Rachelle at the dtown public storage on Illinois st.she so great of helping me so kind, professional and I appreciate her.
Joslyn was very helpful and assisted with all my storage needs. Great place to store
Just helping some one move
I had great service and a courtesy call from a sweet/nice Lady named Robin ....
I initially had some concerns regarding security and the rent increase for my unit, which I shared with Tim. He was very helpful and was able to prorate my rent for an additional three months. After further consideration, I realized I needed a smaller unit, and Tim assisted me in finding one within the same vicinity. He clearly explained the steps I needed to take and helped make the transition smooth. I truly appreciate his transparency and support—he turned my experience into a positive one and made me feel more confident about my new unit.
I had excellent service today at public storage. It was quick brief and concise. I appreciate what they did for me and I will come back at the next time I get a chance to auction here.
The staff here is friendly, I like how she attended to me throughout the process.
The front office associate Tim was very professional, friendly and patient with all my questions. A pleasure to do business with.
Joslyn was so nice and helpful with all of my questions about storage at this store keep up the good work joslyn
Truly awesome very professional.
I had a fantastic experience at this facility! Tim, the manager, was incredibly pleasant and took the time to explain everything thoroughly. He showed me the space before I signed up for anything and helped me secure a great deal. Tim consistently checks in to see if I need any assistance and how everything is going with my rental. I truly appreciate his patience, support, and excellent customer service. The place is also clean and well-maintained. Highly recommend!
Super easy setting up and closing out the rental! Our move out day was set on a day where the weather ended up being horrible and Tim was so thoughtful and actually gave us a call to see if we seeded more time getting out so that we weren’t stuck moving in this weather!
Great price and great service, would recommend to anyone looking for a storage facility.
At first I thought I was going to have issues trying to close out my account, but Joslyn (I hope I spelled it right 😬) stepped out and hooked me up before the virtual assistant even connected 😅. She made it seamless and very fast,so I was on my way in less than 5 minutes,with a refund for the unused lock.
They keep the place very clean, and you can do everything online if you want, just know that it's a small place, so be careful when coming in and out, but overall, I would definitely use this particular location again.
Darlene Indy call center was the best she called to see how I moved in and to see if I had any questions!!! Thank you for the call!
Quick, easy and painless. Chelsea followed up and made sure the process of moving our things in went smoothly.
The facility is clean, secure and very accessible. The space of storage is large and well maintained. All storage units are under at least two layers of lock security. There is the main entrance that is a motorized, locked gate as well as a padlock on the individual storage unit. Some units have three layers of locked access. It gives you peace of mind for sure 😊
I have a 10×10 unit and the storage rent went up, so I called and talked to Tim and he helped me get my unit price reduced for another 3 months. Thanks for your help, Tim!
Fast and easy to sign up. Reasonable prices
Apart from the lady living in the storage unit in my units area who harasses people and yells at people to be quiet, it's a decent place to use for storage. Quick and efficient.
Great storage spaces. Easy access, great price. Would kove to access the storage spaces a bit later/earlier in the day but great safety measures. Would recommend
Tim was very helpful today I would highly recommend this clean and safe storage facility.
Very clean and very friendly
Elle on Illinois was great she was very knowledgeable, she helped me find a good deal even though I was unable to purchase a unit from her store thanks.
I've been here going on 3 yrs. and I would always suggest Public Storage to family n friends. Chad has always been nice n helpful with any concerns.
Right now all my earthly possessions are here, besides daily essentials. Not by choice but oh well. It's right across the street from my job so very convenient.