Public Storage Self-Storage Units at 1891 Jonesboro Rd, McDonough, GA

Tawana was so helpful! I couldn’t get in and my app wouldn’t log me in. Thanks for your help, Tawana!

Tawana was absolutely amazing in helping me get my space! Amazing customer service and great people!

Tawana was fantastic! Very helpful and nice 5 stars

Tawana was very great, she help us get everything we needed. I would definitely recommend this place. Thank you for everything Tawana

Tawana was professional & helpful !

Amazing people. Tawana was amazing, even at closing was able to help me and was extremely friendly!

Tawana was wonderful!!! She would be the only reason I would have kept my unit but the prices are expensive.😉 Thanks Tawana. I was having a horrible day but you made me smile. Public storage she’s a keeper!!!!!!

The best place to rent in McDonough! Tawana was really helpful. I would definitely recommend this place. The customer service was exceptional , the facility and bathrooms were clean. I've had a great experience renting here! This should be everyone's first choice to go to!

Tawana was very helpful and impactful. I received everything I needed in a Jiffy

Tawana was kind and helped get to my unit

Ms.Twana was very helpful & knowledgeable with helping me with getting my storage situated

Tawana was amazing she went above and beyond to make sure all of my needs were met at this business establishment I will be referring my co workers and family to come do business with this location because of her.

Tawana was so helpful, polite, and her customer service is excellent!!!! I had a lock on my unit that was not provided by public storage that I could not unlock and she immediately assisted me! Your company needs more people like Tawana!!!!

Tawana was very friendly ,helpful , and great Spirit!

Tawana was amazing! Very helpful.

I just Love there services

Autumn was great she was able to assist me with getting into my storage unit that I felt was locked or the lock was stuck. Public storage is be very blessed to have her .

No one is ever in the office nor do they return calls. Been waiting on a call for weeks. Be late tho and they magically appear to call.

Brianna,was great!!!! Very helpful and professional

Good company

John was an awesome help. As a property manager he is working exceedingly well within his scope. I felt good about renting with the company after the price quotes and he referred me over to Hampton 30228

I’ve been renting a unit at this location for 5 months now and have taken notice of a few things. One, there are bugs. You have to understand that people bring in all kinds of bugs when they store their belongings here and bugs come in from outside. However, you don’t see them often. I would imagine this building is treated by an exterminator often. Two, the first floor - although convenient - is the worst floor to store your stuff. This building, seemingly, does not have dehumidifiers on the first floor and moisture accumulation is high when it rains. So much so, you can see it in the concrete at every other unit door and exit door. Remember, this used to be a furniture store. Thirdly, the rent is very high compared to some other places and that will [could] go up nearly $15-$30 every few months. Their prices fluctuate with the market prices and inflation, so I would say account for that. You’ll be paying more for a first floor unit vs. a second floor unit. Fourth, there are only FIVE carts to the building. Meaning, if you do not see any carts to use, they’re already in use by someone else in the facility. However, people leave them in all sorts of places so I would suggest walking the building and looking for them if you truly need a cart. Here are some places to check: near the back dock area, near the exits on the first and second floor, and [inside] the elevator near the dock. Weird, I know but here’s why you check inside the elevator… Fifth observation. IF YOU HAVE TO USE THE ELEVATORS, PLEEEEEAAASSSE, FOR THE LOVE OF ALL THAT IS HOLY….DO NOT HOLD THE ELEVATOR DOORS! The elevators will shut down and it takes 10 mins for them to reset. Causing both you and another visitor to have to either take the stairs or wait if you have a cart full of stuff. The elevator near the dock has been getting stuck A LOT because of this problem. Which is why people just leave the carts inside the dock elevator and take the elevator nearest to the front exit. And lastly, there is only ONE person working the entire building all day. You may get to the facility and not be able to speak to someone because she’s walking the property. Call ahead and set up a possible appointment. She a very sweet person and very helpful. I truly hope this information helps you make a decision. Thank you for reading.

really didn’t like this storage. only has 2 carts. should of toured the place before booking. everything is inconvenient here

Nikolai was great, super helpful.

I came in looking for information on a 5 x 5. Brianna was very informative and when I am ready to rent I will use this location as they are very clean, secure and helpful.

Customer service was amazing. Storage unit was very clean.

Things are always broken. Like the doors and elevators get stuck all the time.

Very friendly and clean!

John was very nice and answered all of my questions. Great customer service! Very patient because I was confused on what space I needed. LOL He was amazing!

Brianna was amazing helpful!!! I walked out with exactly the rental I needed. She even called around to see if she could get me better pricing. Facility was immaculate. Definitely recommend!

Nice

Thank u to Lauren she was amazing and helped me quickly and easy! Great place to rent your storage!!

Already had an issue with this place when i first joined. They didnt give me the discount i was suppose to get and charged me 3 times in less than a month. Now its been a couple months i been with them. They cut my lock n put a seal because i was late, understandable. I pay my bill in full, get the seal taken off and put a new lock IN FRONT OF THE PERSON THAT WORKS HERE. Couple days later, their lock is right back on my unit when i JUST paid in FULL and im NOT late. They just keep messing with my unit/me for some dang reason it seems. Irritating!

The lied about the first month being free it starts on the date you begin to rent if you move your things in the end of the month it’s that month that you move in free so a couple days later you have to pay full price monthly fee and they have rats that chewed my belongings

Whoever the owner is..please remove this rude middle age women at the front desk....like why are you causing your business too fail by having this women...just a bipolar nasty thing that belongs nowhere near customer service.

I went with my daughter to view storage area. Sherry was very friendly and very helpful. She was very professional and very knowledgeable about Public Storage policies and pricing. Sherry was able to answer all of our questions. Sherry was awesome!

I just want to say Chante was a big help, so nice and helpful and had so much patience and answered every question I had.. I really appreciate her:-)

Rented out a space at public storage…supposedly brand new facility but everything is broken. Unloading the truck and of course we had both entrance doors open because the bay docking doors are broken. We pulling our things in and finally office staff whom is normally not there comes and said it’s climate control we have to have those doors closed use the docking doors. Well if they were working we would use them but they’re not. Then she says unload all your things in this area and then move. Umm there is no security and people walking around looking at your things to steal. We don’t have much however climate is not going to be affected that much whether it was the broken dock doors or not. Paying money to rent out space and the money is not spent to fix things so it can be used properly.smh

I chose one of the discounted units on 9/26 for “half off the first month” i didnt get any discount, its only 10/26 so literally a month and they have already charged me two more bills, first it was $45 i dnt know how when i clearly paid full price up front after being lied to about the discount, now it majically changed to $87 and they’re still sayin i have to pay another $227 on 11/1. So they expect me to make 3 payments totalling $560 and I haven’t even had the unit for a dang month!!!!! Money hungry dishonest location

Rented a United at this location, after vacating the unit the day before I was to be out they still charged me and sent it to a outside collector. So upset now

Sherri was extremely helpful and made our transition to a smaller unit seamless!!

This place is like a maze every time. I strongly suggest they provide maps for the tenants to find their spaces. Many times my husband and I go there we spend more time trying to find our space then putting things in or getting things out of our space

Ms.Sherry was very professional and nice she is very honest and knowledgeable when it comes to helping her customers the reason I know I was there when other customers was walking in asking questions she is absolutely the best

Great experience! Sherri was over the top, she knows her job, I'm sold!

Sherri was amazing ! Love her!

Great customer service

Mrs Sherri and Kimia are awesome

Excellent customer service!!!! They were awesome!!!!!!!!!♥️

Sherri and Kimia our outstanding when it comes to customer service !

It’s smells good, NO sign of rodents, it’s clean and im confident my belongings will be safely secured… Thank you with the upmost Sherri and Camia

Sherri was amazing and went above and beyond to help. She was amazing and I will recommend this place to everyone.

Sherry is great at the Mcdonough,Ga location.Never rude, always considerate and helpful. Awesome customer service.

Kimia and Sherri is great

The office staff is amazing. Sherry and Kimia are blessing to have on site. They really deserve a raise. They are the reason we have 2 unit

Definitely happy I choose this place its indoors and clean. Staff was friendly, Sherri mostly, always dealt with me pleasantly. Thanks Sherri.

Good customer service. Thanks Kimia and Sherri

Kimia was phenomenal with our move in experience .She walked me the setup process as I suffered from a concussion recently and it was wonderful that she so patient with me. I highly recommend anyone using the McDonough location as Kimia is phenomenal. We have used Public Storage during my sons college experience & has been 5 star service always.

Kimia was fast, efficient and answered every question, great customer service

Kimia was awesome she need a raise, I pretty sure she not getting paid what she deserves, wonderful personality and help me every step of the way

Kimia was the best and made our transition process smooth and easy, go see her, she has a wonderful personality

Kimia and Sherri are wonderful

Kimia and Sherri are 🤩

Had to transfer units and get more space. It was very quick and easy. Nothing beats great customer service and patience which is why Public Storage Jonesboro Road Sherry and Kimia get my 5 stars.

Sherri was amazing and extremely helpful. Helped me get situated and find my unit.

Kimia is awesome and great customer service

Kimia was fantastic has great customer service

Mis Sherri Mays was very helpful thanks you so much.

I had a great experience working with Sherri Mays!!. Great personality and very helpful 5 stars for sure. I definitely recommend this storage facility !!!!!

Sherrie is a great employee! Very knowledgeable.

Sherri Mayes Such a Great employee polite explains everything i like her💯💯🔥🔥🔥

Kimia was great and has great customer service

Front desk was awesome sauce with all my needs an concerns ! Kimia the best

Awesome customer service given by Kimia at Public Storage, she made renting a storage unit super easy she set up my account and explained everything in detail.

Kimia was Great And helpful I Would Recommend Any One to this facility very Professional

Kimia is a great and paitant person. Very kind. And very helpful.

Kimia & Tan was great

Great service. Quick and easy!! Love the new location

Kimia is fantastic and have very fast service and a great personality, come see her

kimia was awasome i am a little old lady by myself and and she was there for me every step of the way

Kimia is great I love her customer service

Kimia is a great, and her service is fantastic fast and efficient

Terrible experience!! This location has a restroom on site, however the woman working keeps it locked and won’t unlock it. Almost no parking available due to construction. Finding another unit asap. Unit was filthy when we moved in and a roach crawled across the front seat during sign up.

Kimia ans akeena was awesome

Nice facility. Very clean. Akeenah is very nice and knowledgeable!

Had a great experience storing my stuff. Personnel was excellent and very helpful. Shoutout to Kimia for all her help during this process!!

Very nice front desk staff. Place was spotless inside. Well lit inside.

Kimia is awesome

That's the best storage please I've been to Erica was really help full and so nice and friendly I will recommend this storage to my friend thank you Erica for being so nice and help full great job

Great Service by Kimia. She was awesome.

I loved this storage unit they were so helpful and kind. Ms. Kim helped us with everything we needed def recommend.

Very Nice New facility that opened less then 4 months ago and kimia was so sweet and understanding I recommend anyone to the facility

If I could give these crooks a negative star I would. Don't put your stuff in this storage unless you want it stolen and nothing done about it. The lady who works up front kimia Davis told me and my wife that the camera by our storage was working but when the cop came to look at the video she said they wasn't??? Which one is it? Do the camera work or not. They keep giving us the run arounds about the whole situation. To me seems like a inside job they claim they don't have a set of keys to your lock but my wife didn't buy a damn magical tv that vanishes in thin air you have been warned. If you rent this storage get your own lock and pay attention to your stuff.

Kimia was very helpful and pleasant.

My experience was amazing and quick Mrs.Kimia is awesome very nice and polite and helpful I’m glad I came to her location!!🤩🤩

Thanking God for Kimia. This young lady took the time to call and verify our reservations for June 2022. Once we got there she was even more beautiful than on the phone. She was truly wonderful and a true gem for your establishment.

Cat was very personable and professional. Great customer service!!!!

I had a pleasure working with Kimia. She help me , and was very fast.

Kimia was wonderful and kind

Kimia was so sweet and the facility is so clean

Great facility