Public Storage Self-Storage Units at 420 Washington St, Woburn, MA

Tom was very helpful and friendly

Tom was so helpful! He listened to what I needed and helped me get it done. Polite, professional and kind!

Tom was great and informative! He was great working with on getting unit issues resolved. The units are high quality. Would rent again and recommend Public Storage. Great experience!

Tom was extremely professional and helpful.

Tom helped me dispose of some extra items I had in my unit. Truly above and beyond service! Can’t recommend this facility enough with employees like him working there.

Tom was so pleasant and informative! He was a great help on getting my storage unit squared away. All my stuff was kept clean in the climate controlled room where things were safe yet easily accessible for convenience. Great experience!

Tom was so awesome to take time to help me set my phone so I could get my payment & has been a pleasure to deal with since I've been in public storage

Tom Very nice and explained everything very good .

Tom and Kavi were super helpful and explained everything I asked. Made a decision right away cause it was straightforward and simple!

Kavi and Rick were SO amazing!!! I've had a great experience here and have stored my belongings for a long time with no issues! Climate controlled, safe, and no bugs of any kind! Your stuff is SAFE here!

Ravi was very helpful, attentive, and very detailed oriented. I was able to get setup within minutes with good and simple explanations.

Tom C. Was extremely helpful and kind, came in to grab some things for my store and he helped me get rid of all the garbage.

Tom was great, setting up storage was easy and fast and clear

Tom helped me get everything all sorted out. He answered all the questions I had and made the experience of getting my first storage unit comfortable and easy.

Tom went above and beyond for me today

Awesome

Tom was great and very professional

How much is the bigs storage a month

Tom

Tom couldn't have been more helpful!! What a great guy! He may our experience so quick and easy it was awesome! Thank you Tom :)

Tom was so helpful and nice today. He is an amazing employee, so knowledgeable and kind! He made the experience fast and easy! Big thank you to him and public storage Woburn!

Great facility and even better service by Tom

Nice facility very clean the problem is they raised my rate twice in a year. U never get comfortable there especially after the first rate increase because who knows when they will raise the rates again.They do give u 2 months notice for a price increase,but its unacceptable to have the rates go up twice in one year.I'm sure there used to angry customers but Tom the manager and Kavi were helpful and very patient.

I signed up for Public Storage but it was the wrong storage facility. At first I was told by 2 members they could not refund me the $29 fee, however I was called back by a manger and he refunded me the $29.

Thomas was the absolute best!! Thank you for your help 10 out of 10

Tom and Kavi are true professionals; exceptionally customer oriented and a delight to deal with.

Tom was very helpful and efficient. Looking forward to renting our space!

Kavi has been great and helped along to make the process smoother. Highly recommend woburn storage.

Tom does a great job managing this location. Clean, safe & professionally run.

Kavi is great. Really knows the property, very welcoming.

Tom was very helpful and friendly!😀

Omg! Tom was a lifesaver! Had trouble unloading 1700lb delivery and getting into our unit. FedEx guy not prepared or able to do it! Tom cheerfully jumped in to help but seriously did 99% of the job! We were en route to the airport; had Tom not been so gallant and strong and knowledgeable, we would have been stuck! Not enough words of praise and gratitude for this young man. Everyday superheroes exist!

Could use a few more parking spots outside where you go in, but a nice storage place. Reasonable.

I went to the public store and I love it because this guy Tom hes very awesome excellent work

I rented unit here Kavi did the awesome job very nice thank you kavi

As far as storage places go it's clean maintenance is kept up. It's safe and secure

Tom

can you store a small sports car

I did rent the unit in Woburn kavi help me lot he is very professional and friendly

Tom C. provided phenomenal customer service in setting me up with a new unit. He went above and beyond to assist. Thank you Tom!

Tom, Excellent, detailed friendly service Thanks

The Best!!!! Prices could be a little better but then again you get what you pay for and I'd rather spend a little more knowing my stuff is secure and safe, decent hours, GREAT EMPLOYEES!!!! been doing business with them for 2 almost 3 years now and unless their prices sky rocket I will always be using this establishment. I wish I knew the employees name but 1 specific employee goes above and beyond for you, and he is the nicest guy you'll ever meet, because of him I've stayed with this establishment so long.

Today, I received exceptional service at the Woburn public storage. My keys were miss placed and the clerk, Kavi, immediately made phone calls to have my lock removed within 30mins. That's 5 Star Service. Thank you, Kavi!

I rented the unit in this property kavi help me he is very good answer all my questions and the property is very clean thank you kavi

The service here was great. The on duty manager, Kavi, was helpful with answering all of my questions and put to rest all of my concerns. What's really important to me is when employees are able to answer questions about their business. Kavi was also very accommodating with honoring my unit location request. Thank you so much.

I did rent the unit in this property Kavi was there he is very professional and friendly thank you kavi

Kavi did an amazing job! Very thorough and answered all my questions

Kavi is very professional and friendly nice job Kavita thank you for your help

The place is nice and clean. Well organized. You can find boxes, foams, carts and elevators to help you move. Kavi is very friendly and helpful. Highly recommended.

Thank you Kavi for professionalism. We appreciate 🙏🏾

Kavi was a great. He was helpful , friendly and made my experience go a lot better. Everyone knows that moving is stressful. Thank you again Kavi

Kavi is awesome

Kavi was very helpful. Quick and painless. Thank you

Tom and Kavi are amazing! They are so helpful and friendly and they make the usual hassle of storage seamless and much less hectic. Thanks guys!!!

Kavi is absolutely awesome ! His patience professionalism and understanding was very much appreciated. I took over an hour of his time he didn’t complain , he was also hungry and didn’t have the chance to eat because of this , he had the chance to eat only after until after he was through with me. If there were more people like him within your organization it would only make it a much better place always !

I did rented the unit in Woburn meet kavi he is very professional and friendly he gave me every information about the company I like this place very clean and safe thank you kavi for being a kind always recommend this place

Tom and kavi

Kavi is amazingly thorough with answering questions. He is terse and succinct. He is usually available to answer his phone and if not calls back asap! That I am amazed with. The unit is kept very clean!! I just came from revere public storage and there are concern from my perspective as a customer. It was a pleasure to meet both the manager and area director at the unit upon processing paperwork with Kavi. The authentic kindness was permeable! Deb Homola

Tom was a great help and answered all my questions and concerns and made this process easy as I could’ve ever imagined. Thanks Tom!

Outstanding service by Kavi, he was very helpful and very customer friendly. Thank you Kavi!

Needed to rent a Facility in the Seabrook, NH area. Due to situation beyond my control, I visited the PS Warehouse in Woburn, Mass with Tom and Kavi. They were most helpful in the paper work and went out of their ways to get me signed up for a facility not even under their direction. These are true team players! Thank you guys, for your very professional handling. Vty, Joe

Very rude employee!! Tries to intimidate / scareme when I'm at my locker by banging on the walls!!

Kelly and Hugh were awesome.

Tom and Kelly are awesome. Very helpful and friendly.

Excellent facility, very clean! Kelly, Tom and Hugh were very friendly and helpful. Highly recommend this facility!

Kelly was amazing and went beyond to assist me. Many thanks

Tom was friendly,professional and really helpful. My husband and I found the storage space we were looking for. Facility is clean, easy to access and has a climate control

Impeccable customer service! I have been a Customer for over 4 years; that in itself should tell you how professional, supportive, helpful, and courteous : Kelly and her team are: Kelly exceeds by far with going the extra step no matter what it may be. I cannot begin to express my gratitude . If you are looking for a storage facility this is where you want to go. Thank you Kelly and your team for all you have done and continue to do! Sincerely, Jeanne Arsenault 🙏🏼

UPDATE TO MY ORIGINAL REVIEW BELOW: I changed my rating from 3 stars to 5 because Public Storage listened to customer feedback and gave us back access to their carts during off hours. THANK YOU THANK YOU THANK YOU!!! -------------------------- This facility is clean, in very good condition, and has a nice staff. However, they recently made a change where you have to sign carts out of the office during their open hours (because a few bad apples stole some carts), which is very inconvenient. On most days they don't open until 9:30 a.m. and close by 6:00. I normally go early in the morning and in the evening, outside of my workday. I chose this company and location because of its after hours access, and now that's worthless to me because I can't get a cart. I'm also not a fan of a company that has a few bad incidents and instead of coming up with an operational solution puts the burden on their customers. I have written to corporate and never got a response. I have talked to the manager (who is very nice and helpful) and she says it's up to the regional VP. I am so frustrated by the situation that I will likely cancel my unit soon and go somewhere else, which is a big hassle and a disappointment because I like everything else about this place. Regional VP, if you're reading this, please give us our carts back!!

Tom thank you for your help very nice and caring

Kavi, Conner, Mike, and Kelly are all very helpful and professional

Kelly was awesome thank you so much

First time ever using a public storage company! Kelly and Robert were absolutely amazing! Very quick! Seamless set up and had everything I needed to make sure I felt comfortable storing my belongings! 10/10 recommended!!

Excellent convenient location, friendly & helpful staff, the facility is always clean and, most importantly for me, the storage facility is & feels very "safe" Security cameras all around and you need to enter your personal code to enter the gate, open the front door and call the elevators. So even going to the large facility alone I felt safe. Keep up the great work!

Recently the carts have only been available during business hours, not convenient for after-work access. Otherwise, a safe, clean, affordable facility for all your storage needs.

I rented storage unit in this property I met kavi and Connor they are very professional and friendly i recommended this property to my friends

The only reason why I am giving public storage two stars instead of one is because the facilities are clean and well lit. And you can get that from pretty much any other company. Everything else was disappointing. I apologize for the length of this review. I never leave reviews but I'm mad enough to do it this time. Their website is garbage. It is difficult to find any useful information you need. I needed to cancel my account and close out my rental unit. As far as I could tell that was not possible to do online. I made five trips in two days to take all of my belongings and not once could I find any employee there to close my account in person. The phone number listed online for the local branch does not connect you to the local branch. I waited on hold for 50 minutes trying to speak with someone about closing my account. I was then given another phone number to call in order to do that. I unfortunately was not surprised about my two rate increases while I used Public Storage. Since you are not under contract they can raise the rent whenever they want while they lure in new customers with promotions. Do not be shocked WHEN your rate goes up. BE AWARE that they do not prorate if you move out in the middle of the month. I moved out on July 2nd and was told I was responsible for paying for the whole month. Even though I'm sure it will get rented out to someone else this month. They don't tell you that when you sign up but it is in the fine print no one reads. Also be aware that most of their facilities including the one I rented from will charge you for a lock. I already had a padlock I wanted to use but it didn't fit their latches. They'll sell you a weirdo cylinder lock and you can't sell it back so you're stuck with it because it literally fits nothing else. What they do tell you when you sign up is that you NEED to get their insurance or they will not rent to you. I signed up online and it does not give you the ability to opt out of the insurance enrollment. Though you can cancel afterwards through your account page if you can find it on their awful misdirecting website. While I do believe that the insurance is a good idea I do not believe in the shady business practice of lying. You do not need to get their insurance or even have to use your own if you don't want to. Incredibly disappointed and frustrated at my experience with Public Storage. I will not rent from them again. There are three other companies in the town I'm moving to. I'll try one of them if I need to and so should you.

BEWARE!! Don't store your belongings with this company. They don't notify you of rent increases and they tell you they can't prorate the rent charges for when you moveout, but yet they can prorate them for when you move-in. They are absolute thieves and I would go elsewhere. Also the customer service is terrible. Waited on hold for 20 minutes, for the women to tell me she was going to hang up on me. Also, have called the District Manager multiple times and they don't get back to you either. They just take your money and dont care about anything else.

Needed to upgrade to a larger storage unit. Kelly was awesome as usual to work with.

The property manager Kavi was the best manager I’ve dealt with in the US. I was with my mom, and she asked a million questions. Is there a bigger size room, more bigger, cleaner, cheaper, better, all sort of that nature. He tried to be helpful sincerely from the beginning to the end. Kavi was also very respectful as well. He was super patient with my mom. I think He is the dream manager any kind of firm wishes to have. EDIT// Tom at this public storage is also a great person. Very easy to talk to and is very professional.

I had a great experience with this place , Tom , the person who helped me was a 100% very good at rendering me great customer service!! I definitely recommend this place!

Kavi and Tom are kind, patient, and very helpful managers. It is a pleasure to work with them both.

Kelly was fantastic to work with! She made my move super easy, clear and painless! Super clean.

Kelly and Tom provided me with excellent customer service. They were very polite and made sure the unit was a perfect fit for my needs. Thanks again!

Excellent customer service by Kelly and Tom !

I signed in today for the first time and was pleasantly greeted by Kavi, in the office. He was efficient and moved me through the process with speed and simplicity. I was brought to my unit and had all info explained to me. The facility was clean as I imagined it would be and the entire process took less than 20 minutes.

My family love these group of people and their storage business. Kavi was our agent and working with him has made our moving household items into storage a smooth experience. He truly care about what you need, looking for and he went above and beyond to make sure I had all of the information required for the storage unit. Kavi is a true professional, he come highly recommended and anyone would be lucky to have him as their customer service representative.

Exelente servicio

Best storage facility in the area, clean and climate controlled! Kelly is very knowledgeable and has helped me pick the right size units for my move. She's also helping me get my monthly costs lower and is always willing to work with you if you have any issue.

Great experience. Kavi made everything very easy.

I had a great experience with Kelly. She was very helpful. Had walked me through all the details and protecting my personal belongings.

Very happy with Kelly service

My partner and I wanted to rent a space for we just moved to the area. Kelly the property manager was very nice and knowledgeable about our needs. The property was very clean and accessible. Kelly explained to us about the various storage spaces that was available and merchandise we needed. We're so happy we came in. Thanks Kelly

Kelly was amazing and super helpful with the entire process. Thank you so much for the lovely experience!!!

Very nice and helpful

I cannot say enough about Kelly's amazing service! We needed to get a unit from afar and she helped me work with the system and guided me at every step. This facility is clean and well run.

Very clean, safe,only problem there are no carts for moving lady said they have moving carts when I got there nothing other people said same thing.

Manager Kelly is the best! She’s always there to help with what ever you need

We have used this facility for several years and have been very happy with the great climate control, the great upkeep, and their desk woman who was very helpful.

Store your stuff here. Need help moving in/out? Check is out: dedicatedmoving.com

Been a customer for about 5 years. Multi-story climate controlled facility. Spacious elevators make accessing and loading your unit convenient, but it’s a maze trying to locate and find your unit - maybe they have maps??? Unfortunately they don’t service their first floor restrooms very often - not well stocked or clean each time I’ve visited. They were helpful in removing and replacing (for a fee) our lock when we misplaced the key. Difficult driveway entry and access from the street.

It is a very cleaned and right off the way , great location , i was taken care of by a great professional in customer service Mr. Kavi , great personality even during a pandemic!! I recommend this place highly . Make your reservation online if you wanna save unless you got plenty of cash .

Kelly is Awesome, great customer service ! Super friendly and she brought me a cart on the 3rd floor that was the best ! Keep up the great work!

I rented a second floor unit from Kavi and it was the best priced and easiest transaction possible.

Kavi was absolutely flawless. Helped me get the unit I needed and was exceptional with service.

Kavi and his team at the Woburn Public Storage have been unfailingly helpful in making their facility a pleasant and accessible place to store. I have gotten to know Kavi at two locations, and he has been very generous in giving me advice on how to best store my possessions. I am especially grateful for the supplies they keep on hand which has made emptying an old Victorian house so much easier. I recommend Kavi and Public Storage as the best place to go.

Great friendly and knowledgeable service by Kelly when she gave us a tour and Kavi with the final process of "moving in". Also, like that it is a clean facility!

Got a new rental at this location. Kavi was extremely helpful and kind when getting us set up!

Nice place and easy access , Kavi help me

Kavi was extremely helpful with all my storage needs when renting a room. He was very friendly and the service provided could not have been better.

Kelly was outstanding during our time with Public Storage. She made our contract process quick and easy. She was always great if we had questions. Checked out today and as always she made it easy. So if you’re calling/or at public storage ask for Kelly!!!

Overall great experience, Clean and organized. Kelly provided great customer service and made the process easy. I’d give infinity stars if I could.

Kelly and the staff at Public Storage where amazing.

Can't say enough good things about Public Storage. The facility is always clean and the employees are all super helpful. Who stands out to me the most is Kelly. Everytime I go into the facility she always has a smile on her face even with her mask on I couid see her smile underneath. Kelly is super friendly super helpful and honestly wants to help and goes out of her way for me each and every visit. You are a rcckstar Kelly

Kelly and Marisol were very helpful

Kelly and Maricol were very professional and very helpful. Been coming here for an year. Love this place

kavi was very helpful over the phone and in person in ensuring I was all set for move out.

Very well maintained property. Kavi at the front desk was super helpful and even let me borrow a cart to make the move in process easier. Prices are definitely better. Will recommend for sure.

Kavi was very helpful. I have rented here for over a year and all has gone well.

Kavi was super helpful and friendly and the security and location are excellent. Also very quick and easy process, was in and out in 30 min!

Just signed up and Kavi was really helpful and efficient. The facility is top notch as well. I didn't expect such great customer service when getting a storage unit. I am happy to refer anyone to Kavi and Public Storage.

Great location off of I 93. Kelly and Kavi were the employees at the Public Storage and they were so helpful. I have a bad back and Kavi was nice enough to help me move boxes out of my car to storage location. Very clean and safe and well monitored. I could even live there if I had to it was so nice and well maintained lol. Highly recommended.

Go and see Kavi he is Great!! He took the time show us the Units, and we were able to find one that was suitable for our needs a 20’x10’ Unit. Kavi also went over all the Paperwork with us and made sure we understood how getting in and out of the property worked. He could not have been more professional, Thanks Kavi.

Delightful!!

I went to get information about rent a unit talk to the there Kavi was very helpful and kind to explain the whole procedures I will rent few unit soon. Thanks Kavi for your help

Kelly and Kavi were extremely professional and patient during our rental. They showed me that they cared about our stuff. I would recommend to ANYONE looking for storage.

I have been extremely pleased with Kelly with her professionalism, helpful attitude. It is a pleasure to come and see how clean the offices are and her helpful attitude in answering any questions and concerns. Than you Kelly!

Kelly was amazing. She knows her stuff and was super helpful. She’s also a very nice, friendly person.

Kelly was great to work with, I misunderstood the policy and procedures about moving in. I should up with a loaded truck and she went out of her way to make sure that I could move my belongings in. Coming for the moving industry (ALL MY SONS MOVING AND STORAGE). She made this move seemless. KELLY AGAIN THANK YOU FOR EVERYTHING.... MARK

Kelly was fantastically helpful! Definitely glad for her help!

Kelly provides me with great customer service when I needed to transfer to a smaller unit.

I would recommend this property to my family and friends and to ANYONE looking for storage. Kelly is knowledgeable, accurate, professional, helpful, and cares. Thank you

Kelly is helpful, professional person she keeps the property looking nice

Kelly was awesome great service.

Heather and Kelly were both very professional. They help me through the entire process pain free Two thumbs up

Heather and Kelly are great.They help out their customers and are very friendly. I recommend going there.

Great storage facility.

I went into public storage to rent a unit and got absolutely amazing service by Kelly, she was very friendly and had great customer service.

Kelly has outstanding costumer service. The process was detailed and easy.

Go somewhere else and read the lease agreement closely. Public Storage jacked up my rent 22% after 6 months. I'm paying $100 more per month than the current quoted rate. Per the lease they can raise the unit rent anytime and any amount with 30 days notice- Your Rental Terms May Change with 30 Days' Notice. We may change your Monthly Rent, fees and charges, and any other terms of this Rental Agreement with 30 days' notice to you. We may send notice to your email address. By continuing to use Your Space, you agree to the Rental Agreement as changed and that all of its other terms remain in effect. I should have read the lease closely and walked away. DON’T MAKE THE SAME MISTAKE. The facility is fine. The employees have a pulse. Carts are never available. Again, find another facility. It’s not worth it.

Kelly was very helpful, and the place is always very clean.

Was an excelente experiencia Kelly and Diana gave me grita service.

Heather T. is awesome! I went into the store about 30 mins ago to lease a unit. Heather T. (who had done a fantastic job shoveling the pathways to give access to customers) greeted me with a friendly hello and a smile. She gave me all the details I needed, helped me choose the right storage unit for my needs and had me signed up in a no time. The units are clean, the area is very well maintained. Thanks for your help Heather T. BM

Kelly was great! This is my first time using any storage facility and she made me feel comfortable with the whole process. Very friendly and knowledgeable. The facility was clean and neat and I felt that my belongings would be safe.

I came into this location and Heather T was very polite and very helpful and gave me all the information about the property and about my unit. I definitely would recommend this location it’s very clean and I felt very happy after renting my unit thanks Heather !

Kelly was awesome and extremely helpful.

Great experience, Kelley is pleasant and very hrlpful

Kelly and Diana were awesome! Thanks for the awesome service.

Kelly was amazing; I walked in and she was professional courteous and listened to my needs; she showed me two units and helped me make good decisions about which unit to choose. I am so glad to have found this place. The facility is clean safe and much nicer than others I have used and visited in the area. This is where you want to store in Woburn.

Heather T. was most qualified and calm under pressure. The place was packed and the phone was ringing off the hook and she kept her cool and was a wonderful person to work with!

Kelly was amazing!!! We came over from Uhaul after being very disappointed and she helped us find the perfect unit for our family in no time. Thank you Kelly for your great service ... your the best!!!!

Great pricing and at a great location! They have an insurance for stored items. The set up was fast, easy, and it is secure by gate codes and locks.

Liked that it was indoor storage.

Morgan was absolutely awesome, she answered all my questions, was professional and efficient. The facilities are clean, secure and well layed out.

Kelly was quick and responsive in helping me with my storage needs. She was informative and made my moving process seamless. Thanks Kelly!

I was recommended to this specific storage facility from my mom, and I’m really happy I went with this company!! Kelly and Morgan were an amazing team. I just moved to Boston area from Los Angeles. So as you can imagine it’s a stressful time for me. Kelly and Morgan lightened my load. They helped me with finding the best unit to minimize my charges from my moving company and fit all of my things. Thanks Ladies!!

I've rented here before from Kelly and was happy. Just rented from her co-worker Niko. This is the cleanest, most well organized storage facility in the Boston area. Best service makes me a happy (and returning) customer.

Kelly was very professional, and helpful.

Great location. It’s clean and well managed. Kelly, the property manager, was extremely informative, helpful, and professional.

Thank you Kelly, you were prompt, fast, knowledgable, and courteous! I look forward to being a tenant:)

Miss Kelly was informative and sociable, which made the whole experience better!

Lots of unexpected fees at purchase and the hours are a little tough to work around if you need access to your things regularly. It is centrally located but is tough to pull out of during the day.

Kelly did a fantastic job with helping me find the right size storage unit

Kelly was wounderfull and helped us with every thing that we needed showed us our unit and was very plesent

Space is clean and well run and Kelly was super helpful!

Kelly provided excellent service

That’s excellent customer service, the building very Clean and location is great for me. Kely and Diana are excellent and if you need anything about your account o the location this two ladies are the perfect person to talk to.

Quick and painless. I recommend reserving online for best pricing.

Affordable storage units and good customer service. Highly recommend.

Excellent service Kelly knows her stuff Washington st woburn Great experience 👍

The facility is always clean. The employees are always friendly and they return calls promptly. If you need somewhere trust worthy to store your stuff, come here!

I've been renting at this facility for quite a while mow, ive been pretty happy with my overall experience. Definitely would recommend this Public Storage facility to my family and friends.

The process of renting a storage unit was easier than expected thanks to Kelly. Super clean facility! Great promos!

Good storage options.

Super easy and detailed experience, Thanks Kelly.

Clean facility and easy to get registered.

Service was amazing. Kelly called me before I was even got off the phone with call center! Was very patient showing different sizes of units. Explain everything clearly. How service should be!!

Kelly is the best sale associate that I've encountered at Public Storage. She's friendly, helpful and went beyond my expectations to get me settle in a unit twice. 👍🏽

Small too much $$

The Manager at this location was Very Professional, Helpful and Patient with all my questions. Kelly showed me a few rentals and gave me tips on what I should rent according to items I wanted to store. I've tried U-haul rentals, as well as a few others and they were trying to show me the most expensive units even though I didn't need them. It was very frustrating Not so with Kelly, I am so pleased with the professional, courteous and personal service Kelly provided to me and will recommend this company and location to my friends and colleagues. Thank you Kelly, I appreciate your time and patience. You represent what I am sure Public Storage requires in their employees, but far above and beyond what is required. If I could give you a 10 star review, I would.

Kelly was very helpful in helping us determine what size storage and answer all of our question. Excellent customer service.

This was my first time not only using Public Storage but any storage place in general. Kelly (and Heidi) was so kind and helpful. She walked me through the entire process and made me feel comfortable about leaving my items here. She even made sure I got the best price available.

I used them about 2 years ago for a year and the place was pretty nice and clean but during that 1 year span I got like 2 rate increases which was ridiculous so I got my stuff out of there fast, so all you people singing praises just wait till your first increase comes and the second and your third and then see how nice everybody is to you, How easy is it to just grab everything and move to another storage unit? Once they've got you they know they can raise and increase the rates as they choose and you will pay it simply as a matter of convenience.

Kelly was amazing to work with, very knowledgeable, and helpful. Very pleased with the service, and happy to be a customer of Public Storage.

I had a very good experience with Kelly,she was very helpful and knowledgeable in answering all my questions and very efficient in showing me the different size options making me have a calmer idea about my storage options

Kelly did a fantastic job setting us up quickly and efficiently. It was a seamless process for a large out of state move.

I’ve been renting here for many years Kelly, is a new face and was very pleasant in helping me get another unit. She is friendly and cares about your stuff....This is definitely the place to come to for storage.

I had THE most professional customer service experience at this location with Kelly!! She was not only personable and friendly but more than willing to go out of her way to make sure I was more than satisfied when I walked out of that building. I wish there were more stars.....Thank you Kelly!!!

Great experience with Kelly today. She got me set up in my new unit and answered all of my questions. Good way to start my day!

Mary has been wonderful to work with. Unit was as described. Property was clean and well maintained. Would reccomend to others.

Great facility love working with Devone

Love public storage the people that they hire a great Divonne a is a great guy to work with always tries to do his best

Very Good customer service

Mary is awesome!

Great place, very clean and very safe. Mary is awesome!

Maria was very helpful and patient with getting me set up. Very professional, courteous, but not 'stuffy'. Clean and organized. Thank you!

Very good service , Mary and Josh were very helpful and courteous, would recommend to friends.

Mary and Josh are the best!!! The property is clean, new and convenient. Highly recommended!!!

This company is a joke. I have one simple question about when rate increases happen and the only phone number online is to a “reservation line”. I was told I have to speak to the property manager. I asked for the number and she told me she doesn’t have it. She doesn’t have any phone numbers to any locations and the ONLY way to get it is to make a reservation. Guess I won’t be renting with you

Great place and friendly staff!

I had a beautiful experience at this location the person that helped me with my move in experience was very helpful and knowledgeable helped me move right on in the space is perfect for my things until my house comes through I don't remember her name but everytime I come in she has a Boston hat on and beautiful smile kind hearted these are the kind of people we need for customer service satisfaction Thank you AA

This Location is great its clean and the staff is amazing Mary is fantastic and Stephanie her Smile brightens my day I highly recommend this Location to anyone

Stay away!

I moved in about a month ago now and so far so good. Mary did a great job explaining the fine print and letting me know what to expect. They do require you to purchase their insurance BTW but it’s about the same as renters insurance! The storage prices are reasonable too for now ( I’m still waiting to see if they randomly Jack it up now that I’m all moved in) and the space is SO CLEAN! The only suggestion I would make to them is to invest in more dolly push things or whatever they’re called. They have HUNDREDS of spaces but only two of the rollers. When I moved in my space ended up being on the third or fourth floor and thankfully Mary was nice enough to let me and my family use both of the rollers or it would have taken me all day to unpack. Usually though it’s one per person rule. The location is great and I have always gone with Uhaul in the past but would highly recommend this place. I’ll post another update after it has been six months to see what they raise my fee to. Haha my recommendation may change based on that

Professional ..helpful''highly recommend

Excellent service. Mary, the administration clerk is wonderful. She is always available to help in any way and has a very nice personality. I would strongly recommend this site for storage.

Excellent service, clean location 👍🏼

Nice, new, clean; no matter what the discounted price is when you move in, they will raise your rent by at least 20% after a couple of months. think about it before you move all your stuff from another unit. Not worth it.

Mary took unbelievable care of me and my family during a difficult move. Her compassion, understanding, and customer was without compare. Even my kid were sad to leave. Can’t say enough good things about Mary and Public Storage. We’ll be back

Mary Mary Mary!!!! Highly professional and motivated to provide superb customer service. Clean facility, easy in and out.

Mary is one of the best customer service representatives I’ve come across. When I was signing up for my new unit, it was an extremely busy time. Mary was extremely professional, friendly, and patient in dealing with multiple customers, while also setting me up with a new account. She went out of her way to show me multiple units and was extremely polite when I made a last-minute change to my order! Thank you, Mary!

Mary is wonderful. We still have two units in the building and every weekend we are there she has been more than helpful. You have an exceptional person at this location.

I have spent the last two days at Public Storage in Woburn, MA consolidating units and moving things out. Mary, the person managing the space, was very helpful and cheerful and made the experience easier. She was accommodating and efficient. I couldn't ask for more.

Great place! Every time I come in Delio is happy to help me with renting out carts and even helping me open up my storage lock when I couldn't figure it out. Would def suggest this place especially if you're local and have a 12 years worth of stuff to store like me!

Do you have climate control ? Wrapped china and glass during the winter might be more fragile if temps are too cold when moved in during January, then merchandise moved out in February/March ?

Place is clean and the staff are courteous and helpful

Mary took care of signing me up along with another customer, virtually at the same time. It was the end of the day and kept getting increasingly busy with folks streaming in the door between 4 and 5pm. Mary remained calm and courteous and extremely helpful. She made the whole experience a pleasure when it could have been a chaotic mess. I was really impressed with Mary's dedication to the job, her knowledge of the system, her professional demeanor and her all around pleasantness. Thank you Mary!!

Very pleasant experience. Mary was so helpful and professional and did a great job helping me select the correct sized storage space, walking me to its exact location and thoroughly explaining the paperwork and answered any questions I had. Mary certainly made this experience the best & easiest part of the move.

Facility is clean and one of the best I have used. Staff was helpful and the price is reasonable.

do you have motorcycle storage

Terms of lease explained clearly, units and facility in great condition.

The place is nice, new, and clean, but do not believe the price they quote you. You have to hold the unit when you call. You can't reserve it for a future date. The $1.00 is for the month before you actually use it. Then they will raise the rate a month after you move in. I've been in there a year and they just raised my rate again. It is now 30% more than when I took it in May of 2017.

Very clean and staff was helpful. These guys saved my life and helped get me moved in.

Super friendly staff! Richard was very helpful and kind. The building is clean and secure!

The building is nice and clean. Jamie was super helpful and friendly. I would recommend this storage facility.

John was great and helpful

Jamie was fantastic today. Signed and sealed a new unit in under 5 minutes. Extremely knowledgeable and a fast paced walker!

This is probably the most convenient storage unit to go to in the Reading area.

I met Jaime yesterday and booked a rental. She went way beyond the call of duty. Jaime was helpful, accomodating, and just plain friendly and lovely. We truly enjoyed our experience with her. Even though we changed our unit size & reservation twice. She was extremely accommodating. I would recommend this manager and facility to anyone & everyone. She is such an asset to Public Storage. They are lucky to have Jamie. We really enjyed working with her. I will recommend her to anyone.

Had a very efficient experience here. Staff were friendly and place looks clean. Will update if anything changes.

The building is nice and clean. Jamie was super nice and helpful.

Sure it's dirt cheap when you first rent a storage space here. But have the operating cost rose so much to justify charging three times what I payed before? I don't think so.

The employees were fabulous very helpful. Answered all my questions. Place very clean.

I just moved to the area and I am apartment hunting, needed to get stuff out of my car, so I rented a unit, for the first time ever in my life. I can't say enough have how great my experience was both Bob and Jamie, made me feel at ease and provided great customer service. They made sure I got the right size for my needs, never tried to upsell. Bob went over each cost with me and explained everything perfectly.The place was nice and clean (even smelled clean). Security is nice, you have to have a passcode everytime you go in. I can't recommend it enough.

Jamie and Billie were awesome. They answered all my questions plus had me laughing through the whole rental. My move has been very stressful so I enjoyed having one easy step.

John at the moving supplies store was extremely helpful and patient. He assisted me in choosing what supplies I needed, making excellent recommendations. After selecting large items, he went above and beyond by helping me to my car with the ton of stuff I bought. Thanks John!!

Delio was exceptionally helpful!! I've never seen this level of customer service at a storage facility even tho i've used other places (like UHaul) in the past. He was fantastic!! Actually walked me to the exact unit that i was renting to make sure it would work for me and answered all of my questions as if it really was important to him that i was renting the right sized unit and that i understood the security codes and that he was there to help if i needed any additional file boxes or had any other questions...If i could give him 6 stars I would!! [and also the facility itself is super-clean, very well-lit, and has lots of redundant security points...Highly recommend this place...

Upon a recent visit, I was promptly welcomed by John and was immediately asked how he could assist me. It was a simple closing of the unit (not for any other reason than no longer needing it). He checked me out and thanked me for being a customer. Extremely polite and well mannered with clearly a passion for what he does.

John and Steve were incredibly welcoming, very professional and could not do enough to help us. This is our first experience using Public Storage. They are great guys!

Had my 1st public storage exposure and John and Steve had excellent customer skills. Cannot say enough what a pleasant experience!!

Clean, but never a carriage available. ...

John is the best here

I walked in to the Woburn Store within seconds was greeted by Bob. He was very friendly and attentive. Very invested in helping us out. He made some suggestions as far as different bags and boxes we may need. He was not pushy at all when I told him I would need to see what I need and come back to purchase it. Bob is a wonderful person with a great personality and very friendly. He was also very detailed in explaining the information we needed to know regarding keys, codes to get in and out, etc.

Do we need to notify public storage before we close our account?

Bob was a great help, and went to great lengths to help determine my needs, and searched for just the right size unit. The prices here are much more reasonable than others in the area, and believe me I looked! Bob made me feel like a member of the family.

After registering online and making an appointment to see an available unit, I was provided an excellent introduction by Bob to the Public Storage facility on Washington Street in Woburn. The unit was exactly what I was looking for, at a very good rental price, and in a facility that is well-lighted, with excellent elevators, clean and secure. The procedures for entry, obtaining a dolly, accessing the unit, etc. are quite manageable. And, the hours -- 6 AM until 9 PM seven days a week -- are more than reasonable.

The space is clean and Bob was very helpful.

I was helped by Demetria, she was very professional and very knowledgeable about the facility. The storage unit was clean and the office was very organized and I feel safe coming and going. Thanks for helping me and keeping my belongings safe and secure.

The employees at this facility are very good to deal with. Friendly and informative.

Easy to access. There is usually garbage laying around the parking lot and entrance.

I've had a unit here for over 3 years due to a parent moving to assisted living. We sold the family house and there were items that wouldn't fit into the unit in assisted live that we wanted to hold onto. Unfortunately mom needs more care and has moved to a skilled nursing facility. We just rented another unit for the furniture from assisted living. The storage facility is safe, clean, and secure. The employees are helpful, courteous, and professional. Highly recommended.

This is the second public storage facility I have stored at. The first was methuen which is wonderful but sadly no longer close to me. So I moved to the woburn location its is very nice well lit and clean. The staff is great and even got to see a few familiar faces. Service was wonderful at both locations.

Mariela and Xavier were wonderful and very helpful. They were professional yet friendly. The price was very reasonable and the building was easy to get to. The process was simple and fast. Highly recommend it!!

I was given a good deal online and maintain a long term "lease". Staff is nice, facility is clean, but the bathrooms don't receive regular maintenence as they rarely have any tp. A continuous problem... The 4th floor elevator call option has been broken for over 2 months. So we can get our stuff up to that level but not back down. If we can manage, we just take the stairs down, but when we have a hand truck, one of us has to go downstairs and ride the elevator up while the other waits with the cart. I would not do this alone as it would mean leaving my property unattended for several minutes. Elevator service person has supposedly "been called". UPDATE... the elevator is working fine now. Only took 2-3 months to get fixed. Bathrooms are still a bit scary if you need to wash your hands after moving in or out of your unit.

Great customer service by Jen.

This location is well managed, clean and maintained. There are always plenty of carts available and I have not had any issues with the carts. The staff is super friendly and accommodating. The drawback I have is the cost and pricing. Pay attention to what you are renting when booking online. Online specials advertised aren't available on all units.

Great, secure, climate controlled storage facility with competitive rates and helpful staff.

Jamie and Bob in the office are great. The facility is clean and well lit. Love the added security of the coded gate

This place is awesome! Always clean and secured. I love the girls Linda and Christine. I always stop in for a quick chat. Theyre very pleasant. Highly recommend!

I had to get a storage unit on short notice without knowing what how much space I needed. My schedule was in flux and Xavier was kind enough to let me move my appointment. Before I moved in, turned out I didn't need as much space as I thought, so Christine and Xavier helped me downsize my unit. They did an excellent job explaining things and making the process a lot easier. There are other storage places, but the people here are very pleasant and helpful. Shop no further.

Had to find another location as they no longer offer being open 24hrs. They noise lock up at 9pm. For a business like mine we must have 24 he access. It's a shame they changed! I can no longer recommend them.

Linda and Xavier were a great help and made the process very simple for us. They answer all questions we had. Facility was very clean and organized. I would recommend anyone here.

Linda, Xavier, and Christine were fantastic. Would recommend 10 out of 10! Best experience ever!

Friendly girls at the front office. Willing to put up with excessive chatter!

I love this place. It's not the first time I've rented here. Linda, Mariela and Eileen are very knowledgeable and beautiful!

Wow, I was pleasantly surprised by the wonderful and professional service when I attained my storage unit in Woburn at Public Storage. Linda and Mariela were very helpful and informative as well as knowledgeable in the specific requirements I needed. I will most definitely recommend this facility to anyone looking for a storage location.

The storage is clean, air conditioned, and new. My only complaint is that it's TOO secure. Commonly, you have to enter a passcode after you're already in the secured area and then occasionally you need to enter it again to open the elevator. All to access your locked storage room...imagine doing this for many trips to your storage area while carrying large things and it starts to become a major headache.

Fantastic experience from start to finish. Everyone in the office was friendly, helpful, and knowledgeable and the facility was clean. Much thanks to Linda and Christine! If I ever need storage, I would absolutely use them again.

Very clean and well maintained facility. Very conveniently located. While my stuff is not stored at this particular facility, one of the employees name Christine, went out of her way to help find a Public Storage facility that fit my bank account. I appreciate that she went out of her way to find me a good deal. Thanks Christine.

Christine was very helpful in finding me the best sized unit to meet my needs.

Staff was very friendly and helpful. Christine was thorough and answered all the questions I had. I feel good about storing my valuables here.

Thanks to Ryan and Antonio for their help and kindness enjoyed being with them like a family. Catherine lindbom

Linda was pleasant and informative. I would recommend her to anyone. Clean facility. Linda helped me get everything I needed go my move!

The manager Ryan was very helpful and knowledgeable.

- Only 1 loading dock it's virtually impossible for two trucks to use it. Good luck around the 1st of a month... - Handful of parking, maybe 2-3 non secure spaces and none in the secure area, you're either at the 2 loading dock truck spots or blocking a fire lane or one of the outdoor unit doors. - Just 1-2 moving carts and you need to give them your license to borrow one, so you have to guard them with your life or not get your license back until the cart is found - Limited hours and no access past them--only 5-6PM on weekends???

The two ladies - Linda and Christine- have their "game on" on a daily basis. Their boss - Joe- made it (filling out the paperwork) quite easy. And they have a satisfied customer.

The employees here are AMAZING!! When I first went in, I was unsure exactly what I needed, and Christine walked me through everything. She was very patient and friendly, showed me several units, and helped me choose the best size unit for my 1 bedroom apartment I was storing (she did NOT try to push the most expensive one, but rather the less expensive one I really needed). The day of the move had been stressful with the movers, Christine was wonderful!! She rechecked the size unit, AND saved me another $30 a month by searching for an online deal for me. I can't say enough, this is my first experience with storage and it's clean, well lit, great security, and the employees make sure you are completely happy. It's nice to have such honest and caring people, especially Christine, during what is a pretty stressful situation (for anyone who has moved state to state, you may know what I mean) HIGHLY RECOMMEND

Thanks to the girls here at public storage for reminding me of my monthly payment to avoid late fees. Thank you again christine and linda

Linda and Christine!! My two favorite girls!!! The facility is clean, well maintained. They helped me save $100/month after they noticed that the space I had was too big. Highly recommend this facility!

Both Moezy and Lidia provided excellent and very attentive and customer focused service. They resolved my issue(s) instantly by contacting their manager who will look in to the issues and change the reserved Internet price versus the walk-in price that was originally quoted. Overall, I highly recommend both Moezy and Lidia as they were very helpful and very customer focused and tries to resolve any issue(s) instantly. Additionally, they were very friendly and easy to talk to. If there are any issue(s), contact Moezy and Lidia. As a customer of other public storage locations for many years, I would highly rate this location as well. It is air-conditioned, clean and in a good location. Carts have always been available at different times. There is an initial charge for the lock (which needs to be provided when you move in) but you take the lock after and can't use your own lock. There is limited parking in the front office but more parking after you go through the gate. You need your access code to get in to the gate and then need your access code again to open the door and then again to get out. Overall, I would rate this location high stars as it is close to Route 95 as well.

Christine was the best! She's super helpful and did a ton to make sure that our move-in was easy. Moving a bunch a stuff into a storage unit is never a fun time, but the staff here went out of their way to get me the stuff I needed (like more boxes) and to make sure everything was super simple.

Met with Linda and Christine yesterday. Got tour and directions from Linda who was both informed and informative. Facility was bright and clean and accessible. Will fit our needs and thanks to the staff we made our decision to go with Public Storage, Thank you Linda and Christine.

place is great. very easy access, great staff.

I came to rent a storage unit. Brian and Christine were very helpful...great customer service! The unit was clean, access-able, safe and protected. I highly recommend this facility!

They all said hello at the same time. Very good customer service.

Mosey was delightful and bubbly. Public Storage was very helpful

I came in today to rent. Mosey, Linda and Brian were great to work with. Customer service was awesome! Staff was very knowledgeable. Courteous and clean facility. I highly recommend this facility!!!!

I met Mosey and Linda in Manchester. They were awesome!! The customer service from Public Storage is amazing. I highly recommend Public Storage to everyone!!

The girls are quick and great at what they do! The facility is always clean.

I love Linda and Mosey!!! They were wonderful. Help me with stuff to protect my belongings and save me $123!! I highly recommend Public Storage especially go to Mosey and Linda!!!

I went to public storage to rent a unit. They made everything so quick and simple! The even entertained my mom while I filled out paperwork! I worked with Antonio and Linda they were amazing !! I will definitely be back !

My experience here has been wonderful. The facility is always clean and service is great! I highly recommend this facility!!

Great! So helpful and efficient. Thank you!!!

I had a great experience at Public Storage. Linda was a great help to me. She showed me multiple units that would be best for my storage needs. This facility is clean and well lit and they have all the things to help moving things in and out. I would recommend Public Storage in Woburn.

Great experience overall! Christine and Brian have been wonderful and helpful. The facility is great, safe and very clean.

My experience at Public Storage was amazing! Quick & easy. Linda and Christine were so friendly. Linda helped me throughout the entire process. She was courteous, efficient, and jovial. She gave us a tour and we were on our way in no time! Highly recommend public storage in Woburn! Ask for Linda!!!

Christine was great!! She worked with me in sizing my household goods to fit the right amount of storage space and walked me through all the details of the rental contract. She also was very helpful in suggesting how to get the most out of the prorating policy when it comes time to consolidate my belongings and move them to my home when I find one! And they have great office hours and access hours too.

Great Staff, Clean storage units. Easy in, Easy out.

Came to buy some boxes and the staff here is awesome . Ask a few questions about storage and they answer all my questions.i would rent here if i ever need storage in the future.

Be careful, the online site doesn't tell you that they require insurance on the unit which they sell at $11/month and they will require you to purchase one of their special cylinder locks which, according to the employees there, you can't find anywhere else, the lock is $18 and non refundable. So that low move in rate that you get online you'll have to add at least $29 if you don't bring proof of insurance and a special cylinder lock. You'd think because you're spending $18 on a lock it would be top of the line, nope the lock is a basic easy to pick and break pin set lock that anyone that knows the basics of lockpicking can open in about 2 mins. You might be thinking, well insuring my things isn't bad, however, if you need to cash in on the insurance they sell make sure to read the fine print so that you have all of the documents to cut through all of the red tape that is required to replace your stuff. Wouldn't be a bad place to go if they gave you all of the information up front. Last complaint, there seems to be only a couple of spots for parking when you visit the office, had to park at Town Fair Tire to go into the office cause there was already four cars parked in the spots. The weird part was that there was one customer and two employees in there.

The 2 girls at Public Storage (Christine & Linda) were totally awesome! They both were able to help me with everything I needed, including answering all my moving questions. They were funny, n very personable. I definitely recommend using Public Storage, especially if they are (still) working there!

I've been a customer at public storage Woburn MA now for over a year. I've been helped by "Christine" (relief manager) on most matters and I have to say she has been such a pleasure to deal with. She is very helpful and certainly has made my stressful move that much easier. My experience with Christine and Public Storage has been wonderful and I definitely will use them the next time I need storage space. Also, it should be noted that this facility is always super clean and very easy to get to, conveniently located right off the highway!

I came here to help a friend move. The sales representatives were friendly and helpful. Very clean and convenient

Stopped in today, great customer service! The girls were wonderful. Quick, efficient and knowledgeable. We have a business down the street so it was very convenient. Thank you girls! Keep up the great work.

First time renter, I received exceptional service from Lidia and linda. they were extremely helpful and made the paperwork process easy. unit was very convenient and great access hours !

Christine did such a fantastic job helping me select the right storage to meet my needs. She is a fantastic customer service representative for Public Storage. If it were not for her, I would have rented elsewhere, but her customer service sealed the deal. I love my storage unit. Thanks, Christine! ~ Oliver G.

This place is the Bees Knees! The 3 ladies in the front office are amazing. Helpful, funny and beautiful. Originally I was only planning on being here a few months but I may stay for life if that means I can deal with these lovely ladies on a monthly basis. 👍👍

I've had a storage unit for a few months with this location, the employees have been helpful and friendly each time I've been in the office. Recently downsized units and Christine & Linda were in the office, with their assistance I was able to save a bit of money when they pointed out my remaining storage items should fit in a different unit than the one I reserved. Much appreciated. Only good things to say so far...

We never rented a storage before, and at the first time that we walked to the Public Storage we were welcome by customer service rep. Christine, she was pleasant to help us, she was very knowledgeable and helpful. We had lots of questions and she was promptly to answer all those. When we did a tour Christine was very efficient at the tour and got us the perfect size of storage that we need, and in the other hand we were very pleased with all the clean, secure and lighting of the place, when we start to use the storage, we had no problems at all, very organized storage, all the staff always was promptly to help us. We really like our experience at the Public Storage, I already recommended to couple of friends. Thank you Public Storage to make a transition go smoothie and efficient.

TERRIBLE PEOPLE..NICE WHEN U 1ST SIGN UP BUT THEN RIP U OFF MONEY AND POOR CUSTOMER SERVICE...I DO NOT RECOMMEND IT TO ANYONE

Recently rented two large units to store our belongings. Everyone was so helpful at Woburn Public Storage. The site is clean and well lit. Christine was very professional. Christine and Brian even helped us move some belongings we needed help with! I would highly recommend this storage facility.

I recently moved to Woburn and as soon as l arrived at Public Storage l was greeted by a very professional, efficient & helpful rep named Christine. Shot out to young lady ;-) With her kind assistance she helped my transition go by smoother. The warehouse & storage unts are emaculat, well lighten and feel very secure with their gated entrance code that is personalized for your rental.

I have been renting a storage unit through Public Storage in Woburn since February and it has been great! I recently went to change to a smaller unit and the staff was extremely accommodating. Christine explained all of my options and Jeff assisted in getting me a dolly to easily move my items. Super friendly and helpful staff! I definitely recommend this facility.

I have been at this location for a couple years now. Im so glad public storage took it over. I love the new manager Jeff and his new staff. Jeff have helped me everytime i needed something. You guys are fantastic and I'm staying right here!! Peter J

Jeff, Selena, and Christine are so helpful and professional. I have multiple storage units and they are always patient with answering all my questions and pleasing me.

Awesome place!!!! Christine was amazing and so helpful! !! Def will use again!

Great storage facility. Very helpful staff. Christine was great!

Very customer friendly! Excellent location. Jeff was very knowledgeable and professional.

I have been a customer here for over a year. Clean, well lit storage area. Very secure! Friendly staff always available to help you with any needs. Shot out to Christine for helping me with out!

Christine was very friendly and helpful.

Extremely clean and well kept facility. Staff, especially Christine, was very friendly and helpful. One of the best storage places I've been to, would definitely recommend to others.

Jeff was very helpful out first trip in and Christine so amazing and in helping use when had a big problem! I am so glad everything worked out and It was all thanks to Christine =)

So much happier that I will be moving my storage belongings to a nice location! The girls at the front desk were so friendly and great!

Christine and Jeff were great! They helped us get exactly what we needed at the ness price, were courteous, and quick.

Selena was MOST helpful, knowledgeable, friendly and proactive in identifying my storage needs. This Woburn location is clean, organized and conveniently located off the highway. The leasing office was stocked with boxes and packing supplies - added convenience! I have rented at other Public Storage locations and was not so pleased or impressed. I highly recommend this location for your storage needs!

Great service. Really helped us out. Christine & Jeff were very helpful & stayed late to get us our unit.

Selena was very helpful and informative.

Outstanding check-in experience! Celina did an exceptional job of getting us all set and making us feel welcome.

Good stuff. .. selena was awesome.

I only have great things to say about this public storage location. They made me feel like family every time I came in.

Dealt with christine she was super helpful signed up had my unit in minutes, she picked the unit I needed just by looking at the items in the moving truck great place

great experience!

I was here 20 mins back. I wasn't expecting much in terms of customer service, but it was a really great. The people there were really nice. Celina helped me out. She was great in terms of telling me all the offers and what they have to offer. I would recommend working with her. very helpful and Hot

These guys are great!! So nice and so helpful!! Christine and Selena were particularly helpful.

Great experience :-) very friendly and helpful. Definitely recommended!

Jeff and Selena both were great help and down to earth! I joke a lot so they did put up with me! Lol

Welcomed by Jeff: A Very Pleasant and Helful guide. The facility was immaculate.

Super quick and easy. Manager/attendant was nice, informative and helpful. Rates are reasonable. Facility is new, clean, easily accessible. Love it!

They were very accommodating with our move-in time, very helpful (I forgot her name but there was someone working during a weekend afternoon day that was just outrageously nice and helpful!) The space is new and clean, prices are reasonable, and access is pretty easy. Very glad we made the decision to go with this location / company.

CJ gave me excellent service. The facility was clean and the process was quick and easy.

Awesome customer service from CJ. & Christine. Positive experience. Facility was clean & well maintained.

I had a very good experiNce at public storage. CJ, Kristine and Jeff always go above and beyond. I work near by and always recommend Public Storage.

Jeff was great when i moved my things into storage! He was so helpful and made moving easy! They also have some great packages you can buy in the store. I would recommend this place to everyone.

Don't be fooled by the $1.00 first month. They may waive the first month, but charge you excessive fees to make up for it as well as make you purchase an over-priced lock from them, rather than give you the option to use your own lock. They also make you purchase expensive monthly insurance ... it should be the renter's decision as to whether or not they want to insure their belongings, not the storage company's. As long as they disclose that they are not responsible for theft or damage and the renter agrees, they'd have no liability. Also, every time I go there, there are never any carts available, except for maybe one in the office that you have to leave your drivers license to use. The facility, for the most part, is clean and well kept. Not sure if they have a dumpster for renters use (which most facilities do have.) They do have public restrooms, but have been Out Of Order the past few times I've been there. Entering and exiting the facility is a challenge as you can only enter coming from one direction off the street. This is, understandably, not the facilities fault, but an inconvenience, nonetheless. As soon as the weather is better, I'll be moving to another less overpriced facility.

I needed some moving supplies and I needed them badly. I was in a pinch and needed to move quickly. A gentleman need Chris Savastano helped me pick out all the supplies I needed to help with my move. He was very knowledable and welcoming. Your company could benefit from having more employees like him.

Our experience at the Woburn Public Storage has been excellent because of the staffing the location has. Especially Christine has been marvelous. Christine is so meticulous and customer focused which makes customer feel comfortable.

I was a Public Storage customer a couple of years ago at the same property before it was taken over by Extra Space Storage. At that time Jeff was the Manager and now he is back with a great staff. Amen to that!! In contrast to the previous competitive company, they are head and shoulders above them. The level of professionalism has skyrocketed along with customer service. Numerous times I have observed the manager work with his team of trainees and assistants. I have been in Management for many years and also in Military Senior Officer Leadership positions as well, so I believe I can identify with quality leadership, potential for leadership and excellent customer service. Team Woburn has all that going on for them!. Nice to have been able to see Public Storage Flag back in Woburn!!

The property managers/workers at Public Storage are helpful, kind, and motivated to help in any way necessary to make sure you have a great experience at Public Storage. They want to get to know their customers, and help with any issues or problems to make sure you are happy. And they do it with a smile! They helped me quickly when I needed to change the size of my storage unit, as well as phoned me personally to tell me if I needed to change payment or timing of payment, when I did move units. I would reccommend Public Storage to anyone, for this personalized service!

The Woburn branch for public storage is an outstanding example of a customer service focused staff. Jeff the manger went well above any expectation I had. Moving in general always has unexpected aggravation and to have a staff would go out of their way to accommodate is appreciation. I would strongly recommend Woburn Public Storage and praise Jeff and his staff Christen, and CJ Dave

Same place, new management and so much better! The place is still clean and secure, but now the staff are very helpful. The monthly rates are even much better than they used to be. One thing to keep in mind and this will seem odd until you have been there: "Alway turn right." Plan your journey with that in mind and you will find your trip in and out to be a breeze!

All the staff here were great! Very helpful, super friendly, and even humorous. Helpful at all times with almost any request, for flashlights, information, pens, you name it, CJ, Selena, and Christine were all willing and able to help without hesitation and with a smile and a touch of humor. The facility itself was kept scrupulously clean and neat. Lighting was significantly better than other facilities I looked at. The cost was comparable. I decided to rent here because I felt it was a genuinely better facility in every meaningful way. Thanks guys. :)