Public Storage Self-Storage Units at 1750 Oak Ridge Road, Austell, GA

Niesha gave great customer service

Shinika was very helpful and informative during this process. This is my first storage unit and she made it easy. 👌🏾

Sheronda who runs this place is the absolute best 💯.

I wish I could SUE THEM for all these mice! It's infested my house. I had NO mice the house was brand new! Nice was in the boxes from this DISGUSTING PLACE EDIT AFTER GETTING THE REST OF MY STUFF OUT, I FOUND WATER DAMAGES EVERYWHERE BLACK MOLD THAT GAVE ME AND MY KIDS HEADACHES

MICE MICE MICE WATER LEAKS MICE

I love this place... clean and friendly and professional. I can stay in my car and close/ open the gate with my phone, love it

Very clean and well maintained property! Staff is professional and polite. I noticed an increase in rent this month as well as an increase in insurance, without any explanation. So I’ll be looking into different storage places for the next few months

Awesome customer service even got my father rent down almost $100 lower thanks Neisha and Trey for being so kind and knowledge

They are nice employee and very friendly. This has to be the best place to rent a storage

Tray was great!! Awesome customer service and speedy service!!!

I truly have had a great experience since I have been here, Ms.shinika Williams has truly went out her way to accommodate me in finding a unit. Come see Ms.shinika she got you.

Easy set up over the phone then download the app and you have an access code on the phone and it's pretty clean

Tabbitha was pleasantly professional. She made my storage rental happen fast and was friendly. Thanks again!

Quick and cheerful service, thorough going over the policy. Thanks!

Your representative Jordan at 1750 Oak Ridge Road in Austell, GA . He helped me to choose the right storage unit, with information regarding each unit. Thank you so very much for your help.

Just go find a storage elsewhere! I’m paying for a “climate-controlled” unit. The temperature has been almost as hot indoors as it is outside each time I’ve been there. When I chatted with an agent, they basically said in the agreement it says they don’t guarantee temperatures. If I wanted my things stored in sweltering hot weather, then I would have gotten an outside unit! I’ve had my unit for almost 5 months and they have sent me an email that my rate is going up. So I guess they can change the rate up whenever they’d like?! Bait and switch! I chose this storage company because of the rate that was advertised. I’m currently looking for another company to have my brother move my things. Such an inconvenience! They clearly read the reviews! If you notice they only respond to positive reviews and ignore the negative ones instead of trying to resolve the issues!

I have had a unit at this location since 12/31/22 I have went from paying $167 to $269 a month don’t go past the 6th because the will definitely put all these fees on your account and don’t hesitate to cut your lock and try to auction off your stuff. I called the corporate office for assistance as I have been going through a difficult time as a result of health issues I told them I paid my monthly rental plus late fees if the could please just waive the the auction fees and that lady told me no they don’t do that and then had the audacity to tell me can I pay them I said I don’t have a choice to find the money as my items are valued over what the fees are. I was told when someone called me I had till the 18th of Aug but them someone calls me on the 13th and says my stuff was going to be auctioned off the next day. Nobody ever answers the phone one day I went there nobody was there during normal business hours I had to call another location and they kept trying to reach the property manager then I find out the property manager was no longer working there and different people were being sent out to help with this property manager. I have never been so stressed out by this whole ordeal in my life having to deal with everything else going on. As soon as I can get help with moving my stuff to another facility I will be getting out of there because Public Storage has no human compassion for people who are going through a rough patch and have already loss so much during Covid to even work with their customers. The only thing I appreciate is the fact it’s a security location with temp control units other than that I can say anything good about this location and if you need to store stuff long or short term go somewhere else!!!!

jordan and tabatha were sooo helpful! they were so considerate, accommodating, transparent and knowledgeable. they’re the epitome of what good customer service actually looks like

Unsure why there are so many positive reviews. This location charged me for insurance that i never purchased, and has continued to charge me after I moved out on the set move out date. I am unable to contact anyone or get anyone on the phone but that did not stop them from repeatedly harrasing my with phone calls about when I was moving my things in and they even called to confirm the move out date which i adhered to. Avoid avoid avoid.

I wanted to extend my heartfelt thanks to Megan for her exceptional assistance in finding me a storage unit. She made the entire process incredibly easy, from moving in to combining units. Megan’s professionalism and efficiency ensured that everything went smoothly, and her friendly demeanor made the experience even better. Additionally, I would like to thank Jordan, who initially helped us find our first unit when we first came to the location. His great customer service and helpfulness set the tone for a positive experience. I am truly grateful for their help and highly recommend their services to anyone in need of storage solutions. Thank you, Megan and Jordan!

Megan is an absolute gem. Thank you for a most positive experience and truly made my decision to rent here the right fit. I give Megan 20 thumbs up!

Megan was amazing!!! Extremely helpful and very professional. I'll definitely recommend this location. If you come into this location MAKE SURE YOU ASK FOR MEGAN!!

Moving your things can be stressful so if you visit this location ask for Megan. She was a life saver!!! She's extremely knowledgeable, professional and kind. She provided options that made sense and made my process so much easier. I arrived right before they closed and didn't feel rushed. Excellent customer service!

Customer was excellent and I received great advice and help with my unit The woman that assisted me is Megan and she was very polite and thorough! I was very satisfied with the size and pricing! I will definitely be recommending this location!! Ask for Megan!!!

First I’d like to start off with the fact i was so happy that someone was actually there and they have not switched over to a kiosk location !! Megan was such a great help was able to answer all my questions and had a great attitude 😁

Great costumer service

Megan is awesome, she helped me so much and I would recommend this place to everyone

I was very pleased by the customer service with Megan, the employee working at this property. She explained the prices and units to a T. Very helpful and very respectful. Thank you Megan

It had a pretty good place but we didn't understand not having 24 hour access and limiting your access for certain hours . Sorry but won't be using their services again.

Sophia Porter and Corey Wellington This guy Name Jordan Davenport is very helpful nice 👍 Thanks

My stepfather passed away so I very quickly had to get my parents things moved out of their home and into this storage unit. When I went to get a unit the alarm in the office was going off over and over and the man working there seemed so confused like he didn’t work there a lot and took forever to get me set up. He told me he set me up on autopay but a month later I was told my payment was late. I explained my situation to a woman that was working there and she showed no empathy for my situation and told me my request to waive the late fee would be denied. I sat in my car and called corporate and they were so kind and empathetic and quickly let me know that they’d be happy to waive the late fee for me. I don’t understand why I couldn't have received the same level of courtesy from the front desk staff at this location.

Really great experience

Monique the manager was awesome

Thanks for everything, Ms. Sabrina is a very welcoming and awesome property manager.

Friendly staff

Sabrina has great customer service! Highly recommend this location.

Danielle was very helpful with my storage unit!!! Excellent customer service!

Staff is very professional. Thank you Danielle and Sabrina.

Very nosey employee. Will get in her car and drive close to where you are and watch what you are doing.

Sabrina was very professional and considerate. I will definitely recommend this storage facility!

My experience has been wonderful!! The manager Sabrina is amazing! Very professional and nice

Sabrina that work at this locations was the sweetest person she made my day and helped me out on deciding which storage was my best fit I highly recommend renting with her

Sabrina was outstanding,her customer service skills and personality are impeccable

Very helpful and attentive. Communication skills are great as well

So far so good!

The manager worked with me when I had to keep changing my check in time. And was so great to work with when I got there.

Sabrina was very helpful. She is very knowledgeable of her job and I would seek her assistance e in the future.

Man I rarely do bad reviews, but this is so disappointing. I’ve been at the storage facility since 2012, literally 9 years. From 5x10(2012 2 months for $45 increase to $55 before I got a bigger unit) to 10x10 (2013-2017 from $62-$84). I upgraded to 10x20 from 2017- current at a rate of $163-$311) I complain about my rates in 2020 of August when it was at $240. I got approve for a decrease to $210 for 11 months, then jumps back to $240 and now $311. I just gave up on asking because i barely can get an answer at times. I’m on autopay so I never miss a payment. Stay away. I’m trying to find another storage place now with better rates and I’m seeing 10x20 at other facilities going for average of $169 and some are other public storage and some are not.

Sabrina and Fre gave me the best customers service a customer could ask for! I chose the right location for my needs!

Sabrina is always a pleasure to work with.

Great Service

Sabrina was awesome to me. She explained things very nice && I look forward to renting a space.

We love storing our "stuff" here. Friendly staff and 3xcellebt customer service. Thanks

Shannon was amazing I definitely would Recommend talking to her I love her. Service was amazing.

Communication has been ok. I called 4 times in one day never got anyone and not call back. I finally got a call back and they were flexible on me rescheduling my appointment. I told them that I would come 930am Sun 24th, I am here along with another person, it is 948am, no one is here. I have so much to do I will probably leave @ 10a. 😐 Update, I received calls and apologies from them. They let me know what happened and have been very helpful.

Heather was EXCELLENT today she really helped me out. Thanks Heather!!!

Very pleasant and friendly, Sabrina and the ladies were very punctual and helpful! Definitely will recommend public storage to the others!

I had an extraordinary experience this morning. Heather was super helpful from the moment I walked in. I came just to inquire about sizes and pricing. I left feeling smarter and in a great mood. She gave me a tour and educated me on everything I needed to know and more. My new unit is perfect and I feel great about my purchase. Thanks Heather!

yo Heather did her thing helped me out a lot in a tight situation if you ever need help ask for her

Sabrina is the best helps me with any problems.

The facility is one of the CLEANEST and SECURE ive ever used!!!! Thank you so much specifically to Sabrina!!!🙏🏾💜 This lady always says hello and is very courteous as well as understanding. I have been meaning to leave a review and now I am. Today Sabrina went even MORE beyond her scope of work. She help me carry a king size mattress out the unit to my truck! Truly grateful and appreciate Public Storage for recruiting and training amazing people like Sabrina. Thank you!!

I went to this location for my storage needs . First time trying it. I encountered Sabrina . Oh my. She was my Angel that day . Helped me with the process of getting a storage unit easily and quick . Definitely recommend. Thank you !!

I have been with this storage for 2 years through this tough pandemic and they have raised the rent by $50 every 6 months. After 2 years I asked them to consider lowering my rent and they won’t. I don’t know the owner who lives in this location but they are rarely open during office hours. This location has a poor availability and if every late they don’t waste any time to cut your lock. I would not recommend this storage company to anyone, there much better out there. UPDATE: I am giving them another star because since my complaint I have received assistance. I was discounted for 1 month of the year. And since going to pay my bill, some one has been present to hemp me.

Sabrina was very nice and helpful. Very good customer service