Public Storage Self-Storage Units at 3913 Accomack Dr, Louisville, KY

**UPDATE: Reference original message from 2 years ago below. My rent has increase approximately 50% per month from 3 years ago. The interior side entrance is STILL broken. Rent has continued to increase without any improvements or changes to the facility, other than the brand label is now "Public Storage" instead of "Simply Storage".** The facility is decent although the interior side entrance has been broken for several months. This company definitely loves receiving money. In 8 months they have increased my rental rate twice. The first time by 13% and starting January 1 a second increase of 12%. My rent is now up 27% from what I was paying 8 months ago. They say it's due to increased utility and operational costs, yet the facility operates with little to no staff present. It's a secured facility with keypad access. I live less than a mile from the facility and my utility costs at home have hardly increased. That leaves me to speculate the increase is simply to pad their bottom line and boost profits.

Allyson at Chamberlain Lane was very helpful and made my experience very positive!

Sarah was an amazing help in finding a unit that met my needs. The facility is clean and very secure. Very happy with my experience here.

Allyson at Public storage located at 3913 Accomack Dr. is professional and took extra care of me.Allyson went out of her way to help me. Great service. Thank you Public Storage!!

Excellent customer service Thank you for safely storing and keeping all my belongings!

Fantastic customer!

Sarah is amazing and a huge help. And she's great to talk with.

My mom and I enjoyed our experience with Mary at the Accomack location

We were so very pleased with our experience, Sarah was so helpful in our decision of size storage unit to rent!! She’s very proud of the facility she manages and keeping it safe and secure. Accomack Dr, Louisville, KY

Sarah handled our(my wife and I) sign-up and introduction to the facility with OUTSTANDING customer service! She advised us fully on services and policies available and options to manage our storage unit. As well as took the time to get us a unit that would accommodate us and provide us the tools and procedures to make use and access to our unit with ease. Thank you again Sarah we appreciate your dedication to the quality of your work and the standard you have represented. We will be recommending this facility highly due to your service.

Samantha was very helpful in getting me the information I need to update a new storage because my new old storage was too small. She was very helpful to me. Samantha customer service very great!! All your help, Samantha. Lora

Sarah was awesome. Very helpful and knowledgeable. Highly recommend this facility.

Sarah is awesome she helped me with everything I needed in a timely and professional manner would definitely recommend

Im sold thanks to Sarah my first time experience at Public Storage It was really good thanks to Sarah good job!

Britney was great, thanks Britney! Clean facility!

Very good customer service, very polite and helpful. Thanks

The customer service rep was very professional and helpful. She has a great friendly personality. Thank You Public Storage for good workers.

I was having trouble with my lock last week and Brittany came and helped me. I was having a bad day and told her all about it. She gave me a hug and said it’s going to be alright. She went above and beyond her customer service duties and I had a better day because of it. Thank you Brittany!

the manager, Paige & Courtney have been very helpful in finding a Storage unit fit for me will always come back to them for business

Super friendly and helpful staff! Paige was very knowledgeable and made sure all of my questions were answered. Courtney was also very friendly and accommodating! 10/10 recommend.

Paige and Courtney were so helpful and kind!! Thanks ladies!!

I just returned to Louisville from Chicago and brought a little too much for my home. It was right before closing at the Accomack when the manager Paige stayed a little over to ensure I got the exact space I needed for my extra belongings. Thank You again

Paige Armacost was very nice and understanding I was happy with everything.

Clean, secure, and very helpful staff. Best storage company I’ve used in town

Great customer service

Paige and Courtney have great customer service.

Paige! Best customer service I’ve received in a while! Thank you so much for being so welcoming and engaging during our interaction! You’re truly a light that brightened my day!

Courtney was extremely helpful and knowledgeable

Paige IS AMAZING ! always been helpful , my first experience on getting a storage unit she made me feel welcome an help me with answering the questions I had an is making my first experience amazing I will never forget it 🙏

I picked this storage facility for the location. But upon arrival - I was highly impressed!! The facility is far better than some others I've seen; clean & nicely kept! The associate, Steve was great! Well managed facility. I will definitely recommend! And will absolutely return for any of my future needs. K.Johnson

The sales lady was very courteous and helpful all through the sales process, great service!

The property is always clean and well kept. Paige at the front desk is always there to greet with a warm smile and goes above and beyond.

Paige and Courtney were so helpful. They went above and beyond for us with information and services that we needed immediately. The facility is very secure and clean. I would recommend this storage facility to anyone that needs safe, clean, helpful information in and around the area. and outstanding service!

They are the best! I have had my unit since October 2020 and I don't know anyone who has had a unit that long at any place ever, but this makes me a reliable source to say Simply Self Storage is the best at what they do, Courtney is the sweetest person and she is very punctual to remind you of your due date and past dues! This place is the only place to go for any and all of your storage needs! Don't bother with Uhaul or any of their hidden fees take it from a reliable source (ME) they are simply the best is the biz! Much love and blessings to everyone at Self Storage thank you for keeping my memories safe and sound, I am forever a spokesperson for this company! 💖 Courtney throws your stuff out like your trash!!!! Don't go here

Great customer service!!!! Paige did and awesome job with getting me taken care of the facility is clean and the units are spacious! I highly recommend this company, top to bottom 5

This started as a good experience, but after some time things started going downhill. The facility is regularly dirty with trash and debris everywhere. On several occasions the elevator was inoperable which meant I could not access my unit on the third floor. On one occasion I attempted to access my unit and found the main door unsecured, the door to the first floor units unsecured and the elevator inoperable. I left a message and the site manager did contact me to apologize. After asking for a partial refund to make up for it I was eventually told I would receive a 50% credit applied to my account, which was never applied. I generally paid my rent for 2-3 months in advance, but they instituted a policy which required a card be kept on file, which I don’t agree with, but I reluctantly agreed to. The exterior pavement was never plowed when snow fell. In fact, several times the roads were perfectly clear and there was still snow and slush at the buildings access point. While I suppose the building is technically climate controlled, it is hot in the summer months and cold in the winter. I found some of the tools I had stored there were beginning to rust. I would not store anything I felt required true climate control to protect. While your access code has to be entered into two different keypads to gain access to the floor of your unit (when functional) there is not 24 hr access. All keypads lockout access from 10pm to 8 or 9am the next morning. I was switching some items around in my unit one evening. I went in before 10pm, got some items, brought them down and left my phone in my unit with the door unlocked and was unable to go back up to secure my unit and get my phone. I have a business phone as well, but the 24 hr number (which took some searching around the internet to find) is useless as it just connects to an answering service which can do nothing outside taking a message which can be left with the on-site number’s answering machine. Thankfully, nothing was missing when I returned the next day to retrieve my phone and secure my unit. The business is not good about answering the phone and regularly locks the front reception/office door during regular business hours to hide in an interior office and will only come out if you beat on the door to get their attention. This makes it difficult to make rent payments without multiple attempts. I’ve managed to keep my rent paid, but it shouldn’t be this difficult to give someone money. I moved the last of my items out over the weekend and before I could even stop by on Monday morning to let them know I was vacating, I received an email that morning with my “move out receipt”. No phone call to confirm that I was in fact moving out or whether I was just going to put other items in and continue renting. I suppose the rent I paid through the rest of the month is forfeited now. I feel like this business milks the most profit with the least customer benefit. If there is another option available to you, I would urge you to try someone else first. At this expense level, you can most definitely find a better run option.

Excellence service... Friendly knowledgeable staff... Great rates...

Paige was a great help, I really appreciate her great work ethic.

The lady up front, Paige, was very helpful and nice! Very clean facility. I highly recommend.

Good people out there are paying good money to these folks because they can’t let go of things they don’t use,don’t need, or don’t have room for. It’s dumb. Let it go! Free yourselves of the anchor. Is it really worth it? Nah… it’s not.

This place looks nice online, but from the elevators being broken down and making weird noises to the inside looking like a raging tornado went through it, I would avoid going here if a safe feeling storage place is what you're looking for.