Public Storage Self-Storage Units at 1964 Rockbridge Road, Stone Mountain, GA

Oh Ms. Dorothy was the most amazing representative for Public Storage I have ever encountered. Her CS, warmth, knowledge, genuine care for people has totally allowed contort as a tenant that I've chosen the right storage family. It's not easy going through this process, but she gave me peace of mind. Thanks Ms. Dorothy for everything ❤️

Dorothy was the property manager and I was so blessed to have met her. What a pleasure it was and it was nothing but the Lord that brought us together. Thank you Dorothy for your professionalism and your very warm heart.

Ms. Dorothy was so helpful with everything and was very nice pleasant.

Mrs Dorothy is the best ever you guys y'all got to go check her out she will give you the right deals and the best deals check her out now love you girl

Awesome service! Ms. Dorothy is the sweetest woman ever!!!!

Rudest employee I ever met snatching papers refusing gate codes refuses to talk on the phone unreal

Price goes up every three months without explanation. it is a premium location

Never answers the phone. Workers park blocking storage units.

Very great experience. Very easy process. Very great customer service. Very friendly and very smooth process.

Nobody is ever on site.

Dorathy, was very helpful, she helped me set up the app and everything,

Dorothy was amazing

This is my second time using public storage here and to my surprise Dorothy is still here after 5 years and still doing great customer service and keeping the grounds nice !

Dorothy is a great representative! Her patience is a virtue cause I ask a lot of questions and she answered with style and grace!! Set up the app for me too thanks Dorothy

Dorothy kindness is my weakness, she is fantastic!!!

Dorothy is the best and she helped me figure out this app thank you

Dorothy was a great representative for the company she got me in and out and made my move easy

I had the most wonderful experience with Dorothy

Dorothy was very kind and polite. She has a very giving spirit I love her customer service it’s everything

Dorothy was amazing and very helpful she was quick and knows her stuff

Dot is AMAZING!!!🥰 She was attentive, Funny and put our minds at ease with storing our personal items at this storage company! Thanks, Dot!!!

Every time I come to this location to pay Ms Dorothy is always nice and her energy is infectious!! I will recommend this location

Dorothy is amazing ! she helped me upgrade my storage unit instantly and made sure that I was satisfied . Got me in & out thank you so much . Her energy is great

Dorothy was so nice I will recommend everyone that's near and need a storage to come here I look forward to paying my storage bill in person just to speak to Dorothy

Dorothy Ms. Dorothy was very helpful in giving excellent service.

Had the pleasure of meeting Dorothy while I was at my space and she is a prize, she sprayed my door and that was nice .also she put the app on my phone to pay my bill

CLEAN PLEASANT ATMOSPHERE...

Dorothy was very helpful and everything went well we appreciate the help and her patients thank you for taking the time

Dorothy was very professional and courteous with her help, and keep the property clean, I was very satisfied with her help!!!

Ms. Dorothy is Awesome! She is professional, courteous and caring about her customers, like myself. She is a great asset to your Pubic Storage Company. Super thanks for securing my possessions.

Dorothy was incredibly courteous and explained everything to me. Great experience!

Dorothy is awesome! She is professional, respectful and fun to deal with. I never thought I could have a great experience just getting a storage… but now I try to stop by to say Hi when I bring things to my storage! Rock on, PS of Rockbridge Rd!

Dorothy keeps a very clean property and her customer service is great good positive energy

Very rude

I received wonderful service from Dorothy

Ever since I been renting from this public storage Ms Dorothy has Sven a pleaseire her kindness is unmatched.There’s no word for her beautiful kindness. By chance I have to use PS again I pray Ms Dorothy is at the counter I will also be calling PS customer service because I want to make sure she recognized . Thanks Ms Dorothy a spirit such as yours is rare to fine……That part

Had a wonderful experience with Dorothy.

Dorothy was so helpful and professional even though she did not have the particular unit I needed available, she referred me to another location who did. Thank you so much!! Gary

Miss Dorothy is an amazing woman. She is so sweet, nice and has a lot of stories to tell. Really helpful and full of energy.

Dorothy took ownership of an immediate move and assisted us. Very informative with warm attitude. Excellence customer service

I had the privilege of meeting Dorothy, she helped my elderly Mom with a unit and made her feel welcomed ,thank you Dorothy for your kindness

I had a wonderful experience with Dorothy. She was very helpful & answered all of my questions!! The facility was nice & clean.

Every time I come to this facility to pay my bill Dorothy is always so pleasant and kind very professional and helpful

Every time I go there or have an issue Dorothy always helps me good vibe positive attitude and knows her job very well

Dorothy was amazing!!!!!

I always have a great experience when I come. Dorothy was an amazing help. Highly recommended coming here.

Dorothy was super kind, and helpful! Very fast and convenient loved her service!!!

Came in to the rockbridge location Tuesday && Destiny was so helpful pleasant and respectfully her customer service was awesome she made my first time experience Amazing well done miss Destiny :)

Dorothy was great and helpful great service thanks

It's 8:40pm and I can't access my storage because it closed? Not supposed to be closed until 9pm,wow!

I usually don’t write reviews but shae is the best manager y’all have at this location ! Great customer service I will be back soon☺️

Dorothy was very sweet and helpfull

I’m going through a really difficult time while getting settled in the area. So meeting Dorothy at the front desk was refreshing. She was very polite, welcoming, friendly, professional & she even loaned us her personal dolly.

Highly recommend, smooth process! The manager Dorothy was very helpful and professional!

Great service & a well kept facility. Dorothy was very professional, helpful, personable & nothing short of amazing.

Treated pretty badly by Dorothy when we just asked a couple questions. Very defensive and just not helpful. Won't return and now working a another job to get my item out quicker.

Yikes. Run. Be treated better elsewhere or maybe don't call to get information, cause when you do it's not a positive experience. Rude lady and that's all. And it's 275 a month anyway. Cube storage 163 for the same locker.

Pretty high rates and nasty front lady in the office. Maybe rent online or something. Anything to interact with less of a uncaring person.

My son and I was in desperate need of a storage unit and Dorothy was the best. She made sure we got everything we needed fast friendly service with a smile. Thanks 🤩

Dorothy was very nice and professional I would recommend this storage to all my friends.

I came in looking for storage for my motorcycle Ms Dorothy was very helpful. She didn't have a unit for me but she made sure before I left her facility that I was satified and taken well care of she is the best and goes above and beyond for her clients we need more people like you Ms Dorothy. Very Entergetic personality and friendly. Keep doing an GREAT JOB ‼️‼️‼️‼️‼️‼️‼️‼️😘💪🏽🙌🏽🙌🏽🙌🏽🙌🏽 Ms Dorothy found me a unit and set up everything very smooth and quick.

Thank you Dorothy for helping me with the PS app, you was right I did my life better lol

Dorthy is awesome thank you for your help!

Dorothy was phenomenal and helped me get a unit in no time at all.

I enjoyed my 1st storage unit at Public Storage. Dorothy was so helpful and nice and very professional.

im not a cat I can't see in the dark

Ms.Dorothy was very helpful and funny. She went above and beyond to make sure I was satisfied..I usually don't leave Reviews, But her service was Great..

Dorothy got me Done within 15 min ,clean area , fast service

This was my first time renting a storage and Ms. Dorothy made it so easy and explained everything well enough to me understanding she was very outstanding on Customer Service thanks again Ms. Dorothy.

No comment

Each visit to the storage is pleasant with Ms. Dorothy. She is always nice and offering solutions!

Mrs. Dorothy is such a sweetheart. My fiancé actually made a mistake and out our belongings in the wrong unit. She was so nice and patient with us when trying to rectify the situation. She had impeccable customer service and she’s a pleasure to work with.

I just wanna say that Dorothy is helpful and courteous, she always speaks and ask do we need anything, that makes us feel good that she cares !

Dorthy was such a big help. This was my first time renting a storage unit and she made it stress free!! Thank you so much, Dorthy!!

Great talking with Dorothy seems like nice lady. Nice clean place

Dorothy she gave a great service, was a big help she has a great customer service, I have a awesome experience

Dorothy was exceptionally helpful and quick. She was funny and smart and made my day very pleasant! She deserves a raise or promotion to ceo! Thanks so much Dorothy.

Dorothy she very great job with e rental

Dorothy was extremely pleasant, helpful and knowledgeable. If you have questions or concerns regarding space capacity she can assist and is patient with her time and explanation. She was a joy to encounter, if you need a storage facility in this area this is definitely the choice for you!

Ms Dorothy is the best she have good customer service!!

Dorthy was very nice & had great customer service!

Ms. Dorothy is the sweetest lady ever. She’s so very helpful and always so pleasant. I’m so glad she is the person I see when I come in to make my payments.

Tamika assistance was awesome and customer service was excellent. On top of that very informative. I would definitely recommend.

Good place. Fine security

I came into the storage facility today and received excellent service from Ms. Dorothy. She is extremely professional and knowledgeable, but at the same time makes you laugh. It was definitely a pleasure doing business here.

Ms Dorothy is the kindness and the most pleasant person to work with she always make sure you are satisfied and a happy customer when walking out the door.. Thank you for making my transition easy......

I just want to say that Dorothy is fantastic and she always has a smile

Came to this location to pay my bill and Dorothy is a very pleasant young lady to meet

I used this location before and decided to come back and the pleasure of seeing Dorothy who made this very easy and fun i will always come back to see Dorothy

Ms Dorothy, is always such a pleasure every month I come to pay my bill...I've been a Public Storage customer years and Ms Dorothy is a diamond of an employee... Thank you💜

Dorothy provided me with amazing customer service, my first time renting experience was amazing!

Dorothy was very helpful respectful so sweet great service 👏🏽👏🏽

It is a pleasure to come into the office and get the warm welcome from Ms.Dorothy she continues to make you feel like family. I can’t thank her enough for all she does. Continue to be a Blessing to others🙏🏽

It's not often I encounter good customer service, so when I do-I make it a priority to let other's know about my experience. Thanks Ms. Dorothy, it's very refreshing to these days to encounter great customer service!

Dorothy service was excellent she was very helpful remind me about my account with you'll and the customer service I recieved from her is excellent need to hire more identical to her. 5 stars

Always an awesome person and good at what she do, love to help other, very kind and very helpful, I rate her a 10

I always like I go to public storage every time I go over there I just have a great experience, it's always clean and Dorothy always has the place in order.

Dorothy, was great with customer service and explaining the process to me. Very appreciated.

Thanks Dorthy for always informing me that my payments are due😘💜

Dorothy she is Awesome young lady

Dorothy is the BOMB,COM such a pleasure to talk too and a quick problem solver, always speaking and she has a great attitude but at the same time she keeps it 100 and will let you know to pick up your trash lol she keeps the grounds clean

I met Dorothy yesterday and was glad I did after seeing her name mentioned so much on the reviews , She is TERRIFIC great personality and funny !

Dorothy was extremely helpful in resolving my storage issues in a timely manner! She rocks!

Dorothy was a very great help and very easy to talk to and she answered any and all questions I had.

Dorothy is a very knowledgeable and helpful employee and keeps the property very clean and organized. She makes sure that who is on the property belongs here. I would recommend this place to anyone. Thank you for everything.

Dorothy is such a nice lady and very professional. She makes sure she calls and keeps me updated on my bill. She also is very personal and feels like I'm talking to a family member or a person I have known for years. She remembers me when I walk in the facility and ask me about my baby.. that makes me feel very good. She is a great employee at the Public storage on Rock ridge Road!

Dorthy awesome !!!

Everytime I come to this location Dorothy is always so nice and a pleasure to see

Dorothy is beutiful in patience and courtesy.

Dorothy is very friendly and accommodating. I enjoyed working with this location. Highly recommend.

Ms Dorothy was great

Dorothy was a very good representative. Awesome customer Service skills.

Running from COVID-19 is frightening, stressful, and depressing. We called around to numerous storage facilities and we came across Ms. Dorothy( that's my grandmother name) she was pleasant on the phone and knowledgeable. After her lengthy spiel, we decided to rent a unit. Meeting her in person was surprisingly refreshing and warm. I am happy to say that I was able to secure the unit. Ms. Dorothy thank you for your help and your knowledge and most of all your infectious smile in these uncertain times. SN: Your super energetic and spunky

Dorothy treated us extremely well on Sunday and was willing to put in the extra time and effort to help us find a place last minute. It’s rare that people do what she did and we’re very thankful. Thanks Dorothy... Pablito, Carolina and the gang...!!!

Dorothy Was very helpful and friendly, great experience

Dorothy made this process very easy and fun thanks for being you Dorothy

When I come to pay my bill Dorothy is always so nice and kind I can appreciate her warm spirit

Dorthy is great great great ..thank you so much for your help!!

I had the pleasure of meeting Ms Dorothy while I was at my unit and she asked how was my day going and that was nice to me

Ms Dorothy is always do nice and helpful her smile in contagious and even though my space is at another property i always look forward to seeing Ms Dorothy

Ms. Dorothy is one of the greatest representative I have ever known. She patiently explained everything about the storage unit with a great smile and a friendly tone. God bless you ma'am. If all other storage units as well as stores, and any public place have one or two of you there then American will be the best of the best

Dorothy was great Excellent service

Dorothy, very clean set up that matches her smile; hold on to this one she makes y’all look good, Thank u kindly...

Dorothy was absolutely amazing, kind, and patient. I especially loved her warmth and inviting presence. She explained everything perfectly to me, and she made become a new customer, I really highly recommend the Public storage.

I had a very pleasant experience with my rental at public storage today. Dorothy was exceptionally helpfully and her willingness to ensure my 1st experience n renting with you all was great! I will definitely refer more people to this this particular location

Public Storage on rockbridge was a great experience Dorothy was very helpful and professional

Dorthy is awesome took care of my needs answered all my questions best decision I have made choosing that location.

Ms Dorothy was excellent!!!

Dorothy gave me great service and it’s greatly appreciated..the property is very clean

Nicole was nice and professional. She made everything so easy. I would recommend this location to anyone who likes good busines..

Boy Dorothy is the best ,it was pouring down raining and this young lady was awesome, she just did her job with grace ..thank you for your 5 star service

Dorothy

Dorothy was very customer service friendly and took care of me. Great property

Dorothy is great and helpful way to go Dorothy

Dorothy is great had a wonderful experience

Dorothy is such an upbeat person, always in a good mood and ready to help if any problem comes up. Well done D. keep up the good work

Dorthy, gave me a rentals that was very spacious for the cost and was beyond helpful

Dorothy was very pleasant and friendly My move went smoothly.

Dorothy was amazing!!!! Thanks Again!!!!

I received great service at this location from Dorothy , she is awesome!!!!!!!

Dorothy is amazing, she always takes care of me and she’s super friendly. She makes coming to pay my storage bill every month worth it!

Easy to get set up for a unit. Affordable, unit was already clean and ready to go. Miss Dorothy was very nice and made the process simple. Would recommend to anyone.

I had the best experience with Dorthy. I’m professional and attentive to my needs and answered all my questions that I had prepared before o asked. Such a sweetheart we instantly clicked. I feel like I’ve known her forever. Definitely need more kind hearted people like her in the customer service industry!!!

Dorothy was a big help to me cause I never stored before so she walked me through it and answered all my questions with a smile thank you so much!!!!

Every time I come here or call Miss Dorothy is always so nice and pleasant and that means a lot to me great customer service

Dorothy is excellent!!! She is always very professionally and friendly. I enjoy coming to this Public Storage because I know that she will treat me with terrific service!

Dorothy is a nice person very Professional.

Oh dear, where do I begin. I NEVER write reviews. However, this one is necessary. My dear aunt ( known as Mrs. Hoarder) lives with me and was collecting things on a daily basis. Out of desperation I called around a few places . I spoke with Ms. Dorothy and she was able to secure a unit for my aunt. The whole process was painless and effortless. She also was my therapist briefly. Problem solved! Thank you Dorothy and Public storage!!!

Dorothy gave great customer to me so thank she is great

Jasmin was extremely courteous and professional. Prices are excellent and facility is nice. I reserved online, got a call to set up appointment & took very little effort on our part. Thank you Public Storage!!

Dorothy runs a. Great operation. She is a pleasure to work with.

Dorothy is always nice and pleasant and she keeps the property very neat she should have 10 stars!!!!!!!

Dorothy was very sweet. Nice assistance. Very friendly. Makes you feel very comfortable. I recommend this storage unit 😊

Dorothy is the best at this location. Shes very helpful and nice!!

Dorothy was amazing she has such great customer service very sweet and kind . Love it ❤️

Ms. Dorothy. Is the most customer oriented person. She is such a JOY to work with. Always has a smile and willing to help. What a privilege it is to work with her.

Mrs.dorthy is amazing let me tell you she has great energy wonderful attitude an help was 5 star if u need storage come to her she will get u together 👍👍

Dorothy is awesome. Friendly and amazing.

Dorothy, Outstanding

I love Ms. Dorothy she is very great with customer service and helpful. She's the best. Thank you so much for your assistance.

Dorothy gave me excellent customer service the place was very nice and clean.

I love this property and the manager Dorothy, she is very helpful and always speaking, she has wonder spirit and I would be happy to recommend this place

It’s a great place to come to and service was helpful and nice and they help me out with everything I needed to do and ask for and thanks to Alyssa for her wonderful service

My dad has a unit here and every time we come Miss Dorothy is always so pleasant to us, the property is always clean and welcoming. Great job PS for hiring Dorothy

Ms. Dorothy provided excellent customer service

Great experience renting a unit with Dorothy! She was very professional and welcoming.

Dorothy was very professional and I really enjoyed my visit. The property is very clean and inviting. She runs a tight shop. Cudos to Dorothy!!!

Great facility and amazingly clean! Dorothy is super nice and helpful

I went to this store to pay my bill and was greeted by Miss Dorothy..such a great personality and smiles, I will be back to pay at this store next month

I appreciate the energy i received from Dorothy at this location! I loved her customer service skills and she helped me with all the questions i had.

Everytime I come to PS and see Dorothy she always makes me feel better..with all this moving around Im glad Miss Dorothy was here to brighten up my day plus she knows her stuff..thank you

For the first couple of weeks everything was great. Dorothy was sincere. I was satisfied with public storage and Dorothy up until recently when there was a situation with my storage unit where the tenant in the storage next to ours “accidentally” had a locksmith cut our lock because they “accidentally” thought it was their unit (which accidents happen) but what makes me unsatisfied is the fact that EVERYBODY there is NONCHALANT about the situation. First off, I received a email stating we improperly locked our unit. YES! Just a email no call no voicemail nothing. I personally don’t check my emails often. I feel they should have personally contacted me. Then in the email they didn’t even notified me of the real situation that happened just that I “improperly locked my unit.” That was on Saturday then on Sunday we went to the office to get some resolution (because by the time we got our email they were closed) and the lady that was there didn’t even know what had happened and was saying did we take our lock with us and asked us a bunch of questions that was directed towards it was our fault. The worker even tried to reach Dorothy multiple times and she didn’t even answer. The worker that was there couldn’t even access our unit because she didn’t even have a key to access our unit. So the lady looked into our file and that’s where we found out that someone left a comment that the tenants next to our unit cut our lock. The customer did say they would pay for our lock and the lady said that Dorothy would be in the following day but we would DEFINITELY get an update by the end of the business day (which that was Sunday) so Monday comes and since nobody contacted us we called up to the office and that’s where we were told that she’s with a customer she “will call us back” now we are on Tuesday and I have yet to hear back from anybody and it seems as they only look at their customers as money because if they really cared they would of gotten back to me about my unit as it is locked up with their own lock and we can’t even access my unit to make sure my VALUABLES AND OTHER BELONGINGS HAVEN’T BEEN TOUCHED. I have contacted corporate because I feel like if your the manager as your duty you should be to take care of any concerns your customers have. I feel that my belongings are not safe at this public storage anymore as I’m concerned that another issue like this could happen and the fact that nobody is helping resolve this issue is proving my point.

Miss Dorothy gave me great and fast customer service. I really appreciated her patience and fantastic personality.

Ms Dorothy is an excellent professional.very caring and willing to accommodate her clients.a A pleasant and kind person.

Had a great experience with the sales rep Alyssa today. She was very knowledgeable and friendly.

Great experience all-around! Ms. Dorothy was extremely welcoming, professional, and had a great energy as she walked me through the process of storing my belongings at this facility. The entire process was stream-less which was very helpful as I reviewed several storage options in the area. I feel confident and comfortable that my belongings are secured and managed with care. Even with my concern of Georgia’s humidity, Ms. Dorothy recommended I invest in moisture collectors, that are sold at Public Storage, and ensured me it would soak up any moisture in the air to prevent any possible damages to my belongings. To share that helpful tip and offer a resource like that was much appreciated. I am happy with my decision to use this facility and recommend you give them a try yourself!

Alyssa and Dorothy are awesome!!!

Oh Dorothy is a great representative she is very helpful and super knowledgeable

Ms.Dorothy Valencia service was excellent. I am glad to see Dorothy is back.

Alyssa was a TREMENDOUS HELP!! She squared me away in a time crunch with exceptional customer service and professionalism. Great attitude and heart of gold.

Alyssa was amazing! Very informative, courteous and efficient!

Alyssa is great and awesome person!! She was a blessing to me. Explain everything wonderfully. Thank God for her!

Esther was verg helpful and accommodating!

Alyssa and Dorothy was great .

Alyssa Boglin has excellent customer service she works hard to make her customers happy

The black lady who's on the front desk what's she called again Boglin, she's amazing she knows the exact words to use and just how to use them, keep up the good job

Alyssa was amazing !!!! Thank you for everything

Alyssa is very hardworking and informative with a golden heart

Good customer service Alyssa

This Alyssa girl is gonna get me coming over and over again to patronize the storage, what a reception and attendance

Alyssa has a great customer service

Alisa is very sweet and informative she's just so wonderful,understanding and has good career

Customer service here was great. Lamiya was really nice and gave me some great recommendations.

Great customer service, and friendly.

Alyssa has great customer service ,almost went to Cuba smart but she saved the day.

Great customer service at this location! Debbye helped me find exactly the right rental unit at just the right price. I would definitely recommend this facility/location.

Towana T was such a great help. Thanks a million.

Came in to view a unit and Jazmin is the bomb! Very informative!

Towanda was a awesome help. Facility was clean and well kept

Great deal on units

Ms Dorothy was sooo pleasant and made my move so easy.

Dorothy is always so pleasant when i come to the property, she's genuine and very funny , Public Storage picked a great employee!!!!

Dorothy was awesome! She is an exceptional Site Manager! She helped me out greatly. During my time there, she had to deal with a very rude and disrespectful customer while she still took the time and helped me out. Great Public Storage location. This is my second year here and I highly recommend their services.

The staff is great!

Dorothy is an awesome employer. She is very thorough to details and meet all of my needs. Thank you so much.

Dorothy has been a great manager to work with.... She always willing to go out her way to help with your storage need and around the area with directions.....

Dorothy has a great personality and is great at customer service. This public storage place is one of the best.

Dorothy is such an amazing person she's a good spirit person will work with you til she get the job done she will give advice in the best way possible love talking with her or seeing her when I go into the property... glad to have meet her..

This has been the best moving experience I have ever had. Jazmin went above and beyond to help me! Her kindness helped me restore my faith in humanity. I would give her more than 5 stars if I could. Outstanding customer service!

Dorothy is the best!!! She's always pleasant and does her job well. Always a pleasure seeing her and she's super helpful.

Jazmin provided outstanding customer service very knowledgeable insightful and professional!

I was looking for a space came to Public Storage and Miss Dorothy sold me, very nice and pleasant to work with, clean unit and property...thank you Dorothy

The best place to go. Great customer service! Thank you Dorothy for making this experience great!

Dorothy took care of me and I just admit.... she made my disgust for moving completely go away lol. She has an amazing personality and does a fantastic job of representing Public Storage. She really made my visit great. She deserves a raise ..and three promotions!

Hey there , I’m a current customer and I have a question I’m sure every potential customer will like to know the answer to . Why 28 days into my first and FULLY PAID month did you put an overlock onto my unit yesterday evening?

Alicia Palmer gave me great customer service. Even though I had to get the storage unit for a situation I was not planned for (death of mother) she made the process very smooth. Awesome experience!!!!!!

Very nice and great customer service thanks Mrs Dorothy

Dorthy was very nice helpful made the whole move in process very pleasant

Clean facility with knowledgeable, courteous staff. Dorothy was extremely helpful with a great personality. Have used in the past and will use again.

Dorothy was extremely helpful, pleasant and a joy to work with in helping me with securing my storage unit. Excellent customer service. Best experience as of yet on my new journey.

Awesome service! If you're coming here ask for Ms Dorathy! Shells get you together with no issues.

Joi Was VERY VERY HELPFUL!!! Provided me with everything that I needed for my storage unit. She was extremely informative and explained all the features as well as the charges for my unit. She explained everything about the process and was charming and entertaining to boot. Very nice experience and I would highly recommend this facility!

Basic storage but prices much higher than in suburban area.

Dorothy is a great person who has took time hear my needs and worked them out..great asset to the company!!!

Good facility but they make you pay for a lock u can't use anywhere else and the have a curfew as to when u can access your stuff....😕😕

When ever me and my husband come in the office Miss Dorothy is always so pleasant kind and always smiling, its always clean on the property, Miss Dorothy showed us how to downsized and saved us some money on a smaller unit..thank you so much!!!!

Dorothy is an absolutely wonderful property manager. She provides exceptional customer care. I recommend this Public Storage location to everyone for your storage needs.

Dorothy is awesome. Friendly, accommodating and I always use this location. I recommend using their locks. Hidden away.

Clean, but expensive with all the add ins.

The worst of them all I will never use public storage ever angin but I told my husband let’s go somewhere else but he heard free month and run with it I told anything free is never good lesson learn

Dorothy the best manager that is alwAys on ready. Miles of Smiles and a great personality. An asset to your company. A keeper.

Dorothy is very polite and helpful as an employee and manager. She is an asset to the company

Dorothy was great, very helpful. Helped me find the right storage for my needs. Great experience.

Dorothy is awesome. Great customer service.

Dorothy is the best always pleasant to talk too..thank you so much Dorothy

The manager, Dorothy, is always there, pleasant to talk to, and very professional. I rented a unit for a couple of years (~September 2017), and the premise was always clean. My unit stayed dry, clean, and free of pests the entire time. This is the only place I would even consider next time I need storage space.

Awesome experience. Actually the best I've ever had. Excellent customer service. Very clean and neat facility. I'm very happy. Thank You Dorothy. What a beautiful spirit. 🌟🌟🌟🌟🌟 I wish I could rate more stars.

Dorothy, the Manager, is awesome!!!! She was very efficient and professional. I would recommend use of this facility.

Tanji was such a great help. She was so knowledgeable of all the rates and specials. Glad I came to this location.

Awesome Customer Service. Very Professional. I would recommend to my family and friends

Mrs. Dorothy was very helpful and amazing. She explain everything very throughly through the whole process. I'm very happy making my Purchase here.

I would like to say this public storage is very clean and a safe location to store your things the staff here is amazing and very helpful I wanted to give Ms. Dorthy is Amazing!!! I give her 5 stars her customer service was amazing and I'm very grateful for her help thank you so much Ms. Dorthy and thank you public storage on rockbridge road:)

Ms. Paula is a awesome person...very professional. I thank her for her service.

Excellent service... Dorothy is wonderful, very helpful.... top notch

Great customer service! Explained everything on the contract before allowing me to sign.

Paula & dorthy were so helpful and did a wonderful job taking care of our problem😊😊😊 and getting us in our unit

Dorothy is Very good and professional. My many years of renting a storage space here was a good experience.

Had the easiest experience with getting storage here thanks to Miss Dorothy! She was very sweet, personable, and informative throughout the whole process! I would definitely recommend this specific Public Storage to anyone!

My experience with Ms.Dorothy was refreshing. I found her to be very knowledgable,courteous and pleasant. I would recommendation this location for all storage needs.

This facility is very clean. The Property Manager, Ms. Dorothy is very pleasant and was very helpful with helping me choose the correct size unit.

My experience with Public Storage has been great! Dorothy, the business manager, has been so helpful throughout my experience with Public Storage. She is professional, helpful and full of good information to help you select the right unit for your needs.

Dorothy is GREAT and has excellent customer service!!! I needed a unit very quickly and she was very nice and reassured me she had one and I was able to move in within the hour!! Every time I come in she's always have a pleasant disposition!!!

Ms. Dorothy is amazing and always willing to help with anything and make you feel welcomed. This place is clean and secured at all times.

Ms. Dorothy is the best! That's all there is to it! :)

Dorothy is a true Public Storage representative, she is polite and very professional. My wife and I are very pleased

Came in to pay my bill and the young lady was very helpful. I see her often & she always has a smile on her face making me feel welcome. Keep up the great work Sayida. See you next month.

Worst place I've ever used!! The place is very dirty and unkept, and the manager is beyond rude and unprofessional!!! I would not recommend this place at all!

Dorothy is an amazing Manager. She made my experience awesome and she always worked with me. If I ever get another storage I'm coming back to Dorothy😍😍

I came in to pay my bill today and I was in a hurry and the young lady was very helpful and patience . She also informed me about signing up for autopay . Thanks Sayida XOXOXO

The facility is well kept and the staff is courteous. Ms Dorothy has gone above and beyond to meet my storage needs.

Dorothy great customer service and helpful

The young lady who was working with me explained everything to me and she had great customer service

Had to make a transfer and Miss Dorothy helped me through the process. Excellent work, will recommend her to my friends. Thanks

Weird location. But great prices. Very clean!

Dorothy was very helpful she keeps everything clean and nice.. she is a very cheerful person always smiling we love her she rocks!!!

I had a wonderful experience with Public Storage. I was able to take advantage of the $1 for the first month service and I was really pleased. The staff there we're very customer service oriented and Dorothy was extremely helpful I would definitely encourage anyone that's looking for a storage place in Georgia to go to Public Storage on 1964 Rockbridge in Stone Mountain, GA.

Over all, it was memorable! Thanks Miss. Dorthy for your wonderful customer service.

Dorothy is very Professional and Pleasant! She gets you in and out! The facility is always clean and well maintained!

Dorothy was great kind and she helped me figure how to go online and pay my bill and smiled the whole time

Good customer service!!

Extremely RUDE!!! Horrible customer service, doesn't understand that a male can have a husband, welcome to 2016 we can get married. Unwilling to provide solutions to an issue. What a disgrace to the Public Storage brand, I will be moving out of my other Public Storage units immediately due to this experience.

This is quite possibly the worst experience with a storage unit I've ever experienced. The hours of operation are terrible, the entrance to the establishment ia unnecessarily impossible. The manager or owner woman is incredibly rude and unpleasant both in person and on the phone. They leave the main gate open as well as a side gate that is supported to remain locked. The bathrooms are always locked and there is a sign on the door stating that "they will return in 2 to 3 hours" horrible, terrible, bad, awful!!

I was told one amount one day an a completely different amount then next day so needless to say I'm not very happy with public storage an no i would not recommend it to anyone

Saturday assisted me today and I never had such great customer service and professionalism that she displayed. She is very kind patient and understanding. She worked very hard to make she was meeting my needs and offering suggestions she believe I may need or want. Thank you very much for helping me today Sayida

The property Mgr is very rude and nasty ..... it's sad to say that's why I don't deal with my own people ..I should've followed my gut feeling when I 1st called inquiring about a unit by the tone of her voice .I'm in sales and her attitude is the worst I should've known better I went against my better judgment with this particular facility.. please don't waste your money there ....

The service was prompt and Dorothy was very kind and courteous making sure we understood all the necessary information we needed.

Dorothy is a true customer service specialist! I am a Quality Coordinator who trains associates how to take care of customers, and I have zero suggestions in this case. Dorothy took her time to ensure our needs were met, smiling the entire time - A true asset to your company. She deserves to be recognized!

Dorothy has taken great care of me. She is extremely pleasent. She spends a lot of time talking to me! I recommend this place to everyone!

This was my first storage experience and Miss Dorothy was very helpful and fun, Miss Dorothy answered my questions politely and she made it a fun experience, I would definitely recommend to go see Miss Dorothy to all my friends and family that needs storage in the future...thank you again

Kenne made my experience the best!!! I absolutely love the fact that he is a real person. A lot of people believe customer service is the customer right. True to an extent however he makes you feel comfortable because he is himself. He was very professional. Very knowledgeable and to be honest I could go anywhere to store my things however if public storage keeps hiring people like kenne I will keep storing!! Love is such a strong word yet I love this guy for making what is a stressful situation so enjoyable!

I love this location, Proffesional and clean! If I ever have to store my belongings again I will definitely use this location! Ms Dorothy is the best, friendly and professional!

The best way to describe Dorothy is her smile, thats what she always does when I come inside to pay my bill, and we have the best 5 minute conversations ...Go See Dorothy!

Horrible!! Every time I come here, either everyone is at lunch or the "manager" isn't there and won't return back to certain time, but every time they are on "lunch" or the manager isn't there, someone is behind the desk telling to look at the clock at the door. Their sign says they are closed for lunch from 1-2, but no one returns back until 2:30 or close to 3. Smh. And I only come here to make payments and that's it. But it is never just a walk-in, pay, and walk-out deal. Im always having to play the waiting game. Smh. Yeah the people there are nice and all but their timing on opening the store or multiple closing times throughout the day is just horrible. I hate having to come here, but its the only closest one to my house. Smh.

Andrea was awesome

Dorothy and Iesha was the best they both greeted me with a smile and helped me with my online payment thank you guys so much

Great customer service! It turned out that I didn't need their device for as long as anticipated but the employees are extremely sweet!! Ms. Dorothy is a sweetheart!!

The manager Andrea was so nice and helpful. The only slight problem was that their computer was having problems which made renting our unit a slow process. Once they get that computer fixed, I would give 5 stars.

Dorothy did a great job answering my questions, kudos Miss Dorothy

This young lady name Dorothy greeted me with a big smile and made me feel welcomed

This is my first time renting a storage space. The representative Andrea was extremely nice and helpful. Not only did she have a pleasant personality which made us very comfortable, she was extremely knowledgeable and patient. Please let her know that Lashauna thanks her for her outstanding service!! I will definitely be referring my friends and family to this location.

Thank you Andrea for the best customer service i have seen in a long time

Thanks Andrea, for helping me. You did a great job today

I had a very. pleasant experience with Dorothy . when I can in public storage . what a beautiful person.. .

My experience for receiving assistance was very good from Tanya and Eddie (Manager) at Public Storage.

Sheila is outstanding!!! She was so Knowledgeable!! Truely a helping hand!

Excellent Customer service. Miss Joyce made the whole experience a pleasant and professional Transition. She undoubtedly has what it takes to get the job done. If you are considering using Public storage. I highly recommend this location.

I have had a wonderful experience working with Joyce. the first two visits was to purchase boxes and she was most helpful and professional in recommending what I needed space-wise and what I needed to protect my property.

The convenience of this location is eclipsed only by the excellent customer service I received from Joyce the Manager. This was my first time using PS, having used other storage companies and this is undoubtedly the best service Iv'e received to date. The process was expertly explained and the choice of storage locations were great. The hours of operation and access to my storage unit is good and again the overall location of this facility is great. I will have great difficulty keeping this a secret among my friends and business associates.

Ms. Joyce possesses a deep knowledge base on how items should be stored and how to sell her product. She provided exceptional customer service and took the time to see to my personal needs. She was kind courteous and professional. She helped to make a difficult situation pleasant and cheerful. Ms Joyce is a jewel!

Joyce us great and very helpful

Ms. Joyce was awesome, explained everthing clearly, very pleasent person. Thanks for your help.

Joyce has great customer service and very friendly

The experience here was great. The manager Joyce was very knowledgeable and point me if the right direction for what I need. Thanks

Joyce is amazingly helpful and friendly. Very efficient. So refreshing in a world that lacks great customer service. Definitely an asset and a great convenient storage facility!

I had a very positive experience with this public storage location. The manager was very helpful and courteous. I will use them again in the future. Ms . Joyce was very nice to work with funny to.

Thank you Joyce for EXCELLENT customer service. You checked my account, you answered all of my questions and you confirmed that my itemes were secure. Thanks for helping me today as I entered and left the facility. Ms.Chase

My experience at this Stone Mountain location was awesome and quick. Tonya was the young lady that helped me and even though she was held over after closing time, she still took her time and was very courteous , pleasant, and thorough. The units are also clean as well as very secured with the btw lock system. I recommend this location to anybody.

I walked into the facility to inquire about future storage needs and I was warmly greeted by Mrs. Joyce. She was very professional and knowledgeable about the products and services that your company offers. She made me feel comfortable and I will definitely be storing here. I felt safe. Thank you Joyce!

Great experience. Joyce, the manager I interacted with, was great as well. I would definitely use them again!

Great service! Worked a good deal out for me to when I lost the key to my lock offering me a new room for a discounted price.

Jessica was a welcomed delight....warm and very polite..cheerful..and pleasant ..good closing experience...

Quanyse She was a sweet heart when helping me understand all the storage fees. Her personality is beyond great and I would definitely recommend my family do business with her.

Jessica always offers great service. I make my payments at this location. Her friendly and professional service great

Loved it! I had a last minute move in after calling several places for prices I got the best deal and great customer service!!!!!!

Joyce was extremely helpful and tend to all our needs. I highly recommend her to anyone who is looking for storage facility she handile her position in a very professional matter

Joyce was very professional & helpful. Thanks for such a kind spirit.

Joyce and Jessica made my first time renting a storage easy and pleasant.

Awesome customer service jessica!

I love this place!! Super clean and everyone is so friendly

Jessica at public storage gave me excellent service. All my questions were answered, my unit was ready and clean. I wish all services in stone mountain were this professional

Very nice people n very helpful

Great location

Great service Jessica!

I like this storage.jessica is nice service thanks guys

You will be told upon arrival that you must purchase a special lock and special insurance. There are also administration fees and other hidden charges. The property itself is entirely outdoors, and there has always been problems with rodents and bugs. There is only one security camera and it is at the gate. the property itself has no cameras whatsoever. Good luck.

I had very great customer service today at my visit at the public package in stone mountain from amber lee....keep up the great work

Jessica and Joyce always are professional and friendly. The property is well kept and I will recommend this place to my friends and family.

I walked into this public storage in stone mountain and had a really good encounter with a young lady by the name of Jessica. I wanted to find out about renting a unit in the future and the prices. After walking out I had a better understanding of how public storage works. Good customer service.

Dominique was very helpful

Thanks to the courteous and friendly service provided by Ms. Joyce at PS, I can honestly say that I had a very pleasant experience. Ms. Joyce was extremely professional, prompt and knowledgeable when it came to answering my questions, and addressing my concerns. I was not having the most pleasant of days when I arrived at PS, but my experience with Ms. Joyce helped me to realize that the concept of Customer Service is still relevant and does exist in today's society after all. Thank you very much Ms. Joyce for all of your assistance, and for you being You!