Public Storage Self-Storage Units at 2900 Disney St, Cincinnati, OH

I'm extremely dissatisfied with my experience at 2900 Disney St. The property manager, Courtney, consistently displays unprofessional behavior. She's often rude, intimidating, and creates a hostile environment for both customers and employees. Her attendance is irregular, and she seems to work at her own discretion. The property itself is frequently dirty, and basic amenities like the bathrooms are often inaccessible due to being locked or cleaned at random times, even during business hours. Courtney has also been known to lock the gate during business hours, preventing customers from entering the facility. When issues are reported, customer service is unhelpful, directing complaints back to Courtney, who refuses to engage in discussions. Since the arrival of District Manager Karen Gnessin Otter, Courtney's behavior has escalated. Karen's lack of communication and refusal to address issues has left customers feeling ignored and frustrated. As a renter, I strongly advise others to exercise caution when dealing with this location.

Public Storage is a top Storage place 👌

Just want to inform Courtney should NOT be working for Public Storage at all. She does NOT know how to take care of customers and she never takes accountability for her actions.

The lady in the office (Courtney aka manager), is very rude and extremely unprofessional. So I went in today to say that I lost my keys and I needed the current lock cut. She got out a waiver and had me sign it, but then proceeded to grab my new lock and said I could not be there when the lock is cut and that she would put on the new lock once the old is cut off. I was like hold up I would like to be there when the lock is cut off and I will then put on the lock. This just sounds fishy to me and I am not letting it happen with my unit PERIOD!

I recently had the pleasure of visiting 2900 Disney Street in Cincinnati, and I can confidently say it was an outstanding experience! From the moment I arrived, I was impressed by how well-maintained the property is. The landscaping is immaculate, and the overall atmosphere is welcoming and vibrant, making it a delightful place to spend time. What truly made my visit exceptional, however, was the interaction I had with Cortney, the store manager. Cortney is an absolute gem! Her warm demeanor and genuine passion for her work shine through in every interaction. She went above and beyond to ensure that I had everything I needed, answering all my questions with a smile and providing helpful recommendations. It’s clear that she cares deeply about both the store and its customers, creating a positive and inviting environment. If you’re in the area, I highly recommend stopping by 2900 Disney Street. The combination of a beautifully maintained property and the exceptional service from Cortney makes it a must-visit destination.

Cortney showed my a few units and answered all my questions.

Louise was very polite and helpful. Definitely very professional

I have high’s and low’s of this place, but the customer service I receive from Sara makes this part of the process easy. She’s understanding, courteous, and polite. Great job Sara!! We need more ppl like you in this world!

Courtney is so wonderful and helpful! She showed me two units and was patient with me while I learned my way around the location. I am a returning customer because of her. Thank you C!

Cortney was very helpful

Cortney was very helpful and was very customer service oriented.

The property manager Courtney is the worst I ever had to deal with she has no customer service skills she talks to customers like they not the ones paying this high rent that helps keep her job I'm finding some where else as long as she's still there she is bad business

Well maintained storage unit.

Helpful and nice!

Courtney was professional and courteous. She is a great employee! Cudos!

They don't communicate well when trying to see a storage unit They try to give you an appointment that they set up give people a appointment that's available to the customers

Cortney lowered my rent for me. She is always helpful

If I could give 0 stars I would. Rented a unit at like $40 a month and then they randomly upped it to $120 a month and now I owe $400 after moving across the country and trying to get them to close my account. Customer Service does not care to help in any way and they will not have any sympathy for you either.

Be careful storing here. The manager likes to pick favorites and only help those customer. They are hardly ever here. The other day we came to our unit and the doors didn’t work, the place was trashed and there is a giant hole in the fence. The manager, Cortney, will not allow you to speak to any kind of management and will bully you until you tell her the issue. I’d avoid Public Storage all together but this location was supposed to be in a good area.

Never can get in touch with anyone about my unit when I call. You can call 50 times over and over and literally no one will answer. Also late fees are just ridiculous. I’ve had my items in a unit there since june due to moving and they’ve raised the rent $50 which is quite ridiculous. Go else where. Customer service here is really bad.

Cortney did a great job for me an my family today⚠️

Very clean and sade

Do. Not. Use. This. Location. Management is RARELY in the office because they don’t hire employees, just stick the manager with everything. Yeah so good luck with that! “They have many other responsibilities…” better make an appointment with management today for tomorrow if you need something today! Remember- no same day appointments!!!!! There are never carts available to move things in and out of your unit- so make sure you bring your own! (Staff told me this month 2- that I should “bring my own” although part of the advertising says they provide them for their customers. The elevator there breaks. Good luck! Once it breaks, it’s going to be a while before that sucker is fixed. Hope you’re not in the 3rd floor hauling heavy items down 3 flights of stairs like I did all summer! I hope you like trash! It’s everywhere! No garbage cans on site- so the floor is your dumpster. Apparently. No one cleans it up until it’s an eyesore. Looks like raccoons get in or something sometimes. Best spot in town if you love the rudest customer service experience you can find! They who will not and can not listen to you when you talk! Oh! Don’t forget about the multiple 20$ late fees you’ll accrue over a 2 week time period if you’re late with rent. Don’t even think about trying to use actual cash to pay either, or you will most likely be forced to pay extra late fees on your unit because the office is never open for kiosk access. If you hate having your calls returned, love being provided lip service, and are looking for the most difficult to use frustrating storage unit of your lifetime - look no further. You have arrived. So… Rent at your own risk. The move- in special, pay 1$ for the first month- well I found out the hard way- it just wasn’t worth it folks. Sounds good, but in the long run, save yourself a headache and go to a customer service conscious storage facility. If I had only known…. So that’s why I have committed to leaving this review. May you not be screwed over as I was. I repeat. Do. Not. Use. This. Location. Courtney is the only decent part of this entire place— I wish she would leave there and get a job somewhere else. The company and the way they run their locations makes her look bad.

So for a 5x10 @ $200+ a month they keep raising the price but can’t afford carts to place items or remove items from their indoor units. A bit ridiculous. They let people keep the carts in their units, totally mismanaged. Think of it this way - if there is never a cart and you finally come by one - why not keep it so you don’t have to find one next time you need one. This is a facility created issue. Avoid this place, find somewhere locally owned.

Harris and Cortney were able to get a fee waived for me. They are very nice

Cortney was very helpful and answered all my questions

Cortney showed me 2 unit sizes and was very helpful

Great peuple to deal with honest peuple

Cortney was very helpful and got my rent lowered for me

Cortney helped answer all my questions

The staff of this facility were very accommodating and did everything they could to help me out. Dawny and Marquila helped me with every one of my questions. The business is kept clean and functional...I would highly recommend this storage facility!

Cortney was so helpful and informative

On Friday May 31st I went to storage @115pm & had an encounter with an office worker-a young sarcastic, rude, immature, DISRESPECTFUL caucasian girl. She said her lunch was over @130pm-which I patiently waited. I talked to her @135pm to get a lock off which should of been REMOVED on March 27th when payment was taken. I had to wait around till 240pm for the lock to be removed. By then my patience was about gone. I have NEVER experienced this behavior from any other worker before. Sending complaints to corporate also. This type of employee makes for us ending business. She should be FIRED!

The front desk staff are nice, but management is lousy. Whenever I've needed to talk to someone at the front desk, they've been happy to resolve my questions. But this place is managed pretty poorly: the bathrooms are often out of order or out of soap/paper towels; there are only 1 or 2 carts most times that I visit, meaning that if there's even 1 other person, I may not have a cart available; and prices increase without warning over time. I wouldn't recommend using this location or Public Storage in general.

RENTER BEWARE: Your rent will increase significantly over time. My unit started at $100 and within a year has increased 80%. This is a classic bait and switch to get your business and to trap you with the inconvenience of having to move your stuff. Avoid Public Storages so you don't get trapped by their scammy business practices.

Excelente trato

Very nice clean new facility. Love the get in and out feature from my phone.

Horrible customer service. I came to gain access to my storage unit and the companies cleaning machine was blocking the way. Employee said I would have to wait because they were busy emptying a garbage can. (4/15/2024 @12:25 pm) I run my own business and time is money. Needing get to my unit to get material and can't because I'm inconveniencing an employee is unacceptable! 15 minutes and she still has not moved and I cannot get to my unit on the other side of the building. Only one entrance and rent goes up exponentially. Intro rate $263 per month, 2 years later $453 per month.

Cortney was very nice, works very fast, and is very good with communication concerning all of my needs

Cortney is GREAT

This storage is very nice,but the girl on duty when I visited on Friday was very rude, she needs some customer service lessons

Cortney was a great help

I highly recommend this location to store your personals. The units are very clean, up to date and the staff are very helpful. Something happened with my access code and the ladies assisted me quickly.

Cortney was great helping me by explaining my bill

Management was very helpful

Marquila and Courtney was awesome help when I came into the store thank you guys

The gentleman I completed my paperwork with at 2900 Disney Street was very efficient and courteous (he even laughed at my jokes). I've since needed to cancel the contract and move out and Courtney was extremely pleasant, polite and helpful. When I went there were ample carts, the aisles were well lit and clean. The storage room was immaculate when I got the unit and the facility has a wonderful drive through covered and enclosed area to unload and load boxes from your car while being protected from the rain. Exemplary - no complaints. I will rent from then again if needed!!!

Rented 3 parking spots here

Great customer service, the ladies up front Courtney & Que were very nice and respectful. Also helped me out trem

They do checks to make sure all units are locked up. Never had any problems.

I moved furniture out of my Airbnb property in Cincinnati back in April 2023. I moved this furniture into a Public storage unit at 2900 Disney Street, Cincinnati. After a few months, I sold as much of the furniture as possible and asked the front office to shut down the unit in late September. I also filed a move-out request online on the 16th. An employee at the location called to confirm that I had left the unit unlocked, I told her I did and asked if they could empty whatever was left (as I live out of state) and how much it would cost. She called back later that day and told me it would cost about $70 and I gave her permission to proceed and shut down the unit. Days later, it had not been shut down. I had to call again repeatedly only to finally get someone on the phone later in early October after I had been charged the $100 monthly fee. I explained the situation and he said he could see the notes on his end (if I remember correctly). He said he would get it taken care of and take the $70 out of the $100 I was charged. I never heard from him again and obviously nothing was done. After that I couldn't get anyone on the phone so I decided to schedule a move-out online. I did that successfully on October 17th, 2023 for the second time. To my surprise, nothing was done again and I received a call later that month about the same thing. I again explained the whole situation and they said they would speak to someone at the office. This was the LAST TIME I was ever able to get anyone on the phone at that location. Its almost as if they would know I was the one calling and never answer again. Either that or customer service there is even worse than I thought. Take your pick. I called in to the corporate office and the lady on the phone said she could see the scheduled move-outs on her end and she would investigate. Nothing came of it, so I decided to take my payment information off the portal. My account was charged again in November. December comes around and of course, they attempt to charge me again, now sending emails and mail notices saying there is a lien on the unit. I really don't care as long as it doesn't affect me further, it doesn't go to collections or keep getting mail about a unit I've been trying to shut down for 3 months. There is no way it should be this hard to shut down a unit it took me a couple minutes to sign up for online. The most frustrating part is I live in Texas, not Ohio. That detail has made it even easier to be exploited in this manner. If I could give negative stars, I would really. UPDATE: Either this review or my BBB review must have been seen. My balance has been zeroed out and supposedly the unit will be closed down. Works for me!

I was assigned a storage unit and was told I was good to move in that night. Got to the unit and there was a lock on it already, which was a frustrating inconvenience. Requested refund to avoid anymore hassle and still haven’t received it going on a month later. Every time I call, which I’ve called numerous times, I get the run-around and am told some higher up will call me back within 24-48 hours, but I never receive the call. I work pretty hard for my money, it’s annoying when a business can’t follow through on what it is they are supposed to be providing. It’s sad.

The lighting in some of the isles does not work and looks like the roof is leaking in some areas and they don't have any push carts for the customer to use.

I just loved my experience here! Marquilla help me find a storage unit that would work for me and mom. My mom is moving out of her home and in with me. She has trouble letting go of things and would unfortunately like to visit the storage frequently. She assited us in getting spacethat would fit our needs.

If I could give zero stars I would. They have NO CARTS/DOLLIES ever. We’ve been told to “drag our stuff” by management.

Dave was very helpful!!!

Stop! Turn around walk away! I had a theft at my unit and after 13 phone calls to management I was finally emailed and informed that all of the security cameras are broken and have been for quite a long time (2.5 months) as of October 12th 2023 they do not work. I spoke to Alyssa who's at the top of the food chain at a regional level over here and she plainly told me that I should not expect the cameras to work simply because the location has them. She did attempt to derail the conversation and wanted to talk about all of the location and said "not all locations have cameras" this was her canned response each time I asked why I was not informed that the camera were not working at the time of me signing my lease. I did record the sales staff telling me that 2900 Disney does have cameras and that they work. At 2900 Disney Street they also had a homeless women living in a unit for over a month so security is seriously lacking

I got it because of the location, however they start with one fee and increase it every few months. I moved out on the 1st. Storage was completely clean and they charged me for an additional month. Not only this, some days you cannot get in and out due to people blocking the entrance and exit. Either get rid of some things or build your own shed. It’s certainly not worth the money. Also getting in touch with customer service is next to impossible.

This place has really gone downhill. There are never any carts available to move your things. The inside is supposed to be temperature controlled but really feels hot inside the facility. The building is always dirty with sticky floors. You can’t access the building 24/7. Customer service is terrible.

Great

Nick was very helpful getting us into the right size of unit

This place is terrible. Rented a unit there for 2 years now to date. During they have destroyed my furniture with cockroaches, ( the place is infested), and raised rates by over 300%. I would try any other option than here. Good luck. Terrible and greedy company.

We love our storage unit here at public storage. One of the best features is there a drive-through area with large doors that let you in and out, but keep it air-conditioned. Makes loading and unloading for us really easy. Extremely convenient location and great access

Tellessia was very helpful with getting my unit at action.the facility is very clean and nice.

I have had a unit for almost two years here. They increased my rent by $37 five months after move-in. Then, it increased $18 nine months later. Then, it increased $44 nine months after that. $99 in increases in under two years. My 10X10 unit on the second floor is now $156 a month. Do yourself a favor and stay away from Public Storage.

I have been with this storage brand for over 8 months. By all means Jessica is FANTASTIC!!!!!! Explains all the things you need to hear, always working and moving around the property. Makes sure it’s clean and shows customers how to just simply keep an open mind of the space when we’re all in and out of the drive thru area. One thing for sure I will never go to another storage company ever !!! Public Storage got it right with this one!!!

I don't use this service because I live out of town. But I helped a friend move some stuff in there. It is super clean, very secure, and nice. If I needed this service, I would use them.

The manager Jenna is one of the most understanding and accommodating person I have ever met, knowing her makes me want to stay and keep staying with public storage.

Honestly it was hands down a great experience. Tellessia was very polite, professional, and helpful. Also the process was quick, and painless.

WARNING: ***GET YOU SIGNED UP, RAISE RATE AFTER FEW MONTHS! Goes up from there, read these reviews people!

The staff is very nice especially Jenna! It makes us feel safe and secure knowing the facility is monitored 24/7 and the staff makes sure to keep your best interests at heart. Also we love that there’s carts and elevators for easy moving stuff in and out. 10/10 would recommend.

First of all I want to say that Jenna was absolutely AMAZING. My company had to rent a large amount of vehicle spaces on very short notice. And Jenna absolutely went above and beyond to accommodate us and walk us through all the issues that we had. I highly recommend this location and can say nothing but good things about Public Storage and more importantly Jenna who has been simply amazing.

Started paying $60 a month for a unit. After a little over a year, now paying almost 3x that amount. They raise the rate every couple of months. Do not get a unit here. Their rates you are given mean nothing.

I went to public storage because my last storage facility over charged me and was very rude. Since coming here I’ve been met with great customer service from her. I want to thank her for making the move a smooth transition. I wouldn’t take my personal belongings anywhere else but here. Thank you for everything you’ve done and continuing to do for me.

Constant issues with the loading bay doors, broken bathrooms, ever-increasing rent, and the list goes on. Friendly staff, but having a hard time justifying the price.

This review is more of a reflection of the company, not this specific location. Very deceptive business practice deployed by Public Storage. They get you in with low rates, let you get comfortable and load up your unit for a couple months, then jack up the rates in hopes you don't want to go through the hassle of moving out. 30% rate increase when their website shows the same size unit on the same floor for the original price I signed up for. Customer service said all I could do was cancel my unit and purchase a new unit to keep my original price. That makes no sense and is a pain in the rear for all involved. I am going to end up carting all my stuff down the hall to a different unit. Use common sense - if capacity isn't an issue, allow the customer to keep their original rental price.

Broke entrance doors, elevators and lights out in parts of the bldg. They will raise your storage rates in less than 6 months.

Thank you so much, Jenna!!!! You are so sweet and helpful!!

Jenna was great wit a beautiful personality and very helpful

Do not rent from Public Storage the company unless you like being told different things from different people. Okay for long term storage but with short term you will get stuck paying for time you do not use. If you pay for an entire month and move out early, they will happily collect an entire months rent on the same unit from two people. While everyone at this location I dealt with was nice, do not under any circumstances attempt to contact their customer service as they are extremely rude.

Jenna was the best!!! Very informative and helpful. Was able to get everything we needed for my nephew

Great service! Nick and Jenna are awesome to work with and really care about the customers!!

Charged us for an extra month because there was still a lock on the unit. We called to cancel the unit and they said that we were in good shape and would no longer be charged. Then proceeded to get charged a late payment fee and an additional month. Could not get ahold of anybody. When I went into the office at 5:20pm to try and speak with somebody, the office closed 40 mins early! Their website says the office closes at 6pm. Unprofessional and unwilling to help. We took the lock off the unit after figuring out why we were charged, and still no one was willing to help. Tried calling on behalf of my girlfriend to get this issue resolved as she was at work- they would not even speak to me, after ignoring my girlfriends calls for a month.

Went to get a unit on Thursday… it says they are open til 6pm but no one was there and door was locked. When I called the number it went to corporate and they said you have to make a reservation and pay online first. So I looked up prices while on the phone and the lady is trying to charge me more than the price listed online. When I brought up the price difference she said it must be for another location… I said no it’s this one and she refused to admit it’s was a lower price. They also charge an expensive administration fee and force you to buy their lock hardly saving you money with the 1st month free. rent

The best ps I been to yet

Nice covered unload and loading place only bad part was an elevator was down so everyone shared one

Jenna. Had Outstanding customer service. Answered every question with a helpful response made our moving situation easy .

It's not a control temp building due to door always stuck open ,plus they have raised my bill twice by $50.00 that's a huge difference.. I'm paying double in less then 18 mo ths of having storage unit..

Jenna was awsome and she did a great job explaining everything and took the time to give me a walkthrough of the facility. Thank you!

I recently got a Storage Unit at Public Storage in Oakley. I had a Great experience & the staff on July 8th, 2022 was very helpful & professional. Especially when I had more questions & no hidden fees once I arrived.

extremely unprofessional and rude. take your business elsewhere.

Darren Helped me save my life apparently there was a very strong issue with miscommunication as we switched to new numbers and they could not get a hold of us in regards to the status of our unit. The unit was practically gone but Darren helped us figure out how to get our balance taken care of and keep our belongings as well as maintain a place of storage. If you ever happen to get a storage at this location I would strongly suggest that you ask for Darren he has great customer service and if you ever need help he’s a great person to have on your side.

Have to revise down - the facility continues to have issues with the entrance and exit doors to the loading area. The side entry doors to the building were not secured and propped open. After these issues have persisted for months, they have raised our monthly rate by 30% and still haven't fixed the issues with the doors. Very clean and convenient facility. They have plenty of carts and can't imagine not having covered loading area again!

Great place if you got a big load. Great loading area with 6 carts so everyone gets one. Love it 😀

do not recommend. The property manager Darren will argue with you and is extremely rude. Cancelling my membership and moving elsewhere. We will not do business with this Public Storage again.

Darren was very nice and professional property manager. I was given an awesome tour of the facility, explained the guidelines very precise and clear, the facility was very clean and quiet. I would definitely recommend this storage facility to family and friends. I also met the other staff Nick, he was nice and pleasant as well !!

I was unloading some things into the storage unit, and I ended up trapped inside the building. Luckily I was able to get away on foot, but I had to walk home (luckily I live close enough to do that) and go back the next day for my car. I'm pretty sure this is a fire code violation. The after-hours number to open the gate did not work.

Its nice inexpensive