The lady at the rental office was very helpful and informative!! I will definitely use them in the future again if needed!
Your people where helpful finding me another storage unit for less money but come six months from now you will raise the price and make it difficult to stay with you. I'm a senior citizen and have no storage room in my apartment so I need some longer time in a storage unit at a set price.
TAKE YOUR BUSINESS LITERALLY ANYWHERE ELSE BESIDES HERE, literally any other storage facility. At least they have honor and dignity and would let you negotiate a price or work with you. They charge me three times what anybody else would pay just because of its location. They just charged me 400$ for my 10x20. They also screwed me out of my first month for a dollar as well. Never got that. This place is a scam and they will take advantage of you
Take your business elsewhere, literally any other storage facility. At least they have honor and dignity and would let you negotiate a price or work with you. They charge me three times what anybody else would pay just because of its location. They just charged me 400$ for my 10x20. They also screwed me out of my first month for a dollar as well. Never got that. This place is a scam and they will take advantage of you
My husband and I had a few more than typical needs to address over the weekend
Haylee handled each interaction with kindness and grace, she also discovered ways for us to save.
Thanks you for your assistance Haylee
The Cooks
Julius was very awesome when helping me with my storage rental... Plus he was funny!
What are the office hours ? Went 3 times to pay rent and office was closed now i have to pay late fee when its not my fault
Julius & Kati was so helpful during the process!
Julius provided fabulous customer service!! Thank you!
Always a great experience at this location. Thank you for your help Justus.
Julius was very helpful & pleasant.
Great service Julius was great at getting me what I needed for storage unit
Today we were greeted by Haylee who helped get us a storage unit at the Spring Lake Park location. She was so friendly and helpful. Wonderful employee!
We got a storage unit from Haylee at the Spring Lake Park, MN Public Storage. She was friendly and very helpful. She went the extra mile to get us the unit that was perfect for us.
except the elevaters are down alot
I did not want to live a star but that the only way you can live a message about the spring lake Park work Haylee is so rude
The staff has been great to work with. Always courteous and respectful. I’m happy with my storage space and this location.
Justus was personable and helpful with getting me moved in and helping with changing the plans last minute! Heavily recommend
Very friendly and helpful! Looked around and sign up all in the same day thank you so much Julius and Kaitlyn!
Super helpful staff! Julius and Kaitlyn signed up our family within an hour of first being there, no complications let us read the agreements with no issue. Thank you!
Haylee rocks , she always takes care of me and makes sure to bring a smile on my face :)
Excellent customer service and very helpful. Location was easy to find and clean. Highly recommend!
There is always some sort of issue every time we go to this location. The bathroom is a nice amenity, but the women's room is always locked, and the men's room is always broken in some way. The doors are often not operational to the Drive-In loading area. These are basic amenities that should be operational for the price they are receiving every month. Planning on finding a new location soon.
Haylee at Public Storage on Hwy 65 NE was fabulous! Great communication skills, very clear instructions , very time efficient. Made getting a rental a pleasant experience.
The storage units are clean as is the property. Public Storage sends a tex message the day of your lease with the gate code making it easy to access your unit. It was pretty seamless.
However, the first day that I arrived at my unit, there was an abandoned U-Haul truck blocking the gate. I could not contact anyone from the local Spring Lake Park office or public storage corporate office for over three hours. I filed a police report to try and help get the truck out of the way. It was aggravating that no one from Public Storage called me back - even after the issue was resolved. Eventually the owner came back to claim the abandoned U-Haul rig.
The place is nice, and affordable. Just be aware that you're on your own when it comes to issues on the property. I would not hold my breath for any customer service reps at this location.
Justus did awesome helping me today!!!!! Great communicator, explained everything and answered all my questions!!! Such a great experience!!!
Had a great experience with Haylee! Answered all of our questions, super friendly, and was eager to help throughout the process. We asked for a tour and she showed us how everything works and ensured we understood the proper procedures.
Great staff.. always helpful
$1 first month + $29 1xadmin fee+ $20 lock + tax. Plus insurance (included 1st month) is $15/month for a 5x5 of you don't have other insurance.
One elevator had no light. At one point I locked my phone in my box and didn't know the code... The intercom buttons don't work and trying to flag the staff on camera didn't work, finally had to walk to the office to get my code since I needed a code to drive out. She was nice. They also provided rodent pellets as the top of my space is just metal wire.
Haylee (Manager) at this location is very cooperative, kind, and ready to extend help.
Parts of the facility are broken way too often and take way too long to fix for the prices charged. (Example, no lights in elevator, broken doors, entry gates, closed bathrooms) Prices also are hiked up yearly and ridiculous. Public Storage is corporate profits first.
She was very friendly and answered all my questions
Renting a unit here, would definitely recommend, great folks at the front desk.
Update: We had rented from/stored with the Spring Lake Park Public Storage again a few years after this initial review. Catiana was still working there, and she remembered us from when we rented with them before. Every time we'd see her, whether we were there to pay rent or to simply access our unit, she'd always wave and say hi with a smile on her face.
Safe & secure place to secure your items. Catiana (sorry about spelling) was very helpful in setting up our rental when we first moved into Public Storage. Very friendly! Robin is there now, and she is very helpful and friendly too and helped make storing & moving out a breeze. I wouldn't store with any other company or at any other Public Storage location. Thanks, ladies!
Very personable And professional people that work for the company.
I have been renting here for years and there's no better manager & team than katiyanna and haylee! She works very hard keeping the place clean and keeping out the riff raff! I highly recommend this place to ANYONE looking to rent. The ladies are very helpful and informative and always willing to help you get the right space at the right rate. Rates do go up over time but they have all the answers to help me keep it low!
Let’s be honest: If you are going to a storage unit, it might not be the best of times. Sure, you might be storing seasonal items in a tiny locker, but there’s a better than average chance that you are in some big transition and maybe not of your own choice.
So if you are already feeling angry, frustrated, sad — or all of the above — the last thing you need is someone being difficult or argumentative, making things generally worse. Luckily, the person at the front desk every time I have been in, a person named Haylee, has always been cheerful, helpful, clear, concise and a general pleasure to work with.
Haylee helped me with my entry code that wasn’t working. She helped me get units that were close together. She helped explain about my charges in a way that made sense but also wasn’t condescending. My move has been a nightmare, but working with Haylee has been a dream… and one of the few positive spots in this process!
Public Storage should be proud to have such a person being the first contact point with their customers!
Haylee came into my place of business andwe got to talking about what she does for work. She was so informative about everything and a SUPER nice person. I felt like i was doing a rental right there sooo if I were to ever find the need to rent , I will definitely be working with this amazing lady Haylee!
Haylee was excellent , very helpful and nice !
Great services, very helpful appreciate your help thank you so much! KATIYANNA
Katiyanna made us feel so welcome with her warm attitude! Highly recommend the place and the people working there!
Katiyanna was very helpful with the entire process
Katiyanna excellent services keep it up
Katiyanna Very helpful fast and great attitude!
Katiyanna & Katie they are very helpful
Nice indoor/outdoor storage spaces.
I want to leave this review to shed some light on by far the best employee your company has to offer. I had been struggling with issues related to my payments for my rent for a couple months and had a very hard time trying to get things figured out and resolved by several employees at this location and also with a few people at the corporate office. The day finally came when I walked into the spring lake park office to be greeted by HAYLEE BEHNKE. First off she was very happy, calm, friendly and an overall wonderful presence to be greeted by walking in the door. She was very patient with me as I explained to her with some frustration all of the things that I had been struggling with for the last few months with my rent. She proceeded to handle the situation EXTREMELY well and did everything she possibly could to accommodate me and the troubles I was having for the last few months and in very little time she got everything figured out for me and I walked out the door with a smile on my face! I hope she gets the recognition she deserves for being the BEST employee your company has to offer!!!
The area is well cleaned up and haylee was always helpful and handled/answered every question she was very professional and I recommend this place
We have been very unhappy at the Spring Lake location. Prices are higher than at other locations, snow is plowed into a pile in front of units (happened to us), they do not salt at all & it gets very slippery where it drips & freezes in front of the units. They are also NEVER in the office even though the hours show that they should be open w/no indication of when someone will be in. We are moving to the Blaine location where it is way cheaper & I am told they are fantastic to work w/.🤞
They have raised my rent over 100 dollars in the last year. Their intro prices are lies. Beware if your keeping your stuff in storage for longer than 6 months.
Rose took my call just before close and let Haylee know I was on my way in and worked together so that when I arrived right before closing time that they had everything ready for me and although I had a million questions but they took care of it all and went great when others would have tried to rush out at closing time so that was really cool.
Many thanks,
Owner
Scott Hausmann
Hail Experts Inc.
Haylee was great to work with, I came in right before close and took her time to make sure I had it all squared away!
Kati was amazing! I had the most pleasant experience renting a storage unit here, excellent access, extremely clean. I would recommend to anyone with a pulse. Even if you have no need for storage, you’ll need one anyway!!? She even let me borrow her dust pan! 🙂
Tim helped answered all my questions and showed me around the whole property. He was very helpful and was able to get me into the perfect unit for my needs.
I actually had a great time setting up my account and my unit with the site manager, Justus. They informed me of everything I needed to know, and they were very kind and professional. We even joked around a little and that made it a nice and relaxed experience. This is my first time renting a storage unit, so I didn't really know what to expect, but I'm happy to say it went very well thus far.
Justus was the absolute best! They took care of every need I had and went above and beyond! 10/10 highly recommend!
Justus was great, keep up the amazing work!!
I was on the phone for over an hour, hung up, told no one could help me. I was just trying to get access to an additional storage unit that I had reserved online. I literally talked to 10 people finally got lucky and spoke to Brian. He was amazing sat on the phone with me and resolved my problem. He is an asset to the company!
Justus:
Excellent job
Very fast and direct
Friendly essence
Katiana:introduced me to this location with compassion and understanding due to bad circumstances I was under
Love them both and thank you for all your support
David
Haylee was a excellent help and pleasant to deal with.
Quick & Easy
Thanks Justus
Clean and safe location.
Justus was extremely knowledgeable and helpful!
Hailey and Katianna are the best! Extremely helpful very friendly went above and beyond to help me
Brian was very helpful super friendly. I really recommend going to this location for storage rental. Thanks Brian :)
I Just Want To Say How, Incredibly Helpful, Knowledgeable “JUSTUS” Was In Showing Me How To Login To Your Website, I So Appreciate Him Taking The Time To Show Me.. Some Extra Few Step.. To Make It Easier, To Get In And Out Of The Gate.. And My Storage Unit. Thank-You So Very Much.
Just us was really cool and very helpful
Justus was Awesome at taking care of all my needs and getting me switched on spaces. Fast easy and pleasant service. Keep up the great work!!!
Haylee did a fantastic job getting us in a smaller unit. She made sure we had everything we needed to make it go smoothly and was a pleasure to work with
It's a decent enough storage facility. Rates 4 stars because I don't like that you have to enter a code to leave. Sure, getting in... but to leave? More hassle than it's worth and causes too many traffic jams.
Tim helped us. And he was very friendly. Gave us all the information we needed and explained things very well.
polite, professional attendant
Tim offered me great service. Left with no questions.
Went to meet someone to get the storage unit and no one ever showed up to give me the lock. The text said someone would meet me there at the selected time. I found the storage unit but it had 2 feet of icy snow in front of the door. Looks like that’s your problem to clear that snow yourself. They had plowed the middle but not around any unit doors. I personally decided at that moment the didn’t take care of their property real great so they probably really don’t care about yours. I would be concerned that as the snow melts it goes right into your unit. No thanks.
I expirienced something that I've never seen in the past with this Public Storage and it was awesome! I was able to reserve, sign up and pay all online and we did not have to go into the office at all. We downloaded the app, signed in with the instructions provided in a email, showed up and was able to open the gates with my phone, got to our locker and the lock was there already.
This is by far the best expirience renting a storage locker and by far the easiest and fastest.
Update: I started here with one locker, the experience has been so positive that I now have 5 lockers here. That is a testament to how well this facility treats it's customers
Great service and staff clean facility. Interior units are nice can pull into storage to unload indoors
I have a love/ hate relationship with this location lol but lately they been taking my complaints serious so I upped my rating
Katiyanna is amazing at costumer service!! She was very helpful and knowledgeable and made our experience all the better. Kudos Katiyanna!!
There is NEVER anyone in the office. I am trying to end the lease and I can't get anyone to do the move out walk thru. Phone calls, emails have not been answered.
Got a 5x5 space, temperature control for $15 a month. Was $11 couple months ago. Cheaper then most out there.
It’s clean and secure, for first timers like me beware the multiple extra fees they tack on. $30 “activation” fee, $20 for their “special” lock, $15 for their renters insurance per month that looks pretty useless but I have to have unless I go through the process of getting my own…if I hadn’t been pressed for time by the when i realized how much more this would all be, I would have chosen somewhere more upfront with their costs. Also they charge you on the first of each month not 30 days from when you start so beware getting a double charge like me in one month, they won’t prorate. Also if they call you they love to do it about 2 minutes before they close so when you call them back you get a voicemail they’ll never respond to. Overall it’s frustrating but the place itself is quite nice.
I rented a indoor unit, for a couple of months, boy do they have that place locked up, u need your code to get into every door and elevator, the map is a little confusing but you get use to it, good prices on units, and friendly staff too.
Karla was very helpful with getting me a new storage space, and the proper size for that amount of stuff I have.
Karla was very respectful and understanding of my needs,
I appreciate Karla she did an awesome job.
I like the place it’s very nice and clean.
It’s very secure too.
Fantastic service! Great experience & wonderful people! Katiyanna and Roger were great! Answered all my questions!
This place has raised the rent every 3 months. Gate no working all the time. someone always has 2 carts to rearrange their locker.
I have had a storage locker here for 3 years and it has constantly gone up in price . My availability to get to and utilize my storage locker has been getting less and less. When you go there if the doors aren't broken the gates are broken. there are too many people blocking your ability to get at your storage lockers they don't do anything about it. The employees there block the gate so you cannot get in and out then they lock the office and they're not there when they say that they're open so there's no one to deal with your issues. I swear it is run by kindergartners.
Expensive and unorganized staff
I was charged a full month's rent when I vacated three days into a month and was refused any kind of prorated amount back. Now Public Storage gets full use of that space, potentially taking someone else's money, for the remaining 28 days of the month.
There is no reason for policies like this except for anti-consumer greed. As it stands, I will be using other companies for my storage needs in the future, and will actively recommend against any of my friends or family using Public Storage in all my future travels.
Karla & Bebi was great!!!!
Katiyanna, elaine, and Misha work very hard in the office and the property to keep the place clean and running good! This is the place to be and they are 1and4!
This shop is ran very well- thanks for the help!
The young lady wasn't I. The office she was doing her job. I suggest that they are able to put up a sign stating that they are away for a few minutes, so that way they don't have upset customers who came to pay their bill.
Loved storing things here! Service was great from EVERY employee and the unit was clean and in excellent condition. I had other storage units closer to my home but this place had the best deal and best people. Highly recommend!
No complaints. They need to up their security however
They raised the cost of my space 100 dollars the first year and an additional 40 this year. Their system is automated and despite conversations and notes in their system, you'll still get notices for things you shouldn't get while being in contact with their office. The people in the office are always kind, but the system itself is not friendly or functional. When I call, I always have to remind the staff to check notes about things I'm calling to address and they start out with a baseline belief I have not previously contacted about the issues I have to repeat call about. It's incredibly frustrating to have to deal with. If you can find a place that doesn't raise their fees astronomically and treat you like you pay $5 a month, I'd recommend it.
Public Storage app is awesome.
The app opens everything and the staff are friendly @ Silver Lake location.
Katiyanna was pleasant and helpful! She showed us our choices and got us taken care of in a timely manner.
Do not use if you need to get into your locker regularly. The gate is always broken. I use this to store some inventory for my store and today is the 5th time I was not able to access because gate was broken. Cost me a lot of labor not having the items I need from storage.