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Public Storage Self-Storage Units at 933 N Illinois St, Indianapolis, IN
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x10'Online only price$ 51/mo
Small 5'x10'- elevator access
- inside unit, swing door
$ 51 /mo $ 68Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 52/mo
Small 10'x5'- elevator access
- inside unit, rollup door
- near door or elevator
$ 52 /mo $ 69Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 56/mo
Parking 10'x20'- outside unit
- uncovered
- drive up access
- vehicle parking
$ 56 /mo $ 80Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 57/mo
Small 10'x5'- ground floor
- inside unit, rollup door
$ 57 /mo $ 75Best Price Label+ one-time $29 admin fee
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10'x7.5'Online only price$ 61/mo
Medium 10'x7.5'- elevator access
- inside unit, rollup door
$ 61 /mo $ 83Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 66/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 66 /mo $ 87Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 69/mo
Small 10'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 69 /mo $ 91Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 77/mo
Medium 10'x10'- elevator access
- inside unit, rollup door
- near door or elevator
$ 77 /mo $ 110Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 90/mo
Large 10'x15'- elevator access
- inside unit, rollup door
- near door or elevator
$ 90 /mo $ 111Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 91/mo
Medium 10'x10'- ground floor
- inside unit, rollup door
$ 91 /mo $ 130Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 94/mo
Large 10'x15'- ground floor
- inside unit, rollup door
$ 94 /mo $ 117Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 105/mo
Medium 10'x10'- outside unit, rollup door
- locker
- drive up access
- vehicle parking
$ 105 /mo $ 150Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 110/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 110 /mo $ 136Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 156/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 156 /mo $ 216Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 161/mo
Large 10'x20'- elevator access
- inside unit, rollup door
$ 161 /mo $ 224Best Price Label+ one-time $29 admin fee
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22.5'x10'Online only price$ 176/mo
Large 22.5'x10'- elevator access
- inside unit, rollup door
$ 176 /mo $ 244Best Price Label+ one-time $29 admin fee
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10'x25'Online only price$ 179/mo
Large 10'x25'- elevator access
- climate controlled
- inside unit, rollup door
$ 179 /mo $ 249Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 181/mo
Large 10'x20'- ground floor
- outside unit, rollup door
- locker
- drive up access
$ 181 /mo $ 252Best Price Label+ one-time $29 admin fee
Nearby Self-Storage Locations
Self-Storage Near Indianapolis
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Downtown Indianapolis Storage Units Near I-65
Public Storage in downtown Indianapolis offers a variety of self storage options for local residents, businesses and even frequent visitors to the area.
Conveniently located on the east side of Illinois Street, one block south of 10th Street, grab a 5x5 storage unit for storing jerseys, hats and backpacks for the big game – whether it's catching the Indiana Pacers play at nearby Bankers Life Fieldhouse or the Indianapolis Colts just down the street at Lucas Oil Stadium.
Businesses small and large in the Mile Square area understand that a little extra space can go a long way. For business storage needs, let a 10x10 storage unit hold excess office furniture, spare desks, filing cabinets or supplies, while keeping them all near the workplace.
Moving in with roommates to an apartment along Delaware Street or to a campus-area apartment near IUPUI? Let a 10x30 storage unit hold large furniture that may not fit in the new place, from couches to recliners and even mattresses and bedroom sets, with plenty of room leftover for bikes, bookcases and even appliances.
Indoor storage units offer access from inside the building, while outdoor storage units give customers drive-up access. Climate controlled storage units provide an extra layer of comfort when it comes to storing personal items, and this property also offers rental parking spaces for car storage or truck storage on the premises.
Downtown Indianapolis is full of amazing things to see and do, from the Children's Museum of Indianapolis to the Indianapolis Museum of Art or taking in some history at the War Memorial near American Legion Mall. It's Public Storage's goal to make sure everyone has the space they need to enjoy Indianapolis the right way, that's why cheap storage is the name of the game at this downtown location.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 546)
I don’t know why or how, I called the location before picking up a storage unit I won at an auction I even told her I was on my way she wasn’t there so I called and left a voice mail never heard from the manager , resulting in a suspension ….makes no sense she sounded annoyed I even offered to come back other day at her earlier convenience….weird but noted I won’t do business here . Never had an issue I worked with so many public storage locations and they were all been super amazing and I pay , clean them and be on my way….this one tho….mmm
Very friendly, excellent customer service with Daniele and Rachell! Thank you ladies for all you help :)
We had to come down here because our storage is automated. We were told that we needed to talk to someone face to face to change some things on our account. Rachelle was so wonderful and friendly. She helped us quickly and efficiently. We left the office and realized our car wouldn't start. We tried to jump it with our little portable jumper, and it didn't work. She came out and hooked us up to her own car. We sat out there talking and waiting. It still didn't work, so we all started problem solving. Rachelle definitely went above and beyond for strangers. We finally, mostly with her help, got our car started. I can not recommend her enough. She really was wonderful. Thank you, Rachelle!
Was told I had to go to office to live in hired movers went there no one was in office all day wasted my time and went to extra space storage they are much nicer and cleaner
Rachelle is always helpful!
Rochelle at public storage is so awesome. Customer since last year. Awesome place, always professional and Ms. Rochelle is always very helpful and has a upbeat attitude. Ty guys for a great experience.
Rachelle & Lenny are PHENOMENAL!!! Ms. Rachelle always goes above and beyond!!! She’s the BEST manager I’ve came across in a very LONG TIME!!! She’s a KEEPER 🤗🤗🤗
Been a customer since 2023 😊😊😊
Rachelle was very helpful! :)
I worked with Rachelle i will most definitely be coming back because of her she's so polite and helpful and awesome
Amazing service !! AAA++++
I’m a new client. I’ve been at this unit for about three months. And on the fourth month, they wrongfully overcharged me. I spoke with the manager on Tuesday. It’s been three days and nothing has been changed. No one is never in the office. The manager is in the office for like an hour and then she’s gone for the rest of the day. No one answers the phone. The service sucks and as quick as fast and I need to be monitor and watch because no one is doing their job. They’re literally stealing company money. I’m going back up there today to hopefully solve this issue after it’s been four days of me Not getting an update on my payment now frustrated and I hope that this situation doesn’t stress me Out. Long story short, but this story you need to be downtown it is trash ghetto no professional service at all. I hate it here.
Even though it's always a breeze, they're Always super Duper Helpful whenever I need them, long time renter
Rachelle was the best she went above and beyond service..10 stars only deal with Rachelle..
Rachelle helped me out and basically saved my life while moving my stuff into a unit. She is the best!!!
I was quoted a price over the phone & was told that this would be my rate throughout the stay.
I was charged a prorated price for moving in the middle of the month as well as for the whole next month.
When it was time for me to move out on the 1st of the month, I was told that I would have to pay for the whole month. I asked why wouldn't that be prorated since I was moving out on the 1st.
Then in the last month when I told them that I was moving out, all of a sudden my rate increased. I was told that starting that month my rate was supposed to increase. I explained that I had a contract which showed that my rate was to stay the same throughout the time my stuff was there.
Apparently, this did not matter.
They were never at the front desk during open hours & never answered the phone.
I always had to receive a returned call.
Rachelle was so helpful and empathetic. She took the time to make sure I understood the process and had supreme customer service!
Just had a great experience speaking with the property manager Rachelle. I’m an existing customer at a different facility in a neighboring town that she oversees as well. I had multiple questions about rates and terms, a possible unit transfer, etc. The call was lengthy and involved, and Rachelle was patient, professional, and overall just very helpful. Great customer service and a positive interaction, thank you!
Hello my Nikeyia is Nikeyia into the office today to pay my bill. I spoke with a young lady name Rochelle. She did an awesome job today with me she was the best Thank you Again!!!
Rachelle is very informative and helpful thank you
After 4 days of chasing down a location that had a actual person you could talk to . Kassy was straight to the point on addressing all me needs. After her interaction, my view on Public Storage is completely different. I was on the verge of moving out of my 4 Storage units. In today's society you still need people contact especially with communication skills. I will definitely go back to Kassy to handle all my needs.
Rochelle has been so helpful helping me pick the unit that fit my needs!
I’ve had to contact Rochelle and Ben on several occasions, each time they have gone out of the way to answer my questions
Such a professional staff at this location has…Thank you guys again👍🏻
Terrible place to use as a storage facility. I reserved my unit online and paid for the month. I logged in two weeks later and owed a fee(which made no sense). I also had my gate code restricted and was told my stuff was about to be auctioned due to the past due fees. I paid the fee and moved my things out! I shouldn't owe more fees two weeks into the deal. They try to hustle you here.
Try being nice. It costs nothing. People are paying this company. You're not doing anything for us, no one expects anything out of you other than to answer the phone and have GOOD customer service. We call because we're having issues or to give you money.
Great place to keep your stuff safe. Thank you Rachelle on helping us find the right unit.
The manager on site is always pleasant and helpful... The facility is clean and well-kept... I've NO complaints about her and the facility...THE RISING PRICES are EVIL though....
The code didn't work. Find another storage company
They are very nice and clean
This place is awesome but the lady up front is always in a cranky mood and they close at 6pm other than that awesome place.
I wanted to take a moment to thank your manager Rachelle for her knowledgeable assistance in locating a storage suitable for my family member to utilize she was very helpful and considerate and professional in helping us she should be commended for her outstanding work and social methods in conducting business for the SelfStorage team she works the 933 N Illinois st Indianapolis Indiana location she deserves to be rewarded for awesome management skills and friendly demeanor thank you Ms Rachelle
I called to ask about sizes and prices of units for a family member looking to relocate, Rachelle was so informative and patient with my many questions! My family member will likely rent a unit when she moves!
I ordered my unit online. I’m very dimensionally challenged. But, was able to go to the front office where I was greeted by “Rochelle” and she was able to quickly get me transferred to a bigger space, With no hassle. Plus the next day the app was tweaking out when trying to access the code to get in. I again was able to receive such great customer service! She provided me options on how to get the app going again, as well as my access code. I Highly recommend it’s a very secure storage space with great service!
After a very emotional and physically challenging day, Rachelle was so nice and helpful. She went above and beyond her responsibilities and turned a bad day into a very pleasant experience! I highly recommend Public Storage to keep your belongings safe and secure. Shout out to the 933 N. Illinois Store😊 in Indy!!
10/10. Will 100% Rent here again. Rachelle is always available, timely, and helpful!
Kassy was a great help and representative
Rachelle is the greatest and helped me save a lot of money God bless her and public storage
Avoid Public Storage: Worst Customer Service and Frustrating Experience
I originally went to the Public Storage on Illinois Street, where I received the worst customer service imaginable. Upon arrival, the lady at the front desk was on the phone with a customer and was incredibly hostile. At one point, she even said, “Ma’am, go ahead and hang up on me.” In an effort to be kind, I asked, “Hey, not having a good day today?” She then proceeded to vent about various issues she was facing. The check-in process was unpleasant, but I was still willing to work through it—until she informed me I only had 20 minutes to unload. I explained that my crew wouldn’t be able to unload my entire apartment into the unit in that time, but she said she didn’t care and would lock us out after 20 minutes.
At this point, I had made a second reservation at a different location. After going back and forth with her, I decided to cancel the Illinois Street reservation and move to the Public Storage location on 62nd Street. Unfortunately, due to the new distance and the delays, my movers (paid by the hour) paused the move and resumed the next day.
When we arrived at the 62nd Street location the following day, we couldn’t find the unit and went to the office for help. To our surprise, no one was there—it was a virtual office. We called for assistance, and the app access that was supposed to let us into the unit and gate stopped working. We were literally locked in the gate and couldn’t get out. After over an hour of trying to reach someone, we finally got through and were sent a gate code. No one responded during this entire ordeal, and we wasted hours.
The site location was great! The hours not so much. The customer service number and booking WERE TRASH! I was disrespected, talked down to, my feelings discarded and lied to. My agent lied and said I could arrive to my storage unit anytime after 530p.I arrived at 608p the unit was closed. The agent failed to get my information correctly so I didn’t receive the hours or lock code. I’d choose another company.i was also refused to speak to Supervisor and hung up on.
5 star for the people and the customer service.
It just needs the elevators fixed so they don't close immediately then the place is awesome.
Clean safe and friendly !
Ms. Juin and Ms. Amanda,
Were very helpful with assisting me with understanding my account and future payments.
Thank you.
The location all elevators don't work. Their is not enough moving carts for customers.
I think I just experienced the best customer service I've ever received. Rachelle is God's gift to Public Storage. She was so incredibly helpful, kind, and informative. Not to mention a personality that shines! This company is lucky to have an employee like her these days! I sure hope they appreciate her hardworking attitude and compensate her appropriately! Rachelle, you are a gem!
I attempted to rent a unit (online) at another location, but was unsuccessful. That store’s site manager, Jasmine, worked with me over the phone but ran into difficulties, so she sent me to the North Illinois St. location. Rep. Rachelle worked through challenges and was able to successfully get my unit on East Washington Street reserved. Rachelle even worked through her lunch break to get me taken care of and explained that my issues were due to technical errors. Kudos and much appreciation!
No one is never in the office when your trying to get a hold of someone. I used to like this storage place but now it's been the worst experience I've ever had with a storage company. Not to mention I've left several messages for someone to call me back & no one has.
After 1 year price hike. Scheduled move out date. Owner tried to call me to accept lower rate but didn't need as we only rented for 1 year regardless due to local convention. Later got email that "your new rate has been approved". Was charged full rate AFTER I had already moved out. Customer service was difficult to find/communicate with as it is all automated on phone and chat. Finally got a person but they refuse to refund/prorate anything. I promised them I'd leave this 1 star review.
Enjoy!
Since moving in July 2020 my rent has gone from $90 a month to $240 at the time of this writing. That's a 66% increase per year. Also, the place is wet, dirty and filled with trash because people seem to be living there.
Hi to our Indiana Community , I'd like to share with you and store Supervisors of Public Storage locations ... 933N. Illinois St. Indianapolis ./ 5 stars to Ms. Rochelle for a Job well done always respectful and so knowledgeable in the business and assisting her Public Storage customers . It has also been a delightful experience with Public Storage... Location 50 Washington Pointe Drive, Indianapolis. / I absolutely give store Manager Gauge 5 stars, would give 10 stars in my experience and Opinion... Gauge shows professional and respectful concerns in assisting his customers with their storage needs. So if you live in the community or visiting, both of these Public Storage Managers Ms. Rochelle and Mr. Gauge definitely go above and beyond in customer service / support. I am. over a year . As a customer I refer both locations own with excellent down to earth, professional and respectful customer assist skills . Its my pleasure to give 5 💫💫💫💫💫 Thank you ton's manager Rochelle and manager Gauge. Thank you Public Storage. Sincerely. Respectfully, customer Ms. B.
Rachelle offered a great experience, quality customer service.
I haven't moved anything in yet, but Rachelle was a superstar while informing me about the process of acquiring a unit and helping me determine what size of storage unit I would need. She was so helpful and kind, and made the process extremely easy.
Compliments to Rachelle who went out of her way to help me in every way today! I have been having nothing but issues with the app, not being able to speak with a physical person, and getting a run around with the virtual assistant. She made up for all of that with great customer service! ⭐
Rachelle was great! Super easy, bought the unit and moved it all in within 30 minutes by myself. Super easy!
Rachelle is really great she was super helpful and nice she helped my mom tremendously 10/10 recommend
Rachelle was awesome and helpful
Rachelle was the greatest and very helpful I recommend her to get a raise
The location I rented from downtown on Illinois st. Was very polite and quick to answer any and all my questions promptly.
Rachelle was helpful
Price went up
Do not rent here!!!! The management does not communicate and you will have to come out of pocket lots of money for their mistakes and miscommunication on top of renting
Rachelle was awesome and help me with returning my unit! Great service!
Don’t ever rent a storage unit from here!
Rachelle and Ellie we're very nice and considerate and patient
Rochelle was so helpful, friendly and supportive.. She definitely is a 5 star employee..Quickly discovered the issue and had it fixed in minutes.. Thanks Rochelle!
Rachelle was absolutely fabulous!! Went out of her way to help and make sure everything was set up for me. She was really busy with people in the office and people on the phone but was multitasking with a smile on her face the whole time!! Great customer service!!!
This place is horrible!!! Elevator turned off for 4 days due to inspection failure. Not able to move belongings. Management sucks.Not accommodating to renters during outage. Will NEVER rent from Public Storage again.
Rachelle was such a good help. Nice and friendly.
Clean inside
Rachelle very professional and Easy going And very friendly
Rachelle was great, super quick to find me a unit. In and out in 10-15mins.
Great location and great prople to work with especially Ellie.
THE ABSOLUTE WORSE EXPERIENCE IVE EVER HAD!!! NO ONE ANWERS THE PHONE OR CALLS BACK. INFO IS NEVER UPDATED. MY DAD DIED ALMOST A YEAR AGO TO THE DAY AND IM STILL NOT REGISTERED ACCOUNT HOLDER. I've called and left messages and talked to your terrible customer service agents for 8 months now to simply get the photos taken of my storage unit to turn into insurance because YOUR TERRIBLE COMPANY HAS MY UNIT IN A BLIND SPOT ON THE CAMERAS!! Now my entire inheritance from my fathwr has been stolen from me AND i cant even file with insurance because YOU PEOPLE STILL HAVENT SUBMITED THE FORMS I SIGNED 10 MONTHS AGO! ON TOP OF ALL THAT IVE REQUESTED A DISTRICT MANAGER AND SITE MANAGER FOR MONTHS SO I CAN GET THE LAST OF MY STUFF OUT OF THE STORAGE UNIT TO GET NOTHING IN RETURN! IVE BEEN FORCED TO PAY FOR 7 EXTRA MONTHS THAT I DIDNT WANT TO BECAUSE YOU PEOPLE CANT ANSWER A PHONE. this place is a scam. NEVER do any sort of storing here. they will hold your stuff for ransom and NEVER let you get it out. (ive needed a new key and have said so many times.) ive paided now an extra 150 a MONTH and they are raising the prices again!!!
Best place
Rachelle was the high point of my afternoon! She basically almost knocked me down trying to give me assistance! Just the correct amount of customer service!
My experience at this location was nothing but the BEST ! Rachelle was hands down the best employee! We arrived with just one hour to spare and she not only was patient and kind but beyond helpful . We unloaded a smal truck with a few minutes to spare within close rachelle came to help me and my husband out. She makes that place run! She is friendly and understanding with all guest . Great hard worker , thank you .
I have had nothing but pleasant service and smiles. The business side is excellent. I have been here since June 2022 and I have never had a problem. Managers have always recognized me which is a plus and the carts make things easy.
I was cleaning out An auction and got locked iInside the facility for over an hour Because no one would answer the phone and I had to wait for somebody else Who is there to drop stuff off to let me out because they failed to give me the alotTed 48 hours of time To clean out the storage space. I left numerous messages and was never called back very poor customer service as far as I'm concerned.
Very friendly and very clean
Always very helpful
Ellie was courteous and knowledgeable, as well as efficient.
Ellie did a wonderful job 👏
The unit was just what I needed as far as space and climate control. I didn't like that they closed so early, 6pm on weekdays.
Can I just say that the two ladies that helped me and my sorority out were heaven sent! I walked in there really nervous because we were having to switch to a new storage unit and I had never had to use one before. They walked me through the process, and I left feeling like family to them:) They helped my organization save over $100 A MONTH, and helped us find a bigger unit that we were in. Couldn't have asked for a better experience... If you ever need a problem solved, Ellie and Rachelle are your girls
The girls Rachelle and Ellie are always so helpful!
Rachelle and Ellie did a wonderful job of assisting me with my storage unit situation. They were super helpful & friendly!
Rachelle was super helpful whenever I had questions. She was eager to answer them and helped me with my locker! I would recommend this place, and she made my experience so amazing! Ellie was also very helpful, and she was very awesome! They were so eager to help me and they were very kind!
Ellie and Rachel were so helpful❤️🔥
Rachelle and Ellie were both so helpful in assisting me!
Rachelle & Ellie were great & so helpful. Best place to store items in Indy!
Rachelle and Ellie were extremely helpful in helping my find a proper storage unit. Would recommend to everyone looking for storage in the Indy area!
Rachelle and Ellie were so helpful and made this and easy and smooth process! Highly recommend
I’m so thankful for Rachelle and Ellie for all of the help i received for my storage unit! they were such a help when I needed it!
Rachelle and Ellie are both amazing and helpful! I appreciate them both so much🥰
Rachelle and Ellie were literally the most helpful people I have ever had at a storage facility. I have had to use quite a few different storage facilities and they were the most helpful for sure!
Rachelle and Ellie were very helpful! Favorite storage unit ever
Ellie was super helpful when trying to get into the building!
Out of every storage facility I have used this one is by far the best. Rachelle and Ellie were so helpful!
Rachelle and Ellie were a big help!
I wish I could give more than 5 stars! Rachelle and Ellie were so kind and helpful!
Rachelle and Ellie were both so helpful!! So great, thank you!
Love this place! Rachelle and Ellie were super helpful!!
Rachelle was so helpful when I forget where my locker was!
Rachelle was so helpful when I needed into my storage unit.
RACHELLE IS SO AWESOME AND HELPFUL!!!
Great experience with Public Storage! Rachelle was such an amazing help!
Ellie and Hersey were a blessing to my storage nightmares. Highly recommend this location!
Pat is a great person and she helped ne about really quickly with a smile.
Very bad experience at this location. I took my business else where. To costly staff was rude.
If I could have given Rachelle 6 stars, I would have. We needed a storage unit but wasn't sure what type, size, etc. Rachelle was all over it. She asked us specific and detailed questions, processed us quickly but IN NO WAY rushed us, gave us her recommended storage unit and mapped directions to the unit flawlessly. All the while, she did so with a smile on her face. Not to mention attending to the constant baragge of inbound phone calls. I'm a regular reviewer and I know quality customer service when I see it and get it and Rachelle delivered. Thank you!
Just signed up with Michele & Rachele’s professional but friendly advice. Saved me $100 with just some fine tuning to my space, location, and generous reservation date. Expecting the best going forward. Thanks u Folx.
I just moved my stuff into a unit today, and was almost completely pleased by the experience. Rachelle took care of me, got me squared away and, when I realized that I was going to need a bigger unit, handled the transfer quickly and efficiently. I could not be happier with the customer service.
The only downside is that the facility closes at 6PM, at which point the elevators and doors will no longer allow access. This is inconvenient, to say the least.
It's convenient, clean. Good customer service. Would love the pre-discussion on type of lock used as to have it already purchased to save cost. Thanks
Love the customer service I would highly recommend the storage to anybody in my family are friends I love it‼️🥰
Service was great! Rachelle was able to help me complete the reservation and it didn’t take long. Process was easy and for a good price as well.
Rachelle was great and very helpful! She was very knowledgeable and helped us find the best boxes and packing supplies for my move!
Customer service went way down with this chat.
Rochelle was informative and helpful throughout the process. Awesome facility.
At the N Illinois, Indianapolis location, on a Saturday afternoon in July, no one was on the premise to help. Reserved a unit via the phone but decided later we needed a larger unit. Given the phone shuffle where no called us back. Sales people answer their calls but are extremely unhelpful, cold and downright belligerent. Ended up going elsewhere.
Thomas
Rachelle was truly exceptional! I have two units and she was so patient while helping me sort things out. She was knowledgeable as well as personable. Awesome customer service!
Thomas was awesome he helped me find my storage unit and made sure that everything was okay before he left!
Super friendly, clean, and well-managed!
Thomas is great!!!
Rachelle is an awesome person!! She is very helpful and kind! Thank you for everything!
Our key broke off in the lock and the manager was instrumental in getting us into our unit! Rachelle and Public Storage are awesome!!!
Rachelle was very helpful and easy to deal with. She was very informative.
Rachelle was great! Very helpful with our tour!
Rachelle was fantastic!! She was very helpful and worked hard to help us!
Best storage ever Thomas was a great help
Wonderful service and space. Rachelle was a gem, very happy to be keeping my things there.
Thomas and Rachelle were so helpful!
Workers there are cool
Rochelle is Great !!! Called office Sunday afternoon memorial weekend answered phone within 3 rings and professionally answered all my questions. I will recommend this Public Storage location to all my friends looking for self storage. Thank you Dave
Corporate tried to screw me over, support was less than helpful in resolving the issue and I had a moving company ready to transfer my items to a new location.
On-site, Rachelle understood the issue and was fair in resolving it. If it wasn't for her, this would be 1 star and I would have left. The process was annoying and unnecessary but she went as above and beyond as she could.
If this was a one-off and I don't run into recurring issues, I'll continue to adjust my review to capture the full experience. This company is truly lucky to employ people who care enough to correct mistakes.
I was greeted by Rachelle very nice, and very helpful answering questions I had on a storage we looked at. Thank you!
Rochelle at the 933 Illinois location has truly given me the best customer service!! She has great energy and was very helpful with my move out.
Very clean storage place.. .easy process to get a storage.. .Front desk lady was very nice and helpful..
I was fortunate enough to encounter Rachelle, at this location and she was just absolutely wonderful, kind and informative about my storage unit and other questions I had. I would definitely recommend this place if you needed to stroage your things.
They've got people living upstairs in a controlled environment. Hit the floor because little Bobby is bothered. What a joke.
Terrible hours of access, nice ppl that work there
He is very professional and helpful need more people like him in these store
Chad & Rachelle are phenomenal they have great vibe and energy.
They help me out with question regarding my account and help me with no hesitation.
They were so funny omg this is the best storage experience ever.
With everything that is going on, with COVID it is nice to see people with real people skills and great attitude.
Great job
Super friendly staff! Chad was amazing and made a cold day a bit warmer with his cheery upbeat attitude
Chad was super helpful and helped us out with knowledge and got us in and out and promptly
Chad was such a sweetheart. I adore him, and he was very helpful and very knowledgeable about the storage rooms.
Rochelle and Chad were very helpful with helping me find a storage that fit me just right I would highly recommend Rochelle or Chad and assist me in finding a storage very helpful!
Chad was amazing and very professional..he help us when we were confused and helped us find the right unit .
Отлично.