Public Storage Self-Storage Units at 7100 W Frontage Road, Merriam, KS

Marten was great 👍 and I look forward to being a customer !!

If I could give this place no stars I would. I have been renting out a storage unit from December of last year up until this year in May. I got behind literally just for the month of May was having complications with my pregnancy and missed a lot of work being in and out of the hospital. I’ve called left messages to let them know what was going on and no one never returned my calls except to press me about paying. I had surgery last Monday I miscarried. They decided to cut the locks off my storage unit at the time was only 20 days behind I was going to pay them this week when I got paid but told them I no longer wanted the unit due to them putting my things at risk and hounding me about money and we are still in the month of May. They are unprofessional, no one is ever in office and no one ever picks up the phone. I had an appointment to get the last of my things only to find my boxes open and my stuff rummaged through. If I ever move again this place will NEVER get my service again. This is the worst place I’ve EVER used for storage and will never use them again.

Melissa is awesome! Super customer based and helpful with all my questions!

Property is always clean and the staff is always nice

Marcia was amazing and patient with me. I had to leave and go load the rest of my money on the card and she patiently waited for me to come back and stayed polite. She is very kind. Thank you Marcia

Super easy rental sign-ups and move in. Clean unit and easy property access. Staff is super helpful!

A 10/10 experience!! I have never rented storage and I prefer to talk to real person (not all online). Wow, Melissa made it SO easy - she was polite, efficient and very customer-focused. I ended up NOT needing the space and she made the exit process simple and stress-free (even though I was no longer a customer). THANKS!

Marcia was wonderful. She helped me with a quick and painless rental process and explained everything including the app to me. I appreciate her for her hard work

Melissa was very very helpful

Martez was vey helpful today

Very kind, answered all my questions well

martez is amazing. and so helpful. I never once had any issues while I had a unit there. and due to some personal issues I was unable to get there to clean up stuff out as I was in a different state he helped me so much. he helped me get the unit cleaned with a great suggestion to use a removal service. he went above and beyond to help me during a pretty rough time. I will forever remember the kindness he showed me. I would 100% recommend this place to anyone. I can't say enough amazing things about martez is a wonderful person in your company.

Martez did great today, helped me with my account and unit!

Martez was great help and great customer service.

Martez helped us get settled in to our storage unit. He was very helpful and understanding and he made the process very easy.

Martez was great to work with.

Martez was great!

Quick and responsive!!

The worst customer service, rude. Beware the gate likes to stay open all day and all night so your stuff is always at risk! They will up your rent without telling you and the whole company is greedy. Beware! ⚠️⚠️

Martez was amazing very helpful.

Martez is very helpful. Will recommend Public Storage!

Martinez is awesome!!!

Marten is THE BEST!!!! Great customer service and super friendly!!! So clean and always available!!

Martez was awesome !!! Made moving in easy

Martell was great!!!

Martez was EXTREMELY HELPFUL during a very stressful move. He called to verify my reservation, and helped me in getting checked in. Very professional, courteous, and helpful!

Martez was so helpful today!!

Martez was amazing with getting me right back into my unit! Excellent customer service!

Martez is phenomenal and deserves a raise

Great experience. Martez was great with assistance

Martez Was Great!!!!

Martez was so helpful!

Martez was a great help today very helpful!

Martez was nice and helpful in me changing my unit to a bigger size.

Martez is an amazing employee!! Super kind and friendly and very helpful!! Give him a raise

Martez was very helpful

Great service martez

Great place to store your extras.

Martez is helpful and precise.

Martes was a HUGE help. I appreciate all the information I received from him.

Martez was a great help very friendly and he took the time to answer all our questions thoroughly.

Martez was super helpful!

Martez was great! Very helpful the entire way through

I am so sorry I forgot the names of the two wonderful people that helped me out today at the W frontage Rd location. They were extremely kind, patient, and helpful with me. One of the best customer service experiences I’ve ever had. Thank you!!!

Martez helped out a lot on transferring my unit. Sweet guy and never had a problem with this storage property!

Amanda was excellent. Extremely helpful and kind.

PAM was very nice and helpful.

DJ was excellent. He got us set up with both storage units efficiently and easily!!

Tarra was awesome!!!! Tarra went above and beyond to help with saving my storage unit.. I owe her my life because my whole life is in my storage unit .. She needs a raise.✨️✨️✨️✨️✨️

Sean was such a great help. I love this, Public Storage location five stars.

Ms Tara help me add another storage space today she is very professional and fun at the same time I was pleased with my visit today

Ginger was a delight. Very knowledgable.Very professional.On point.I would do it again.

Shawn did a great awesome job! Great customer service.

Marcia was the best very helpful.. she transferred me to a better unit and got me best rate.. thanks a lot.

Shawn is awesome! He helped us quick fast and easy! Thanks Shawn!

Amanda was very helpful thank you public storage

Marcia was an amazing help!!

Shawn help me find the the perfect storage that I couldn’t find on the site. Super helpful

Marcia is always helpful with anything that needs attention. (Wish they would fill in that crater in the entrance.🤬)

Amanda was very helpful. Everything went smooth. Quick and easy. Much appreciated thanks again.

Shawn did a great job!

I love the Storage unit in good customer service especially the young lady at the front desk. Mrs Corida

Great service

big thank you again to lindsey for being so patient and kind and friendly! got us into the perfect unit with no hassle :)

Since I started a contract with Public Storage in May, the communication between myself and Public Storage has been incredibly unsatisfactory. Setting up automatic pay has been a nightmare. I went as far as going in-person to their office in Merriam, Kansas and settled my bill I was told by the manager that the matter was taken care of. Since then their automatic payment has failed miserably and they have charged late lees even though the problem was on their end.

I have been a customer at this facility for almost 2 1/2 years.... they raised my rates from $67 to $141 in 2 years.... I'm a disabled senior on a fixed income and they do not care.... I have used storage units in the past for 30 yrs and never had a 50% increase in 2 years I'm out of there by May 31 ...I do not recommend this corporate company who has gotten too big for their britches to care about customers budgets or about them on a personal level. I always paid on time and was not a bother to them. They have put me in a horrible predicament to hire someone to help move all my stuff out since I can't afford that kind of increase in my monthly budget. This year alone my unit went from $112 to $141. Just Wow! I won't be back! I will say the only saving grace at this particular property is Lindsay the property manager she is very accommodating and good at her job and very helpful... too bad the company doesn't follow her lead and take care of the customers like she does!!I I had originally had given this facility one star but changed to 3 stars Only because Lindsay's great customer service!

They do not make it clear on the website that you can make a reservation without paying. The website says "NO OBLIGATION" but I made a reservation and paid for it and then 2 days later, before even moving in, we realized it was not going to be the right size and cancelled our reservation and lost $29 in the process.

Great experience!!! I can recommend👍

Very nice people and they are very helpful when need

Liz was great help

Dry very nice really helpful

RENTER BEWARE!!! We booked online 2 days prior to move day as there was no answer at the location (1st hint of a problem) We arrived on moving day, followed the directions from our auto text and located our unit. Turns our our 10x10 unit had been modified by joining two 5x10 units at the end of a building with a walk up entrance between buildings. This left us with a SINGLE 36 inch door! This info was not disclosed when signing their paperwork online. We NEEDED a 10x10 because we had several appliances to store and needed a large opening to store the items. We went to the office but it was closed. (hint #2) Called the office # on the door but no answer (hint #3) We called customer service to explain there must be a mistake with the reservation. They apologized and tried for 30 minutes to reach the property manager to no avail. (hint #4) They had no other units to offer and no way to get us in one that day. With a full UHAUL truck that had to be returned by 5 pm we asked for a refund, after much back and forth we were told it would be returned to our bank within 7 days (hint#5). It is now 3 weeks later, 2 more phone calls with 30+ minute holds and still no refund. On our 3rd call to customer service we were put on hold while they spoke to the manager of the location. They answered but would only authorized a return MINUS the $29 set up fee. They said that portion was non-refundable. We found this UNACCEPTABLE as the error was theirs and asked for the customer service agent to escalate us to a manager. After another 20 min discussion and long holds we FINALLY had a resolution of a FULL REFUND. Now I wait for my refund to hit my bank. Fingers crossed!! We will go OUT of our way to NEVER use this company. Moving is hard enough without the added chaos of poor management.

Had to adjust my storage needs and YOWZER! Lindsey is all over it. Customer service doesn't get any better. Thank you very much!!

Lindsey was superb! Gave me options and took care of everything. She is fantastic!

The gentleman on duty was just that. He corrected an error in my rental, answered my questions and was very polite. The grounds were clean as was the storage unit. The prices were reasonable. I can recommend this place with no qualms.

The manager Lindsey is very nice she has helped me with everything I asked about and has the most patience with everyone and their concerns she is a very awesome lady and I would have probably taken my business somewhere else by now if it wasn't for her

Lindsey was such a great help and made sure everything was good with my rental. Would recommend to anyone looking for a storage unit.

I am currently a customer at the Public Storage off 7200 Frontage Road and the woman and the manager that assisted me were very very polite very outgoing and funny and very cooperative and workable I recommend going to this public storage and I hope that whoever does has the same great experience that I did and once I remember their names or to ask them next time I go in there I will post that on here Republic Storage is very good place they give you a lock and everything

I purchased a storage unit off an auction page, my first one, and was helped by Lindsey. She was incredibly helpful and friendly, and made the experience a good one. Highly recommend.

Amazing service! If I could give this place 6 stars I would. Doesn’t get better than the employees working here. They are awesome!

I would highly recommend this Public Storage location. Lindsey was a God-send. She worked with us personally to get us exactly what we needed, even upgrading us to a bigger unit on the spot, no questions asked. She also accommodated some of our other requests, as we were needing only a short rental because of flood damage to our home. She remembered us when we came back a month later. The customer service feels like a small-town welcome!

I want to say thank you to Lindsey. Every time I come in she has smile (that can be seen through her mask) and greets me by name. Any question or concern I have had she knows the answer without hesitation and presents it in the most respectful ways possible. By far the best on-site manager I have had the pleasure of meeting. Thanks again!

Lindsey was extremely helpful and friendly, she was able to accommodate us on some last-minute requests. Excellently run Public Storage, highly recommend.