Gwinn was simply amazing.
Answered all my questions over the phone.
When I arrived to make a payment.
Everything we discussed over phone was exactly 💯 what I paid today.
No hidden fees.
Thank-you so very much .
Gwinn!
            
         
    
        
    
        
            
            
                Great storage, great pricing, and great customer service! Ms. Gwen made the process as smooth and quick as possible for me to get the space that I needed! I was impressed. Very clean and friendly location with an advantage of an easy check in! Would definitely recommend for anyone needing storage at a great price! Thank you Lilburn Public Storage 615 and thank you Ms. Gwen for all your assistance! Looking forward to doing more with you, with any storage needs I may have! Thank you!
            
         
    
        
            
            
                A real good storage place..Been using them for all my storage needs for years..Mark M has always been knowlegdeabl about all my storage needs and his help has been greatly appreciated by myself and family..Thankd
            
         
    
        
            
            
                Great Place to rent out a unit , Mark was very helpfull and answered any questions i had .
            
         
    
        
    
        
    
        
            
            
                The best staff Darlene and Mary is the best always bright and smiling
            
         
    
        
            
            
                Mark was very kind and attentive to us. He made sure we were comfortable with our storage rental.
            
         
    
        
    
        
            
            
                Property manager Mark is always great to deal with!
            
         
    
        
            
            
                Angie and Patrick helped out!
            
         
    
        
            
            
                Great service very Easy, friendly
            
         
    
        
    
        
            
            
                Been using for about 20 years now and have to say units and property are kept clean and security is great with coded entrance gate as well as plenty of lighting to see..Mark (manager) I really appreciate all the service and making us customers feel important..
            
         
    
        
            
            
                Súper excelente la atención del amigo gracias por la atención
            
         
    
        
    
        
            
            
                Excelente serbicio de Dalia y Mark
            
         
    
        
            
            
                Gwen and Mark Are The Best and Deserve a $2 Raise
            
         
    
        
            
            
                Mark Morales is all about his customers. I recently had an incident where i left in a hurry and forgot to place the lock on my unit. Mark not only called to notify me but he also put a temporary lock on until i could get back by. Thank you Mark!!
            
         
    
        
            
            
                The process was super easy online. I just came in within 5mins I was out just showed my ID and and signed that was all. I love Ms.Gwen she was really amazing and gave me all the information required thank you so much for the help!
            
         
    
        
            
            
                Mr. Mark and Public Storage are kind folks whom offer excellent customer service and will work with you. Thank you for your services!
            
         
    
        
            
            
                To:Mark Morales thank you very much for your kindness.l appreciate your help so very much you are a great person. Thank you.Timmothy Arnold.
            
         
    
        
            
            
                Mark is very knowledgeable. Mark provided great customer service.
            
         
    
        
            
            
                Mark was so friendly and helpful felt very welcoming.
            
         
    
        
            
            
                Great facility! Great Customer Service!
            
         
    
        
            
            
                Mark provided great customer service!
            
         
    
        
            
            
                Ease of getting my unit was great. Move in day was a problem with my lock that they provide. Called the customer service # for my storage. Went to voicemail 3 times. A customer helped me or I would have been sitting there 8 hours before I got a call back. Ridiculous. Then another problem with my lock 3 days ago and the man working there acted like it was a burden to take 5 mins out of his time to help me. He did after I showed my frustration. Terrible customer service at my location!
            
         
    
        
            
            
                Dave is always polite . Very helpful, I have been renting at this location over 15yrs.  No matter what I will always come rent from  this location.
            
         
    
        
            
            
                I recently had an issue with my rental amount.  I contacted the property manager for assistance and/or information.  He was extremely helpful.  I've rented my space for way too many years.  This manager has been at this location for a long time as well.  We've kind of become friends over the years, and that gives me a sense of comfort that someone cares and is watching out for me.
            
         
    
        
            
            
                Mark was very nice when I went into the location yesterday and the customer service was great
            
         
    
        
            
            
                An actual amazing experience and customer service and support. Definitely will work with you and your budget in extra storage options. Ask for Mark or Gwen. They will DEFINITELY steer you in the right direction. 5 stars ⭐️
            
         
    
        
    
        
            
            
                Mark was very helpful in accommodating our needs the location was great and very clean
            
         
    
        
            
            
                i’ve always come to this public storage and they are so nice to me. Their employee named Mark is always helping me whenever i need help and explaining how everything works. He is a great worker and makes me want to be with public storage for a long time!
            
         
    
        
            
            
                Great location as well as customer service is real knowledgeable and helped me out alot. Thanks
            
         
    
        
    
        
            
            
                Mark is very helpful grate service and price
            
         
    
        
            
            
                Mark at Indian Trail Public Storage was AWESOME!!!!
            
         
    
        
            
            
                Best customer service in area!
            
         
    
        
            
            
                Great service
Semi trucks accessible
            
         
    
        
            
            
                Mui Buena  la experience, amable y gentil ,cordial y paciente, Marco Morales gracias
            
         
    
        
            
            
                Very understanding, pleasant to deal with! I’ll definitely be a repeat customer
            
         
    
        
            
            
                Gwen was an amazing help when I needed a bigger unit last minute she made it a walk in the park for me . Couldn’t Thank you enough🙏
            
         
    
        
            
            
                Thank you Gwen! for listening and understanding you have such an amazing customer service support !
            
         
    
        
            
            
                GWEN! She was such a great help! Made my day!
            
         
    
        
            
            
                I appreciate the service I got from key she is the best.
            
         
    
        
            
            
                Great customer service from Mark @ lilburn location. Very easy going and professional at what he does. Explain to us step by step.
            
         
    
        
            
            
                This review is for the gentleman that works at the Indian Trail location. His name is Mark. He is such a kind and helpful soul, always pleasant, polite and oh so kind. .I would highly recommend this facility for all your storage needs. He's truly an asset to this company. Please treat him right.
            
         
    
        
    
        
            
            
                Excellent customer service
            
         
    
        
            
            
                It was quick and easy experience. Mark was a big help and guided me through everything. Definitely recommend this location!
            
         
    
        
            
            
                Great Service, Awesome Staff, in and out within minutes, without e-rental services
            
         
    
        
            
            
                Great customer service. Mark was extremely helpful with picking storage size. Location was great speedy helpful and polite. Highly recommend this location.
            
         
    
        
    
        
            
            
                Good person and good service
            
         
    
        
            
            
                This location of public storage 1755 Indian Trail is very warming and professional. The friendly customer service is top notch and I couldn't ask for a better process as I leased my unit with Darlene,  Michelle and Kenny. They made you laugh and they made you feel so comfortable in providing great services.
            
         
    
        
            
            
                Mark made the start up process seamless!  He was very friendly and knowledgeable!
            
         
    
        
            
            
                They charged us for the entire month even though we used it for 3 days.
Do not ever use Public Storage at any locations.
            
         
    
        
            
            
                The lock up my unit when it’s 2 days late. Someone informed me it’s not even done to people who pay 2 months late
            
         
    
        
    
        
    
        
            
            
                Michelle is great!! Service and kindness!! God knows I needed that Today!!! Ty Michelle
            
         
    
        
    
        
    
        
            
            
                Just wanted to say that Mark was very helpful and Kindful And will be recommending for friends and family thank you
            
         
    
        
            
            
                I am a repeat customer because the staff is friendly and helpful.
            
         
    
        
    
        
            
            
                Great interaction and patience with the Customer Service lady. Gate code wasn't working and she was knowledgeable enough to know what to do.
            
         
    
        
            
            
                I pastor a local church in Norcross, when the pandemic started we needed to  move some of our things into the storage. we rented 3 units for the church and one for missions donations that serve our  Africa churches, our experience was outstanding at this Public storage. We needed to clear the missions Storage last minute which we did but we were too late to close the account for the office was closed. I called the next day Darlene offered to call me back but since I was worried to be charged the next month rental since I missed the date to close the unit. Darlene called me back as promised and she took care of the closing procedures and saved us from being charged a fee
Darlene you are outstanding Serving your renters there keep up the awesome work. if you need a unit Darlene is your person
            
         
    
        
    
        
            
            
                Very nice and excellent person
Good costumers services
I recommend it
            
         
    
        
            
            
                Hello!
I had the pleasure of interacting with the manager named MARK! I had a small discrepancy (my own fault) and he assured me everything will be ok. He was such a pleasant individual, and his willingness to help was above and beyond.  Thank you Public Storage, for hiring staff that are excellent customer service representatives.