Public Storage Self-Storage Units at 2450 S Nova Road, South Daytona, FL

Shanniece Help me through my whole process she did a wonderful job she explained everything well and the process was easy and quick so I say she deserves a 10 star.

Barbara and Shenniece were so kind and helpful

Horrible place and management, unit infested with roaches and rodents Rented a 10x15 climate controlled unit and store my belongings, furniture and boxes. Two months later, I Came back to pick them up and found unit infested with roaches and mice poop. Couldn’t take the boxes home. Went to the office management to have unit treated by exterminator so that I can take my boxes but it has been more than 3 weeks and nothing was done, expect charging me for another month of rent

Josh and Yolanda are amazing and give the best service you could ask for

Yolanda and josh are two of the best!

The service that I received absolutely wonderful. Ms. Bobbie handle my questions with great precision. She even supplied me with addition information. Thank you hun. I LOVE YOUR ENERGY. BOBBIE GIRL YOU'RE THE BEST. KEEP UP THE GREAT WORK.

Rachael and Josh were a big help

Terra is the best employee Public Storage has!! After 3 yrs if doing business she is by most, the most HELPFUL person everrrrr!! I so appreciate her! Need more employees like her

Heard from several customers while taking my mom to try to pay the bill that this and other offices of this company are not consistent with their personnel there to get help on the days that payments are being received in person on those days. Enforcing digital forms of payment by its customers. Therefore, enforcing late fees and penalties if not utilized due to lack of staff in office during the five most crucial days of payment. I t doesn't seem like this is good business. A business without a conscience to its patrons is lacking the foresight for customer retention.

Re: Property manager Rachel at Daytona Beach 350 N Nova Rd Thank You again for your help Rachel, you are the best property manager that Public Storage has as far as I am concerned, everytime I have a problem and come to you with It you seem to resolve my problem some kind of way

That location has the best management team yet..or ever. I have had at least 9 o r 10 In my life time and I have seen The worst-case ones before.

Joe at S nova was a wonderful customer service experience. Recommend if you’re storing please come and see Joe. He will get you in and out in a heartbeat! Amazing experience, could not be happier with Joe’s performance.

I wanted a place to keep some boxes and my furniture. Regarding the units, Josephine was very insightful. I was able to understand the units better due to the pricing assistance she provided. She took us to the unit that was most similar to what I needed. I was very pleased with how well it turned out.

Josephine was a big help just telling me information about the storage units unlike the other storage places in the area i will definitely recommend this place and I will come back !

Do they have outdoor units. Looking for 5x10

Josephine was not only one of the kindest employees in helping me with my storage unit downsizing regards but she also helped in maintaining a positive rapport and happy demeanor. She helped me with my storage needs as well as in a positive meaningful way. We need more people like her!!!! She’s an asset to me and your company, in my opinion.

Joe and Josh are so helpful! Tammy too!

Joe at the South Daytona location was amazing. He went above and beyond for me. Give him a raise!!! He deserves it

So far so good. The check in was easy. The woman in front desk was very helpful and efficient.

The young lady was very pleasant. She's very helpful handling an old man who is not very good with e work. The only thing I didn't like is that it was harder to rent a unit then it was to buy a new car.

Soooooo helpful & clean!!! Love Rachel she helped me with a big problem with a smile....Jodi was real sweet too!

They are very rude and a big rip off. Would never recommend anyone to go here. I had wear on the ceiling of my unit that caused my belongings to get wet and ruined. And all of my staff hat mouse fecies in it.

Units are smaller than measurements given.

This place handles eveything quick and easy! Chris helped me with a few problems professionally and in a quick manner! Definitely saved me from a few headaches!

Excellent customer service, very friendly and helpful!! Would definitely recommend if storage is needed!!!

Great price for the size of the unit, way better price than other companies in the area. Super clean and ready when I took possession, and Joe at the South Nova Rd location provided top notch custmer service

Chris was extremely helpful, he made the process very easy and gave us all the info needed. He was super friendly and professional.

In and out with the quickness. Chris even opened up a little early to expedite the experience. Pretty large premise but that doesn't mean there's spaces available. Not 24hr access, but 6am to 9pm. Use the web site for fastest experience. They even offer app you can download to manage your account. Even opens gate which helped today as it was raining!

Happy experience! Chris is excellent!

Joe was great and knowledgable when it came down to everything I needed to know. He was very courteous and showed me the different sizes on tablet. I greatly appreciate all his hard work and effort to make my experience a valuable one!

Worst place to rent to unit they are shady with prices. We rent unit which cost 70 a month so Paid 193 had include all fees n for the january rent on 21st dec n was told feb month will be 70.and so on 7th jan got text massage we no longer have access due non payment and late fees need to pay im order to get access when we called person was confused but said we need to pay 133 dollers more.

Very pleased with this public storage location, easy to sign up to, easy to use. The people there were helpful patient and friendly!

The absolute worst! Our entire unit, brand new unit mind you, is filled inside with debris, dirt and leaves from the maintenance people coming through with their leaf blowers... and because the units aren't sealed properly our entire storage unit is covered in debris ... Complaints made 3 different occasions, nothing done!

Joe is really informative and helpful. He was able to answer any questions we had regarding the unit and any pricing. We got a great deal and I would definitely recommend using this facility.

My aunt will be moving to the area in a couple of days so we decided to check this place out… first of joe and rachel were amazing and so helpful! I’m so pleased with the customer service that was provided for my aunt and I.

Joe is a breath of fresh air when shopping around for storage. I wasn’t sure what storage I was going to choose but I think I figured that out, easy enough with the help from Joe. He’s very knowledgeable about the units and pricing and he’s very pleasant as well. Will definitely be referring public storage to everyone I know because of this experience. Thank you Joe!!!

Vicky and Joe were awesome! I love that the facility is super secured. I definitely have a good peace of mind leaving my belongings there.The process was so easy! So glad I was able to find them last minute.

Front of desk people Joe and Vickie were very helpful

JOE IS Awesome he got me in and out!

Great service and friendly staff.

Very nice young lady by the name of mrs Sandra I was stress from a lot on my life and she gave me a breath of fresh air .

Sandra is a pleasure so nive and helpful she deserve 10 star

Nice staff

They raise rates consistently

Nicole was awesome 👌

When I first moved in roughly one year ago the lady that was managing the place at the time was rude. After a while I quit seeing her and started seeing new people managing the facility who were much nicer. I like how all paperwork was handled online in electronic format and the process was super easy. Upon leaving I had an issue that had been handled by the public storage call center instead of the local office the lady was very short, not nice at all. At the end of my conversation with the public storage Call Center I asked if she would transfer me to the local office, she said yes but theyare going to tell me the same thing. I was transferred to the local office where I was helped politely and all my questions were answered by the staff, the lady was very nice. You are receiving four stars instead of five because Public Storage as a company shouldn't run all their calls through a call center. I should easily be able to connect with the local office instead of having to physically go to the facility. That doesn't work for busy people that work more hours than the office is open.

Clean

It's storage

I had some questions. And Nicole went out of her way to help me. She knew all the information. And what she was very professional and pleasant. She was kind of like a breath of fresh air with everything going on in the world today.

I've been a customer here for a few years, and always have great customer service, no matter the issue. Today, however, i was pleasantly surprised by Alexis and her review of my account. Pavel, the regional director, was also there and so helpful. To you both, i appreciate it! I will continue to be a customer with this company... Until i dont have to :)

So far, so good. Very comfortable with my unit. Just wish access hours ran a little later :)

My.buddy rented a unit and after 3 weeks mold was all over his couch needs better attention to water spout flow age probably flooded unit

thank you melissa and vickie they are amazing and a wonderful help great customer service skills

Oh my goodness!! Chasity is the absolute best!! Went way above and beyond for my family!! I can NOT thank her enough!! Thank you!!! You brought tears to our eyes because of how nice you were to us!! ❤️❤️❤️

Chasity was amazing!!! Helped on so many levels. She went above and beyond for our move that was stressful except for her and your public Storage!!! Thank you Chasity!!!!

It's always been a great place to store your stuff they keep the lot clean the customer service is great . If you actually talk to them and you're having issues they'll work with you. And the move-in cost is the greatest anytime I need storage this is where I go

Rats infestation destroyed almost 60% of my mothers storage. Almost everything was destroyed. We lost over 3k in mattresses and sofas. Insurance only covers $250 dollars. Do your self a favor and dont storage here. Management DONT CARE AT ALL.

Definitely help me good and they're real nice lady

Awesome place. The Daytona location didn’t have what I needed, they hooked me up a reservation at the South Daytona location. Mary at the South Daytona location is a 5 Star rep. She was super friendly and got me what I needed on short notice. Pretty standard facility, clean units, good prices. If you’re looking for storage in the Daytona Area look no further!

Terrible!!! Mary is the worst!! Nothing, not one single thing I was told by her when I rented the unit was correct. It has been a battle for months, there’s nobody in the office when you need them it has all just been one big nightmare! I do not recommend public storage for anything.

Plenty of storage units available.

The help there was very nice and the process was quick no need for wait or anything like that

Nice place but don't try to bring a tractor trailer in.

Ok. So ya got a lot of stuff and need a place it. Here it is. Very clean and well maintained. Mary did a great job setting us up with the perfect unit and explained everything and insured there were no more questions. Security is quite evident with monitored and recorded cameras as well as having to enter your unique code to enter AND to exit! Thanks Mary for a job well done!

How much is it to rent a storage unit from month to month

Mary is awesome! I have never laughed so much during a stressful situation in my life! She really made this experience wonderful. Thanks, Mary!!

Mary was real helpful and a pleasure to work with. She’s knowledgeable and knows the property well. Followed up on previous negative reviews regarding a mouse problem which was due to a previous renter storing food in her unit. She was evicted. Rent increases basically keep with inflation annually. Kayla did a great job also.

I have to say I was hesitant about renting a storage unit but Nicole really sold me on the convenience the location and the prices. She answered all of my concerns and helped me out a lot. Excellent customer service

I came here because it looked clean, had locked gates, & conveniently located & have used them elsewhere. But I will not be back to this location. They are the most expensive around, raised my rate after 5 months, have had gates wide open for the last week, no senior discount. Owners more interested in lining their pockets than providing considerate business model to the public. However, on positive side, Mary in office was excellent, knowledgeable, helpful, & a pleasure to talk with.

Nice roomy unit with easy to open door. Also like that I didn't have to go all over town for boxes, tape & moving supplies and stuff I needed (and forgot to bring). They have it all in their rental office, and even stuff (damp check) and plastic covers to keep the moisture & debris from ruining my sofa. Thanks Leslie & Mary

Leslie was a great help.she was very nice and helpfull.Gave me a great rate,place was clean as a pin.nice people to do business with.if rest employees are like her they will be there along time.cant say enough about her explaining every detail.

Great service. Very nice staff. Definitely recommend

Very helpful, helped me save on my unit costs.

Stopped in to get some information on storage units. Mary and Leslie had all the answers to all my questions. They were polite, professional and very respectful. I'm glad I got a unit here. Would highly recommended.

I am very pleased with this facility. I haven't had lots of experience with storage places and found when I started checking on them that they really varied. When I first went here Mary & Leslie really stepped up and cleared a lot of my uncertainties up. Since then I've had numerous issues come up that Mary, Leslie & Kayla have been wonderful to help me with and to work with me to resolve them. Also the professionalism at this location is above and beyond what you find most places now days. They will look into and get an answer or solution for you, not just babble, babble on and on with no answers or resolutions. Very nice and personable folks.

Very good personal😊Thank You🙋

my wife and I would like to share the experience of going to the storage off of Nova road in Port Orange today the lady Leslie had not only been very knowledgeable of the storage units but as well she had shown in detail how to protect and keep our belongings safe if we were to choose their units. I believe we have made our decision in the morning we will let her know I suggest everyone rent a unit from there if you need one and go see her. Mr B

I came to find a good storage unit and from the amazing service from Leslie I can ensure you this is the place to be. She explained in great detail about the protection of my belongings and I really appreciated that. I had a great time as well I strongly recommend if you need a storage unit to get one from them and if you can ask for Leslie do so! Everything I was seeking to know and understand was explained beautifully!

Do not go to this place when I went to go look at my stuff I saw rat poop and pee I played $260 for a climate control unit and my stuff was soaking wet and it had mold all of it I do not recommend this place

I changed my review to 5 stars when I was promised that my issues would be resolved. Now I am going on a month and nothing has been taken care of. All they have done is thrown away my furniture that was ruined in my unit. I paid them so much money for this unit I could have bought this furniture a few times! Not to mention the rats poop all over my stuff with holes on the the ceiling where the rats have been biting through!

Why is it that your place is invested with rats. The manager going to tell the insurance company after you guys told me to make a claim that there was now water damage. So if your unites are climate controlled how is that possible?

Amazing!

I want to thank you Mary and the team at public storage for finding me a unit and thank you very much Mary for letting me know about my unlocked storage unit I appreciate that alot I would recommend this property to my friends and family .

A big "shout out" to Mary and Caleb. They made my exiting my storage space easy and efficient. All my interactions with this storage facility during my time here were professional and helpful. I recommend it to everyone!

I came in to rent a storage space Mary was very sweet knowledgeable and very confident. She provided me excellent customer service and had a ready answer for ever question or concern I had.

Great Customer service. Rachel and the District manager were a big help!

Getting to be too expensive they keep raising the rate every few months

Caleb and Pavel take great care of the place and their employees!!

The reason I chose this location is the staff is very knowledgeable, helpful and had a great sense of humor. I looked forward to seeing them every time I came to the property.

The Box Rocks!

Mary and Joyce are the best. Advised me on the size unit I needed and made the whole process fun - no unnecessary stress. Can't thank you enough 👍

Rats all over everything in the unit.

RAT INFESTED!!!!! Do not store your things here! They will not do anything about it eithe . Going to call the health department.

Joyce & Mary were fantastic. They helped me get an unit that was cheaper than the one that I was quoted. They were super fast and efficient! So grateful for this as we drove from Pa to Fl and need the unit ASAP!

Wonderful service Mary and Joyce!

Very nice clean place!! Joyce and Mary are amazing. Thank for the wonderful customer service!! This world needs more people like you two! Grateful ✨

This place is very clean and well maintained. It's climate controlled and the prices seem to be reasonable for the size of the unit rented. I would recommend this to my friends

Went in this store with a friend I was helping move. The lady that helped us, Mary, was very friendly, professional and knowledgeable. I wasn't moving myself, but I was impressed with this store. I would definitely store here if I ever had the need.

Great,caring service!Joyce and Mary were so helpful and kind.I highly recommend storing here.

The employees are awesome here and very helpful. Especially joyce, Mary and Aisha. They do above and beyond the call of duty. The prices are amazing as well.

Mary,Joyce,And Ieisa were very professional, informative, and helpful in getting me set up with everything I needed. Thank you ladies.

Public Storage remains a rodent infested property. Due to a lack of integrity, and the willing admission that they are protected legally, management continues to do nothing except take a monthly payment. They are unwilling to bring in professional help to take care of the toxic environment. Left with no alternative, the slow process of cleaning, assessing, and moving the few undamaged items is almost at an end. While cleaning my son and I wore filtration masks. This was to protect ourselves from the deadly environment which is created by the presence of rodent excrement. Each time we are there we remove the droppings, and each time we return more are there again. As if the insult of paying for a unit, which is home to vermin was not bad enough, the manager cut off the outside water source so we couldn't wash our gloved hands. She stated, "you have to bring your own water supply". It seems she didn't think our masks were good advertising for the business. Gratefully we are close to finishing the process. It has been a physical, mental, and financial drain! Hopefully this review saves others from the experience. Encluded are the most recent photos of our rodent finds. At least these were dead, unlike before. I bet the regional manager would bragingly say that this was progress! On a brighter note, I would like to recommend an alternative storage facility: *Extra Space Storage* in Port Orange. It is a brand new business, in a brand new building. The entire property is clean, good lighting, and safe: Great management as well!

The managers at this store always friendly and give great service!

Great customer service thank you Joyce

Kelly, and the rest of the staff have been very helpful, very accommodating, and very friendly. The most pleasant experience I have ever had at a storage facility.

This was a fast, convenient service led by Joyce and Mary. They were super helpful with all aspects of our rental. The facility is clean and easy to access. I would recommend to anyone looking for storage.

Thank you Tracy for the 5 star service!!! Knowledgeable, excellent customer service!!!

Excellent customer service! The young girl in the office was very sweet. She even came out and brought us water in the heat. Happy we came here😊

Joyce and Kelly were very helpful. The units are very well kept. You won’t be disappointed!!!

Friendly staff

Ms. Kelly provided excellent and courteous service for my family and I today. Thank you for the wonderful experience today.

My dad is in his seventies and went to Public Storage in South Daytona but was not sure what kind of unit he needed or even what all he needed. He called me when he was all done because he was so blown away by how helpful and attentive the girl who helped him was. He said she was sweet and explained everything in detail for as long as it took him to understand. She did not try to rush him or make him feel like a bother. He was insistent that I give her 10 stars. So, for my dad and for this awesome girl Kelly who took such good care of my dad, here are her 10 stars ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Wonderful service--Kelly and Joyce were very knowledgeable and helped calm my nerves!

Stopped in today and Tracy was so helpful. I've never stored before and had a lot of questions and she was so patient and had a lot of great information. I won't be needing a space for a few months, but I will definitely be coming back here! Not only was Tracy so nice and helpful but the property is very clean and in a great location for me.

Joyce was incredible in a very difficult personal situation. She helped me get a unit and made it simple as can be. But, the best part was that I walked into the office to close out my unit and she had me all pulled up and ready to go. If I ever need one again I'd easily go to South Daytona, even though it's now a good distance away. I'd recommend this location to anyone

Joyce and Deborah gave great servicd

Great experience. Highly recommend using this storage company. Deborah and Joyce are always so friendly, professional and helpful.

Love Love Love Ms. Joyce! She was more than helpful! I would highly recommend stopping by this location. Thanks again!

My friend rents a storage unit here and when we went in to get some of his stuff we actually had to wait for the security gate(good) to open with his code. I feel as though our stuff is secure. What esle can I say? It's a storage facility that seems secure! LOLOL

PRICEY

This location simply cares about their customers. They've helped me save money and time; PLUS, they are quick to help those who find themselves in tight situations. The ladies who helped me couldn't be any sweeter than they already are😁Thank you all for such a nice Public Storage experience. ~ Sincerely, The couple who needed to use the dumpster💕

Decently priced. Secured. Joyce was great to deal with.

This place was extremely nice, amazing people there to help out Joyce and Deborah are amazing. This place really makes it feel easier to clean out a storage unit in the heat.😅

Excellent service. Joyce took great care of us and was a great help!

Don't recommend

I put my stuff in storage 1.5 years ago. my lock was rusty from it being an out side storage and Joyce helped me with ideas to get the lock rusted loose. it worked and i got my lock open i moved my stuff to an inside but smaller unit and she was very helpful about it costing me the least amount by getting it done the same day in switching. she let me borrow her tool that helped me to get the rust free. she was patient and understanding of my frustration and was a good sport for me giving her a hard time. every time i have had to come to the office they are always friendly and helpful best they can be. i would recommend this place to my friends.

Very friendly and outstanding customer service by Deborah she is very helpful I love dealing with her !!!!!

Joyce is an outstanding associate who has always gone above and beyond for me. She has a great attitude and is very helpful. Thanks Joyce!

Joyce was awesome great workers and kaylin the district manager was very help full awesome place

Kind and helpful staff, Deborah was awsome and answered all my questions. Highly recommended to store stuff here. Light at night, bright and clean during the day watch friendly staff.

This is my first time renting a storage unit (out-of-state move with a need to store furniture and other sundries), and I'm very satisfied with the experience thus far. Have had the unit for less than a week, so it is still new to me. Access is handy, facility is clean and well-kept. Prices are reasonable - don't miss the $1-for-the-first-month deal. My unit is a 5' by 10' and is well-suited to my needs . . . I wasn't over-sold for a larger unit. Joyce - manager on duty - is a very pleasant, knowledgeable and professional representative of the company. She is very patient also. Highly recommended!

Very nice staff, Joyce took care of me even being 1 min late after they close, property is well maintained an can’t beat the price, thanks Joyce

Yes i spoke with a Deborah when renting my storage unit she was very pleasant and knowledgeable i would recommend this facility to my friends and family

I HAVE UNIT PUBLIC STORAGE AND DEBORA IS THE BEST VERY NICE

Was in there today with a friend and Deborah and Joyce were so kind and knowledge they answered all our questions, and her and I both feel very secure in using their facility. Very friendly and helpful

Me and a friend came in on 7/19 2018 and rented a unit from a Deborah she was very knowledgeable and accommodating I would recommend this location to any of my friends keep up the great customer satisfaction

The two women I met at your store this morning were very professional the service was 5 * I would recommend it to anyone who

Great service jexiel was awesome#

Joyce was wonderful helping us today on father's day on such short notice we appreciated all her effort to make us feel comfortable. Highly recommend going to see her!!

Met Mrs. Joyce there this morning, Great customer service, knowledgeable and friendly! Waited for me to arrive on short notice very helpful! Thanks!

Everyone was very helpful, especially Joyce and I got just the right size storage unit. Great people to work with.

It's a shame the don't have a negative star, as since ownership changed the place has gone down hill. After a few months of renting a 10X30 unit, the rent went up about $80. STAY AWAY FROM THIS PLACE!!!

Joyce is the best. We need more like her

The folks here are great and really friendly. They are willing to assist with anything. Joyce is great at helping folks

Update to my earlier post...while i do understand that the surrounding market dictates price, i still believe these units Are on the expensive side....however, the area manager Caleb contacted me concerning the mold issue and is lending his assistance in every way possible, i so appreciate his reaching out to us concerning the problem! A1 customer service Caleb!

Amazing! Very clean and well run! Debbie is always there to greet you with a smile and to help with any of your needs. We are very happy thanks to Debbie.

After over a year of having my stuff in storage at Public storage at 2450 Nova Road, I went to remove my stuff. You will see from the picture the amount of Rat poop and urine found through out my unit. My unit did not have food, only furniture and sealed boxes. Thousands of dollars worth of furniture is ruined just in my unit. I also feel very sick tonight, from all the exposure to Rat poop and Urine. I saw another man looking at his unit and asked him if he had the same problems, not only did he it was worse. His unit is no where near my mine and in a different building. Public storage on Nova Road is a place where you should not leave your stuff. If you have not looked at your unit in a while, you need to go. This is where class action suits start. They are aware of the problem, but do not do enough to stop, nor do they inform their tenants that the problem exists. The people who run the public storage at this location never mentioned the fact of the extreme rodent problem, or I would have never stored my furniture in there. There is no since to store stuff that is going to get ruined by Rats and a negligent staff that will not do what is needed to get rid of them, nor will they tell you of the problem.

Very bad mold problems and way to expensive!

The facility is nice, but parking out front can be borderline dangerous. My biggest complaint is that I have only encountered one or two employees that have been nice. Most of the time the staff has been rude. I made a special trip to take care of payment on my mother’s unit because her debit card had expired & she received a new one. I was told that she would have to come in personally & take care of it herself. My mother is 82 years old & is in poor health. I take care of all her errands & personal business, plus I am her power of attorney. I was still told that they could not help me & I should come back the next day when someone else was there. No, I made a special trip today, I don’t want to come back tomorrow. I guess I should have gone in & just pretended to be my mom, but I was trying to do the honest thing. I suppose they don’t want to get paid badly enough.

Do not go here. The late fees and lien fees are ridiculous. They don't prorate days even if you don't need a complete month. If you are in the Daytona Beach area I recommend U-Store. The staff is friendly the units are clean and the prices are reasonable and they're also aren't ridiculous late charges and lien fees.

Joyce and Debbie were extremely helpful setting up our accounts and showing us our storage area. The facility was very clean and easy to access.

Our experience was fantastic. When you go be sure to ask for Debbie, because thats who helped us and she was great😊

Manager Debbie was very friendly, courteous. Showed me the storage facility to make sure it met my needs. And she went through the terms of the storage contract in great detail. Very nice facility. Clean and well kept.

Searched many places. Most were not so nice and the people too. But then I found Joyce at Public Storage. Super nice and informative. Was able to help me find exactly what I needed. Prices are great too!!

Best customer service around. Joyce was a true professional and incredibly helpful. This place rocks!

How late can you get into the units?

Excellent service great attitude and helpful in making sure I got what my wife and I needed

Very helpful and efficient!

The best people in town

Rats in stoage unit

This public storage is AWESOME !! All the associates were so very helpful with all our needs and their prices are GREAT!!! I will definitely recommend it to all my family and friends.

They took very good care of me. Very clean place best prices

Joyce was a pleasure to meet and made my rental easy and hassle free

Debbie was very helpful with my storage unit rental

do you have out door parking to put a boat?an trailer

Horrible horrible horrible. Did I mention horrible? They are rodent infested and disgusting. Had several items that I made the mistake of storing there ruined. Rude customer service as well. They will treat you like gold to get you to sign the contract then forget about it. Won't return calls and will claim they did. You tell them you can provide proof that you never received a call from them and they will call you a liar. Forget about trying to get in touch with corporate. They keep that number well hidden as well. I finally tracked down the regional manager's number and surprise he did not answer or ever return a call either. I would feel more confident storing my items in my front yard then at one of their facilities ever again. User beware

Great help in person, helped me with my storage needs

Great service

This has been the worst experience I've ever had with a storage company. For starters, when I initially rented my unit the staff didn't honor my move in special from booking online. They told me that my offer had expired; the offer was quoted less than 24 hours beforehand. I still decided to go with this company, really wish I would have picked another place. A few months after moving in I decided to go check on my unit. When I opened my door, RATS ran out! My belongings had been chewed up and rat feces were EVERYWHERE! There was also water damage. I contacted the management after I removed my belongings and let them know about the rats and other concerns I had. The lady's response was, "Well you are still responsible the the whole months rent." She didn't apologize about the rats or anything. I got my belongings out on the 2nd. And she still wanted the entire months rent. Do yourself a favor and choose a different storage facility. This has been a nightmare.

The facilities are clean and the staff is friendly, but it’s expensive and the gate hours aren’t ideal (close at 9p daily).

Debbie and Anne were so friendly. They took the time to go over all the charges of my bill and showed me to my unit. Also made sure that if I needed anything, I can ask them and they would be willing to help. The facility was very clean and easy to get around.

Great customer service! Anne was excellent!

I really enjoyed visiting this storage facility. I made an appt on my lunch break and i was in and out in no time! The property managers were kind and helped me with all my needs! Anne & Debbie were very personable and their customer service was excellent! Will recommend to friends and family!

Debbie and Anne have some of the best customer service, made my transaction super easy.

The girls in the office are always very helpful and there to assist you.

Cindy and Debbie great customer service. They were a great help finding the right unit I needed.

If you book storage don't expect them to honor the discount price that you reserved and locked in. My move in was supposed to be $25, I get there and they tell me I have to pay $85.

I am actually very surprised to see that the reviews total a 4.6 for this place. Make one wonder if they are friends and family. The place was full of rats. We lost a box of kitchen items due to rat droppings. When we were moving out a gentleman a row over was very upset that he had to throw away several items due to rats chewing at them.Whem customers pay as much as they charge...extermination would be nice. We had a couple pleasant encounters with one woman that is employed there, however most of them are cocky and DO NOT bend toward a "customer is first" mentality! We moved out at 8pm on the day we were supposed to as to not be charged. My husband called the next day to say that we were out. The woman told him that because we were not out by 6pm we owe $4. We were never told this face to face. She told my husband that it is in the contract...well...it may be. Lol. Even so, is this the customer service you want? We were told that we will recieve phone calls about this $4 until it is paid. NEVER AGAIN! WE WOULD NEVER USE PUBLIC STORAGE. I don't have time or make time to do reviews. I just made an exception!

Awesome place. Clean affordable . Great management. A++++

Great rates

Great experience. Everybody is professional friendly and very helpful

Debbie was very helpful helped me find the right size unit for me I had my 3 small kids with me so she made the experience quick and easy thankyou very much Debbie

Storage units are great. The only con is that you are forced into Renters Insurance amd they trick you into buying a lock if you dont tell them you have one.

My experience at Public Storage at 2450 Nova Road was above the tongue of reproach. Anne and Debbie were the best of the best. They did everything to help me and made my visit there so much better. They were always cheerful to everyone that came into the facility, offering their services as well. If I had a business, I certainly would like to have Anne and Debbie work for me. I highly recommend this facility. There is non better. Give them a well deserved raise.

Debbie was angel for me. She was professional, friendly, and made my experience seamless. After a long drive from NC she was the shining light at the end of the road.

I stored my belongings here after Hurricane Matthew distroyed my apartment. A rat got into my boxes chewed up a lot of my stuff and it urinated and defecated on alot of things. The insurance I paid for through them was worthless. Didn't even cover half of what the rat damaged. Plus they wanted extensive documentation of evidence of rodent damage all over $200 with $100 deductible for rodent damage. I told them I have pictures of the rat isn't that enough. The staff was also very rude to me when I left the mess the rat made in the unit. I was told I had to clean the mess up myself or I would be charged a clean up fee. So, I had to go back and clean up the mess their rat made.

Anne, the property manager, was so professional and courteous! I love the $1 first month deal. We only need the storage for 3 weeks max. Customer service was superb and I'll definitely be back next time.

Debbie always very helpful and excellent worker

Anne was professional, friendly and very helpful. I would highly recommend this storage facility.

real good customer service

From start to finish Anne's customer service was nothing but AMAZING!!! So happy I chose this location.

Love this place.. very nice and clean property... Breanna you are the best

Such a friendly service!

Superb customer service. The manager Breanna was great, she made sure our move was quick and easy while making sure my valuables were safe and protected. The property itself was very clean and well kept, the presence of cameras made me feel very safe and secure. I'd highly recommend this location over some of the others I've seen. Thanks, again.

Breanna was a wonderful help when I had questions about getting a storage facility!

place is a scam

Breanna is awesome! Best prices and clean facility. Highly recommend!

Bre the property manager is fantastic!

Over priced..

DINORAH, ME AYUDÓ MUCHO CON EL PROCESO, Y ME BRINDÓ TODA LA INFORMACIÓN QUE NECESITABA.

The service was fast and great, friendly staff. Dinorah was great!

Tracy was awesome!! She knew the answer to every question 5 stars (:

Tracy was awsome.

I have been storing with Public storage for years, this location is very clean, and the property manager Tracy is very pleasant

This facility is nice and clean and the manager Tracy is very knowledgeable, helpful and friendly!!

Dinorah and Tracy was very helpful and professional.

My Husband and myself recently rented a unit at this facility. The manager Tracy was knowledgeable about the units and the size we needed.

Staff is very friendly and helpful. Property is extremely clean and well kept. The pricing was reasonable. Tracey the manager was extremely helpful, courteous and kind. She made the storage so easy. Certainly 5 Star treatment.

Great Customer Service especially Scheduling and Going over Details. Thank you Ladies!!!

This storage location has changed ownership a couple of times since we have been using them. The previous owners and staff, well, quite frankly, they sucked. We are so very happy that JOE is there now!! Our storage unit has been WITHOUT LIGHT for years. ALL we had to do was mention it to JOE "ONCE" and within a day or two it was fixed !!! THANK YOU JOE. Please give Joe many accolades for his excellent customer service and his awesome work ethic !!! - John & Beth Hinzman.

Manager Joe and relief manager Joyce, gave exemplary service. Friendly, efficient, and very helpful. I would recommend this business for all your storage needs.