Public Storage Self-Storage Units at 121 E Brookhaven Rd, Brookhaven, PA

To the Special.Agent Public Storage 121 E Brookhaven Rd Brookhaven pa 19015 Dear Agent I can not remember you name. I am writing to express my sincere appreciation for the outstanding service you provided at Public Storage on 12/02/2025 @ 4:30pm. Your professionalism, responsiveness, and attention to detail made a meaningful difference in my experience with the facility. From our initial inquiry to the completion of our transaction, your qualities,courtesy, patience, product knowledge, problem-solving, reliability stood out. You took the time to understand my storage needs, explained options clearly, and ensured that I selected the right unit and terms thank you I appreciated you. Because of your guidance, I felt confident and well-supported throughout the process. Your commitment to excellent customer service reflects positively on Public Storage and contributed to a smooth and stress-free experience. Thank you for your dedication and for delivering such a high level of service. I will not hesitate to recommend Public Storage to friends and colleagues, and I will certainly return for my future storage needs. With sincere appreciation, Crystal Brown

I had the best experience with rental agent Madina in Brookhaven PA she was very knowledgeable of the facility and the property management. I will definitely recommend public storage to all my friends.

I am very thankful for the services that i received today and left happy. I would like to thank the staff that helped me. Thank u again

Nice place, always clean. It’s a HUGE plus that they have garages/bays you can pull into and close the door, and unload your stuff onto the carts for inside units. They also have an elevator inside. WARING: make sure you are out of the gate by 8:55-8:58PM or else you get locked in with no way out, other then to call the cops and if you’re lucky they may have a code to get you out(took atleast 20min +), if not you’ll have to leave your car in the gate for the night(speaking from personal experience(totally my fault, they switched to a new company and I didn’t know updated rules). They have a number you can call if locked in, but no1 answers, also a text system for “after hours” that’s supposed to open the gate, that doesn’t work either. Overall really like the place, would have given 5 stars, but due to being locked in with no other way to get out with my children, and another man in there(thankfully he was very kind/respectful and acknowledged I was there alone with my kids so he said “I want to keep my distance and don’t want scare you guys”), that’s a safety concern. Should an emergency arise, you would be SOL unless you planned to walk. It’s also concerning knowing if there was a fire etc, emergency vehicles wouldn’t be able to enter until they got ahold of someone or retrieved a code if available, which we all know every minute counts in an emergency.

Timmi was very helpful and nice. building was very clean and well kept. Would 100% recommend

the girl there was very helpful

Good service