Public Storage Self-Storage Units at 3120 Breckenridge Lane, Louisville, KY

I was here this morning and Todd helped me with everything. Very nice and helpful worker

I visited this Public Storage location after winning a storage locker auction and was there to collect the belongings. Kaye had to deal with massive computer issues during my visit, but you wouldn’t know it from her positive attitude. She went above and beyond to ensure I had a great experience, even passing the time by sharing engaging stories to keep things lighthearted. Her upbeat demeanor turned what could have been a frustrating situation into a pleasant one. I left feeling impressed by her professionalism and friendliness. If you visit this location, Kaye will undoubtedly brighten your day! Thank you, Kaye!

Kaye is great!

Kaye was great and awesome customer service

The best place for store your things

I recently had an outstanding experience with Kaye at Public Storage. Her customer service was exceptional; she was incredibly helpful, knowledgeable, and attentive to all my needs. Kaye went above and beyond to ensure I had all the information I needed and made the entire process smooth and stress-free. Her professionalism and friendly demeanor truly set a high standard for customer service. I highly recommend her for anyone needing storage solutions!

Kaye was awesome 👏. It literally felt like I was moving into a new home . Everything was easy peasy .

Samantha and Rahsaan were very helpful! Thank you!!

Ma.Kaye is the best

Kayy was so awesome she and Stephanie the manger really help me out today and was very polite and patient! Great customer service Katy appreciate you!

Nobody is ever in the office to take my payment. I no longer pay by Dropbox because I never know if my payment will be $105 or $142.

Muy buena

Love the set up here

The lady at the desk was very polite and helpful. Allyson was her name. I love her!! She's awesome.

BEWARE!!!!!!! Locks are being cut off of units and items are being stolen, in my case my car was stolen out of a locked unit. Be mindful in renting storage units from this storage facility. The LMPD officer told me that this happens often and that someone even broke into the manager's residence, and that the fencing was just fixed a couple of days ago. Seems suspicious to me, but my advice is to find another storage unit.

Just wanted to give Allyson kudos for all the help yesterday. She really came through for our family during a stressful situation. So definitely 5 stars to Allyson and Public Storage, Breckinridge Lane facility in Louisville Kentucky.

Kaye was wonderful!

If I could give more stars I would! Moving is already stressful and tiring on its own. Thankfully one less thing to stress about is the storage unit. I know that my belongings are in good hands at Public Storage. Very secure and clean. Kay and the rest of the team have all been so kind and helpful. They really do go out of there way to make there customers feel like they matter. I would highly recommend this place! ⭐️⭐️⭐️⭐️⭐️

Kaye was very helpful and knowledgeable with meeting all public storage needs

Kaye is friendly, helpful and knowledgeable! The process was simple and the property is clean and well maintained.

Kaye the Manager at Public Storage on Breckinridge Lane in Louisville, Ky was very friendly and helpful. I'm Mark the Auction Buyer and she was very nice to work with.

Rick was great and was able to resolve a rate adjustment issue I had in minutes. Glad to be a customer ! Edited. The rate adjustment never went into effect and getting. Charged double the original rate with absolutely zero resolution. You can never get in touch with management and their pricing is absurd.

The customer service was nice and pleasant.

Kaye was wonderful and very friendly! Nice unit overall and answered all questions needed.

Kaye was extremely friendly and informative and made the process extremely easy and pleasent

Kaye was great! This location didn't have the size I needed but she looked up which location that would have the size I needed and directed me there. Very nice and friendly.

Ms Kaye was amazing!

Kaye was fantastic!!!

Kaye was very helpful and friendly

Kaye is the absolute best and was so helpful getting me moved in and setup. She always says hello with a huge smile when she is doing her rounds of the property!

Great customer service. Very convenient clean rent space. App makes accessing lot a breeze. Thanks Kent!

Thanks mj

Kay was wonderful! Definitely patient and understanding!!!!!

K was amazing. Very nice and helpful. Great choice for storage.

Rick was so helpful with figuring out how to organize my unit. Also very kind! Thank you!

Great job Rick thanks

Stopped in to pay my bill and Rick had a big smile and a pleasant good afternoon. We had good conversation about his beautiful car. He’s a cool guy. Thanks Rick for your help with a smile.

I have been a long time customer and Rick is very nice, he is very easy to talk to and has never came off arrogant like some.of the other people. He is worth 5 stars plus

Very knowledgeable employee and very helpful too his name is Rick and hopefully our business relationship stay that way

Rick was great! He helped us pick the perfect size storage unit and made the process so quick and easy.

Mr. Rick was such a pleasure working with while I rented out my space, he’s very kind, courageous, and very friendly I 10/10 recommended renting a unit here and make sure you take a minute to visit Mr.Rick

I was supposed to receive the $1 first month /30% off deal..I paid $30 in November on move-in the next month I was charged $79.10 and $138.16. I moved out January 14th but I'm getting charged $128 on February 1st. I used the storage for 3 months but I'm being charged 4 times !!! There was also some white stuff all over my boxes that I stored that had fallen through the ceiling. If you don't want to be scammed stay far away, if you don't care about wasting your money then this is the perfect place for you

Quick and convient process, Rick was so helpful! I was frustrated with a bent key but he fixed in seconds. Great customer service and secure location!

Rick was very accommodating. Provided quick service and was helpful every step of the way. Nice, clean, safe facility.

Kim was great to work with

Kim does a wonderful job!

Rick was so nice and helpful! It was a such pleasure to meet him

Just to give a shout out to Kim, she was very helpful and so pleasant to work with. 😊

Thank you Rick!! So helpful and professional!! I appreciate you Rick

Kim was so helpful when I stopped by for info on renting a storage unit. I wish all businesses had a “Kim.” Life would be so much easier.

Kim was my angel last Saturday, when I was trying to get my stuff moved. I had to leave for a bit and she called to tell me a storm was moving in and was afraid my stuff would get soaked. I have used this storage facility for a year and a half and wasn’t always thrilled with the manager. She is so personable and understanding and is so helpful. She has definitely changed my view of Public Storage and the five star rating is due to her. All businesses need employees who care about their customers. I would now recommend this facility because of her kindness!!! Kiddos Kim, you made a stressful situation bearable. Thank you.

Kim was so thoughtful and caring when she assisted me with getting a storage unit. She went above and beyond in making sure I had what I needed (unit and lock), explaining the paperwork (and providing a copy of it), making sure I knew how to use the gate code, and showing me where my unit would be. 10/10 definitely recommend! :)

Kim at the Breckinridge Ln. location was amazing. She changed my reservation after we viewed the original unit, which was too small. She upgraded the unit without any issues. She was super pleasant and knowledgeable.

Kim was very nice

Kim helped me out and got a great deal

Kim really helped me out with this last minute move. She was friendly and patient the whole time!!!

Kim was a great help for me Me

Sarah was very friendly and knowledgeable and her kindness was much needed on what was a horrible day!

My husband, A.W and I had a great experience with Kim. Even though she is a new employee, Kim did an outstanding job in helping us with renting a storage unit. Her customer skills are outstanding! Louise B.

I really love public storage, and Sarah was amazing, very kind and any questions we had she was there to answer.The property looked awesome, very well maintenance. I highly recommend public storage to anyone wanting good, quality service.

Great company with good prices and even better staff went into office looking for a place to put my stuff for awhile Sarah was super helpful and really sweet! Even though she didn't have what I was looking for she pointed me in the rite direction at another public storage up the street that could meet my needs 😀👍

Very friendly and helpful! Rich took extra steps to be sure the unit was clean and move in ready. He also made sure I got the best available rate for the rent. Highly recommended.

Kim,was the BEST. Excellent customer service. And believe me, im kinda picky when it comes to customer service!! She went above and beyond!!

Great, safe place to keep your storage 👍🏾

I'm totally disappointed in this place I paid for my storage when I got it and somehow they took the money off my card and when they did they put it back on it without me knowing if it and the next month I receive a call saying it happen to several people but I have to pay regardless and I didn't have it because I paid to move in an apt and so they locked it and now I have a dead line or I lose all my kids stuff of 28 years pictures and all I'm so upset it's unfair

MJ was very helpful and polite and sold me every thing needed to pack my house up

MJ has always help me out and been so pleasant and Wonderful.

RYAN YOU THE BEST

Great service

MJ is the most amazing manager I have ever delt with. She is so sweet and knows all the best options at public storage! Highly recommend.

MJ was awesome! Great customer service! Helped me and gave me all the information I needed for my storage unit!

Gates were always broken. Seems ok now.

Ryan is always so professional and polite. Thank you for the great service. I would recommend this property!

The staff was friendly and it was an excellent place to be able to keep my extra stuff while moving!!

Horrible customer service!!! DO NOT GO TO THIS PLACE. I rented out a storage unit a 5x10 to be exact as I was moving out back in October price came out to be $45 no issue. November came around and they were charging double the price I called and they said they had made a mistake?! According to them that was not the price, but they didn’t let me know in advance they just sent a text because that’s how they work 🥴 no apology nothing! I pay, and let it be no biggy.December comes around mind you my family has had Covid and no one in the house has been working I call them and let them know I will not be able to pay until January until we get back on our feet, they said there’s nothing they can do about it, I am willing to pay fees just so they can hold on a little longer. I get a phone call around mid January our things are going to auction on the 27th so I agree to try and pay before then… I go in the 26th and pay off $289 so we can save our things and they let me know that “corporate” had already popped the lock and the storage has no security ? So you’re telling me they came in before the actual date to pop open the storage for what? Even tho I had already agreed to pay before and explain to them our financial situation! Yes I did call corporate and like always they said there’s nothing they can do?

Thank you so much for your great customer service. Ryan and MJ Buley were nothing but amazing...

MJ was very helpful and patient helping me get my payment completed. She's a great asset to your company. She's very professional, friendly and helpful with customers. Thanks, MJ, for fantastic customer service! I wish you and Public Storage a very Merry Christmas and the best of New Years!