Public Storage Self-Storage Units at 380 5th St SW, Vero Beach, FL

The unit was very easy to reserve online. It is very clean inside and nice. The issues to be aware of: 1. They charge you $20 for a lock unless you show up with your own and only then will they not charge you. 2. They mandate you use their insurance and give you the first month free. Then charge you $20 a month for only $5000 in coverage. That is highway robbery. Of course they say you can get your own but then scare you by saying most homeowners dont cover it and then you have to prove yours does. 3. Directions to your unit are lacking. I was assigned a unit in the D building. Good luck figuring out how to find it. None of the doors are labeled telling you which doors access which units. 4. Only had one cart in a building with over 200 units. Really?? Had to go to a different building to get another.

Great service

I came to get a storage unit and Annette was such a great help. Excellent customer service. Came in office for help today Annette was very helpful again

Nice and clean facility saw a young lady cleaning today she was very nice. Miss Erin asked how my space was and had a conversation she was very nice.

The staff at the US 1 location was excellent! They made it VERY easy for me to change my storage unit on the same day.

Annette is extremely helpful and knowledgeable as well as friendly and helped me take care of all of my storage needs.

Annette made the process very eas!

Very nice employees and love the units are so clean

Friendly Management and a very clean location with easy access and accessibility—5 star location.

The person I talk to to originate my storage unit was very helpful very nice and friendly. Also the follow up call asking if I had any questions was very appreciated because I did and she answered them completely. I appreciate good customer service and that’s exactly what I got from Public Storage thank you

Kati did a great job

Carolyn is a great person to get all your needs simple and professional.

NEVER USE PUBLIC STORAGE. EVER!! Was 1 month late on payment due to the hurricane/ weather / and personal reasons ( not in my control) and they put my unit up for auction FOR BEING JUST 1 MONTH LATE!!! Even with communication, public storage did NOTHING to help those affected by the hurricane. This company is money hungry. Paid over $150 in auction fees , $70 late fee , they cut my lock & now I have to go spend money to buy a new one!!! I totally understand this happening to people who don't pay their bill at all or that don't communicate but I've never been this late paying my bill, in the whole year I've been using this company. Y'all need to do better. It's already a crazy expensive time in life. We list everything due to mold contamination & then the hurricanes..... this company is not for the American people.

Mrs Annette Was Awesome

Carolyn is helpful and gives great customer service. The facility is clean and well managed and they will rent you what you need they don’t try to upsell you.

Ms. Reed showed gave me great service and professional attitude.

if I could leave a review with zero stars I would. My wife and I rented identical units when the first month was supposed to be free. Three days later we get a bill took us two weeks to get that straightened out after the first month we noticed my wife's unit increasing in cost fast forward six months later her bill was over $800 for two months mine was still under $300. No one could ever explain to us why my wife's bill was so high. we attempted three times to make the payment in cash so we could get an explanation but no one was ever on site during business hours. the night before it went into auction we attempted to make the payment again we made it that next morning they still auctioned our stuff off I had to pay the man $300 in cash just to give us our storage unit back after he went through everything. I will never use Public Storage again and I will never recommend it ,in fact I will steer people away.

Rented a space off old Dixie the property is very clean and the customer service was great. Thank you Matt, Carolyn and Susan for all the information and checking up on my move in. Yall are awesome.

Don't trust any of the people at public storage they will lie without a conscious

Manager is fantastic Carolyn was great easy to speak with and I was thankful for her service

Sin at this location is very rude & unprofessional. I called being told they’re giving me a courtesy for being at the site after hours, which is false. I only go there during the day. I’m the only one with my key for my lock & code for gate. As I continue to speak, he cut me off & stated someone else will call. Second location that makes an error, when addressed, they continue to be unprofessional & no respect for a valid concern! Will be removing my things to another company & never will I return! Been a customer for over 20 years…

Won a storage unit in an auction! The staff was great to work with. Very informative, and approachable!

This is a poorly run location. We showed up to our storage and they had cut the lock by mistake and put another lock on it. Since nobody is on site, it took them days to even reply. Finally after 2 months, they issued a refund, but it was only 50% the cost of the lock. So cheap and irresponsible. There are many other storage places where they aren't so disorganized.

The perfect place… HJ was so great to me.. 5 stars 😁

Cheryl the property manager is a great worker. she has witness me being in a not so good mood several times and was able to be respectful of my feelings and understanding why I was upset and the several times I have been in that state of mind she stayed professional and kind. She has always accessed the situation and explained why things was like it was and I appreciate her for that. She is a hard worker and I'm sure customers like myself can be difficult at times and I apologize and that's more the reason why I'm doing this rating on her. She works under pressure well and tries her best to help customers, she is appreciated. Thank you Cheryl for all you have done in my difficult situations.

Property manager is very rude and disrespectful had me waiting in the premises for over an hour then wouldn't even return my phone calls very unprofessional on her behalf very disappointment with public storage

** Nate did not help me. Transferred me to corporate! Mia at corporate extremely rude!! She didn't help at all. 20 minutes on the line and no-one helped! I rented. I closed unit. They owed me money. I never received my credit. **Poor customer service: Nate was rude/ unprofessional!

Cheryl was wonderful very helpful and ready to help

Mrs Caroline was amazing and she is an angel.

Although the units I rented were useful and the staff when I first got them were helpful, there are a few things that prevent me from leaving five star reviews about this place. Had I written this just after getting the units, they would have probably gotten 5 stars, but this is a review of having my units over a year. 1st- the cost of my units doubled in price over the year I had my stuff stored there. I can be forgiving over a slight increase, but double! They went from $114 to $220 each. 2nd- they never had anyone in the office ever. I get that I had my stuff in storage during covid, but even after that, the office was aways locked and unattended every single time I went to my storage units there. There was a restroom there too near the office and it was always locked. When loading or unloading a uhaul truck full of things and having to leave the property during the process to go somewhere else for a bathroom was a royal inconvenience! LASTLY, and probably the most annoying was that they had only one flatbed cart available per building for moving boxes and things.. One time in the entire year + that I had my stuff there was one available for use. They should have at least 3 per building (one at each entrance) for customers. I think because of how hard it was to come by someone was probably storing it in their unit so they had access to it or something. Everytime I went there, I walked the entire perimeter and checked each entrance and there was never a cart available other than that one time! Absolutely ridiculous.