Public Storage Self-Storage Units at 15100 S Western Ave Ste 200, Oklahoma City, OK

*Shared my frustrations over the phone today, and the manager/staff member was nice. This review does not reflect against her customer service towards me* I've had this storage unit since before Public Storage took over. I have a 10x20 unit that was renting for $129/month without additional insurance requirement ($15). Public storage took over and required insurance, so that brought my cost to $144/mo (September 2022). Less than 6 months later, they increased my rate to $188 in Feb 2023. Now, a year later, they are increasing it to $226/mo. Called today to hopefully get some sort of resolution, only to be told there is nothing they can do. This is NOT a climate controlled unit (why the exponential increase??). This is a $97/month increase in less than two years. I have no doubt that Public Storage will continue to increase at an unreasonable rate. I am looking forward to getting my stuff out of storage ASAP, and would warn others to look elsewhere for their storage needs as well. UPDATE: Another rate increase in Jan 2025 to $270. Finally got my stuff out!!!

**I would give them negative stars, if I could** I strongly advise against using Public Storage. My experience has been a complete nightmare, primarily due to their underhanded business practices. They consistently implement multiple price increases per year, and they also tack on various, seemingly arbitrary, additional fees. These increases are never clearly communicated; you'll often find them buried in your bill or discover them when your payment is suddenly higher. It feels like a constant bait-and-switch. To make matters worse, reaching the staff at my location is incredibly difficult. They seldom answer the phone, and I've had to call numerous times to get through. It's ironic, because if you're even a few days late on your rent (in my case, a mere four days), they will contact you immediately and relentlessly. The combination of unpredictable and frequent price hikes, the unclear fee structure, and the poor customer service makes Public Storage a storage facility to avoid at all costs. I am actively looking to move my belongings to a different facility. Do yourself a favor and look elsewhere. You will regret choosing Public Storage.

Becky is a very kind lady. Very helpful and knowledgeable!! Keeps her storages clean and nice! Highly recommend using Becky's facility!

Talked to Becky today and she was so helpful with my storage needs. Very friendly. Nice storages and area.

I had a great experience with Public Storage! The facility was clean, well-maintained, and secure, which gave me peace of mind knowing my belongings were in good hands. The staff was friendly and professional, making the check-in process quick and easy. The pricing was also reasonable compared to other storage options in the area. I appreciated the convenient hours and the ability to access my unit whenever I needed. Overall, I highly recommend Public Storage for anyone looking for a reliable and hassle-free storage solution.

Very nice place and All the ones I talked to were very nice and very helpful

I've been a client here for over 11 years even before it was public storage and we have several units with them. I have to say that Becky is awesome and helping us with our needs. She's so accommodating and friendly. Would recommend this storage unit to anybody. A+++!

Shelby and Becky were extremely helpful and pleasant to work with! Glad I chose this location for my extra storage needs!

Even though it get ignoring because they call like everyday. But once you get into the storage they are great. They nice friendly and it is easy to gwt to your storage.

I rented a storage unit from becky this morning she was absolutely so helpful and communicated the whole time🩷 10/10 recommend going and seeing her!

Becky was great today! Thanks for helping me with all my questions : )

Used to be secure care self storage abd then public storage bought them out and doubled the storage rent and closed earlier and went to some kind out kiosk where you can never talk to anyone face to face and get some direct answers.

Becky was awesome, she was super helpful

The manager on site was pleasant to deal with and accommodating to my needs. She's knowledgable and fair. I would definitely rent from this location.

Facility located in perfect location, clean and friendly environment. Becky is/was the best when it came to getting a storage unit!

Becky is always helpful with any questions you have and always has a smile.

Came in to check out a unit, the facility was clean and Becky was super helpful!

I called with concerns on a price increase, and they called me back promptly and was able to help me with a resolution. Great customer service! Awesome experience!

Becky is really nice and helped me out a lot and the property is really clean.

Great experience, Becky really hooked me up and took care of me , thanks once again.!!

Associate was very helpful. Unit was clean. Glad I chose this location. Definitely would recommend.

When I initially started with this storage is was MOORE STORAGE great prices no hassle. I should have been grandfathered in on price Then it was bought out by public storage and the price of my unit has increased once every 6 MONTHS for 2 years and they are RIDICULOUS spikes in price it has gone from abt $138 a month to now $295 DO NOT do business with PUBLIC STORAGE they are not trustworthy and taking advantage of their clients. I will be coming to remove my belongings immediately! This is INSANE

Good secure, clean, facility

Great manager!

Looked at place....very nice...will consider in our choice.

Mrs. Debi who manages this Storage Facility, is consistently very professional, congenial and demonstrates a very kind disposition!!!! Every time I need help with my storage unit, she always immediately assist me!!! She seems always, willing to help! If she she’s me, while I’m at my storage unit, she will STOP, and ask if I need any assistance!!!! She demonstrates PHENOMENAL Customer Service skills!!!!! Marguerita Shaw

I Love this storage facility- they are updating the way you have to enter and exit, which makes it more secure. Debi is always so helpful and makes me feel like I am her favorite renter all the time.

Great place friendly people

Debi is awesome. So extremely customer service oriented. Rare to find someone like her that actually cares about her customers. She's a Keeper. Public Storage is lucky to have her representing your company!

Debi is a great manager! Public is lucky to have her!

Absolutely amazing

Debbie is just the nicest sweetest person you will ever meet, Always helpful and you couldn't find a harder worker to help you. Honestly she is what keeps me from moving my stuff to another location closer to my new home.

Good 👍

Great place to store things and the Manager Debie is Amazing!

Excellent customer service and clean well kept facility

Nice and had great ac

nice place to store stuff