Customer service was absolutely great! Team went above and beyond to help accommodate our experience.
I had a good experience with Public Storage when I needed a storage unit for a short period of time. The staff was friendly and professional, and they explained the rental process clearly. The facility was clean, well-lit, and easy to access, which made moving my items in and out very convenient.
What stood out most was the customer service. The staff answered all my questions and made sure I chose the right unit size for my needs. Their helpful attitude made the experience stress-free, and I would use Public Storage again and recommend it to others.
the experience was quick and easy getting into a unit ! Bree was very helpful in making she
explained the fees and process
Love the agents on staff there always so welcoming and nice
Awesome place, clean, friendly people in the office
Fefe was very helpful and made the process very easy
Christina was super helpful and friendly when I came to pay my bill. She addressed my rent concerns. Highly recommend this location. Ask for Christina.
Ms. Fefe has a very pleasant personality and goes above and beyond to make sure the customer understands everything.
The staff and communication at this facility is awesome. They took care of my needs and personal belongings for over a year and were extremely professional in doing so. 10 out of 10 for sure!!!
Amazing customer service! Overall kind, informative and fast explaining the process. Thanks Brianna!
Fefe was so helpful and great customer service
Can't say enough about FeFe the property manager the facility was nice and clean and she had a great personality
Kida was so nice sweet and very professional
This place was so helpful in a time of need fast and easy thank you Kida!
Kellye was super helpful very pleasant and informative. She was detailed about the application process and how everything works even how to get to my unit.
perfect and simple, kida was amazing, everything smooth, i recommend for everyone
Miss Kida is a very nice and helpful person and she has awesome customer service
Mr Curtis the district manager called after my bad review to explain the problems, help with the ridiculous price which only was reduced by $20 (better than nothing I guess) helped with my late fee ( times are tough) and was very nice. He understood the problems and worked hard to solve them. Hopefully I can remove my stuff really soon so I can save money. It’s just so expensive to rent a moving vehicle and drive nearly 800 miles to and from to get it. Thank you Mr Curtis for you help.
Nice friendly staff; whatever you need Bri and Fefe will help fast and easy thank you so much.
Facility is clean even the restrooms. Feel and Bri are great and very helpful.
Frfr is an amazing asset to the company! She is polite, informative and professional. Thank you in a world where customer service isn’t at the top of everyone’s list.
We had a great experience with our storage overall best customer service in town thank you fefe for all your help we appreciate it
Excellent Service from FEFE!
I had an amazing experience at Public Storage, and it was all because of FEFE! From the moment I arrived, she greeted me with a warm smile and made me feel welcome. She walked me through everything step-by-step, answered all my questions, and made sure I got the perfect unit for my needs.
FEFE is professional, knowledgeable, and super friendly. She made the whole process quick and easy, and I could tell she genuinely cares about helping people. The facility was clean, secure, and well-managed — and FEFE is a big reason why.
If you ever need storage, do yourself a favor and ask for FEFE. She’s the kind of person who turns a stressful errand into a pleasant experience. Highly recommend!
Fefe provides outstanding customer service — truly one of a kind. From the moment we connected, they went above and beyond to make sure everything was smooth, professional, and handled with care.
Fefe is attentive, reliable, and genuinely cares about the people they’re helping. You can tell they take pride in what they do, and it shows in every interaction. They don’t just meet expectations — they exceed them.
Fefe provided excellent customer service. She truly deserves a raise and to be promoted. Her customer service skills are top notch.
Fefe and Bre were amazing they went above and beyond to ensure everything was taken care of, and their communication was top-notch. They really made the process smooth and hassle-free.
Very professional and helpful.
Staff here so helpful and facility is clean.
Had a great move in Fefe Did a great Job assisting me!😁
The place is clean and Both Custumer Service Agents was tremendously helpful Brianna and Curtis was patient with my needs.
Ms Autumn was super helpful and polite upon arriving at this location!
John gave excellent customer service!
Tawana was so helpful! I couldn’t get in and my app wouldn’t log me in. Thanks for your help, Tawana!
Tawana was absolutely amazing in helping me get my space! Amazing customer service and great people!
Tawana was fantastic! Very helpful and nice 5 stars
Tawana was very great, she help us get everything we needed. I would definitely recommend this place. Thank you for everything Tawana
Tawana was professional & helpful !
Amazing people. Tawana was amazing, even at closing was able to help me and was extremely friendly!
Tawana was wonderful!!! She would be the only reason I would have kept my unit but the prices are expensive.😉 Thanks Tawana. I was having a horrible day but you made me smile. Public storage she’s a keeper!!!!!!
The best place to rent in McDonough! Tawana was really helpful. I would definitely recommend this place. The customer service was exceptional , the facility and bathrooms were clean. I've had a great experience renting here! This should be everyone's first choice to go to!
Tawana was very helpful and impactful. I received everything I needed in a Jiffy
Tawana was kind and helped get to my unit
Ms.Twana was very helpful & knowledgeable with helping me with getting my storage situated
Tawana was amazing she went above and beyond to make sure all of my needs were met at this business establishment I will be referring my co workers and family to come do business with this location because of her.
Tawana was so helpful, polite, and her customer service is excellent!!!! I had a lock on my unit that was not provided by public storage that I could not unlock and she immediately assisted me! Your company needs more people like Tawana!!!!
Tawana was very friendly ,helpful , and great Spirit!
Tawana was amazing! Very helpful.
I just Love there services
Autumn was great she was able to assist me with getting into my storage unit that I felt was locked or the lock was stuck. Public storage is be very blessed to have her .
Brianna,was great!!!! Very helpful and professional
John was an awesome help. As a property manager he is working exceedingly well within his scope. I felt good about renting with the company after the price quotes and he referred me over to Hampton 30228
I’ve been renting a unit at this location for 5 months now and have taken notice of a few things.
One, there are bugs. You have to understand that people bring in all kinds of bugs when they store their belongings here and bugs come in from outside. However, you don’t see them often. I would imagine this building is treated by an exterminator often.
Two, the first floor - although convenient - is the worst floor to store your stuff. This building, seemingly, does not have dehumidifiers on the first floor and moisture accumulation is high when it rains. So much so, you can see it in the concrete at every other unit door and exit door. Remember, this used to be a furniture store.
Thirdly, the rent is very high compared to some other places and that will [could] go up nearly $15-$30 every few months. Their prices fluctuate with the market prices and inflation, so I would say account for that. You’ll be paying more for a first floor unit vs. a second floor unit.
Fourth, there are only FIVE carts to the building. Meaning, if you do not see any carts to use, they’re already in use by someone else in the facility. However, people leave them in all sorts of places so I would suggest walking the building and looking for them if you truly need a cart. Here are some places to check: near the back dock area, near the exits on the first and second floor, and [inside] the elevator near the dock. Weird, I know but here’s why you check inside the elevator…
Fifth observation. IF YOU HAVE TO USE THE ELEVATORS, PLEEEEEAAASSSE, FOR THE LOVE OF ALL THAT IS HOLY….DO NOT HOLD THE ELEVATOR DOORS! The elevators will shut down and it takes 10 mins for them to reset. Causing both you and another visitor to have to either take the stairs or wait if you have a cart full of stuff. The elevator near the dock has been getting stuck A LOT because of this problem. Which is why people just leave the carts inside the dock elevator and take the elevator nearest to the front exit.
And lastly, there is only ONE person working the entire building all day. You may get to the facility and not be able to speak to someone because she’s walking the property. Call ahead and set up a possible appointment. She a very sweet person and very helpful.
I truly hope this information helps you make a decision. Thank you for reading.
Nikolai was great, super helpful.
I came in looking for information on a 5 x 5. Brianna was very informative and when I am ready to rent I will use this location as they are very clean, secure and helpful.
Customer service was amazing. Storage unit was very clean.
John was very nice and answered all of my questions. Great customer service! Very patient because I was confused on what space I needed. LOL He was amazing!
Brianna was amazing helpful!!! I walked out with exactly the rental I needed. She even called around to see if she could get me better pricing. Facility was immaculate. Definitely recommend!
Thank u to Lauren she was amazing and helped me quickly and easy! Great place to rent your storage!!
I went with my daughter to view storage area. Sherry was very friendly and very helpful. She was very professional and very knowledgeable about Public Storage policies and pricing. Sherry was able to answer all of our questions. Sherry was awesome!
I just want to say Chante was a big help, so nice and helpful and had so much patience and answered every question I had.. I really appreciate her:-)
Sherri was extremely helpful and made our transition to a smaller unit seamless!!
Ms.Sherry was very professional and nice she is very honest and knowledgeable when it comes to helping her customers the reason I know I was there when other customers was walking in asking questions she is absolutely the best
Great experience! Sherri was over the top, she knows her job, I'm sold!
Sherri was amazing ! Love her!
Mrs Sherri and Kimia are awesome
Excellent customer service!!!! They were awesome!!!!!!!!!♥️
Sherri and Kimia our outstanding when it comes to customer service !
It’s smells good, NO sign of rodents, it’s clean and im confident my belongings will be safely secured… Thank you with the upmost Sherri and Camia
Sherri was amazing and went above and beyond to help. She was amazing and I will recommend this place to everyone.
Sherry is great at the Mcdonough,Ga location.Never rude, always considerate and helpful. Awesome customer service.
Kimia and Sherri is great
The office staff is amazing. Sherry and Kimia are blessing to have on site. They really deserve a raise. They are the reason we have 2 unit
Definitely happy I choose this place its indoors and clean. Staff was friendly, Sherri mostly, always dealt with me pleasantly. Thanks Sherri.
Good customer service.
Thanks Kimia and Sherri
Kimia was phenomenal with our move in experience .She walked me the setup process as I suffered from a concussion recently and it was wonderful that she so patient with me. I highly recommend anyone using the McDonough location as Kimia is phenomenal. We have used Public Storage during my sons college experience & has been 5 star service always.
Kimia was fast, efficient and answered every question, great customer service
Kimia was awesome she need a raise, I pretty sure she not getting paid what she deserves, wonderful personality and help me every step of the way
Kimia was the best and made our transition process smooth and easy, go see her, she has a wonderful personality
Kimia and Sherri are wonderful
Had to transfer units and get more space. It was very quick and easy.
Nothing beats great customer service and patience which is why Public Storage Jonesboro Road Sherry and Kimia get my 5 stars.
Sherri was amazing and extremely helpful. Helped me get situated and find my unit.
Kimia is awesome and great customer service
Kimia was fantastic has great customer service
Mis Sherri Mays was very helpful thanks you so much.
I had a great experience working with Sherri Mays!!. Great personality and very helpful 5 stars for sure. I definitely recommend this storage facility !!!!!
Sherrie is a great employee! Very knowledgeable.
Sherri Mayes Such a Great employee polite explains everything i like her💯💯🔥🔥🔥
Kimia was great and has great customer service
Front desk was awesome sauce with all my needs an concerns ! Kimia the best
Awesome customer service given by Kimia at Public Storage, she made renting a storage unit super easy she set up my account and explained everything in detail.
Kimia was Great And helpful I Would Recommend Any One to this facility very Professional
Kimia is a great and paitant person. Very kind. And very helpful.
Great service. Quick and easy!! Love the new location
Kimia is fantastic and have very fast service and a great personality, come see her
kimia was awasome i am a little old lady by myself and and she was there for me every step of the way
Kimia is great I love her customer service
Kimia is a great, and her service is fantastic fast and efficient
Kimia ans akeena was awesome
Nice facility. Very clean. Akeenah is very nice and knowledgeable!
Had a great experience storing my stuff. Personnel was excellent and very helpful. Shoutout to Kimia for all her help during this process!!
Very nice front desk staff. Place was spotless inside. Well lit inside.
That's the best storage please I've been to Erica was really help full and so nice and friendly I will recommend this storage to my friend thank you Erica for being so nice and help full great job
Great Service by Kimia. She was awesome.
I loved this storage unit they were so helpful and kind. Ms. Kim helped us with everything we needed def recommend.
Very Nice New facility that opened less then 4 months ago and kimia was so sweet and understanding I recommend anyone to the facility
Kimia was very helpful and pleasant.
My experience was amazing and quick Mrs.Kimia is awesome very nice and polite and helpful I’m glad I came to her location!!🤩🤩
Thanking God for Kimia. This young lady took the time to call and verify our reservations for June 2022. Once we got there she was even more beautiful than on the phone. She was truly wonderful and a true gem for your establishment.
Cat was very personable and professional. Great customer service!!!!
I had a pleasure working with Kimia. She help me , and was very fast.
Kimia was wonderful and kind
Kimia was so sweet and the facility is so clean