Public Storage Self-Storage Units at 2940 North Decatur Road, Decatur, GA

Kiaran was so helpful when I needed storage. I was in a bind, and she ensured she cared for me. Great customer service!!

Kiara is an excellent salesperson. She up sold us and showed excellent customer assistance. I would recommend this location to all my associates and family.

Kiaran she was very professional l, helpful and got things done right on time she knows her job and I would recommend her

Wow‼️ I had the pleasure of meeting and being helped by a young lady named KK she was unbelievably helpful, great attitude, answered all of my questions and made the process an easy one. Its amazing when the employees of fine establishments Make things easy and smooth🫡

Disgusting and they don’t take care of their facilities

Ms Kk has the most excellent customer service and she goes beyond for her customers

Ms. Marci is awesome. She got me a better sign up rate than what I was close to signing up for online and in general provided excellent customer service.

Awesome. Marcy is the best. Great help!!!

It out cool place and good management

The lady working there is super nice!

My brother has been there for some years now

A little trashy feeling

JAZZ WAS SO HELPFUL RENTING MY STORAGE & ANSWER ALL QUESTIONS I HAD THANK YOU

Jazz is the best love to pay my bill at this location!

Jaz at 2940 N Decatur Rd has provided some of the best service I’ve ever received! I appreciate her help, punctuality and positive attitude!

Had a small issue but the young lady who helped me named jazz was so helpful and kept a positive attitude on top of my frustration but it did work out thanks for all your help .

I was helped by Jaz at this location. She answered all of my questions and was a pleasure to work with. She serves as a great representation for this company. Due to her knowledge I was able to decide on this location.

Thank you Jazz for being patient and kind

Thank you Jazz she help me with the app & walk me to space to show me how to do the lock .

I was new on this place and confuse but Jazz help me out and she is very helpful thank you

Jazz was so helpful when I called about the price increase. She told me that she would help me get a temporary extension on my current price for my storage unit. And she did.

Jazz was very professional & nice helping me get moved in & with the app .

Tasheba was nice. I am grateful for the assistance she has given to me.

Donnesha was a great help! She helped me figure out which storage locker to get and made sure i got it for the best price!

Donnesha went above and beyond to help me get my vintage car and appartement squared away! Well maintained units, secure area and the amazing customer service is an unexpected plus!

I had no idea where to find my unit or how to lock it and Anetta was very kind and helpful. Thank you so much Anetta!

Donnesha was very helpful with finding me a storage to my liking. She has great customer service. I would recommend anybody to check her out!

The customer service is excellent. Christine was very sweet and so helpful. I would definitely recommend

Amazing customer service! Can honestly say Christine was very helpful and informative! Keep up the great work

Donnesha was very helpful and respectful. She accommodated all my needs in finding the right size. Would highly recommend storing with her

Christine was very helpful, found me great deal, help me pay rent for April too, nice and helpful

upon arriving to the property donnesha showed me the process in renting and showing the app and very helpful

I really appreciate Pashua for helping me today she was very helpful and patient she assisted me with getting my unit today Thanks again

Great customer service they always take care of me

During a stressful 12 hr drive from FL to GA, we arrived at Public storage and were very pleased with the customer service, Passion provided. She was knowledgeable, helpful and made things easy for us. She went above and beyond. I ran out of water and asked if there were any machines around where I can purchase some. There was nowhere I could buy a bottle but she gave me her unopened bottle.I thought that was so sweet! Thank you again for making my day better! You’re awesome, Passion❤️

Donnesha is very nice and helpful. Explained everything i needed to know. Will highly recommend to friends

Mrs. Sparkle was wonderful! Made my experience easy for a not so tech savvy individual. I will definitely recommend!

Prompt receipt of move out!

Typical experience but the price keeps sneaking up and you can’t get any deals as an existing customer. Service people have always been as helpful as possible given their limitations.

Very good service by Shae who was very helpful for setting up our storage area.

Donnesha was the best! She showed me multiple units and help me with downloading the app and setting up a login account. She is very professional. The absolute best!

Nasty.

Job well done Sparkle you need a raise

Donnesha was very nice and respectful when coming into the store. Would highly recommend using public storage

Absolutely horrendous... My friend and I were here for almost two hours for what could have been a twenty minute ordeal. First of all, we could not find our unit given inadequate signage, lack of instructions in the email I received, and basically no help from the employee working the office. We went back and forth across the street (there are two sections to the lot) probably five or six times due to the wrong gate code, passcodes for doors not working, etc. We were on a time crunch because my friend had to work soon (we had left with plenty of time, but all of these issues made us very late) and because I was leaving the state the next day. The employee finally drove over to the other lot to help us with the door to my unit. He, too, could not unlock it, and said it must be a maintenance issue. I asked how long this would take to be resolved, and he gave me no real answer, saying he had no idea how long it would take maintenance to come out and fix the door. I then asked him if there were any other units available, so we drove back across the street to the office to check. I told him I would even be fine with a bigger unit if that's all they had, I just needed a place to store my items before I left the next day -- I would be willing to pay more. He said he would not make me pay, and then got on the phone to discuss the issue with the door while finding me another unit, a conversation he carried on until we left the office. I was charged $66 on top of what I'd paid for the other unit. My new one was not clean but adequate, although the door was almost impossible to open. We threw all of my items in as fast as possible, but my friend was STILL late to work. Very disappointed by my experience and the lack of concern shown by the employee who worked with me.

Shae was great best customer service i received in a long time

Great job shae! Excellent manager.very friendly and great customer service.ill be back

Deshawna at the 2940 location was very helpful as our plans kept changing. She worked with me so that I was very satisfied that my needs were met. Thank you

Shay was very professional and great customer service ! Great job manager!

Great experience using this location. The property management team is top notch. They are very attentive and if they aren't immediately available, they will always call you back in a timely manner. I never had an issue with accessing the property or unit, and the online/text notification set up was very helpful and informative. Will definitely use this storage location in the future.

Very pleasant transaction. Timely and professionally conducted by Donnesha . i would highly recommend

Donnesha provided great quality customer service. Will highly recommended to others.

Great customer service miss Tasia was very helpful in helping us find the right size storage at a great rate in a very timely manner

don't normally do reviews. But when you come across great customer service, it's appreciated and needs to be acknowledged. Ms Brooks went above and beyond in order to address all of my questions and concerns. Both professional and courteous. She has followed up and close the loop on all transactions I've had with her.. As long as I know she's there I feel that my property is in good hands. Just want to say thank you and customer service like that is truly appreciated.

Had a great experience. So professional & sweet. Definitely felt comfortable & satisfied. Thank you Najae for the help

Everyone in the comments are telling lies this place is awful they have low prices for a reason for everyone moving out there belongings please check all your items for tear Mark's claw Mark's and rat droppings our unit in the 1300 was infested with rats we had our things there for over 3 months opened it up and rats were running around everywhere we had no food in it the rats tore up all of our furniture and clothes and had rat droppings and urine everywhere please I recommend no one get a storage from here

Great safe affordable storage in Decatur

Yalonda was very helpful. Enthusiastic! Happy to do her job. It really means a lot. Thanks you so much.

I was rushing and trying to pay my bill and had a few questions so i stopped by t hi is location, i meet Yolanda an amazing employee who went above and more to assist me. She is truly an awesome and dedicated employee whi made my visit a pleasent and made my mind up to stay with public storage. I mighy even move my unit to her location. Yolanda thank you again.

Yalonda was great!

Thank you Yalonda! Really great service and went out of her way in order to make my stay at Public storage delightful! Appreciate you!

Had the pleasure of speaking with Yalonda. She was very nice and helpful. I just called to ask questions and I will be using this location in the future.

The woman who works there is very polite and has excellent customer service. It wasn't rushed and she helped me with everything that I needed to know with every question I asked of her.

Customer service was excellent. Yalonda was very helpful and friendly. I would definitely rent with Public Storage again.

Yalonda was very great. Very friendly, positive, serious about the social distancing... definitely would go back to use this service

Had the opportunity of dealing with Yalonda A few days ago and let me tell you... definitely made my Public Storage visit a great one. I had a chance to tour/see the unit that I’m potentially going to get. She was very knowledgeable and showed that she cared about what I needed exactly. Thumbs up for her. Glad to have dealt with her. Will be recommending this site for all of my friends.

I went to this location an Yolanda helped me so much she was great sweet girl with great customer service

Ms. Yalonda was so helpful. She was an excellent worker and made my experience amazing

I am so glad I spoke with Eva today at Public Storage . She was able to immediately take care of my concerns after I had been so rudely spoken to by someone at the general customer service line of Public Storage. Eva is pleasant and very helpful. I will contact her from now on for my Public Storage needs.

Yalonda is amazing, she walked me through everything, made sure I was ok on a hot day with a smile and a warm heart! Much appreciated!

I have had a great experience with Eva at this storage. She worked with me on my automatic check delivery since I was moving out of state. I appreciate her understanding and abilities while making the process simple.

Had a great experience with Public Storage on North Decatur Rd! Excellent and prompt customer service & they were able to accommodate our needs on the same day I called. Yolanda was extremely helpful, and she went above and beyond to ensure great customer service. Highly recommend.

The staff is very professional and they are very fast😆😆 Thanks Ms.Carter

Nice clean storage units & the check-in experience was enjoyable!! Thanks Eva!!

Mrs. Eva was very pleasant and helpful.

Yalonda was sweet and had a great attitude she every easy fast I enjoy dealing with her she such a great person we more people like her thank u

Extraordinary service by Yolanda. Very prompt, courteous and efficient.

Great rates and customer service!

Thank you for you amazing customer services Ms. Eva

I love my experience at This Location! I really appreciate Miss Eva professional manner, she is amazing!

Eva and Jazz were very patient while helping me pay my brother's monthly fee.

Our experience was seamless. On our initial encounter Yolanda showed us 3 units to consider based on our needs. On our return to finalized the rental of the unit, the process was fast, the terms of the contract were properly explained, and lastly entrance and exit to the property was demonstrated. Yolanda was very pleasant, very patient and very efficient. We were also quite pleased with the entire property as well - we were initially showed units on both sides. Thank you Yolanda.

Yolanda was so great. I had the most positive experience of any of my public storage experiences.

The Rep Ms Yalonda is an Angel. She turned a Nightmare into a Dream come true. She was patient, informative, courteous, and a great listener. Stayed calm and kept the situation manageable. Errors were made, she corrected. Not once blaming anyone. Kept it moving. Thanks for a Beautiful and Magical experience. Yo Boi, Fredo.

Yalonda is great!!!customer service was A1

This place is wonderful !! Eva is an unreplaceable asset to have on your staff. She is very knowledgeable and has a great personality. Other companies in Decatur should learn from her customer service skills. I really enjoyed my experience with her as I received a 5x10 storage unit. I feel very safe knowing that my things are protected.

Able to get my unit quickly and efficiently, and Eva was very helpful! Convenient location and never had any trouble there.

The staff is very helpful, and they have the best rates in town.

I went in miss.eva was the best I thank public storage for help full people like her with out her help I would have been looking all day for a good storage place thank you Miss. Eva

Eva was very responsive and took care of our contract very quickly. When she took us to see our unit, she took the time to sweep out the leaves. Good price for the size of our unit.

Yalonda was great ! Very knowledgeable. Easy to communicate with. Difficult to find customer service of her caliber these in these times. Was having a difficult day and she made it a delight. Props to Public Storage.

Eva and Yolanda was very helpful with explaining the storage rental process.

Von is wonderful!!! Excellent and knowledgeable about units and products. She helped me out in an emergency situation. 😊

Easy to navigate and great service!

Terrible service!!@

Alyssa was very professional and informative through the whole process. Feel really good about everything

AWSOME CUSTOMER SERVICE!! SUPER FRIENDLY!! Alyssa has been the best, definitely ask for her!!!

Eva was wonderful, I appreciate her help, she gave me a tour, and the arrangements were fast and easy.

We had a fantastic experience here and loved Ms. Eva who was just wonderful.

Alyssa helped tremendously .

MS. Eva was very patient and understanding

I had a great experience while storing my things at this location. The staff was always very friendly and helpful. The move in and move out processes were seamless. Would definitely recommend.

Eva was so sweet and helpful, we got our unit and packed it same day in no time.

Ms. Eva was such a great help!

Eva is the best kind an quick

I kept my stuff in here for 6 months. I went in to my storage and a ton of my belongings were ate up by rats. I then found rat poisoning packages in the storage meaning somebody went in my storage. This is a real review.

Ms Eva is very polite and patient 😊. I've rented at this location several times since 2013. And every time Ms Eva is the nicest person, helped me out and will have a few laughs. Thank you for everything! Highly recommended!!!

Alyssa was amazing she helped me accordingly to my needs assessing to all my problems while having great patients With me.

My experience at this location was nothing short of awesome! Ms. Eva was very professional and made sure I had everything that I needed! Prices were affordable! Definitely guaranteed satisfaction... Happy customer!!!

We rented a storage unit here earlier this week. Eva was wonderful, she was extremely professional, courteous and knowledgeable. Thank you Eva

Ms. Eva is consistently professional and courteous. The property is clean and well kept.

Deidra was great excellent service and very knowledgeable.

Easy and convenient drive up storage! Miss Eva was so sweet and gave us a preview of our unit!

Alyssa is very professional and very nice.

Eva was very responsive and takes her work seriously. Our move to the storage unit went like clockwork.

Alyssa is great!

Eva was absolutely so sweet and explained everything thoroughly . I’m leaving now with no questions.

Good, friendly service who were very informative and accommodating

Ms Eva was attentive and made check in very easy

This was my first time renting a storage with Public Storage and I was helped by Miss Eva, who had excellent customer service. Move in was easy and accessible. Will be continuing business here.

Ms. Alyssa made my first storage rental experience great. The whole process was quick and easy. Ms.Alyssa was very sweet and funny and even taught me how to use a cylinder lock.

I didn't visit there. I just turned around in the parking lot

The place is an absolute rip-off while I had my stuff in storage they raise the price yearly way way way way overpriced don't go to this public storage there too many in Atlanta

Miss Eva was extremely helpful and pleasant.

Ms. Eva was so helpful and a delight to work with! She was patient, and thorough making my reservation. I would highly recommend this facility.

Ms. Eva is amazing.great customer service

Was the best experience I have ever had. Mrs.Eva was outstanding her customer service was out of this world . The facility was clean and well kept . I would highly recommend this property for any customer looking for extra storage

Eva made the rental process seem seamless. Thank you and great job!

Eva was so nice! She assisted me with finding the perfect storage fit for my needs.

E V A is a great costumer service and solved my problem Thanks

Ms. Eva was so helpful, she an angel. Thanks Public Storage for Ms. Eva!!

Niyah was helpful. Great job!

Warning

warning ⚠️

bait and switch cheap to begin with and then they really hit you hard. I've been there less than 2 years and the prices more than doubled

Eva was super helpful. Great location and good price online.

I wish 0 stars was an option. This place is rat infested and the manager is very rude and she lies! I believe her name is Eva but she’s the older lady who has grey hair. They are expecting me to pay for a month after they placed their lock on the unit when my movers moved my belongings. Please splurge on the newer, nicer, climate controlled facilities. I’ve had to pay for upholstery cleaning and I was so afraid to use my things that I’ve had to buy new kitchen essentials. Just Gross! Hopefully they go out of business since the neighbor has had an influx of new facilities!

Everything was a great experience. Ms Eva. was very nice and respectful and helpful to us .

Great customer service from Niyah.

Great place and the customer service representative Eva was very helpful and nice. Made my experience easy to understand.

Eva there was very helpful and swift in explaining everything i need to know about my new storage space rental. She even let me move in same day late at night. Thanks Eva

I loved ms.eva customer service she was very helpful and explained everything with me!!! Great experience

Thank you Mrs. Eva

Best storage ever

I was impressed with the outstanding customer service from Eva on the phone and in person. Also the price was great !!

Ms. Eva was very helpful and has great knowledge on the store products and unit sizes and prices Thanks Ms. Eva

I've had break-ins at this location in my unit since I've leased there. And although I've paid hundreds of dollars for "do not duplicate" key pad locks and reported to police, it has had no effect at all. I continue to get damaged and stolen items not notable enough to report or make any legal difference. - S. Jackson, Avondale Estates, Ga -

Great facility great customer service

Ms. Eva has been amazing and professional from our very first phone call! Meeting her in person was great. Great customer service!

It was a great experience. The property was clean and Ms. Eva was sweet and very informative.

Mrs.Eva, had very Great Service !!👌👍😊

I've been renting from this location for awhile now, Ms. Eva is the best customer service representative. I truly thank her for hard work and helping me. I love the location very convenient.

Very helpful and always very friendly. Excellent service.

Eva was great helping me move in

Ms. Eva is fantastic - not only does she make you feel like family, she is very knowledgeable. The facility is clean and well maintained. Recommend!

Eva and Alyssa was great

Eva and Alyssa doing customer service

Eva was super helpful throughout my entire move in process. Called in advance to confirm my reservation and was even willing to sacrifice her lunch break to ensure I was taken care of as quickly as possible. She explained everything thoroughly. And I love that the units are all drive up, which cuts back on load/unload time. Thanks so much Eva and Public Storage N. Decatur ! :)

I came in to inquire about a storage and how the sizes Look Alyssa happily showed me , she has great customer service

Ideal location and Eva, the site manager, was very helpful and knowledgeable

Great Location. Ms.Eva was a ton of help and extremely friendly and even took off her lunch break to help me out. Didn’t have my unit size but offered me a larger one for the same price !

Ms. Eva was great, quick, and efficient!

Easy process and helpful staff! Alyssa and Eva were great

Very cool people! Mrs. Eva and Ms. Heather were great help and saved me a lot of money! Very friendly and safe place in Decatur. HIGHLY RECOMMEDED!

Yep it's a storage

Public Storage is my go to when I need extra space. Their deals, pricing, and service cannot be better. Ms Eva, the property manager on duty made this experience easy and personal while exhibiting a professional attitude.

This location is always well kept and very convenient for me. Eva has been friendly and helpful since day one. I feel that I chose the right facility!

Eva is wonderful, professional and friendly. Thank you for all the help you gave me today.

Property #28136 Eva, at the N.DECATUR FACILITY has always been helpful in assisting me with my storage transactions and concerns.

Alyssa made set up very seamless and easy. My unit was available and clean. Moved in within 15 mins of arrival.

Eva is helpful and professional. Always enjoy going to this location.

Ms. Eva is very professional. Great customer service

I visited the storage yesterday to find a storage fit for me, I met Ms. Alyssa there she was so helpful and kind, and guided me through the whole process! I loved her customer service and how great it was. She was very patient and fast and I recommend this storage to everyone!

Eva was very helpful. Thank you for going out of the way to make me feel welcome.

Eva, was very helpful and informative.

Ms. Eva postponed her lunch to help me get situated. She knows her stuff so well I️ was in and out in less than 20 min with a storage unit ready to use. Thank you Ms. Eva.

The rep is nice and helpful

I love Eva! She has great customer service and she's very sweet. ❤

Ms. Eva was very helpful, and she showed me the different units that would fit my needs. It was very busy in the office but she took her time explaining the insurance and lease agreement. I appreciate her for helping me even though she had a crowd of people waiting to be served. I feel my items will be secure at this location; because of the excellent customer service I received.

Great service. Ms Eva very helpful. Love Ms Eva

All was well with front office and unit. Wonderful office person!

As my daughter is attending college in Georgia, I have been working with Eva for the past 3 yrs. moving my daughter in & out of the school year. Eva has been a pleasure to work with great customer service skills & professional friendly courtesy. We've never had a problem here and she has taken good care of us as we always enjoyed conversations with you. This was the last move out as my daughter is in her Senior year. We will miss you Ms. Eva, take care, God Bless and again, thank you for the hugs! Much love back to you from California!

Eva is the best, very helpful and works with all the clients well,makes everyone comfortable.

Because of Miss Eva is the best customer relations professional I have encountered in years. Thanks,

Eva was very helpful

Eva was wonderfully helpful, even swept out the unit as we were inspecting it. Can't go wrong coming here

Today I came in looking for some boxes and prices on units. I had came in with the intention of not finding what I was looking for until Alyssa greeted me with a friendly smile and inquired what it was I needed. I told her I was new to the area and not only needed a unit and boxes but also if there was any job opportunity in this line of work. She immediately reassured me that I came to the right place! After showing me the unit and some box prices she Informed me that once I applied what to expect from the company. The way she had so much knowledge, professionalism and charisma I knew that the management must be very involved with their staff. She spoke very highly of the company and kept reassuring that renting from Public Storage would be my safest and most affordable route than any other competitor. I will be coming back to this location thanks to Ms. Alyssa! She made me feel very welcomed, she showed me how loyalty in this company is more than an advertisement and I hope that I can have an opportunity to work with the company as well and be able to give the same reassurance that Public Storage is the best option all around!! Thank you Alyssa!!

I came in for an inquiry today and Alyssa was extremely helpful! She had answers to everything i asked. As soon as i walked in i was greeted and she had a beautiful smile as if she were waiting my arrival. I didn't expect to be so welcomed and assisted so pleasantly here at Public Storage! I will be back and because of Alyssa's wonderful southern hospitality i know i can trust the company and i will be recommending to any of my friends in need!

Eva was very helpful. She showed me several units and helped me find the best deal. However, I did have a problem gaining access to the property when I returned the next day at 7:00 am to use the storage unit. The gate was not activated and would not open.

Eva was a delight to do business with

They're pretty fast about repairing stuff and easy to work with

Great customer service from both Alyssa and the other women. I forgot her name but she was very helpful. My storage door didn't close all the way down tight and I was afraid rain would get in. The older women gave me a call the next day with a solution. I was very appreciative.

Eva helped me sign up for the space that my niece, who is not here yet, had signed up for. Eva was very helpful and made sure that I knew how to open and lock the lock. She was very good at explaining everything. The space looks very well kept up.

Eva rocks! Great service. Fair prices. Couldn't possibly find a better spot to store all the stuff I should have given away years ago.

It has the best customer service out there. She always service you with a smile which always makes your day.

I went to Public Storage at 2940 N. Decatur Rd. Sept. 3rd, 2016. I was aided by Eva she was very helpful in assisting me with the size of the storage unit that I needed. I also add there's insurance the whole process went great I was happy with the pricing as well. Thanks again....

Ms Eva is always very nice. She is very helpful and she keeps the property clean. Thanks for the hard work.

Eva is wonderful. Always friendly. Prices are a little high. But was there when I needed them. Eva was very helpful.

Great location and well run facility. Eva is great to work with and very friendly. I highly recommend using this facility for your storage needs.

So far I've been very satisfied with this particular storage facility. Eva has been exceptionally pleasant and helpful which has made all the difference. Also it's conveniently located and seemingly in a safe area. I would recommend it.

Eva was very helpful and nice

Eva was great! So nice and helpful. The property is neat and clean.

Eva is pleasant, and very helpful

She was very helpful and nice with helping me understand the rules and rental agreement. (Wanda)

Eva is the best!

Ms.Eva gives great service.

Will remomnend location

The property manager, Ms. Eva, is very nice and professional. She needs a new cart!!!!!! 😀

The original lady Wanda was amazing, but the customer service skills of Eva was horrible. Too busy trying to tell me something I wasn't asking about. Needless to say I went to Uncle Bob a half block away and was treated like a human being and even provided a moving truck .

Eva was awesomeeeee

Keli customer service was great and she was very fast and helpful. Thank you public storage for the great deal.

Nasha is awesome! She and Jai got me taken care of quickly and professionally even though the system was down. These ladies are great!!!

Nasha was very nice she has great customer service.

Really great customer service and such a clean faculty. I'll definitely be back!

Great customer service. Would recommend!! See Xrissy, she's the best!!

Eva always takes great care of me. One of the sweetest women I know

Asha was a great help to move my mother in. She has outstanding customer service. I was very pleased.

Great, very friendly, informative customer service by Keli !!! Great, very friendly, informative customer service by Keli !!!

Excellent

Eva is great! She helped me a lot!

Would recommend this location to others great experience

Great staff. Great price.

Mrs.Eve ....Thanks for all her help and patience ...Me and my family want to "THANK YOU"..👼

Ms. Harper's was very help on 02/24/15 . I love her customers service experience she offer very good support. I will Give her a five star for her property @ customers service experience.

Eva always does a great job when I do business at this property

Kwana was very nice and professional

Eva was very helpful and provided everything I needed. She also had a great sense of humor (she laughed at my jokes).

I had never needed a storage unit before, so I, like most people, looked for storage providers with lots and lots of really great reviews. I knew there was a Public Storage right by the Kroger I shop at, and it was ideally located between the house I lived at, and the property I just closed on. I called and made an appointment after reserving a unit online, and met Keli later that day. Friendly and professional, she made everything easy, and I felt totally comfortable with the safety and security of the items I stored there. I only needed the unit for about a month, and it was a couple of days after I had moved my belongings to my new place before I had time to call to let Public Storage know that I no longer needed the unit. I was pleasantly surprised when Keli pulled up my account and advised me that she had seen that the lock was removed (which you keep for future usage) for multiple cycles (they check all units twice a day), she realized that my move was complete, and stopped billing on my account (I was already paid in full for the month). Talk about awesome service! Moving is hard. Public Storage is easy. Excellent business model, great Company, OUTSTANDING service. Thanks, Keli!

Excellent experience, Eva was great and very professional.

Personal service - great location.

Excellent service, very personable and professional. Would use this facility again.

Keli was awesome. During the down pour of rain Sunday afternoon, she smiled and completed her job with great customer service.

Eva took good care of me.

The location is great. I received fast service without a hassel thanks to Keli!!

I love it first month rent was $1 plus admin fees. The staff is friendly especially Ms. Eva who was very helpful on more than one visit. This location is always clean and very easy to access.

Keli was very friendly and helpful. It was a pleasure to talk to her and she had all the information I needed. She was professional and efficient as well. The location seems to be very secure, no frills but also reasonably priced.

Eva is awesome! Extremely fare , honest and informative. She's an expert at her job and is my preferred option for storage needs. I have leased from her multiple times.

Kind of pricey for non climate controlled storage. But the attendant Eva is really helpful and got me squared away in a jiffy.

Eva was caring and attentive. As she showed me the space it was clear that this location is very well kept. I feel confident that my belongings will be safe while I am away. Thanks Eva! You are awesome!!!

If I could give no stars, I would. The service was slow and unhelpful. I was locked out of the gate system and my unit when I desperately needed to move into my college dorm from my unit and NO ONE could assist me. The national office was useless and the local manager was the one who locked me out "for unpaid rent" despite having paid for three months in advance. I was not notified of the necessary procedures for getting a unit or moving out and was charged an extra month's rent as a result. A storage company that makes you buy the separate lock for your unit from their office is a company of gutless thieves. Never again.

Ms EVA is a very nice lady.

I had never rented a storage before so this is my first experience. When I arrived at Public Storage Eva made me feel very welcome and before I paid for anything she let me see the storage to make sure it was okay. It's only been a day but I'm sure I will have no problem with this Public Storage because I can already tell Eva is the best !

Ms Eva the rep was amazing great customer service and a friendly nature ...I had a reservation problem due to the site maintaince she went in and did her best to call every one she could and satisfy me with great service and also provided me da same rent for my storage as it was mentioned on the website

Eva was Extremely helpful! Her enthusiasm made the process much smoother and she made sure to thoroughly explain everything that required a signature. I was very satisfied with customer service!

Quick, responsive, no pushy selling. Appreciate the service with a smile.

Evelyn amd Eva were helpful and assisted my every needs!

Hailee was very professional and knowledgeable . She was more than helpful I was not sure what exactly I needed but she directed me to the perfect unit and made the experience a breeze. I would recommend her to anyone looking for a storage unit.

Quick, efficient and Eva & Evelyn we're very helpful.

Eva is the reason I have come back to this location 4 times. She is a delight and is always fast and efficient. I appreciate her customer service. Thank You, Kathryn Kitchen unit#1148

This is my second time to use this location. It was great to see that Ms. Eva was still here after all of these years! The facility is clean and the service is the best! Mike T.

Great customer service eva + Evelyn took real good care of me and my moving needs. They were very curious and polite I would highly recommend this store for you moving needs. Thank you Rob.

Eva was very helpful! We caught her just before she was going to clean up the site. Eva helped answer our questions and gave examples to help us better understand situations. We originally thought we would need a much larger unit than we actually got. Because of this, Eva was very patient with us and was more than willing to show us several spaces. We're very glad we went with this Public Storage.

I visited the property and the manger was very polite and very informative. The manager on duty at the time was Miss Eva. She was very helpful and took time to explain everything. You need more manners like Miss Eva

Quick, efficient and safe. Eva is the best!

Ms. Eva rocks!!!! If you need awesome customer service and someone who actually cares about your storage needs then go so Ms Eva at Public Storage. I have been a resident of this location for over 2 yrs and whatever I needed they have taken care of me. Thanks Ms. Eva!!!

We like the lady who was waiting on waited on us each time we been there.

The customer service from Ms.Eva and the cleanliness of the property, the unit, and security makes me comfortable with having my items there! Ms. Eva was great she walked me through everthing in simplest terms and she is an people person! I would definitely recommend this location!

Marcus Curry. My visit to public storage was great. Eva was a great help and handle me properly and quickly

I love miss Eva! She's amazingly helpful as well as the manager who was understanding and helpful

My Experience with Public Storage was great. The customer service I received when I rented my storage space was impeccable (EVA) the grounds were nice and clean and I just felt very happy that I rented here. P.S. I will recommend to all my friends and family to rent there storage space from Eva at Public Storage North Decatur Thank You Rueben Battie (Mgr. Print & Signs)

I had originally planned on renting a 5x5. Ms. Eva took me to look at a unit and we both decided that I definitely needed to go up to the next size. She was extremely friendly! The inside of the units (and halls) were clean, and that made me feel a lot better about my property being there. I would definitely recommend!!!

Evelyn Jones was so professional, polite, and efficient checking me in and showing me the unit. GREAT customer service!

I came to this storage facility about 2 weeks ago and the staff (Eva and Antone) were gracious and professional. The facility was clean, organized and seemed very secure. Excellent customer service impressive facility, two thumbs up from me.

We worked Nasha and she was extremely helpful and professional.

Excellent Customer Service. Ms. Eva was very friendly and knowledgeable about the units. Also, explained the paperwork so I can understand it plain and clear.

As a first time user of this facility, I came in with limited knowledge of what I wanted/needed. Eva asked the right questions to identify my needs and determine what would best fulfill them. Together we decided on what size and she walked me to a unit to visually confirm our decision. She was extremely helpful with all the accompanying information of the process, and kept a cheerful demeanor at all times. It was a pleasure to work with her and I look froward to stopping by the office just to say hello on occasions when I need to go there.

When I first went there , I met Ms. Eva she was very nice and polite. She made me feel very welcome and told me all the details about the property. Afterward she asked me what size unit I was looking for then she took me and showed me the different size units that were on the property. Then she took me back to the office and got me signed up for the size unit I had chosen. She told me all the details about renting a unit and what was expected of me as a renter. I was very please with how she explained to me the specifics about the property and renting a unit. She was very nice and professional. Thank You

I am a long time user of this storage facility, and recommend this location highly. It is convenient, clean, and well lighted. Eva, the manager, ALWAYS goes above and beyond the call of duty to take care of her customers. She is very professional as well as very personable, and makes renting a unit at this location a pleasure and not just a necessity.

I came in today to reserve my storage room and for a recon around the area. the staff (Joyce) was very polite, courteous, and friendly. She answered all of my questions, and I had a lot of questions! she showed me my storage and when I didnt like it she was very open to showing me another option. I had a great experience working with Joyce. NP

I am a long time customer with Public Storage (on N. Decatur). Eva was the one who set up my account and to date she has been very professional and polite when I go into the office. She also calls me with monthly reminders about payment which has added to my great experience! GN