Wanda helped me today with my bill. I'm a single mom and the economy is expensive. She advised me to do autopay to avoid fees, which was a great idea! She is very helpful and kind.
Previous Review
Wanda treated me very nice! I came to public storage to pay for my reservation. She made it so simple and showed me the unit. She was very helpful! Thank you for your great service Wanda!!
Wanda was AMAZING! She helped me with my rental and was very professional!
Wanda walked me thru the steps. It was a very smooth experience. She was very nice and professional!
It was my 1st time renting storage
Wanda explained everything and made my move go very easy. She was a great help!
Wanda helped me with my rental today. She was awesome!!
Wanda was super knowledgeable about the questions I had. She helped me with 3 things. Very professional and helpful!
Wanda the property manager was very helpful, knowledgeable of the companies your policy and procedures and very welcoming attitude!
It was an outstanding and great experience
Wanda was great very, helpful.
Muy buen servicio de parte de wanda la manager very good service thanks!
Wanda was very helpful today!
Wanda was extremely helpful whenever I visit the office with any issues of concern. She has great interpersonal skills and goes to great lengths to satisfy we the customers.
Wanda was amazing and very patient Great customer service!!!
Had a great customer experience in meeting the property manager Wanda. Wanda was able to help with the rental cost and assist in accepting a payment as a gift for a family member. Thank you & Appreciate you Wanda for the great customer experience!!!
Stay away!
My rent has increased from $157/month to $409/month in the space of two and half years.
This is simply the worst kind of corporate greed, in plain and clear evidence here. Do not choose this facility. Once your unit is filled with stuff, you'll find it hard to leave and are left at the mercy of this soulless corporation.
It also appears that this facility is posting fake reviews. Look at the hundreds of 5-star reviews, almost all similar in wording and almost all from accounts that have posted zero other reviews. Go check it out yourself: this place is so obviously not a 5-star facility.
Wanda was very helpful with our lock issue. She is a wonderful manager
Wanda the property manager was great and very helpful super friendly.
Wanda help us and she explain everything she is the best shes professional!
Great service. Wanda was great!
Wanda the property manager over here at 800 River st in Hyde Park she was very helpful by helping in my bill she answered all my questions she was very professional. Very helpful I will have her 5 stars
Wanda helped me with understanding my bill. She is always very helpful to me! Great customer service!!
Wanda, the Property Manager She was great helping with bill great customer service support she’s excellent service skills
Rick was wonderful, so helpful completely made my day. Helped me even though he was off he is the definition of customer service
Wanda was great ! She answered all my questions and customers service was amazing!!!! Very detailed and helpful
It's my first time renting public storage, Wanda was the best with her customer service, and she has been helping a lot. Thanks, you wanda!
I had trouble with opening my storage today and Wanda showed me how the latch opens. She somjelped me with my rent issues. I have been storing with Pinlix Storage for 3 hrs and it was a pleasure having Wanda around to help. GREAT CUSTOMER SERVICE!!
I wanted to give Wanda(Wandy) a great review. She has the best customer service. I was not able to keep my storage rental unfortunately. However Wandy is so so caring, she found my valuable documents and saved them for me. I was thinking about them and thought I had lost them. Thank you so much Wandy!
Great customer service, Wanda was great!
This is my 1st time renting. I had a great experience with help from Wanda property manager .
We had a great experience with Wanda today!!! A+++ customer service. Highly recommended!!!!!
Service was very polite and helpful
Wanda was so helpful with me, she took me through autopay process and my rental issues.
This location very professional, friendly and efficient.
Wanda helped me with my rental, 1st time renting. She explained everything very well. Thank you Wanda!
Wanda was so helpful, we are being displaced and she gave us useful tips to make our storage experience easier. She was very thorough and professional!
The property manger Wanda helped me with my rent even though they were closed! Thank you Wanda!!
Wanda was wonderful helping me move in today! Great customer service!
I never had a storage. But my 1st experience was wonderful with Wanda the property manager. I learned so much and she made process very easy. She has great attitude and amazing customer service!
Wanda was wonderful, she helps understand my billing! She was Great!
Wanda was very helpful with my mother’s unit and my brother. The whole family likes to rent here because of her professionalism. She always gives customers her Best!
My reservation was cancelled by mistake, came to office and Wanda was extremely helpful in squaring everything out for me. She was very kind and professional. Thank you!
Good unit. Good building. However, expect rent increases shortly after you sign a contract. My rent increased 30% within first year and then again 24% on the second year. When I asked for a reduction in the monthly rent, they just extended my current rate for 3 months and then would increase it.
I have adjusted my review to five stars after having a discussion with the District Manager.
Good, service and fast, and fast acces to the unit and the manager Wanda Cruz was very helpfull and kind .she give me a very good service
First time renting, It was a lot of information to learn but Wanda property manager was very patient and made it easier for me. She has great customer service and very kind!
Wanda has the BEST customer service! She explained everything very well..when in a difficult situation this means a lot to a customers.
My 1st time storing. I learned so much from Wanda property manager, she was very thorough and very kind!
My experience was great 👍
Great service. From Wanda. Property manager..very helpful. Thx stress free
Manager Wanda was very helpful and informative. She made the process fast and easy.. thanks to her.
I went to another public storage to pay bill and was very helpful with downloading the app..miss Wanda in Hyde park was very kind and now I know how to access gate.Thank you Wanda!
i really appreciate wanda for everything she has done for me in critical time. i needed a unit and she guided me the quickest and cheapest way possible. customer service is top tier and she’s very much appreciated!
thank you again wanda
This is my 1st time experience renting storage. Wanda the property manager was polite and professional. She treated us with care and kindness. I would recommend this public storage to all my friends and family 100% Wanda is the best!
My experience at Public Storage today was very efficient. Wanda the Property Manager, pleasant and explained things very clearly. She was a great!
Wanda Property Manager and Anthony the District Manager were incredibly helpful to me and my family during my time of need. Thank you for being such good human beings!
I have no words to describe how Amazing and helpful Wanda is! This property manager is top notch. I have 2 units at Public Storage and she made sure I got a good price for my 2nd one. Her customer service and attention to detail is unusual these days. Thank you Wanda for all your help today!
Wanda help me with my bill today and is always so pleasant when I come to the office She is great!
Wanda is very dedicated to her position.
I came in very late in evening not knowing the time Public Storage closes. Wanda was about to leave. I told Wanda I just got notice to quit and had to find storage for my belonging. Wanda took sometime to stay late and explain the Storage to me. Other people came after and Wanda was pleasant and professional with them. I left in the opposite spirit I went there in. I think we need more compassionate and caring people in customer service jobs like Wanda.
Wanda was wonderful, she took control of things during my crisis. I needed storage 911!! Kudos to her for being such a professional and kind person. Her DM Anthony was also Soo helpful and accomodating in my time of need. Thank you guys!
Wanda the property manager was very helpful !!! GREAT HOSPITALITY as well !! She got us right !
Very professional, friendly courteous help me with my issues quickly. An asset to your company a pleasure doing business with her Wanda, Public Storage in 800 River St., HydePark Boston Mass.
Wanda was so professional and kind. I was nervous about renting, but she put me at ease right away. Wanda was The Best!
The rental process went rather smoothly. Wanda was very helpful and welcoming.
Wanda was Amazing!! This is my 1st time doing storage and she made it soo easy! She was very smart, and pleasant . You have a Great employee!!
Wanda helped me out with my account. She was very knowledgeable. She has Amazing customer service!
Wanda was amazing! She knows how to treat and help customers. She was very helpful.
I recommend everyone to go over there cause they have a great manager Wanda, she’s amazing and she’s always take care all the customers !
Very professional and I would recommend all my family and friends to come to this public storage. And make sure that you ask wander
Wanda was amazing! Very helpful and knowledgeable. I would recommend this location to anyone!
I had a good experience at the Public Storage located on 800 river st. The Customer service is very cordial.the employee Mrs Wanda was very helpful
and knowledgeable Thank you!
I would like to start this conversation off. That wander is a great employee for public storage. She is very polite courteous and helps everybody from what I see And thank you for stationing her. There have a blessed day, a loyal customer.
Wanda was great awesome customer service and she always greeted me by name and a warm smile awesome customer service and support
I never had a customer service like the one that I had from Mrs Wanda (Wendy). She is so patient and was willing to help me on each step that needed to be taken. I was delighted to meet her as a property manager!!!
Wanda she is very helpful
Wanda is super helpful! She is the best!
Great & friendly service by Wanda
Wanda is absolutely exceptional ! She is the perfect person to run this location . She’s personable , polite , realistic and customer oriented. I will always choose this location!
Great experience with the employee Jack. Helped me with what I needed! Looking forward to coming back!
Fast review and good costumer service.
Wanda was great !! And all was a great attitude and very helpful !!!
Thank you Wanda for the best customer service today. You provided the best information to us. I really appreciate your service.
Wanda was so helpful with my bill!
WANDA IS, my lady. This is how a winning team/ community works. Together and for the People. Excellent customer service. Just everything good. But for some reason, if your experience is not 100 perfect, they WILLL cater to your needs!!!!
Wanda was very helpful Great customer service.
Excellent customer service, very helpful with the customers. I personally recommend this place.
Wanda was great! Very helpful
Wanda was great with her experience and knowledge about the unit I would recommend her services
Now Public Storage is a horrible experience. They made a mistake with processing my payment. It took many calls to National as well as the local facility to get it straightened out. Then they still wrote the receipt for my repayment as if it were my fault. Rates go up far too often. I was quoted a price, it went up without notice in a short period of time. I would not recommend them to anyone. Use another place.
I wanted to give no stars but that wasn't an option.
Jack was super friendly and helpful. He was able to relate to my situation and made it such an easy experience.
-Shana
Wanda it was a pleasure meeting you. You were Amazing, helping me get my storage. My first-time renting was a great experience. Thank you Wanda!!
Wanda was so awesome. She help me very good.
Wanda is amazing, deserves a raise asap!
wanda is so sweet. she answered all my questions so professional.
Wanda helped today and she was very helpful. Awesome customer service.
Wanda was very helpful and me getting my storage. I'm very pleased
My first time using storage Wanda helped me a lot . Thanks you so much Wanda
I had excellent service and support from Miss Wanda at 800 River St., I really liked the way she treat myself and help solve my situation, quickly, effectively and adapted to my standards. Thank you Wanda for your services.
I appreciate the service, Thank you Wanda. 🙌🏾
Nice & clean facility, reasonable pricing , also I was having a little difficulty trying to reserve my unit online I came into the office & the manager Wanda was kind n friendly. She knew exactly what was going on & even offered me a promotion to save on my first month.
It's been great. Wanda, was extremely helpful
My 1st time at a storage place and I just wanna say that it was the BEST, POSITIVE & HELPFUL experience EVER. Jack and Wanda went ABOVE & BEYOND. I was there last week and I didn’t even wanna leave. Love the way the work as a team. They help and support each other. I was supposed to check that place and another one B4 making my last decision, but I don’t think there’s a better place than that one to get what ur looking for. Thank you guys and if I ever here of a friend looking for a storage place I’d definitely send them to y’all. I’ll be moving my things next week.
Great employees are like a four leaf clover, hard to find and lucky to have. Congratulations for having such GREAT employees 🥳🥳🙌🏾🙌🏾🧡🤍💜
Wanda did a great job with me today 👏
She is so friendly and helpful.
Great customer service
Wanda was very helpful
Best service! Wanda was of very great assistance to me when I was down and need it it more than anything!
Good day I'm just giving a good report on the River Street location Public Storage here now with Mr Frank is his name absolutely wonderful service very very helpful we need more like it you need to raise and as soon as possible God bless you and we as soon as you can get some more in like him you'll be doing yourself a favor God bless you have a wonderful day and thank you once again.
Great customer service Frank was very helpful.
Frank was very helpful. Move in was and is super easy
Frank is sooo awesome and very helpful!
Rick was very nice and helpful
Very good, Rick was excellant
Alicia was of great help to me when I came down looking for a storage
I had an issue and these guys called me right away to help me resolve it. Very happy with the response and resolution.
Elijah been a good help with my storage unit.
Elijah help me a lot today with my storage.
Very friendly guy behind the counter, convenient location, easy parking, and boxes, etc for sale
Stop by public storage great customer service a guy name Elijah really help me out.
Keo was very helpful in helping me secure my unit my original one was to small and he advised I go with a more comfortable size move in was nice and simple.
Rick the owner was very nice and helpful. Dividers are up now
Halló!! When you need a fast and good moving, talk to us!! We gonna be happy to help you!!
Public Storage in Hyde Park is amazing. They're very clean. The staff here are very helpful, they have great customer service. I highly recommend them to anyone in need of a storage unit. Thank you I greatly appreciate you guys for your wonderful service. ❤️
Keon the store manager, was very helpful. This was my first time getting a storage, so I was very nervous about the process, but Keon made it super easy.
Thank you.
I needed a unit to store my furniture and some other household items during a remodel. This location is close to my house, climate controlled, and had good reviews. My first 10 months were fine, however, there were moisture problems in my last few months that caused mold and mildew growth on my furniture and several other items, and there was generally a musty smell in the building. I tried contacting the District manager, but never received a call back.
Amazing customer service!!! Keon helped me out so much, gave me a tour of my unit, very friendly and courteous... I highly recommend this location!
The last time I reviewed this location was 4 months ago and today I just finished moving the final bit of my belongings out of Public Storage here in Hyde Park. I highly recommend this location and Keon who does such a great job.
Thank you!
Keon and Elijah were super helpful finding me a storage unit !! Definitely would recommend this place to friends.
Keon A. Was very helpful and understanding helping transfer from uhaul in Worcester to public storage I highly recommend them.
The public storage at river street has been very convenient for me. I've been especially impressed though by Keon A. He has been very approachable and resourceful. I think he's an asset to Public Storage.
Delroy P McDonald
Former renter # 112
I have been a customer at the Hyde Park location for a few years. I decided to do a survey and review. The property manager Keon's customer service has been superb. I have received several courtesy call from him and he has been able to answer and help with any inquiry that I've had..... I give Keon and this location 5 stars.
Mr. Alston was a very great help he helped me look for a storage unit really great help from the kid. Keep up the great work big fella
Very please with costumer service at the high park site I spoke to an employee by the name Keon and he was very helpful!!!!
I have been this storage facility for a couple of months, it's clean and the staff is amazing. Today a was looking for one of the supplied carts and Keon was great he let me know that more have been ordered and even offered to lend me shoe spikes (yaktracks) if I needed them for the ice.
Met Keyon the other day he was so helpful. Waited for me removed all my stuff
Thank you Keyon
The young gentleman Keon was very helpful with his customer service skills. I would recommend this place for storage.
I super appreciate the help that Keon provided for me today. I was unfamiliar with the whole storage thing. The storage belongs to my dad and he's in the hospital at the moment. Keon was there when I needed the help. Thank you Public Storage. I would definitely recommend this place to others. Thank you Keon your the best!