Public Storage Self-Storage Units at 5505 Elmwood Ave, Indianapolis, IN

Grossly overpriced, they've cut staff down to nothing. The prices keep rising even though the service and quality keep going down...

Poor customer service. I miss placed my storage key and I need a new one to get my suitcase out of my storage. I contacted customer service and they could not help me at all because they do not have complementary locksmith anymore. There is no one on site to manage the property either which is unprofessional and ridiculous.

Clean well lit secure

Gate was jammed and it was -7 degrees that day. Frozen toes is way wayyy worse than a jammed gate.

There's never anybody at public storage.....

The staff over the phone have continued to be kind and understanding. They make it very easy to talk to someone and get your issues handled quickly.

Although I haven't been to this particular location I would say we had a terrible experience at the East St location. The manager was off and Chad was filling in today. He was Amazing at helping us get the situation figured out. He was friendly,professional and knowledgeable. Thank you Chad for your help!!

Amanda was absolutely amazing and made the process of getting a storage unit quick and easy.

Friendly staff. Nice facility. Would recommend

Really clean and Chad was extremely helpful and answered all my questions. I would definitely recommend public storage

Poor management lazy employees and they bring their kid to work at this location witch wouldn't be that bad I their kid was well behaved if there were a closer storage to me I'd use it because this place is a joke. Tried for 2 weeks to get into my unit . They accidentally locked me out and then kept saying they couldn't get the lock they put on back off! What a joke of a place!!!

Was all right

Anyway the office manager will actually pick up the phone? Keeps raising my rent, but won’t answer as I have QUESTIONS!!! One time I did speak with her months ago she was rude as can be and completely unhelpful. FIRE THIS LADY, she is NOT doing right by Public Storage. I have rented from another area previously and NEVER had this issue. SHE is the problem.

Brad was very helpful in helping me get the door open to a unit that hadn't been opened in years! It was very cold and blustery but he was very willing to lend a hand!

Brad helped me and he was great, made everything work out fine. Mike P.

The lady in the office was terrific very polite. But the reason why I gave us three it's because I have another storage that is bigger than this one and I pay a lot less for it. Truthfully the smaller storage I'm paying double from what I I am with my other storage . I had to grab a storage real quick and I only needed it for a short time. What kills me is I got an email already saying I owe a bill on it I was supposed to get a month for a dollar they're knocking me out of three days. I don't say that how you do business.

Clean and nice employees

Great friendly service. I have use this storage place for over 10 years

I was there oct 22 forgot to let you know you have avery hard worker was there with my mom helping she said her name was Melissa s the place was looking nice she even did leaves

Came in today for some prices. Melissa S was very helpful. Even walked out in the rain to show me units. Definitely will be back!!

There wasn't nobody there to help me

Really friendly and helpful.Melissa was who helped me.A1

At first when I went to public storage we had a few issues with people being rude n disrespectful but when we told the manager Amanda she took care of it immediately!! Amanda was n is an awesome manager she always was quick to respond to messages and questions and she would always call and let you know if there were any issues! Amanda was always nice and respectful and she cared about people and there situations she always tried to help with whatever she could !! Amanda you were awesome and we appreciate everything you did for us for the last year when we were using your facility!! This public storage is a great place to store your stuff especially when you hav people like Amanda there to make sure people are satisfied and when they go above and beyond there job duties!! Thanks so much Amanda at public storage we will miss ya bunches!!

This place is never open when it supposed to be

It's nice there

Fast, Easy & Convenient

Successfully resolved the issue

Day 1 was signing up with Pat who did a great job with the orientation and getting locks assigned. I'm ecstatic to be embarking on our next chapter.

Staff is friendly, convenient location

No idea, Maps just grabs random places you pass by.

They let homeless live in these units. No plumbing, but hey the price is right.

I hated it specially the kady that lives in that storage building! Very very rude...

Jackie was very helpful an knowledgeable

Jennifer made things very quick and easy to get the unit I needed. She was ver polite and considerate

Jackie was very sweet and helpful

Jackie is great!

Easy to set up storage rental. Brant is very friendly and helpful. He was able to answer all questions and easy to talk to. I actually like that there is not 24 Hour access to the property, as I feel it is a bit more secure..

You can only access your unit from 9-6. They make you have their insurance. Our unit was a double and they screwed one of our doors shut from the inside and they said they would fit it and 2 months later and several calls we cut the lock and said screw it. We always have an issue and our lock was damaged and they said there’s nothing they can do and to call a lock Smith. Hardly ever have an available manager and was just a terrible experience. We moved our things out and went to another company. Also, when you leave you just clear it out and when they check they just put down you left so easy but not really professional in my opinion.

So nice and friendly! Thank you Jackie and Craig for your help!

Jackie was extremely helpful with renting my unit. Very good customer service

My 5 star review is for Jennifer, who was working at this location the day I paid my rent. I have had my things stored there for over 10 years now. The rent has continued to go up, annually. It is WAY OVER where I started!! This last time, it went from $220 (with insurance) to $239! An outrageous increase! I mentioned this, and Jennifer was very nice to offer to submit a request to reduce my rent by $65 (the price the same size unit is costing new customers, now!!). A decrease was approved, but only back to what I'd been paying most recently, not reduced by the $65. But, I really appreciated Jennifer offering to submit this request for me, and did end up saving me some $ in the end. No one else at this location has ever offered to do this. Jennifer's level of customer service was awesome!

Craig here is an amazing help and a very honest trustworthy man and he will help you with all your questions and needa you may have.

Wonderful service, Craig showed absolute perfect Customer Service skills. He helped us find out unit, explain the lease and confirm all proper paperwork very quickly and efficiently!

Great place friendly staff

The clerk at the 5505 Elmwood building that lives in back of the building just cussed me out and told me they're closed that she will open when she fills like it. I have been here twice on friday,twice on Saturday...now here it is Monday and nothing

Craig gave me a great experience!!!

Awesome price. Craig was very helpful

Awesome customer service & good size units

This place is scam!!!!! I've had 2 locks cut off in the last month!!! The store clerks are telling me it's some random person doing it!!!! Bull! It's some that works here because they don t want you to use your own locks!!!!! The want you to buy there's!!!!! I'm calling a lawyer today!!! I'm going to do everything I can to get this place shut down I promise you that!!!!!!

April and Gina are so nice . I recommend this place.

Building and Units need updating, but staff does a good job with what they have to work with.

It's a pretty okay place would be nice if they had a better lay out to make it easier to get out of the place but I'd recommend using it

Awesome service very friendly

Love the services April and. Gina are awesome

April and Gina are the best

April and Gina are awesome and helpful

Great price for the unit size

Very pleasant experience renting the unit and getting everything taken care of

The property manager Gina was very helpful answering all of my questions.

Computer system was down so couldn't make payment

Gina was very helpful and helped us decide what size storage locker would work best for us.

Would recommend this location. Gina was very helpful and even called me when the size unit i wanted was available even though i didn't rent the day i went in the first time.

My friend and i have a unit here. Gina has been great! Was really patient with us when we rented and answered all of our questions and actually got us into a bigger unit for a better price! Would recommend this location.

Rates subject to increase at any time.. trash place 4 that reasons! Every year it happens says a representative.

Been with public storage for only 4 months already increase their rates by $60. Talk to a representative it's nothing against you we just raise our rates every year. Not the type of place I want to rent from. Was with another company for over 2 years never had a rate increase. Ultimately this place is a waste no 24-hour access and the service is crappy.

Melissa is very nice and have excellent customer service. If you ever comes Public Storage on Elmwood Avenue ask for Melissa she will help you with finding the right unit for the right price

Easy Process, Friendly Service, Clean Property, and a good price.

Very clean facilities spoke with a young lady by the name of Gina was very helpful and well knowledgeable about what will fit in different sized units as soon as our company decides what size unit we need I will be contacting her. Thanks

Gina stayed late for us to arrive out of town! Thank you.

I came in to get some moving supplies and a quote for a unit, Gina helped answer all my questions and got me everything i needed to move!

I had “Shopped around” For Storage info and pricing. I’ve never personally had to use a Storage Facility, But! Found myself needing one ASAP. Gina was very friendly, Took the time with me to answer my questions and put to ease Concerns I had about “Security” I would Highly Recommend This facility. It’s easily accessible and close to my home. I don’t think a person could find one more economical than Here! I know, I went to five different ones. Gina’s Service is why I ultimately chose this one. Thanks for the help on such short notice!

Stuff came up missing .an no contact from management after repeated calling

He is entrance keypad well lit common areas clean simple design to storage units you should operate doors helpful staff on site during business hours some tight negotiating required to pass through the first couple turns probably unable to pass a trailer through use Extreme Caution

Good friendly people and good storages

The sign-up and move-in experience was quick and convenient. I was frustrated that I was asked to purchase insurance despite my home owner's policy covering storage unit contents. (I ultimately didn't have to pay the monthly insurance fee.) I've grown less pleased due to bait-and-switch pricing. I received an approximately 20% price increase after 4 months on my 12' x 18' unit (from $133 to $157/month.) For reference, the prices currently being advertised on the website are $86/month for 10' x 18', $110/month for 10' x 24', and $143/month for 20' x 24'. I called and asked for a price adjustment was was told they would make a special request. The special request was denied. I was told Public Storage reserves the right to change pricing any time and would give discounted rates to new customers only. Ultimately, the storage unit is fine. But the pricing over time is somewhat deceptive and apparently subject to planned price increases after a short amount of time. I'll look into other vendors next time.

Excellent service from Gina. Completly polite and informative

To expensive there $1. Deal is no deal.

Nice older storage facility, the buildings show some age but still in good shape. These are block wall buildings so your stuff is safe even in high winds and strong storms. The location is great for me & the price was better than others nearby.

Been a customer here for a hot minute and have always been impressed with how awesome the staff is, especially Karen. Thank you for being great!

Staff was really helpful

Very friendly, priced right and clean!

Charged me hidden fees

This location was very busy but Brant was handling each customer with patience. He was friendly even with the challenges presented by a malfunction with the computer. Karen showed me the unit I was interested in and answered all of my questions. I've never rented a storage unit before. Karen and Brant made the process very easy.

Its a nice clean secure place

Asked to switch to smaller unit and was denied. When deciding to switch storage places we moved our belongings out in the new storages moving truck. We were continuously watched & observed while we were moving our things out. When returning the next morning to remove the remaining items (trash), we arrived to a public storage lock on our unit & locked/closed office. Ever since we have continuously been charged each month for trash in a unit, despite not ever being aloud inside to remove the contents in the unit. Very unprofessional & petty business. Hopefully we can get it taken care of, so that we dont continue to be scammed..

I was impressed with the ease of reserving a unit at Public Storage. Per a phone call, Ruth guided me in deciding the size of the unit I would need and completing the reservation. Karen called immediately to schedule my visit to the facility. Karen and Ruth are courteous and knowledgeable. Karen explained everything I needed to know about the units and packing my things for storage. Many thanks to Karen & Ruth!

Great customer service

I love it there because the people are friendly and very nice and clean I would recommend going to the one at 5505 Elmwood ave .

This place was clean and really friendly people and karen help out alot

Verry clean Brant was verry nice and explained every thing verry well

Better question, tell me why u wouldn't love it???!???

Adrian and Cassie hve great customer skills i really appreciate that and the place was clean!

Shelby was so wonderful with helping us get our unit today.she was very polite and well informed.

Just got a storage unit here. The lady I dealt with was very helpful. The place is very nice and clean.

Antje & Shelby the service was great the ladies are very helpful

Antje excellent

fridenly and helpfull......

Shelby Alltop has given me the best experience I could have at a storage space I'm glad I came here :)

Shelby was very helpful and courteous. She made our moving experience alot easier!!

I came in with my mother in law to get a storage unit. Cassie was very bubble and helpful. I would recommend this location to my friends

Exactly what I needed in a pinch. No hassle, good price.

Very friendly staff and clean property

Cassie and Brant were courteous and helpful. Thank You!

Friendly service. Enough open space to get into your unit.

Staff very informative and professional

Monique was very helpful, she worked it to make my decision very easy, and around my time,. I will tell any one I know that needs a storage where to go, thank you very much, Sheryl

Brant was very helpful . Was able to give me good advice. Clean facility.

Came to check out the sale going on to store a few things, Monique was more than helpful, she helped me figure out what size I would need and got me a great deal on a boxes. Thanks alot! Store here for a good experience.

I had a great experience with Monique. She had great customer service and answered all my questions. Definitely had an easy appointment renting my unit!!

Brant was very nice and helpful. Very professional.

I came into the store and was greeted with a super friendly face and smile during a time when I was stressing. The friendly store manager Monique really placed me in a good size unit and help with my box needs. Thanks Monique and I would definitely recommend this store first.

Monique was extremely helpful. I won't rent a storage unit from anyone else.

I came in to check pricing on units and Monique was very polite and patient, got me all the supplies I needed and my wife and I couldn't be more pleased. Thanks again Monique!

Customer service was awesome. Thank you Monique!

Great place to store the employee destiny made the visit verry plesant

It's been the best and Elli has been a great person to work with about the storage unit I have. I would tell anyone needing a storage to go talk to her. Keep up the good work.

Great customer service nice people

I needed a storage unit so i called public storage and the guy at the call center was very helpful. He sent me to the location in beech grove and Eleanor had the best customer service i've ever experienced. Kudos to Eleanor she rocks.

I had a wonderful experience with Eleanor. She took real good care of me and my storage rate is an affordable price. Thanks Eleanor!!!

This is my first time ever renting a storage unit and let me tell you all the staff here is great but I had Ms. Ellie as a sales person and boy was she fantastic she sold me on a unit and some boxes! I higly suggest coming here for great pricing and excellent customer service.

The units are very clean and office was organized impecably. This has to be the best storage place i have ever been to hands down! they have a great staff and even greater prices, A+ for beech grove public storage!

This place is very great. Miss Ellie is super nice and helpful. Great prices too!

Elli She is very helpful and always has a smile on her face. Appreciate all she does.

Elly & chris are great.

antje customer service is great iam a aucton guy

I always get great service when I go there the girls are all so friendly. I usually get Elli is so great she always says hi when I walk through the door and the other one I get is Antje she's also nice never any nasty things things to say about anybody or anything. That's why I love having my stuff stored at public storage there a1 in my book. Great Customer Service

antje is the best!! so helpful, friendly, and professional. This location is very clean.

antje customer service is exellente

I came to pay a bill for a friend and Ellie is very friendly. She is simply awesome!!!!!

I rented a unit from ms eleanor and she was incredibly welcoming and full of information.. I will definitely be recommending this location to others looking for a good storage place

Antje is a great server!!!!! I had a great time!!!

Love this store, and eleanor is lovely, and super nice. Got me a storage unit very quickly since I was on my lunch hour. beech grove public storage is the best.

Property was clean and the staff was very nice!

Great customer service at this location. I recently changed storage companies because where I was storing my stuff the people were rude and unprofessional, not the case here. They are always professional and happy to help!

Eleanor went out of her way to get my lock cut and replaced, so that my boyfriend could get his stuff out of our storage unit when he returned from his deployment in Afghanistan. Erica, the manager, made a special trip to get this issue resolved. Also, Eleanor continually kept me updated on what was going on, and called as soon as the keys were ready to be picked up. She is always very bubbly and sweet. You have an amazing employee in her. I will definitely highly recommend Public Storage, and continue my business with this company in future years to come. Thank you, Eleanor!!

Antje and Eleanor customer service has been great very convenient

antje and Eleanor

rates are very good and Eleanor is very helpful and knowledgeable.

Laura and Jeanette have always been extremely helpful and accommodating. Thanks for helping me find the right sized storage solution for my business and being interested in helping me to get the most bang for my buck.

Jeanette is very friendly and keeps the premises clean

Jeanette was very responsive and helpful in renting my unit. Rates are reasonable.

THANK FOR GET ING ME IN THE UNIT & thanx Jeanette for being so professional

Jeanette gave good customer service

Jeanette it was great real helpful

Nikita's personality was great. Very good customer service.

Janette and Laura were great! They took care of me throughout the whole process off storing my car and made the experience well worth stopping by. I would recommend anyone to store their stuff here!

I arrived early at the store and it opens at 930 just as advertise. Jeanette show me my unit and explained how everything worked. I had my key and the gate passcode within 15 min of getting there. Great experience... Friendly employee

Jeanette and Nikita is the best. Would recommend this place to anyone. Thanks guys

Jeanette is awesome!!!! Go see her! :-)

I had a location at another public storage - I had the initial promotional price, then after a year it raised and stayed there. which is why I chose them again for my mom's storage unit. However at my new location in Beech grove - I have had probably 5 different price changes - every time I turn around I am getting notified of a price increase - $99 to $121, $121-$134, $134 - $150, and now $150 to $164. I can tell you I am beyond fed up with it.

my mother & I would like to thank Laura for a great experience of customer service, It is so nice to walk in to a smiling face, thank you Laura for a great experience today

Jeanette was very very helpful! Thanks

The sales person behind the desk, Jeanette was helpful and explained everything about moving into/out so there was no confusion and we were in and out quite fast- Brian K.

Wonderful. Jeanette was very helpful.

Jeantte was very helpful

Nikita was great and very friendly!

Jeanette is very helpful and nice!!

My brother recently rented a unit here and the staff was great!! They were very helpful with getting all the supplies we needed for moving.

The young lady Nikita is always so helpful and nice when I go in to the store at the store

Jeantte and antje gave me good customer service

Jeanette and Antje Always so helpful when I need to pay my mother's storage. Greating with a smile and good attitude. :D great service!!!

Antje great customer service

Antje was AMAZING!!!!! I will recommend this place to everyone! Because of her!!!! She's the best!!!

First and foremost, let me briefly explain my lifelong experience with storage units. For over 20 years now, I have lived pretty close to a full-time vagabond as my career requires me to travel approximately 30-35 weeks annually. As a result, I have relied on storage units for storing possessions between residences in several different states. As I am on the brink of moving once again, I needed to find a storage facility somewhat close to a recent rental home in Beech Grove. As luck would have it, I found Public Storage on Elmwood during my initial search results. Within 12 hours, I secured my storage needs with the immense and most genuinely genial help from Jeanette, Everything was well explained; review of the unit was thorough; no questions were left unanswered. In short, I feel as through I should be a public relations professional for Public Storage because they are truly that good! I highly recommend investigating their facilities and pricing if you ever need a quality storage unit, and one quickly, too!

I would like to thank Jeanette for a great experience of customer service. I am from colorado and the storage places there suck. Jeanette knows and does her job well. Thank you again Jeanette. Lynne Jackson

Jeanette was awesome. She was very efficient and knowledgeable. It was nice to have her help with my needs.

Jeanette was very nice to work with. The process was quick and the price is economical. Thank you!

Very fast easy process for renting a storage unit. Thanks Nikita!

Nikita and brant were very helpful and informative prices were fair and service was awesome

I had a great experience using Public Storage at the Elmwood location. Nikita was extremely helpful and very patient as I had to call her several times to schedule an appt., etc. The facility was very clean and well maintained. Nikita was very friendly and very knowledgeable and answered every question we ask. I would definitely use this facility again.

The customer service we experienced from Dorothy was great! She was patient and answered all the questions we had for her. =)

Office clerk Dorothy was very helpful in selecting the best storage unit for our needs. We had stopped in late, near closing of the office, and Dorothy was diligent in getting our needs met. She stayed fifteen minutes passed the office closing in order to get our unit and account opened. We have used Public Storage facilities in the past and knew the quality of the storage unit and service. Employees like Dorothy are a valuable asset to the company and are the deciding factor in our return business. If you need quality storage space and efficient and friendly service go see Dorothy at Public Storage #24425 on Elmwood Avenue in Beech Grove.