Public Storage Self-Storage Units at 2696 Fulton Street, Brooklyn, NY

Chloe was super helpful and knowledgeable! I appreciate all their help.

Chloe took her time and was very patient with me! I had the wrong unit size and she walked me through the process and made the move-in a breeze while transferring me to the correct unit I needed! She deserves a raise !

Chloe was amazing.

Chloe and anniall assisted me with getting a storage space even tho they was getting ready to close definitely store here

Chloe was nice very helpful and very knowledgeable

I had two storage spaces here one for about 3 years on time direct payments from 400 bucks to paying 605 now it went up The second storage I had for one month paid on may 1st 2025 in cash went upstairs to it and move some stuff around in the 605 dollar one and decided I no longer needed the one for 215 went back downstairs took them there lock and key and ask for money back in cash like I gave to them 20 minutes ago They said I would get a check in the mail its been 2 weeks now am being told 6 to 8 weeks I am moving out of town before 6 to 8 weeks and need my money and can’t give my new address do to safety reasons Why not give it back in cash Never saw this in writing on my contract paperwork You call it’s hours waiting for someone to pick up and everyone is giving a different story about my cash I finally got the truth today about 6 to 8 weeks They also wouldn’t give there name to who I was speaking with only there first name most of the time it’s a language barrier I spoke to Michael who clearly load about who to speak to for this matter He gave me a wrong number to a supposed to be owner Connie B was helpful but confused to what was going on and why it would take so long to issue the money after it was approved to be refunded I guess I will have to talk with my lawyer tomorrow about this Terrible service Terrible if I was to make them wait a day or more to pay my bill My stuff would be auctioned off immediately Treat your customers the way you want to be treated professional /business wise and fair I want my money why I have to wait so long after approval? It doesn’t sound right That’s over a month 2 months Very unprofessional these people are Only in poor neighborhoods this is done

Chloe was very helpful and encouraging moving can be a big hassle but Chloe took a alot a weight of my shoulders just by giving me advice and kindness. Thanks Chloe

Convenient for the units and location.

I signed up for a storage unit at the Fulton Street location in Brooklyn. NY. First the prices were more than economical. They were puzzling to the point that I thought I might be renting a mailbox size unit. But I got a 5 foot by 5 foot unit. Anniel assisted me and she was so pleasant. I feel like I could invite her to lunch. Alright confession I did! Lol😁 The staff makes the price and surprising value the perfect deal. I also met Hilary who also helps hold down the fort. Check out the public storage on Fulton Street, you will be made better by the remarkable chance encounters you have with the staff. And you'll Crack a smile every time you think of the value. I think it's the best value if you were to search high and search low. Comment or leave your own personal review.

Great location and great customer service

Friendly staff

This location has very efficient staffing, Erik and management are team players, clean facilities great vendors supporting their maintenance needs

Thanks to anniall for helping me complete my rental online amazing customer service

Great customer service from anniall very respectful and clean environment

This place is not bad but there’s one guy that never stays at the desk. You come to get a pulley but he is never there. It is very self efficient and I do love the remote access from my phone.

the front desk is always helpful and professional Thank you for being there

I came in and was assisted by Tariko he answered everything I needed to know and had such a positive attitude made my move in very quick, I was having a bad day his customer service really brightened me up !!!

Wonderful, helpful employees. Clean facility, great service.

Nadia was such a big help today when I arrived.She help get me a rent decrease and assisted me with the PS app

A well managed storage place

Good customer service with annual

Excellent work from Anniall and Alexandra would definitely recommend anyone who need storage to come here.

Thank you Samantha for taking your time helping me find the right space , Great listener and wonderful customer service. 10 out of 10 I would definitely recommend.

Thank you for making the process easy and fast. Great customer service!

Samantha Help me and and family upgrade space

Samantha help me find bigger space thank you

Samantha was amazing even after another lady was so rude she kept calm and smile would recommend

I came to my storage Public storage the property manager Samantha had a nasty attitude with me I’m flabbergasted as to why would public storage employ such a person with a low IQ she literally went on a rant I'm the customer she knows nothing about customer service disgusting 🤢 disrespectful person.

Clean facility and very friendly staff. Staff help you out the most they can

There's no better storage facility in the New York Metropolitan area. Here the rices are reasonable, especially when compared to the cost of similar units in Manhattan. Anniall, the site manager is exceptional. She treats each client with respect and is highly professional. We have two 10 by 15 units here, and should more space be needed,we'll hope this location will be have more room for us. Many thanks, especially to Anniall, Dr. Ron Jones

Terrible place, terrible customer service

Stopped by to view a unit and experienced great customer service by their employee @Lexus great job guys keep up great work

It was extremely hot inside the storage. But great customer service.

Nadia and Sofia were so helpful!!

Very clean property and very friendly staff.

If you go to this place, you have to be really patient, because the lady in the desk is rude as hell…that’s the reason I didn’t rent a storage space here.

Jeselyn took care of me even though I came in right before they were about to close. She even helped me put together the boxes and wrap my mattress. She had a great attitude the whole time and saved me from having to keep my stuff in my uhaul another night. Much appreciated.

It's okay

The staff are more then helpful and knowledgeable in what they do. The store operations people are informative and helpful. They are very good at what they do.i find them.to be extremely helpful and understanding of the needs I put up. Mike and the team are very effective

Anniall and Alexandra were great with me .. patient kind and supportive. They answered all of my Questions with compassion and professionalism. Id recommended this place to anyone looking who needs safe space. Q

Great customer service from Annial & Alexandra made it a breeze to rent a unit very knowledgeable about units and the process

The service was excellent the staff member was excellent and Sharon every good courtesy appearance and overall positive attitude thank you.

Simply Amazing!!! The team of Alex & Anniall rock!! i wish i could give them 20 out 10 ⭐️⭐️⭐️⭐️ because they are stellar employees. I had an issue with a unit and Alex took care of it immediately!!! and made sure my concerns were addressed smoothly and professionally and when i say hats go off to Anniall!!! Baby say less!! she was BEYOND helpful! if your looking for a storage facility with excellent customer service please go and store with Public Storage @ 2696 Fulton St. They will take care of you and your stuff.

I'd like to thank you're employee Mark For his good customer service representation and having patience with me by giving me a tour of my unit before I paid for it his Great humor made me recommend him to a friend.. thanks again

BUYER BEWARE. They will raise your rent quicker than a New York minute. My rent for 10x10 went form $145 to $387 in under two years. YES, YOU READ THAT RIGHT. 145 dollars to 387 dollars for a storage unit. IT'S A SCAM. As for the facility itself...While the staff is helpful and friendly, the main problem here is the location. Always impossible to get in and out of the garage. There are only two lanes to park and there are always people blocking the street and the entrance. YOU CAN FIND CHEAPER, MORE ACCESSABLE STORAGE UNITS ELSEWHERE.

DO NOT USE FULTON STREET PUBLIC STORAGE Facility The worst Experience Customer service is Good being polite Each Employee Tells CUSTOMERS Different company policies which Each seem to make things up a long the day ultimately WORSE POSSIBLE ITS Really a shame and sad sad PUBLIC STORAGE has this level of Service THEY Care About Customers 👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾

DO NOT USE THIS FACILITY YES NICE STAFF That each one tells different SETS of Company Rules Ultimately THEY DO NOT CARE About CUSTOMERS……The Worse Mistakes Using Fulton Street Public STorage👎🏾

Anniall is very helpful gave me all the information i needed and did very well With my renta process.

Tatyana was at the front desk and she is great at what she does.She answered all of my questions.She helped me get my storage unit super quick,thank you you’re awesome!

Tatyana was very helpful. I came into the property asking is there another way I can make a payment for my storage that oss at another location. She help me download the app and showed me how to make my future payments. I am so happy. Thank you Tatyana!!

Storing here was such an easily and painless process the facility looks great and Tatyana and the renters office was so helpful, knowledgeable, and friendly that a normally anxious experience was amazing thank you for all your help you were wonderful

As a returning previous customer Tatyana was very helpful and respectful. She gave me a lot of insight information and help down the public storage app which is very convenient for me.

Horrible. I could not get into my account to pay and when I went they said they weren’t taking any payments. After that I received a call saying that I had 1 month to either move my stuff out or pay. 3 days later they auctioned off all of my stuff and they threw out all of my diplomas and my sons diplomas. So sad and I will never be able to get my diplomas and documents back, even though if the buyer found this stuff, they are legally obligated to return those documents to the office so that I could have picked it up, but they didn’t. I lost it all. DO NOT COME HERE.

It was my first time using a public storage. I was trying to find a good spot and came across this one not to far from my house. Tatyana was very helpful and informative. She made me experience very smooth. Explained thing’s throughly and I definitely recommend this place for anyone whos looking for a storage place.

Great experience Tatyana was so helpful. Very patient and understanding.

I had a horrible experience there is a new manager Tatyana and she was very rude and disrespectful the last time I went and I did not appreciate it.she should not be a manager if she does not know how to treat people the way she would want to be treated. Very unhappy with the service that I received from her. She should not be working there if she has no respect for others. Other manager was exceptional always made me feel welcomed there and helped me whenever needed. She is the complete opposite.

Tatyana was very helpful completing my transfer and help me save a lot of money for next month. Thank you so much!!

Tatyana was very helpful, and patient. This was my first time needing a storage and she broke everything down and even told me about the $1 for the first 30 days promotion.

Alinnia was awesome great customer service

Very informative, patient, understanding and resourceful. Didn’t mind going the extra mile with showing me around the facility and how to use equipment I recommend this place very low key and staff is great

Amazing customer service from anniall

My very first experience in using Public Storage,Ms Anninall was very patient and pleasant and took her time to explain everything I needed to know and I'm very muvh thankful for her assistance 😊

Amazing customer service from anniall

Alinnia Was Fantastic . Very Helpful And Patient

Excellent customer service. The girl Annial was awesome. She helped us every step of the way. Thank you.

First time here today, Jeremy was very helpful in getting me set up on my unit. Easy to find. Staff is friendly.

Alinnia was a refreshing reminder that good customer service still exists. Alinnia went above and beyond to help us even pass business hours I am so grateful that you hire such amazing people

Thank You Jeremy for a great Walk in experience I choose the right location thanks Public Storage

Great customer service Jeremy was very helpful in finding me a storage unit!

Jeremy was very helpful and made sure I got through to someone for assistance.

Great space, even better customer service! Jeremy is very welcoming and accommodating. He is always happy to help and make sure I have what I need for my storage unit. Thanks Jeremy!

I honestly wish I could give NO STARS.. I had a unit at this facility for years.. nearly a decade. In late February I got a call that there was a " little water" in front of my unit. I asked if the unit had flooded I was told that they didn't think so. I went to my unit the next day to find that it had been raining in my unit for a LONG TIME. They offered me another unit as it was actively raining in mine.. I decide and moved my belongings out as I now had to go through stuff and get rid of a lot due to MOLD. That did not happen due to a leak that happened once.. NO, it had been raining in my unit for a long time. Saturday I received a notice from a collection agency.. they're trying to charge me for a month that I was not there and for a unit that had an active leak. I would not advise anyone use these people..

Jeremy was super helpful and explained everything well I left very satisfied!!

Moving in was easy! Anniall and Jeremy were both very attentive and well versed. Jeremy was extremely helpful and kind. I highly recommend this location!

Jeremy is an excellent employee. His customer skills are beyond requirement and his patience and professionalism is what we need in the workplace.

Ravon has amazing customer service skills. He went above and beyond in making sure that all my needs were met and I left satisfied with my experience with him.

I was looking around for a place to store my motorcycle and I was fortunate enough to find this place.First time renting a storage and it just went so smooth. Excellent customer service..thank you Ravon