Public Storage is a huge scam, in my opinion, especially with their bait and switch with their pricing scheme. My rent has gone up to close to $500 a month for a 10x25, and it is close to 200% of what they start out as. I'm actively setting up for a complaint to the Public Service Commission. Also, it seems like they got rid of their best asset, a human, at the desk. Now you have a kiosk. Also, every time I go there, the groundskeepers have blown about a shopping bag's worth of leaves, litter, pine needles and other assorted garbage into my unit, from the corners and underneath the door. This is not only annoying, it attracts spiders and mold. Not a good value or experience, and generally a contemptible company running what will hopefully be found to be an ongoing bait and switch scam.
Not sure how this Public Storage Storage Facility has a 4.9 Review Rating. It has got to be fake reviews.
My initial experience was good. Initial set up and rental went smoothly. The on site manger was friendly and for the first few months I didn't have an issue. My first gripe was when not being properly notified of my rent being raised. I was told that I had been sent a letter or an email of which I received neither. I understand rents are raised at times and its in the contract but I was not given proper notice. The single biggest issue I had was the claim that the unit I rented is climate controlled. There is I learned a difference between temperature controlled and climate controlled and public storage needs to be more upfront about that. Georgia is a very humid climate and the unit was regularly over 80 and humid during the summer. I don't know how there isn't mold in every unit. I was not the only tenate with this issue. Other than this, communicating with the company was basically impossible. The only representative I could ever speak with was the property manager who had no real authority or even seemed care to do anything for me. The manager wasn't understanding of my issue and offered no solutions or consessions other than a form to email someone. Not having someone to actually speak with on the phone is the single most important thing to me as far as customer service is concerned. Public storage needs more than an email feedback form. Companies that do this garbage are lazy, greedy and don't really care about their customers. Due to this experience I will not be using your service in the future and I will specifically recommend to others to avoid public storage if at all possible.
Very clean and great customer service from Ebony.
Great help answer all my questions. Thank you for everything.
Thanks so much ebony Very polite and helpful
I was so excited to meet Kay S. at your Roswell location. My keys were stolen and she was so helpful and instrumental in assisting me with getting my situation resolved. What a great employee who has lots of enthusiasm and caring “desk-side”manner!
This is the third storage unit I've rented at this location and could not be happier with the experience. I want to add a shout out to Ebony! Best customer service ever.
Ebony helped me out, got the unit fast and with relative ease. Price ain’t to shabby either. Would come back.
Ebony made this process easy and enjoyable!
Property manager Ebony is super helpful!
Great experience. Thanks Ebony!
Highly recommend! This process could not have been easier or more simple. The customer service is top notch. From start to finish. Thank you for everything!!
Great service from Ebony, and very convenient, next to the Hwy 92
Excellent experience at this location. Ebony was very helpful with making this process simple.
Ebony did a great job signing me up for storage. The process was straight forward yet thorough. The facility needs a facelift and some TLC, especially the landscape that is blocking the marquee out front.
Had a few different storage units over the past 4 years and Ebony has always been amazing and helpful. I will continue to come back as needed.
Ebony is very knowledgeable and was very helpful.
Update to previous rating: The property manager called me promptly upon opening and assured me they would exterminate the troubling bees nests outside of the doors by our unit and the rest of the facility. I also put a can of bee spray to use and it worked. RE: The past 2 visits there have been yellow jackets swarming all around the doors outside. I can't get stuff in or out without being attacked by bees
Manager here is friendly & helpful. Price goes up every year & seems excessive. I suspect they know most people won't take the time & $ to move. Plan to shop around.
Ebony was so so helpful and considerate of her time to walk me through all my options. I would highly recommend her and this branch.
Ebony was very professional , explained everything well and made sure I understood the ins and outs of what it means to have a storage. Highly recommended .
Great and attentive service today. I have been renting a unit here for over 2 years. The facility is always clean and secure. The staff has been helpful if I needed anything. I use a climate controlled unit and when I would move stuff in or out there has been a flat cart always available to use if needed The entrance is a bit tricky when trying to turn in, I have missed it more than once, so I have to go to the traffic signal in front of Publix, make u-turn and get back. Even with that said, they are so convenient for me
Very clean.. Ebony always called me right back, and she was very friendly and helpful. I would definitely use this Public storage again!
Great job Ebony. Great service
The facility was clean and I got quick efficient service. Ebony was great to work with, very professional! Ask for her if you go there.
Was looking for a new storage unit & Ebony was so friendly and informative, Great customer service! She’s the one to go to for anything you need.
Ebony is amazing! She was extremely helpful and answered all of my questions. She definitely made this experience painless and easy.
Great customer service is hard to come across these days...but Ebony definitely represents this and more. She didn't make me feel as if I was bothering her with all of my questions. Make sure to ask for her when renting here.
The manager is great here ! She is working out a special deal with me considering everything going on in the world! I really appreciate everything they have done for me ! I would recommend you rent space from this place bc they understand you and how you just need help sometimes!!! GREAT SERVICE !!! GO RENT HERE!!!!
Ebony made it very easy to complete my rental very clean facility
I received the best customer service from Ebony. I totally recommend this storage unit.
Ebony was helpful she is a nice person
Ebony is great and very helpful
Ebony was great! Easy to work with, very efficient and very pleasant. Everything she told me was exactly correct. I would rent here again!
This storage is very clean & Ebony is super nice
They did a great job! Very nice and professional.
Fast friendly service. Contactless.
Great experience - Ebony took great care of us as she helped us process our rental agreement. Would highly recommend!
Phenomenal service and Ebony went above and beyond! This location is hidden which I love and great security.
Moved to another unit. Easy process. Ebony was very helpful.
Had a great experience, Donna went over and about to make sure I was taken care of. Thank you Donna!
Ebony was a great help and provided great service.
SUPER CLOSE!!! Ebony ROCKS!!!
The front office is very helpful..
Ebony Is Excellent she always goes above and beyond her sevices loving coming in and seeing her she friendly, always smiling & very professional
I was extremely pleased with the manager Ebony. She was friendly and explained everything completely. I felt comfortable renting a unit at this location. I like that the manager resides on the property.
Awesome experience! Ebony is great! Very helpful and very convenient to rent the storage space!
LaToya was awesome and helpful! Highly recommend!
Lashonda was amazing so very helpful and really,really nice. The office also was very clean and clearly she is a Profesional and walked me through the process
how much is smallest storage
Quick and easy Ebony was great to work with
Fantastic location, great prices and helpful staff.
Ebony was super professional and very helpful! Looks like a well run location!
My first time renting a storage unit. Ebony was fantastic and very helpful. I was a little surprised by the added fees, ie purchasing a lock, insurance which were not explain on the orginal call. Other than that it was very easy!
Love this location!! Staff is very helpful and nice. I just got a second unit For a very reasonable price. This is your location if you need a unit. Ask for Ebony!!
Fast, great service provided by Ebony. Highly recommend.
Easy transaction, efficient people
Very Happy with the facility and the staff! Thanks Ebony!
Bernadette was extremely helpful and knowledgeable guiding me through the process was easy it felt simple and I enjoy the smooth process
Ebony gave us the best service and really took the time to show us storage space that was just right for us. Thanks for your time and helping us save money the right storage space!
Ebony was super helpful and explained everything in detail! Would definitely recommend her and this location!
Ebony is most helpful and this location is in a great location.
Ebony was great and nice property
Ebony was super accommodating. She made registration easy.
All good! No problems checking in etc. but bring your own lock!!
Highly recommended. Ebony was very efficient and helpful.
Ebony was wonderful, very helpful and friendly and got me set up quickly!
Ebony was very helpful and polite. A+
Ebony was very helpful with the walk through and explaining the lease terms
Location is pretty nice feels nice and secure in the back. Do wish the gate closed faster but the staff are friendly and quick to respond
The property is clean, well managed and secure. It has open parking, climate controlled and non-climate controlled options which servers all possible scenarios. The staff (Ebony) was very professional and friendly.
Ebony was a huge help during a stressful and rushed move. They are a pleasure to work with.
Great customer service ebony was fantastic
Ebony is always professional and helpful.
Ebony was very professional and helpful when opening a storage unit and closing the account when not in use any longer. She was an absolute delight to work with. Thank you so much for helping me in my storage needs.
Ebony was amazing! Helped me get my unit in less than 10 minutes! So great! Would reccomend this place to anyone!
Doing good job....latoya...ebony!!!
Ebony was fantastic and extremely helpful. She should get a raise.
Ebony did a great job getting me a unit Very pleasant to work with
Very nice staff. We’ve had this storage unit for 5 1/2 years and it has served its purpose. No worries about security or anything. Thank you!
Extremely friendly service. Clean facility. Easily accessible. Ebony is a great manager.
Ebony provided great customer service & facilities are clean and spacious
Wow! This storage place is tucked away in a very convenient location. Ebony was an outstanding manager who always answered the phone and had answers for any and all questions. The process to rent, and leave when done with storage, was smooth and flawless. She and this location is a gem!
We have been looking for a place to store our stuff and we received the best prices here. Ebony at the front desk was so helpful, informative, and nice. It was great working with her. Thank you
Wonderful people! Ebony was amazing!
Ebony is extermely professional and warm personable
Ebony help me with a great experience! Thank you!
This location is great! Ebony (in the office) is very friendly and helpful. Very secure units.
Awesome .... ebony awesome ask for her she’s awesome
Great experience. Got exactly what I needed. Ebony was very kind and helpful. Thank you!
Ebony was extremely polite and friendly. She went over every detail. Wonderful customer service.
Super friendly and easy. Ebony is great!
Ebony was very helpful. When booking make sure you note the door sizes as they vary by unit.
Ebony is absolutely amazing! I just got a unit set up, paid for and checked in in less than 20 minutes!! Affordable, provided with a lock and de humidifying for my outdoor space. Thanks Ebony!!!
Thank you, Ebony for your courteous and professional service.
Amazing service very kind manager named ebony there. Very happy with my storage unit!
Ebony is so easy to work with. Always polite and responsive to my needs. Five stars.
Very pleasant experience. Ebony was very friendly.
2 MAJOR ISSUES I checked out on the 2nd of the Month and EBONY charged me for the full month! Despite the fact that I was in the weekend before and was told that rent would be prorated upon check out. Secondly, my unit was roach infested within 3 months of moving in. (Not only roaches, but roach eggs on everything.) The items I had in my units was simply boxes of seasonal clothes, furniture, holiday decorations, and a bunch of pictures. When I went to retrieve some Christmas items, the boxes had eggs and roaches so abundant that I had to trash them. While using the onsite dumpster, Public Storage charges me an extra $100 fee for using their bin.
Going through some big issues right now concerning the new home we have to move into and "Ebony" was extremely helpful resolving my needs.. She worked with me and got me the exact storage unit that I needed at a very competitive price.. I look forward to further business with Public Storage simply because of "Ebony.
Ebony was very thorough and helpful
Ebony was very helpful and professional
Ebony was super helpful. The entire process was super simple. We are seasoned storage renters. If you need a place in this area this is a great one!
Ebony was great! Nice customer service.
Very convenient, clean, and nice folks working here. Ebony is all over it.
Ebony gave us all we needed to know as we drove our moving truck into town, and got us through the rental process with speed and accuracy. A great experience for two tired people who still had to unload! Great job!
Ebony & Justin. You did a great job serving my temporary storage needs. Regards. Esteban
Friendly staff and place is clean and secure.
Great overall experience, clean facilities, friendly staff. Justin was extremely attentive and helpful. Would recommend
Ebony was very helpful very nice and efficient
Ebony was very helpful & very knowledgeable about her job. Thanks for everything.
Very efficient customer service with Ebony!!
Management was very professional, Ebony the agent that took care of me , from the walk around , to going over the rental agreement, and answering my questions. All and all a good experience.
Ebony was very helpful and easy to work with. Definitely recommend public storage
Proficient. Excellent service. Nice property. It was so easy getting set up!
Ebony was great. She has wonderful costumer service she is very pacient and fun to talk to.... Loved the way we were treated.. absolutly recommended 100%..
Justin was so much help during a very stressful day. Would definitely recommend.
This location was very clean and inviting. Ebony was amazing, great personality and very helpful. She made something as mundane as renting a storage unit fun and enjoyable. I'm very happy with my decision to rent here.
Great place! Ebany did a great job !!
Ebony is top notch. Signing up was easy and they have the best gate.
Ebony was great! New gate awesome.
Helpful and friendly staff. Great location, easy to access. Perfect for our needs!
Ebony provided excellent customer service.
Super friendly, super convenient. Ask for Ebony she's the best!
Ebony was more than accommodating answered all my questions very professionally and I got exactly what I was looking for she's a keeper
Excellent customer service. Ebony was very helpful and knowledgeable. The storage units and property very clean. Feels safe. Highly recommend this PS location.
Ebony was amazing ! Thank you
Ebony was amazing! Very knowledgeable and excellent customer service. I only give 4 stars because I didn't rent due to the broken gate.
Excellent location and awesome customer service!
Ebony is awesome! And the property is clean and will be open to go if I ever need storage again.
Alesha and ebony were really helpful! The property was very clean! Will do business again in the near future.
Ebony did a great job getting me signed up for my space. Professional and friendly. Nice clean facility and a good location.
It's a clean property and everything looks to be in working order. Justin was very helpful with all of my questions and concerns and was very friendly.
Tstoragehis is probably my favorite public storage. The place was very friendly and clean. I did have a lot of questions and concerns about certain units and Justin was awesome. He helped with all my concerns and made the things pretty simple. He made my day at public .
Ebony was very helpful and we're very happy with our storage unit!
Simple fast and easy to get set up and moved in!!
My family has been using Public Storage for years. They provide great storage units in whatever size you need and excellent, friendly service from the staff (Ebony help me and she was wonderful!). I highly recommend this place for your storage needs!
Wonderful Customer service, timely service, and excellent product knowledge . I would recommend Ebony for sure!
Had a great experience while trying to find the best price for a storage. Ebony was very knowledgeable and helpful with questions when I came into the office earlier this week. I'll definitely consider the facility when my movers give me a definite date.
Ebony provided excellent professional service. I have used this facility for 16 years, and I have always been pleased with the service they provide.
Ebony is very good and amazing.
Excellent Customer service!!!!!! Girls in the office are very nice, advised about different products to buy in order to keep our belongings clean. thanks!!!!!!!!
Very nice and helpful staff lady Ebony
Ebony made the entire process so easy, enjoyable and stress-free. I moved from out-of-state so I greatly appreciated the help. She also helped us get a great deal on a storage unit! Very kind staff and the location feels secure and safe.
Manager stayed after to help me get unit in an emergency. Her name was Ebony and she was amazing!
Amazing services really great facilities:D. Ebony did amazing and answered all or questions and showed us around. :D
Entire process of reserving unit on-line to completing paperwork at the office went very smoothly. Ebony, the manager, was very professional and well organized. She called me right after I submitted the request through the website to set up an appointment. The day before the appointment I got a call from her to confirm the time and location. Picking out a unit and completing the transaction took less than 30 minutes. Good experience overall.
Remarkably clean place with conditioned and exterior units with stellar customer service and really good prices. I would highly recommend this Public Storage to anyone with storage needs.
Great facility! Ebony (in the office) was very helpful and timely. Will use again when we need storage!
Everything good except pro rate policy and
Rosanna was absolutely outstanding in co-ordinating my new units! I am so happy - it was easy-breezy! I love Oublic Sorage, it is clean, nice, safe - and most of all, kind, lovely representatives like Ms. ROSANNA!
Ebony was great and the facility just as wonderful.
Ebony was great! She was very helpful! I recommend this location!
Nice clean property. Great customer service. Will recommend!
Sadia and Nora helped my husband today. Very nice. Very clean store.
Yvonne was very sweet and helpful! The site was very clean :)
I came by the other day to buy some merchandise, and Yvonne was very helpful. Great customer service!!! Thanks again!!!
I came by to check out prices. Yvonne was very helpful and knowledgeable. Very clean property. When I am ready to rent, I will definitely be renting here!! Thanks for all your help, Yvonne!
I came into the store to inquire on the prices for storage. Monica was very helpful as well as knowledgable about the units. This was my first time going into a Public Storage. The customer service was excellent!
Monica did a wonderful job assisting me. What a great experience for a simple service. Keep up the fabulous work!!
I cannot say enough GREAT things about this location. Yvonne and the rest of the staff are terrific. The units are well maintained, and when I was moving out, they even helped me by finding someone to haul off a fridge. Now that's what I call service. If you need storage, even if you have to go an extra mile or two, I HIGHLY recommend this location.
Thank you Yvonne for the amazing service!! Immaculate property!!
Monica was very friendly and helpful getting the contract signed and showing me my unit.
Yvonne was thorough, efficient and friendly. I was setup and ready to start storing my stuff in record time.
Yvonne was so awesome and helpful she made my storage experience be like a breeze I strongly recommend you to use public storage at 92 Highway
Yvonne was great with explaining everything and the location was so clean I will be getting friends to come here..
Yvonne was very helpful and polite. Perfect customer service. Would recommend to anyone.
Great first time experience with public storage. The customer service was superb. Yvonne explained my choices for storage sizes and showed me several different units to select from. She was very patient with my many thousand questions and answer them with confidence. My biggest concern was that my property would be safe from weather damage and vandalism she assured me that all of the units were not only climate controlled but were monitored as well. I will definitely be coming back here when I move in a few weeks!!!
Thanks for Yvonne she was very helpful
Great service. Clean property. Will recommend.
Convenient location and the staff is awesome! I would definitely recommend it to friends.
Clean, friendly and organized. Highly recommend!
Yvonne is awesome! She always has a smile on her face!
Yvonne & Joanne are the best customer service reps I have ever felt with! They are always cheerful and extremely helpful. Don't let these two get away!!
Great and very clean property! Yvonne has excellent customer service. Would recommend to anyone!
The property was clean and neat!! Overall the staff is friendly, and they know their stuff!!
I have been a customer here for 7 years, and to tell the truth I was concerned when the original Stor All was purchased by Public Storage because I was not familiar with them. The staff made the transition very easy, and have been very helpful. The property is always clean, and well lit. Two Thumbs Up!
Friendly and helpful. Nice clean safe-looking units.
Yvonne was just what I needed. After a long week of making moving decisions it was a relief to meet someone competent, professional and willing to take ownership for the details of my storage needs. This is the 3rd PS unit in Atlanta and far exceeds the other experiences. Yvonne was knowledgeable and resourceful in helping me decide on what was best for my situation. The facility was clean and she had me in/out in no time. Excellent customer experience. Although this is a short-term need, I will definitely return to this location next time!
Yvonne was great. Very nice and helpful with our needs.
The staff at this location is wonderful. If it is possible they can make it happen. I was impressed from the moment I started renting a storage unit from Public Storage. The staff was very patient helping me pick the unit that would fit my needs at an very affordable rate. They asked the right questions to know that my belongings were special to me and helped me to best take care of them. The entrance is a bit tricky to see, but once I found it I had no further problems. The staff is great. The units were clean and well-maintained. I would highly recommend this location to anyone.
Friendly representative. Clean, efficient facility.
Great facility with friendly staff! Very small business friendly.
This is the 3rd time I have rented a storage unit from this location. They are always friendly and truly care about their business. The facility is well maintained and clean. I always felt safe entering the exiting the property. When I need another storage unit, I will definitely return to this location!
JoAnne & Yvonne Are Fantastic: When I Heard Stor-All Sold To Public Storage; I Thought, There’s Going To Be Some Undesired Transfer Of OwnerShip Issues, But, Upon Meeting JoAnne & Yvonne, I Couldn’t Help But To Notice Their Professionalism And Their Proficient Determination To Have A Non-Problematic Transfer Of OwnerShip For Their Customers, I Quickly Realized My Concerns Were Unfounded
service was the best, joanne could not be any better
Very nice storage site. Clean and well kept. Joanne was very helpful.
Yvonne and Joanne do a wonderful job managing this location. They r always willing to help any way they can. It is kept clean all the time!
Great helpful staff with more patience than I deserved. Was expecting a storage facility to be kind of yucky but thank goodness it's pretty nice. It was much better than I could have hoped for.
My mother has a unit at this property and she loves it. I feel good about her going to this property because I know Joanne and Yvonne will take good care of her. Very clean and safe
JoAnne and Yvonne are so helpful!! Great Place to store your stuff!!
Yvonne and Joanne are very helpful. Very clean property.
I went to the facility and met Joanne and Yvonne whom I had first spoken with on the phone. I was looking at several different locations, but this pair was so helpful and personable I decided to rent from them rather than look anywhere else. They showed me a great indoor space and were helpful suggesting supplies I might need which I had not considered; like a special pak to protect my 55" flat screen TV. They helped me load the supplies into my car and in general made this rental painless. I highly recommend this facility and these two ladies to anyone looking for storage from people who genuinely care about their customers.
Yvonne was very helpful. The facility is clean and well kept
I've rented many storage units around the country and the Roswell Stor-All is by far the cleanest, best maintained, and most secure. The staff is very professional and efficient. Michelle has been a great help whenever I've needed her.