Public Storage Self-Storage Units at 200 W Main St, Macungie, PA

Brand new facility top of the line everything awesome staff Leah's great Stacy's awesome but she fills in if you go online you get a better rate electric powered sliding doors remote entry from the public storage app offer numerous sizes I don't believe they offer outdoor parking check them out make sure you go to the public storage website and look what kind of deals and promotions they are running I know they offer first month for a dollar super discounted rates only online exclusives if you book your you won't be disappointed Ultra clean facility bathrooms on site great staff it's usually the same person a girl named Leah and when she's not there it's usually Stacy who's just as awesome willing to address any complaints or concerns which I doubt you would have any offering indoor and outdoor units climate controlled indoor units I can't say much more without keep repeating myself you know basically it just is awesome staff topper line facility with bathrooms very clean top notch security all for everything you need inside such as locks rope whatever to make your transition from your garage your house whatever in your storage facility but be sure to go online and check for discounted rates and promotions hope this review helps you guys out and if you are looking for an outdoor parking for a camper trailer whatever to Allentown location which is not that far away offers outdoor parking I believe they go up to 10 by 20 lots

During the fall I think last year (2025)whenever it was…. There was a power outage so for a week there was no power at the facility, and I was unable to access my belongings. When I call to see what was going on… pft no answer and no return response to the messages I’d left. November comes around there was a $20 increase in the rent. Now this year, there is yet another increase - (of course varies on size of unit) Last year it went up to $95/mo (was $70) now starting in November there is yet another increase and the new total is $122/mo. ( I have one of the smallest, 2nd smallest they offer I do believe) I plan my bills a month in advance but storage gets paid a month early to ensure I don’t get a late fee ($20) It’d have been nice if they would give a little more notice as well. Sadly I’m very unhappy at this point, if I had the means I’d move my stuff out of storage or at least this one. The increase may seem a bit petty however limited income every penny makes a difference. Don’t even bother to call the customer service number either, got me no where! So I have also found that contacting anyone with the company is a pain and way to complicated. I do agree with others that the facility is clean. I’m concerned that this $20 more will continue each year.

Linda was very pleasant and thorough was a great experience

My experience with Public Storage has been extremely frustrating and, quite frankly, feels like a bait-and-switch. When I originally rented my unit, the advertised monthly rate was $145. The office staff wasn't familiar with the pricing, so I was directed to the Public Storage website to complete the rental. I paid the additional $21 for the lock, plus taxes and an administrative fee. Fine. I understood those were additional charges and expected my monthly rental rate to remain at the advertised $145. I also understood that I would receive a benefit/discount for setting up automatic payments. Based on that rate, I made the decision to move my belongings from another storage facility in Kutztown. I rented a truck, spent the time and money to move everything, and transferred all of my belongings to this Public Storage location because it was newer and approximately 15 minutes closer to my home. Three months later, I received a letter telling me my rent was being increased. My new rent would be $207 PLUS $12.42 in tax, for a total of $219.42 per month. Let that sink in. $145 → $207 in rent. That's a $62 monthly increase—more than 42%—after only approximately three months. Once taxes are included, I'm now paying $219.42 per month. If I had been told upfront that my $145 rate could jump this dramatically within just a few months, I never would have moved my belongings here in the first place. And getting someone to actually address the issue has been another problem. I made multiple attempts to contact Phil Blazejewski and did not receive a return call. I eventually spoke with Linda, who offered a $20-per-month concession for only three months. I appreciate that Linda attempted to help, but a temporary $20 concession does NOT resolve the problem. What happens after those three months? I'm right back to paying $219.42. There is also another significant inconvenience: even though we have a key card to access the facility, there are specific hours during which customers are permitted to enter. So despite having a key card, we cannot simply access our belongings whenever we need to. This is another limitation that should be made very clear to customers before they make the decision to move their belongings there. And here's the part that really says something about how I feel about this experience: I currently have TWO additional storage units at this same property for two family members. After this experience, I am now seriously considering moving ALL THREE UNITS somewhere else. Public Storage may have the right under its rental agreement to increase rates, but customers also have the right to decide whether this type of business practice is worth their money. A more than 42% increase after only a few months is unacceptable to me. The real issue isn't simply that prices can increase. It's the magnitude of the increase, how quickly it happened, the lack of clear communication, the difficulty getting someone to return my calls, and the fact that I incurred the expense and inconvenience of moving everything based on the original advertised rate. I feel like I was attracted by a $145 rate, invested considerable time and money moving my belongings, and then was hit with a dramatically higher rate once my belongings were already there. That's not the kind of customer experience I expect from a company as large as Public Storage. Public Storage needs to seriously reconsider how it handles rental increases and how clearly those increases are communicated to customers before they make a significant commitment and move their belongings. I am asking Public Storage management to personally review my account and provide a reasonable, sustainable monthly rate—not another temporary concession. Until then, I cannot recommend Public Storage. In fact, based on my experience, I would strongly encourage anyone considering renting a unit here to ask exactly how long their quoted rate is guaranteed and how much their rent can increase before moving their belongings. I wish I had asked those questions before I moved.

As a college student who needed a storage unit to store my apartment items until it is time to start my next chapter, I am insulted by the behavior of management in the past few months. When I signed my lease in April I was given a 10x10 unit for $54/month. Not even 3 months later my rent has almost DOUBLED to $85/month for the same exact unit. In that time one of the two elevators has gone out of service so that money isn’t even going towards the maintenance of the building. I was never notified on my account about the rent increase, I was instead mailed a small postcard notifying me of this. Thank GOD my family members caught it in the mail so I could be made aware. Prior to the rent increase I gave this facility raving reviews and my own family members rented 2 units in the same facility. I feel taken advantage of as I can never get a straight answer from management when I do have inquiries. Buyer beware the advertised pricing is just to rope you in before they take advantage of you and double your rent because they feel like it.

Elevators don’t work, they leave the stair case doors open and the front desk lady is out taking her smoke brakes often. No security plus they raise the rate every 3 months. BEWARE of renting HERE

Excellent, Linda Rocks!

This location is terrible. When you make a reservation online for a space and then go there to sign the papers, they then try to get you into a different unit because the one you selected online is " unavailable". Yet when you go back in online, it is there. The woman who works in the office is rude. The call center the phone number sends you to is also rude. The location is clean because it is newer, however, one of the elevators is already unusable and has been for some time. They will increase your rates within the first few months of being there. We stayed 3 months and had already got an email that the rates were increasing another $20 per month. And that was on a small unit. Can only imagine the rate increases on a bigger unit. Save yourself the aggravation and go elsewhere.

Easy Process Very happy ✅️♥️

I would like to thank Ms.Linda @ public storage Macungie for putting an eaze to my day she went above and beyond to help me transfer to a bigger unit and take advantage of the savings,was very straight forward and kind to me if she can help you she will and if can not she will let you know in her most sincere apology.Thank You!

I would not recommend if you are an existing customer that needs to upgrade to a bigger unit. You will get the nasty, unhelpful, not knowledgeable customer service rep who will not connect you to the local lady in the office. But when you do call back, and pretend to be a new customer, you get treated with the red carpet and connected directly to the local facility. That’s where it gets interesting… you get put through to a lady named Linda that is a bit rude, combative, nasty and condescending. You don’t get any empathy or apologies or any desire to help someone. Her response, which contained zero human-like emotion was, “I just follow the rules I don’t make them.” Well, one rule is always treat your customers with respect and at least be willing to hear them out. Rule number two, Customer will take their business somewhere else. And so I did. At least when I set up with the new storage company, they took the time to call me with a happy welcome and a brief overview of the property, etc. I had to wait 3 days to get someone from this location to call me back when I first set up the account a few months ago. Yeah, not a warm and fuzzy feeling. Oh one of the elevators is not operational. By the way Linda, I appreciate you calling me back so quickly the minute I submitted my move out date for today… and FYI, I won’t need that 10 am appointment for tomorrow after all. The only good thing I can say about their facility is that it’s clean-ish.

I had an excellent experience at Public Storage in Macungie, PA. The facility was clean, well-maintained, and easy to access, but what truly stood out was the outstanding customer service provided by Linda. Linda was incredibly helpful, professional, and patient throughout the entire process. She took the time to answer all of my questions, explained the rental options clearly, and made sure I found the storage solution that best fit my needs. Her friendly attitude and willingness to go the extra mile made what could have been a stressful experience feel simple and hassle-free. It's refreshing to encounter someone who genuinely cares about helping customers and takes pride in their work. Because of Linda's exceptional service, I would highly recommend this Public Storage location to anyone looking for a secure and reliable storage facility in the Macungie area. Thank you, Linda, for making the experience such a positive one!

Great price, lower than any other place I’ve seen. Clean and simple

Linda was great getting me settled !!! Clean and easy to get to

Very clean, secure and private storage rentals

great service

This place seems great. Easy access, it’s clean and should be just what we need. Sign up was smooth and easy and Linda was super helpful!! And now we have moved stuff into the storage space. Parking was easy annd convenient. It was quick to unlock, open and use! Not enough carts but that was more because some had been “borrowed” and not returned.

High quality of customer service. Linda, at the front desk is always ready to help and keep the conversation in a friendly way. That is something we always want and we are happy to see that.

Overall a very positive experience. The facility is new and kept very clean. Linda is professional and courteous.

I rented a storage unit at the 200 W. Main St. location in Macungie. It was easy to reserve online and the price was right. When we arrived Linda showed us around and went over the details. She was very pleasant and professional. It was easy to set up an account afterwards and sign up for auto-pay. Nice, clean and modern. The only down side was the facility is large but only had 6 carts. Not adequate for a busy weekend, so you may want to bring your own cart or dolly if you have one.

Great service at the desk and from management! Clean beautiful facility

Excellent 5 star customer service. Excellent rates and discounts. Super clean and super well lit inside and outside. Push code required for entry. Jack Pastir, Manager, saved my office furniture, after very poor movers threw it in haphazard. The items fell and jammed the door closed. He went above and beyond for more than one hour, climbing inside the unit, rearranging the items, all the time staying very calm, and super positive. . He saved my office furniture, solved my very serious problem, all the time, remaining professional and super strong and competent. Thank you Mr. Jack Pastor, Manager. Tracey and Rosa, Custom Care CPA Company. I'm a long time customer Thanks to Mr. Jack.

I had a very positive experience with the customer service at Storage House. Linda was friendly, professional, and quick to answer all my questions. They made the rental process simple and stress-free. I’d definitely recommend them for their helpful and reliable service.

Linda was very helpful and very nice thru the whole process

Linda was very knowledgeable and kind when I went in the store inquiring about a locker. She made the whole process easy. Definitely recommend this place.

Great service and fair pricing. If you need storage go see Jack - great guy!

2nd Update: Received a phone call from Philip the District Manager. He rectified my issue. That's the kind of customer service I was expecting. I'm happy again. Thank you. Update: I have no issues with Linda and getting the unit. But, with my 2nd month rent it seems they like to do a bait and switch. The offer I saw online was for $48 a month. When I signed up I was charged $50 a month. And my 2nd month I was charged $60 a month. Nowhere does it state that the first month was an introductory rate? Called customer service and they are of no help! Frustrated customer. Linda was so polite and helpful. Great experience!

Awesome Service

Linda got us all signed answered all the questions we had

Thank you to Saeed for the help!

Great place lady was super great would recommend this place to everyone

Staff made the process difficult

I’ve been renting here for 5 months … out of nowhere our rental amount shot up 30$ , the only explanation we were given was “the contract states the rental amount is subject to change” as a wife who does not have access to her husband due to military reasons .. this is extremely upsetting due to the fact I can not go and grab our things without his assistance.. we were not given a notice either, because we did check our emails … if you are to rent here please be aware “prices are subject to change” which our contract does not state it as well. Military family ? Stay FAR away .

Very clean and safe! Great customer service!

Great service.

The staff at Public Storage, Macungie are terrific. I down sized with no problem what-so-ever. The gentleman at the desk walked me to my new unit which was a big help and was so friendly!

Went to my storage unit today and found the entire property without power. The app-based door access wasn’t working, the keypad was down, and the interior was pitch black. To make matters worse, it looked like someone had broken into the doors and helped themselves inside. I tried calling customer service and the property manager multiple times using the numbers provided—but no one answered. With no way to reach anyone and clear signs of a break-in, I had no choice but to call 911 and have authorities come out to investigate.

My friend and I had such a wonderful experience at this facility with PM Stacy. She answered all questions and was so nice and smiley

Stacy is amazing and very helpful. Highly recommend

Very nice location and Stacy was very helpful highly recommend and prices are great!

Outstanding support and help from Stacy. She showed me the options for storage and then we settled on a large unit. She was pleasant and very helpful, very nice to work with. Thank you!

Just opened up not too long ago, great location. Air controlled facility and no signs of pests or rodents.

Facility is clean and very convenient

Great location and Stacy was very helpful!