Public Storage Self-Storage Units at 10225 Wiesman Dr, Omaha, NE

sherlyn took time out of her day in the pouring rain to help me with some heavy items, she went above and beyond, thank you

Sherlyn was very helpful and was very sincere when answering my questions

The manager Sherlyn was very polite and courteous and answered all my questions, couldn’t ask for a more pleasant person to work with !

Cheryl was amazing and such a sweetheart! Both times I've need help she was there. Definitely will be back to rent a unit from you guys again.

The unit is easy to access and clean! Right by the police station! Miri was so helpful!

Kirsten was amazing, thank you.

Kirsten & Miri Are Wonderful They Make The Process Of Storing Your Goods & Family So Very Much Easier And More Pleasant.

This place is a joke. I’m currently paying the extra for controlled climate and it clearly is not! All my paint is ruined! Nobody answers the phone and IF there is someone on site they act like they don’t know what they’re doing. I’ve requested someone reach out to 4 different occasions to file a claim. Haven’t got one call text or email! You provide a service yet the hassle isn’t worth it!

I never leave bad reviews, but my experience with this facility and the broader company has been, frankly, terrible. I don't know where these good reviews could have come from, because every other customer I've run into and spoken with has these same, and more, issues. For the price you pay ($100+/month) for a storage unit, it is nearly impossible to access your unit and whatever may be inside. There is less evidence of there actually being any staff or manager on site (or at all) than there is of sasquatch. If you have a choice between using this facility and paying twice the price to leave your things in a ditch of I-80, go with the latter. For an itemized list: - The chief concern, for me, has been that you can never get in touch with anybody. Nobody on-site, nobody answers the phones or returns messages (dozens of attempts over several months at calling the various numbers provided online and on-site), and other customers have the same exact issue. - Several safety issues - doors that don't work going in or out, broken mechanisms that can/have caused injury, etc. If there were a fire, it's difficult to get out. If you have large items or mobility issues, it's difficult to get in. I guess one could say it's just too secure [sarcasm]. - The doors to the units are nearly impossible to latch shut and to unlatch, and I know this is a broader problem with more than just one door (why would a storage site have functioning door locks, anyway [sarcasm]?). I spoke with other customers that had the issue, I tried other doors when calling about my original complain in August; it's an issue with this and presumptively other facilities. - The doors to get into the climate-controlled building are broken and have been for some time now. They were once automatic, now they aren't automatic to get in and you have to make several attempts to get them to unlock to leave. - The gate code given to me to get into the building (beyond even the broken door) and the broader facility didn't work for months. It took several calls and online chats (you can't get a live person on their support lines anymore) to get more than a single-use code. - The property manager is never on-site, never answers their phone, never responds to messages (tried calling several times). - Even the service number folks - when you can actually reach a live person - can't get a hold of the alleged property manager. If you value your property, your money, and, frankly, your sanity, do not use this "service". It's expensive even if it did what it's supposed to, and it doesn't.

Jeannette is THE BEST!!!! She is AMAZING!!! Very friendly, helpful, and professional! She is smart and takes care of her renters! I appreciate the way she takes care of things! WONDERFUL employee!!!

BUYER BEWARE!!!!! I closed my account an hour after booking on 9/27 because they tried to charge me for a lock after I told them I did not feel safe. THEY MAKE YOU BUY THEIR LOCK SO THEY CAN BREAK IN AND STEAL YOUR THINGS- Just look at all the reviews. The manager of this location said that she has tried everything to keep them from breaking in, but PUBLIC STORAGE WILL NOT HELP YOU ONCE YOUR STUFF IS STOLEN. They won't even help you with the police report. After I canceled 9/27/23, I WAS THEN CHARGED RENT FOR OCTOBER.THEY STOLE MONEY FROM MY ACCOUNT. I had to file a BBB complaint, but they still refuse to refund my admin fee even though they NEVER administered anything. THEY ALSO BLOCKED MY AND MY REVIEWS ON FACEBOOK. BEWARE OF THESE SCAMMERS!!!

Not very secure

Stole my money. Booked a reservation under false pretense. Was told I had to use their lock. I tell them that there are several reviews about theft and break ins. Within an hour of of making the reservation - I requested a cancellation. They charged me AGAIN. And now refuse to refund my $30. I have filed with the BBB as well. The manager confirmed they do face break ins _nothing she can do to stop it & PUBLIC STORAGE WILL TELL YOU ITS NOT THEIR PROBLEM. Her exact words. Watch out as I’m sure the theft is INTERNAL. That’s why they didn’t want me to bring my own lock.

The man working here is one of the most pleasant people I have had the pleasure of doing business with in years. Butbhe dontntake or give any BULL.....but what a Hoot Owl.(wise).. Update after years of renting here, my monthly rate has nearly doubled. It comes straight out of my checking so I am never late. Unfortunately they do not let you choose a due date. Only on the first of the month so if you are military getting paid on the 5th and 20th, make sure you're covered on the first. If you don't have the funds, you are charged a late fee in addition to rate increases annually. I am paying twice the amount a new renter pays for the exact same unit. Unbelievable they can and do increase the price. I need the space and my things are important and valuable to me. Now I feel like I'm a hostage to this facility because I am disabled and not able to relocate. The Northwest Police Precinct. Gate can be opened with app which eliminates opening car window when it's really cold or hot. If you lose your lock key, you cannot cut the lock off yourself. Hire a locksmith if you need to get right in. Otherwise they will cut it off at no charge but it may be several days before they get to it.?? If a unit opens up in the row I am in, I will rent it and move all my things. Unethical to raise price when you have been there for years.

This doesn't deserve a star. The property manager is never available. My things were stolen out of the storage. Filed a police report but public storage never tried to respond to my calls so they could share their footage to the police to help with the investigation. Never returned my calls, i was told i had to set up an appointment with the property manager but they never answered the phone. I cancelled the service and was told i wasn't going to be charged yet here Im being charged because they said I never removed the lock. I was told by a representative over the phone that if I go thru the gate I would be charged another month. The rep tried to help but the property manager never returned my calls. The whole frustrating thing out of all of this is that my sons military medals and plaques were stolen from the storage and these people are never there to clear things up. Dont go here as the police have said there are many robbery cases from there but the property manager is never around.

PLEASE BEWARE! OUR UNIT WAS ONE OF MANY BROKEN IN TO AND OUR THINGS STOLEN!! COMPANY NEVER NOTIFIED US AND WE ONLY FOUND OUT WHEN WE WENT UP TO GET SOME THINGS. WORST EXPERIENCE EVER WITH TGESE PEOPLE. NO MANAGER ON DUTY. THEY ALL QUIT

This has been the worst experience I have ever had with a storage unit. The first unit I reserved was given away before I could even pay for it. Now that I have one, I can't even get in because they put a blue lock on it, and the property manager is never available. I made an appointment to meet up with them, and they never showed up. My monthly rent is almost due, and I still haven't been able to get ahold of the property manager, nor have I been able to use my storage unit.

Gate has been broke for over a month

Tom was very helpful and gave me a good deal on a new unit very friendly and here to answer any questions

The space was what I needed the property manager Tom was very helpful

Tom was phenomenal! He went out of his way to help me when my unit was damaged. It’s rare to have customer service like k received today. I would recommend this company to all my friends and family due to Tom

Tom provided exceptional customer service. I would recommend this company to anybody because of the services I received today

Super clean and easy to access bays, Tom was super helpful getting me set up with 5 units after moving 9ut of my shop.

Very helpful. Tom was very understanding in our situation. Got us a bigger unit so we can keep our stuff safe. Thank you.

Tom does an amazing job

Tom was wonderful to deal with he made rental easy and swift

Manager is always very friendly and helpful! He was prompt when responding to a change on the account and showing us where the new unit wS located!

Tom was a very nice and professional he walked me through all the steps with getting my unit. He is awesome and helpful unlike the other storage places I went to and those guys was rude and not so helpful. Thanks Tom for help!

Wonderful service. Very nice guy!

Very good customer service and friendly .

Great place , friendly staff! 3 years here never an issue!

Clean and secure