Public Storage Self-Storage Units at 510 Jones Ferry Rd, Carrboro, NC
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6
Address
510 Jones Ferry Rd
Carrboro,
NC
27510
Full Service Kiosk Available
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x5'Online only price$ 42/moSmall 5'x5'- Outside unit
- Drive-up access
$ 42/mo $55Best Price Label -
5'x10'Online only price$ 91/moSmall 5'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 91/mo $122Best Price LabelHurry! -
9'x14'Online only price$ 94/moLarge 9'x14'- Outside unit
- Drive-up access
$ 94/mo $126Best Price Label1 unit left! -
10'x15'Online only price$ 99/moLarge 10'x15'- Outside unit
- Drive-up access
$ 99/mo $131Best Price Label -
8'x18'Online only price$ 100/moLarge 8'x18'- Outside unit
- 24 Hour access
$ 100/mo $133Best Price Label1 unit left! -
10'x10'Online only price$ 101/moMedium 10'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 101/mo $134Best Price Label2 units left! -
10'x10'Online only price$ 101/moMedium 10'x10'- Outside unit
- Drive-up access
$ 101/mo $134Best Price Label2 units left! -
10'x20'Online only price$ 119/moLarge 10'x20'- Climate Controlled
- Inside unit
- 1st Floor
$ 119/mo $159Best Price Label1 unit left! -
10'x20'Online only price$ 122/moLarge 10'x20'- Outside unit
- Drive-up access
$ 122/mo $163Best Price Label -
10'x15'Online only price$ 128/moLarge 10'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 128/mo $171Best Price Label
Nearby Self-Storage Locations
Self Storage Near
515 S Greensboro St
Carrboro
NC
27510
Self Storage Near
72 Marvin Edwards Ln
Chapel Hill
NC
27517
Self Storage Near
500 Myrica St
Chapel Hill
NC
27516
Self Storage Near
7101 NC-751
Durham
NC
27707
Self-Storage Near Carrboro
Resources from the Help Center
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Carrboro Storage Units Near Highway 54
This Public Storage in Carrboro combines friendly customer service with affordable self storage rentals to provide Raleigh-area customers with a first-rate storage experience.
At this facility, which is located at the intersection of Jones Ferry Road and Highway 54, customers can choose from a great selection of indoor storage units and outdoor storage units in different sizes, plus the option of climate controlled storage units.
Two miles west of Chapel Hill, locals living in the apartments along Old Fayetteville Road can use a 10x10 storage unit to hang on to a couple of bicycles, some workout equipment or even a king-size mattress and bedframe.
Homeowners near Carrboro High School can empty an entire five-bedroom home into a 10x30 storage unit when the time comes for a major home renovation.
A progressive community on the rise, Carrboro continues to be one of Raleigh's most diverse neighborhoods filled with great schools, great parks, great shopping and dining, plus with unique community events like the weekly Carrboro Farmers Market and the annual Carrboro Music Festival, there is truly something for everyone in this wonderful town.
Public Storage is proud to help the Carrboro community and surrounding neighborhoods tackle their self storage needs any time of the year.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 331)
I can't believe how many good reviews there are of this place. BEWARE - Our storage unit price has increased from $120 a month at the time of signing, less than 1 year ago, to $190. That's a 60% increase from May 2023, to April 2024 - 11 months. I do not understand how this is not illegal. Be very careful if you plan on leaving stuff here for more than a couple of months. They will absolutely take advantage of you.
Highly unethical and unprofessional. Don’t return calls. Nearly impossible to communicate with. Beware.
Great business always clean when I go to my storage.
Has no dumpster on site that tenants can use. Never seen that before.
I had a complicated, messy situation with bad tenants who illegally moved all my furniture, art and personal possessions from a furnished house into a packed 10' x 30' Public Storage unit in Carrboro - then stopped paying rent on both the house and the storage unit. Caroline helped me work with those bad people and transfer the storage unit into my own name. As I was able to regain possession of my house and start recovering my property, Caroline helped me transfer into a less expensive (5' x 15') storage unit. As an older person who prefers face-to-face business interactions over navigating the online world, I appreciate Caroline's patience and professionalism. Thank you Caroline!
clean! access has always worked
Meg was fantastic helping me today. Jeanie was also great when I first contacted PS at Jones Ferry Rd in Carrboro, NC. Having such good people on staff is a real asset for this com
Worst customer service ever! The electric ceiling light quit. I reported this four times. Each time they expressed their sincere sorrow and said they would have someone call. No one ever calls...
I have called 2x to ask for the electric light on the ceiling to be repaired. I was told a response would be made within 3 business days -- but no response. How may I get this item repaired?
La atención muy buena y amable.
No está abierta la oficina en los horarios que dice en la página .
I'll be back for my stuff!
Closing down our space 1111. What do I do?
Excellent service. Quick and efficient business.
I kept all my stuff there for about a year. I loved all the staff and they were always extra responsive when I asked them anything. Very clean office and my unit was air tight definitely going to choose them again
Lidia was great, the facility was very clean and easily manageable. Overall an amazing location, would rent here again!
Lidia was so helpful and nice! It was a great facility over all, I would rent here again.
I got a storage unit and the worker there Chris was great. He made the rental process very easy and simple.
Good services thanks you !
The site manager was very friendly and helped us meet project objectives and the deadlines.
Caroline is the greatest. I’m a traveling nurse and forget to pay often unfortunately. I know I can depend on Caroline catching it and giving me a heads up. She’s so amazing!!!!
The move in process was so easy.. Caroline helped my wife and I move into two different units and helped us be at ease knowing we would have enough space for all our belongings.. she’s awesome
Caroline provided amazing customer service, and was a pleasure to work with.
Great storage place. Everything is very clean and organized. Caroline, the property manager is always ready help on any need one might have. She provides a friendly and professional customer service, always going out of her way to better serve you. Highly recommend it.
Caroline was very nice and helpful.
Caroline is awesome. She went above and beyond to make sure we were taken care of. We had a great experience and highly recommend this location.
Caroline was super patient and friendly with getting me the best storage option.
Great expirence Caroline was very helpful and professional in answering our questions.
Great customer service, Caroline was very personable and professional.
Great service
Elizabeth is a wonderful on-site manager. I spend at least one day a week at this storage unit and have found her to be very responsive.
My husband and I stored our belongings here while in the middle of a move and we met with Caroline the property manager. She made our move so smooth and she answered every question we had with hesitation. She was very helpful and kind. Thank you for such a great storing experience. We will definitely store here again.
Caroline was most helpful in getting us set- up with a space. She was efficient, clear and personable. She’s a major asset to your company.
Caring, professional. Results oriented.
Property Manager was interested in helping me get the best available unit at the best price.
I’ve been very pleased with this facility over the years. It is secure, clean, and carts are readily available. Manager Caroline goes out of her way to be helpful and make things as easy as possible for the client. I also appreciate the COVID protocol in the office.
Caroline is the best! Total professional!!!
Caroline was very helpful with all my concerns and questions. It is very nice to be able to speak to someone and see the space in person.
I'm posting this for Janet Ulmer who has no internet access. Janet was very pleased with Caroline's assistance.
I’ve misplaced my storage key is there a master key in the office?
The Nicest People Are Here!!!
Antonio and Caroline provided THE BEST CUSTOMER SERVICE I HAVE EVER HAD. Professional, courteous, helpful and friendly. Store your things HERE. You will be amazed at how wonderful everything goes. I wish every business transaction was at this level of professionalism. I cannot reiterate how absolutely impressed I was with my interaction with both these employees.
Caroline is an excellent Manager. She is very thoughtful and thorough. She knows this business and has excellent customer service skills. Her patience is indeed a virtue. I am excited to be a customer at The Best Public Storage Location!!! Thanks for all that you do Caroline!!!
Property manager Caroline was friendly, helpful, and informative. I look forward to working with her in the future.
The manager was friendly and outstanding in her effort and worked hard to help me find the right-sized and conditioned unit. Although no units were available at the exact time I needed, the manager said she would call me when one opened up. She called me promptly when one opened up, and I was able to set up rental of the unit that day! Accessing your storage unit is always quick and easy here and the location is ideal. No traffic and right off 15-501.
Caroline was extremely helpful and made the process easy and quick! Very happy with her service and I will definitely use Public Storage again if needed!
Caroline the new property manager saved my bacon by finding me two units when I could not access my original PS facility because the gate was broken. She was smart confident and calm while I was freaked out about where to store the full truck I had behind me with a crew being paid by the hour. SH
The onsite staff and especially Caroline are superb at this facility. She handled my rental efficiently and was very professional. Great service and follow-up. The facility is clean, safe, and well-managed and maintained. My company has been a long-time customer and we will continue to rent here.
Im leaving a review for Caroline, she went above and beyond to try and help me when the other Public Storage didn’t even bother to show for my appointment when I told him I was coming from Wisconsin to sign the papers and rent the unit. The only reason I didn’t rent was no matter how hard Caroline tried she couldn’t get us the price match from the other place, she is awesome. Thank you so much Caroline 🙂😁
We had reserved a storage unit at another PS property in Chapel Hill, but being from out of state we had to make an appointment to meet with the manager and pay the needed costs to secure the unit. When we arrived there was nobody in the office, so finding the Jones Ferry property online we rushed over there to see if they could help us solve the problem and possibly arrange to transfer our reservation to their (much nicer) property. Caroline was extremely helpful and professional, but unfortunately they did not have a unit available that suited our particular needs. She put us on a wait list, but we discussed it and figured we could do without a storage unit for the time being. However, whenever we decide we DO need to store some items, Caroline will be the first person we call! HIGHLY Recommended!
Antonio was great! Got what i needed done promptly and the best Attitude
I actually just had the luckiest encounter ever. I was confused about being over charged etc... Not only did the project manager Caroline . Assured me that I have nothing to worry about. She explained every step . It was both enlightening and reassuring. And she did all this without putting me or her coworker down. That lady is special. She just earned a 5 star review for the storage on her behalf. OVERALL IVE NEVER HAD AN ISSUE WITH ANYONE THERE. 👍
This Public Storage was able to accommodate us for several units last minute. Easy access to highway and area felt safe. Caroline helped resolve an issue that could have ended up being costly for us.
Great place!! Always feel safe and Caroline the property manager is awesome to work with!
Been here 2 years. Good service worth the price. Judt poker my TV out its still in great condition
Great staff!! They helped me quick and conveniently. Very affordable prices I will be doing business again😊 Caroline is very nice and willing to help me last minute. Great job!
Sucked
Scott is really nice- he says he just took over management recently and he's extremely helpful and friendly. The location is super convenient and it's always easy to access our unit.
Great customer service , very patient and helpful. I would recommend this facility to all my local friends and neighbors.
Great place wonderful staff
Top notch service!
Tripled their storage rate, was said it was to be the same consistent rate I’ve been paying.
Courtney was awesome !! Really great conversation and was very helpful !!
Courtney was very helpful, thank you !!
Excellent customer service!!
This facility is great ! Courtney was so helpful and nice. Will definitely be back !
Courtney was friendly, professional and answered all our questions.
The facilities were clean and well kept and the staff were very helpful.
Very easy to locate. Off jones ferry rd. Very polite customer service amazing.
Courtney was above and beyond!!! Knowledgeable Patient and above and beyond customer service!!! B
COURTNEY WAS ABSOLUTELY GREAT,,,PLEASANT AND KNOWLEDGABLE
Courtney was a great help and explained everything perfectly!!
We have used Public Storage at Jones Ferry Rd, for awhile. The service, location and cleanliness is exceptional. Courtney is wonderful to work with as she so very efficient, helpful and knowledgeable.
Courtney was very helpful, quick and easy to check in and store your stuff!
Courtney was very courteous and helpful during the entire process! Would recommend to any colleague or family member
Courtney and staff were great!!!
Hi there, Courtney in Chapel Hill was so helpful and friendly. Great experience and I found the perfect space to house my paintings. Thanks Courtney!
What a fantastic experience!
Courtney was very helpful, got us exactly what we were looking for. She very appreciated!!
Courtney is fabulous! So helpful, showed around and stayed n touch through the whole process! Highly recommend!
We have had 2 or more units at this facility for over two years now. We run a charity and the security , cleanliness and friendly help of Courtney and the staff has been excellent since we have been there . The hours are convenient for us and controlled access is important as we have donated items stored here. The location is excellent with easy access from rt . 54. .
Courtney, the manager, was absolutely incredible helping me with a move from another unit. She stayed in touch about the availability of the unit I was interested in, followed up, helped with repairs in the new unit, and educated me on other services (like package delivery) that were available. I am so happy with the new unit and recommend this Public Storage location, and Courtney, completely!
Courtney was very helpful and pleasant...great customer service
Rented a unit this morning. Facility was clean and orderly. Courtney was very courteous and helpful.
Courtney was wonderful and so helpful! This was my first time renting a storage space and she showed me the space, made sure I understood everything, and let me know how to contact her if I needed anything. She made the process easy and even fun!
Courtney. Super polite and patient with myself and elderly parents moving in town from out of state. Helpful, answering a wide range of questions and concerns my parents had.
Recently purchased a space, Courtney at the front office was extremely helpful and even walked me on-site to see a storage unit. Very nice and secure facility!!
Courtney is the real MVP
Courtney was very helpful and generous. she answered all my questions and concerns. i highly recommend doing service with her.
Courtney was really helpful today and very informative!!
Pricing to go up every year don't know why but I like to play
Courtney was so helpful to me was very nice and showed me everything I needed to know
Courtney was very helpful to me and nice when I came in gave me every needed to know about the storage and stuff great work
The clean units and respectful employees! Great experience!
Fantastic experience with Chelsea. Her smile and attitude makes the experience much easier
Great customer service and always polite! I love the prices as well! Chelsea is great
Chelsea was so helpful for me as I used a storage unit for the first time. What a smooth process! Highly recommend!
Very prompt and friendly staff. Super clean grounds and units.
Chelsea was very helpful in helping me choosing a unit. Very professional and courteous. Highly recommended.
This was my first time purchasing a storage unit rental. Chelsea was incredibly pleasant, and friendly. She had a smile on her face the entire experience. 10/10 would recommend others to come here if they are looking for storage options. The facilities were clean and well kept and the staff was awesome.
Chelsea was outstanding!!! Super friendly, knowledgeable, and just an overall delight. Happy to have my stuff laying in wait with her and this fine establishment.
Chelsea walked me through my storage rental and she was amazing! She was professional, informative and friendly. The site is clean, and the space was perfect for my needs. I would highly recommend
Chelsea has excellent customer service. Very informative and sweet. Thank you
Great service and excellent explanation!
Great service. Very professional.
Courtney was the best, please come to public storage and she will get you give you the perfect unit!
Courtney was very helpful and friendly..during my daughter's stressful move.. definitely made the experience better... customer service skills to the extreme...
Julie was sssooo helpful in every way! Signed up for a storage unit and she was "on it" - adn ... with a GREAT sweeeet smile! THX Julie! Mike Chapel Hill, NC
Ended up needing storage last minute and worked with Chelsea. She was very helpful in figuring out the right size for my things and the best way to keep them safe!
Great service!
Chelsea did a great job! She’s very personable, and very knowledgeable. She was patient in answering all my questions, which I always appreciate. She greeted incoming patrons quickly and courteously. The only drawback is that it’s the middle of August and there is no air conditioning in the office. Employees, and their customers, should not have to deal with such excess heat when it’s over 90 degrees outside! Public Storage, you need to correct that immediately.
Great location near UNC Chapel Hill and nice people/excellent service! Thank you!!!
Quick and easy process. Much help offered for a great experience.
Excellent service from Chelsea, clean location, and very detailed on the specifics. Only drawback is required additional insurance is stated after signing the contract.
Sherita was an amazing help. I arrived at the end of the day and she was so polite and efficient. She made the process easy. The property is immaculate. I highly recommend this location.
Chelsea was kind and helpful. I’m glad I chose this location.
Courtney and Chelsea were fantastic! They helped me during my multiple trips back to and forth to Public Storage. I would recommend this location to anyone looking for good and friendly service!
I made a reservation online and received a confirmation call within minutes! We set an appointment to see the unit and set everything up. We were greeted with a smile and the process was quick and easy! Great customer service. It’s awesome that you can rent a unit on a month to month basis and we didn’t need to have a longer contract.
Chelsea was great to work with, and made the entire process a quick, simple, seamless effort. Clean facilities, easy secure access, reasonable rates, and helpful staff - can’t ask for much more.
Great experience!
Quick and easy, customer service was top notch! Thank you Julie for the easy check-in and first class service!
I walked in looking for a storage space. This beautiful and kind lady named Kim greeted me with a smile. She helped me get the storage I need and had to assist me a couple of times with my lock. This lady is great and dealing with me takes patience. Thank you public storage.
Excellent service from Kim very experienced and very resourcesful with information. Very Satisfied!👍🏼
Mrs Kim was very sweet an very respectable an polite she helped me out a lot is there anyway she can stay at this location for good she never once was rude to me she gave me everything I needed
Very nice place! Very friendly! Definitely come again!
I applied online and was able to visit the same day! Chelsea is a consummate professional and I am moving in. Highly recommend.
Julie was an wonderful help with getting me an unit to fit all my belongings. I will definitely be spending the word of how great my experience was.
Kim was great! Everything was perfect and great customer service!
kendra is awesome!!!
Kendra was very helpful in helping me find a storage locker even though I had originally made a reservation at another location. Thanks again!
Chelsea was a great help. Friendly and professional.
Kim does a great job. My husband was well pleased with our space. We purchased merchandise and very satisfied with our service.
Kendra was extremely helpful thru the whole process and was able to assist us with choosing the perfect space for our items. She was very personable and knowledgeable .
Excellent service - Kendra was great!
Excellent customer service
nice location, great staff, and highly recommended. Super helpful
Kendra was GREAT. Customer service couldn't been better!!
Kendra helped us immensely. She gave us very detailed information, great suggestions, and great overall customer service. She was able to quickly answer any questions we had and allowed us to thoroughly inspect the storage units we wanted.
Chelsea was super helpful. Professional. Fast. Courteous. An assert to her employer!
I not only store my belongings here, I even decided to work here! Excellent management team. :)
Jodi was very courteous and very helpful when we needed an immediate storage unit.
First time renting a storage unit. Jodi made it easy and painless as possible. If you ever need a storage unit she's the one to see.
Great Place to store. Jodi, Chelsea and Kevin are very helpful!
Excellent service
The manager Jodi helped me out and was extremely kind. Would highly recommend this storage facility. 10/10
Great service
The BEST Facility and Staff! Kendra IS the best; very knowledgeable, friendly, helpful, and does her job correctly and efficiently! I know this facility is clean, safe, and staffed, and I feel 100% confident I couldn't find a better place to store my treasures! Kendra, you're AWESOME, and Public Storage IS awesome too, my GO-TO place!!
I initiated my reservation online and within minutes I got a call from Kendra to set up an appointment. She greeted me by name when I arrived and personally showed me the unit I would be renting. She explained how to sign in and out as well as some precautions to observe when using the lock for the unit. The whole rental process was handled quickly and all my questions were answered. If you are lucky enough to have Kendra take care of completing your rental agreement, you will indeed be in good hands. This storage site is very clean with plenty of room to drive around in the storage area and there is more office parking than I am used to seeing.
Kendra was very helpful, efficient, friendly and made the process of setting up a new account seamless.
Sherita was so sweet and helpful! She showed me what she had available and tried to accommodate me, even though they didn't have the size unit I needed. I'll recommend her to anyone in the area.
Jodi and Kevin have been very helpful during our move! Great team here.
Very easy setup process and lovely staff!
Best storage and service in Carrboro!
Jodi and staff were extremely helpful! I highly recommend this storage facility.
Jodi is amazing! I didn’t know what to expect or even sure of what I wanted when I got there, but I was blown away by the amount of kindness and helpfulness she has! Well done! Can’t wait to see her again!
Jodi is the best worker and best mom! :)))
Jodi has been fabulous - very helpful and friendly We highly recommend Public Storage.
Loving public its great to rent with them
Chelsea was a hardworking individual that got us everything we needed on time and in a friendly manner ...highly recommend her for anything
Chelsea was very helpful and got us what we needed quick and easy!
Couldn't have been an easier experience. Customer service was excellent. Jodi was great.
Great place to store your things! Logan has been so helpful threw my whole process of renting a storage. She’s so sweet and has help make my transition easy.
Excellent experience! We were relocating from Arizona to Chapel Hill and needed a large climate controlled unit with space to park a large ABF trailer while we split our possessions between the storage unit and an apartment. Logan and Jodi were extremely helpful on the phone as we made our journey across country, ad were even more helpful and friendly in person. Highly recommended!
Logan does a great job trying to make everyone satisfied. Super clean storage facility with solid security.
Logan was super helpful! Moved in nice and smooth!
Logan made sure I got the unit I needed! She was very helpful and accommodating. Great service!
I needed a storage unit to hold my furniture over the summer in between apartments. Kendra was polite over the phone as well as in person and answered all of my questions promptly. When I went to tour the facility, I did not feel pressured at all and she made me feel comfortable leaving my items there. Kendra walked me through the entire process and made it quick and easy! The facilities are clean and safe. The only reason I am not giving this 5 stars is because the company does not prorate the rent for the month you leave. I will only need it for half the month but will be paying for the entire month. Kendra is not at fault for this and I am very impressed with her service.
Sherita was a great help! Very kind and helped me find the unit I needed.
Logan was super helpful checking in, very knowledgeable, and fun to talk to.
Logan was incredible! The unit size I needed wasn’t available, but she went above and beyond helping me find a unit at another location and making sure I (a carless college student) got there safely. If you need storage this is absolutely the place to go!
Renting a storage unit here was so simple and painless. Kendra did a great job of ensuring that I had everything I needed, I can't recommend her enough.
Kendra was extremely professional and helpful in finding the perfect unit for my needs.
Fantastic storage facility with A-plus service by Kendra. Fees and discounts are openly disclosed and explained. I definitely feel comfortable leaving my stuff here.
Kendra was awesome!!
My husband and I went to rent a unit at this locations and was greeted by the most helpful employee! Kendra was attentive , helpful, knowledgeable, and very personable!
The staff was very responsive and helpful. Kendra was very helpful and provided great customer service. Great first experience with Public Storage.
Xavier from 510 jones ferry rd Carrboro NC branch was very very helpful to me. His customer service was great
Was looking into storage units. Found public storage online, and met with a gentleman by the name of Xavier. He addressed all my questions and concerns. I look forward to using Public Storage.
How much is the late fee if you can't pay by due date?
Xavier handled the sign-up very well. Property well kept up, unit in good condition.
Luke is a great guy very generous in helping me with my items.
Xavier was great! 5 star service and facility!
Very pleasant experience. Sherita was very helpful and polite 👌
Excellent - thanks Xavier!
Very smooth & painless transaction. Xavier was great.
Great customer service!
Really appreciated the helpfulness and professionalism of Xavier. Interacted with him on several occasions and found him to be always friendly, responsive and knowledgeable. Also appreciated the accommodations for security of the premises and the clean, well-maintained property.
super helpful property manager, great location and facility!
Came in to get moving supplies and Xavier was awesome!
Tamara is so friendly and helpful!
Great location and good customer service and clean. I recommend this facility.
Clean, accessible, safe, and Tamara was awesome!
Beware, they get you in at a low price and then jack your rate up. I signed up and moved in 5 months ago. For my 5th month's bill I noticed my payment had increased by 18%. When you call their support number, if the system recognizes your phone number from being on file, it will only direct you to the local office (this one for me). The person working at this office said that rates go up regularly and that I should call the national office if I wanted to attempt to reduce the increase. I had to figure out for myself that I needed to call from another number because after many more calls to this office, no one picked up. I finally was able to talk to Brienne (not sure of spelling) in customer service from the national office. She told me that rates go up and that it was in my contract. Not "I'm sorry" or "here's the reason why the rate went up". She was cold and could care less about my complaint. To me this indicative of a company culture that knows that once they get you in, they have you. No one wants to have to move all of their stuff just after moving it. I asked Brienne if there was any way they could reduce the rate increase. She said that the rate was still below "market price" so they could not. This "market price" term she used reflected the price on the Public Storage website for a walk up. I asked if I could speak to her manager and she told me she could transfer me but it would not help. I still asked her to transfer me and it directed me to voicemail. I left a message with my details and asked for a callback. That's been 12 days ago and I do not expect a return call. I would highly recommend you take your storage needs elsewhere if you want a rate that does not increase in less than 6 months.
how much is a small unit to store a motorcycle
Cee Cee and Tamara was awesome today great customer service love my unit and price
Very helpful staff. Very clean storage facility.
Clean facility, accessible location and outstanding customer service. Tamara went beyond the call of duty to meet our needs and our timeline, maintaining a courteous, helpful, positive attitude throughout the process of making the arrangements for our storage unit.
Tamara has excellent managerial skills, friendly, professional and consistent. I highly recommend this location!!!!!
She was very nice and patient with me thank you!
Helpful, clean location
Cherry made My reservation paper work smooth and easy.
Cherry was awesome
Great customer service. The facility was nice and clean. We are happy with our unit. Will rent there again.
Cherry was such a help moving me into my storage unit!! Loving my experience here so far!
I went into this Public Storage about two weeks ago to get some boxes and packing paper and a few other items. The lady had great customer service she even offered to take all my items out to the car for me. Haven't seen customer service like that in a while. I think her name was Tamera something like that. I will be back if we need more items.
At first encounter, the staff was helpful in renting me the unit I needed. The condition of the unit I was rented was somewhat questionable, as my possessions would frequently become covered in a white powder that the staff could not explain. Additionally, I had repeated experiences being charged fees that had not been explained to me beforehand. On more than one occasion I received a call informing me that I owed money on the unit, and when I asked what I was being charged for, the explanation was unclear to the point that I didn't know whether I was being penalised, whether it was part of a monthly payment, or otherwise. Policy wise I'm sure everything was valid, but there was practically zero explanation of the fees that would arise regularly. I wouldn't have minded paying a little more for the unit instead of being advertised a certain rate, and then feeling like I was being tricked into paying more money than I had agreed to.
Friendly customer service. Tamara was very courteous and professional.
Támara and Allegra grave me a great service . They were kind and helpful.
Had a very nice experience, Tamara was really helpful and made everything easy.
This facility was well maintained and Ms. Tamara was very polite, helpful and she knew her job very well. I do plan on returning in the future to Ms. Tamara's store.
Great friendly staff. Very simple storage.
Luke was very thorough and helpful, the unit was well maintained and everything was in working order.
I experienced an extremely pleased customer services from this property. Klu was so helpful and friendly, she helped me with the whole check in process efficiently, and took care of every question I might have with storage professionally. Overall I had a extra great experience within this property and their nice service, and would definitely choose this property in the future.
I am very pleased with the customer service that I received from the manger Whitney. She was very kind and helpful. She made sure I had everything I needed. Took the time to help me find the right size unit for a good price. Thank you so much Whitney and Public Storage!!!!
Amazing customer service! Chris Gillespie was friendly, knowledgeable, professional and made the whole process quick and easy. We rented a 5x10, indoor, climate-controlled storage unit. Both the unit and the property were impeccably clean! I HIGHLY recommend this location to anyone looking for clean, secure, competitively-priced storage. Thanks, Chris!
The staff at this facility is wonderful (5 Stars) and Logan is especially helpful with any questions or rental needs, but her hands appear to be tied when it comes to management policies at Public Storage (2 Stars). The facilities are very well maintained, but beware of their unfriendly policies if you intend to store your stuff here for an extended period of time (years). The Backstory: My friend and future wife had been using the Morningstar storage facility for a number of years before we started dating and were later married. Based on her positive experience, I also rented a 10 x 20 unit to accommodate my household relocation to Chapel Hill. After being acquired by Public Storage a few years back, a number of consumer-unfriendly changes were implemented. These included the padlocking of the dumpster on the property and steep annual rent increases. I vacated my unit this summer when the rent became too much to justify (outside 10 X 20 unit for $265 mo) after several annual 10% + price increases. The environmentally controlled 10 x 20 space rented by my wife also experienced steep annual price hikes to where she was being billed $377 per month after another 10% price hike this year (2016). Curious about whether she was being treated equitably, I checked the current prices for this storage unit using the Public Storage online tool. I was surprised to see that current renters would be able to save $173 per month over the rental that my wife was getting billed ($204 versus $377 for 10 x 20 environmentally controlled space). When she asked at the office about an adjustment, she was told that there would be no rate adjustment even though the current "web only" rate was 46% lower than my wife was being billed. She offered to rent a "new" unit in order to secure the lower price and was told that "transfers" do not get the online pricing either. In order for me to get the online price of $204 / month, she needed to terminate her lease, vacate her current unit and move four doors down the hall to a duplicate 10 x 20 storage unit that I rented under my name. Note: If I was named anywhere on her rental agreement (emergency contact, authorized user, etc) I would not be eligible for the online pricing. Thankfully I was not named on any of her paperwork so the online pricing was available to me. After packing and moving my wife's things 40 feet down the hall from her old unit to my new unit, we are now paying a market price of $204.....but what a hassle. BEWARE: If you remain a customer of Public Storage for several years, your rental cost will eventually be FAR ABOVE MARKET.
Logan was very helpful getting my container located in a convenient place so that I could empty my unit. It was right in the middle of an extraordinarily hot and humid few days so she might have saved me from heat stroke.
Storage facilities are among the best I have ever seen; units have easy access and lighting. Logan, the representative who helped me, was very considerate of my time and expedited my account setup without missing any details. I recommend Public Storage 100%.
After having rented from this storage facility for years with our business, it was the first place I went when I needed personal storage. Logan was super helpful in helping me get just what I needed! Thank you!
Logan was beyond helpful. She was personable and made sure to let me know what my options were in terms of getting the best deal on my unit. I highly recommend this location.
Logan was so helpful and kind, it made the experience fast and easy. The location was well kept and she helped me get the best deal too! I will definitely keep renting from this facility and recommend it to you.
Logan nos ayudó a encontrar la unidad que nos convenía. Sólo necesitábamos una semana y nos encontró un box al mejor precio
Logan was very helpful and sociable. She helped us figure out what size unit we needed and made us feel comfortable every step of the way with thorough explanations of the process. She made the experience of Public Storage feel less like a chain and more like a personable small business. I would definitely recommend this to other people looking for places to store their personal belongings or anything else. Very positive experience. Thanks Logan!
Logan was such an amazing manager! She made my entire experience seamless and problem-free. I got the unit I needed, and the assurance that my belonging will be taken care of. I will recommend Public Storage to anyone who has storage needs!
The location is convenient, but the company raised my rate rapidly after I started storing things there: 35 percent in 18 months. Also, the security gate was open every time I visited, meaning the only barrier between the general public and my belongings was the lock on my unit.
Cherry was super helpful, and very efficient. Definitely recommending this place to any of my friends who need storage.
Easy to work with, friendly, and very helpful! would recommend!
Excellent customer service by a clerk there name Logan. Very clean storage. Will recommend to anyone I know!
It was great. Scott did an excellent job. I found a unit on the web, made a reservation there, got a call back from Scott suggesting a time to meet and review the unit, went in, and got it rented. The whole process was very smooth. The unit is perfect. Scott was very professional and courteous.
Logan provided great and fast service.
Scott was super organized, efficient, and polite! Thanks for making my day easier 🤗
I tried to book a unit online but received a call before I could complete the process telling me that I was not eligible for the online discount because I already had one unit at that location. I arrived for an appointment to secure a unit only to be told that the unit was now not available but a larger one was available. I declined the larger unit at a higher price and waited 4 more days only to have to settle for a different unit that required that I purchase two locks. The entire experience was disappointing. I asked for the supervisor to give permission to rent me a larger unit at the smaller unit price due to the inconvenience and lack of organization. The website does not say that you are ineligible for the online discount if you already have one storage unit.
Rented a storage space today from Logan who was 100 % helpful. She explained everything to me about the facility, my storage space, and then took me to view the space, where she instructed on how to open and then secure the area. We returned to the office where I signed papers as she explained the requirements of the lease. Logan gave me a card with the access code to open the gates to access my storage space and before I left, we checked to be sure it worked. Yes, it did. Perfect ! I'm ready to take my STUFF and leave it while I have an adventure. Thanks, Logan.
Shelby was great to deal with. Got a large storage garage for a price that was half others that I priced. Pays to be a repeat customer. Neat, clean and easily accessed when I need to...this will always be my 'go to' storage facility in Chapel Hill.
Convenient location, easy access for all sized if vehicle, reasonable prices
Rented unit today. Logan was very helpful and it was an easy and quick process because I had completed online forms. Clean unit ready to use.
I find it very corporate. I find whenever I go into pay the computers are generally down or "warming up". But the worst thing is a white powder that falls from the inside of unit onto everything.
Great location - clean, well managed, and they even have hand carts! Shelby helped me with renting a unit, and she was above and beyond what I expected. She answered all my questions and helped me figure out what size unit I would need. She was really nice, patient, knowledgeable, and didn't ever pressure me with up-selling etc. She anticipated my needs (having the right kind of lock, insurance etc.) and was really friendly to boot! The unit I rented was clean, in a well lit area. It is easy to access and I noticed a few fire extinguishers along the way (which made me feel safer about the place). Like I said, they had hand carts - so even in a climate controlled unit I could drive right to the doors of the building, off load on to a cart, and wheel the stuff to my unit with ease. They require insurance which surprised me but is definitely a plus. If it is worth storing, it is worth insuring too right? And as someone who will be traveling and not able to check on my unit if a storm came through... that was also reassuring.
Kieonda was very attentive and patient. She made sure all questions were answered and handled everything in a timely manner. Great customer service
Kieonda was great! Thanks!
Jeff and Kieonda were both very professional and provided great customer service. Highly recommend this facility!
DO NOT PUT YOUR STUFF HERE! We've been customers at this location for about a year now. Since around April the door to the climate control building has been broken, so they turn off the HVAC and just leave it open. Now my stuff has mold all over it and there are now birds and snakes living in the unit. I saw a copperhead slithering across the floor about a month ago. I've complained to the front desk no less than dozen times and I get the same response" we can only take a picture of it and send it to the main office. We aren't allowed to do anything else" All this with posters everywhere saying 100% Customer Satisfaction...They are quick to give out the Area Director's name Kristi McDougal and a telephone number but nobody ever answers that, it just goes to voice mail. We pay on time every month and only want what we pay for and are not getting that. If we weren't too busy with our home remodel we would move it all out and into another storage facility with another company. We are just leaving stuff there short time now rather than pay to have it moved twice, which is what they bank on here.
Arlyn is the best, knows what she doing. Very polite plp over all at the office
Kieonda was an excellent with her customer service skills
Kieonda was AMAZING! She really worked hard to find me exactly what I needed. She was very friendly and helpful. She became extremely busy while I was in the store but she maintained professionalism and a smile! I would definitely recommend the usage of this facility to other college students in the area!
Kieonda es buena persona y atiende muy bien al cliente Gracias Kieonda
Angel is a phenomenal person, working with her was a pleasure. I highly recommend her and love her customer service!
Angel Is an awesome preson, She always keeping me up to date with all of my dues. Angel is very professional with an amazing smile wrapped up with a great personality -Corbin Moseley
angel was very very nice and helped me with my account!
Christina was awesome!
Christina was extremely helpful,knowledgeable and extremely personable. I will recomend this location to all who inquire about storage or moving supplies.
Really did an excellent job to get me the right unit at a good price when I was in a pinch. Would highly recommend. Clean and well maintained facility.
Christina was great and very helpful. Sign up was very quick and friendly.
Christina is awesome!!!
Christina was very thorough with follow through and persistence in making sure my account information was complete and up to date. In addition, she reached out to make sure account payments were current in a very profession and polite manner. She made me comfortable in addressing my past due payments. I am sure I won't be past due again based on how effectively she handle me.
Great experience. Christina was very helpful. The process was very fast and efficient. A very good experience.
Christina was very helpful and professional in getting me signed up and showing me the ropes.
excellent location, packing and shipping supplies and awesome staff! HIGHLY recommended!!
Christine is an awesome manager. She is patient, kind and informative. Always pleasant!
The Manager, Christina is a very good and experience Manager. She was quick, polite and very helpful. I've never seen a person so knowledgeable on storage matters like Christina. Public Storage and the customers it serves are very lucky to have such a person.
Christina, our property manager, is great! She was very knowledgeable and attentive to our needs. We needed a quick turnaround in getting a storage unit in order for our movers to get our stuff in. She was efficient, helpful and kept us at ease with our transition in moving our belongings on site. Great service and great property. I would definitely recommend to anyone who needs a storage facility.
Christina was very helpful and professional. She made the experience of securing a storage space comforting and less stressful; Thanks, Christina for everything.
awesome service from property manager! :)
Christina is the BEST! Really cares for the customers
Christina and Tamicka were absolutely wonderful! The entire experience was awesome! Would highly recommend this location! Thank you and keep up the great work!
Christine was great. Easy check-in and clean storage unit.
Christina one of the attendant at your location was very friendly and professional. I like her work ethics, explains everything simply and thorough and always smiles. Keep it up Christina. you deserve a good rating.
Christina was very helpful and was nice. Will be back again for more boxes af a discounted price.
Helpful Staff! Christina met me and walked me through the facility to my unit. She noted the motion activated lighting and showed me how to operate the lock. The parking area is open with good visibility. The rolling carts are very helpful when unloading your vehicle. The storage building was neat.
Great customer service from the point I opened an account to when I closed it. Christina made every visit enjoyable. She takes pride in what she does and it will make any customer feel secure about their storage needs.
Christina was very helpful and informative without being pushy. Very friendly!
Angel was awesome! Thanks for the quick and easy check out process!
Christina was helpful, friendly and professional. My son and I enjoyed meeting her. She got our requirements, explained all our options, reviewed the property access with us and handled the paperwork quickly. It is a clean and secure facility. I'm very happy with my experience so far.
I had needed a storage unit last minute because a pipe burst in my home and flooded my floor. I found the customer service at this location was excellent. The property manager, Christina, was friendly, polite, helpful, quick, and honest. She always remembered me by name. As for the storage units, they were clean and secure. My only complaint is that the gate locks at 9PM. I would prefer 24h access.
This was my first experience using a storage unit. We had to move my daughter out of her apartment the end of May. We could not move into her new apartment until the end of June. We live out of town so taking everything home and having to un-pack and then pack it up again and carry it back to Chapel Hill and hour and half a way was not a very smart thing to do. I am so glad we found Public which was a Godsend. Public Storage was very convenient to the campus and her apartment. The people were very helpful and kind. I would certainly recommend using Public Storage. It is safe and clean too.
Amanda from public is great with awesome service extremely friendly and great work
Christina was awesome! She got me set up and ready to go in no time. I'd recommend this facility to anyone. Great location and easy access to storage.
I am so happy that I decided to go and visit Public Storage Carrboro today. I was very fortunate to work with Christina, a very competent, knowledgeable, friendly, patient, and compassionate customer service representative. I had never rented a storage unit before, and so naturally I had multitudes of questions about how big a unit I need and how much things are going to cost. Nonetheless, Christina went above and beyond to answer all of my questions to my satisfaction and made sure I got the best deal for my needs. I don't know about the other staff, but if you want a winner, work with Christina! Cheers
Felicia Felicia was really very helpful. G.reat service
Christine is awesome!
Helpful, thorough, accommodating service, and the unit is clean and well-maintained and regularly checked. Feels completely secure to be there.
Kim and Christine work well together. Kim was very helpful with finding me the correct unit. When we found it, a small strip of tape had fell from the ceiling (just a little bit). Kim made sure it was fixed in a very timely manner. I found what I needed and at a reasonable cost.
Christina was great. Made it easy and fast to get going.
I rate Public Storage located on Jones ferry Road in Carrboro with five stars. The sales clerk Christina is helpful, knowledgable, friendly and professional. She has always taken whatever time I need to answer questions. Kim is also quite friendly and professional although most of my dealings have been with Christina. The facility itself is quite clean and very user friendly. The environment feels safe. My experience has only been with the climate controlled units. I highly recommend them! Thank you Christina and Public Storage.
Christina was extremely knowledgeable about the product and services she represents. She was helpful in choosing the right size unit, and explaining all of the details in renting there. I highly recommend Christina and this facility for your storage needs.
Great to work with!
Christina, the manager onsite at the time I visited, helped make my experience so quick, easy, and pleasant! She was extremely helpful, and nice throughout the rental process. I am totally satisfied with this storage unit, and would recommend Public Storage for convenience and customer service!!
Christina was awesome!
Christina is an excellent rep for Public Storage. She is the front desk person who greets visitors, opens and closes accounts, handles problems and in all of this is a bright, smiling, knowledgable and friendly soul. A great employee who makes the storage experience a pleasant one.
I recently had a series of very unfortunate events happen to me. These events left me in the difficult position of being in possession of a storage unit containing items and furniture that I neither wanted, nor had any way to move or store. The staff at this Public Storage location were absolutely wonderful helping me through every step of dealing with this situation. They could have easily taken advantage of the situation, and squeezed another couple months rent out of me. Instead, they walked me through all of my options, even going so far as putting me in contact with local charity organizations that would be willing to come and pick up the contents of the unit FOR FREE! These are great people to work with,and I would recommend their services to anyone in need of storage space.
Getting a unit for temporary storage was SO easy and quick! Christina (the front desk) honored the online price which was discounted and the entire process took less than 30 minutes. The units are great and the location is so convenient!
Great customer service. Handled my questions and concerns friendly and quickly!
Location, the friendly customer service from Christina and Kim, knowledge of rules and regulations and how safe our storage will be. Story.....with no fault of public storage our move got into a little problem. The movers brought a big rig...ummm no fit. The movers did what they need it to do including me. So i did lots of waiting at the customer area. Christina and Kim understanding of situation..offer coffee, soda. Not seem much but to me it did. Thanks for your help and understanding.
Christina was a big help and made everything quick and easy. Very professional!
Excellent service. Christina set me up before thanksgiving. I used my storage while work was being done on my house.and I got everythingback in place before New Years Day. No hastle, reasonable price, helpful staff.
This Public Storage location is first rate. A well maintained, secure, clean and well lit facility. A great value for the money. In the office, Christina went out of her way to help me with renting my unit. Definitely 5 star, no, 6 star customer service. Thank you Public Service and thank you Christina!
I had been satisfied while this location was owned by Morningstar, but I am really pleased with the new Public Storage team of Christina and Garrett. I needed more room and they helped me find it, all the while saving me some significant money. They asked good questions and accomodated me thru the transfer process. Their follow-up has been great. This is one of those rare cases when a merger/change has worked out well for we consumers, mostly because of good managers. Since the merger they have upgraded the facilities a bit. Nice Work!
The staff are more than equipped to handle all of my questions with a recent transfer of ownership. They both were patient and helpful with giving me options to pay online, even when I forgot my login several times. I had to weigh options on a unit size and they gave me several different options to consider for the future. I enjoy the accessibility to the property, the cleanliness and the friendliness of the staff. They need some music!
They was awesome and friendl. Very knowledgeable about every question and concerns I had. Please contact them for your storage needs.
Morningstar was great. Good facilities, conscientious and friendly employees. They have just been bought out by Public Storage. Public Storage cleared out all of the folks from Morningstar and replaced them with staff who have all the charm of meter maids whose entire wage is a percentage of penalty fees and proceeds from auctions. They are brusque and unpleasant. Worse, they seem disinterested in helping you resolve problems that originate with their business practices. Immediately upon purchasing Morningstar, they began rejecting monthly payment checks from lease holders that were made out to Morningstar. They called all of us and left threatening messages informing us that we were in violation of our leases and would be assessed penalties if we didn't have new checks in their hands by the end of the week. Those who had third parties covering their leases would mostly just have to pay the penalties. This kind of crap seems to be part of the Public Storage business model. Just two days ago--a full two months after Public Storage took over Morningstar--leaseholders got written notice of the buyout and a copy of their new lease. I will be looking to get my stuff out of there ASAP.