Clean facility and polite service. Thanks!
I rented a storage that was too small for me. when I got there to receive it I asked if I can get an upgrade to a bigger size, they accommodated me with no problems. I will continue to use Public storage whenever I’m in need.
Brittany was awesome she answered all my questions! Great personality
When looking for a perfect unit go see Brittany Ford over at Public storage. She is very helpful and goes above and beyond to assist u with the unit you need. She didn’t try to upscale me on anything , straight to the point. Brittany is very friendly and charismatic and knowledgeable while helping in the process. The place is very clean and kept neat.
Don’t waste ur money or time anywhere else go over at public storage and make sure u ask for Brittany Ford years of experience
I highly recommend Public Storage in Pooler, Ga! Rebecca was the most professional, honest & nicest person that I've ever done business with! Thank you again, Rebecca and Public Storage of Pooler for being so professional & attentive and not only meeting my needs but going above and beyond to make this process such a breeze!
Rebecca was amazing at helping me. Facility was clean and all of my questions were answered completely! Would recommend.
Hey I spoke with Rebecca and she was so pleasant so kind she took her time to help me and I think y'all should keep her. She's a A1
Súper easy and convenient process. I’d recommend to anyone looking for streamlined signing up and excellent customer service.
I had the most pleasant experience thank you so much
Smooth transition from one unit to another
Do not put anything here! I have had a unit here for a few months and they keep increasing the price. It started out 50 something got up to 75 and they are increasing to over 90 soon. My unit is literally the size of a coat closet and I am about to be paying about 100 to store 1 thing here. The staff is extremely nice but that's not a reason to get a unit here.
Danielle was emaculate taking care of my situation this morning, I wish I could deal with her all the time I was very satisfied and reassured , thank you Danielle there should be more customer service managers like you
I've been renting since July of 2023. I have always been able to speak and do business with a real person face to face on site. They've changed everything. No one on site.
I had to go to the lobby call them to get a person to talk with so they could allow me to transfer. They took my money before I was even able to see the unit and transfer from 1 to the other. The unit I was suppose to transfer to was busted could not lock the unit. So my drive over was for nothing. I had to go back into the lobby area and call someone again. Let them know I could not move to the new unit I paid for and to keep me in my original unit. Lots of paperwork and alot of my time was lost. Ridiculousness I have to say. This is a big thumbs down 👎 not a good idea.
Below are pics of the broken door lock.
Laura was a big help in helping me find a unit last minute I appreciate her very professional and outstanding
Amazing customer service and extremely patient with new comers! Thanks Danielle !
Easy move in process. Contract sign up and attention from remote attendants were easy and clear. Sound system (attendant speaker) hard to hear. Lobby can use a waste basket.
I visited the office today to make a payment and to update our personal information on our account. Danielle helped me. She was welcoming and very knowledgeable. She was pleasant and answered all of my questions. You hired a gem when you hired her! 💝
So I posted this a little over two weeks ago and was happy with the service.
This review has nothing to do with the customer service side of the business, but overall service.
My rent is being raised from $55 to 90 and we’ve only been there two months. The access gates are always open/broken and access doors (side door) is always broken too.
I think it’s wrong to raise rent (this high, this fast)
So now I’m reading the reviews from previous tenants and this one particular tenant was on point.
Check this out!!!!!