Public Storage Self-Storage Units at 2655 Billingsley Rd, Columbus, OH

I had some questions about my online reservation so I came into the office. Margie was great! She was so kind in answering my questions and helping me figure out my reservation. I appreciate it and will definitely be back when I move out this summer! Most storage places are a little on the scary side but she made the experience warm and friendly.

I’d give negative 5 stars if I could for this place in Billingsly Road. The gate was always broken and stood open. My truck had a hole tapped into the gas tank and stole whole tank of fuel. The catalytic converter was cut off and all they said was “we’re not responsible. Worst place ever to store equipment. Public Storage is NOT a safe place to store anything! They do not deserve your business.

Margie was very nice and polite. She answered all the questions we had. It was clean in the office and the unit. Do recommend!

I'm new to Public Storage. Margie was very helpful and answered all my questions. It was a good experience. Thanks Margie!

Margie best customer service!!

The person at the location was very polite, nice and knowledgeable. It showed that she has worked for the company over 20 years. Once the paperwork was done, it was very smooth sailing.

Easy in and out. Well managed.

Great experience. On site management is very friendly and helpful. Clean storage.

Price is good but that’s about it. Never had a storage unit with no on site staff and limited hours to enter. You need a gate code to exit and if you stay past 9 pm apparently you’re trapped inside until morning lol although I’ve seen people in there past 9 pm. A bunch of units look like they were burnt down . Just moved in 2 days ago moving out next month

Good place to store stuff

Margie is awesome. She give excellent customer service and is always very polite. Margie can answer any question you ask of her. She is such a asset to Publuc Storage. As a matter of fact I am still renting with Public Storage because of Margie's great customer service.

Such an easy process. Manager of our location was fantastic! Thank you for the help

Ladies here are wonderful

Great customer service helped me get what I was looking for and did it with a positive attitude!

Margie was so helpful she went above and beyond to find us another space close by which met all our needs.

Margie was very nice and helpful and answered all my questions.

To those of you who are considering renting a space from Public Storage, be aware that the price of your unit over time is not what you may think. Be prepared for frequent and substantial price increases. I rented a 10’x25’ space at the Billingsley Road location in 2020 that doubled in price over the next four years — ultimately I was paying $454.68 for that space. I moved out last month. That size space is being advertised at $155/mo (discounted) from $194/mo, leading you to believe $194 is the full price. No, it isn’t. I had been paying over $400/mo for quite some time and just got sick of being gouged. FYI, apartment rents in this area range from approximately $1.50/mo to $2.00/mo per square foot — my storage space ultimately cost $1.82/mo per square foot. To illustrate how outrageous that is, at that price a 1200 square foot residential apartment would cost $2184/mo. The space itself was in poor condition. The interior walls are corrugated metal that don’t go all the way to the roof. The top of the walls are open to your neighbors’ spaces. The sprayed on insulation on the ceiling was constantly falling off and covering our stuff in layers of dirt, dust, and chunks of cellulose insulation. I will say that the grounds outside the units was kept clean, and they are about to seal the asphalt. My move out last month was complicated by a fire around June 28/29 at this facility that appeared to consume several spaces in one of the buildings near mine. According to the staff, the Fire Department ordered the site closed for an inspection, which interrupted our move-out, forcing me to rent a moving van for an additional day (& expense) we hadn’t planned. Ok, stuff happens — however access was closed early on June 29 through the morning of June 30. By the time we verified we could access the property and made last minute arrangements for a rental van, we finished our move by around 6:30pm on (Sunday) the 30th. The date is important because the rent cycle begins on the 1st of the month. I cleaned my space, removed my lock, and had previously notified them of our move-out. Despite following Public Storage’s procedure for moving out I received an email from Public Storage attempting to bill me an additional $439 payable that day, July 1st. Why that specific amount I don’t know. This forced me to drop everything and go back to the facility to straighten it out. Despite assurances from the staff that the restricted access from the fire would not cause a problem for those of us moving out, they still tried to charge me for what I assumed was meant to be rent for July. Fortunately, an employee in the office straightened it out and the charge was removed. We rented that space under the duress of the Covid pandemic in 2020. Normally I would just move on from this sort of thing without saying much, but I felt compelled to share my experience so that those of you who are choosing a storage space go into it with open eyes. Hopefully you’ll be prepared for the reality of it, otherwise know that you will likely be paying much more than the advertised price in short order for a space that isn’t worth it.

All three times I've had to either get a new unit or transfer my current one, Margie has been the one to help me and she's always given excellent service to me! Quick, friendly, helpful, and explains everything nice and clear!

The staff is super fast, friendly and accommodating with my needs. Margie is always so helpful and flexible! Thank you so much!

Margie was phenomenal help today. She went above and beyond.

Margie is super great !

Marg and in charge. 💯

Margie and Ben gave great customer service in a timely fashion

Margie and Ben were very helpful and kind in a stressful situation. Highly recommend for all your storage needs!

Easy to deal with, clean facility. Would rent again.

Ben, Margie, and Kim are wonderful and would highly recommend!!

After a pretty stressful day of moving, Kim was a beacon of light who never refused or made me feel rushed even though I showed up minutes after they closed! Thank you!

Margie at the Billingsley Road location is fantastic! She answered all of my questions promptly, and made my storage rental experience a flawless experience!

Kim needs a raise. Yesterday.

Nice storage location, friendly service, clean.

Great convenient service. Very nice clean polite service as well!! Thank You Margie for your service!!

Very professional and accommodating with my busy schedule

Awesome AAA+

Awesome job with awesome customer

Great management to work with!!! Always coming back

I'm giving this review a 1, only because I can't rate it in negative numbers. I wish I could. Where to start, the rent. Started out at around $130 a month for a 10x15 unit. Over the years they never failed to raise the rent and not by a few dollars but by jumps and leaps. Back in October it increased $34.40, six months later in April it increased another $68.80, these increases come without any notice. My new cost was $395.85. keep in mind, it was not climate controlled. Now the condition of the unit... The ceiling beams are all rusted and the ceiling insulation is falling down all over my property. Both these make it clear, there's moisture. Another indication is the clothing items being moldy. Lastly, while going through the boxes there was evidence of mice or other small rodents. Bottom line, I would never recommend this storage facility to anyone. In my opinion, this facility is the slum of all storage facilities.

Very helpful

I started the process online and almost immediately was contacted by Margie who was so incredibly helpful and thorough. The units are spacious, clean, and the facility in general is very well maintained. Highly recommend!

Great facility, great people! Margie has been very eager to help.

Margie was phenomenal patient and very, very professional.

Very easy process to get started. The app is awesome and easy to navigate.

This is my first time ever having a storage unit and Margie made so absolutely simple, quick and easy. Answered all my questions over the phone, Public Storage Billingsley Rd is so clean and secure I couldn’t be happier. Thanks so much Margie, I really appreciate it.

Very helpful and friendly

Excellent service!

Margie went over and beyond to help me when I stopped in an personally ask for assistance with renting a second unit. I needed to combine the smaller storage space with a larger unit to handle my extra items from a move. I was having a difficult time accomplishing this on the online website. Thanks to her patience and customer support, we were successful. Thanks Margie!

Magoe Great service I have always been well looked after.

Margie was excellent at helping me pick the perfect unit. She keeps the place very clean and goes above and beyond for her customers.

Great people

The lady is very helpful here and made my move very easy

The facility is very nice and secure, I do think its dumb to have to put your code in to leave, though. Its just clumbsy is all. Like anywhere, people are who make things work well or not well. Margie the manager is a solid plus for this place. Super nice, helpful, knows pricing, answers the phon OR calls you back, doesn’t bullsh&t you, and I appreciated all of that.

Super easy to deal with. Very helpful staff! I will use again.

Outstanding service and very helpful with questions. Process was painless. Margie went out of her way to make sure we were taken care of!!

My experience at Public Storage Billingsley Rd location has been challenging living in Guernsey Cty, while my precious items were in Columbus. The manager, Margie, worked with me after renting for six years to downsize my space with what I've left behind after cherry picking items all these years with great cooperation in setting me up with a smaller and cheaper space. Thanks again and Happy New Year Margie!

The manager was very polite and informative. She was able to guide me to the right size unit that would fit my families needs. Thanks Mrs. Margie

Kim was a great help. Answered all my questions, very knowledgeable.

2nd time renting here. Smooth process, clean units, and the lady up front is nice and helpful.

Margie has excellent customer service I highly recommend this location

Margie was very caring and understanding in letting me vacate my deceased son’s unit.

Very helpful. Quick and painless

We loved how easy it was ro rent a storage unit. The size we needed was available and the process was easy and seamless! Thank you!

very easy move in procedures and Margie was an amazing help

Very helpful employees and really smooth process.

Very clean facility,Margie was very helpful with my move in,and great location right off the freeway,,professional 💯☺️

Great customer service

Safe place to store! Margie was very professional and helpful!

Great location and customer service was terrific. Margie was always gracious, kind and super helpful. Thank you.

Purchased the unit online which was VERY user friendly. Margie then was extremely helpful when I arrived being present and walking me through all questions I had regarding the unit, additional products and hours of operation. 5 stars!

Miss Connie and Eva are the best! Thank y’all, ladies! PEACE!

I just rented 3 large units here as my wife and just moved back to the area and have to downsize 2 large houses into 1 smaller house. It was easy to get everything loaded off the truck. Margie was very helpful with my questions and getting us in and out. I also really like the cylinder locks they provide--seem more secure than the padlocks I have used in the past.

I rented a parking space from Public Storage recently. Margie at the front desk was super helpful and kind. She Even got me to a lower rate than I expected. Love the location and am looking to probably add on a storage unit in the near future. Great customer service and looking forward to doing more business in the future!

Timely an effective assistance from Margie. Thank you.

Amazing customer service. HIGHLY RECOMMEND!

Website was a little touchy in that your order won't save if you are idle to long. However simple process true to price gate access app is very cool. Fairly easy process nice dry area to keep stuff in. Exactly what I needed for my storage needs. Friendly helpful staff as well.

I moved to this location because Extra Space raised their monthly rent constantly - equating in a jump from $131 to $253 in just over 3 years time. Insane. This place was very reasonable at $141, but of course, it's been about 6 months so they decided to increase rent by $60 a month. You gotta be kidding me. I've been a landlord of many properties for many years and rates never jump up that much so quickly. Corporate greed will continue destroying this country. The 2nd star is because the 1 or 2 employees I've dealt with have been really nice. It's not their fault the company makes these decisions.

Margie is amazing! She made my transition from one storage facility to another extremely easy and stress free. She was very helpful, kind, knowledgeable and helped me get a good deal. I'm definitely happy there!

Alex assisted me with 5 star rating :)

This location is great easy in and out convenient to all major roads. From set up to getting the unit booked all questions answered Margie was great. She helped me with the right size unit. She is a great asset to any small business. Thanks 5 stars!!

My boyfriend and I were having such a stressful time finding a unit with enough space to back a tow truck up to. With Margie’s help and patience she eliminated the stress, showed us nothing but patience, and at the end of our phone call she answered all of our questions and made sure that we was completely satisfied. Thank you so much Margie.

Margie was very joyous and provided excellent service!!!

Margie was very helpful and kind to us! The garage was clean and her service was clear and efficient.

I worked with Margie and wow what a professional! Very knowledgeable and very helpful. What a true asset to the company. I 100% recommend working with her at this location. Thank you for all you help Margie.

This Public Storage was awesome. I parked my RV there. They provided a professional and courteous service. The facility was clean, safe, and affordable.

Margie was amazing, she made the experience stress free and made sure I got the best price possible and I was able to get an awesome space with more room than expected. I highly recommend this location for anyone looking for a storage unit in northwest Columbus.

Margie at the front desk was super helpful! She helped me put on my lock and came down to make sure I found my unit okay. Great customer service! :)

Keigan was great at check out. Used the unit for 5 years with no hassles.

Just Moved into the Public Storage facility on Smokey Row and am impressed with their knowledge, great customer service and the facility is super clean! Talked to Margie at the Billingsley office today regarding my account & she helped explain everything. Super happy with them so far!!

Margie made the transition from a larger space to a smaller space super easy. She was very willing to help and the space was ready to occupy when promised. She also made sure I was refunded the cost of a new lock since I already had one that I was using.

Keigan Was very friendly and helpful. I would recommend public storage ethanol turn it to to anyone who needs a place to store their personal items.

Margie had a good attitude and was helpful to me, while helping me through what I perceived as an over charge.

Margie was great to get us settled into our unit! This place is easy access from OSU and offer automatic payment options for convenience!

Margie makes it easy to sign up and get out when you need to. Much simpler than many storage facilities.

Just rented from these people. Manager is a great person! Easy in & out….Thanks!

Margie was very friendly. I was closing out a unit and she made the process very simple and stress free

Margie was always very helpful and her public storage area was pristine’

I worked with Margie and she was so helpful and friendly! She honestly made my experience with public storage so easy and wonderful! If she is not already a manager then she needs to be one. And she absolutely needs a raise. This is an employee that y’all need to keep forever!

Margie was awesome and a big help!

The lady was MEAN AS A SNAKE!

Margie was so friendly and helpful. It was a pleasure to work with her.

Great service, location and competitive rates! Would recommend to anyone looking for storage in the area.

Very polite and helpful, Margie and the rest of the staff have been great. I would definitely refer Public Storage Billingsley, convenient and professional

Great customer service and very polite. Margie was fantastic and knowledgeable

Margie is so nice and respectful! She is a great employee. Will come again!! Thanks

Suanna was so kind and helpful! I appreciate all of her help today. Moving sucks and she gracefully helped us get into the storage unit and go through all of the paperwork online. She helped me with the app as well! She was amazing!! Thanks girl! 😊

Margie was awesome!! She was so helpful and knowledgeable. She made our experience quick and stress-free for our quick move.

Margie made this an easy experience for us. She helped willingly and professionally. I had ended up reserving 3 different lockers by mistake and she straighten all that out and got us moved in without a hitch. We are very happy with our experience and the storage unit. We moved from a different company and got more space with less cost! WooHoo!!

Margie was kind and super helpful in getting us set up with our unit. She was sure to be very detailed while explaining our lease and helped us become acquainted after receiving our locks. I would definitely recommend the service at this location!

Margie is great to work with and always helping me with anything I need. I would highly recommended anyone needing storage to go see her!0