Public Storage Self-Storage Units at 2655 Billingsley Rd, Columbus, OH

Margie was very nice and helpful and answered all my questions.

To those of you who are considering renting a space from Public Storage, be aware that the price of your unit over time is not what you may think. Be prepared for frequent and substantial price increases. I rented a 10’x25’ space at the Billingsley Road location in 2020 that doubled in price over the next four years — ultimately I was paying $454.68 for that space. I moved out last month. That size space is being advertised at $155/mo (discounted) from $194/mo, leading you to believe $194 is the full price. No, it isn’t. I had been paying over $400/mo for quite some time and just got sick of being gouged. FYI, apartment rents in this area range from approximately $1.50/mo to $2.00/mo per square foot — my storage space ultimately cost $1.82/mo per square foot. To illustrate how outrageous that is, at that price a 1200 square foot residential apartment would cost $2184/mo. The space itself was in poor condition. The interior walls are corrugated metal that don’t go all the way to the roof. The top of the walls are open to your neighbors’ spaces. The sprayed on insulation on the ceiling was constantly falling off and covering our stuff in layers of dirt, dust, and chunks of cellulose insulation. I will say that the grounds outside the units was kept clean, and they are about to seal the asphalt. My move out last month was complicated by a fire around June 28/29 at this facility that appeared to consume several spaces in one of the buildings near mine. According to the staff, the Fire Department ordered the site closed for an inspection, which interrupted our move-out, forcing me to rent a moving van for an additional day (& expense) we hadn’t planned. Ok, stuff happens — however access was closed early on June 29 through the morning of June 30. By the time we verified we could access the property and made last minute arrangements for a rental van, we finished our move by around 6:30pm on (Sunday) the 30th. The date is important because the rent cycle begins on the 1st of the month. I cleaned my space, removed my lock, and had previously notified them of our move-out. Despite following Public Storage’s procedure for moving out I received an email from Public Storage attempting to bill me an additional $439 payable that day, July 1st. Why that specific amount I don’t know. This forced me to drop everything and go back to the facility to straighten it out. Despite assurances from the staff that the restricted access from the fire would not cause a problem for those of us moving out, they still tried to charge me for what I assumed was meant to be rent for July. Fortunately, an employee in the office straightened it out and the charge was removed. We rented that space under the duress of the Covid pandemic in 2020. Normally I would just move on from this sort of thing without saying much, but I felt compelled to share my experience so that those of you who are choosing a storage space go into it with open eyes. Hopefully you’ll be prepared for the reality of it, otherwise know that you will likely be paying much more than the advertised price in short order for a space that isn’t worth it.

All three times I've had to either get a new unit or transfer my current one, Margie has been the one to help me and she's always given excellent service to me! Quick, friendly, helpful, and explains everything nice and clear!

The staff is super fast, friendly and accommodating with my needs. Margie is always so helpful and flexible! Thank you so much!

Margie was phenomenal help today. She went above and beyond.

Margie is super great !

Marg and in charge. 💯

Margie and Ben gave great customer service in a timely fashion

Margie and Ben were very helpful and kind in a stressful situation. Highly recommend for all your storage needs!

Easy to deal with, clean facility. Would rent again.

Ben, Margie, and Kim are wonderful and would highly recommend!!

After a pretty stressful day of moving, Kim was a beacon of light who never refused or made me feel rushed even though I showed up minutes after they closed! Thank you!

Margie at the Billingsley Road location is fantastic! She answered all of my questions promptly, and made my storage rental experience a flawless experience!

Kim needs a raise. Yesterday.

Nice storage location, friendly service, clean.

Great convenient service. Very nice clean polite service as well!! Thank You Margie for your service!!

Very professional and accommodating with my busy schedule

Awesome AAA+

Awesome job with awesome customer

Great management to work with!!! Always coming back

I'm giving this review a 1, only because I can't rate it in negative numbers. I wish I could. Where to start, the rent. Started out at around $130 a month for a 10x15 unit. Over the years they never failed to raise the rent and not by a few dollars but by jumps and leaps. Back in October it increased $34.40, six months later in April it increased another $68.80, these increases come without any notice. My new cost was $395.85. keep in mind, it was not climate controlled. Now the condition of the unit... The ceiling beams are all rusted and the ceiling insulation is falling down all over my property. Both these make it clear, there's moisture. Another indication is the clothing items being moldy. Lastly, while going through the boxes there was evidence of mice or other small rodents. Bottom line, I would never recommend this storage facility to anyone. In my opinion, this facility is the slum of all storage facilities.

Very helpful

I started the process online and almost immediately was contacted by Margie who was so incredibly helpful and thorough. The units are spacious, clean, and the facility in general is very well maintained. Highly recommend!

Great facility, great people! Margie has been very eager to help.

Margie was phenomenal patient and very, very professional.

Very easy process to get started. The app is awesome and easy to navigate.

This is my first time ever having a storage unit and Margie made so absolutely simple, quick and easy. Answered all my questions over the phone, Public Storage Billingsley Rd is so clean and secure I couldn’t be happier. Thanks so much Margie, I really appreciate it.

Very helpful and friendly

Excellent service!

Margie went over and beyond to help me when I stopped in an personally ask for assistance with renting a second unit. I needed to combine the smaller storage space with a larger unit to handle my extra items from a move. I was having a difficult time accomplishing this on the online website. Thanks to her patience and customer support, we were successful. Thanks Margie!

Magoe Great service I have always been well looked after.

Margie was excellent at helping me pick the perfect unit. She keeps the place very clean and goes above and beyond for her customers.

Great people

The lady is very helpful here and made my move very easy

The facility is very nice and secure, I do think its dumb to have to put your code in to leave, though. Its just clumbsy is all. Like anywhere, people are who make things work well or not well. Margie the manager is a solid plus for this place. Super nice, helpful, knows pricing, answers the phon OR calls you back, doesn’t bullsh&t you, and I appreciated all of that.

Super easy to deal with. Very helpful staff! I will use again.

Outstanding service and very helpful with questions. Process was painless. Margie went out of her way to make sure we were taken care of!!

My experience at Public Storage Billingsley Rd location has been challenging living in Guernsey Cty, while my precious items were in Columbus. The manager, Margie, worked with me after renting for six years to downsize my space with what I've left behind after cherry picking items all these years with great cooperation in setting me up with a smaller and cheaper space. Thanks again and Happy New Year Margie!

The manager was very polite and informative. She was able to guide me to the right size unit that would fit my families needs. Thanks Mrs. Margie

Kim was a great help. Answered all my questions, very knowledgeable.

2nd time renting here. Smooth process, clean units, and the lady up front is nice and helpful.

Margie has excellent customer service I highly recommend this location

Margie was very caring and understanding in letting me vacate my deceased son’s unit.

Very helpful. Quick and painless

We loved how easy it was ro rent a storage unit. The size we needed was available and the process was easy and seamless! Thank you!

very easy move in procedures and Margie was an amazing help