I used Public Stirage from January- October and I’ve had a great experience. The staff was always there when I needed them and very courteous! I would highly recommend them to anyone.
Delainey was exceptional at helping me out 👍
Came to public storage to get some quotes on prices for units had the biggest help from Debbie most helpful and informative will recommend her and her place of business to anyone I'm coming back to get multiple units
Hands down great customer service Mrs Debbie is so sweet and very helpful
had a great experience with this storage facility! The customer service was excellent, and the staff was friendly, helpful, and professional. They made the process easy and stress-free. I appreciate the great service and would definitely recommend this storage facility to oth
Customer service changed my move in date when I didn’t even asked her to do that. Now I’m on the phone and they’re saying they can’t do anything about it
Ps. Debbie was not responsible for this it was someone from customer service, the office here has actually been very helpful and she has done everything possible to fix my issue.
Ms.Debbie was a pleasure to work with!
She was sweet, professional, and very helpful with my account. Her pleasant attitude and willingness to assist made the experience a good one. Great customer service goes a long way, and Ms. Debbie delivered!
Thank yah, Sugah 💖
Debbie helped me get my spots that I park in fixed very grateful for her help
The service that Debbie and Dalainey had were unmatched. Highly recommend
Ms Debbie was awesome with helping us get checked in. She was knowledgeable and provided great customer service.
Debbie was the greatest and was super helpful with finding a unit at a decent price.
Deborah is property manager of this storage facility,she was very helpful ,respectful, facility looked taken care of.she had genuine knowledge of how the facility operated.
This is the worst storage I have ever used the customer service is poor nobody is never in the office they overcharge you and go up on your unit without any communication you just get a surprise bill you can’t even get assistance from corporate the carts the you use for moving your stuff they keep them locked up in the office somebody is always standing out waiting on them to show up it’s 1:00pm nobody is in the office I guess it’s no set business hours POOR CUSTOMER SERVICE
Love that place. Good prices and very helpful.
I just got my storage yesterday and so far so good and the manager was very friendly and took care of us
I really enjoy this property in this property is such a great location and also have the most well knowledge individuals working at the desk always willing to assist and also willing to go the extra mile to make sure that everything is done in excellence
Thank you for keeping my life safe.
This isn't the location but It really doesn't matter.
Hopefully no one sold video tapes of my struggle. 2015. Hope they were sued.
Excellent customer service. Debbie and Kim were amazing and assisting me in getting an itemized billing receipt. They even took the extra time and effort in going through it line by line with me and helping me understand it entirely. And amazing team here and Public Storage
Customer service was great 😁
Was very nice and professional
Office staff is great. Easy access to unit.
Excellent customer service! Fast, efficient, friendly, and knowledgeable.
Kim and Rebecca are amazing!
Ms. Kim and her trainee were very helpful and efficient during the process of obtaining a storage unit. All of my questions were answered and I was done within 30 minutes or less. Thanks for the help, Sandra T.
Tasha Scott was very helpful polite an respectful to me I'll will be giving my service every time..
I just rent this unit and just want to tell that is amazing the costumer service I receive on the phone and off the phone. Andrea was really help full and I am pretty sure I did a good decision renting here
I had a terrible experience with public storage and would strongly recommend not using it.
We had issues with theft and with rat infestation. I rented a unit over the summer while I was out of state, and a few months in I received a call that my lock was loose. I called them back and was told that they had replaced my lock with one of theirs and that when I got to the unit I should ask for the padlock combination to open it. When I got back a few weeks later, I went to pick my things up and received a padlock code at the front desk, but then when I went to my unit there was no lock on it at all, and over 2,000 dollars of items had been stolen.
I filed a claim with the orange door insurance company that they recommend you get (definitely do not use them) and they denied my claim, because in their contract they specifically say that they don’t cover a claim if your lock wasn’t on the door when items were stolen.
Since then I’ve been going back and forth with insurance without any luck so far.
Unfortunately, that’s not all. Along with things being stolen, around 1,000 dollars of items were ruined with rat droppings. This location was infested with rats (we saw items from other units left on the side of the road, also covered in rat droppings, so it wasn’t just my unit). This was also filed in the insurance claim and has also so far been ignored.
So definitely, definitely do not use public storage.
If I could rate this 0 stars I would. My friends and I rented this place over the summer last year to store all of are stuff but late on the summer the staff took our lock off saying it was not locked. Then they emailed us saying they had put a new lock on it. But once we got there there was no lock on are unit and a ton of are stuff was stolen. Bc the place took off our lock we now can’t file for insurance. So PLEASE NEVER USE THIS PLACE. Also all the stuff that was left that hadn’t been stolen was ruined by rat pee it was literally everywhere!!!
Just moved to Savannah and needed to store some items that I had no room for and came to the Chatham public storage facility.
What an easy and pleasurable experience.
The young lady Andrea that helped with all my questions and concerns was so sweet. She really looked like she loves helping people and that was reassuring, especially because I’m leaving my loved items tucked away in a unit. Thank you for your kindness.
Dalainey was an absolute joy to work with! She went above and beyond to help me with my storage needs, ensuring I got the best unit for my budget. She is kind, patient, and very professional. If you are looking for a place that cares about its customers, definitely go here and ask for her!!!!
Kimberly is great! Nice place to rent from.
Andrea was great, her bubbly personally via the call and when she saw me moving in, she made sure to speak as she was headed to another task. Thank for making what can be very stressful, an easy part of my day.
I had a wonderful experience moving in. The phone app was easy to use to get through the gate. I checked in with staff and they were super friendly and helpful. They took the time to walk me to my unit. The unit was spotless and the facility is clean. It is climate controlled, great hours, and great location from downtown Savannah.
KIM WAS VERY HELPFUL AND MADE THE WHOLE EXPERIENCE STRESS FREE. I'D GIVE HER AND THE FACILITY 100 STARS IF I COULD.
Nice storage and Kim was very professional and kind ,
Kim was great and made getting into a space quick and easy
Where to start… DO NOT rent here!!!
We arrive from out of state after business hours. We went to the elevator closest to where my unit was supposed to be located and it was out of order. We went to the other end of the building and thankfully, but not for long, that elevator was working. After spending about a half an hour walking through the whole building trying to find a cart. We finally found one. Our second load in the door on the elevator, jammed more than halfway shut with my guy, a cart of stuff, and another load upstairs in the vestibule all stuck. I contacted the management number got no answer, talk to Customer service customer service and they have no help. After 20 minutes still no response from management. All stairwell door doors were locked with no access. We were finally able to pry the door open and after that it was nonworking and we had to use the stairs. All in total we were at the unit five times that first time was the only time we were able to find a cart. Four of the times were during business hours, but the front door to the office was locked. I was unable to hand my lock in that I didn’t even need to get my $20 discount. I will never use this storage company ever again. It’s the worst experience I’ve ever had with one. To top it off the girl at the front desk wanted to argue with me when I told her we’ve been there for five times and that there was never management there.
Kim and Delainey were awesome
This property has only one working elevator, the stairwells are locked, and the smell is absolutely horrible. Each and every time we've come, there aren't any carts available, so it ends up being multiple trips from the elevator at the end and walking all the way to our storage unit.
This place has only three flatbed to serve what looks like well over 100 units if not more. The lady at the front desk was definitely not helpful n gave an attitude instead of giving a solution when I inquired about the flatbed. The unit was nice n clean, but I can't seem to understand why charge so much yet still people are being inconvenienced because there is nothing (flatbed) to put their luggage on. Careless I believe.
Elevator has been down for multiple months now. This place should be avoided like the plague.
Expect to add hours to your move if you're not near the only working elevator.
Getting a cart from the front desk when i have a unit on the opposite side is wildly annoying. Can we have some on the other side of the facility? Or even near any of the entrances. When i have to get one from the front, it's usually locked up.
And poles guarding the entrances that aren't wide enough to fit furniture through. Come on. Do better.
Dalainey and Ms. Kim where a great help in getting me a storage unit
Great service! Ms. Kim was very helpful and very nice. Love this location and will continue to use and recommend to colleagues.
Great place Dalainey was a great help with a great attitude
Michel gracias por tu agradable atención
Building is clean and secure. Mrs Kim was excellent and made us feel welcomed
Great people, good space, but elevators are always an issue. Twice out of service, causing long walk to unit. Great price, knowledgeable people on phone, billing is clear.
Unit was clean and ready for use. Spoke to Ms. Kim and she explained the property procedures. Had to upgrade to a bigger unit 10x10 from the 5x10. Just love the property and location.
Excellent service still on going. Kim is always helpful when questions arise.
Thanks Brittany
Still a great place excellent customer service from Kim
Awesome storage facility.affordable and friendly staff!
Kim is a great asset to Public Storage
As I sit at the airport in Savannah, Georgia, reflecting on my time here and the challenges I’ve faced, I feel compelled to share my deep appreciation for someone who truly made a difference during a difficult period.
I would ike to take a moment to express my deepest gratitude for Kim, the manager at the Public Storage facility on 1669 Chatham Parkway in Savannah, Georgia. Since first connecting with her in October of last year, I have been consistently impressed by her exceptional professionalism, clarity, and unwavering support. My situation was uniquely complicated, and at times, quite overwhelming. Yet Kim handled every interaction with remarkable precision, kindness, and efficiency. She consistently answered all of my questions and concerns without delay, offering solutions that were both thoughtful and to the point.
It is rare to encounter someone who is not only thoroughly competent but also deeply compassionate—and Kim is exactly that. She has truly been a steady and reliable partner on the other side of a difficult journey, and I consider myself incredibly fortunate to have had her guidance throughout.
Employees like Kim are the reason companies build strong reputations and lasting customer relationships. She embodies leadership, accountability, and service excellence. It is my sincere hope that she is recognized for her outstanding contributions and considered for promotion to a higher leadership role—regional manager or beyond. She has more than earned it.
Public Storage is lucky to have her. And I am beyond grateful for all she has done.
Thank you so much Kim.
It was great the young lady that helped me was very kind and patient and got everything right as it need to be she needs a raise
I am overwhelmed with the service I received from Ms. Da Lainey, Property Manager at 1669 Chatham Parkway in Savannah, GA. She is very knowledgeable of her job and company procedures.
Thank you Ms. Da Lainey, I a very pleased customer.
Gloria helped me make the new changes to my contract. She also answered questions regarding my new space. Thanks
Definitely recommend this location. Property was nice and clean. Property manager Kim was very knowledgeable and made the rental/move in process quick and easy. Top notch customer service. Thank you Ms Kim!!
Kim was absolutely amazing answered all my questions, and really helped all the way through! Definitely recommend
Kim was wonderful really helped me figure out what I needed, definitely recommend to make moving a little bit easier
The people that manage this facility steal my money out of my bank account after they sold my things. The lady in the office lied about holding the auction after the first payment. My account don’t reflect the payments I’ve made. See you all in court for stealing my out of my account. They kept charging me big fees of $225, 189.20. Plus $89. An all my things was sold. And there is still a balance of $289 that they say I owed. Crooked people: don’t go here. This place the property manager and the district manager steals your money
Climate control units hot and broke down elevator
Dai was such a great help! Very friendly, informative, and sweet. Definitely recommend!!
My experience at Public Storage is ALWAYS pleasant, Ms. Kim is the absolute best! There has never been a time I've walked the office and she didn't smile. The building is always clean and the only thing I would like to see change is later gate hours.
Chelsea and kim is the best at chatham parkway public storage 10/10 would recommend. Best customer service and have friendly connections.
Kim and Chelsea have good social skills and good customer services I love their hard work . I would come back❤️
I highly recommend using this facility. The customer service is awesome.I want to thank Kim and Chelsea for being patient with me as we figured out which unit would be best for me. Such a great team!
I love this location because it is convenient to my home and the ladies here are extremely nice and very helpful. Always greeting you with a smile and willing to help in any way possible. I highly recommend this location to anyone
Kim and Chelsea made my parents moving transition smooth. I appreciate it again you guys
Needed an unit asap ran into public storage on Chatham parkway the young ladies in the front office was a great help and the price was right
If you ever need an storage go visit Chelsea and Kim Chatham parkway location great job ladies
Chatham parkway the ladies in office are very wonderful and helpful
They keep raising the monthly fees . However the office did contact me regarding this and at times can do a fee adjustment check to help if you need
I must say my experience with them was A+. I had a short amount of time I needed to store my belongings and this was the only company that was willing to work with me on the price for the few days I needed it. Everybody else wanted a month worth but not them. I wish I could remember the rep name who set my account up but once I explained what I needed she offered me a promotion of my 1st month being only a $1 and I had to pay admin fee which was $35 and a $20 lock fee which you got back if you had your own. Who’s turning down that offer. Also the local rep who name I also can’t remember but I must say she was the icing on the cake well her and the manager. They allowed me to return my lock that I didn’t need because I had my own. It just so happen to be a few days after them not being able to take it back because I just never had time to get back on that side of town but she actually remembered me telling her I was bringing the key back. Let’s just say she blessed me with my $20 lock fee back without any hassle and that experience alone will bring me back and tell others to store there as well.
It was a great experience for me. They were very professional and willing to help in all aspects of the storage procedures.
This was my first time renting a storage unit. I had the lovely pleasure of dealing with Kim. She was very knowledgeable, very kind, helpful, easy to speak to and approachable. She made my experience go as smoothly as possible. I’m strictly only leaving a review because of her exceedingly expertise. Extremely satisfied with the services provided.
Kims customer service was exceptional!! Thank you for all your help love! Property was nice and clean, 5 stars all around!!
Kim is so amazing thanks for your help dear
derek was very helpful , explained everything, and was a vibe… 10/10 worker!!
such an easy and fast transaction!! derek was very helpful!!!!
The rep that helped me was Derek, professional and made the process easy
Thank you for all your help.. its nice to have great customer service.
Dana was Awesome she has a magic wand to fix my app. Thanks Dana 😊
Clean and caring people working here
Over the weekend i had a bad experience with the elevators not being able to take my iteams to the third floor were my storage was. I called first thing Monday morning and Derrick was really helpful on checking on the elevator and he had the issue resolved with an apology.
Thank you Sir
Thanks Brittany great service
Morgan gave me great service got me in a good unit that was very accessible
The most helpful staff! This has been a very stressful transition for me, but all of the ladies in the office are happy to help me. I am bad with names. I hope I’m able to add the names in later. Kendra(?) helped me find a unit in the perfect location for me, walked me through the process, happily reissued my access code multiple times because I kept losing it, and someone called me and reminded me to make my payment the day before late fees were added. I love bragging about good customer service because we all know, unfortunately, it is a rarity. Shout out and Thank You to all of the team at Public Storage on Chatham Parkway!
The stress of moving anything into this place is NOT WORTH IT! I regret getting a space here. Almost every time I bring anything here, a cart to assist bringing items to my unit is unavailable. Now they are locked up in the office because there are only 3 or 4 for the entire building. They have posted hours, however I've shown up in those posted hours on 4 or 5 recent occasions and no one is in the office. The effort of getting my items to my 3rd floor unit is not worth it. I hate storing my stuff here and will probably look elsewhere soon.....if i can get a cart to move anything out 🤣🤣🤬🤬
Dana was awesome. She got me all set up with my unit & the app. Very helpful! Thanks Dana
Great experience with Morgue J. I was looking for another space big enough and easy to park into. He quickly confirmed that he had the perfect spot that he think would be great for me. We checked the spot out. And just like he insisted, it was perfect. Mr. Morgue was very professional and knowledgeable of the property policy’s. The process was easy and smooth.
My experience was great at Chatham Parkway, Dana was very pleasant and helpful. Her attitude is great and warming. Will recommend to others.
Dannna was awesome, great customer service.
Dana…. Great service and spirit! Thanks Dana! 🤓
Great Service and facilities. Great customer service from Dana at front desk!
Would definitely recommend.
Dana is a very good person and i love her personality and her feedback with everything a very nice. Employee your have Mmmmr.
Dana helped me with my unit. Very nice and friendly service. And very cheap. I will definitely be referring some friends.
Dana helped me with getting a storage on time and was very nice.
I had to wait over an hour due to someone got sick but Dana saved the day so cheerful great customer services all smiles she rocks.. thank you Dana Dane
Mrs.Dana was so helpful in my purchase and had answers to all my questions
Dana was extremely helpful and provided excellent customer service for multiple unit rentals. I would highly recommend Dana and Public Storage!
-Servpro of Savannah
Dana was very helpful, polite, and happy. She did not hesitate to help me find the right storage to meet my needs. She really gave good service and made my day 😊
Absolutely fine moving in. However, do NOT expect your items to be climate controlled!
The thermostat is in the 80’s range today! I moved a baby grand piano 🎹 in this facility. Time to move again! DON’T waste your time or money!!!
The staff is friendly and very helpful and it's clean.
Travis was very helpful with me making my decision on a storage unit,he was my blessing for today..Thank You again Travis
Dana was a great service representative, she was very knowledgeable and was able to give great service
Travis and Monica were great they help me so much.
Travis was a great help. Got me what I needed and help make sure it was safe.
Travis was super helpful and kind!
Great place and Travis was great
Dana was a very good help this was my first storage rental and she made the process much easier.
This was my first time renting a storage space and it was a great and fast process thanks to Dana definitely recommend renting with public storage
Staff is great and always nice. Would highly public storage.
Travis Long was extremely helpful and kind. He was clearly very knowledgeable about his job and made a point to make sure I received the assistance I needed. I had a lot of questions and he was very patient and thorough with me which I greatly appreciated! Great experience with Travis!
Travis is always helpful, friendly and very professional. The facility is safe and well-kept. I would highly recommend Public Storage to anyone.
Nice and professional person "Dana"
Clean and well-maintained.
Very good service and good customer service
The storage I have is in Waldorf, MD and it used to be own by EZ Storage but now is Public Storage, I move to Savannah Ga and I was paying alot of money the size unit I have, and Mr. Travis in Savannah not only helped me with my paperwork for the the storage but also helped me save money. THANK YOU sooooo much Travis and team for your services it was a great help
The access time isn't convenient. Other than that, the service is good but the rate is outrageous!
I use the storage unit for 7 months. Office staff was helpful. My stuff was well preserve and I did not get bugs.
I am happy I choose this facility.
Rented online and before facility opened and unit was ready toovr into 20 minutes later so far so good and has the best prices around after looking at multi facilities
Wish the units were marked on the outside if the building si you knew what doors to use, but ither then that it was super easy to rent and get in.
Friendly staff and nice facilities.