Public Storage Self-Storage Units at 10225 Wiesman Dr, Omaha, NE

BUYER BEWARE!!!!! I closed my account an hour after booking on 9/27 because they tried to charge me for a lock after I told them I did not feel safe. THEY MAKE YOU BUY THEIR LOCK SO THEY CAN BREAK IN AND STEAL YOUR THINGS- Just look at all the reviews. The manager of this location said that she has tried everything to keep them from breaking in, but PUBLIC STORAGE WILL NOT HELP YOU ONCE YOUR STUFF IS STOLEN. They won't even help you with the police report. After I canceled 9/27/23, I WAS THEN CHARGED RENT FOR OCTOBER.THEY STOLE MONEY FROM MY ACCOUNT. I had to file a BBB complaint, but they still refuse to refund my admin fee even though they NEVER administered anything. THEY ALSO BLOCKED MY AND MY REVIEWS ON FACEBOOK. BEWARE OF THESE SCAMMERS!!!

Not very secure

Stole my money. Booked a reservation under false pretense. Was told I had to use their lock. I tell them that there are several reviews about theft and break ins. Within an hour of of making the reservation - I requested a cancellation. They charged me AGAIN. And now refuse to refund my $30. I have filed with the BBB as well. The manager confirmed they do face break ins _nothing she can do to stop it & PUBLIC STORAGE WILL TELL YOU ITS NOT THEIR PROBLEM. Her exact words. Watch out as I’m sure the theft is INTERNAL. That’s why they didn’t want me to bring my own lock.

Why am I now paying nearly twice the monthly rate? My payment comes directly out of my checking account

The man working here is one of the most pleasant people I have had the pleasure of doing business with in years. Butbhe dontntake or give any BULL.....but what a Hoot Owl.(wise).. Update after years of renting here, my monthly rate has nearly doubled. It comes straight out of my checking so I am never late. Unfortunately they do not let you choose a due date. Only on the first of the month so if you are military getting paid on the 5th and 20th, make sure you're covered on the first. If you don't have the funds, you are charged a late fee in addition to rate increases annually. I am paying twice the amount a new renter pays for the exact same unit. Unbelievable they can and do increase the price. I need the space and my things are important and valuable to me. Now I feel like I'm a hostage to this facility because I am disabled and not able to relocate. The Northwest Police Precinct. Gate can be opened with app which eliminates opening car window when it's really cold or hot. If you lose your lock key, you cannot cut the lock off yourself. Hire a locksmith if you need to get right in. Otherwise they will cut it off at no charge but it may be several days before they get to it.?? If a unit opens up in the row I am in, I will rent it and move all my things. Unethical to raise price when you have been there for years.

Why am I now paying nearly double the monthly rate? I have had a unit here for going on 4 years. A new tenant pays

This doesn't deserve a star. The property manager is never available. My things were stolen out of the storage. Filed a police report but public storage never tried to respond to my calls so they could share their footage to the police to help with the investigation. Never returned my calls, i was told i had to set up an appointment with the property manager but they never answered the phone. I cancelled the service and was told i wasn't going to be charged yet here Im being charged because they said I never removed the lock. I was told by a representative over the phone that if I go thru the gate I would be charged another month. The rep tried to help but the property manager never returned my calls. The whole frustrating thing out of all of this is that my sons military medals and plaques were stolen from the storage and these people are never there to clear things up. Dont go here as the police have said there are many robbery cases from there but the property manager is never around.

PLEASE BEWARE! OUR UNIT WAS ONE OF MANY BROKEN IN TO AND OUR THINGS STOLEN!! COMPANY NEVER NOTIFIED US AND WE ONLY FOUND OUT WHEN WE WENT UP TO GET SOME THINGS. WORST EXPERIENCE EVER WITH TGESE PEOPLE. NO MANAGER ON DUTY. THEY ALL QUIT

This has been the worst experience I have ever had with a storage unit. The first unit I reserved was given away before I could even pay for it. Now that I have one, I can't even get in because they put a blue lock on it, and the property manager is never available. I made an appointment to meet up with them, and they never showed up. My monthly rent is almost due, and I still haven't been able to get ahold of the property manager, nor have I been able to use my storage unit.

Gate has been broke for over a month

Tom was very helpful and gave me a good deal on a new unit very friendly and here to answer any questions

Tom provided exceptional customer service. I would recommend this company to anybody because of the services I received today

Tom was phenomenal! He went out of his way to help me when my unit was damaged. It’s rare to have customer service like k received today. I would recommend this company to all my friends and family due to Tom

The space was what I needed the property manager Tom was very helpful

Super clean and easy to access bays, Tom was super helpful getting me set up with 5 units after moving 9ut of my shop.

Tom does an amazing job

Very helpful. Tom was very understanding in our situation. Got us a bigger unit so we can keep our stuff safe. Thank you.

Manager is always very friendly and helpful! He was prompt when responding to a change on the account and showing us where the new unit wS located!

Tom was wonderful to deal with he made rental easy and swift

Tom was a very nice and professional he walked me through all the steps with getting my unit. He is awesome and helpful unlike the other storage places I went to and those guys was rude and not so helpful. Thanks Tom for help!

Wonderful service. Very nice guy!

Very good customer service and friendly .

Great place , friendly staff! 3 years here never an issue!

Clean and secure

Awesome customer service!!

The clouds parted the angels sang and I discovered the meaning of life thanks to Tom in the office

friendly service.

Tom has been very good help...

It was clean the desk person was so helpful

Exelente customer service!

Tom wanted to ensure that I received the best price for my unit. You'll be very happy to do business with Tom. Highly recommended to anyone.

Tom was awesome and was so helpful in setting up our account.

Rachel was awesome

My guy Tom! He saved the day for me. I had a last minute need for a larger storage and he came through in a tremendous way! He was very friendly and helpful! So thankful I'm at Public Storage with Tom!

Very easy. Great personnel.

They literally sold my stuff and said that I skipped out on payment when I said that I was coming to get my things. If you don’t have a lot of things in your property DO not storage here. They will act like you skipped out with your things.

Very organized!

Tom was extremely friendly and helpful. He made finding the right storage unit and necessary supplies very easy. This has definitely been the easiest step of the moving process. Thank you Tom.

Tom was great and made this renting a very good and wonderful sense of humor. Will recommend for anyone looking for storage.

Would be 5 stars but due to rate increases every year I had to deduct 1 star. That's actually the reason I decided to vacate. Units are clean, bug free and climate controlled which makes it great!

Great customer service & very friendly

Tom was a great help in completing my rental this morning! Thank you for your patience, pleasant attitude, and great sense of humor+! I have never had such a pleasant and enjoyable experience while renting a storage unit! The units are clean and easily accessible. The rent specials offered here are amazing! If you haven't checked out the member savings offered for becoming a Public Storage tenant in app or on the website, you're not utilizing some really great savings offers in so many categories! Thanks again for your professionalism and the personal employment referral! I will be following up on that myself this week.

Tom was very helpful!

Great service. Thanks

Very friendly and professional . Made things easy for us.

Super clean and one of the cheapest monthly rent in Omaha

Great staff in a great location - right behind a police precinct! They help me donate unwanted items, and call me thousands of miles away when my credit card needs updating. I’ve been a client since it opened in 2016. My entire life was stored here for the last six years. I also appreciate that it was built on high ground, thus the occasional regional flooding that occurs in Omaha never threatens your stuff. This place is a solid choice to store your junk.

Tom was wonderful and a pleasure to work with. Thanks for the great customer service. Update, moved out called Tom to verify he was aware and he was, he has the best customer service and is always pleasant. Thank you for keeping a nice clean well ran storage place.

Tom is awesome! He is so helpful! Very professional. He went above and beyond! The units are clean and free of bugs/rodents. I highly recommend this storage facility!

So far, the service has been phenomenal! I love when the staff is extra friendly!!!

He was amazing. He was able to fix my problems in 5 minutes.

Tom in the office is a great guy to work with. He is very accomidating and goes out of his way to help.

Great Service Tom was excellent !

Tom was great!! Great place to come

Great customer service and tom was amazing.

Tom was incredibly helpful and friendly.

Tom was awesome today really helped out in getting all squared up.

Brett and I had a great experience with Tom! The customer service at this location has been phenomenal. Super helpful, very courteous, facility is exceptionally clean, secure, with easy phone access when entering and leaving, and the lock checks come in handy. With people like Tom as the face of the company, I forecast a great future for Public Storage - I definitely recommend investing. After reviewing and using many local facilities this is the #1 choice by far. Thank you so much!

I went to the property manager because no one was answering the phones for 3 days. No one is here and the door is locked and no one is anywhere at 11am. I call and call and no one answers. I call customer service and they aren't answering. I already paid for a unit and no one is giving me a gate code to access the unit.

This public self storage was absolutely amazing with their customer service. Tom was quickly able to assist me with the storage units and I needed after a long distance move. The paperwork was completed in a time efficient and simple manner. With that being said I highly recommend this storage location if you are thinking about storage in the future.

The manager is very friendly & has great customer service

Tom made the rental experience very clear and enjoyable!

Fantastic experience. Indoor climate control unit was clean, secure buildings. Tom has been here everytime I've been here, quick to help. Will recommend highly.

Nice people and good help

I don't know about you but when you go in business with anybody and you have somebody like Tom in charge it's a relief. In the past 10 years I have used so many different storage companies and this is the first time using public storage and I will come back just because of Tom. As for public storage I definitely enjoy the app and I am definitely enjoy the access to open the gate with the app

Tom is super helpful!

Clean facility, Tom was very friendly and helpful. Would recommend for sure.

Tom was a great host. Facility was clean. No complaints.

Tom was super friendly and helpful! Easy access for a U-Haul truck. Would recommend!

Terrible business, I do NOT recommend. I went to get a storage garage because my dad died and didn’t need it and didn’t move in. I asked for a full refund after moving out 3 days after purchase. They refused my refund for 3 months. Everyone should NEVER do business with this company.

Tom was very helpful and polite.

Amazing service! Incredible customer care! I needed help moving an entire house and an apartment and needed a place to store everything and I got a unit big enough for everything and then some. Best storage unit place I’ve used in the last 20 years.

Tom was amazing while we had a unit here

Awesome service! Tom in the office is amazing. Helpful and friendly.

Tom is super awesome helpful and friendly literally on the hottest day ever he gave us water!! Super cool guy THANKS TOM

We came and Tom helped us with everything. Will definitely be staying here.

VERY WELL MAINTAINED. CLEAN AND GOOD ACCESS TO EMPLOYEES.

Tom is awesome to work with. Really appreciated his help and service. He was there after hours and was willing to stick around and assist me.

Tom was a great help. Thank you!!

This has been my best experience with storage units yet. Tom is great!

Tom is amazing and very welcoming. He took care of my kids while I was busy. I would recommend this place to anyone!!

Tom has been extremely helpful despite many technology issues with the general Public Storage site. Very simple and thorough check in process -- he answered all my questions directly. 10/10 would recommend for a brighter day

Moving in was easy and Tom was super helpful! Great experience

Service has been excellent. Whenever I have questions or concerns, Tom is always there to answer and help anyway he can. The units and facility are very clean. Glad to be a public storage customer.

Tom, the manager at my unit, is an extremely nice guy. Always makes my son laugh.

Tom, the manager at my unit, is an extremely nice guy. Makes us feel welcome and makes my son smile.

Very clean storage facility. Tom was very helpful.

Very clean and the help was awesome no cleaning fee was great

Tom was super helpful and gave very detailed information!

Tom is awesome!

Tom was awesome!

Tom was beyond helpful and very very friendly. Even offered us water. Good help like this is far and few between these days. Great job hiring this man

Well kept and secure! Almost too secure! Wish the 9pm closing was 10pm. Other than that no complaints

Fantastic facility! Always helpful and tools to help get the job done!! Highly recommend

Tom is great! Super friendly!

Tom was wonderful and did an amazing job with our storage unit thanks again

Tom was super friendly and very helpful from the moment we walked in the door! We had our 7 year old son with us and he was treated like a king while we were here. That’s the way to my heart right there is making my son a happy camper! Thanks a bunch Tom! 🙂

Tom was so helpful and kind and nice. I had 2 of my kiddos with me and he made their day.

Tom is great! Very helpful and aims to make things as easy as possible! Thanks for the smooth transition!

Excellent service, Tom is super helpful. He has answered all the questions I've had. He has been super quick to answer calls and returns calls quickly after office hours. The units are clean, and the climate control units are cool and dry. So far no leaks in the units I have rented, and have not noticed any in the building. Would definitely recommend! As a bonus it's located near a police department facility. So you know it has police driving by, in addition to the cameras and other security features Public Storage has.

The clouds parted, the angels sang and I discovered the deeper meaning of life. Really though Tom was really great on getting me taken care of of new rental.

Tom is awesome!!

Tom is really cool

You can do everything you need from their website and app. Extremely easy access. Felt very secure. Gentleman in the office was extremely helpful and friendly. Would definitely use again.

Tom was extremely helpful and had great suggestions for things needed in the unit! Made my move here extremely easy in the storage end!

Super easy, convenient, and Tom was above and beyond helpful

Wonderful service and help. Highly recommend!!!

My first time used a storage unit and the guy was really friendly and his name is Tom so thank you so much for bynice with my

Tom was awesome! He helped me with exactly what I needed and provided great options - give this man a raise!

great customer service!

Tom is awesome would highly recommend this storage location to anyone.

Tom's is wonderful!! Has the absolute best customer service skills 🙂 definitely enjoyed him and the facility

Tom was a great host, company representative, friendly, informative. Tom needs a raise.... Property is clean, clean, clean. Thanks Tom

This is my first time having a storage, Mike & Tom were very friendly & helpful 😊. The property is well kept and calm, I would recommend this property to others looking !

Very polite and helpful person that helped me. Always send reminders of my bill which I love.

Tom very helpful

Tom, manager of this site was excellent and extremely helpful. Highly recommend!!! Site was exceptionally clean including bathrooms

Tom is great. Explains everything that you need to know. Makes it easy to rent.

Tom is super helpful!

Great storage location; I highly recommend. Tom made the experience very easy, painless and quick! Very clean and spacious location. A++

Such a great experience! I walked in to ask about prices and sizes and Tom was beyond helpful, we found a storage in 10 minutes and reserved right away. The facility was very clean which is a huge plus. Glad to be a public storage customer.

Mobile app is buggy. Pleaaaase fix asap. Tom was able to help me out. He deserves a raise. I will be following up with Tom next month about his new raise...to be continued 😎

Tom, property manager, has always been very helpful with my concerns and questions. I am, so far, satisfied with the service I've received from the local people, however, very disappointed with owners. The raise in rental has gotten ridiculous! I have also spoken with other employees who are customers as well, that have complained of the same issues,?same

Really like the temperature control area!

Tom was a perfect gentleman and a professional. My problem with public storage is that I have seen a rate increase 3 times in 1 and 1/2 years. That's ludicrous. I will be looking for other options!

Tom was absolutely great. He was a great host and enjoyed my time talking to him while cleaning out a unit.

Great facility! Storage areas are clean and accessible. Stored a vehicle there for 18 months and never had a problem. Highly recommend.

Very helpful when I was moving I needed a place to put my stuff and they helped me out

Tom is the best!!! Always friendly and welcoming, he goes above and beyond to help with anything and everything you need. I wouldn't use Public Storage if he wasn't here he is so funny and such a good soul.

Tom is the manager of this location and was so friendly and helpful! He got us the best price and had amazing customer service. Will recommend this location to anyone!

This is a great place to store your things. Great friendly staff and secure location!! Can't beat that!!!

Tom was very very helpful and funny! Made us feel very comfortable with our unit! Thanks Tom!!!!

Finding a place to store your stuff can be a stressful process. Tom and his staff made this the easiest experience I have ever had. They care about customers and are a step above when delivering flawless service.

Rented for a few months! Great management, very friendly and quick with answers to questions! Definitely would come back again if need of storage!

Tom was extremely helpful in getting everything done on my sisters unit in Chicago. I brought the paper work in and death certificate in and he got everything taken care of. He was so patient and helpful.

I always use public storage when I’m moving! They have such great prices and with my goldfish brain, the lock checks come in handy😅 Also, Tom is on it! He’s so helpful gets us in and out as quick as possible! Definitely recommend!

Tom did a great job getting me started with signing up for a unit. He answered all my questions thoroughly and made the entire process a breeze.

Tom was great! Very accommodating, helpful and fun to talk to!

Nice property, everything was clean . Good people to work with .

Stellar customer service. Extremely clean and accommodating. Definitely a place to recommend!

Tom was great! He was efficient, polite, and funny! Thanks for making the experience enjoyable and hassle free!

Tom was great! Awesome service, very friendly! Highly recommend this place for your business!

Tom was good to work with, thanks for making it easy

My experience was great. It was super easy setting everything up online and within a few hours I was moving my stuff in. The manager...his name was either Tom or Tim..I can't remember now but he was very nice and helpful and showed me how to lock my unit. Very appreciative of that! I think I made the right choice. And this location is right behind a cop station which gives me more ease of mind when it comes to security.

Awesome experience and quick loved the energy of the property manager was amazing

Staff was super friendly! Very clean facility! Will be doing business with them again.

Great service friendly staff. Clean units

Very clean, staff knowledgeable & helpful. Would definitely recommend & use again.

Wondering people

Very helpful and friendly . Would recommend to anyone .

No problems rental or management in general. Seemed to be to many price increases.

Tom’s the best. He’s incredibly helpful & respectful!

The customer service at this facility is fantastic and knowledgeable. The unites are really new clean and have enough space to park in front of the door. I will recommend this facility to anyone needing storages.

Tom was very helpful

We are new to the Omaha area and needed to set up a storage unit quicky so we could return our moving truck. The process was so easy even my sleep deprived set it up in no time. The manager was awesome and helped walk us through everything, even giving us a tour. The app access, automatic doors, and lovely ac are the three things that I personally thinks this place goes above and beyond. Plus it is right next to the police station plus had cameras everywhere.

Tom had great service. Would recommend him to anyone to talk too!

Super nice guy Tom helped us so much! Great customer service, nice to know there are good people out there

I was having trouble with my lock on my storage unit. Kristen was great in assisting me though getting it fixed and replaced. I appreciate all of her experience and professionalism while we solved the problem

Tom was excellent! Made me feel welcome, and answered all of my questions without making me feel like a bother. Definitely recommend!

Tom was great! Walked me through my rental agreement no sweat! I will post some photos once I park my car!

Tom was nice and gave us the best possible price for our unit!!!

Great location and fair pricing. This facility is new and everything is clean. I was able to set up the entire rental unit online in a few days with no issues. Facility is also in a secure location, with cameras, and a police station right down the street.

This place has an app that opens the gate for you!! How sweet is that. Covid friendly for sure. Thanks Kristen for answering all 100 questions i had yesterday about your property. After reviewing all the options in the area this is the #1 choice by far. Clean, covid careful and friendly employees!

This place is super clean! The staff is amazing. Alona was super friendly and helpful.

I spoke to Alona to get rates. She was a great help we will be renting from her.

I’m moving to another state and have never gotten a storage unit I came In to the wiseman location when the girl allana was about to go on break and she postponed her break just to give me a tour and explain to me how everything works! I really appreciated all her help and was very happy with my experience.

Love this storage unit fast and easy really recommended

Everyone there was very friendly and answered all the questions I had in a professional manner. Will definitely use again!

I have never had a bad experience dealing with any of the staff at this location. Public Storage hires fine people. The property is clean and well kept. The prices are fair and equal to or cheaper than current market rates. If all the locationd are like this one than public storage will be around for a long time. Five stars all the way.

Great location, clean, well lit. Awesome prompt service. Recommend to anyone looking for a storage unit!

If you happen to get storage at this facility, do it at a time that Carolyn is working ! She is kind, intelligent, will answer your questions, and above all ..... she is VERY personable. She is the reason we are staying there. UPDATE (12-08-2020) We have met another FANTASTIC employee ! His name is Tom (at the Wiseman Dr. location). Public Storage needs more employees like him. Very personable, he knows what he's doing, and he helped us navigate through a number of obstacles. I would recommend him to ANY employer ! Thank you very much, Tom !

Tom was super helpful! Made my move out super easy!!

Not a bad place. Seemed pretty clean. I had a 20ft Uhaul towing an auto transport trailer. I could maneuver the truck and trailer, but its not as much space as they made it seem. Only 1 gate in and 1 gate out.

Nice secure business and I've known Tom for many years. Great guy, helpful and pleasant. If you need storage, go see Tom- he will take good care of you.

Tom was personable and answered all my questions. The service was great and they had all the supplies I needed. I'd definitely recommend this place over other storage places. Good workers are hard to find.

Great walk-in service. I got what will work for me. Very clean and accessible.

Place is clean, staff is great and I really feel like my property is safe there! The guy who set us up (I think his name was Tom) was super helpful! I'd definitely recommend!

Very clean

Tom has been wonderful to work with. I would highly recommend public storage.

Tom did a very good job. He is a very valuable employee to your company. He sold us on your company. Very pleased with storing there.

Tom was great help. He guided us with everything we needed about the area . I recommend this location .

Very informative and helpful and Tom is a real nice fella. Much appreciated.

Sweet Caroline". Thank you for sorting out our transition of rental payments to Public Storage ownership. Kegan? was certainly confused and I was starting to become concerned. Also greatly appreciate your pleasant disposition and kind smile. Also the "heads up" on covering our possessions before painting "corporate colors" starts. Kindest Regards, Jim Vakoc, Omaha