The representative at Public Storage on Bluffton Road in Fort Wayne did an excellent job helping me make the best storage choice at the right price. I arrived toward the end of his work day and he gladly stayed a little later to make sure everything went well and was complete.
Fast and friendly service
Customer service was really good. Explained a lot and showed the unit in advance.
I currently have a unit at the Bluffton rd location in Fort Wayne IN. Had some questions about my auto pay. The manager Dug at this location, quickly return my phone call. At first, he was enabled to answer my questions. But quickly called me back with the answers. He was play in courteous The entire time.
My experience with Doug was outstanding. His professionalism was exceptional. His friendly and kind nature put me at ease about the transaction. I took advantage of three things Doug calmly presented to me (insurance, checking account automatic withdrawal, and a lock). Great experience. I’ll tell others. Thank you. -Bill Fenoglio
Doug was so helpful, friendly and funny!!! Thank you Doug 🫶
Doug, Saved me a trip to the Office❣️my phone was full & couldn't down load the app😳 he has No clue how Much I Appreciate this extra task he did so I could Pay on time😍 and w/o having to drive their🙄
The front desk was polite and amazing
Great, quick, and thorough getting a great deal in storage with the help of delightful specialist Doug.
Christy from the Fort Wayne Indiana Bluffton Rd facility was very helpful. As a long time customer living out of town I do appreciate someone that is willing to help. She was very polite and helpful.. Great service..
Douglas Miller was very helpful and provided great customer service!! Would highly recommend this location.
Very nice people! Kristie Rock-Dove Rd and Doug at Bluffton rd Didn't act like it was a burden to go out of their way.
Very leasant
Was so amazing and the most helpful human I know thank you so much Laura!
I rent multiple units at this facility and have for some time. They have convenient access hours, easy remote gate with phone app, and excellent rates. We have received such great personal care from property manager, Kristie, and also from Karen, who traveled a distance to help. Great location, kind people, everything we’re looking for in long-term, off-site storage spaces. Highly recommend.
Gratitude to Karen, she was awesome. She help me out a lot, with lowering my rent, which increased unexpectedly.
Came to property to pay my bill when I was in town visiting. Stopped at location to make my payment and Sam and Rich were so kind and took care of me.
Great And awesome you guys should give her a raise. She’s great thanks for listening. Goodbye.
Kristie on Bluffton Rd was extremely helpful and considerate. I look forward to more business in the future.
Shanice is always so happy and smiling when I come in, and she has answers for everything! 10/10 would recommend 👌
Kind staff and very understanding with me
Shanice is frickin awesome!!! I love her and Quilla. They alone make this company make sense!!! Love them. Y'all should give them permanent positions and raises expeditiously!!! Look at this beautiful Queen!
Had such a great experience, the staff was very helpful. Especially Dorian, she made everything easy and fast!
Kristie is the best! I had a few issues booking a reservation online and she was so helpful.. I really appreciate the awesome customer service! Thanks again Kristie!!!
They're having staffing issues so PS gets a 4 star but Lori was incredibly helpful in getting my unit upgraded and transferred so she gets 5. She was willing to come from a different location to meet me and get everything moved over. Thankful they still have her around, don't know what they would do if they lost her honestly.
Easy to use app....very clean....helpful staff...
Great staff. Dylan answered all my questions and was all around a big help.
Autumn was great she helped me figure out the size I needed and prices
Stopped into this location to check what size units were open and to get pricing. I was welcomed by a woman named Shanice! She was extremely helpful!
Thanking Shanice for turning things around at the Bluffton Rd location thank you for being helpful and attentive!
Dylan was very friendly and answered all of my questions.
Autumn was amazing. Made everything easy and was very kind
Jaime is THE BEST CUSTOMER SERVICE REPRESENTATIVE EVER!!!!!! She helps when I forget my account when I don’t have my info, she helps at times I forget my code. I’ve been here for YEARS and she HANDS DOWN is one of the BEST employees so far. THANKS JAIME!!!!!
Lori is always so friendly and helpful! She always takes care of me =)
Really was treated so well there and the lady at the front desk was kind and helped make it quick and easy and ready to go!
Dorinda is awesome and if u need anything she can help you out best place went to so far highly recommen
She was very helpful and polite. She gave the best customer service you could ever ask from any person. And I thank her so much for the help and appreciation. Thank you Lori🥰🤗❤️
I had a great experience with Dorinda! She is amazing and was very helpful and answered all my questions! She treated me like a long lost friend! Very customer oriented! Definitely recommend Public Storage, and if Dorinda helps you, you won’t be disappointed, she’s an added bonus for sure! 😃
Very nice and polite! She was super helpful and informative! She went above and beyond to make sure I was taken care of! I truly appreciate her hospitality!!
Dorinda was great! Extremely friendly and helpful !!
Sharice was very helpful on switching us to a bigger unit. She was very friendly and she has a great attitude. Would recommend this place to anyone who is looking for storage.
Friendly and great service
The counter person she's great had every answer and made it easy. Thank u
The lady was very nice and helped me with everything I needed
Great employees and they have the best attitude
Darinda is a awesome worker
Easy Quick service and friendly staff
Dorinda was very awesome I absolutely love her vibes very nice and caring person will definitely tell people at public storage and very reasonable place.
Property manager was kind and knowledgeable about all units and pricing. Highly recommend.
Glad I was finally able to get my lock issue resolved.
The manager showed me some very nice units while I was shopping around. The property is undergoing some preventative maintenance to keep birds away right now, but everything I saw was clean and secure. The area is quiet, and the manager lives on site.
Damecia was very nice and patient with helping me get a storage unit for the first time. She is a W employee!
Great help and service from Dorinda
Great store with great staff. 5 stars definitely 😊
Clean and staff is polite
Awesome lady and service. Thanks Dorinda!!!
Came into the store to browse units, dorinda & damecia were very nice and helpful.
Dorinda & Damecia were so helpful when i came in to just browse for a unit & very friendly!
Damecia was wonderful!! Veru helpful and super friendly!!
I 100% recommend this place to anyone looking for cheap affordable storage units! I had a few questions and Dorinda guided me all the way through and was so helpful!!
Best bang for the buck! Dori is such a blessed soul to work with! Her enthusiasm and kindness are just beyond measure! Thank you!
My experience here was excellent. The guy i talked to on the phone was very nice, understanding and professional. It only took a few minutes to get me started but the real beauty was once i got to the location to finish up paperwork, the employee Damecia( i think she was the manager) was amazing. It did not take her long to get me registered, she was nice and professional as well. I would recommend this place for your storage needs. Thanks Public Storage on bluffton rd
I absolutely am grateful for the best customer service and easy going process that Darenda provided, it has made things a lot more smooth to handle. Thank you for this and highly recommend public storage on bluffton rd!