Catherine is a great, she is so helpful, and always tending to something on the property. Making sure things are clean and business is handled.
Ronda, was great helped me with my entry even tho I had an attitude she was very professional
Catherine was very helpful and very polite… she assisted in picking the correct size unit
Catherine did a great job with serving me and my things
Ms Catherine was very helpful. She is so respectful and made getting a rental space very easy.
Miss catherine was very helpfull and informative
Catherine was amazing… she have great customer service thank you! For your patience
Great customer service from Mrs catherine
Great service Cathrine. Very friendly and very polite, helpful and loves her job
Ms. Catherine was very helpful ! Thank you
Catherine was very helpful and very Nice
Mrs. Catherine is such a wonderful person to do business with. She helped me with care and made my day.
Beautiful and great customer service
Catherine was great she handled all my concerns!! Wish I could give her 5 more stars
I had the opportunity of winning a storage unit from a auction today at this facility and after driving 35 minutes the associate stated I would have to buy a lock for my unit because they couldn’t leave it open upon leaving the location and spending $9 on a lock I returned to the facility and paid 205$ dollars not including the 30 dollar installment payment I already paid to the bidding site, after I paid I went to the storage and the associate stated the storage had a lock on it that she didn’t have a key to and she had to call another associate upon speaking with the next associate she stated she would be at the facility to cut the lock off in 20 minutes after waiting 20 minutes the employee arrived and cut the lock and we were allowed inside of the storage we bought the storage didn’t contain any of the items that we auctioned for and all the items were soiled with cleaning supplies we immediately backed out and asked for a refund if u plan on buying a auction don’t buy it here because someone is stealing and replacing locks to be kept from being discovered and that is very alarming and unprofessional as a business to promote items on a website that is made for people to spend their hard earned money just to waist time resources and money and I would like a higher up to call me immediately or I will continue to make my issue known I may even call the news.
Catherine was very helpful and kind. Thank you so much!!!
Ms. Catherine has very good Customer service. She deserves a very very big raise
Ms. Catherine was very nice and helpful me with getting my storage.
Miss Catherine was very sweet and helpful with my inquires!
Catherine provided world class service she is the best ever
Cat did an awesome job! She was very informational and the process was speedy! I definitely recommend!!!
Mrs Catherine is very nice and sweet, does a very good job
Mrs Catherine is kind and very helpful
Catherine was awesome!!!!
Catherine was excellent she took her time and provided spectacular service. She needs a raise and a promotion! We love Mrs. C !
Thank you so much Mrs. Catherine very helpful give her raise in there working she don't look her age God bless.
Ms Catherine did an awesome job helping to assist in my move! Thank you
Mrs Catherine is very nice
Amazing place great ladies that run the office and the place. Recommended to anyone just no climate control.
Catherine was very excellent
Ms. Catherine is very helpful
Mrs. Catherine gave great customer service and helped us out with our rental and provided the information we needed.
Excellent service from Catherine . Thanks
Catherine was amazing & made my experience wonderful. Great customer service!!!
Over the top service certainly helped me out ma.catherine
Ms.Catherine was so helpful and so nice! I appreciate all of her help!!
Me Catherine helped me so nice and helpful. Excellent customer service skills.
Catherine wonderful service very polite
Catherine was great ❤️ very helpful!!! Thank you so much
catherine good customer service
Catherine is the best always available I choose to come here because she’s always available recommend 5 stars
Ma. Catherine was so amazing and I really appreciate the services
Ms.Catherine wonderful customer service and amazing spirit she assisted me in my time of need and I’m so grateful
Catherine Is so sweet a big help thank you
Catherine was very prompt to answer all of my questions and problems, highly recommended
Mrs. Catherine is so helpful.
Catherine was one the most help people ever. Great service.
Mrs. CATHERINE WAS very helpfull
Mrs Catherine was helpful.
Great service, Catherine is very friendly and helpful 👍
Catherine gave great service. She made everything very simple and she has the sweetest attitude 💛 10 out of 10 recommend! ⭐️⭐️⭐️⭐️⭐️
Catherine was pleasant to work with. Thank you.
Awesome Lady. Very helpful. She deserves 10!!!
Katherine was a great host and was very professional. I would come back here time and time again. Thank you.
Ms Catherine is very pleasant to work with I will be referring all family and friends to work with her.
Catherine gave me a wonderful experience and was extremely helpful with the process. Thank you all for the experience!
Ms. Catherine is awesome. Very personable and friendly.
Catherine is awesome! She helped me out
Ms. Catherine was extremely helpful pleasant and helpful. She walked us through the entire process. It was easy and quick. We greatly appreciated her service!
Catherine was very helpful and nice
My experience with ms Catherine was great service with a smile no complaints
My experience with Catherine here at public storage has aways been amazing she is the most patient polite person I’ve dealt with in utilizing a storage facility!
Catherine was very helpful! 100% recommend!
Ms Catherine was very sweet and good customer service 💕
Mrs. Dana was amazing. After some door issues she helped me with and getting our steps in together walking the property ill say it was a good move in experience. If yall need some part time help (me) she'll be an awesome trainer.
miss catherine is very exceptional when helping me. i rented a 5’5’ that’s not exactly a 5’5’ but i guess rich me wouldn’t fuss over the extra inches. she was so patient and kind during the whole ordeal and i appreciate her for understanding me just as i understood she wasn’t the one who built the thing as it is, lol. great. miss catherine is 10 stars out of 5.
Thanks Catherine for the great customer service. I will rent from this storage place with no doubt. Thanks again!
Catherine was very very helpful and nice.
Catherine was very helpful
Mrs. Catherine was amazing
Thank you Catherine, great help
Catherine was very nice and helpful
Ms Catherine was very helpful
CUSTOMER SERVICE WAS EXCELLENT AND GREAT SERVICE FROM MISS CATHERINE, MY QUESTIONS WAS ANSWERED AND SHE WAS VERY GOOD TO SHARE SOME OTHER OPTIONS WITH ME.
Best location in Dekalb. Ms Catherine is the greatest of all time!!!!! Give her a promotion.
Ms. Catherine was very great! Thorough and she helped me with everything clearly! I have NO problems with this location. Everything is so convenient. Love it!
The customer service was great!!
Ms.Catherine is always a delight and she is always so helpful. For reviews you all need to provide incentives and bonuses for good workers
The best receptionist at public storage I ever meet before who is Mrs. Catherine; she always smile and willing to help me what I need
Mrs. Catherine was so sweet when I first cane in! She helped me with everything needed done! Great personality!
Ms Catherine have good customer service mostly definitely a good helping hand
Ms Catherine was very helpful and very scrupulous we need more people's like love you 😍
Catherine was so amazing from the time she answered the phone for me till the time I got there . Customer service was amazing , spirit was great .
Listen Mrs.Catherine was the best she called me until I finished my reservation and she was kind and helpful. We need more people like her in this world 🌍❤️
Ms. Cat is such a nice woman and very sweet . Her service def makes my experience renting here more enjoyable and easy .
Ms. Catherine was a great help for me when I encountered a difficulty with my reservation. She was understanding and immediately rectified the problem. I left feeling satisfied.
Had great and polite service!
Kim is Awesome ! Fast and efficient
Kim made the rental easy . I was in and out in less than 30 min. Thanks!!
Ms. Catherine was amazing.. Great customer service and very knowledgeable… I had my whole apartment in storage for a whole year to find out nice/rats been all over my stuff… I was so freaking scared to even go back in there but once I had the courage to, I threw out everything and started over and the insurance they are partnered with is no good. I had pictures of rat dropping and mold on my furniture and they wouldn’t give me a cent…Then the very month I was getting my belongings out the price on the unit was just going up $30 more… I’ll never put my things back in public storage.
Thanks to Mrs Catherine everything went great . She has great customer service
Ms. Catherine was a great help ! She made the process very easy and helpful! Love this location
Very helpful staff and clean facilities! Catherine is the best!
Catherine was great. Smooth check out she was wonderful thank you again Catherine for making my experience at public storage great.
Ms.cat was very helpful and kind thank you!!!
Kim was a great help with getting my reservation set up at this location when I had issues at another location an she was a wonderful person help me set up my online
Before I came inside my life were in shambles, The lady Kim help me out so much today great customer service and laughter.
Ms Catherine was amazing. Called in with a few questions and concerns and she answered all my questions and concerns such wonderful customer service.
Ms Catherine is god sent!! Sweetest young lady you will ever meet!☺️🥰 I eneded up needing a storage a little closer to where I’m moving, but Ms. Catherine made me want to keep my storage here. 10/10 will definitely recommend 👌🏾🖤
I recently ended my storage with this location. Ms Catherine is a gem! She was helpful and friendly the entire time I had storage with this location! I’ll be back again if I need storage! She is an absolute GEM!!!
The lady who helped my son and I was very nice and helpful..... can't remember her name but yeah she was very nice.... Ms.Cat that's her name
Katherine saved not only my storage unit, but my entire life in that storage unit.
I am beyond grateful.
Oh, so MANY Blessings to her.
She is an Earth Angel and I hope to meet her one day and give her a hug.
Moving my storage from here because I saw rat or mice droppings and mold on mostly all of my stuff inside. How does rats or mice get into a storage unit anyways. Im very upset and scared to even go back inside to move my VERY valuable stuff. Plus my storage unit price has been going up and up without any knowledge.
EXCELLENT CUSTOMER SERVICE
I went to see Ms. Cat again today, and I couldn't wait to get their. It's been almost 8 months since I saw her. And I love the way she handles her business. If you're looking for compassion and understanding, this is the place to go. She will do all she can to make sure you leave feeling happy about having your stuff in a place where you know it's safe.
Very nice customer service !
Kiaran I am so thankful for kiaran she fixed a problem for me from yesterday. She walked in an helped we with great attitude and sweet personality please ask for Kiaran
Thank you Ms. Catherine! You were so helpful and kind to me during my time of need and I greatly appreciate it. 💗💗
It could be better if they had units that are inside an air conditioned building
I'm a few weeks late doing my review life has been busy but let me tell you that Mrs. Catherine is the best and deserves a raise. I started my reservation online but got interrupted by my day and she called to ask me if I'd like to reserve the space and explained everything in detail for my space, the policy, the insurance, the lock, app access, location, time and details. Next day My day was hectic and time was getting away Mrs Catherine called again to check back in on me when she noticed I hadn't responded via email and stayed at the location until I arrived to make sure I had my paperwork and payment/receipts, inspection of my unit. She had such a welcoming spirit and very patient and understanding. My experience and move in was great. Thanks Mrs. Catherine for all your assistance.
Ms. Catherine went above and beyond with her wonderful service, delightful personality and moving resources
I came in asking for information about rates and Ms. Catherine was very kind and knowledgeable.
Ms. Catheter one is so sweet and kind! I had problems my first day but the next morning she got in and got me all squared away. Very fast and efficient! Thank you Ms. Catherine!
Very very helpful, patient and understanding.
Ms. Catherine was extremely helpful and kind throughout the process
Public Storage refuse to refund me for their mistake!!
Easter Sunday I bought a storage room online. I was told I can't access the gate until a property manager sees my ID. After waiting 2 hours for a property manager to show up (they never did) I called customer service two separate times. Once to find out where the manager is, second to request a refund because I have a truck full of furniture that I need to store before Public Storage closed in the next hour.
It's now April 24th two weeks after Easter Sunday and I'm still trying to get my refund. I was given Martin the district managers direct number but he never answers the phone. I spoke to multiple customer service employees who've told me that my (6) claims have all been rejected and they don't know why.
I Understand buying storages online is easier but if you're going to spend $300-$400 for three walls in a roll up door that increases in price every two months get it in person. To avoid the endless hoops you have to jump over for their mistakes.
Ms Catherine was great
She was amazing
Miss Catherine is so nice she is so knowledgeable about everything that goes on in the public storage I will recommend anyone to come to her store to rent a units
Ms cat is the best!
She has so much patient when it comes to her customer's because I witness her hands on dealing with customers including myself at times I was wrong and she explained to me what I was doing wrong thanks for being so amazing
I love it the lady in here was super nice
The Property Manager Mrs. Catherine was great very helpful. Loved her!
Ms Catherine has the best customer service she is very sweet lady and she is very helpful .
Cathrine is terrific always very helpful.
I love Ms.Catherine, she is so sweet & made it super easy especially for this to be my first time using public storage!
Awesome customer service..Cee Cee was great(I hope I got rhe right name)...
She was awesome she help me
customer service was a 10
She listen and cared
Mrs Catherine showed excellent customer service to me when I rented the unit until I moved out. Blessings on her and we need more skilled workers just like her. I truly appreciate all you did for me in my time of need!! Thank you 😊
Awesome customer service Ms. Catherine was friendly.
Mrs. Catherine was very helpful with my unit and educate me on everything as well.
Mrs Catherine was very nice, patient and polite. She took her time to explain everything in the contract and she also addressed all our concerns. Thank you again!
Great customer service from Catherine! Very helpful!
Ms Catheryn is awesome great customer service an very nice she was patient with me an made things so simple. I would share this public storage.
I came in and spoke with Mrs. Catherine she’s awesome and very knowledgeable about the they provide. We need more people like her in customer service. I will be renting from here when I’m in need.
Mrs. Catherine is an amazing women. She helped me transfer units quickly and without any hassle or any miscommunication. It was her lunch time but she helped me before she started it. We need more great customer service reps like herself these days. Thank You Ms C. ❤️❤️
Ms. Kat was very helpful. She directed me to a location that met all of my needs. Thank you so much.
I was recommended to Mrs Cat my experience was outstanding I rented from many places and her attitude of understanding my situation was unbelievable public storage is going to always gonna be my first choice thanks to Mrs Catherine other storages other places don't come close to profection thanks again Mrs Catherine.
I would recommend this place. I had a great customer service.
Mrs. Catherine is the Absolutely the Best storage administrator that I have encountered. I used Public Storage when I moved to Georgia and when my daughter moved here I took her to Mrs. Catherine. Wherever Mrs. Catherine is I will refer anyone. She is definitely an asset to this company!
The site manager Catherine was wonderful. She’s always very helpful and has a wonderful attitude. If I ever have to store again I will call Ms. Catherine.
Went in to Public Storage spoke with Mrs. Catherine about getting a storage unit. She was so very pleasant, respectful, and knowledgeable. She definitely makes a difference in customer service! Great job!
Donavon was very helpful to me today. Appreciate everything
I just love Ms Cat. She was so informative and the sweetest person. The office area was very clean and smelled great. Thanks to Ms Cat during my stressful move. She made it all better!
Ms Catherine was Extremely helpful, caring and knowledgeable about all things concerning public storage.
Ariel & Yolanda was very helpful and great. Definitely go check them out if you guys in the area!!
I visited this property today the third day of June 2022 and Ms Catherine was extremely helpful. She was patient and went over and above my expectations to both explain carefully in details, and help me out. She also answered all my many questions patiently with a smile. The customer service from Ms Catherine was unrivaled and excellent. I will surely be referring friends and family in the near future.
I had a great experience at 5038 Covington highway location. Catherine was the best. She was very knowledgeable about the company and all the services that were provided. She got me the best storage until for all my home goods. Thank you Mrs. Catherine.
Great service from Ms. Catherine!!
My name is Mary Thomas sorry so late but being old sometimes comes as a disadvantage my son had to help me . Anyway just wanted to say how pleasent Mrs.Catherine is, helping me understand how this renting stuff works she was very patient with answering my question even though I don't have any finances this week.in the coming weeks I will be able to rent and I will be seeing Mrs Catherine again
Ms Catherine is greatest at what she do!....
I had a nice experience with Catherine today. She was very pleasant and helpful
Mrs. Catherine made my experience a pleasure. The facility is clean and the storage space was very useful for the time I had it.
Catherine was of Good help and very professional 👍🏽
Ms. Catherine. Is Marvelous she is very professional. Always cheerful and helpful
Catherine has a great personality as well as been very professional. I have enjoyed working with her.
Hi my experience has been amazing with this company Thank you
The staff was great!!!, in& out in no time!
I have a fixed income and Mrs. Catherine assisted me in getting my fees back to where I can handle my payments. She is a gift from God and she keeps her word. I thank God for her efficiency
Thank you Ms. Catherine from
Mary Woody
Catherine is always very helpful every time I come to the facility. Her demeanor, her smile, and her customer service skills are excellent and second to none.
Thanks to the staff...we were in and out with no problem
I received great service today by mrs Catherine
Ms Catherine was very professional when she greeted me. She was also helpful and set my account back up for auto pay. That saved me time from doing it when I returned home. Ms Catherine was great to speak with on a personal basis. Thank you Ms Catherine.