Public Storage Self-Storage Units at 2655 Billingsley Rd, Columbus, OH

Great customer service

Very clean facility,Margie was very helpful with my move in,and great location right off the freeway,,professional 💯☺️

Very helpful employees and really smooth process.

Safe place to store! Margie was very professional and helpful!

Great location and customer service was terrific. Margie was always gracious, kind and super helpful. Thank you.

Purchased the unit online which was VERY user friendly. Margie then was extremely helpful when I arrived being present and walking me through all questions I had regarding the unit, additional products and hours of operation. 5 stars!

Miss Connie and Eva are the best! Thank y’all, ladies! PEACE!

I just rented 3 large units here as my wife and just moved back to the area and have to downsize 2 large houses into 1 smaller house. It was easy to get everything loaded off the truck. Margie was very helpful with my questions and getting us in and out. I also really like the cylinder locks they provide--seem more secure than the padlocks I have used in the past.

Timely an effective assistance from Margie. Thank you.

I rented a parking space from Public Storage recently. Margie at the front desk was super helpful and kind. She Even got me to a lower rate than I expected. Love the location and am looking to probably add on a storage unit in the near future. Great customer service and looking forward to doing more business in the future!

Amazing customer service. HIGHLY RECOMMEND!

Website was a little touchy in that your order won't save if you are idle to long. However simple process true to price gate access app is very cool. Fairly easy process nice dry area to keep stuff in. Exactly what I needed for my storage needs. Friendly helpful staff as well.

I moved to this location because Extra Space raised their monthly rent constantly - equating in a jump from $131 to $253 in just over 3 years time. Insane. This place was very reasonable at $141, but of course, it's been about 6 months so they decided to increase rent by $60 a month. You gotta be kidding me. I've been a landlord of many properties for many years and rates never jump up that much so quickly. Corporate greed will continue destroying this country. The 2nd star is because the 1 or 2 employees I've dealt with have been really nice. It's not their fault the company makes these decisions.

Margie is amazing! She made my transition from one storage facility to another extremely easy and stress free. She was very helpful, kind, knowledgeable and helped me get a good deal. I'm definitely happy there!

Alex assisted me with 5 star rating :)

This location is great easy in and out convenient to all major roads. From set up to getting the unit booked all questions answered Margie was great. She helped me with the right size unit. She is a great asset to any small business. Thanks 5 stars!!

My boyfriend and I were having such a stressful time finding a unit with enough space to back a tow truck up to. With Margie’s help and patience she eliminated the stress, showed us nothing but patience, and at the end of our phone call she answered all of our questions and made sure that we was completely satisfied. Thank you so much Margie.

Margie was very helpful and kind to us! The garage was clean and her service was clear and efficient.

Margie was very joyous and provided excellent service!!!

I worked with Margie and wow what a professional! Very knowledgeable and very helpful. What a true asset to the company. I 100% recommend working with her at this location. Thank you for all you help Margie.

This Public Storage was awesome. I parked my RV there. They provided a professional and courteous service. The facility was clean, safe, and affordable.

Margie was amazing, she made the experience stress free and made sure I got the best price possible and I was able to get an awesome space with more room than expected. I highly recommend this location for anyone looking for a storage unit in northwest Columbus.

Margie at the front desk was super helpful! She helped me put on my lock and came down to make sure I found my unit okay. Great customer service! :)

Keigan was great at check out. Used the unit for 5 years with no hassles.

Just Moved into the Public Storage facility on Smokey Row and am impressed with their knowledge, great customer service and the facility is super clean! Talked to Margie at the Billingsley office today regarding my account & she helped explain everything. Super happy with them so far!!

Margie made the transition from a larger space to a smaller space super easy. She was very willing to help and the space was ready to occupy when promised. She also made sure I was refunded the cost of a new lock since I already had one that I was using.

Keigan Was very friendly and helpful. I would recommend public storage ethanol turn it to to anyone who needs a place to store their personal items.

We rented a 10x15 unit at the beginning of 2015 for $136.85 a month.. The rent has gone up considerably over the 7 years. I went to pay my monthly bill two weeks ahead of time only to find out it's gone up another $45.00, my new rent is now $292.65...why? It's not climate control, it's not fancy. In fact the spray insulation on the ceiling has been falling all over our property. I think it is a disgrace. Bottom line is, there is NO REWARD for being a loyal customer who pays on time. We will be vacating the unit before Dec. 1st and renting the same size unit, closer to home, climate controlled for a third of the cost. I'm extremely disappointed in this public storage facility.

Margie had a good attitude and was helpful to me, while helping me through what I perceived as an over charge.

Margie was great to get us settled into our unit! This place is easy access from OSU and offer automatic payment options for convenience!

Margie makes it easy to sign up and get out when you need to. Much simpler than many storage facilities.

Just rented from these people. Manager is a great person! Easy in & out….Thanks!

Margie was very friendly. I was closing out a unit and she made the process very simple and stress free

Margie was always very helpful and her public storage area was pristine’

I worked with Margie and she was so helpful and friendly! She honestly made my experience with public storage so easy and wonderful! If she is not already a manager then she needs to be one. And she absolutely needs a raise. This is an employee that y’all need to keep forever!

Margie was awesome and a big help!

The lady was MEAN AS A SNAKE!

Margie was so friendly and helpful. It was a pleasure to work with her.

Great service, location and competitive rates! Would recommend to anyone looking for storage in the area.

Very polite and helpful, Margie and the rest of the staff have been great. I would definitely refer Public Storage Billingsley, convenient and professional

Great customer service and very polite. Margie was fantastic and knowledgeable

Margie is so nice and respectful! She is a great employee. Will come again!! Thanks

Suanna was so kind and helpful! I appreciate all of her help today. Moving sucks and she gracefully helped us get into the storage unit and go through all of the paperwork online. She helped me with the app as well! She was amazing!! Thanks girl! 😊

Margie was awesome!! She was so helpful and knowledgeable. She made our experience quick and stress-free for our quick move.

Margie made this an easy experience for us. She helped willingly and professionally. I had ended up reserving 3 different lockers by mistake and she straighten all that out and got us moved in without a hitch. We are very happy with our experience and the storage unit. We moved from a different company and got more space with less cost! WooHoo!!

Margie was kind and super helpful in getting us set up with our unit. She was sure to be very detailed while explaining our lease and helped us become acquainted after receiving our locks. I would definitely recommend the service at this location!

Margie is great to work with and always helping me with anything I need. I would highly recommended anyone needing storage to go see her!0

Margie was awesome to work with and was always responsive with any questions I had while renting a unit . Would highly recommend.

Margie & Mandy were a great help !

I like this place . I have 2 storage units at this locatiob

Helpful staff, a little pricey. This one on Billingsley is way better then the one on morse rd. They just raised the prices out of nowhere every other month. They said their "goal is not to have people long term". Not sure if every location is like this, but I havent had any problems with this location

Mandy went above and beyond to help me! 👍

Very helpful.

Margie has been very helpful during our storage experience. The facility is clean and well maintained.

Friendly, Professional, and accommodating.

Nice place fair price and exelent service from margie and mandy

Mandy was very helpful renting me a small storage unit, answering all my questions and telling me about the services available like insurance, etc.

Margie was so friendly and helpful! The location looked secure, safe, and clean.

Margie was great and helpful . Easy check in . I like the place. Felt safe

Margie made moving in simple, and explained everything, in great detail about the lots. I am very satisfied.

Margie and Mandy are very friendly and helpful!!!

Smooth, easy, pleasant service. Well- maintained facility. Margie was great.

Great location and clean, easy to access . Margie made the check in process easy and thought of everything ! Smooooooth!!

This location was very accessible and easy to rent. And a special thanks to Margie at the front desk for being so helpful!

Carly is an awesome person to work with very respectful would recommend anyone coming here to rent from carly

Very nice location and the staff is very friendly and helpful. I never had an issue with them and that was nice considering I wasn’t in Dublin and everywhere else in Ohio. Definitely will recommend this location to friends and family.

Margie was great and has been great everytime I go in.

Great Place with Great Staff. Margie is just a doll. Would not ever think twice about storing here. Safe, secure, and staff is ALWAYS there to help. Till we meet again!!! Thank You!!

Margie is always professional and helpful.

Marg And The staff at this location are Phenomenal! If your in the area and looking for a place of Storage, LOOK NO FARTHER. They are always around to help out and answer any concerns!

Margie is awesome! Earlier this week our unit was inadvertently left open - not just unlocked, but open, with keys on the table! Margie noticed when making her rounds, got us closed/locked up, and left a vm. I stopped in to pick up keys, and she was able to also move our 10x10 up to a 10x20 with a very low incremental cost. Great service, as always. Thanks again!

Margie was great to work with. Very easy process.

Margie was excellent to work with. The first storage unit she showed me I couldn't get my Camaro into the unit easily so I told her I would check out some other storage facilities. A week later she called to tell me she had a unit with straight drive up access. She held the unit for me over the weekend. She made the move in process very easy. Took less than 10 minutes to sign up and pay the first month rent. It was a great experience thanks to Margie.

East to access and clean unit. Friendly Staff. Just what you need and want in a storage facility.

I’ve recently retired and am moving to Florida! To ensure I had the correct size storage unit in Florida, I stopped in to my local Public Storage facility just to view the various sizes. Even though I was not going to be renting from her, Margie happily showed me several different sizes and gave me great tips about booking online and the pricing options and variations in pricing. Thanks Margie for assisting me with my next retirement move! Great job!

This place is awesome! I rented for almost a year and Margie is always polite and very helpful. This property is managed very well, very clean. If I need a storage unit again I would definitely rent from them again.

I used my unit for just under two years, and it was super reliable. Margie at the desk made it very easy to cancel, I just had to walk in and announce it, and I was done in a couple minutes, no hoops. I do wish they would do something about the fuzz that drops on everything from the ceiling, but this was a minor hassle and there was no damage done.

Margie was the best, she was very knowledgeable at her job and help with the up most respect. We need more Margies in this world.

Great location, good price, and secure. The staff was very helpful and responsive with any issues I have had.

The personnel are well mannered very polite and extremely helpful it was a pleasure working with them.

Stored my entire apartment here for about 3 months during the warmer months. Everything was still in perfect condition when I moved it all out. Margie was super efficient and very sweet! Glad I chose this location.

Set up was super easy! Margie and Lisa were very helpful and efficient.

Is what it is, secure and accessible. When you store your stuff be sure to cover your stuff. The ceiling insulation will fall and cover everything.

Amazingly organized and efficient! Kudos to Margie for having me in and out for a new storage rental in 15 minutes— all with a smile on her face!

Rented a large unit for business inventory. Super clean facility. Great location. And Margie at the desk was very friendly and helpful. She had me set up and squared away in 15 minutes!

This was the nicest, most helpful place I've been. Margie was friendly, helpful and genuine.

Update 11 months later: It is a nice and secure spot and I had no issues with any major rate changes (about 6 months in, they raised my rent $3) so I think the pricing is fair. What I don’t like, and what others have commented on is the white, semi fluffy insulation falling from the ceilings ALL over my belongings in the B building. Look, I get if that was an isolated incident, but since others have also posted, it’s just obnoxious. I ended up getting an asbestos test on the insulation to make sure my movers would be safe. See photos for the results (spoiler: no asbestos). I needed the peace of mind as this has substantially infiltrated all cracks of my furniture, alllll exposed surfaces - fabrics, kitchen stuff, etc. and somehow even into small openings in a few trash bags. It’s not like a handful or two, it’s more like a big bucket worth. I moved out of the unit a few months ago and am still cleaning this insulation off of my stuff. I had to remove a few stars from my review for the inconvenience of it all. ++++++++ Dec 2019 Great initial experience in securing the unit and signing paperwork. Margie was fantastic!

I had a fantastic experience today at Public Storage. Margie & Lisa were very helpful getting me set up in our storage unit today. Great customer service!

Lisa was amazing and very helpful Great!!!

Easy, painless, and efficient. Margie answered all my questions, got paperwork filled quickly, and got me exactly what I needed. I'd give her 6 stars if I could. Storage is clean and easy to access.

Positive, quick experience getting set up with a unit today. Margie was great to work with, great customer service!

I reserved our storage unit online and went to check it out before paying for the unit. Margie showed me the unit and helped me to complete the rental in a timely and cheerful manner. It was a very positive and efficient experience - Thank you, Margie!!

Margie and Lisa were wonderful to work with. I rented one storage unit and ended up needing a larger one (yes had to unload and load another one). Few months later after I sold my condo I had to rent another one. They were able to rent me a unit that had a covered ceiling which protected my valuable furniture. Keep up the good work ladies!!! This group of rental units was very safe and clean.

Very easy check in process with Lisa R, would recommend

Lisa R was so helpful. She took her time explaining all details answered all questions and was a joy to work with. Thank you lisa!!

Lisa R stayed late and helped me so much

Good price, great location, great service. Thanks for making everything easy.

The place was always clean and the people were very nice.

I stopped by and spoke to Margie who was very friendly and helpful!

Jenny was awesome on the super cold day I showed up. The whole process went very smoothly. Thank you!

Customer service rep cant remember her name but it was a early sunday moring day she was rude pushy and plan just didnt care about what we where looking for ill never come back

Jenny and Margie are great. Always very pleasant and helpful.

Staff/company is unhelpful with anything regarding service. Insulation was falling from the ceiling onto all of my property the entire time I rented here and the person that showed me this unit failed to mention this would be a CONTINOUS event. Even covered, this stuff got into any fabrics, boxes, and equipment I had stored here. They did nothing to clean or remedy the situation but we’re more than happy to increase the cost of rent as often as they contractually could.

Jenny was so helpful and kind to me today! I went in to fill out some forms and she was incredibly thorough - she double and triple checked everything and helped me to the very best of her capability. I hope she stays and continues to grow in customer service. ANY company would be fortunate to have her on their team!

Thanks to Jenny for a great service on a cold Sunday morning!

Margie helped me when I opened my unit and she was absolutely amazing. Jenny on the other hand is horrible and completely unprofessional. She contradicted information provided by Margie and refused to allow me to speak with her or even leave a message for her to return my call. I’m canceling my unit due to my interaction with her.

I went there with my husband and the lady who helped us I think her name was Jenny she was very rude and disrespectful towards me and my husband she mumbled under her breath and called me the b word after I was asking questions to compare prices of the storage units available she to pull out her phone and answer a phone call in the middle of me tying to get a unit my husband proceeded to tell the lady that it was rude to answer a phone in the middle of taking of customers She proceeded to get belligerent and argue that she wasn’t being rude for answering The phone call She said that it was a family emergency and she had to take the phone call that while on the phone the conversation did not sound that important enough to Stop midway in helping us in finding a storage unit She proceeded to More angry and told me and my husband’s a go to another location because she all of a sudden doesn’t have any more units to rent us after Pulled up a bunch of listings

The manager made the process easy, fast and very convenient for a newbie like me.

I’ve had two units and both rentals were very easy to execute. The facility is clean and easy to enter and exit.

Super nice manager, great location off 270. Clean storage garages. Prices are reasonable.

Great service!

The customer service is fantastic! Jenny and Margie are both very helpful and very good at their job. The gradual price increases are disappointing and at the point where I am going to look for storage elsewhere. The double late fee disguised as a lien, that isn't really a lien, is ridiculous and predatory. The lien is not a filed legal document and the only additional admin is to charge the customer another fee. No bueno!

We have used this storage unit before and it was an easy decision to use it again. The people there are very friendly and professional especially Jenny who helped us this time. She was very knowledgeable and will feel comfortable leaving our possessions in their care. It was also nice getting the discounts online.

Great service! Margie was extremely helpful; check-in was a breeze. Affordable and secure.

I wasn't able to get to the location until 5 pm. Jenny, who works at various locations did a GREAT job help me decide the best options for my need. It was a COLD Windy afternoon and she walked to the far end to show me the rental & how to use their lock. Great Job Jenny!

5 out of 5 stars! I recently got a good price on a 10x25 unit. The manager Margie was awesome in helping me get what I needed. Also the maintenance people were quick in fixing a sticking door and repaired one of the walls. Great overall experience and I would recommend them highly! Thanks Folks!!

Margie was amazing ! Great customer service !

The service was great and Jenny was super helpful. Overall very pleased with the experience, only improvement would be 24 hour gate access.

Margie was great. Made renting a unit simple and easy.

Jenny was awesome, friendly and kind. Pleasure to do business with!

I’ve had such a great experience here, have had the storage for a couple weeks now and it’s definitely worth the price! Jenny is the young lady that helped set me up with the storage and I couldn’t be more satisfied! Thank you for everything!

Excellent storage facility. Always clean and snow and ice removed promptly. Got a great deal on a 10x15 unit. Only negative is not having 24 hour access, but it has never been a problem. Management are always helpful and friendly. Convenient location.

Thanks Margie and Whitney. I used the storage for more than a year. The storage is free from bigs and it is clean. I am glad. Thanks

Initially spoke to Margie by phone and then Nikki called this morning to confirm everything before we arrived. We worked with Nikki in person today to complete the orientation and setup. She made sure we inspected the location and took some time to try out the locks and ensure we understood it. Nikki then walked us through each page of the agreement and answered all our questions. She was very knowledgeable and we were impressed by her level of detail and professionalism. The process was quick but not rushed. We discussed insurance and monthly payments and payments at any location and security for access to the facility and everything! The rate was competitive for the size we were looking for. Overall an excellent experience!

My boyfriend and I were pretty stressed while looking for a storage unit for college and Margie did an outstanding job helping us find the perfect unit for the perfect price! So thankful

This was the first time for me to rent a storage unit and the process couldn't have gone more smoothly. I talked to Margie on the phone yesterday who gave me detailed and accurate information and clear instructions. I then came by the property today, and Nikki made the whole renting process absolutely seamless, explained everything precisely and made sure there were no loose ends or remaining questions. Very pleased and highly satisfied.

We were extremely happy with Margie as your representative and manager of the property. She was friendly, very helpful, knowledgeable and courteous. Your company could not have a better representative than her. We are glad we choose this property to use for our needs just because of her. Thank You, Brenda Cornell

I personally do not have a storage unit here I went to a so-called shed storage sale a woman sells crafts and store-bought items from two of the units she has the units are clean the units are nice it's all fenced and from what I could tell looks like a safe secure area

Bait and switch price , low price for a few months then a 40% increase. Lot, structure in disrepair. Lied to me about their insurance “Requirement “. Hint: their contract states its optional, but they won’t let you without paying their little scams Local manager said it’s all corporate decisions, frankly not sure why they are even there. I’d advise renting somewhere else.

Margie was amazing! I was in and out very quickly. She had everything ready to go and showed me where everything was. Very helpful.

This storage facility is exactly what I was looking for. The right location, at the right price and no hoops to jump through. I do recommend them. Thanks to Ron and Lisa. And that's all I have to say about that. Update. 6/1/2019, here again, same review, Thanks Margie.

Margie was incredibly helpful! She went out of her way to help us and found a much better solution than we had expected. We'll be recommending this place to everyone, thanks Margie & Nikki!

Very nice and friendly staff. Shout out to Margie and Nikki. Very nice and professional.

Margie was fantastic, was very good to deal with

Margie was very pleasant and professional. I should have used this storage option the last 2 years!! Glad we found it!

I totally appreciate the professionalism of the team managing this location! It was simply a pleasure to do business with Nikki!

Super friendly manager, helped me check out, I had no problems during my stay, I would use Public storage again.

The day I visited, I saw Margie's true ability to take care of customers. There were many customers, though each customer takes some time, without skipping any process, Marge handles all works fast, friendly, and efficiently. I couldn't wait long time at the gate, so came home at that time, later she called me at easier time for renting a storage. If I own a business, probably will hire Margie as a customer service manager. It was a pleasure to go to Public Storage.

Margie is a really nice person, wonderful experience.

Margie was wonderful. Got me in and out the door in no time at all and with a super reasonable price. I would recommend anyone to go here to check out first👍

I met Margie and she took me across the different storage sizes and helped me make the right choice on storage size. She cleaned the property before renting out for me.. I really appreciate all the help. It was nice meeting her as she shared her wonderful experience of working 28 years for Public Storage.. :)

My experience was awesome margy took care of everyone

I really enjoyed my experience at this Public Storage. The property is very nice, clean and the staff are friendly. Highly recommended.

My girlfriend and I just recently moved to the area. When looking around for a storage unit we stumbled across this place. Margie was exceptionally helpful when it came to pricing and finding the unit perfect for what we needed. 10/10 would recommend.

The staff was impeccable. We had been looking around for a storage unit after moving to "the big city" once my boyfriend got a new job. Margie walked us through everything and was honest about rates and what all the unit included. Being only in our 20s, and our first real experience on our own, it was a nice feeling to have someone so upfront yet considerate. We noticed when looking around that other places were trying to take advantage of us, (I mean we're just dumb kids right?) They were trying to get us to rent a unit way bigger than what we needed and charge us twice as much as what we wanted to spend. I was done trying to find a storage unit until I talked to Margie. She just made everything so much simpler. Five stars for five star service!

Great storage. Margie is friendly and super helpful

Staff was nice and friendly and helpful. Price was reasonable

Margie was super friendly and more than willing to help. Storage facility was clean & I'm very satisfied with my choice to go with public storage to keep all of my stuff in a unit.

Jenny and Margie are awesome!!! They truly care about the customers. Thank you both for a wonderful experience.

Margie was very nice and when I need a unit I will be going right to her. Thank you

This storage property is always clean. The prices are the best in the area, I called around before I rented and their prices can't be beat, even with the lock and Insurance, tax and lease fee. The manager Margie made sure I had the right unit and the best rate. I would recommend this store to all my friends and family! Thank you!

Nikki did a great job of explaining everything and was a prepared for my arrival

Nikki was Great! Thank you for the fast friendly service!

Nikki was super helpful and made this experience very nice. Great job my friend

I rented a garage from Margie today, she is a gem. She got me a great price, and explained everything thoroughly.

Staff at this location were extremely friendly and helpful, and went out of their way to match my storage needs with the best, lowest cost option that would meet those needs. I used my storage unit for just under 1 month and never had any issues accessing my unit, nor did I have any issues with my property being disturbed. Would re-use this property in the future and would highly recommend them to anyone.

My experience was very good!

A great place for storage or when moving.

I had a good experience with Margie handling everything. I wish it was 24 hr access though.

Nikki is the most wonderful and customer friendly person. She made the whole process smooth and easy. I would definitely recommend this facility

The facility itself earns four stars. They're storage units, so they're not particularly exciting. They are, however, solid, functional, secure, and well maintained. The staff, too earn somewhere between four and five stars. Everyone I've worked with there over the years has been friendly and helpful. Pricing, on the other hand, is what pulls down my review. The price on my storage unit has gone up faster than a Saturn V rocket, even managing to outpace the increases in my cable bill. Unlike my cable provider, Public Storage has never been willing to re-work my pricing, even though I've been a loyal customer for many years. When the monthly price broke through a psychological barrier, I gave up and moved out. In summary -- these units are solid and functional, but caveat emptor on the pricing. Whatever initial deal they offer will eventually vanish and the costs will spiral upward. For short term storage, this probably won't be an issue and I'd recommend this facility. For longer term storage, look elsewhere.

I had a great experience with Nikki. She was so helpful in a time frame I was feeling a little anxious and rushed to get everything moved by myself. Nikki was helpful kind genuine at the same time as being business like. She is a great representation of your company.

Nikki was very kind as well knowledgeable and she did a great job I appreciate all the help

Nikki was personable, very thorough and had a delightful sense of humor.

Great so far, 40 a month for 5x10

She was awesome and very helpful

I've been renting here for a long time, I've never had any issues. The lot is always clean, the managers are always friendly and helpful. I don't worry about my stuff at all. I like that it's right off 270, I do a lot of work and having easy access was a huge part of my decision to rent at this location, the prices are the same as other places I looked at, maybe a few dollars cheaper with the discounts they offer. I would recommend this location to anyone that needs storage in the Dublin area. I'd give Margie S and Margie M a huge A+, Thank you ladies!

Greta customer service

Would definitely recommend this place! Helped me greatly when I needed a spot at the last minute.

I have had a storage shed here for some time. Very friendly and it works as a storage shed should.

Great business! Margie Smales was fantastic!

This was my first experience renting a storage unit and Jackie was more than helpful! She questioned me about my needs and suggested a unit size which is perfect! Jackie was a pleasure to deal with; I often stop in just to say hi! Thanks Jackie!

Buen lugar espacioso

They are good people..

My experience with Margie was great she was able to answer all my questions...Margie's property looks very clean

Margie was on time, and very helpful. Exactly what you would want from a storage unit. Reasonable rate, and nice that they prorate your payment up to the 1st 5 days of the month when you're ready to move your stuff out if it's needed.

great customer service, I forgot to update my credit card for my rent and the manager called me right away before I was charged a late fee, you wont find many companies that will call before a fee is added, when they can make more money. Thank you!

Awesome facility and staff. Margie is fantastic.

Location was ideal for use since I moved from a large city to this area. Since nothing goes as planned, I used PS for a year. During the time I was a customer, they kept me informed as to any changes such as lock change or payment. My use of this storage facility was worry free & management was always accommodating. I would definitely recommend this Public Storage facility to anyone in need of a worry free storage area. The place is clean and no signs of vermin of any sort.

Absolutely love Margie! Nicest person in history! Absolutely recommend! Followed to the new store as they are phenomenal!

Exceptional customer service by Margie- such a pleasure to deal with!!!!

Nickle and dime every chance they get. Terrible, if not the worst, customer service I've experienced.

I stopped in for some prices on units. The staff was very friendly. I found the property to be very clean, most places I have looked at are pretty dirty and are run down. But this place will be where I will probably store my stuff. Thanks Margie.

Great customer service! The manager helped me find the perfect unit :)

This location is ideal for our family. I rented a unit here for my daughter and decided to go with a larger size unit so that we could share the space. We got locked in at a really great rate, the property manager is always friendly and helpful and the unit is especially great because it has a door at both ends allowing us access to our own separate items regardless of how much stuff the other one has put in. It's just off of 270 and Sawmill which is great because we're frequently passing through or nearby the area, making it that much easier to drop off or pick up items while taking care of other daily business. 5 stars 🤗

great customer service and easy access from 270.

Great experience fast and easy

Please note that almost all the 5 star reviews say something about great customer service from the manager. I agree that management is friendly and helpful. However, also note the hidden costs that other reviewers mention--WAY more than what the customer service representative told me about over the phone. He told me $24 set up fee and $1 for the first month, so my total would be $25. When I arrived, the manager brought me to the unit and THEN told me about the mandatory insurance and "lock fee," which I still don't understand. I ended up paying well over double what the customer service rep quoted me over the phone. Honestly, I wouldn't have totally been against paying any necessary fees for the unit, but it REALLY bothers me to be lied to and misled. Use this company's service with caution, or better: find one that is more honest. Update: received a refund of the misc fees I was charged. Great! However, the manager is hardly ever in the office. I have made three trips here today (30 minutes each) and have seen a "return by" sign every time. Guess what! I have waited 15 minutes beyond the time noted on the sign, and still no manager. They don't answer the phone, either. I am downgrading my rating to 1 star. Worst experience I've had in the past several years.

Lavett is GREAT, PROFESSIONAL, COURTEOUS, GREAT CUS TONER SERVICE and a SENSE OF HUMOR. The prices are great, the place was clean, spaces were available and the service was prompt. I enjoyed my time there getting the space and will enjoy it whIle my stuff is stored. Could not ask for a better storage facility.

Secure access, easy to work with, but be aware of hidden costs with their specials

Lavett was a big help in finding me the right storage space.

Lisa was great!!! She did a wonderful job of getting me in my storage unit quickly. Storage unit was clean and ready for use:) ...Thx again.

Rented a unit at Billingsley Rd in Columbus, OH for the past 2 years and have been very satisfied with the facility. The current manager, Lavett. has been very professional and helpful as we are located not within the area of the facility. She has been very helpful with us during a very difficult time. The unit was actually for our son who has just passed away. We are extremely thankful for Lavett's help. Richard Monak

Lisa was very enjoyable to work with, she showed me several different units and helped me find the one that worked best for us. Great to work with.

Johnathan made it super easy to get the right unit I needed! Super easy and fast, I will recommend anyone that needs a nice clean storage facility here in the future!

Have been renting for almost 2 years. Although Lisa is nice, the district manager is a complete idiot. She cannot even clear out her voice mail so you can leave a message if you have an issue and all issues must go to her. I am not satisfied with the units and have had 3 since I have been here. They have this asbestos looking flaky stuff on the ceiling that falls off and gets all over your things. Some of my stuff has gotten wet as well. They also force you to buy their insurance when your homeowners will cover it and they also make you buy their over inflated locks. I will be moving out at the end of this month. I got a new unit at u-haul storage in Worthington. They don't force you to buy insurance, no contracts, the 2nd month is free, their rates are cheaper, guaranteed lock in rates (unlike here where they routinely raise your rate with no notification), unbelievable friendly customer service, on-site rental trucks and their units are 100 times cleaner. They are not open at the top like these public storage units are where mice can bounce from one unit to another (i found mice droppings on one of my boxes) and they don't have that flaky asbestos looking stuff on the ceiling. In addition, they actually have enclosed vermin traps not open bait like these units have where the mice end up dead in your belongings. They get a lot of positive reviews here because they ask you at the time of rental to go online and review them as I did and am sure everyone else on here did as well. I would recommend, if you unfortunately do rent from them, to hold off on your reviews for a while. I bet you will feel differently. I am telling you, go to u-haul storage I guarantee you that you will notice a huge improvement in customer service, cleanliness, price, etc..

Lisa has been a great help, and answered all of my questions! Thank you!

Lisa and Anne were very helpful, taking the time to show me the property and fully explaining the rental terms. Great people and convenient location!

I was helped by both Lisa and Jonathan at this north Columbus, Ohio location and the experience was excellent. I actually plan to rent a second unit tomorrow. Your staff is very professional and know the property very well.

Very helpful! Lisa is GREAT! On her game!

Lisa took VERY good care of everything!

Tara and Lisa were wonderful and helpful. I had the best experience with Tara and Lisa at your facility I believe they are good assets to ur company. Thank so much.

Lisa was absolutely the best to deal with Professional, prompt and quick. I really appreciate the fast service. Thank you Lisa!

Lisa was friendly, well-versed, and accommodating during the rental process...Weel Done!

These guys are top notch. Lisa is always looking out for you.

Paul was extremely helpful in getting my auto payment reversed and only charging the pro rate when I closed out my unit. I really appreciated the fact that he helped me on this matter.

Price was great & property manager was very nice.

Lisa was extremely helpful and friendly. Very easy process and would recommend looking here first for a storage unit!

Alisha was very friendly, positive, and smiling. She works fast to get paperwork done and didn't seem to min that I had a lot of questions. Public storage did well by hiring her. By the way, I've always liked the cleanliness of PS units.

We moved our stuff in without any problems or hassles. Lisa made everything quick, informative, and easy. Definitely recommended

Just rented my first storage locker with Public Storage. Lisa was great! We were both in a hurry, but she took the time to explain everything I needed to know. I would recommend this place to everyone!

Five Stars! I worked with Lisa in regards to renting a unit. She was super helpful, very informational and easy to talk to. Not pushy at all! Very knowledgeable! Another Customer stopped by when I was there to tell her he was VERY GLAD that she was back. Great Customer Service, Great Location!

Lisa provided great assistance. Would highly recommend Public Storage to anyone. Fast friendly service. Locks included and seemingly very secure.

This is my 2nd time to rent here. I just dropped off a vehicle for storage. I worked with Lisa who was professional, friendly and efficient. The trifecta in customer service. Well done Lisa and Public Storage!

Ron was very friendly and helpful! Great storage facility!

I just had my first experience with this location and Ron was exceptionally helpful. He walked me to through the units that I was interested in and ran me through the best options for the best value. I'm very satisfied with my decision to store my stuff here.

very easy to deal with and they found me a bigger unit than I was looking for but for less money.

Ron was very professional and helpful. Public Storage will always have my business

After shopping a couple different storage units I decided to go with Public Storage (for pricing reasons). I'm glad that I did because the service was great. Not only did Lisa provide great service but we were in a pinch with having to move a whole house in 4 days and she helped us be able to move stuff after 9pm. That was very helpful! I had a question today and called at 1pm, no one answered but she promptly called back with the answers I needed. Pleasantly surprised by the service since it was the cheapest that I had found.

Never rented storage before and Lisa did a great job explaining everything and helping me choose the most economical solution for my needs. She was knowledgeable and prepared. Using this space will be a great help to us abide will always check with Public Storage first!

Was in a pinch, having suddenly acquired more "stuff" from my late mother's last apartment than my small house could take in. Needed a place to store it quickly. Lisa at this location helped us quickly, clearly and cheerfully to lease the unit that fit our needs. The facility appears clean and secure, and Lisa is a gem. We were lucky to make this choice, and luckier still to have someone like her to sign us up.

Lisa is awesome! Very good at her job and very professional with a great sense of humor! =)

Great experience, the employees Lisa and Ron were incredibly helpful.

My brother and I, Howard Burke, are really impressed with the service that Ron and Lisa provided. They moved quickly on short notice to help us solve a problem. We highly recommend them.

Lisa was very friendly, informative and efficient.

A very friendly experience!! Lisa was awesome! She explained everything so well I had no questions at the end!! So glad I chose public storage!!

Lisa was very friendly and took time to answer all my questions. I would choose Public Storage if I ever need to rent space.

Very nice people working there Ron and Lisa were very helpful

Lisa has been extremely helpful in the transition to a new storage rental.

I've been a customer for years- never any issues. In fact, Lisa the Property Manager wiggled under the door of my storage unit when a box prevented it from opening- talk about great customer service!

consistently great service -as well as entertaining! Lisa went above and beyond to help our church find a suitable storage location for our church van and trailer. I'm sure Lisa will be able to help us with any ongoing needs we may have.

Forest was great, he even had the dimensions of the boxes he had in stock! Public Storage had all the packing supplies I needed to ship my items safely to their destination! I would highly recommend to anyone who needs to store or just needs some packing supplies.

Excellent location with easy access to and from Billingsley Road. Lisa was friendly, professional and very easy to work with. Monthly pricing was among the best compared to nearby competitors and had access to my storage space in less than an hour of my appointment time. Snow removal was very satisfactory, security is very good, and I am a very happy customer. Highly recommend this storage facility for your storage needs!

Great lady

everything was so good, thanks lisa

Excellent experience, Lisa was very attentive and most helpful.

Pleasant and efficient service

Lisa was extremely polite and very thorough.

Great service..Lisa is awsome!! Great facility,price is right.

Lisa has been so helpful. I had to upgrade my unit to a bigger one at the last minute while a truck waited to move my things in. Lisa did the upgrade fast and was so helpful to me. She was great at this service. I would recommend her and this location to everyone.

Lisa was very prompt and helpful. I had a great experience!

Lisa wonderful and helpful thank you

Lisa was completely helpful and informative. Made process simple. Thanks!

Lisa Sattler was fantastic and helpful. Lovely to work with. Storage unit was exactly what I needed. I've rented here before and probably will again.

Lisa was professional and efficient. Very pleasant to work with

Very easy to set up

Lisa is amazing, very helpful.

Place is nice. Lisa was awesome!!! Thank you

LISA is awesome!! :-)

Great service by Lisa!

Great service from lisa

This place is great. Lisa is very helpful and accommodating. Thanks!!

Everything was great and quick! Thanks Lisa!

Two words -- customer service! I've had a unit here for about a year, and I've had nothing but great customer service. Perfect example today -- had to get an issue with my unit taken care of, walked into the office at 4:59 PM (they close at 5). The person working there, Lisa, just smiled and said "come on in! I haven't clocked out yet." She stayed late to make sure I was all set. I'm sure any other employee at any other storage site would have already locked the doors and avoided making eye contact. Thanks, Lisa!

Lisa was great very helpful

Lisa is terrific

Lisa is the best!!!! Property was very clean!!

Awesome! Lisa was a great help!!!!! Will def recommend to friends(:

Lisa is very thorough. Just signed up so no update on the unit

Great every time I come. Friendly and helpful

Thanks guys to make it easy to make reservation and to rent a storage .. Ask for Lisa shell hook u up.

Miss was great to work with.

Lisa was very helpful! Quick and friendly. Very easy!

Lisa did a great job very helpful and informative.

Ok, I'm revising my initial star rating...I was thinking of Lisa when I initially gave this place a five start rating. While Lisa's service has been five star quality, the facility itself is not. Let's start with the good: Lisa is great. She helped me with a broken door issue today and with a frozen lock this winter. The unit itself isn't great; it's old (likely the reason for the door issues) and the insulation is falling apart and is all over my stuff -and-there was a leak this winter that left some of my stuff wet, but Lisa has always been very helpful! I was moving from thousands of miles away when I had to commit to this unit. I needed a unit that was 18 wheeler accessible and this was that. The insulation has always been falling apart and I've had subsequent leaking and door issues. It gets the job done and I'm thankful for how helpful Lisa is...without Lisa this would likely be getting two stars.

The people were very helpful and courteous. They took me through the process very patiently and answered all my questions satisfactorily.

Online ordering was a breeze and saved me money. Lisa, the manager, was able to answer all my questions and make moving in simple.

I rented this unit a few months ago. Lisa was wonderful. She made the process so easy. The property is clean and well maintained. Paying the bill is so easy. I would definitely recommend this property to my friends and family. Ask for Lisa!

Went to the storage location needing a place to store my stuff why downsizing my home. I had absolutely no idea what I was doing. I went into the location and Stacey M. help me get the space I needed quickly, while getting me signed up for automatic billing so it would be one less thing to worry about. I was extremely happy with the service and level of professional attention I received. I was very satisfied with my experience!