Public Storage Self-Storage Units at 7101 NC-751, Durham, NC

The Public Storage on Hwy 751 is easy to get to, always well maintained and Mr. Scott is always on site during peak hours. He is very professional, makes sure you have easy access when moving items in and out. High 5s all around for Scott for doing a first rate job managing the Hwy 751 facility. J.L. (First time storage unit user)

Great facility, very courteous employees who were very helpful during our visit.Well lit, easy access… Highly recommend!

Best storage unit facility I have ever used!

Great customer service , pleasant experience, made process easy .

Facility is fine. First year most of my stuff got mold on it. After three years they tripled rent on a 5x10 to $167 a month plus it was charging $15 for "insurance". My advice? Avoid the place unless you don't care about money.

This facility is wonderful and I would highly recommend it to anyone with storage unit needs. We use our storage unit every day for business and we couldn’t be happier with our time here. the facility manager, Scott, is fantastic and has always helped with any of our needs and is always readily available. This site is very clean and taken care of well. The employees walk the entire facility every day checking locks and cleaning up. We have gotten a call before that our unit was accidentally left unlocked and we were able to immediately get over there to relock it, thanks to this. We feel very secure and well looked after here. We have been at other facilities before with far far less care and so we are very grateful for such a great place.

Fabulous staff! Friendly and helpful. I hope your employees are rewarded accordingly. I would rate with '6' stars if more flat carts were available. I think renters pay enough to be given the convenience.

Great service and support. Answered my questions and helped with lock and transfer. Thanks!

Very good customer service! They always take care of me.

Everything is super easy, I’ve rented a couple units from this location and they have been really clean. Kim has always helped me at the front desk and gone above and beyond. When the power was out helped me and a bunch of customers get into our units and any questions or changes I ask she gets done immediately.

“J” is wonderful! Resolved my issue, which was self inflicted, in no time flat!

Great location and friendly staff!! I worked with Kim, (who unfortunately is leaving this location and going to Chapel Hill location after today), she was very helpful in taking care of my "minor", self inflicted issue. I highly recommend renting from them!!

Kim behind the desk at the Public Storage was extremely helpful about selecting the right storage unit and making the process easy. Thanks!

Twice in my life I’ve had to make major transitions and both times I needed to put my furniture, clothing and other miscellaneous items that each meant so much to me, in the care of public storage facilities. The thought and preparation of it was very stressful because you’re entrusting your personal belongings to strangers—even if it is a professional storage company because all companies don’t practice quality customer service. But I’ve been very fortunate to have found this particular Public Storage company where the employee friendliness, professionalism, and empathy really made me feel my things were in good hands. On both occasions, I was able to get my belongings out and I was very pleased to have found everything in the same great condition I left them. Thank you to all the great staff at Public Storage for making my life easier.

Kim is absolutely the best. Everything was very easy to understand with her help. I hope all of you employees are as professional, polite and knowledgeable as Kim.

Cleanest rental unit I’ve been to. Climate controlled building with restrooms and great location. Right up the road from Southpoint mall and Harris teeter. I’ve spoken with the front office lady Kim each time I’ve been in just to say hello. She keeps this place in good shape. You rock Kim!!!! If you’re looking for a storage unit here make sure you see her.

excellent customer service.

Kim is the absolute greatest !! Best employee I’ve met.

We would definitely recommend this place to our friends looking for a storage facility in a convenient location. Kim was very helpful and nice! It was a great experience overall and everything went smoothly.

Kim and Ash were super helpful and courteous! They answered all of my questions, and were super friendly and made everything so easy. The location was clean and inviting. 10/10, would rent again.

Was extremely happy with my service and experience at this location. The employees are very knowledgeable. Kim was so helpful!

I went in to check out some storage space for the first time Kim an her new employee in training Ash were very helpful in giving me information. Kim asked if Ash could show me units an pricing she was very helping an you couldn’t even tell it was her fourth day working for the company. She even explained to be about using the app an online renting to save me time so I can just come in a get my unit without going to the office. I will be renting out a unit soon through their site an or app thanks to them. Recommend this site. Thank you Kim An Ash for your great service.

Just wanted to share a wonderful experience with Kim and Dale at the Public Storage facility located at 7101 NC-751 in Durham, NC. We are in the midst of a home renovation project and needed a short term storage rental to hold the new appliances. Rented a unit and scheduled an early morning delivery. Four guys arrived to unload a refrigerator that was way bigger than expected. As we tried to maneuver the fridge in, we realized that it was not going to fit. The hallway plus the tight corner would not allow it. It was early in the morning, almost 30 minutes before the office was supposed to open. Luckily, both Kim and Dale were there early and began exploring all the options. They jumped into action immediately. Dale made sure that the doors remained open for access to the hallway and also spotted another unit that might work, on a different corridor. Kim started the work on switching us over to the new unit. While smaller than the original unit, the direct access allowed us to store a big refrigerator, range, dishwasher and other accessories. Both the delivery guys and I were relieved! After getting everything moved in, it was the simplest transaction to transfer to the new unit. Kim made it seamless, making sure that all credits were reflected properly on my account. I can't thank Kim and Dale enough for their fast action, creative approach, quick thinking and great service. When you have managers like this, you know you are in great hands. Thank you again!

I rented a 10 x 10 unit 3037 on May 27, 2023 Saturday. I went on Sunday morning to look at the unit. It was a triangle corner unit, definitely not a 10 x 10 square. Sharece office lady kept talking trying to explain how the triangle was really a square. I complained and due to the unnecessary verbal banter I just asked for a refund so I could go. Sharece called Kennedy at Hillside Dr and both agreed that I could have a complete refund of my 189.00 which I paid online on May 27,2023(Memorial Day Weekend 50% discount never happened either) Refund in their computer says it was done and pending. Now June 07, 2023 and I have not received my $189.00 refund. Kennedy now says it must be the district manager Mr Van Ness and regional manager who must authorize my refund….. what it boils down to is the office administrator has no clue what she is doing and no one is held accountable. And 12 days later I have no refund and am told no one can do anything …… I will never use Public Storage Again because the customer service is just plain horrible. I drove to the closest Ample Storage paid $89 and no outrageous admin fees and I purchased a 10x 10 square storage unit. Public Storage I am still in need of my refund. On top of moving this is just plain horrible!

I enjoyed my experience with Public Storage... The site rep was awesome! Kim was nice, courteous and willing to go above and beyond to make sure my transition from one storage unit to another was a smooth transition.... Thank you Kim for your great customer service!!!!

Kim and Dale are beyond helpful! Best storage facility I have ever dealt with!

Lady was really nice that showed me the property! Thank you.

I would like to say that my experience at public storage is more satisfying when miss Kim is working. She is very informative and polite and is an asset to the company. I hope she doesn't retire anytime soon. !!! Facts.

Manager Kim and the staff on site were excellent!

Kim provided great customer care at this property and made renting my unit a breeze. The property was clean and the units were in good great shape as well! Very pleased

I had the pleasure of meeting the property manager and she is an amazing person! She will go above and beyond for all of her customers! If you get a chance, stop by and ask for Kim Kirby!! She will take great care of you!!

Outstanding customer service from a new employee there named Cory. It was my friend and I first time using a storage unit and he was very patient and helpful when explaining to us how everything works. Pleasant conversations and very friendly.

Katina and DJ have both been extremely helpful in my interactions with them at Public Storage. They are polite, personable, and professional. I was able to get units that were convenient for my needs. Great new facility with clean units.