Ms.ginger really helped me from my debacle on Marlboro pike location she really calmed my spirits and was really helpful this place is ten time cleaner then the Marlboro pike location thank you a lot Ms ginger
Great staff, really makes the process easier!
I came here and was able to get the service I need they just didn’t have fresh candy lol
Ms. Ginger and Dominique are amazing. The customer service is impeccable and their attention to detail is remarkable.
Ms. Ginger & Dominique were absolutely amazing. The professionalism, the courteousness, and friendliness is top-tier. We made this decision last minute & I’m happy that we did!
What a wonderful pleasure to meet Ms. Ginger! She was helpful, energetic and patient with us. Excellent customer service is no stranger to her! We will definitely be back to give this company our business!
Ginger was totally awesome. We were able to view the storage unit and the unit and the premises were pristine. I would recommend this unit to everyone. This one outdid the one I once rented in D.C.
MS Ginger was great, very accommodating and made this transition so great
Ginger did an excellent job helping us to coordinate exiting the unit. She was kind , professional and quick to action. KUDOS to Ginger.
Ginger and Dominique were very helpful from the moment I walked through the door.
Ginger has been very informative and a key component in the storing process
Ginger is so polite , she was very helpful in getting my needs met today.
Good and clean , management real good !
Ginger was absolutely amazing, from day one right through my move out. I was a bit under the weather and she checked in on me.
God bless!
-Aliex
Dominique was very pleasant and respectful.
Ginger, EXCELLENT level of customer... Very patient and knowledgeable which makes for an awesome Customer Experience!!! She ROCKS!!! HIGHLY, HIGHLY RECOMMEND this location..
Ginger & Dominque was amazing
I had the pleasure of working with Ginger. This was my first time using a storage unit and she was amazing at helping me get set up and showed amazing customer service. I highly recommend using this storage place but also using Ginger for all your storage Needs
Very professional, & nice . Love how they keep you updated . S/O to Dominique was so much help !!!!! THANK YOU
Ginger walked me thru the process of moving from a smaller to medium size storage. She made my sister and feel comfortable. Ginger deserves the most highest praise for her professionalism and the atmosphere was pleasant and clean.
Thanks again
Management was not very welcoming. Bad carts to move in .. and not nearly as many as told would be available. If you get a special online price expect to be all the way in the back back of the building... Like 7 block walk
The customer representative named Ginger at Public Storage on Ritchie Road was very helpful and pleasant.
Bathroom was very clean 🧼🧼🧼 and service was excellent
Where do I start Ms. Ginger was awesome, great customer service and very personable. She accommodated my request with no hesitation. This was a great first time experience. Thank you Ginger!!!!
Ms.Ginger was very helpful.
To: Sonya/Ms. Ginger
The rental experience for my relative who is fighting a terminal disease has been seemless. The professionalism displayed is unmatched and the facilities were spotless. When moving her out, had no problem gaining access to the moving equipment. Thank you for working in the spirit of excellence and keep up the great work!
Many Blessings,
For KH
Excellent customer service and friendly staff. This is the best place to store your stuff.
A blessing in disguise and warm smile at the door. Thank you Sonya for resolving my issues and bringing peace to a hectic day.
My experience with the Ritchie Rd location was wonderful from start to finish. The office smelled delightful, the facility was very clean and the customer service was excellent. Our representative was extremely knowledgeable.
Dominque and Sonya made our public storage experience unforgettable with grace and customer service.
I’ve had a great experience at Public Storage in Capitol Heights! The facility is always clean and smells fresh every time I visit. It’s also conveniently located right off the beltway, making it super easy to access. A special shoutout to Ginger for her excellent customer service—she’s always friendly, professional, and goes above and beyond to assist with any needs. Highly recommend this location!
Ginger was so helpful and provided excellent customer service. Glad I picked this facility.
My experience has been great.. Sonya / Ginger is wonderful
And sooooo clean !!
I’ve been with this company since December 2023. I have valuables that are kept safe and gives me a peace of mind. Any problems that I’ve had, the staff have been able to take care of them expeditiously. Highly recommend if you’re looking for a storage unit. Perks are feeling safe while using my code early in the morning.
This location is so clean the units and the common areas are well kept. We appreciated the bathroom and the office beinf so clean. The staff was very helpful. It is a very secure location and nearby a Uhaul and several food options likeMc Donald’s, KFC, Wendy’s, Panda Express, 7-11 and more. Ginger is wonderful and a pleasure to work with. We have been here several times from California & Dallas Texas.
Dominique and Ginger are very kind and helpful.
Dominique was very helpful in helping me pick the right unit size and very respectful.
Ginger was amazing! Made sure all my needs were met in a fantastic timing and with a smile and great energy. Definitely referring!
⭐⭐⭐⭐⭐
I had a fantastic experience at Public Storage in Capitol Heights, MD! I encountered an issue accessing the facility due to an app glitch, and I was feeling quite frustrated. Thankfully, Ms. Ginger was there to help! She promptly resolved my issue with a smile and made the entire process so much easier for me. Her professionalism and politeness truly stood out, and I couldn't be more grateful for her assistance. If you need storage solutions, I highly recommend this location, especially with such a helpful team member like Ms. Ginger on board! Thank you for the great service!
We were very impressed with this sites attention to detail. We received excellent service, Ginger made us feel welcome. Very professional atmosphere!! 💯
Ms. Ginger was so helpful and kind. Great customer service! Definitely recommend this location for your storage needs.
Dominique was a great help!
Dominique was very nice and helpful.
The customer service was excellent and the facility smelled excellent
The customer service is AMAZING.
Ginger is amazing. She wasso patient in helping me get my account set up. Great personality!!!
Dominique was very patient and helpful. The customer service was very great at this location.
Dominique was very helpful and provided great customer service. She was very patient and kind.
Excellent customer service!
Ms. Ginger is the best!!!!!! Good customer service. I would recommend my family and friends to PS.
Dominique and Ginger provided great customer service. Friendly and inviting individuals who were easy to talk to and very informative. I definitely would recommend coming here to rent.
Dominique and Ginger were very friendly and helpful in finding the best unit for our needs. We appreciate the great customer service and would definitely advise renting from here.
Dominique was very helpful and patient
Y’all don’t have 10 stars for this property
My experience today was beyond 5 stars. Ms. Ginger went above to make sure I got every thing I needed. She also made me feel comfortable and assured me about the services I was getting. If you’re looking for a unit please come to this location and hopefully you get Ms. Ginger amazing service like I did.
A rocky start turned into a peaceful resolve. Thank you Ginger for your amazing heart! ❤️ You represent your Management Team well! You made me feel heard and the fact that you cared really touched my heart. Thanks to your Managers for assisting me. I cherish customer service. I wish you all continued success & blessings.
Ms Ginger was the absolute best!!!! She was so helpful and guided us to pick the right unit. She was so patient and stayed after her time to ensure everything was set up correctly. Thank you so much Ms Ginger!!!!
Ms. Ginger was very professional and very courteous. She was able to help direct us on what we needed and get us set up. Thank you to Ms Ginger!
Ginger was amazing to work with her professionalism and courtesy was outstanding. I highly recommend this facility . Cant say more about the wonderful customer service
Excellent customer service
Yo compro stores y siempre encuentro Stores limpio y el personal es muy amable
Had issues with my storage unit at another location and Ms. Ginger and Dominique got me all the way together!!! I would recommend this location!! The customer service was A-1!!
Ginger was wonderful great customer service! She was very helpful answered all my questions!!
Excellent service really caring and helpful with everything and stayed on top of cleaning.
Sonya is awesome customer service
Ginger is the best 😊 very helpful
Dominique was great and very helpful.
Ginger and Dominque is awesome
Ginger provided excellent service
Ginger is nasty and she got over on me. I need to get to someone above her.
Dominique was very professional and helpful when it came to helping me find the right size unit. She gave incredible customer service with great smile.
Ginger is awesome excellent customer service
The property manager was more than helpful and went above and beyond to accommodate. Making me feel like my stuff was their stuff.
Great storage place clean and great customer service
Dominique Was awesome and very helpful and getting things together for my unit, very respectful and quick with getting me in and out
Ms Ginger and Dominique are great!!!!
Sonya and Dominique is amazing
Dominique and Ginger is amazing
Ms. Ginger was amazing. Very professional and willing to go the extra mile to ensure we had the best and quickest service.
Sonya and Dominique were very helpful and gave me incredible customer service. I enjoyed being in the office completing the erental.
Dominique and Sonya was very helpful and showed units with incredible customer service.
I had the most amazing experience at this establishment. Ms. Ginger is the best. She took me around to see bigger units and transferred me with no problem. If you ever need to rent a storage unit come see Ms. Ginger. The place is nice and clean and climate controlled.
Dominique helped me and had the best customer service and an amazing personality!.
Dominique and Ms. Sonya are the best! They always help me out and are so sweet. I love renting from this location 🤍
So ya IS AMAZING
THIS EMPLOYEE HAS DONE NOTHING BUT EXCEPTIONAL CUSTOMER SERVICE
ABOVE AND BEYOND
QUITE THE ASSET to this company
I have had many account with public storage but this particular CLEAN well managed cite it amazing
Dominique was very nice and showed very good customer service. She assisted with me my storing needs and was very respectful and helpful.
My experience at Ritchie Rd was amazing. Dominique was outstanding in dealing with us - her demeanor, positive attitude, and professionalism was greatly appreciated. This facility handles a great deal of business for me and my family and I’m always left satisfied and extremely grateful!
Dominique - awesome! Fantastic service - friendly knowledgeable- thank you!
Very nice people, very friendly
We landed in the DC area from Texas. We were blessed to find Ginger at Public Storage on Ritchie Rd. The facility is always clean and accessible during listed hours . We love this location . Thanks Ginger!
Very Nice To have in the Comuunity, yes Thank U for my sales person Ron for being so Genorious & Helpful on his job, Peace & Happiness 💕
Ms. Ginger was helpful informative and all around nice. She’s an asset to the company.
The staff are always courteous and very helpful. All my questions are always resolved.
Sonya at the front desk is very passionate about wat she does and it shows. As a new customer I felt very welcoming by her. Thank you for getting me in and out. Also the facilities are very clean. Thank you again
Miss Ginger at the front desk is ahmazing. Very articulate and knowledgeable with the information. She made me feel welcome and comfortable to rent. Again thank u miss ginger
my sister and I came to open a unit and Ms Ginger helped us! The unit’s and facility was spotless! Couldn’t ask for better service ❤️
ginger is awesome!!! Very professional and quick! I love it here
Dominique provided excellent customer services
Pari was professional and assisted me with all my needs! When it comes down to customer service she gone over and beyond to cater to my needs in arrival and in assisting me with my purchases and to my unit!
Ginger is Fast and thorough and her customer service is out of this world!!!
Ginger made it a very easy and pleasant experience when I went to move my items in my unit. I wish I could give 10 stars! Excellent customer service!
Ginger and Pari are very helpful. They walked me through the e rental process and downloading the app. They deserve raises.
Met with Sonya onsite. She was most professional and extremely helpful in showing me several sized units. The location smelled great and clean.
Pari and Dominique gave me an excellent customer service.
Ginger was my associate and she was so amazing and helpful. Customer service was great! Building was clean.
Ginger is the best, she's very professional and helpful. Great personality for the job. Overall she's AWESOME!!!
Great Customers Service.
Wonderful staff.
Clean. Highly recommend.
Ginger,Customer service is also.
Pari and Ginger are very helpful and knowledgeable. Property is very very clean. Would recommend this property to my friends.
Ginger provided excellent customer service! She was very efficient and patient.
Ginger was thorough and provided expeditious customer service. You guys have a gem on your hands 🙌
Pari and Sonya was so helpful. They made my experience awesome and easy. I will refer my friends and family!
I’ve always been hesitant about using a public place for keeping my personal items but Sonya’s customer service and pleasant nature truly calmed my nerves. She’s very knowledgeable and eased my fears. There’s no other location I’d rather store my stuff and Sonya is the best! I recommend you ask for her!
Clean , great customer service , fast and accurate
During a struggling time, it is a blessing to see a friendly face. Ginger Curtis always greets me with a smile and offers kind words. Ginger is a true professional. Thank you Ginger.
From the online reservations to the face-to-face interaction, everything went smoothly. Not sure how long Ginger Curtis has been at this location, but she epitomizes great customer service - courteous, pleasant, knowledgeable and friendly. I'd highly recommend this location. Make sure you talk to Ginger. You won't regret it.
Ginger, you are a ROCK STAR!
Sonya provided an excellent level of detail and accurate customer service and she assisted and well knowledgeable and gave me insight in my check-in process.
Ginger was awesome helping with the rental
Moving is already stressful but this team made the storage part of the process easier. Ellistina greeted me kindly in the parking lot & Whitney was a great help in helping me get checked in and helping me decide which unit would suit me best. The facility is clean, the team was helpful, knowledgeable and organized.
I will say that I’m not pleased with how frequently the gate is broken. I tried to access my unit before the office was open and it was offline. I need items for a deadline today and can’t access them. There’s no one to call and no other way to access my unit. This is VERY frustrating when my rate has gone up almost $80 in a year….
Beautiful space! The storage manager helped me with the process, she was awesome!
The place is clean and the PM is nice
The place is very nice and clean
Ginger have great customer service. Super attentive and pleasant. Will return if on the area!!
Clean and the staff sets you up for success, great customer service
I’m a current customer at 24335. I walked in Capitol Heights and Ms Ginger helped me out and made me feel secure about my insurance information given. Ms Ginger took the time out to show me how to cancel it on the PS app. I wish it was more people working like her at my PS in Ohio….
Ginger provides excellent customer service
Sonya provided customer service
Ginger was AMAZING I came in late and confused. She was kind, empathetic and very patient. After experiencing Ginger's infectious personality I walked out of the door inspired to get my move started!
Ginger was exceptionally friendly and helpful. She made this process seamless, detailed and gave me assurance in storing and accessing my belongings at this location.
Ginger was great. Her customer service is exceptional and she is very knowledgeable about any questions pertaining to public storage. She is very attentive and did not hesitate to help me as soon as i walked through the door. Thank you Ginger i appreciate people like you.
Cornelius at the front desk is fantastic! Had a great experience getting all setup. Nice facility.
Claudia & Ginger created awesome customer service
Sonya provided service , the manager is absolutely serious about security . Do not come here with out your identification. Ms. Sonya will turn you around .She is super nice though.
Sonya provided excited customer service
Sonya was AMAZING at helping above & beyond - even when it was accidentally on my part last minute. Her manners & assistance can’t be beat by many. She deserves recognition for her awesome customer service!
Sonya is amazing and her customer is awesome
I like this storage place
Sonya & Michael is awesome
Ms Sonya is awesome customer service
Ms.Sonya is awesome and excellent customer service..
The place is clean, the bathroom was extremely clean and smelled good. Everything was clean and nice. Ms Sonya provided good customer service….
Sonya's personality and customer service skills are excellent. She was very instrumental in helping us select the correct unit size.
Sonya provides great customer service and the location is always clean.
Sonya is awesome, i love her smile
Doug provided excellent customer service
Sonya & Doug is awesome customer service
Ms. Sonya is the BEST! Great Service! Clean and friendly.
From the time I walk in the place it’s smells amazing ms Sonya was very welcoming and helpful made my day she had me laughing the whole time I was in Public Storage. I will recommend all my family and friends to come here because she’s a very sweet lady and keep up the good work. The unit is very clean. She show me two different units and I appreciate her show me that and I will be back with my family and friends to get them a storage unit if needed.
Sonya is awesome and excellent customer service
Sonya was very helpful and kind
Good help/Service and bathroom was very clean
sonya was the most helpful , the bathroom was clean, and she's very personable.
Doug was very helpful with helping me set up my mobile app to help me gain access to the gate and building
Doug was a tremendous help with me today. He was very patient and insightful helping me with my account. His customer service is very much appreciated and I look forward to interacting with him in the future
Sonya is awesome customer service
Been renting a space here for 3 years and I can say the space was always clean no rodents and my things were safe at all times always had easy access definitely recommend Property manager been there years and it shows very helpful Thanks Sonya
Sonya was excellent and very very helpful
Sonya was very helpful to me and my family.
Ms Sonya and Doug is awesome
Listen. Who knew I’d get this kind of AMAZING service and fellowship while moving in & out of our space.
Ms. Sonya is a real gem, through and through. Thank you for everything!!!!!
Facility is very clean and the property manager, Sonya, at the front desk is professional, friendly, and pleasant.
MS.Sonya was very knowledgeable about the facility very understanding with the customers and was very pleasant .I will Tell everyone about this location.
Sonya has excellent customer service
Mr Doug provided awesome customer service
Ms. Sonya is the nicest person and a very amazing woman. Thank You
Ms Sonya is awesome has excellent customer service
Sonya has excellent customer service
Cornelius was great! He helped with all the things I needed and got me in and out with a promotion. Thank you so much
I loved the great customer service from Ron and Antonio they were such a great help for me and my family and hands on with making it a great experience.
Sonya was amazing!! Her customer service was with a smile and very pleasant!!
Sonya is truly amazing, she was so helpful in meeting our needs for storage.
Ms Sonya has awesome customer service
Sonya was amazing. I spoke with her on the phone and she was amazing and consistent. She was pleasant and provided amazing service. The location is clean and very professional. I would recommend this location and make sure you ask for Sonya!!!
Bathroom was very clean, small was amazing as you enter the door i recommend.
The two employees you had working on 1/14/23 (forgive me I left the sticky with their names in my other bag) WERE OUTSTANDING! Very professional, answered all my questions was willing to assist me and very patient with me. Customer Service is very important ! You may want to have them train new employees because they were the best!!
Wonderful customer service 👑♥️♥️ I love it👑💯
Cornelius was a great help and very kind
Clean location, easy access from the highway, and good parking in a safe a secure area.
This facility is beautiful and very clean. Sonya has been extremely helpful and kind to all of us, and our whole process has been smooth and easy.
Very helpful, great customer service and excellent facility
Horrible customer service manager even hung up on me Cancelled my unit there. I am yet to be contacted by the District manager about my experience.
Ms Sonya is awesome with her customer service
Ms Sonya provided excellent service
Sonya is awesome!! Excellent customer service
I had a great experience! The bathrooms are incredibly clean. I am very grateful.
Sonya also provided me with stellar customer service!
Very friendly and helpful
Sonya is awesome outstanding customers service
magnificent cleanliness of entire facilities especially the unisex bathrooms
Very good costumer service👌🏿
Ms.Sonya was very pleasant and helped me out a lot, her Genuineness made things very easy for me.
Thank you.
Sonya was amazing. She was helpful, knowledgeable and courteous in every way. The cleaning quarters and the bathrooms were the selling point.
Ms. Sonya’s personality and great customer service alone were enough for me to recommend this location. When we walked in, we were greeted by her warm energy and good conversation. She was accommodating and very helpful! The facility was clean and smelled as if it had just been sanitized. We feel confident about storing our possessions at Public Storage, thanks to Ms. Sonya.
Great customer service by the agent Sonya. She was extremely patient I'm assisting me as I completed my application on line and also very professional.
Very pleasant office staff
Sonya was very, very helpful and made me feel welcomed. I'm happy that she was there for me getting my storage space.
Came in to do some work here and Sonya has gone above and beyond to assist me. The building is very clean and smells fresh. She seems very helpful to other customers as well. Definitely will be back.
Sonya has awesome customer service
Sonya has awesome with her customer service
It was a awesome experience; Ms. Sonya was the best!!!
The property Manager Kiya do her job with professionalism smile and Good costumer service
Kiya was a great help and got the best deal possible for me thanks again!
100% percent and beyond customer service
Ms. Sonya is super nice and professional, thank you for the awesome customer service.
Great customer service !!
Ms Sonya is very nice, helpful, knowledgeable
Excellent customer service
I had an awesome experience working with Sonya. She was very hospitable, knowledgeable and helpful. She went above and beyond to assist me with my move out, and I had an awesome experience. I would definitely use this storage facility again in the future
After releazing that there was a sign on the door. I apologize for a bad review. Knowing now that Sonya was very kind and respectful, also, professional and hard worker. I want to give her credit for being so helpful and that she was willk.h to work with me. I am in a much better mood.
Kiya was so helpful with my move in process a little tricky but we figured it out. Thanks KIYA
Very patient and helpful!! Thank you soooo much
It’s clean and smells very good
Excellent customer service!
Excellent service very friendly
Kiya has outstanding customer service, very happy she was here to help !
It’s nice here and the storage is amazing!
Kiya helped me and my family while I was storing with you all, I love her work ethic and personality. Property was very clean and organized
Sonya and Nate is awesome
Nate and Sonya is awesome
Best experience ever! My furniture was in good shape and no pest issues.
Miss Sonya is very nice and really helpful
Sonya has awesome customer service
Thanks for your help Ms Sonya, you were great. 5 stars
Excellent customer service
I have no complaints. The service is great and the storage is always clean. It is the nicest public storage place I’ve used. They are undergoing construction, but it does not interfere with the other units.
Excellent customer service
Excellent Excellent Excellent Service!!!!!! Sonya & krystle are the best! Very helpful and polite, facility is always clean and smells good! Store your stuff here.
Ms SONYA DID AN AWESOME JOB
Sonya's customer service and assistance was well above average!!! Please utilize this location for your storage needs.
Just wanna say that Sonya is a wonderful representation for the the company she is efficient ,professional, and very personable. She made my move in so easy that i ended up renting 3 units.The pricing is definitely better so i left cubesmart to rent here i'm glad i made the right decision .
Very good . The young lady Terraye was very helpful with walking me through every step. will be getting more units☺️
The place is very clean and well lit. The inside of the building doesn’t look like your average storage facility. The staff is always helpful, courteous, and always meticulously keeping the place clean and well maintained. The next time I need a storage facility, this will be my first choice.
My experience reserving and renting my unit has been a great experience. Ms Sonya was the best. Very knowledgeable!!!
Excellent customer service, extremely helpful, and knowledgeable about the unit sizes, materials needed, etc. Ask for Sonya, she’ll take care of you!
Ms. Sonya was amazing very friendly and helpful got me in and out quickly I would recommend this place to everyone nice and clean and staff is amazing thank you again ms. Sonya
Storin’ myself senseless at the local storage, whats up ?!!
Service was was friendly, professional, and courteous
Sonya was very helpful & professional.
Wry clean and Manager took time to make sure we had everything we needed. Climate perfect and felt safe & secure. This is first storage facility that checked all our boxes and in a great location.
Ms Sonya is the beeeesssssttttt!
Sonya wasAbsolutely delightful. She was very friendly and assistant me with so much grace and attentiveness. The facilities were well-kept would definitely recommend
I was able to come in and rent a new unit with public storage extremely fast! I really appreciate the excellent customer service. Thank you Sonya.
Krystal is awesome best place ever
Sonya is amazing! Her customer service is excellent!!
I am beyond satisfied with my experience. The check in routine is simple and the staff (Ms.Sonya) was very polite and attentive. Ms.Sonya provided me with splendid service and the upmost support. Well done!
Ms.Sonya is amazingly good at her job and customer service is superb. Will be recommending more clients!!!
Great looking facility clean with helpful professional staff
Elijah was extremely helpful and has great customer service friendly skills. Very passionate and knows how to speak to a customer. Sonia - Manager is also very well customer service friendly skilled. Keep them
On your team and your business will go far!! 10 stars for them. Wanda Franklin
This one is for Manager Elijah! Always a
pleasure seeing this guy again! Seems like everywhere I go he’s there and he’s such a great worker and always has such a positive attitude on top of that!
Cudos to Sonya at the Ritchie Road location for the extra patience and assistance during our process..
Great move in experience! Sonya was amazing and very personable. Krystle hopped in and gave great customer service as well! I'm happy to be using this location!
The Capitol Heights location on Richie Road is where you want to store your items. Sonya will make you feel at home, and provide you with great customer service. She does her best to make sure your move-in and move-out goes smoothly. Rent at this location, you will not regret it.
Mrs.Sonya was amazing!! Always helpful & a delight to talk to you. Love it 😍
This beauty is amazing! Professional, personable, kind and so much more. She’s definitely an asset that you want keep.
Sonya has offered excellent customer service and was very helpful. It’s nice to know that good people still exist in the world we live in! Thank you for all you do Sonya…you have made my experience with Public Storage a easy and memorable one!
Great Customer Service!!!
Property is always clean, safe, and organized. Big shout to this location!!!!
Ms Sonya has excellent customer service
Sonya was awesome! Great service
Always a pleasure visiting Public Storage. Clean, well lit and resonably price. Even feel safe at night..
Cameras every where. Just can't ask for more.
Sonya is customer service
Great customer service thanks Sonya.
Awesome customer service!! Ms. Sonya is the bomb.com