options before using this rip off brand.

My experience so far with the location at Old Lincoln Highway has not been good. 1) Nobody is ever there 2) the unit I was suppose to move into had a personal lock , nobody was around so I just moved to the next unit which was suppose to be 10x10 they said well it wasn't. So, I had to move all my stuff into a 3rd unit and bc of that they charged me a moving fee of $50! 3) Place is unprofessional.

Thanks to the Young Girl how take care of us today really professional answer all of the questions we have was fast and efficient good experience recommend it to others really happy

Jeremy in the office is awesome.

Infested with mice, mold, and poor service. I have had my belongings here for 1.5 years and it started out at a rate of $86/ month and as I am moving my stuff out it is now $120/month. I also found that while moving my stuff there is significant damage to many of my things from mold, mice, and possibly some type of bug or catapillar. Every time I try to go to the office, during business hours, they're rarely there. I found the prices too high for the lack of quality service and product received, I would suggest looking elsewhere for storage needs!

Rented a while back but was thinking about transferring, Jeremy was really helpful

If there was a rating of 0 at this location I would recommend it. I came in today asking for wardrobe boxes and employee asked me to step outside because he must’ve felt threatened by my skin color because apparently the boxes were in the safe in the back. Never again will come to a location that asks me to step outside while looking for services.

Nick really helped me out today. Clean facility

Nick was fantastic. Helped me with all my storage needs

Fairly new customer. Nick was super helpful and courteous and professional! Answered all my questions and helped ease any anxieties I had. Great customer service

I hate writing bad reviews, but for my own conscience I need to just share my experience to maybe help someone else avoid what happened to me. I had a small room in the interior, that had an air vent. I guess rain water came in and ruined my stuff. Mold on everything, had to throw it all away. Just be very careful with the unit that you choose. I used the other Public Storage on Flowers Mill Road and never had an issue. First photo is the wall showing the streaking from water from the air vent. Second photo is white mold growing inside a cabinet that was in the unit. Third photo you can see some of the black mold of the far left side of the headboard. All of it smelled horrible, gave me headaches, and had to be tossed.

The district manager is so helpful wonderful customer service

Manager is awesome great service clean facility

I had trouble setting up my account on line. I went in person, and Jeremy at the Trevose Public Storage was very friendly and helpful. It’s no trouble at all to set up with help from the right person. Thank you Jeremy!

Secure with a gate but Super tight to drive around.

Facilities aren't very clean but its what you get with a public storage place. Doors are old and banged up but still secure. Could be better, could be worse, but it does the job.

I have been a customer at this location since 2018. I have a 20 by 10 foot unit full of valuables from when I downsized into a smaller home and memories of the past with things that are from parents home that I had no where to put when they passed and their home was sold. I am confident in knowing that all is safe and well protected there. I also have easy and convenient access whenever I need anything from the unit itself. Over and above everything that like and feel comfortable with here is Melanie who has been extremely helpful and understanding when anything happens to comes up. She has helped me several times and is always been professional, understanding of my needs, and willing to go the extra mile to make whatever it is happen for me. I recently contemplated whether or not I wanted to keep this unit or make other arrangements due to the changing economic climate and my increased cost of doing business in the handyman and renovation business. After speaking with Melanie and discussing my needs, I have decided to remain a customer here and feel that I really made a good choice when I trusted them in the first place. Thanks Melanie!

Okay. So I am changing my review drastically. I have never done this before in such a dramatic way, as those who have read my reviews and photos know (almost 6.5 million to date...all very much appreciated BTW). My previous review for this property was one of my very first back in 2018 and based on an experience that my ex-fiance had. Since that time, I have had personal experience as a actual renter there for almost 4 years. Since that time, I have seen many changes and have completely changed my opinion if this establishment. This has been entirely driven by Melanie who has helped me on a number of occasions and has really shaped up the place.

Its a storage place. It locks.