Public Storage Self-Storage Units at 4473 Jimmy Carter Blvd, Norcross, GA

I rented a storage unit with public storage because it was closed to my old apartment in jimmy Carter blvd , first I wasn’t informed that after 9 pm , I won’t be able to have access until my move in (August 27/2025) when I got there with all my stuff and I couldn’t get access. Second there’s never someone in the front desk at this location. Third and main issue, my moving in was on August 27/2025 , their due date is the 1s of every month. After I got my unit I was told since I got it 3 days before the due date my late fee wasn’t going to applied on the due date because of when I moved in , ok , last month I was charged a late fee os $20 on August 25th , after going back and forth with management, someone was able to help me and avoided the fee and I paid my balance on the 27th . Now today is September 8th, I checked my account I see they already added another $20 late fee . Why would you add a late fee in my account already when you told me last month that the late would apply on the 25th , since that’s when it marks 30 days ? Last month the late was posted on the 25th , today is 09/8 , I have been calling and nobody is answering the phone. I record the call every time I talk to someone because y’all are not on the page and just a money grab .

Nice clean storage/professional /welcomed with opened arms by “ district manager Lois” much thanks.

I still do not have light near by my unit. So it’s hard for me to go further back in the storage to look for things I need. My unit 10/25 size

When I visited, Yannis was a great help to me and made everything feel easy n simple and overall a good n easy transaction .

Great experience with Michelle. Great customer service!!!!

Great customer service by Dolly and the other attendants. The staff was kind and knowledgeable. One of the best storage location I have used.