Public Storage Self-Storage Units at 6121 Spout Springs Rd, Flowery Branch, GA

Met with Tabitha today to discuss renting a unit for our companies equipment. She was very transparent and easy to work with! Highly recommend!

Tabitha is very nice and respectful. Works very hard and will help you the best way she can. Answer any questions you may have. Very good worker and good at her job. She makes you feel welcome. Has a wonderful personality. I recommend going to see her!! She deserves a raise!!!

Tabitha is amazing at her job very professional

I’ve had a unit and a parking space here for going on 6 years now. I am so glad that Public Storage took over last year from the previous company. The customer service now is way more professional and welcoming. When Public Storage took over they kept Jacob around. I’m glad they did because he’s a good man that loves to help his customers. If he doesn’t know something he does his best to find the right answer and not blow smoke. Tabitha is a ray of sunshine and you can tell she loves everyone she meets. She goes out of her way to help each one of her customers. She always has a smile on her face and a great attitude, even when I’m having a bad day. This lady is amazing! Great job is an understatement. She makes you feel like family. When I thought about moving she helped me save money. When I left my keys in my other truck she helped me. When the guy next to me was parking crooked, she asked him to straightened it up and keep it between the mayonnaise and mustard. lol She is awesome y’all! So glad she manages this place now! If you want a terrific place to store your stuff, this is it!

Absolutely horrific experience with the location and district manager. I was assigned a unit that is almost impossible to access, then reassigned to a parking spot that is graveled and with an incline, not even paved. I was told i would get a refund for the unit rental and 6 calls laters I’m still waiting for it. Every time I’m told the district manager will be looking at it and nothing. Avoid at all cost.

The lady at the front desk has the most jovial personality. It was a pleasure doing business with her. She went out of her way and offered my chihuahuas and I cold water on an extremely hot day. Thank you Tabitha.

Tabitha is so helpful. She answered every question I asked. Very happy and I’d recommend everyone to go see her. She needs a raise!

When Public Storage bought out Simply Storage I was expecting the management to go from bad to worse. Boy was I wrong. I have had a few different reasons to approach the store manager, Tabitha. I have always been treated with respect and a positive attitude that clearly demonstrated a commitment to customer satisfaction. I may not have always gotten what I wanted but I felt heard and have known that she was helping to the best of her ability. I just recently had to move my stored items out of Public Storage. I had given my notice, then later made a couple of trips in and out to retrieve my items, cleaned the unit, and took my lock. Before I could even let Tabitha know I was out she sent me a move out receipt. She clearly pays attention to what is going on in the facility via the cameras, saw that I was out, checked the unit, and took care of business. Not many people take their jobs so seriously. I appreciate that level of professionalism. Thanks Tabitha!

Staff is awesome

Tabitha was so helpful and always professional when I speak with her!

Great stores place Tabitha a worker she will help you and she’s really good at what she does great communication. Really easy to building

My experience was grate Tabitha was wonderful and a lot of help I will for sure use them again it was fantastic

Very friendly lady who work here very helpful

DO NOT RENT HERE. Management is super rude. Locked people out of their units for DAYS and can't even apologize, just tell them to wait. Ruining people's businesses and reputations.

Tabitha is most helpful with any questions or concerns that you may have! She ALWAYS has a positive & happy attitude! 🙂

Very clean facility, reasonable price, also was very pleased with the way staff treated me , Ms. Tabitha , thank you ! She helped me find exactly what I needed and explained the rates .

Very easy to access our storage, very easy to make reservations and set up your storage. And Tabitha in the office is very sweet and helpful! She really watches out for you. So far I've had a great experience at Public Storage.

This is a great place to store your stuff and they have the best customer service

Recently been considering moving and I was storage unit finding when I came to the Flowery Branch location. It is very well kept. Tabitha met me with a smile and help answer all my questions. When I do move, I will be using this Public Storage company for all my storing. Thank you.

Great people very professional and affordable cannot go wrong with this place super super happy to do business with them

This place is awesome great space and Tabitha is amazing

Tabitha was super helpful when I called to inquire abt a storage unit. Great customer service.

The facility is very clean the property. Managers are really nice and kind , I will always recommend this place to friends and family !

The location was very clean and the workers were very helpful!

Tabitha was the most amazing help ever… she was very presentable and easy to talk to and made me experience very positive… we love her

Amazing staff, very attentive! Tabitha has a smile that will light a room! She is very helpful and kind! Would highly recommend this property for your storage needs.

First I want to apologize to Tabitha for my attitude when I spoke with her on the phone. She was very calm and understanding of the situation and I just wanted to say thank you for being patient with me. Second, I want to thank Tabitha for helping me resolve a billing issue I had with public storage so quickly. Thank you again Tabitha!

Tabitha is the reason I came here. I was also Referred by a customer. We have a Junk Removal Service near by “ Junk Gigolo ” so we frequent many storage facilities. Tabitha on every occasion is so very helpful and always mindful of her job responsibilities. They are lucky to have her. She cares and it shows.

I highly recommend going and seeing Tabitha she is so helpful and was just great company I have to say this is one of the most cleanest storage places I’ve been to in a while.

This place is always so welcoming and the customer service is fabulous the employees here are so nice and respectful I would definitely recommend going here they will keep your stuff nice and safe and you are guaranteed to have the best of service when you go to public storage because of how nice the people there are.

Public storage is so so lucky to have such a bright, bubbly and friendliest young woman working for them!! She has put so much hard work and time into the place and has it looking wonderful! The environment that your in here with this young lady just keeps u wanting to come back!! So if u guys want great business come here and ask for Tabitha Deems... She will make sure you are taken care. Businesses need more employees like Tabitha!!

Tabitha has done an amazing job cleaning up the property. She has made all customers new and old feel very welcomed

I was a little skeptical after going in and being told that they had been bought out by Public Storage and couldn’t rent anything yet, especially after the week I have had. But the following day I went in and was greeted by Tabitha with literally open arms. She was personable, kind, compassionate, professional and definitely brightened my gloomy week!! If you have storage needs, go see Tabatha on Spout Springs and you will not be disappointed.

Super nice employees and great move in specials! Highly recommend.

Alan was fantastic! Just what we needed.

Alan was very helpful in helping me find a unit in such a short time.

Alan was very nice friendly and helpful

Great service!!

Great service! Alan was very helpful!

Gale was pleasant and willing to extend the reservation and get me all set up for my move

Alan was a great help!

Jacob is very informative and wonderful to deal with. He is kind and shows everything about the facility and the facility is very clean and bright. A pleasure to have a unit here. Jacob explains things so its easy to understand.

To say that I am unsatisfied would not be correct. Roaches, mice, and broken lights have left my blood pressure nearly as high as the ever increasing rent prices The whole complex is infested with cockroaches. I had to spray my unit with pesticides to combat the problem and have to maintain that regularly. It wasn't always like this, only for the past year. Things were fine for a very long time, but now the whole facility is overcome with all species of cockroach. Additionally, most of the lights do not work at night. So if you have to come after dark, be ready to have cockroaches crawling all over you and your belongings in the dark. No lights whatsoever. Pitch Black. And I'm not even exaggerating when I say hundreds of cockroaches. If I could post a video to this review, I would do it in a heartbeat. Any day of the week after dark, check it out for yourself. It's disturbingly disgusting. Also, rats. Plenty of them. Again, wasn't always like this, but it sure is now. What is simply self storage saying about this fact? Why nothing. However, since becoming infested, they have kindly offered a pesticide service for a not so small fee. So thoughtful. Did I mention there's no lights at night? Like none. I have brought this to the attention of staff multiple times and was told that an electrician would be there the following week, 6 months ago. 2 weeks ago I inquired a second time since it had been 6 months, and I was told that it could be a blown fuse or breaker and he would check it immediately. He was pretty sure that's what the problem was. As I type this, I am currently sitting in the dark surrounded by cockroaches as well as the several people who live in their storage units here, because that's the thing. You will occasionally find human feces, and smell it frequently. In the past 6 months, my rent has gone up nearly $100. Putting me at almost $300 a month. I can rent a new storage unit in this complex right now, for $166. And in the rental agreement there is no statement about the increase in rent. I just read it before typing this. It says they have the right to increase it whenever they want with 30 or 60 days notice. So if I want the lower price, I am welcome to purchase another storage unit and move units at my inconvenience. After 4 years in the storage complex, the disappointment has compounded time and time again. Save yourself the trouble and find a better facility -- Unless you are okay with cockroaches, rats, broken facility amenities, and a staff that has no desire to fix any of it. Simply self storage, I had very low expectations for my overall experience. It wouldn't have taken much to please me. Nonetheless, you find innovative ways to lower the bar time and time again. Please do better? Or stop raising the rent. Dealers choice

Allan was great at helping me get my storage , great person !! Thanks you Allan again for the help 🧡🧡

Alan and Jacob provided excellent, friendly service. Nice clean facility. Would definitely recommend!

Kira had a great personality and super easy to work with.

Good customer service, was vary helpful.

My experience has been amazing! Called to reserve a unit, allowed me to come the next day. Then I wanted to see other units, very professional and courteous but I wanted more time to consider all I had to store. Came back later in the day to finish and complete contract. Highly recommend!!!