Public Storage Self-Storage Units at 17481 North Outer 40 Rd, Chesterfield, MO

I contacted the storage facility Sunday evening, not expecting a return call. Within a few minutes, Candi, a manager with Public Storage called me and immediately resolved the issue. I am impressed with Candi’s response time. A very professional & responsive person. Thank you Candi! I truly appreciate your your quick response time, Karen

Extremely clean, secure and warm inside during winters. Your car drives into the building so when you load and unload you are right at the elevator. Cooperative staff is quick to help. I needed a bigger unit and the nice lady found me one near my old one so I would not have to cart my stuff all over the place. I do miss the carts they had by the elevators to move stuff around in . I hope they bring those back..

Very nice storage facility. Will definitely use again if needed!

Diane helped me in a great deal!

Candi was really helpful with move-in and making sure instructions were clear!

DO NOT USE THIS FACILITY! I rented a 10x15 unit for 6 months when my family relocated to St. Louis. Imagine my surprise when we went to move out and our entire unit smelled of mothballs. There were also moths in the unit so the treatment wasn't even effective. I contacted the property manager who basically said this is the risk you run when renting a climate controlled unit. She said my only recourse was to file an insurance claim, which of course was denied. The property manager essentially blamed other people for putting mothballs in their units. However, the odor is so powerful that I believe Public Storage was attempting to get in front of a moth problem at this facility. There is no way my unit could smell that awful from secondhand exposure. I just moved into a new house with a newborn and all of my items (furniture, clothes, mattresses, baby gear, etc) are currently sitting in the garage until we can figure out what to do with them. I NEVER would have stored my stuff here had I known this was a possibility. We will need to discard several furniture pieces as professional cleaners couldn't even get the smell out. I'm so upset, and the lack of compassion shown by the property manager is what prompted me to write this bad review. I will be taking legal action to try and get reimbursed for the cost of the unit. I just wanted to warn others not to rent here. Plenty of other storage facilities in the area that likely take better care of their customers and their belongings!

Excellent

I can't imagine a better customer experience than what I just went through with Erin. She made the rental process so easy and efficient, and now I'm all set with what I need. Definitely recommend!

Absolutley amazing! So easy absolutley perfect!

Great!

Candy is the most polite, funny, and kind hearted worker I’ve ever worked with! She made my experience feel very friendly and welcoming. They are are efficient and helpful at the Chesterfield public storage. 🙂☺️

Candi was great and has amazing customer service!

Just left Chesterfield locations the young lady Dawn was very considering to my needs on what storage unit I should purchase she was very welcoming. I appreciated the service

Long time user of this place. Everything is great but the lack of cart situation has become unacceptable. This 3 story facility is only accessible to upper levels by elevator. With NO carts this becomes extremely difficult. Please solve this problem! Edit: Cart situation has become worse. The last 8 times I have been here there were no carts available to use as they are all locked in the office.

Thank you to Diane for helping with our move to a smaller unit in Public Storage. She was very willing to help in any possible and did all she could to make this transition easier😃

Make sure you do your research before signing a contract with Public Storage. We moved out of the country and needed a 10x25 space to hold some of our household goods for up to 7 years. Public Storage advertised the lowest rates so we signed a contract. After only 3 years, we had to take a trip back to the US to move our goods to another storage facility (Storage Q in Festus, Missouri owned by a nice couple). It was well worth it. What we learned about Public Storage (and other corporate-owned storage facilities) is that they hook you in at a low rate and begin raising rates steadily, thinking that people would rather pay the higher rate than go to the trouble to move again. Our rate started at $138 per month and after three years, we were paying $421 per month (a 205% increase). Even after the first year our price rose by 54% (which is way beyond the cost of inflation). I called them several times and they said that I could rent one of their other storage units at a lower price and move my goods to that one - which obviously is an absurd thing to have to do. By policy, they allow you to delay one increase, only one time for three months. After that, they do not negotiate and keep up the steady increases. Had I kept the unit for seven years, I would have ended up paying the price of a two-bedroom apartment. Public Storage is unscrupulous. Just doing 5-minutes of research you will find many similar stories. So my recommendation is that if you need a rental unit for more than 6 months, do not rent from Public Storage.

We have been long term renters at this facility. When we recently needed to add more space, I made an online reservation which put our new units on a different floor from our current unit. Diane was able to easily accommodate our request to remain on the same floor and process our new rental agreements without any issues. She is professional, polite and very knowledgeable.

Save yourself the trouble and rent from another place! This building is suppose to be humidity-controlled but 85% of the time the door to pull into the building is not working and is left open for days and weeks at a time (they always say they are waiting on a part to have it fixed). Why has the door been broken and left open 7 times in 2024? Also, the rent increases every 5 months. Yes, the staff is friendly, but they can't maintain this facility, but the staff and management/owners are rarely at this location in person or answer the phone. When it was owned / managed by a different company 7 years ago, this place was top-notch and secure. They had visible cameras and monitors throughout the building, event on the first floor where the elevators are. Now, the only monitors are in the office. If you're renting here because it is humidity-controlled or has A/C, you're wasting your time and money as the door is always broken and left open so renters/customers can enter to load/unload their belongings. January 2025

I recently needed some help at the Public Storage facility in Chesterfield, MO. Diane took care of my issues. She was amazingly helpful, friendly, and patient.

Diane has been great as we have settled into our new home in Chesterfield. She is always friendly and knowledgeable.

I highly recommend Public Storage. It is safe, affordable, and convenient. The property manager, Diane was extremely helpful, professional, and very knowledgeable.

Diane was awesome. She helped us work through issues on a reservation that was made by phone and got me exactly what I wanted.

Shannon took the time to walk me through the whole process. And the facility is very nice also

Shannon is awesome very helpful

Diane was great-so knowledgeable and helpful. Our son‘s items have been here for over a year and other than a few bugs at the edges of the unit his things were very clean.

This facility is very clean and Shannon was very helpful and thorough

Gail and Shannon have been so helpful! This is my first time to use a storage unit and it has gone very well.

I just have to say that this is a very clean place to store all your precious things. I never had problems with bugs or spiders. Shannon at the desk is one of the most pleasant people I've ever met. She's very professional, detailed in explaining everything, and very kind. Love talking with her. Thank you Public Storage!!

I had a wonderful experience at this location. Diane was prepared for my visit and was extremely helpful! She was welcoming and assisted me with a smile!

Very helpful staff. Diane offered to help move my things and is going to clean my unit for me once I vacate my large storage area :) and move to a smaller storage area :) Shannon was also very helpful

Ms Diane has been sooooo awesome! Made my transaction stress free! Was very accommodating and knowledgeable 🥰🥰🥰 excited to start moving my stuff today!

About a month ago, Shannon went extremely ABOVE and BEYOND her job description. She was absolutely amazing and accommodated my family and I. Also the facility is great as well.

Dany was great. extremly helpful & patient.!!

No one works at this location. the office is always locked and no one pick up the phone. Good luck with all the automation. Gates will not open. No one around to help. DO NOT USE THIS LOCATION. This has happened to me multiple times. I hate this location. Use any other location.

Alex helped me step by step and gave me clear and in detail explanations how it all worked, seriously great work!!

The place is always tidy and the units are nice, but it's a pleasant surprise when BOTH of the doors work. There's always something awkward you have to do to get in or out of the dang place.

All I can say is don’t be late. Because it’s an extra $60 and also they will not prorate on move out date. But other then that I had no problem with going to work on my vehicle. Also they have certain hours you can visit so if your a late night person that wants to work on your vehicle this place is not for you.

Unfortunately the prices just continue to go up non stop since public storagetook over. In 3 years my monthly price has doubled. I'm getting no extra services or amenities. Greatly built facility and very clean, just strongly dislike the constant price increase.

I showed up at 830 last night to find the bay door wide open. There is noone to call in an emergency. I spent almost an hour trying to decide what to do and then today I get a text from them complaining that I was there after hours. When I drove by this morning, the bay was still wide open! you think you pay for climate controlled secure storage, Thats a joke! They need an emergency contact number. I was about to call the police but didnt want to waste their time. If I had the time this week I would empty my units and move to another faciliity.

I had some difficulty with the online account setup and Melinda was very helpful at the Chesterfield MO location.

Amazing store. Especially the property manager Miyoshi!!!!

This property is always clean. Move in was amazing.

Love it

I first want to thank Manager Miyoshi, for helping me settle into my storage slot for my Nissan Titan truck. She went above and beyond making me feel safe, and provide me with everything I need to be in a secure storage facility. I have enjoyed her awesone customer service . Her friendly, caring, and concern for me personally has ment a lot. Thank you , Public Storgage! Lynda H

Chrystal was super helpful and patient while helping me rent a 3rd storage unit for my company.