Public Storage Self-Storage Units at 1504 Austin Dr, Decatur, GA

Very clean and organized. The attendant was friendly, informative and egar to help.

Ms. Trina helped me so much from choosing my correct storage size down to the locks. Great employee!!!

Ms malana I think that's how you spell her name was truly amazing help not only did she help me with the greatest service ever... but help my mother as well its so hard dealing with some of the young ladys that work there because of the attitudes but this young lady is always remarkable and go way beyond the measures of costumer service

Klass was a great help Moving in

Qualicia Davis provided me with exceptional service. She was very knowledgeable about the different type of units y’all provide thank you so much ..

Qualicia was very professional and helpful with me and my concerns. Definitely will be coming back!

Tasheba was such a great help and made this process a lot easier for me.

When they say "climate controlled" what that actually means is "inside". They do not maintain or monitor the temperature whatsoever, so your property is very susceptible to damage which you have no recourse on. Do yourself a favor and go to a mom-and-pop company in the same area instead.

Very nice people

The young man there is polite and friendly. The cost is touch. I'm cleaning my space, so I can downsize.

Great service

Nicole not only displayed great customer service but she also ga e me a great deal on my first month of service.

Very friendly service

Last Tuesday Tasheba was a big help on my move in date. Tasheba was patient & kind. I really appreciated your energy. Thank you my fellow Aries :)

Nicole was amazing she searched around and found me the best rate for my move in I was so upset about me having to move Nicole was so pleasant and and helpful calming me down and got me a storage unit for a better price and in a better area love her to death thanks so much

Nicole is absolutely the best!!! She is very professional but also very loving. Nicole is the reason why people come to this location❤️

Great location and wonderful staff! Ms. Nicole was nice and helpful with the entire experience. She explained everything and made sure I had all all the equipment needed to prepare to move into the storage including boxes, tape, and even recommended a television box that was definitely needed! Ms. Nicole your words of encouragement with stick with me forever 😊 Thank you for your help 🙏🏾

Ms. Nicole was a delight and a blessing for me and my family! She was very helpful and informative. I will recommend everyone I know to come and see her when needing services. Thank you Nicole you are amazing you deserve a big raise!

Personality is to die for great customer service skills care about other perfect person for the job thanks so much for having the Nicole as your employee .Lashawa 😀

Nicole is the best when it comes to customer service!!! She makes everything sooooo understandable!!!

Nicole, has been amazing. Best service ever!

WORST STORAGE UNIT I EVER RENTED FROM!! THEY RAISED THE PRICE OF MY UNIT WITHOUT NOTICE AND HAVE HORRIBLE CUSTOMER SERVICE!! I REGRET RENTING THIS UNIT AND THEY DESERVE A 0 RATING.

Thanks to Nicole for giving me a great experience! Moving can be frustrating but glad that I was sent to this location very helpful and professional

Nicole was a great help love her energy 💕 💖 ❤.

It's unfortunate that 6 stars is not an option. Nicole gave a customer experience that's almost unheard of in this day and age. Truly, a valuable employee any company would be fortunate to have on their team.

Custom service is excellent

Today I rented at Public Storage and the manger Nicole was so awesome with happing and assisting me very pleasant great customer service

Nicole provided me and my family with excellent customer service...very professional!!!

Went at the last minute and needed a Unit today. Nicole was so friendly and nice. She ataywd late to get me in !! 🧡

She was very professionally need more management like her.

Nicole was very nice and very polite and very clean office

Nicole was very nice Nicole was everything she is the best worker ever

Employee I recommend you give her the highest review rating

I experienced such great customer service and a people person . Such a sweet and helpful person. I will recommend this storage for all my friends and family. Ms. Nicole is the best. Thanks for having a humble and great representative. Consumer services was on point.

I had a problem with having a second floor unit and needed a ground unit because I have very heavy and bulky furniture. Nicole was great!!! She switched the unit and we only had to pay the difference for the larger ground floor unit. Very courteous and helpful.

I would like to thank Ms Nicole for her customer service at the Austin Rd location. We had a total of three storage and recently moved out of one. Her assistance and her willingness to help us was great. She has never been to busy to help us make the right decisions on our storage needs. My father is elderly and she has shown great patience. Thanks Ms Nicole for a job well done

Nicole was very helpful and polite

Best choice .. you will be pleased

Very nice staff & very Professional They had what I needed a "STORAGE UNIT" 10x10. Property is clean and secure. No problems renting! If you need a unit..TRY HERE! Nicole is really nice and professional, so much so, I rented another unit!

Was originally scheduled for another location but discovered at the last minute there was only access till 6pm and I needed the latest time. Along the way I did encounter a very rude person in customer service but the all changed when I decided to go on my own to the Austin Dr. location where things changed for the better. Nicole was very helpful and knowledgeable of the size I needed also very patient,understanding,and listened to me when I was already upset from the customer service phone call. All I had to do was tell Nicole what I had and once I brought the items back everything fit with some space to spare and the price was very reasonable. Thanks again for going above and beyond something I don’t see very often in my community.

Nicole was very knowledgeable about her facility and wonderful to deal with!

Ms. Nicole thank you so much for assisting me with finding a storage. I love your spirit. Very knowledgeable, professional and humble. May GOD continue to bless you!

Nicole excellent customer service

Customer Service - Very courteous. Thanks

This process was quick and to the point. Not to mention we were able to take of the $1 for first month's rent. Nicole assisted me and knew exactly what she was doing. If Efficiency was a person it would be her. Thanks for assisting me in my new chapter and making this painless.

I just want to say meeting miss the cold as one of the best people I know that work in this public storage if you guys ever want to come and meet and greet someone that can get you into public storage please by all means don't hesitate please stop by and see her she will help you out and do whatever she can to accommodate your storage thank you Public Storage

Very rude employees my belongings were damaged i will never store with them again

Nicole was very helpful she know her product she help me to pick the right unit she was awesome glad i. Pick this location very clean and office smell so good job well done thanks nicole

Great facility! Management is very accommodating. I like the fact that you can get in and out of your storage quickly

Always professional and friendly service from the employees at this location. Clean and well-maintained. In a secure location, as it is surrounded by others secure facilities. Love the app!

Had great help from Nicole, she helped me get the right size unit and explained things very well which made things a lot easier.

Thanks for all your help Nicole!!!

Thanks for helping me download my app Lori I really appreciated it .

Ms. Nicole was very patient with me knowledgeable to my concerns and had a pleasant spirit

Nicole was so helpful and polite. My unit was clean and she wasted no time getting me checked in, all around professional experience

Nicole was very helpful in my moveing in she was ver professional am glad i chose audtin dr office very clean

Nicole was was professional and took time to answer all of our questions thoroughly.

Nicole really helped me she's a star customer service.

Nicole was create she helped us find our rental place and was a great employee

Ms Nicole is the best assistance ever nice I ever meet we need more hard working nice people

Nicole was outstanding in a professional way. She treated me like family, she was very cordial and polite. She took her time to deal with me meticulously and answered all my questions and doubts.

Nice costumer service, good costumer service Very nice

Nicole was very helpful will recommend this location

Nicole was very professional, on point, sympathetic and kind. She's knows her work*****

Nicole was great and very professional ❤️

Best place but little expensive

Came to pay my storage rent and I was handled by Property Manager Nicole and i came out smiling ear to ear for information about the Public Storage App that really makes life easier and she was truly a joy and said she was gonna get me a lightbulb for my unit man she alright with me...Awesome service!!

Nicole was professional and knowledgeable. She was straightforward but polite. Diligent as well. Nicole also gave me some practical tips when I was moving out.

Nicole was polite, answered all questions, and was professional.

Nicole gave me exceptional service. She was really nice and her customer service is wonderful and she made it a fun experience for me. She was very professional and she went over everything in great detail. And I would DEFINITELY recommend this location.

Nichole at the Austin drive location is amazing she works with you she gives great customer service 2 words awesome sauce!!!!!

Nicole was awesome. Helped us find a great unit and great customer service on top of that!

Nicole's service is exemplary! Her customer service focus and attention to individual needs exceed expectations with each and every encounter! The location is convenient and extremely well kept!

This was totally the most exceptional experience I have had in customer service overall if there was 10 stars to give that is what I would give Nicole my experience exceeded my expectations

AAA+++ Great customer service!

I came in to the Austin Dr location to rent a unit and was given great service by Ms.Nicole and Jacara. They helped with upgrading my unit they were very pleasant and I will be recommending this location.

Humble rising to all. First off I would like to say that I am a huge public storage fan and the customer service is spectacular. I want to also give recognition To Ms. Nicole Edwards for her outstanding professionalism and mannerism. Nicole assisted me and my mother with a unit and worked with us when other storage facilities wouldn't. Not only is she an amazing employee, she cares for the culture and people. That woman deserves a promotion. 50 stars for Nicole. Thank you again Public storage!

I moved out my Public Storage unit recently on 1504 Austin Drive, Decatur, GA, and discovered that rats had destroyed a good amount of my items, including mattresses, clothes and small kitchen appliances. I reached out to Public Storage about being reimbursed for my loss and they responded a day or so later saying I needed to have gotten their (third party) insurance. As a matter of law, they are still be liable for properly maintaining the premises, in particular, exterminating regularly. Apparently, the property has a serious rat infestation issue and they know about it. They are using the "insurance" option hustle to get out of reimbursing people for their negligence. I would advise people to steer clear of this location and company in general.

Nicole was very helpful customer service was awesome 25981

Get your life in order, and get your stuff out of there.

Very helpful. Very kind. Honestly was expecting something different in Decatur but Nicole was amazing!

Nicole was very nice wonderful customer service glad I store at Austin dr

nicole was very kind and helped me so much on which storage i needed.

Nicole was very helpful, you need more women like her. Iam glad I choose that location

Do not rent a storage unit here. My unit and the hallway to my unit had giant roaches, trash that wasn’t picked up for weeks and the most rude front desk. The District Manager, Sean Marker, never responded to my complaint. There are several other storage companies on the same street, with better rates that are CLEAN. Go elsewhere.

Nicole was very friendly and courteous she made sure to get in contact with me and keep me informed about everything that was going on with the unit and was very helpful

Nicole, keep up the good work. I loved her service she were prompt and professional and very friendly.

The customer service at this branch was excellent. Nicole at the desk went above and beyond to help us find the storage we needed to move our things at an affordable price. She helped us at a time where we needed help the most. Truly a genuine person indeed.

My experience was wonderful the process was swift and easy Mrs. Nicole was nice and very friendly and she made sure I had everything before, during, and after I moved in.

Nicole was very patient & professional even though it was near closing time she handled good business with great customer care...

Nicole was very helpful and professional when I went by the office to reserve a unit. She listened to my needs for the unit and made sure I got the best rate.

I upgraded my unit with great customer service from Nicole. It was a bit of a challenge to get to the place, where I should land but she is awesome and definitely addressed all complications. Thank you, Nicole for all the extra effort and information to complete a smooth move. Most recommended.

I relocated to the Atlanta Metropolitan Area about 4 months ago. I was referred to this location by a manager at another location. The employee who assisted me with setting up my account was professional and knowledgeable about the process. She went above and beyond to help me feel more comfortable with the policies and how Public Storage operates that facility. I would highly recommend this location to anyone relocating to the area.

I had the pleasure of meeting a wonderful young lady today at austin dr location with miss nicole very nice lady she help me alot am glad i came to austin dr location this girl know her stuff Thank You Nicole

Miss Nicole was wonderful excellent customer service am glad I chose Austin dr very nice lady

Vida provided great customer service today. She explained everything and answered all my questions.

Vida I came today to update my contract and to also get a light bulb installed in my unit. First let me thank you for you customer service from your initial call to me on yesterday advising me about my contract. Inasmuch as I had informed you as to when I would come to the office, I was running late and you were courteous enough to followup to see if I had come by and left. Upon arriving I found you pleasant, engaging and very helpful. Your energy and personality is a welcome change from my last encounter which caused me to write a very unhappy complaint. Thank You Vida, I look forward to you being here . Gold Stars for all that you do here at Public Storage. YAAAAY!!! Stay safe. Betty Windham

Vida was very helpful and respectful. She walked me through everything with precision. I could honestly say 'I had NO questions'. She helped me understand everything about having and renting the unit. I wish there were more people like her in customer service. Great job!!!

Vida was very friendly and knowlegable

Vida was great she gave me all the info I needed

Vida gave excellent costumer service.

Vida thanks you did great

Vida was amazing, she made my decision to join the public storage family an easy one. It was quick, 10mins quick and i feel at home. Thank you vida

Vida Extension very good

Vida was more than helpful!! I was frustrated and having a bad day when she went above and beyond to ensure customer satisfaction. Her personality and work ethic made it impossible for me to leave without smiling; she completely lifted my spirits!! Thanks so much Vida!

Vida helped me did an awesome job

Visa gave me awesome service

Vida gave me good service

Vida was exceptional!

Vida did an exceptional job. She ensured I had a quick and safe experience doing my move out of storage. Thanks Public Storage for having employees like Vida.

Veta is help me with every thing she was perfect

I went into the Austin Drive location and had a great customer service experience with Nicole she assisted me in a most courteous manner and honestly lifted my spirits before I left I wish everyone in customer service was more like her.

Vida was great

Vida very good service

Just made multiple payments and was having a horrible day to begin with. Vida helped me out and was willing to search all my payments. Made my day a LOT easier.

Vida is very nice she gave me good customer service

Vida and Nicole I'm blessed that two ladies did awesome job give help i need and they should have star moment.

Vida and Nicole helped me with everything I needed and explained to me everything I needed to know with detailed information thank you guys. Great customer service

Vida excellent customer service well done

Great customer service, very accommodating

Vida was very professional

Vida displayed excellent customer service skills! I recommend this location.

Such a pleasant experience. I’ve dealt with a few storage places in the area and this customer service is by far the best. I was helped by the lovely Vida who stayed after they had closed to help me set everything up. She went above and beyond and was very friendly. Overall such a great experience. I highly recommend this location over others.

Nichole has been able to accomplish in one day what I've been trying to get accomplished for at least six months. That woman is worth her weight in gold and actually reminds me of what customer service USE to be all about. Thank you Nichole for making an intended battle a simple request. YOU ROCK!!!!!!

Donavon dose a good job keep up the good job

Came in to compare prices. Yalonda was very pleasant and answered my questions throughly. She definitely gave me that customer service experience that will always be appreciated. I know she paid attention in training.

Yalonda Had great customer service at this location I’ve went to other locations before and did not have such a great experience I would like to see more people dealing with customers with her same attitude

I walked in with my Aunt and was greeted by Yalonda. She was very helpful and informative. In addition to showing us the 10×10 & 10×15 storage unit; the customer service was 5 stars. Also notified us of the discounts they have available. Such a warm environment. Thanks Yalonda 👍🏿

Ms. Yolanda was very helpful and pleasant along with being knowledgeable of job. Also, she gave us good ideas on how to save money and the available discounts. Thanks Ms. Yolanda for a wonderful customer service experience.

Vida was a great help!!! And always very cheerful!!!

Vida explained to me that i could make partial payment and that helps a lot thanks girl

Professional, clean, and great location. Would highly recommend checking them out. Ask for Donavon!

Vida showed excellent customer service and made sure any questions or concerns I had were answered with no problem.

Evelyn has AMAZING customer service.

Vida is a great person an I luv her customer service... It's amazing...

Best facility for renting great customer service and fast service. Dd was great.

DD is super sweet when it comes what I am going through. She took the time and showed multiple units to try a find me the perfect unit

Just moved out and had a great experience. TIP: move out by the last day of the month so you can save money.

The price are too expensive

Made my move so easy.

Donavon was a total rock star in helping my family get moved in. It was a hectic and chaotic move and we arrived Donavon couldn't have been more kind, attentive and thoughtful. she was the sunshine on a really miserable day and my family is very grateful for her making our transaction smooth and effortless. Thank you so much!.

Lymia was amazing!

Infested with rats and they are doing nothing. My property damage and they raise rates after 3 months.

Donavin was awesome! He helped me pick the correct size storage unit and gave me some tips on how to properly store my items. Great customer serivce.

Catherine is Awesome! I love her customer service!!

Recently checked in to my unit. Had a pleasant customer service experience from Jasmine. She was helpful and knowledgable. Serviced me with such an up beat personality and was persistent in making sure I got my space for the best price.

Donavan was very helpful in helping me look for what ai needed

Ms.Alyssa was Very professional detail oriented kind

I wish I could give Donavon 10 stars. Very professional and went the extra mile to accommodate. Very clean and quiet at the location and definitely stand out from the surrounding companies

This facility does not deserve the one star i gave but I to select 1 to even type my review. This storage facility has a WOOD RAT infestation , These rats have destroyed my brand new washing machine, they've eaten all of the plastic lines on the back of washer and ate one to the point where its unattached from washer. I'm sure the inside lines are eaten as well. my garden water hose has been mutilate...my items have been stored at this location since March. I have sent 2 emails to corporate about this and another matter which I will not go into on here and nothings been done but they are quick to lock you out of your unit if you do not pay. HELL you should not be in business! I was advised a region manager that i would be compensated for damages and I have not heard anything back. I'm so disgusted and angry i dont even feel like going through my other belongings. We have never had issues with rodents or roaches etc and this is just not acceptable. I was informed by someone with public storage that infestation is due to other customers storing food in the units , well i have no food in my unit and plastic water lines and rubber water hose is not household foods ;-/

Alyssa was exellent

Stored here a couple years ago and was a little nervous about the area but the grounds and unit I was given were so clean! Moving is always a pain but Donavon gave us a few minutes of relief with how smoothly he was able to move us in. He is very kind and professional. Thank you for all of your help.

Cool place

Never had a problem of any kind w/the Austin Dr location.

Donovan went the above five star ⭐️ mark and was honest which is rare. I appreciate you!!!

All ways great a great experience,staff outstanding. Donavan is super knowledgeable of the public storage systems ,answer any questions I have have

Never needed storage space before but Donavon was extremely helpful with making my decision. Thanks for making everything so simple!

Thank you Donovan for all your help today. This place is definitely kept in good hands.

By far the nicest place on the block. If I ever need more space I know Donavon and the staff will take great care of me

Good customer service

Great service from Niyah.

Very kind, great location for my needs, professional service

The staff (Donovan, Devin etc) has and remain very helpful. They also go the extra length in making sure your/my property is safe.

Nice facility! Property manager was super helpful and answered all my questions!

Lasheena & Donovan!!!! What can i say about them? They are the freaking awesomest!!!! They took great care of me "Shaq Gurvin" and the customer service was exceptional. Thanks guy and gal!

Sheena was very helpful and professional...great customer service

Brandy was awesome! As if we connected! Her customer service was outstanding !

Heather was very helpful and informative during my rental process. I wpuld recommend this facility for anyone moving

The service was fast and extremely helpful. I got the exact space I needed. Heather was the employee on shift. Excellent service.

Vida was very polite nice and helpful

Went in to fet prices and I meet a sweet very knowledgeable sales associate.Arieal was very helpful and answer all the questions I had very professionally.Thanks Arieal for all your help

Good customer service from niyah.

Niyah was great with her customer service skills and she made what I wanted happen with great ease it was the easiest part of my moving experience

Great customer service!

I wasn’t satisfied with my things being stored here after moving my things out the unit was full of spiders and roaches after only three weeks mold was started to take over my items it’s mold on the walls if you look closely be careful how you choose your unit .

keli She was a wonderful customer service representative

This company has excellent customer service one of the employee name Keli was every helpful.

Keli was vert fast and had awesome customer service. She found me the best space for a great price and was very understanding towards me. Thank you Keli for your help.

Great service.

Keli is great . Extremely helpful and has a good spirit. ❤️❤️

Heather was very helpful during my rental process and knowledgeable as well.

Keli was amazing very funny for my first time very great and helpful

Ebony Ebony Ebony where to start. First off she was very professional had a great attitude she called me to let me know they were gonna have a auction and I should come on in to avoid the traffic. When I got there they were busy but she is a GREAT multi tasker and had a smile the whole time. I can't say enough good things about her she was WONDERFUL I give her a million stars.

I came in today looking for a place to store my belongings. Ebony was very helpful and she explained everything clearly and concisely. Also she is very knowledgeable and professional. I appreciate good customer service thank you.

Nice staff and clean property

Heather and Ebony was very helpful and had excellent customer service.

Just relocated from Clearwater Florida. Ebony was very warm and welcoming. She made my transition very smooth and I appreciate the great customer service. I would definitely recommend her location for any one in need of a storage. True meaning of southern hospitality😍

Keli is always awesome and always smiling.... I moved in last month and she has been very helpful...thank you.

Terrible. Their employee, Ebony, does not know what she’s doing, will make mistakes, and lie to cover herself. Their water pipes have been broken for several days, and their staff picks fights with each other (Ebony said another employee tried to get her fired by hiding the locks for customers). She curses, is wild, and unprofessional. There’s a reason her coworkers don’t like her. I wouldn’t trust this place unless they were more upfront with their issues.

Keli was awesome and thank you for the storage space for my friend lakeisha . I will send more people to rent spaces from public storage.

Keli was great and had a great tine renting space.... i will be back and thank youbfor the great price and location. Thanks public storage!!!!

Keli is the best manager I have ever seen.... since the I first came into location she has been very helpfully with great customer service. Thank you for everything and I will be back to rent again.

Alyssa is the best !!! She stayed over for us to help up in our time of need !!! It was imperative that we get a storage today and she made sure we were taken care of !!! If every employee at every company were as professional, courteous, knowledgeable & sweet as her there would be no bad reviews !! She is amazing !!!? If she happens to see this please let her know that she was a great help to me & I am forever grateful !!! Thank you so much Alyssa !! Marsha & Aliyah

Thank you Alyssa you was wonderful and found the best space for me. And the cheap space.

Thank you keli for the perfect unit and the great customer service. Will see you again. Public storagr is a great place to store....

Alyssa was great and the rental was fast and easy. Thank u

This was one of the best experiances I have had. Alyssa was very professional, she really knew her job very well. I was in and out within a reasonable time, I felt comfortable with everything. Thanks for the wonderful customer service.

The ladies were extremely courteous! Ebony and her trustee sidekick! These ladies rock.

Great customer service from Ebony!! I came in to get a storage unit and she showed me the unit, also outlined the contract and explained on details my charges and how everything works from using my gate code and to using my key card. I felt like my belongings are safe and secure. I left my key card and she went to the through the procedures to get me another one and got me into my storage fast!! Definitely will be using this place more often.

This is a great and safe location for your personal belongings. The customer service is great. Ebony was so helpful and many other business need someone like her on their team. I'll be telling others about her and this location. I give her 2 thumbs up!!👍👍

I searched the Internet for the specials and found a unit at a fair price that fit my storage needs. I got a follow up call from the office thanking me and confirming my reservation and move in date. I toured the facility before signing the lease to make sure it was clean, safe and had helpful staff. Sasha was great. Very friendly and helpful without having to sound scripted. I would recommend this location.

I been a current tenant with Public Storage for a little over a year. I must say every time I come into the office it's like the first time. Ms. Ebony and Mr. Ernest always take good care of me. They are always helpful and I appreciate the good customer service. Thanks guys😎

Ms. Ebony was very helpful and professional. I enjoy the experience every time I come down to the property. Thanks Ebony.

Amazing experience. Mr. Ernest really knows his job. I've rented 2 storage units from this location and not once did I have concerns of any of my belongings stolen. I would refer the staff and store to anyone needing it.

I had a great experience in the office today with Keli. She was very organize and pleasant and friendly.. I have to give her A+++++++ in customer service...

Ms. Ebony and Mr. Ernest always provides superb customer service when I come into the office. Thanks guys!!!

Mr. Ernest is not just working for Public Storage...he is why I keep using this location. He is very outstanding in. The customer service area. He make sure he has completely met your needs. Job done Ernest!!!!

Ernest is the best! So professional and courteous. And Sean the manager is the same. A great team. My favorite location that I've dealt with by far!!

The employees at this location deserves 5 stars however the owner does not, there was a break in and the lock on the unit I was renting wasn't broken but the guy who repaired the doors cut my lock off and I had to purchase another one because the owner wouldn't give his approval to replace the one I purchased and when I called numerous times I was never given a return call and also for numerous months after the break in those of us with inside units only had access to our units during this property business hours because there were pad locks on the doors and only the employees had keys to unlock them and during this time of limited access the rate increased, I don't think the customers should have to pay more money when we weren't given what was in our contract and that is access to our units from 6am till 9pm, Needless to say I moved out.

Ernest helps me alot! Good location also.

Mr. Ernest and Ms. Ebony are two of the most wonderful people I have ever met at a storage unit love their customer service. Paid attention to detail and every one who came in the facility.

Duane has very excellent customer service as was helpful in helping me find the best size unit.

Customer servicewas awesome will be using this location again

I had my things at this facility and it got mold and mildew. So i made a claim lol they offered me $150 my damaged property. I will not being renting from Public Storage ever. The insurance they make you get isn't worth nothing it don't cover your property. They are just collecting free money from the renters. And i felt that was insult. First it started with the rodents and then water leaking inside my unit. I hope that doesn't affect the outstanding customer service that Mr.ERNEST give to the customers. My problem is with the insurance company.

Good customer service from duane

They put up new card locks and it hasn't worked three time they haven't done a credit on unit for inconvenience caused by me being unable to get in due to new locks and they want you to pay on-time but I'm locked out the unit sad I won't recommend the one on Austin Dr plus they don't have a emergency contact and I was told I'll get a call when changes come about and didn't

I have had an assume experience with Mr. Ernest. He has a unlimited wealth of knowledge to give and share on the importance of customer service and business matters. I have stopped in.. not only to pay my rent...and even when I didn't have it to pay but I listen to and learn from him some life lessons that I pass along to my daughter. Not that I didn't get those lessons myself from my parents. We all need refresher courses in dealing with people and how to deal with matters when we come to crossroads that are going to happen. It's how we deal with people that will make or break how people patronize a business...I was at that crossroad and because of Mr. Ernest I am still a Public storage customer....Thank You Mr. Ernest. You do make Austin Dr. location what it is!!!!!

Anissa helped and was awesome!

Great service. They answer the phone when I call. Their personnel is friendly and helpful. Clean and lighted so that I can sort through boxes. Ernest has been especially helpful and friendly...always smiling and offering a friendly greeting. Sometimes the days can be long and a kind smile or word really makes a difference.

I have rented from these people for years and they have the best customer service the site manager was great with anything i needed

Trystan was very courteous and polite, she took time to answer all of my needed questions and have very clear answers and instructions....

Ernest is the best!!!!!

Trystan was so nice! She was very knowledgeable and showed me many units until we got the one that fit my needs.

Trystan has amazing customer service she helped me out today with my storage and I recommend personally asking for her.

The service was very nice and well explain, the young lady Trystan was very helpful. I'm so glad they was in that area cause they I got everything I needed there. Thanks Trystan

I really enjoyed my experience with Trystan and Ernest. They helped me save alot of money

Ernest and Trystan always give me great customer service whenever I come here.

Really polite employees; they get the job done the right way. Manager Ernest does great at maintaining entire property.

Trystan was great very nice and helpful!!!😎

So far so good. Good location and Trystan was exceptional.

I would give it 2 1/2 stars because its close to where I live, but due to an break in they lock the doors to the inside units and you can only get in while staff is still on the property:( I work on some weekends and cant always get there before they leave. Also since they bought out the original company, the District Manager has went up on the price 3 times. He is passing the cost on to us. Never had any burglary problems before PS took over. With the money they are charging, this company should have made repairs to the fence before the break in and the damage to some of the units. Yes, I've called to complain, waste of time. The last increase jumped up $17! Not $5 or $7. Hopefully my situation will change for the better:)

I had a great experience with Trystan . 👏 definitely has great customer service !

I have had an excellent rapport with management and staff who have offered great customer service.

I did not have a good experience at this location. First thing, I made a reservation for my son to rent a unit on Sunday. He called the office to make sure that he knew where the location was and the associate told him that she could not give directions, she can only give the address. My son got there and was told that he could not rent because he did not have proper ID. He lost his license and had a new one from the DMV which is legal ID but because it was paper, she would not rent to him. He came back with my other son to rent the unit, she then told them that she could not rent to them because they had to get the insurance that Public Storage sells. My son called my sister in law who is a former employee and she told him that he could decline the insurance. She was acting as if they were interrupting her day or something. After reading the reviews on this site, I cannot believe that this is the customer service that was given to my sons and if this young lady does not want to be bothered when she is at work, then she should not be working in customer service.....I did get the DM's number and do plan to call.

I had a good experience today with the representative Ms. Christie at the AustinChristi at the Austin Drive location .

Ernest was the best help in the world. I will refer everybody here.

I was looking for a storage place where I could put large equipment. I had someone else call for me. The 800 number said nothing open but a unit on second floor. When I got there and spoke with the manager Ernest help me get the unit best for me. He showed me a number of units. The best in the area.

Thank you to Mr. Ernest for all of your help getting my unit transferred. Your kindness and warm smile was much appreciated after such a stressful day!

I have never had a storage unit before, so I had no idea what the procedures and idiosyncrasies were, but Nasha made the whole experience effortless and provided me with an excellent introduction to everything. She was friendly, and helpfully answered all of my questions. When one has to move, it is stressful, but she helped to make this aspect of it effortless. Kudos!

Ernest provided knowledgeable customer service and made my move in very convenient and easy.

Good Customer Service Ernest was great at explaining the prices and sizes of the units.

Ernest was very polite and helpful. He made my experience a great one!!

He was very helpful and nice

Prior to relocating back to Tampa, FL, I rented from this particular Public Storage facility on Austin Drive where I had the opportunity to meet Ernest. One of the BEST Customer Service representatives I have ever encountered. His professionalism, mannerism, as well as personality was impeccable. I have been using Public Storage for quite a few years, and I must say that I will always recommend this particular facility to all I know based on price, location, cleanliness, and again, ERNEST. Upon departing from my unit to relocate back to Tampa, FL, I shared with him why I had to depart (death of my son). He took the time out (of his busy schedule) to extend his condolences to me and my family. And to go a little bit further, he went out of his way to make sure my exit (without stress) went OK. My new experience with my new Public Storage facility (Lazy Lane, Tampa, FL) was the perfect location during my transition, so I commend Ernest for the job he is doing with Public Storage. Not only was he professional, and personable, he was also very considerate with other clients, based on my observation on a busy day. Not to forget, he was also very attentive and reliable. I highly recommend Earnest for a raise, promotion as well as a month off "ALL EXPENSE" vacation to anywhere he may desire. He well deserves it as much as Mary (on Lazy Lane) in Tampa, FL Both location employees have been very supportive and a major asset to your facilities. I have no regrets being a Public Storage client and would and will continue to recommend all I know to continue supporting your business. Thank you Ernest for all you do for Public Storage and hope my recommendation (on your behalf) is recognized). Paulette D

Today I rented a unit long term, this was my first time at this location ; I almost missed it but I am so happy I didn't. Mr.Ernest was AMAZING, great deal of patience, and most importantly Customer Service beyond HELPFUL! GOD BLESS & Keep Up The Good Work :-) I will become Loyal.

Reserved a unit on February 9th. Visited the location on February 10th. Met with the manager Ernest. He asked me what I was storing. I told him and he said let's take a look at that unit. He felt it may be too small. After I looked at the unit, he was right. He offered a larger unit and explained how it would be billed. I was very happy with the larger unit and so were the movers.

Mr Ernest, Is very Helpful, Knowledgable & has Great Customer Service..

When I first moved here I got a deal and it was no hassle my own gate code and door code customer support services on point friendly management and staff I thank manager in white Volvo and new associates Brenda

Great place to store your things. clean, safe, overall very good place to have your things

Great storage facility and excellent customer service.

Nasha is an amazing employee she helped me with all my needs and got me a great price I would recommend this location TO ANYONE !!!!!

Mrs Keli customer service was excellent and I will refer a friend to public storage because she was very nice person I will make public storage my second home because of her thank you

Great service!

Evelyn was very helpful while assiting me with my storage needs...

Evelyn wad on point she called me before I got there and everything ready for move in👍👍👍

The greatest costumer services I've experienced. Thanks Mr.Ernest.

My experience here was great journalist took great care of me and I was at the store location at 25981 and if asked yes I will recommend anyone

Evelyn was the best thank you

Ernest and Nasha were great!! :-) Very good location!!

Evelyn is great, she explained everything to me.I loved the fact that I received reminder calls. Thanks Evelyn

Ernest was very helpful and very friendly. I am grateful for that at this busy time in my life.

Great experience! We are glad we signed up at this location.

I had an awesome experience. Ms. Evelyn was very professional and patient with me. I highly recommend public storage on AustinDr.!!!!

Ernest is always unbelievably helpful love this location

Ernest was very helpful, he made sure that I received the best experience and deal! The storage unit was more than what I expected, climate controlled and at a low price monthly!

This storage facility is very clean. The manager Ernest is very knowledgeable, and he made the process very easy! However, locks are a bit pricey :)

Kwana. Was profesdional

Ernest was great. Awesome customer service.

I went in to this location to purchase a storage . I was greeted by Lady named Nasha . Her kind smile was welcoming . She explained ver disruptively about the sizeing and pricing of storages . Before i made my choice she took me to see the actual sizing .Great Customer Service At This Location

Very helpful

Good service 25981

Hailee and Ernest

Hailed and Evelyn. Where wonderful employees. They were very clear with explaining. The document. Etc...

The service at this location was excellent. Hailee and Ernest were very professional and helpful.

Customer service is great! If I ever need a unit again I will definitely come back to this location.

Hailee was very helpful and courteous with her service. Definitely enjoyed my experience with Public. If needed I would choose to use your company again. Thank you Hailee and Public!

I have had less than ideal experiences with self-storage facilities but I am happy to say this Public Storage has given me the easiest time and highest quality service! All of the employees here have been great. Hailee was the employee who helped when I first began coming to this location. She really set the tone for that high quality service I'm talking about! She was very patient -- answered all of my questions clearly and seemed happy to be doing so. All in all ready and willing to aid in whatever way she could. This is the location to come to if you live in the Decatur/Lithonia area.

Hailee customer rep was awesome promotion in the near future is much needed

The customer service at this location was great! Hailee and Ernest were very helpful.

Hailee had a great attitude explained cost and gave great customer service. I left feeling I had everything I needed explained and nothing hidden

Nasha was very good and had wonderful customer service skills

Nasha and Ernest service was great.

The service that I received from Day 1 from Mr. Ernest and staff was absolutely incredible! They were attentive, courteous and polite. I enjoyed patronizing this Public Storage on Austin Dr. If you want outstanding service and customer service, I recommend THIS Publc Storage facility. Thank you, Mr. Ernest and staff. God bless you and the staff.

Great service and suggest that everyone that need to storage anything in the area its the best place to store your merchandise. Customer friendly and that Gabrell is wonderful!!!!!!!I