Came to storage today and couldn’t find a cart, Brenden assisted us by bringing us a cart for our items. Thank you! Great location.
Manager Brendan made our move in quick, Efficient and Hassle free. We Highly recommend!
I needed an RV parking space and was worried about making it to their office while I was driving home at 4:30 in the afternoon. They got me all set up over the phone while I was driving. The guy was super clear about the options, prices, availability, and was really nice. The guy sent me info via text and email so I never needed to go to the office or make it there before closing. Since they did all the work with a phone call I was able to enter the facility and park my new trailer without any hassles.
Kristel was very helpful and got me a great price for my unit!
I had rented a parking spot from Kristal and she was very helpful with getting me the spot I wanted and anytime someone was parked in my spot when I had taken out that car she had tracked the person down and asked them to move their vehicle so I could park back into my spot also when my auto pay didn’t go through she called me to make sure I was aware of it and because I use the mobile app to get in and out of the gate there have been a few times where the app would crash and I was stuck in the gate or stuck outside and she would look up my code for me so I could manually enter it
Everything worked perfectly via the app. Was able to gain access right from my car, found the space clean and dry as expected. My move worked like a well oiled machine.
Manager Brenden was a great deal of help! Patient and kind, He made my experience at Public Storage hassle free and quick! Definitely recommend to everyone in lake Oswego. Thanks again!
Brendan was a huge help, great friendly service. I appreciate his dedication and service and helping me with my unit.
I have been renting different storage units from this place since 2008, Chrystal the manager is awesome! She always has smile, very welcoming she deserves a 6 out 5 stars.
Brenden was very helpful in assisting with me gaining entrance to my storage unit (they had my key for some maintenance work), showed me how to cancel my unit insurance (I’m already covered by another policy), and even came to check on me at my unit to see that the maintenance was completed and there were no other issues. 5-star! Highly recommend!!👍
Friendly management, clean property and super easy to access using their App! Thanks again Brenden
I really appreciate the cleanliness & safety when I go to both the Lake Grove & Lake Oswego locations. Brendan is always so helpful, attentive & kind. I definitely recommend.
Brenden was super helpful and awesome. Very knowledgeable and on top of his game. Everything I expected and more!
Brendan was a cool guy very helpful
Manager Brenden was a great help, Answered all my questions quickly and went above and beyond to ensure we were taken care of!! If you want a great storage experience then store here at the 801 n state street lake Oswego location, (Another Perk is he also runs the 7095 Sw lake Oswego location on McEwan rd too, We have another unit over there and we couldn’t be happier with both properties) Thanks again bud!
Great facilities which met all our storage needs. Staff was friendly and easy to get ahold of. Well kept and maintained.
Brenden is awesome, very knowledgeable, and friendly. Found us at the front gate looking really confused, Brenden was very pick to smile and greet us.
We’ve always appreciated him, he set us up when we first started renting 2 years ago. We weighed going to other facilities but valued Brenden so much we stayed.
Brenden was a great help, stayed after hours to help me open up my unit on a Sunday, very professional and personable
I’ve been renting at this Public Storage location with Kristal for almost two years now. The facility is great—well-kept, secure, and you often see Kristal checking on the building. She's always helpful and kind.
But today I have to tell you about Brenean (forgive me if I spelled that wrong). I got the worst kind of call—the one where you realize, oh no, I forgot to pay my storage bill. It was the 8th, which meant fees, and I was dreading it.
Brenean stayed on the phone with me, patiently walking me through setting up the app and auto-pay. I was frustrated with myself for forgetting. I lamented on the high rent. He reassured me as we got everything squared away. Then he mentioned that while fees aren’t always able to be waived, my rent was actually going down. By the time we finished, he had already requested the late fees to be refunded. I ended up with autopay set up, lower rent, and no shameful, expensive fees.
That kind of support is rare. Brenean turned a stressful, discouraging moment into one of relief and gratitude. I can’t say thank you enough, so I’ll let this review say it every time someone reads it: you have amazing people here who are truly making your customers’ lives better.
Thank you.
This location was awesome. Very clean and safe. Staff does regular walk arounds to ensure the property is always safe. Kristal was awesome. Her customer service was the best I have experienced in a very long time from any business. A big THANKS to Kristal! If I ever need to rent a storage locker in this area again, I would definitely use this location. I highly recommend them. Thanks for a great storage rental experience.
It was so easy to schedule this online the day I needed the unit. Everything went seamlessly. It was so quick and easy!
Super helpful!! Brenden was a huge help!
Safe place & Great help! Kristel, at the State St. location in Lake Oswego is Wonderful! Always helpful and ahead of the game in helping those of us with disabilities. Very knowledgeable about the Storage info , and was extremely helpful in helping me relocate - I will always stay with P/S
Justin and Shaneil were SO wonderful helping me transfer units in a time-crunched, stressful situation. They treated me with absolute respect even though I was a hot mess! Highly recommend 801 N State Street Public Storage in Lake Oswego!
I’ve just rented a unit, and Justin was super helpful and made the whole rental quick and easy for me as moving is stressful-I really appreciate that. I feel like I got a good deal for what I needed. My unit (and the entire property) seems clean and well maintained, no problems. Also, I feel like my belongings are safe here, which is pretty important!
Great customer service here with both Justin and Cristal. Very good communication and always available to answer questions. Highly recommend!
Crystal is amazing. Very helpful.
Justin was great and really helpful answering any questions I had.
Still great customer service!
Justin and Crystal provide the best customer service!! They are kind and explain everything you need to know!! I just checked out of my unit that I had for a long time! This place was clean and fit my needs exactly!! Thank you so much!!!!!! Five plus stars from me!!!!!!
Justin is always friendly, polite and extremely helpful, he is knowledgeable and was able to answer all my questions.
Update:
Still great!
Great, friendly service from Justin!
Amazing experience. Justin went above and beyond to help me with my needs!
I came in to rent a unit (after a cross country drive) and really had no clue what I wanted or needed. Justin patiently explained all the options and worked with me to find the best solution for my needs. The whole time he was working with me I kept thinking - wow - this guy is amazing - not just because of his knowledge but because of his unique human and curious approach. Thank you Justin!
Brenden was a great and professional help.
Justin was beyond helpful today when I stopped by the Lake O office for a few boxes. I had questions about combining 2 storage units we currently have and he gave me the run down, options, and suggestions needed to make an informed decision. It was also a pleasure chatting with him!
Justin was such a pleasure!
Amazing experience, customer service was excellent, i had bunch of laughs and an amazing unit!!!
Kristel was fantastic! She was very helpful in accepting my payments and helping me with issues. Best customer service I’ve received at a storage place.
Kristel was awesome,she helped me choose the correct size boxes I would need for packing
Incredibly smooth and easy to access my stuff, and the on site manager Krystal was extremely polite and professional! Thank you for making a normally stressful and sometimes chaotic experience into something much more pleasant, will continue to use your locations for years to come !
Amazing customer service especially from the manager. if you need a unit in this area I highly recommended this public storage location
Friendly staff and clean facility
Easy and accommodating. Quickly set up a small storage unit and cost is very reasonable. Krystal provided fantastic customer service, coming in when not even scheduled to help so my son could move out of his college dorm room without having to throw anything away. If everyone provided similar customer service, the world would be a more pleasant place.
Quick and easy access with secure boundaries